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RingCentral Office software

473 reviews(4.0/5)
473 reviews(4.0/5)

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.

RingCentral Office is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.

The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.

Supported Operating System(s):
Web browser (OS agnostic)

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473 Reviews of RingCentral Office

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  • Tracey from Dudum Real Estate Group, Inc.

    Number of employees: 11-50 employees

    August 2018

    VoIP Phone System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They need to hire people who are a bit more astute in figuring out the problems. The people i spoke with about a setup of a fax number did not have the answers.

    Pros

    We use this system for all of our real estate agents. It allows us to transfer calls directly to their cellphones. Works great

    Cons

    The set up is a bit confusing and takes time to figure it out. Not sure what you could do to make this easier but it maybe a quick setup and then we can go back and add to the features later.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Helpful tool but can be slow and inconsistent

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Helpful to connect with remote team members and customers. Nice to have options for video, non-video or just a phone call. The one-click from iPhone is great!

    Cons

    When using RingCentral, it slows down my entire computer. The connect is inconsistent and web-meetings and calls drop fairly regularly, even with a good internet connection.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Lindsay from Midwest Personnel, Inc.

    Number of employees: 51-200 employees

    August 2018

    Great VOI service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great experience from set up to usage. Having the ability to stay connected wherever we go is a critical need for our business.

    Pros

    We are able to make calls from anywhere at anytime. We utilize both the hard phone lines as well as make calls right from the computer. The ability to text, fax and make calls from one number is a great value.

    Cons

    I really don't have any complaints about this software. It's been easy to use since day one and the price is affordable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Richard from BlueFrog Media Ltd

    Number of employees: 11-50 employees

    August 2018

    Runs our office phone setup with no notable flaws

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I most like the fact that it's yet to stop working since we started with it. With past setups, the phone would go down constantly but so far RingCentral has worked flawlessly

    Cons

    It could stand to be a little cheaper but that's the best issue I can come up with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kyla from Spreemo Health

    Number of employees: 11-50 employees

    August 2018

    Ring Central Feedback

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    RingCentral is easy to use and there are many features I like about the product ; You are able to text, fax, conference calls and more.

    Cons

    There has been multiple instances of my RingCentral going out at work, a few times when the recipient of the call could not hear me on the other end and times when my faxed would fail. All had been adjusted and fixed, but this was a roadblock at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Joe from American School of Natural Health

    Specialty: Education

    Number of employees: 11-50 employees

    August 2018

    Review of RingCentral Office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Just dropped the service for comparable services, but better pricing.

    Pros

    Very good and easy to use user interfaces. Tech support is always available and willing to help. Tech support is pretty good.

    Cons

    Pricing is not too bad. Just found a service that was comparable but less expensive. Tech support is from India, not America.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • ADAM from VersiTech

    Number of employees: 11-50 employees

    August 2018

    Unfortunately one of the better options out there

    Ease-of-use
    Functionality
    Quality
    Support

    Our office uses VOIP soft phones, and RingCentral offers this service with all the features a business may want, at a competitive price. We complain about the bugs we experience with RingCentral service regularly, but ultimately there are limited options for VOIP soft phones with business ready feature set and RC seems to be top of the heap. I wouldn't necessarily recommend them (as we complain about them seemingly consistently,) but if you need this service they are unfortunately one of the better options.

    Pros

    Decent feature set for business users, including virtual assistant call routing and automatic call recording.

    Cons

    Call recording can be finicky, and doesn't function consistently. There have been many times where calls get disconnected when transferring to another line, or call recordings aren't saved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jessica from TDF LLC

    Number of employees: 11-50 employees

    August 2018

    Worst VOIP system I have ever used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I did not have a positive experience with this, mostly pissed off customers with dropped calls

    Pros

    The pros are you can get text LOL thats really all i can think of as a "pro"

    Cons

    This has been the most unreliable voip system i have ever used.
    So many cut off calls, the phone will ring and ring and you can not answer the phone on a computer or the app.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Helps us run our business in and out of the store

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that it can ring away from the store and has an answering tree to make sure we can help our customers even if we aren’t there

    Cons

    I can’t seem to switch from the two lines we have on the app so that I can see how many calls we are getting to each line. I have to log in and log out each time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Keytiana from UCLA Health

    Number of employees: 2-10 employees

    August 2018

    Like it for general business phone use and faxes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All in all, pretty good system but the glitches can be an annoyance.

    Pros

    Ring central is great for general business phone use and faxes. Easily download it on your phone and be able to have calls go to your phone on the go.

    Cons

    There will be times where it says you missed a call but you’re phone never rang. Voicemails not showing up until a day later which is not good for business. They say they have a messaging feature which would be great, but it doesn’t show in the app.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Sherry from Safety Unlimited

    Specialty: Education

    Number of employees: 11-50 employees

    August 2018

    Extensive capabilities, hard to navigate

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The software has huge scalability. It is expansive, in that there are so many ways to utilize the software for the organizational needs.

    Cons

    Overwhelming and not that intuitive to navigate through. For an administrator, it is very time consuming to figure out settings and capabilities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Alexander from American Honda Motor Co., Inc.

    Number of employees: 10,000+ employees

    August 2018

    Very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I like how easy to so share screen back and forth with other users. Loads very fast and has most options you need for a remote meeting.

    Cons

    I think it is a little pricey specially for small businesses. With so many companies going to monthly subscription to use their software adding a little more for a program that perhaps you don't use every day could add a good amount at the end of the year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Guiliana from Brickell Law Group

    Number of employees: 11-50 employees

    August 2018

    RingCentral for meetings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ringcentral meetings give us the opportunity to connect with our clients in an effective way. Also, it s great to use inside our company to connect our offices over the world.

    Pros

    I´ve been using RingCentral at work since I got hired in the Company. For me it has been an important tool since the majority of our clients are contacted via telephone conferences. Also, ringcentral is very helpful for us because we have 2 main locations Miami and Bogota and we use it to comunicate between both offices the entire day. Ringcentral is very helpful in situations in which you need to connect your clients with people in different offices. Even if you don´t use the video feature you know who is speaking because the name of the person appears in the entire screen (which is super usefull if you are connected which several persons at the same time). I had also use it via cellphone and it is super easy to use, you only need to call a particular number and then mark the code of the meeting, for me this is important in cases when I have a meeting but I´m in the middle of traffic or something similar. Ringcentral also offers you the opportunity to share your screen so everyone in the meeting can see your presentations and you can even give them the control of your screen so they can make changes directly to any document if you need it, we use this feature between the teams in Bogota and Miami and it is super usefull because we can work in several things at the same time.

    Cons

    I don´t have any complaints about this software, for me it has been very helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Bianca from Med Aesthetics Group

    August 2018

    Great Communication Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    RingCentral is very easy to manage. I'm able to review my own calls as well as manage my teams calls. I like that we are able to text from the phone number we use and that we can use a desktop app, mobile app or phone to stay connected.

    Cons

    The only think I don't like is that we cannot send group texts. Often clients group text us and we can't respond to everyone, just one number.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Brian from Total Sports Medicine Orthopedic

    August 2018

    Very useful with many options to customize.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once it is set up it works great. There are many functions. Call forwarding works great and can be set up to do it automatically. The electronic fax system is very useful.

    Cons

    Tried to set up and change settings, such as call forwarding, it is very difficult to do. Also looking through the faxes could have a better interface and make it easier to find what is needed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jerry from Kreilkamp Trucking Inc

    Number of employees: 51-200 employees

    August 2018

    We have been a RingCentral customer since last year.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A simple phone system that just works.

    Pros

    Their integration between systems (PC, mobile phone and desk unit) is great as it allows us to be in the office at all times no matter where we are.

    Cons

    We really wish they had a General mailbox that all extensions would get a notification of a message on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Harsh from Nlb Services

    Specialty: Professional Services

    Number of employees: 1,001-5,000 employees

    August 2018

    Easy to Configure and Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its good for Small Business.

    Pros

    RingCentral Office is really easy to setup and use. It has sophisticated IP Calling with all advance features.It has mobile application for android and ios which is very useful. It has all the features like video audio and fax.

    Cons

    The application of RingCentral Office may be little slow-moving. Other better options after available in market.

    This review was submitted organically. No incentive was offered
    Review Source

  • Brittani from Creative Artist International LLC

    August 2018

    Tried it but did not like it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I did not have a real benefit from using this phone system and I would recommend using others. It was not for me.

    Pros

    You can port your existing number or create a vanity number or you can have a new number issued to you. You can customize greetings and voicemail greeting

    Cons

    Was too expensive and I would miss lots of calls because of this software. Customer service will make excuses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jason from Oceanside Photo & Telescope, LLC

    Number of employees: 11-50 employees

    August 2018

    Great Tool For The Workplace

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easier communication but just hope you don't have any issues!

    Pros

    The thing I like best about Ring Central is their messaging too called Glip. You can connect the two tools and it makes workplace communication very easy and streamlined.

    Cons

    These guys have horrible customer service. Anytime I had issues with my Ring Central or Glip account, which was a lot, it was very difficult to fix the issues with their support team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Glenn from Anderson Paper & Packaging Co.

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    August 2018

    Good Platform But Pricey

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you're looking for a phone solution that doesn't require the up-front expense of an on-premise server, RingCentral definitely has some appeal.

    Pros

    Solid features, especially for mobile users. The soft-phone is great to have when on the road working on your laptop or in a BYOD envrionment.

    Cons

    Very pricey for what you get. It might be better in small environments where flexibility is more important, but for larger companies I thought it was overpriced.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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