Easy Transition. Great Ongoing

End-all for hosted phone / fax

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades. The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Artificial feature limitations soured my experience with Dialpad

Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Pros

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Cons

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Great functionality and Price point for a small business

I've had it for so long, I can't remember how long. That means it's constantly used and part of my toolbox.

Pros

A number available for voice and texting

Cons

Needs to improve handoff reliability between devices

A great product with a few unnecessary features

It's been easy to use and implement, and provides us needed features that our previous VOIP did not. Although we don't use call recording to respect users' privacy, it's nice to know that option is there.

Pros

We needed a simple VOIP and Dialpad gave us that! It has great call routing features, a simple user interface and a handy mobile app to ensure you never miss a beat. There's a lot going on though, and its packaged with a lot of unnecessary features for our team. A different team that is focused more on Outbound selling could certainly benefit from them, though.

Cons

There's too much stuff. We just needed a simple VOIP with call routing. It's not a big deal, but if I have to split hairs, that is it.