Seems a like Zoom copy without the Zoom features

Sensational and outstanding tool for unified communication.

Ability to make HD video and voice calls. Ease to conduct online meetings.

Pros

It's simple to send instant messages to my colleagues with this tool. It's enables me to make high quality phone calls.

Cons

To make HD and clear voice and video calls,stable internet connectivity is a must to have.

Affordable and Intuitive Option for Small Business

We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied.

Pros

RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment. Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers.

Cons

Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.

When your product is good, you don't need to rope people in

Really sub-par.

Pros

RingCentral sales people promise functionality that doesn't exist.

Cons

The workflow didn't work as promised. I asked the sales person to confirm they could do a particular flow and he promised me he could. As soon as implementation started, sales person disappeared. The tech tried to make it work but it's not exactly as promised (even though my old PBX system could do it) and the workaround he made was so complex that now I can't make any changes myself. And good luck getting support. They make it very hard to get ahold of anyone.

Super Powerful System

My overall experience has been excellent. Same goes for all of our clients that have switched over as well. No complaints.

Pros

Support system is great. Hardly any down time whatsoever. Also very price competitive. Strongly recommend this system to any organization looking for a highly reliable VOIP service.

Cons

Like with any new phone system, there will be a learning curve but Ring Central has a great support and training system.