RingCentral Office Software

Pros

An app for your mobile phone that you can answer and make calls
Settings that allow you ring simultaneously on your desk and mobile phone, or ring from desk phone and then forward to another phone
Video conference option

Cons

The pricing is not too bad, but I wish the monthly fee was a little cheaper.

Overall, if you are looking for a way to take your office phone into the field, this can actually be a nice solution. If you are to become a customer, submit your feedback to them so that they can improve. My company recently stopped using RingCentral, but you may enjoy it.

Pros

RingCentral is a helpful software for directing to the proper people.
You can set up customized directories and even have your own voice in the directory.

Cons

The whole software is rather hard to manage in more flexible companies. If you are seeking to use the texting feature, the room for improvement becomes very obvious. The software may be extremely helpful in organizations that have static communications, but if things ever need to change, it is a very difficult process and the customer service is of little help in this situation.

Simple, straightforward and great quality!

Pros

We primarily use RingCentral for dialing into video conferences, and from a participant standpoint, it is easy to install, setup and use. The call quality is top notch and there was no quality drops during our calls.

Cons

It could use a bit more in terms of collaboration features. It is on par with Skype for Business in terms of features and adding a few more features would improve the sell-ability of the product.

Pros

Call center analytics side is fantastic, reporting is a sink, it takes sometime to get used to but afterwords its great.

Cons

Customer service when you do need something, can be quite challenging - this company has not scaled its support to sales very well.

Pros

Using RingCentral you'll be able to set up a professional call forwarding system to keep your customers and potential customers in good hands faster.

Cons

It will take some time to get this set up properly. The customer service is also spotty. You can spend hours on the phone with them working out issues.

Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

I use RingCentral in our business every day. I can easily determine who has called during the past 60 days, and how often. I can also evaluate how many calls I'm missing, and I have the capability to quickly reference all of those calls that need to be returned. This software is a bit pricy, but if they could incorporate a better data function for customers it would be more than worth the cost.

Pros

RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

Cons

There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.

Pros

The software is thoroughly accurate and reliable. If you're often OoO and travel frequently, Ring Central does a great job of managing your phone calls. It's also incredibly easy when accessing calls in your email queue.

Cons

For reasons unbeknownst to me, the app is much easier to use from your desktop computer or laptop. Whenever I need to access the app during travel, it's more difficult to navigate the features. I've resorted to playing the message in my Gmail account, which works much easier than accessing the mobile app. RingCentral needs to sync devices far more seamlessly .

I would not recommend this software as I feel there are other options available with the same features.

Pros

The features on the application are user friendly. You are able to call, text or fax through one application. There is also an application for mobile and tablet devices as well as a desktop version.

Cons

I've been using this software for over a year now and the customer service is lacking and the website is difficult to maneuver to customize the settings which typically resulted in me having to call customer service. They are overseas and there is a lag time in responses and an average phone call for support was never less than 30 minutes. There were several times that my customized settings were cleared out and I had to set everything up again.

Pros

I like how you can manage your office and set up different extensions. Also it is seamless and give your business the more professional look.

Cons

I really do not have anything negative to say about RingCentral. We used it for over a year, but once we was able to hire people to do more and be in the office we did not have any issues with Ring Central..

Pros

Well priced
relatively intuitive
the app works great which is helpful if you need to run out of the office
good voice quality
no call interruptions

Cons

Bazar limitations when setting up the IVR
the per-user fee is expensive
reporting functions are very limited

Pros

I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.

Overall, I really like this software. It fills all my needs at a decent price and I like the design of it.

Pros

Lots of features available, pretty much everything you would need as a small business. Simple & intuitive interface, easy to use.

Cons

Some other companies have more options for the same price. Sometimes it gets confusing using this with Ringcentral meetings.

This worked out great for me because I'm usually not in the office (I'm a one-man show), and this allows me to record conversations in case I miss any details while multi-tasking. It adds a professional element to any small business especially when you purchase a custom greeting recorded by a voice talent.

Pros

Professional custom greetings for all incoming calls, call recording/monitoring, mobile and computer apps for a seamless experience.

Cons

A little pricey for what it does, and every now and then you'll experience poor call quality. More a la carte options needed because it gets pricey when choosing higher tiers that bring unnecessary features for small businesses.

Pros

RingCentral is a great phone system option, especially when having multiple office employees who need their own line or just need a basic phone set-up.

Cons

RingCentral is extremely basic and doesn't have some of the features you would expect an office phone system to have. Not necessarily something I would recommend.

Pros

Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.

Cons

Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day.
Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.

Would not necessarily recommend... cumbersome to use. Works for the very basics.

Pros

RingCentral works fairly well for setting up meetings, easy scheduling. Camera usually works and meetings start up promptly.

Cons

Not that intuitive: the scheduled meeting-info (what you copy) is a jumbled mess (should be clearer, more succinct, meeting-URL should be more customizable), reminder-email for when meeting starts is a bit annoying (not sure if you can turn it off). In-meetings: annoying default for camera to be on, screen options (screen-sharing, managing participants, chat, etc.) is not intuitive, have to search a lot to find what you're looking to do.

Definitely worth it.

Pros

One can transfer calls to another employee even though the other employee may be on the other side of the country.
The flow of the calls coming in can be changed as needed.
It is affordable and convenient software that allows us to answer calls from our computers and mobile devices, set up an answering service and directory, and communicate easily within our business

Cons

When a user transfers a call, the transferring extension shows up instead of the original Caller ID.
Some features cannot be locked down from the user.
The desktop version can at times be slow.

I personally don't use it for all my calls due to not having my line setup properly and lack of good internet, and not wanting every call recorded. However all my employees are required to use it, and it works well for them.

Pros

Admin has many options to ensure it's working smoothly. Record all calls, keeps track of them easily. Works well on Mac and iPhone. Very easy to add more lines. It is a very comprehensive ViOP service.

Cons

If you don't have a great internet connection, you'll have trouble with VoIP. Ensure you have someone well versed in IT to make sure it works properly. Can't delete extra lines you sign up for. Hardwire phones and computers when possible to ensure best connection.

Pros

Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable.

Cons

Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones.