RingCentral Office Software


 

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.

RingCentral Office is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.

The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.

 

RingCentral Office - Multiple devices
 
  • RingCentral Office - Multiple devices
    Multiple devices
  • RingCentral Office - Mobile access
    Mobile access
Supported Operating System(s):
Web browser (OS agnostic)

273 Reviews of RingCentral Office

 

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Software Advice Reviews (62)
More Reviews (211)

Showing 1-20 of 62

Raghav from Adaptrum
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great VOIP solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Definitely worth it.

Pros

One can transfer calls to another employee even though the other employee may be on the other side of the country.
The flow of the calls coming in can be changed as needed.
It is affordable and convenient software that allows us to answer calls from our computers and mobile devices, set up an answering service and directory, and communicate easily within our business

Cons

When a user transfers a call, the transferring extension shows up instead of the original Caller ID.
Some features cannot be locked down from the user.
The desktop version can at times be slow.

Review Source
 
 

zach from Heirloom INC
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Well setup Phone tree system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I personally don't use it for all my calls due to not having my line setup properly and lack of good internet, and not wanting every call recorded. However all my employees are required to use it, and it works well for them.

Pros

Admin has many options to ensure it's working smoothly. Record all calls, keeps track of them easily. Works well on Mac and iPhone. Very easy to add more lines. It is a very comprehensive ViOP service.

Cons

If you don't have a great internet connection, you'll have trouble with VoIP. Ensure you have someone well versed in IT to make sure it works properly. Can't delete extra lines you sign up for. Hardwire phones and computers when possible to ensure best connection.

Review Source
 
 

Mina from Safebound
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

This is a reliable system as long as you are not a call center requiring reports and monitoring of leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable.

Cons

Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones.

Review Source
 
 

Pauline from MSG
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Worked well and has improved over the last year.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

RingCentral is easy to use and understand! Great customer support! I like their standalone applications and monitoring is easy!

Cons

When it crashes, it takes a while and you have to reboot the phones in the office. I wish they had an easy feature to turn on and off monitoring from remote locations!

Review Source
 
 

Gustavo from Smart Flat Fee Listing
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good enough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I could go back if you cut the prices but I know you will not do.

Pros

Everything is proven, not really very easy to use, tons of capabilities. I'll create somehow an easier to do tutorial, I don't know how easy is to do that

Cons

Expensive for what it is, since there are different alternatives on the market, way cheaper. There are tons of other products out there for way better prices, you are charging for the safe proof concept.

Review Source
 
 

Jan from Fonality
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

RingCentral is pretty straight forward and easy to use voip phone system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The features are easy to use, they are easy to customize and you can do a lot of changes remotely and through mobile app which is definitely a plus.

Cons

Ringcentral is quite pricey. There are limited phones as well and support is quite hard to reach and can be difficult addressing and resolving an issue.

Review Source
 
 

Kelly from Taltree Arboretum & Gardens
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Depends on day for Performance

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app

Pros

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Cons

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Review Source
 
 

Valérie from Club Lespri
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Answer your calls whereever you are!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Friendly user, nice, excellent IP voice system. You can have your office phone, your phone on your PC and/or your cell phone! It's just fabulous! You just need internet and you can call and fax everything everywhere!

Cons

The app on the cell phone have to be open everytime and your cell phone could ring in the same time you are in a call on the app.

Review Source
 
 

Melissa from CRC
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

RingCentral Phone System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Good call quality. Since it's VoIP, I was worried about call quality and dropped calls - but we've had RingCentral almost 2 years and I've never had an issue. It's all dependent on your internet connection, so if your internet is not great, then RingCentral probably isn't the best option for you.
- Once you get the hang of it, it's easy to manage accounts and set up new users.
- Great if you don't have a receptionist, or if most of your employees work remotely. You can have physical phones, as well as and app so that employees can use their cell phones.
- Much cheaper than most standard phone carriers.
- Fax option is great, you don't have to have a real fax machine - just a scanner.

Cons

- Implementation wasn't hard, but their administrative account is not the most user friendly. There are a ton of settings options, and if you don't use the phone system exactly how RingCentral assumes you will, it can take a while to configure your way and get around certain defaults.
- Customer service is about what you'd expect - only a call center with agents that are hard to understand. Luckily we only needed customer service during implementation, we haven't had any issues since.
- Employees will need to be trained, you can't just hand them the phone and account and tell them to run with it. One older employee had an extremely hard time with faxing - couldn't get over the fact that there wasn't a real fax machine.

Review Source
 
 

gina from orthopaedic Specialist of North Carolina
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Ring Central phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I find it very easy to use and very user friendly.

Pros

I love how easy it is to transfer calls between different depts. I love the hold and ring tone music it has.

Cons

I don't like some of the ringtones.

Review Source
 
 

Nathy from firstsupport
Specialty: Financial Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I wouldn't have a business without RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.

Cons

Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

Review Source
 
 

Orion from Oak Creek Homes
Specialty: Professional Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Ring Central - highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have 20 locations all using Ring Central and it's a huge help.

Pros

Hard and Softphone capable - if you have people like me that travel around, having an easy to use softphone is mandatory
Great Android app - app works just like you'd hope for it to
Simple call recordings
Easy conference

Cons

Backend dashboard is a little clunky but it's fine once you figure it out
I really wish they added the ability to function as a call tracking system as well

Review Source
 
 

Jessica from J Babylon Consulting
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Pretty Good VOIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great Customer Support. Quite a few features to choose from. Many options for different size companies.

Cons

It was not so easy to setup or learn to use. It did require extensive assistance from customer support.

Review Source
 
 

Meredith from OrthoNC
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Lots of Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of options to do conference calling, group texts, voicemail to e-mail, very high tech and easy to use

Cons

a lot of features that may take a while to learn everything and staff can get overwhelmed with so many features.

Review Source
 
 

Rodney from Heard County Schools
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love being able to take my office phone calls on my cell while away from the office. The fax feature from my phone is invaluable, and I love the GLIP app which allows me to have "facetime" meetings with my team.

Cons

There are times when the GLIP app can be unstable. We have five schools right now and we only have 3 of them using RingCentral right now. The biggest con is that it takes forever for our current phone company (BIRCH) to release our numbers!

Review Source
 
 

Phillip from Computer Software
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The phone system is easy to use. Not Confusing.
Customer service was actually pretty good.
The system was reliable. A few times they had issues where we couldn't log in, but that happened maybe twice over a year's span.

Review Source
 
 

David from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

RingCentral app!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The RingCentral app is very straight forward, and simple to use! It does exactly what you need it to do. Which is make calls and send texts.

Cons

The cons for this app is the integration issues. It doesn't appear to integrate with the apps we primary use. It also had quite a few dropped calls, or just random errors.

Review Source
 
 

Scott from Allcom Electric
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

It does what it is designed to do, but just doesn't grab me

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It works. Cloud based setup that doesn't require hardware. Nice looking application. Easy to use.

Cons

No method of tracking calls or metrics It just doesn't do much outside of answering phones for you. Customer service was lacking when I used it.

 
 

Rebecca from Pinnacle Group
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Incredibly Helpful for Virtual Work

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily transfer calls to any number all online. I love the ability to review all messages in the application allowing me to be anywhere (away from my phone). Being able to send and receive fax messages through the system is huge as well!

 
 

Analise from Dynasty Home Health Care Agency
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Use for fax only

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Use this software for our e-fax. It's worked well for us so far. We get our faxes right to our email and it makes the fax process a lot easier and definitely faster.

Cons

Experience delays sometimes. Sometimes faxes won't be received from us and we will have to resend a few times.

 
 
 
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Showing 1-20 of 211


January 2018

January 2018

Bad experience. Would not recommend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Has a lot of features. Too many in my opinion.
- Product sounded really good from marketing material

Cons

- Very difficult product to use.
- Not as easy as everyone made it seem.
- I thought the AM would be more helpful.

Review Source: Capterra
 


January 2018

January 2018

Good for VoIP, extra features are weak

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good solid VoIP calls, powerful admin console for managing users, ring groups, etc. Great reporting. Compatible with many common desk phones or use a headset with desktop app.

Cons

Cell phone is horrible, drops calls all the time. UI of desktop app can be confusing, lots of clicks to do simple tasks.

Review Source: Capterra
 

Justin from Diablo Media
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Dependable, flexible phone service that can adapt to growing needs seemlessly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Provides out entire office with voice services with the added benefit of adding lines whenever needed!

Pros

The ability to add new employees to our directory, even our remote employees, plus great customer service!

Cons

Given the nature of voice over IP, your phone system is dependent on a good internet connection, but assuming you have a good internet plan, this software is the phone system you want.

Review Source: Capterra
 

Harold from Computer Clinic
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Works great since i am always on the go.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I never worry anymore about what if i gets deleted or I have to step out of the office but need my fax that i really need. Great dependable software always there and very easy to use.

Cons

Really nothing that i have bad to say however i do admit their customer service is sometimes a hassle meaning not easy to get a hold of someone quick and a few long hold times.

Review Source: Capterra
 


January 2018

January 2018

It provides the core of what it's supposed to, but call quality customer support isn't great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allowed our calls to be sync'ed up with Salesforce for activity tracking purposes. Call recording was helpful. Multiple phone numbers was also a must for us.

Pros

I like being able to have multiple phone numbers for different purposes. It helps me determine where calls are coming from, which is helpful from a sales perspective.

Cons

Call quality isn't great. Calls are frequently dropped and the app went down several times. The mobile experience isn't great. When calling with multiple owned numbers, the flow from finding your contact to choosing what number to call from is annoying. Customer support was fairly incompetent as well. We had lots of issues and they weren't very helpful

Review Source: Capterra
 


January 2018

January 2018

Great for a small business looking for VOIP and E-FAX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best attribute by far is the ability to Fax to your phone number... With E-FAX it prints right to my printer, and alerts me on my monitor!

Cons

If you don't log in when your computer turns on, you can miss a fax. Many times, I didn't realize that I did not login and faxes get backed up.

Review Source: Capterra
 


January 2018

January 2018

I am a Sales Representative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think the ability to log this program into other programs has been very easy to be able to track this information. I also like that we are able to utilize this information with faxes, texts, voicemails, and other information. It has been incredibly easy to use this program.

Cons

I have found that leaving my computer turned off of a night that my RingCentral information gets logged out too. I have also found that there is confusion of which number I am calling clients with.

Review Source: Capterra
 

Rob from CS3

January 2018

January 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.

Cons

I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.

Review Source: Capterra
 

Kellie from Preferred Care at Home of Lorain County
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great and Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy communication with our caregivers and clients. Use of the software on cellphones. Faxing capabilities. Call conferencing.

Pros

It is very easy to use and is a great tool to be in contact with our clients and caregivers. I love using the texting feature on the computer.

Cons

There really isnt anything that I dont like. I would have to say though that the faxing feature could be upgraded just a little, making cover pages can be a little confusing.

Review Source: Capterra
 

Isaac from Hinman Consulting Engineers, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Excellent cloud phone system for small business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Seamless phone integration across multiple offices, a greatly reduced cost, and higher reliability and redundancy.

Pros

Ring Central is extremely easy to use and set up. Reliability is second to none and it has allowed me to seamlessly integrate our corporate phone system across three offices spread out around the country. The online and desktop experience is superb and well-liked by all employees. The app for smartphone makes it very easy to use your mobile device just like the desk phone and you can call all internal and external contacts on the go just as if you are at your desk. The cost is much lower than we were paying before and the best thing about Ring Central is that it involves no hardware (except for the phone) so no risk of server issues or need to ever pay anything for these. Their support is excellent and whatever very minor issues that have come up were quickly resolved via online chatting. Switching our corporate phone system to Ring Central has been one of the best things our company has ever done.

Review Source: Capterra
 

Armando from Emida

January 2018

January 2018

Best softphone ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This tool is great for any company. Our call center gets everything it needs with Ring Central. Many reports available and calls are recorded automatically which is great.

Cons

Even the automated recording is fine, sometimes you need to securely pause the recording to avoid saving sensitive information. I do not see that option available

Review Source: Capterra
 

Joseph from DT Real Estate

January 2018

January 2018

Great product for a business on the move

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We now have the ability to customize our entire phone system at the click of a button.

Pros

I love the ability to customize everything within the phone system. This software provides a small to large company the ability to be very agile with their phone systems.

Cons

Difficult to learn the software at first. It is a cumbersome software, that can take some time to set up correctly but once you have it set up it is worth every minute and dime spent doing so.

Review Source: Capterra
 

Eric from Rain

January 2018

January 2018

Great for screen sharing and meetings

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I think this is a simple and consistent software. With screen sharing, I want to there to be consistency with our clients. We don't want them to have a bad experience when we are going over items in a screen share. I can't remember having any issues with this software. You can also share a specific program rather than your whole screen which is great.

Cons

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Review Source: Capterra
 

Dave from Surf Air

January 2018

January 2018

High functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use for conference meetings and screen sharing. Lots of functionality and helpful when coordinating with groups.

Cons

A little bit bulky of an interface to deal with, but other than that, there's not very much not to like!

Review Source: Capterra
 


January 2018

January 2018

Great product- some issues with the telephony

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fantastic to use with multiple devices (Cell or computer). Like the ability to transfer calls between devices. Softphone is good. good integration with my CRM

Cons

I've had problems receiving calls from Verizon Wireless customers. I cannot personally recreate the problem and neither can their support team. Been a major issue for me and have reported it 4 times with no resolution

Review Source: GetApp
 

Will from SCS LLC

January 2018

January 2018

System works Well , However the worst customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

App works well. Desktop version seems to be very easy to learn . Also can set up password for each of your numbers....

Cons

Customer service Horrible .. Call in for help with my account. No one I spoke with doesn't want to help.

Review Source: Capterra
 


December 2017

December 2017

Great virtual contact center

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ringcentral makes it easy for our team to call clients, have a phone tree setup for when they call and much more

Cons

They never have 415 area codes and I have to request them to get these. This means calling their outsourced support department and while friendly, it takes forever to get things done

Review Source: Capterra
 


December 2017

December 2017

bad situation!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Anytime a company you follow has a funding event, acquisition, or leadership change, Owler will deliver the news straight to your inbox.

Cons

Every morning, Owler sends you the most relevant news about the companies you follow, so you can effortlessly catch up with updates in your industry in a matter of minutes. very bad.

Review Source: Capterra
 


December 2017

December 2017

Ringinggggg

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

it gets the job done, the free trial was useful and helped with giving an idea of how things would work

Cons

interface could be wayyyyyyyy better and i feel they theres more products out there with more features

Review Source: GetApp
 

Anibal from Primalogik Software Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent voice quality and easy navigation in Mac

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I'm using Ring Central as part of a large organization. I'm on a Mac and it works great! The way it's setup I can easily find all contacts in the directory with just a few clicks. I recently made the app the default for phone calls, and now a simple click on any phone number it launches the app and voila, connection right away. I like also how I can configure it so that when I get called to my Ring Central number it also calls my mobile. If I don't pick up, and the caller leaves a message I get an easy indicator to playback the message and I even get an email delivered with the attached wav file. Just awesome.

Cons

Not sure if there's one. I've been using it for 3 months on a daily basis and I have no complaints. I had an issue early on with the initial setup and an error I was getting. Support was not the best and after trying to get help from them I ended up fixing it on my own with some research and trial and error.

Review Source: GetApp
 
 
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