RingCentral Office Software

Amazing software, 100% recommended.

Pros

Ring Central is a great way to talk to friends and family in the US, I also it for worf though and it aleays worked great when I had to make and receive calls from clients.

Cons

There is not a bad thing that I can remember from this Ring Central. I had a great experience using it for 2 months.

Pros

Integrates so social media easily. It keeps track of all the contacts that I made. It was mobile and integrated with Salesforce Service Cloud app. EASILY!!! Calls went down with no problems at all.

Cons

It's a bit costly for my small business budget. Set up was a bit time-consuming. Getting in touch with customer service was a hassle due to the wait time.

It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided.

Pros

It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.

Cons

Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.

Pros

THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.

Cons

THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY

Pros

I am a recruiter who works remotely and I currently use RingCentral non-stop. It has simplified and optimized my workflow. It has made me dramatically more effective because:
- ease of use
- reliability
- effective product design

Cons

I have yet to find a negative. It would be beneficial if I could set the product to record a call without me having to log on to the conference call and push record. But that is a minor issue. It would be nice if it integrated with my Greenhouse ATS

Pros

This is a great program. Easy and simple to use. Numbers get forwarded wherever you like. E-Fax can go anywhere and changed any time.

Cons

Nothing really bad to say. Does exactly what it it claims to do. Very simple, practical, and easy to use.

Pros

i really like the ease of the system. its very user friendly and its nice to be able to send different rings for different people.

Cons

i have not had anything happen to dislike the product. the only dislike i have, is you cannot not always see where the calls are coming from. It will show us an internal ext and it will; be an outside call and it wasnt transferred.

Pros

Ideal business internet phone system on the market. Everything in one place - telephone, fax, text, zoom meetings, quick chat, you name it - Ring Central has it. The Ring Central App has benefited our business immensely. We can have sales associates on the road and still transfer calls from the office to them; the customer will not know whether they are in the office or on the road. Quick chat function (Glip) makes it easy to set up teams via chat (e.g. Sales Team) to push up daily targets, communicate fast and easily to a specific person, etc. People often respond to a message quicker than a phone call! The capabilities of Ring Central are endless. I would recommend anyone looking at a telephone system to check out Ring Central in detail.

Cons

Being an internet phone system, we have found the connectivity has been an issue. Some days the phone line will be extremely crackly, even though we have the best internet system available in our location.

Pros

RingCentral offers a lot of customization for employees, including customized ring tones and the ability to monitor the activity of multiple hubs at a time.

Cons

The backend of the website used by RingCentral can be a bit troublesome to finagle in trying to adjust settings for employees.

Pros

All the features of an on-prem PBX but hosted on the cloud: works with IP phones and soft phones, mobile apps. Does not require a dedicated internet line and yet get high QoS. Very easy deployment to remote offices.

Cons

Costs: paying per lines and per phone can easily add up. Admin portal can be fairly complex (only because they are so many features available).

Pros

I love this tool because it connects directly to the landline, and it tracks all your outgoing, receiving, and missed called. It also keeps track of all the texts that are sent, and I love this feature!

Cons

My least favorite thing about ring central is that there have been a few times that it won't send a text message when I need it too. I have to log out and then log back in, and then it works. It may be an update issue.

The price is good. Many features. RingCentral is a great upgrade for most businesses.

Pros

RingCentral offers a wide variety of features. It's easy to add phone users, phone numbers, and phone extensions. It has a wealth of features that help you improve the way you use telephone systems for business. You can also use conference call settings and faxing from RingCentral. The app is also easy to use and very convenient.

Cons

Some of the more advanced features are not as easy to use - initially. There are many features in the system, and for many people, the basic options are all they need. Some of the advanced rules can be a little difficult to understand, but once you figure them out, they're not hard to use.

Pros

Features: Great features
Pricing: Even though they have gotten a little higher then they used to be, they are still very market competitive.
System: Their system is robust.

Cons

Customer service: Their customer service is extremely disorganized, ill-trained and unmeasured. They should invest more on this part.

Pros

An app for your mobile phone that you can answer and make calls
Settings that allow you ring simultaneously on your desk and mobile phone, or ring from desk phone and then forward to another phone
Video conference option

Cons

The pricing is not too bad, but I wish the monthly fee was a little cheaper.

Overall, if you are looking for a way to take your office phone into the field, this can actually be a nice solution. If you are to become a customer, submit your feedback to them so that they can improve. My company recently stopped using RingCentral, but you may enjoy it.

Pros

RingCentral is a helpful software for directing to the proper people.
You can set up customized directories and even have your own voice in the directory.

Cons

The whole software is rather hard to manage in more flexible companies. If you are seeking to use the texting feature, the room for improvement becomes very obvious. The software may be extremely helpful in organizations that have static communications, but if things ever need to change, it is a very difficult process and the customer service is of little help in this situation.

Simple, straightforward and great quality!

Pros

We primarily use RingCentral for dialing into video conferences, and from a participant standpoint, it is easy to install, setup and use. The call quality is top notch and there was no quality drops during our calls.

Cons

It could use a bit more in terms of collaboration features. It is on par with Skype for Business in terms of features and adding a few more features would improve the sell-ability of the product.

Pros

Call center analytics side is fantastic, reporting is a sink, it takes sometime to get used to but afterwords its great.

Cons

Customer service when you do need something, can be quite challenging - this company has not scaled its support to sales very well.

Pros

Using RingCentral you'll be able to set up a professional call forwarding system to keep your customers and potential customers in good hands faster.

Cons

It will take some time to get this set up properly. The customer service is also spotty. You can spend hours on the phone with them working out issues.

Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

I use RingCentral in our business every day. I can easily determine who has called during the past 60 days, and how often. I can also evaluate how many calls I'm missing, and I have the capability to quickly reference all of those calls that need to be returned. This software is a bit pricy, but if they could incorporate a better data function for customers it would be more than worth the cost.

Pros

RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

Cons

There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.