RingCentral Office Software


 

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.

RingCentral Office is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.

The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.

 

RingCentral Office - Multiple devices
 
  • RingCentral Office - Multiple devices
    Multiple devices
  • RingCentral Office - Mobile access
    Mobile access
Supported Operating System(s):
Web browser (OS agnostic)

428 Reviews of RingCentral Office

 

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Software Advice Reviews (92)
More Reviews (336)

Showing 1-20 of 92

William from Ram Rom Grupo Corporativo, C.A.
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Ring Central is an amazing to contact friends & family!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Amazing software, 100% recommended.

Pros

Ring Central is a great way to talk to friends and family in the US, I also it for worf though and it aleays worked great when I had to make and receive calls from clients.

Cons

There is not a bad thing that I can remember from this Ring Central. I had a great experience using it for 2 months.

Review Source
 
 

Deirdre from Turbo Tax
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Reliable with Great Call Quality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Integrates so social media easily. It keeps track of all the contacts that I made. It was mobile and integrated with Salesforce Service Cloud app. EASILY!!! Calls went down with no problems at all.

Cons

It's a bit costly for my small business budget. Set up was a bit time-consuming. Getting in touch with customer service was a hassle due to the wait time.

Review Source
 
 

Larzel from Kunevich & Lau
Specialty: Insurance
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Ringcental has helped our contact center better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided.

Pros

It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.

Cons

Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.

Review Source
 
 

JENNIFER from OSNC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

RING CENTRAL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.

Cons

THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY

Review Source
 
 

drew from Securly
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Smart product design and effectiveness

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I am a recruiter who works remotely and I currently use RingCentral non-stop. It has simplified and optimized my workflow. It has made me dramatically more effective because:
- ease of use
- reliability
- effective product design

Cons

I have yet to find a negative. It would be beneficial if I could set the product to record a call without me having to log on to the conference call and push record. But that is a minor issue. It would be nice if it integrated with my Greenhouse ATS

Review Source
 
 

John from Cowan / Reload
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Ring Central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great program. Easy and simple to use. Numbers get forwarded wherever you like. E-Fax can go anywhere and changed any time.

Cons

Nothing really bad to say. Does exactly what it it claims to do. Very simple, practical, and easy to use.

Review Source
 
 

gina from orthopaedic Specialist of North Carolina
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

pros and cons of ring central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i really like the ease of the system. its very user friendly and its nice to be able to send different rings for different people.

Cons

i have not had anything happen to dislike the product. the only dislike i have, is you cannot not always see where the calls are coming from. It will show us an internal ext and it will; be an outside call and it wasnt transferred.

Review Source
 
 

Sheri from Arrow Equipment Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Ring Central for Office - Best Business Telephone System Money Can Buy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ideal business internet phone system on the market. Everything in one place - telephone, fax, text, zoom meetings, quick chat, you name it - Ring Central has it. The Ring Central App has benefited our business immensely. We can have sales associates on the road and still transfer calls from the office to them; the customer will not know whether they are in the office or on the road. Quick chat function (Glip) makes it easy to set up teams via chat (e.g. Sales Team) to push up daily targets, communicate fast and easily to a specific person, etc. People often respond to a message quicker than a phone call! The capabilities of Ring Central are endless. I would recommend anyone looking at a telephone system to check out Ring Central in detail.

Cons

Being an internet phone system, we have found the connectivity has been an issue. Some days the phone line will be extremely crackly, even though we have the best internet system available in our location.

Review Source
 
 

Nate from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Offers a Robust Calling Hub

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

RingCentral offers a lot of customization for employees, including customized ring tones and the ability to monitor the activity of multiple hubs at a time.

Cons

The backend of the website used by RingCentral can be a bit troublesome to finagle in trying to adjust settings for employees.

Review Source
 
 

Abbas from Asia Society
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great hosted VoIP solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All the features of an on-prem PBX but hosted on the cloud: works with IP phones and soft phones, mobile apps. Does not require a dedicated internet line and yet get high QoS. Very easy deployment to remote offices.

Cons

Costs: paying per lines and per phone can easily add up. Admin portal can be fairly complex (only because they are so many features available).

Review Source
 
 

Moriah from Flat-Out Fit
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great tool, and very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love this tool because it connects directly to the landline, and it tracks all your outgoing, receiving, and missed called. It also keeps track of all the texts that are sent, and I love this feature!

Cons

My least favorite thing about ring central is that there have been a few times that it won't send a text message when I need it too. I have to log out and then log back in, and then it works. It may be an update issue.

Review Source
 
 

Michael from Thriveworks
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Great Product with Many Features

Ease-of-use

Functionality

Product Quality

Customer Support

The price is good. Many features. RingCentral is a great upgrade for most businesses.

Pros

RingCentral offers a wide variety of features. It's easy to add phone users, phone numbers, and phone extensions. It has a wealth of features that help you improve the way you use telephone systems for business. You can also use conference call settings and faxing from RingCentral. The app is also easy to use and very convenient.

Cons

Some of the more advanced features are not as easy to use - initially. There are many features in the system, and for many people, the basic options are all they need. Some of the advanced rules can be a little difficult to understand, but once you figure them out, they're not hard to use.

Review Source
 
 

Shahzad from Ideas Unlimited
Specialty: Contact Center
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Would have been fantastic if they had good customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features: Great features
Pricing: Even though they have gotten a little higher then they used to be, they are still very market competitive.
System: Their system is robust.

Cons

Customer service: Their customer service is extremely disorganized, ill-trained and unmeasured. They should invest more on this part.

Review Source
 
 

Lisa from Veridian Consulting Services
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great product for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An app for your mobile phone that you can answer and make calls
Settings that allow you ring simultaneously on your desk and mobile phone, or ring from desk phone and then forward to another phone
Video conference option

Cons

The pricing is not too bad, but I wish the monthly fee was a little cheaper.

Review Source
 
 

Nathan from Halo Development, Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Office Phone for Small Business needs some Improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, if you are looking for a way to take your office phone into the field, this can actually be a nice solution. If you are to become a customer, submit your feedback to them so that they can improve. My company recently stopped using RingCentral, but you may enjoy it.

Pros

RingCentral is a helpful software for directing to the proper people.
You can set up customized directories and even have your own voice in the directory.

Cons

The whole software is rather hard to manage in more flexible companies. If you are seeking to use the texting feature, the room for improvement becomes very obvious. The software may be extremely helpful in organizations that have static communications, but if things ever need to change, it is a very difficult process and the customer service is of little help in this situation.

Review Source
 
 

Cassie from Fca
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

RingCentral is a straightforward easy to use collaboration package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple, straightforward and great quality!

Pros

We primarily use RingCentral for dialing into video conferences, and from a participant standpoint, it is easy to install, setup and use. The call quality is top notch and there was no quality drops during our calls.

Cons

It could use a bit more in terms of collaboration features. It is on par with Skype for Business in terms of features and adding a few more features would improve the sell-ability of the product.

Review Source
 
 

Jeremy from The Falls Event Center
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Feature galore

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Call center analytics side is fantastic, reporting is a sink, it takes sometime to get used to but afterwords its great.

Cons

Customer service when you do need something, can be quite challenging - this company has not scaled its support to sales very well.

Review Source
 
 

Mitch from Clum Creative
Specialty: Media and Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Help Your Customers Faster

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Using RingCentral you'll be able to set up a professional call forwarding system to keep your customers and potential customers in good hands faster.

Cons

It will take some time to get this set up properly. The customer service is also spotty. You can spend hours on the phone with them working out issues.

Review Source
 
 

Maria from Verizon
Specialty: Banking
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Excellent voice quality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Review Source
 
 

Charles from CTS Global Products USA, Inc.
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Expensive but Useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use RingCentral in our business every day. I can easily determine who has called during the past 60 days, and how often. I can also evaluate how many calls I'm missing, and I have the capability to quickly reference all of those calls that need to be returned. This software is a bit pricy, but if they could incorporate a better data function for customers it would be more than worth the cost.

Pros

RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

Cons

There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.

Review Source
 
 
 
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Showing 1-20 of 336


June 2018

June 2018

Overrated and outdated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

There isn't much to like about this software except that it allows people to meet by phone and by computer at the same time

Cons

Requires special meeting IDs and phone numbers that are just overly complicated. Browser extensions and desktop software fails to work properly. Use GoToMeeting or Hangouts instead, as you can setup a meeting in one-click.

Review Source: Capterra
 

Aren from NICE Global

June 2018

June 2018

Great mid level office phone system for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I like the flexibility of changing your location along with your desk phone. Also the conference options

Cons

stability can be hit or miss at times depending on ones internet connection. Would love easier ways to do call routing other then logging into your account portal

Review Source: Capterra
 

Nancy from Vitreoretinal Specialists, PLC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

great product, great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great customer service

Pros

Offers a lot of features for your money, customer service is great and very helpful. Account managers respond to inquiries for quickly.

Cons

Sometimes there is static during calls. Have to use Ring Central phone equipment in order for them to help with phone product issues.

Review Source: Capterra
 

josh from Floranext
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Ring Central Software has been a great help with our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits of having a phone service provider to keep in contact with our customers, each employee has their own extension, voicemails, recorded messages, and more.

Pros

With Ring Central, we have one central cloud-based software that keeps us in contact with our customers and vice versa. Each of our employees has their own extension and lets the system know that when they are available to accept calls.

Cons

A couple of times the software has gone down and we had to spend a couple of hours without communicating or responding with our customers.

Review Source: Capterra
 

Michael from Best Stock Bargains
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Worst experience ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At the end of our experience with this service we learned to stay away and warn others.

Pros

The software functions for the most part. Mostly plug and play, and I could usually get someone on the phone which was quite often.

Cons

The company uses shady business practices and has hidden auto renew clauses that they keep to themselves. After 4 years as a customer we are closing the business and wanted to down size or completely terminate the service. We were told we would have to keep paying for another 8 Months because unbeknownst to us they kept auto renewing our 1 year contract that we signed 4 yrs ago. Beware this company Super Shady! BAD!!!

Review Source: Capterra
 

John from ERM Education

June 2018

June 2018

Love this program ... easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy for all users to use and has a correlation to email that is seamless. Keeps our office well organized.

Cons

I would like to be able to set up separate departments with extensions within them. Either I cant or don't know how.

Review Source: Capterra
 

Travis O from foodjunky.com
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Best Business UCaaS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great quality VoIP platform. Completely unifies all of our communications.

Pros

Fully featured, works out of the box, simple easy to use interface, works with any SIP based hardware.

Cons

The only con I have foudn so far is it doesn't work with video end points which might be deal breaker for some. There work around is to use there meeting software which I believe is powered by goto meeting. There meeting software is a nice included feature but not a replacement for 2 video end points.

Review Source: Capterra
 

coco from IHEAR MEDICAL, INC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good system for customer contact center

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to manage contact center info.

Pros

Many functions for you to manage the contact center info. Flexible and easy to set up and train user.

Cons

it would be great if it could develop into CRM systems, so users no need to manage 2 systems to save time.

Review Source: Capterra
 

Kristen from Pink Realty
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Ring Central is Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having utilized RingCentral while performing work as an independent contractor in the oil fields, I can truly say this is the best there is out there! Easy to use, exceptionally straightforward.

Cons

There is not a single thing that I can say in a negative light about this software. We are beyond pleased and recommend it 100%!

Review Source: Capterra
 

Adrienne from Sadiant Health

June 2018

June 2018

Our experience with this program has not gone well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The idea behind thsi program is wonderful. To not have to use a personal number in theory is a very useful tool

Cons

For our company, the easy of use is not well performed. The calls that come in are often dropped or the call does not show up at all. when you answer the other end does not always connect

Review Source: Capterra

  Response: RingCentral, RingCentral

Date: June 2018

June 2018

 

Hi Adrianne,

Sorry to hear that your experience on our product did not end well. I would like to know more about the issue you experienced. Have you reported this to our customer service? was it addressed accordingly?

Thanks,
Rene

 

Kylie from Stratus Properties

June 2018

June 2018

I have participated in interviews held via RingCentral.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that this software is easy to download and widely used. I have come across several companies that utilize this software.

Cons

For what it is - a video chat meeting service - I do not have any real complaints about this software. It does what it needs to do.

Review Source: Capterra
 

Jenna from PERQ
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

We currently use RingCentral Meetings for our client facing webinars.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use with my clients - never any issues getting signed in!

Pros

The product is extremely easy to schedule and start meetings with the users. Also, since I predominately use the product for client facing meetings.. it's extremely important that the product is easy to access for the client and it is! I have yet to hear any of my clients having issues getting logged into our meeting - which is great!

Cons

I'm sure it's a feature that I don't know how to turn off in the settings but I would like to have the screen camera automatically turned off when I open the meetings.

Review Source: Capterra
 

Michelle from Capillus
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

RingCentral is very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to collect valuable data from calls.

Pros

I like collecting data from calls (how many/time duration). It is helpful in analyzing and planning how/who to direct calls to.

Cons

Once you get used to software, it is easy to use. Wish there was scheduling option to change out-of-office during holidays automatically.

Review Source: Capterra
 

Amber from busybusy Time Tracking
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Easy to get through you lead list love the automatic dialing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An ease to contact all my clients making productivity increase by almost triple!

Pros

I love that I can insert a lead list and call them way faster than I would on salesforce alone and it works directly with salesforce updating my lead list for me

Cons

It doenst catch duplicates very well sometimes I will end up calling the same person twice in a day

Review Source: Capterra
 


June 2018

June 2018

It gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use and its easy to learn as well. Our office used it for a while. It does what it's supposed to.

Cons

It was glitchy in the past and less cost effective than some other options... which is why our office no longer uses it.

Review Source: Capterra
 

Brett from Courier Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Good Low Cost Easy to use solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The company provides great customer service and support, online and phone support is great to setup and configure. connection quality was always good or better.

Cons

The service offering could offer more a-la-carte options for users, but overall has enough options for small and medium clients.

Review Source: GetApp
 

Kenneth from Treasure Cove Upscale Consignment

May 2018

May 2018

This is an excellent cloud based phone solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Excellent cloud based VOIP service.

Pros

I like being able to use it across any device be it my desk top, laptop, tablet or whatever. I also like that my voicemails will go to my email. That is very helpful to me. Their customer support is extremely helpful. I have always dreaded calling any companies customer service except this one.

Cons

The only downside is that with it being cloud based if your internet is down or bad then your phone service will be as well but you are going to have this issue with any cloud based VOIP not just Ring Central. They are a great company and wouldn't recommend anyone else.

Review Source: Capterra
 

Manuel from 360 APEX

May 2018

May 2018

Easy to use and loaded with a lot of features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is super easy to manage, You can create unlimited extensions, manage your automatic messages, send/receive faxes, send/receive voice messages and sms, and much more!

Cons

In order to be able to send sms from every extension or receive direct calls, you need to have a dedicated phone number and the price for each number tend to be pretty high.

Review Source: Capterra
 

Alister from eureQa, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Good enterprise VOIp communications solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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recommend as a virtual voip solution.

Pros

the product has a very good smartphone app to make/ receive calls. the features are very good allows for setting custom call workflows and assignments. Since migrating from Vonage we have not had many issues with the service.

Cons

The overall migration process from one provider to the other can be improved, it took us almost 1 week to get setup. Similarly the app is not the best solution to replace a hand held telephone, some flexible options need to be available to make Ring central a power voip solution.

Review Source: Capterra
 

Kenneth from CashParts

May 2018

May 2018

Great idea, features are cool but definitely fundamental flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is.

Cons

Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far.

Review Source: Capterra
 
 
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