RingCentral Office Software

Pros

Reliability is most important, and it has been very reliable. We used it every week with multiple users for internal meetings, and frequently for external meetings, as well as conference calls and even webinar purposes overseas. Always worked well.

Increased functionality relative to our old provider, Jive.

Pros

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Cons

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.

Pros

I like that this software offers so many features and that it operates on an established platform with an overall good reputation to back it up.

Cons

Unfortunately, we have not had the be best customer service experience. Some of the reps and tried the hard sell (which is real turn-off) and then you might get a rep. who respects your budget and is willing to discuss what is best for you based on that and the needs you express.

Pros

The ease of scheduling a meeting and inviting people in the e-mail is very helpful. I love the mobile app but it doesn't offer 100% functionality as compared to the desktop version. Still, it enjoys the same level of attention to HD quality that RingCentral does, so call quality is constantly being monitored to assure your video and audio connection is as good as it can be, whether you're using WiFi or cell service to connect to the call.

It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Pros

Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call.

We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked.

We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks.

They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to.

RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work.

The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help.

Cons

The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support.

It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.

Pros

We use Ring Central all the time when we need to talk to people who are working from home or working remotely.

Cons

Ring Central seems to be a bit glitch at times, especially the web cam. On more than one occasion, we have lost video connection.

It's a phone service so it does work for that and at the end of the day, that's really all I need for it to do.

Pros

I like the admin portal the most. You can do everything you need to under it and manage billing and each line individually.

Cons

It's pretty expensive and it seems like you could just have a corporate cell phone plan instead at the same cost.

Great telephony service.

Pros

Desktop application is very easy to use and figure out. Doesn't take much technology knowledge to get the service working.

Cons

In the beginning of the using the product, we had a few issues with the service dropping mid-call. This was confirmed to be on RingCentrals end too.

Pros

We use this application for all of our meetings with remote employees. It is really easy to set up and easy to use!

Cons

There could be a few more instructions on the initial page, for those people who might be using it for the first time.

The multi-level IVR enhances and connection music elevates the image of my law firm.

Pros

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

Cons

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

As a smaller company, ringcentral worked okay for us. But as we grew the call quality we received continued to get worse. We would try to work with the support to figure out what was going on but we could never fully resolve the issues.

Pros

NONE. Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Cons

Our company purchase Ring Central thinking it would save us money by consolidating the phones and webinar. The lines are horrible. When you call someone, there's a delay then you hear your own voice in the background as you are speaking and you are talking over your caller too!

All I cared about was the ability to route call to my cell (and return calls as needed) without giving my personal cell number out. This service allowed for that, and made it easy. It was a very specific reason for me choosing them. Couldn't be happier!

Pros

Did a lot of homework for an affordable solution for one issue. I needed to route my business calls through my cell phone without giving away my cell phone number. This software allows that via an easy to use app.

Cons

The only issue you'll have is trying to stay up to date on all the new services they are always providing. I get emails monthly on a new service that is available to me, or an upgrade of some kind, and though I don't need it, I appreciate their effort to stay best in class.

Pros

Easy to install and use in minutes, no problems with connections or functionalities, would highly recommend!

Cons

None that I have come across, it is generally very user friendly and has been great for meetings and webinars.

More accessibility to my phone calls, faxes, and texts.

Pros

I like that I can get my work phone calls anywhere - my cell or home! I like that it emails me my faxes and my voicemails.

Cons

It takes a long time to get set up and to transfer the phone numbers from our previous carrier. But after that, I think it will be smooth sailing!

Pros

I like this product a lot! I love that I can use my computer for everything and not need to have a landline phone. I can fax from my phone and receive faxes. I can review everything and save it without ever needing to print it and wasting paper!

Cons

I do not like that if I log into one computer with my extension information, I cannot then go to another computer and log in. I have to deauthorize the computer I was using, and authorize the new computer. This makes it difficult when switching between a desktop and a laptop. I do have unlimited sign ins with smart phones and tablets though.

I did like being able to give my clients a direct number rather than an extension, but that didn't outweigh the issues I had with the product.

Pros

I do like the voicemail feature and how it is sent to my email. It makes it easy to keep track of missed calls.

Cons

It drops connection far too often. It frequently will say it's "reconnecting". It also rarely gives me the ability to transfer calls to my coworkers when necessary. Overall, it's just inconsistent.

Great way for tenants to call in and inquire about rental properties or report maintenance issues.

Pros

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

Cons

The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

It has helped the training in our scheduling department tremendously!
I have no complaints with this software; it has worked exactly as described and done exactly what I need it to do.

Pros

I like how well organized and easily accessible the audio recordings are plus the recording quality is incredibly clear, which has helped tremendously in making sure processes and protocol are being implemented and executed properly.

Easy to use and I can use it even from my smart phone.

Pros

Easy to use. You can find your recordings very easy even a person like myself who is not very tech savvy can use this tool without developing a headache.

Pros

many many functions to do a lot of things - a lot of extras - getting calls forwarded to cell phones; sending email notifications that contain the message

Cons

it is a voint venture between at&t and ring central and every time we call no one knows if we should be speaking with the ring central reps or the att reps - very confusing