RingCentral Office Software


 

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.

RingCentral Office is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.

The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.

 

RingCentral Office - Multiple devices
 
  • RingCentral Office - Multiple devices
    Multiple devices
  • RingCentral Office - Mobile access
    Mobile access
Supported Operating System(s):
Web browser (OS agnostic)

360 Reviews of RingCentral Office

 

Start your review of RingCentral Office

Click to start
https://www.softwareadvice.com/voip/office-review/
Software Advice Reviews (79)
More Reviews (281)

Showing 1-20 of 79

Lisa from Veridian Consulting Services
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great product for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An app for your mobile phone that you can answer and make calls
Settings that allow you ring simultaneously on your desk and mobile phone, or ring from desk phone and then forward to another phone
Video conference option

Cons

The pricing is not too bad, but I wish the monthly fee was a little cheaper.

Review Source
 
 

Nathan from Halo Development, Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Office Phone for Small Business needs some Improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, if you are looking for a way to take your office phone into the field, this can actually be a nice solution. If you are to become a customer, submit your feedback to them so that they can improve. My company recently stopped using RingCentral, but you may enjoy it.

Pros

RingCentral is a helpful software for directing to the proper people.
You can set up customized directories and even have your own voice in the directory.

Cons

The whole software is rather hard to manage in more flexible companies. If you are seeking to use the texting feature, the room for improvement becomes very obvious. The software may be extremely helpful in organizations that have static communications, but if things ever need to change, it is a very difficult process and the customer service is of little help in this situation.

Review Source
 
 

Cassie from Fca
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

RingCentral is a straightforward easy to use collaboration package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple, straightforward and great quality!

Pros

We primarily use RingCentral for dialing into video conferences, and from a participant standpoint, it is easy to install, setup and use. The call quality is top notch and there was no quality drops during our calls.

Cons

It could use a bit more in terms of collaboration features. It is on par with Skype for Business in terms of features and adding a few more features would improve the sell-ability of the product.

Review Source
 
 

Jeremy from The Falls Event Center
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Feature galore

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Call center analytics side is fantastic, reporting is a sink, it takes sometime to get used to but afterwords its great.

Cons

Customer service when you do need something, can be quite challenging - this company has not scaled its support to sales very well.

Review Source
 
 

Mitch from Clum Creative
Specialty: Media and Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Help Your Customers Faster

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Using RingCentral you'll be able to set up a professional call forwarding system to keep your customers and potential customers in good hands faster.

Cons

It will take some time to get this set up properly. The customer service is also spotty. You can spend hours on the phone with them working out issues.

Review Source
 
 

Maria from Verizon
Specialty: Banking
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Excellent voice quality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Review Source
 
 

Charles from CTS Global Products USA, Inc.
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Expensive but Useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use RingCentral in our business every day. I can easily determine who has called during the past 60 days, and how often. I can also evaluate how many calls I'm missing, and I have the capability to quickly reference all of those calls that need to be returned. This software is a bit pricy, but if they could incorporate a better data function for customers it would be more than worth the cost.

Pros

RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

Cons

There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.

Review Source
 
 

Matt from Vetter Software
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Mobile experience doesn't match in-office experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is thoroughly accurate and reliable. If you're often OoO and travel frequently, Ring Central does a great job of managing your phone calls. It's also incredibly easy when accessing calls in your email queue.

Cons

For reasons unbeknownst to me, the app is much easier to use from your desktop computer or laptop. Whenever I need to access the app during travel, it's more difficult to navigate the features. I've resorted to playing the message in my Gmail account, which works much easier than accessing the mobile app. RingCentral needs to sync devices far more seamlessly .

Review Source
 
 

Erica from KCSD
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Small Office Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this software as I feel there are other options available with the same features.

Pros

The features on the application are user friendly. You are able to call, text or fax through one application. There is also an application for mobile and tablet devices as well as a desktop version.

Cons

I've been using this software for over a year now and the customer service is lacking and the website is difficult to maneuver to customize the settings which typically resulted in me having to call customer service. They are overseas and there is a lag time in responses and an average phone call for support was never less than 30 minutes. There were several times that my customized settings were cleared out and I had to set everything up again.

Review Source
 
 

Kevin from KVR Consultant
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

RingCentral is great if you have a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how you can manage your office and set up different extensions. Also it is seamless and give your business the more professional look.

Cons

I really do not have anything negative to say about RingCentral. We used it for over a year, but once we was able to hire people to do more and be in the office we did not have any issues with Ring Central..

Review Source
 
 

Cheylene from velofix
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Ring Central - As expected for the Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Well priced
relatively intuitive
the app works great which is helpful if you need to run out of the office
good voice quality
no call interruptions

Cons

Bazar limitations when setting up the IVR
the per-user fee is expensive
reporting functions are very limited

Review Source
 
 

Daniel from MindSpring
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.

Review Source
 
 

Jacqueline from Lifestyle Medicine Foundation
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great all around communication tool, fills lots of needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall, I really like this software. It fills all my needs at a decent price and I like the design of it.

Pros

Lots of features available, pretty much everything you would need as a small business. Simple & intuitive interface, easy to use.

Cons

Some other companies have more options for the same price. Sometimes it gets confusing using this with Ringcentral meetings.

Review Source
 
 

Tarik from Morostar
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Great for adding a professional element to a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This worked out great for me because I'm usually not in the office (I'm a one-man show), and this allows me to record conversations in case I miss any details while multi-tasking. It adds a professional element to any small business especially when you purchase a custom greeting recorded by a voice talent.

Pros

Professional custom greetings for all incoming calls, call recording/monitoring, mobile and computer apps for a seamless experience.

Cons

A little pricey for what it does, and every now and then you'll experience poor call quality. More a la carte options needed because it gets pricey when choosing higher tiers that bring unnecessary features for small businesses.

Review Source
 
 

Alexa from Allonsy Creative
Specialty: Professional Services
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

RingCentral 3/5

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

RingCentral is a great phone system option, especially when having multiple office employees who need their own line or just need a basic phone set-up.

Cons

RingCentral is extremely basic and doesn't have some of the features you would expect an office phone system to have. Not necessarily something I would recommend.

Review Source
 
 

Daniel from JazzHR
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Solid VOIP App but not Always Consistent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.

Cons

Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day.
Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.

Review Source
 
 

Johanna from SugarCRM
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

It's okay for Meetings

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Would not necessarily recommend... cumbersome to use. Works for the very basics.

Pros

RingCentral works fairly well for setting up meetings, easy scheduling. Camera usually works and meetings start up promptly.

Cons

Not that intuitive: the scheduled meeting-info (what you copy) is a jumbled mess (should be clearer, more succinct, meeting-URL should be more customizable), reminder-email for when meeting starts is a bit annoying (not sure if you can turn it off). In-meetings: annoying default for camera to be on, screen options (screen-sharing, managing participants, chat, etc.) is not intuitive, have to search a lot to find what you're looking to do.

Review Source
 
 

Raghav from Adaptrum
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great VOIP solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Definitely worth it.

Pros

One can transfer calls to another employee even though the other employee may be on the other side of the country.
The flow of the calls coming in can be changed as needed.
It is affordable and convenient software that allows us to answer calls from our computers and mobile devices, set up an answering service and directory, and communicate easily within our business

Cons

When a user transfers a call, the transferring extension shows up instead of the original Caller ID.
Some features cannot be locked down from the user.
The desktop version can at times be slow.

Review Source
 
 

zach from Heirloom INC
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Well setup Phone tree system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I personally don't use it for all my calls due to not having my line setup properly and lack of good internet, and not wanting every call recorded. However all my employees are required to use it, and it works well for them.

Pros

Admin has many options to ensure it's working smoothly. Record all calls, keeps track of them easily. Works well on Mac and iPhone. Very easy to add more lines. It is a very comprehensive ViOP service.

Cons

If you don't have a great internet connection, you'll have trouble with VoIP. Ensure you have someone well versed in IT to make sure it works properly. Can't delete extra lines you sign up for. Hardwire phones and computers when possible to ensure best connection.

Review Source
 
 

Mina from Safebound
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

This is a reliable system as long as you are not a call center requiring reports and monitoring of leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable.

Cons

Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones.

Review Source
 
 
 
Write a Review
Showing 1-20 of 281

Tyrone from Progressive Business Executive Education

April 2018

April 2018

The platform is extremely clean and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

RingCentral has by far the easiest setup compared to others that we've used. Communications were in the cloud, in no time! Another plus, due its compatibility with other platforms - it allows for greater flexibility than the alternatives.

Cons

I can't think of any downside to having RingCentral. Due to the swift deployment and many features, it's hard to be disappointed with choosing them for your VOIP solution.

Review Source: Capterra
 

Leonel from Nonprofit Organization Management

April 2018

April 2018

Excellent for Small Business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like the most is the voice quality and it is excellent for small business. I super recommend it.

Cons

What I like the least is that when you want to record a meeting, it tells the host/administrator of the call.

Review Source: Capterra
 

Shaun D from Equip Your Kitchen 4 Less

April 2018

April 2018

Always accessible, regardless of where you live

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I looked at several VOIP services and Ring Central seemed to have "it". Since I work from home I didn't want my personal home number or work cell number out there because then I'd have a difficult time weeding out business vs personal calls. With forwarding I was able to set up different tones depending on the call type, without having to pay for "vanity" numbers.

Pros

VERY easy to set-up! Call forwarding when I am traveling. SMS capabilities. "ring too" is silly easy. GUI instructions/visuals couldn't be any simpler.

Cons

Without physically going in and changing my status, I could receive calls 24/7. Never really found out where to change my "ring" tone.

Review Source: Capterra
 

Remington from busybusy
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Overall, its easy to use, integrates w slack & Gmail so life is easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall, its easy to use, integrates w slack & Gmail so life is easy! The iphone app is great and recording web sessions is a nice feature as well.

Cons

very rarely we'll get some lag but better than most others I've used and that can be a net speed issue as well.

Review Source: Capterra
 

Matthew from Truckers America
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Ring Central allows our team to all have their own extensions and departments for calls.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeps our entire business under one line with the proper call forwarding to each department and employee. Costs are fairly low, but call quality is fantastic and anyone can hear me loud and clear with no issues in regards to dropped call, static, etc.

Pros

Very quick to set recruiters and employees up with their own extensions. Fairly easy to work on call forwarding (ex: 1 for recruiting, 2 for dispatch, etc). Call quality is also fantastic.

Cons

Lots of bugs seem to pop up, also goes offline a little more than I'd normally prefer. Tech support seems to fix the issue, only for it to arise again for a few days.

Review Source: Capterra
 

Andrew from SONUS

April 2018

April 2018

Best small business phone system out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is hands down the best small business phone system out there. A lot of features. You can get it to do whatever you need. The app is great for transferring from your mobile device to landline.

Cons

Sometime the features can be cumbersome to use or setup. It isn't always clear what the adjustments you are making will do. It would be nice to have a way to push all of the changes to all extensions, groups, etc. Expensive!

Review Source: Capterra
 

Aaron from Netpique
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Ringcentral VoIP is a feature rich solution for your business phone system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A Seamless and hassle free VoIP phone system that has all the bells and whistles of an enterprise phone system.

Pros

Every feature you can think of is included and support is fast and resolves all issues. I like that I can access my phone using my PC or my mobile device as if I was in the office.

Cons

The cost. It is pretty expensive compared to say VoIP service through an ISP provider. if it is within your budget and you need a robust feature set for your organization then you can't go wrong with RingCentral.

Review Source: Capterra
 

JudyAnn from Bar JD

April 2018

April 2018

I find RingCentral to be very efficient and easy to work with for my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The calls come through efficiently and effectively. I don't think I've ever had to say "RingCentral has messed something up." Consistently, quietly efficient.

Pros

I like being able to track calls on a call log that I can download into Excel. I can download call logs and use the Find option in Excel to check for numbers to prove the presence of calls. I use the RingCentral app on my smart phone. The ability to text as well as call is very helpful because so many people will read a text ahead of a voice message. Multiple users were not difficult to set up after support walked me through the process.
Support was always helpful, although they did encourage me to learn to do things without them.
Security is good; there are multiple places requiring a second login to reach.
Having the fax option is most helpful.

Cons

The interface is a little intimidating until you have worked with it for awhile. The tutorials were outdated when I began.

Review Source: Capterra
 

Khai from Paloform

April 2018

April 2018

Great, flexible telephone management system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once it is set up, it can handle all the telephone needs of a SMB. Rich feature set - most of what you could possibly want is available.

Cons

Complicated and sometimes inflexible set up: call ease and quality is dependent on settings. Very occasionally buggy.

Review Source: Capterra
 

Matthew from DentalROI
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Overall good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Making phone calls, recording call in case I forgot something, showing my calls to my boses for them to grade me, for coaching purposes, etc.

Pros

Records my calls when I need it to, sends calls to my cell when I'm out of the office. It also sends voicemails to my cell when I am not in the office. So overall it takes care of all of my phone needs.

Cons

Sometimes the reception is spotty. This is very frustrating because I am a salesman and I need my voice to come off positively or else I can lose a sale.

Review Source: Capterra
 

Angela from Sure Pile

April 2018

April 2018

Great telephone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have used this software in limited capacity but found it easy to use and better than similar systems

Cons

I don't have anything negative to say about this product, it ticks all the boxes as far as I'm concerned

Review Source: Capterra
 

James from Garrison Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Expensive service with poor support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good variety of feature, if you can get them to work.

Cons

High price. Philippine phone support that could care less how their poor phone service affects your business. Been paying for 3 months and still haven't been able to make or receive a call without some sort of connection issue. Leigh (no last name given) from the cancellation was very combative in allowing me to terminate my service.

Review Source: Capterra
 

Abby from Small World Recruiting

April 2018

April 2018

Trick you into evergreen contract with faulty service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Ring Central App
- Text Messaging Availability
- Easy Setup

Cons

- Service doesn't work
- Customer Service (Can't even get responses half the time)
- Evergreen contract they will not let you end without years notice.

Review Source: Capterra
 

Ryan from Williamson Insurance Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use faxing service that meets all of our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use faxing service and notification system.

Pros

Our office utilizes RingCentral for all of our faxing needs. The program is very easy to navigate and is very reliable. We love the almost instant notification when a fax fails so we can remedy the issue immediately with our clients.

Cons

The program does take a little longer to load at the initial start up but other than that, the program works great.

Review Source: Capterra
 

Gabriel from Purplepass Ticketing

April 2018

April 2018

Overall great solution for business phone service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall good product but there is a learning curve on the setup (Complex interface) and their phone support isn't great

Pros

Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT.

Cons

Two issues we have.....

1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central.

2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell!

Review Source: Capterra
 

Brett from The Body Chiropractic

April 2018

April 2018

Offers a more effective option for business communication.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

My favorite feature is the faxing capability. I love that I don't have to print anything! I can upload files to fax them out, and I receive .pdf files that I can view and not have to print.

Cons

It is very simple to use. I haven't encountered a problem yet, and have not had to contact customer service.

Review Source: Capterra
 


April 2018

April 2018

Affordable, Easy Setup but Support is Lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ring Central is an affordable option to use. We have used it over the last several years. What we liked was pricing, features and ease of use for non-technical users.

Setting it up and having it look like you had a whole team working for you rather than our smallish staff was a nice plus. In addition, we easily had one account that was used for a couple of different businesses without causing any confusion for our clients.
Loved being able to have different ex

Cons

Have always struggled with getting support to quickly and easily resolve an issue. It used to be better than now.

Review Source: Capterra
 

Michael from Koolzone Refrigeration /Tradeforcetech

March 2018

March 2018

This software is an excellent way to connect as a team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, any person can download an app, call in, or use their computer to connect to a conference call.

Cons

We dont have any dislikes about this software platform, it is an essential part of our very mobile team.

Review Source: Capterra
 

Amanda from WebcampUK ltd

March 2018

March 2018

Great choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Awesome how you can manage your office extensions
- suitable for small or medium businesses
- much cheaper than many other voip solutions

Cons

- Could be a little hard to reach the customer service
- call recording doesn't work all the time

Review Source: Capterra
 

Melissa from Radiantly You

March 2018

March 2018

Ring Central Contact Center Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Cons

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Review Source: Capterra
 
 
Write a Review