RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.

RingCentral Office is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.

The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.

Mobile access
Mobile access
Mobile access
Multiple devices
Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



526 Reviews of RingCentral Office

Overall rating

4.0 / 5 stars

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Tyler from Century Benefits ~ Simplifying Insurance

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy VoIP Solution for Big or Small Businesses

Smooth. Calls are clear, texting is easy and convenient, and being able to quickly set and change office hours, greetings, etc has made my work life much simpler.

Pros

The softphone for RC is super easy to use, and the texting with attachments is a Godsend. In my business, a lot of my customers close via text, and I even use funny images and memes to market and follow up with them. Honestly, I'm not on the phone that much, so the texting is probably my absolute favorite feature, especially since there is an RC app I can install on my Android.

Cons

Sometimes I have to log out and back in to get notifications about texts, but it's not all the time so not a big deal. Could be my computer, honestly.

Martin from Sonata Services

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great at first

is a great idea but has a lot of bugs they need to check their apps

Pros

has a great system where you can make calls from your desktop from a phisical phone from your cellphone and you can even send messages hava a conference and have your internal system

Cons

it has a lot of little bugs in the system of calls sometimes you are in a call you here interference or another call or sometimes you get calls from other persons in your line out of knowhere

Adam from Relias

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Awesome alternative to landlines

Pros

Easy to connect to phone or computer. Easy to have click-to-dial functionality. Clear connection and reception. Great mobile support

Cons

I think it could possibly be improved, but I am happy with it.

Jessica from P3 Plumbing Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good Value for $

Pros

We only us Ringcentral for faxes but it is very simple to use and is accessible from anywhere. I even send faxes from my phone while camping!

Cons

I really dont have any cons on this software. We have uses it for 8 years now and have not had any issues that I recall.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

It’s a fine software for beginners

Pros

It’s gets the job done, connection is normally
Good.

Cons

The platform seems a bit out of date, the feel when using is a bit cumbersome. Not easy to use on client calls, but works fine for company calls

Gillian from Best Buy Insurance Brokers Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Changes on the go

It worked WONDERS when we moved offices... from my cell I could route calls to the office to wherever I was at the time. Once we had our new phone line working I could then flip the calls there. The client had no idea we were surrounded by boxes and only had one phone working!

Pros

I love that I can manipulate / control where calls are routed when something in the day goes off track we can adjust the phone calls accordingly

Cons

there's a lag in first connecting the call to our automated attendant and we cannot use multiple messages (in a rotation) for our on-hold messaging

Karim from Shop Under

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

RingCentral provides VOIP management very effectively

Pros

Having access to call recordings and call analytics in a very user-friendly interface makes the user experience impeccable.

Cons

The RingCentral Mobile Phone Application does not allow for all the features available within the desktop app.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Ring Central turns my cellphone into my work phone without being intrusive!

Pros

I love that I can use my cell phone as a work phone while being able to keep my personal number away from our users. Ring Central is an app you download and has access to the phone functions just like your normal phone app would. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality. I also enjoy having it set up to have an institution number as well as my own "desk" number. I can call out using either number and not have to give out my desk number. The voicemails that are received will go straight to email and can be listened to from the email. Setting up in-office hours is a must and RC does a great job of handling that aspect.

Cons

At first, the set up was a little confusing, but after using knowledge base and information on how to not make my calls go only through the computer app, but then switch over to my phone app, it was running well.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Great Product

Glad our company is using this product, very satisfied.

Pros

I enjoy the functionality and ease of use. It's great on desktop or mobile.

Cons

I wish a little easier to increase number or participants in meetings.

Deb from Bluffton university

Specialty:  Education

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

October 2018

Ring Central is a good product

Pros

I have looked into this product to replace our communication system. This is a very viable product in my mind. It is simple, relatively lower in cost. I trust the up time of this cloud communication provider.

Cons

You have to be careful of the pricing structure of this provider. You have to really understand what you are getting, so depending on your needs this might not be cost effective.

Shawn C. from iCiDIGITAL

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Almost as good as Zoom...

Pros

Based on Zoom, so the interface is familiar. Integrated well with the other communication tools from RingCentral (my company uses many of them, so the integration is nice.)

Cons

It's missing a lot of the features Zoom has, even though it's based on Zoom. It would be nice if it were more of a re-branded version of Zoom with feature parity.

Ease-of-use

Functionality

October 2018

Powerful VoIP

Pros

RingCentral is a very powerful VoIP service on the market. It basically allows for any form of customization and its application to your usecases.

Cons

At the same time, RingCentral isn't easy to get into and pricing is very affordable, but at least you see what you're paying for.

Brian from My Solution Advocate

Specialty:  Education

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Outstanding Experience..!

Ring Central has been around for a long time. No doubt worth checking out now.

Pros

We really enjoyed Ring Central when we had it in 2014. I am sure it is even better now. Check ot out no doubt.

Cons

I truly do not recall any cons with ring central. It did exactly what it said it would do for us and that was to supply an awesome on the go phone system.

Carla from Farmacia La Buena

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great virtual phone

Pros

It works perfectly for a company, you can add extensions, and transfer to a cellphone.

Cons

Sometimes it crashes, but good software overall.

Valerie from Unique HR

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Using Ring Central

Pros

What I like most is that is all goes out and in via e fax.

Cons

One of the cons that I have come across is that it does not generate a conformation page.

Jesse from Swinerton Builders

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Works just fine when my external colleagues prefer to use it

Pros

Easy one-click open of links from email, shares screens, webcams, etc. Also supports phone calls in addition to computer audio

Cons

I've never used it as an organizer, so I don't have much additional exposure to its usage. It does not integrate with Outlook like Skype for Business.

Riley from Mavenlink

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great modern phone solution for sales teams

RingCentral has worked well for our sales team and office for cold calling efforts.

Pros

Ring Central, doesn't tend to have too many issues with calls dropping, downtime, or poor quality. The dialer allows you to make calls out quickly and works quite well when connecting to other applications.

Cons

Sometimes there is an occasional delay between an application your using to dial numbers and Ring Central making the call.

Kyle from Five Points Service, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Dependable Meeting Space

Pros

The technical support, The ease of meeting across the globe, screen sharing

Cons

Have nothing bad to say about this software

Meredith from Veritas Genetics

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Not the easiest

Pros

It is not very expensive and relatively easy to install.

Cons

It is not very user friendly. Many of us in the office have struggled with performing simple tasks, like sending a fax.

Abraham from Rishavena Home Health Care

Specialty:  Healthcare / Medicine

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Top of the Line Contact Center Software With a Friendly Interface

Utilized this product from Spring 2015 - Spring 2016

Pros

Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.

Cons

There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.


Displaying 1 - 20 of 526 reviews