The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

But when it doesn't, there is a major disruption to business and the perception of our clients is hurt. Wouldn't really recommend this product unless you have a full time IT Person to manage it.

The sales rep has always been available even after activating the product. I am so happy that I selected Ooma as our phones and fax provider.

Limitations on the Ooma Business products. Problems transferring calls in larger installations.

Ooma has a great online system that allows you to easily forward calls to your cellphone and send faxes. The online system is very user friendly and I have not had any issues with.

Love that voice mail is sent in an email and the notification when I have an incoming call.

Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.

Excellent, and I'd recommended to anyone who wants to save some.

Can be utilized in many different ways. Customer service is great.

Customer support has been good. It has been a reliable and cost effective solution for us.

Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.

It is very pricey, especially having to pay each month.

Our company has been thrilled with the updates over the years and it is such a reliable product that we feel we are definitely getting the best value we can from them.

It was easy to get it up and running, and it’s consistent. Also, Customer Support is always helpful with us.

It is great in price and have had great results with it so far. Our company has been using Ooma for a few years now and have recommended it to a few of our clients.

I have it installed and it works great. For the money and the support I don't think there is a better option.

Having the features of a PBX phone system in an easy to program user friendly format. Virtual assistant helps guide and filter calls.

The company and support team have been great to deal with. Not only has the customer service been superb, but the quality of the product (phones) and service (call quality) has been amazing.

Constant problems with messages not being received, calls not being forwarded and the system just not working.

Transferring numbers was fairly painless. Integrates with cell phones.

They seem to crash or don't sync with my phone as often.

They are knowledgeable about there products and always helpful in a timely fashion. They quickly answer and ready to help you.

We needed an IP phone system that was easy to use and maintain. Their service worked perfect for our needs.

The call clarity is very clear, and we love the service. I have never waited more than 2 min to get a hold of customer service.

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



LongDescription

Call Transfer

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Text to Speech

Contact Management

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Conferencing

Power Dialer

Open Database Design

Reporting/Analytics

Contact Database

Preview Dialer

Call Monitoring

Campaign Management

Online Voice Transmission

Call Conferencing

Web browser (OS agnostic)

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SpitFire

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration.

With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. 

An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three.

Ooma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available.



Two-Way Audio & Video

Access Controls/Permissions

SMS Messaging

Employee Directory

Call List Management

Call Routing

Mobile Access

Voicemail Transcription

Virtual Call Center

Unified Communications

Video Support

Alerts/Notifications

Fax Management

Chat/Messaging

Video Conferencing

Live Chat

SIP Trunking

Virtual Voicemail

Automated Attendant

For Small Businesses

Multi-Channel Communication

Multi-User Collaboration

Mac OS

Ooma Office costs $19.95 per month per user, including one toll-free number.

SpitFire vs Ooma Office

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