# Dialpad Software Overview 2026 - Features & Pricing

> Review of Dialpad Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/voip/dialpad-profile

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Overview

[Reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/dialpad-profile/alternatives/)

# Dialpad 2026: Benefits, Features & Pricing

Updated May 25, 2026

Written by [Andrew Blair](https://www.softwareadvice.com/resources/author/andrew-blair/)

Content Analyst

Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/)

Team Lead, Content

Wondering if Dialpad is right for your organization?

Our Telephony Software selection experts can help you in 15 minutes or less.

On this page

-   Our Summary
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   Key Sentiments
    
-   User Reviews
    
-   Frequently Asked Questions
    
-   Popular Comparisons
    

## Our Summary

Dialpad

4.2

[(564)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

Pros:

-   Multi-device support
-   Mobile app

Cons:

-   Customer support issues
-   Unreliable call quality

Pricing

Starting at $27.00 per month

### What is Dialpad:

Dialpad is a cloud-based communications platform that includes video calls, voice calls, transcriptions, meeting summaries, business smart message services (SMS), and artificial intelligence (AI) agents. Dialpad also brings enterprise-grade security for HIPAA, AES 256-bit, and role-based access.

### Why we like Dialpad:

Users review Dialpad positively with a 4.2-star rating. Reviews mention reliable call recording, flexible call routing, and centralized call center management features. Dialpad has a 4.3-star rating for ease of use, with users appreciating the integrations, easy navigation, and clear interface.

### Who should use Dialpad:

For large businesses in retail, insurance, real estate technology, and professional services, Dialpad offers must-have security features, sales outreach tools, and customer support. The platform centralizes communication across teams with call insights, live coaching, a sales playbook, and analytics.

Wondering if Dialpad is right for your organization?

Our Telephony Software selection experts can help you in 15 minutes or less.

## Dialpad User Interface

## Popular Dialpad Alternatives

Main Product

Dialpad

4.2

[(564)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

Ratings Breakdown

-   4.32Ease of use
-   4.10Value for money
-   4.02Customer support
-   4.17Functionality

Pricing

Starting at $27.00 per month

Get Price

Alternative Product

[RingEX](https://www.softwareadvice.com/call-center/office-profile/)

4.2

[(1203)](https://www.softwareadvice.com/call-center/office-profile/reviews/)

Ratings Breakdown

-   4.22Ease of use
-   4.05Value for money
-   4.01Customer support
-   4.27Functionality

Pricing

Starting at $30.00 per month

Get Price

Alternative Product

[Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

4.7

[(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/)

Ratings Breakdown

-   4.79Ease of use
-   4.51Value for money
-   4.62Customer support
-   4.65Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

[800.com](https://www.softwareadvice.com/voip/800-com-profile/)

4.7

[(337)](https://www.softwareadvice.com/voip/800-com-profile/reviews/)

Ratings Breakdown

-   4.67Ease of use
-   4.61Value for money
-   4.66Customer support
-   4.62Functionality

Pricing

Starting at $23.00 per month

Get Price

Alternative Product

[Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)

4.6

[(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

Ratings Breakdown

-   4.54Ease of use
-   4.53Value for money
-   4.54Customer support
-   4.55Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/)

4.7

[(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/)

Ratings Breakdown

-   4.62Ease of use
-   4.73Value for money
-   4.77Customer support
-   4.67Functionality

Pricing

Available upon request

Get Price

## Dialpad Overview

Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services.

Dialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-...

grade security and privacy features to ensure data protection and compliance. Dialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.

## Dialpad Pricing and Plans

Starting price: $27.00 per month

Free Trial

Free Version

Standard

$27.00

per user, per month

Plan includes:

-   Unlimited Calling
-   Unlimited Ai Meetings for up to 10 participants
-   SMS, MMS & Team Messaging
-   Ai-powered call & voicemail transcriptions
-   Google Workspace & Microsoft 365 integrations
-   Real-time analytics & reporting
-   Web & chat support
-   3 Departments

Pro

$35.00

per user, per month

Plan includes:

-   Unlimited Calling
-   Unlimited Ai Meetings for up to 10 participants
-   SMS, MMS & Team Messaging
-   Ai-powered call & voicemail transcriptions
-   Google Workspace & Microsoft 365 integrations
-   Real-time analytics & reporting
-   Web & chat support
-   24/7 live agent support
-   CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
-   Microsoft Teams integration

Read More

Enterprise

Pricing available upon request

Plan includes:

-   International SMS
-   Unlimited Office Locations and Ring Groups
-   Visual Voicemail
-   Call Recording
-   Call Forwarding
-   \* SSO (Okta / Microsoft Azure)
-   SLA
-   Contact Us With Dedicated Support Number
-   Meetings up to 10 Participants

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### Our Analysis of Dialpad's Pricing Plans

We've taken a close look at Dialpad's pricing plans to help you determine which option best supports your communication and collaboration needs. Dialpad offers three main pricing tiers for its business communication platform: Standard, Pro, and Enterprise. Each plan is designed to accommodate different team sizes and operational complexities, with a strong emphasis on AI-powered features and seamless integrations.

**Standard plan**

The Sta...

ndard plan is designed for small teams that need a reliable, AI-enhanced communication platform. It includes essential calling, messaging, and meeting features. - Price: $15 per user,month (billed annually) \_\_Pros:\_\_ - \_\_Unlimited calling in the U.S. and Canada:\_\_ Supports seamless domestic communication. - \_\_AI-powered meetings:\_\_ Includes real-time transcription and call summaries. - \_\_Built-in messaging:\_\_ Team messaging integrated directly into the platform. - \_\_Google Workspace and Microsoft 365 integrations:\_\_ Syncs with popular productivity tools. - \_\_Custom voicemail greetings and call forwarding:\_\_ Personalize and manage call flows. \_\_Cons:\_\_ - \_\_No CRM integrations:\_\_ Lacks native support for Salesforce or HubSpot. - \_\_Limited support:\_\_ No 24/7 customer support included. - \_\_No multi-office management:\_\_ Best suited for single-location teams. \_\_Pro plan\_\_ The Pro plan is tailored for growing businesses that require more flexibility, integrations, and support. It builds on the Standard plan with enhanced features. - Price: $25 per user, month (billed annually) \_\_Pros:\_\_ - \_\_CRM integrations:\_\_ Native support for Salesforce, HubSpot, and more. - \_\_24/7 customer support:\_\_ Access to round-the-clock assistance. - \_\_Multi-office management:\_\_ Manage users and settings across multiple locations. - \_\_Global SMS and MMS:\_\_ Communicate with international clients and teams. - \_\_Advanced analytics and reporting:\_\_ Gain deeper insights into team performance. \_\_Cons:\_\_ - \_\_No SSO or advanced security controls:\_\_ These are reserved for the Enterprise tier. - \_\_Still limited\_\_ in terms of custom compliance features. \_\_Enterprise plan\_\_ The Enterprise plan is built for large organizations that need advanced security, scalability, and dedicated support. Pricing is customized based on organizational needs. - Price: Custom (contact sales team) \_\_Pros:\_\_ - \_\_SSO and advanced user access controls:\_\_ Secure and manage access at scale. - \_\_Unlimited office locations:\_\_ Designed for distributed teams. - \_\_Dedicated account management:\_\_ Personalized onboarding and support. - \_\_99.9% uptime SLA:\_\_ Enterprise-grade reliability. - \_\_Custom integrations and compliance features:\_\_ Tailored to meet industry-specific requirements. \_\_Cons:\_\_ - \_\_Custom pricing:\_\_ Requires direct consultation with sales for a quote. - \_\_Longer setup time:\_\_ May involve more complex implementation and onboarding. \_\_Conclusion\_\_ Dialpad’s pricing structure is designed to scale with your business: - For small teams and startups: The Standard plan offers a solid foundation with AI-powered calling and messaging tools. - For growing businesses: The Pro plan introduces CRM integrations, multi-office support, and 24/7 customer service to support expansion. - For large enterprises: The Enterprise plan delivers advanced security, scalability, and dedicated support for complex organizational needs. By aligning your communication goals with the right Dialpad plan, you can streamline collaboration, enhance customer interactions, and support your team’s productivity—whether you're operating from a single office or managing a global workforce.

### Compare Pricing

Compare pricing across our most frequently recommended Telephony products.

Software options

Starting price\*

User rating

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$55.00 per month

4.41[(4080 reviews)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

**5**

recommendations

[Five9](https://www.softwareadvice.com/call-center/five9-profile/)

$119.00 per month

4.22[(483 reviews)](https://www.softwareadvice.com/call-center/five9-profile/reviews/)

**4**

recommendations

[DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)

$25.00 per month

4.81[(325 reviews)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/)

**4**

recommendations

[Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)

$18.00 per month

4.66[(41 reviews)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)

**3**

recommendations

[Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

$90.00 per month

4.51[(387 reviews)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)

**2**

recommendations

\*Defined as the price above any available free plan

## Dialpad Features

Drawn from insights across 564 verified reviews, we've outlined Dialpad's best and worst rated features and how they stack up against the average rating.

Dialpad's score

Category average

Dialpad's Best Rated Features

Computer Telephony Integration

4.63

4.23 category average

VoIP Connection

4.57

4.31 category average

On-Demand Recording

4.33

4.18 category average

Dialpad's Worst Rated Features

Call Transfer

3.32

4.20 category average

Communication Management

3.33

4.11 category average

Automatic Call Distribution

3.60

4.27 category average

-   Popular features found in Telephony
    
    Automatic Call Distribution
    
    Caller ID
    
    Call Monitoring
    
    Call Recording
    
    Call Transfer
    
    Computer Telephony Integration
    
    Reporting/Analytics
    
    Voice Mail
    
    VoIP
    
-   More features of Dialpad
    
    Access Controls/Permissions
    
    Activity Tracking
    
    Agent Interface
    
    AI/Machine Learning
    
    Alerts/Escalation
    
    Alerts/Notifications
    
    API
    
    Archiving & Retention
    
    Assessment Management
    
    Auto-Dialer
    
    Automated Attendant
    
    Automated Routing
    
    Automatic Outbound Dialer
    
    Call Center Management
    
    Call Conferencing
    
    Call Disposition
    
    Call List Management
    
    Call Logging
    
    Call Queues
    
    Call Reporting
    
    Call Routing
    
    Call Scheduling
    
    Call Scripting
    
    Call Tracking Metrics
    
    Campaign Management
    
    Chatbot
    
    Chat/Messaging
    
    Collaboration Tools
    
    Communication Management
    
    Conferencing
    
    Contact Management
    
    Content Management
    
    Conversation Intelligence
    
    CRM
    
    Dashboard
    
    Drag & Drop
    
    Employee Directory
    
    Fax Management
    
    File Transfer
    
    Goal Setting/Tracking
    
    Inbound Call Center
    
    Intent Recognition
    
    IVR
    
    Knowledge Base Management
    
    List Management
    
    Live Chat
    
    Manual Dialer
    
    Meeting Management
    
    Mobile Access
    
    Monitoring
    
    Multi-Channel Communication
    
    Multi-User Collaboration
    
    Natural Language Processing
    
    Onboarding
    
    On-Demand Recording
    
    Online Voice Transmission
    
    Outbound Call Center
    
    PBX
    
    Performance Management
    
    Performance Metrics
    
    Playbooks
    
    Power Dialer
    
    Predictive Dialer
    
    Queue Management
    
    Recommendations
    
    Recording
    
    Sentiment Analysis
    
    Single Sign On
    
    SIP Trunking
    
    Speech Recognition
    
    Speech Synthesis
    
    Third-Party Integrations
    
    Training Management
    
    Unified Communications
    
    Video Conferencing
    
    Visual Analytics
    
    Voicemail Transcription
    
    VoIP Connection
    

## Dialpad Integrations

Based on 564 verified reviews, we've identified products most frequently integrated withDialpad.

Salesforce Sales Cloud

Integration rated 4.9 from 9 reviews

Google Workspace

Integration rated 5.0 from 3 reviews

HubSpot CRM

Integration rated 2.0 from 3 reviews

Zapier

Integration rated 4.5 from 2 reviews

Microsoft Teams

Integration rated 5.0 from 2 reviews

Slack

Integration rated 5.0 from 2 reviews

See all 61 integrations

## Dialpad Key Sentiments

We analyzed 564 verified reviews for Dialpad to find out what actual users really think.

Most Positive Sentiments

Phone integration

69% Positive

23% Neutral

7% Negative

Users find Dialpad's service flexibility and integration capabilities beneficial, allowing them to use the software across various devices such as computers, mobile phones, and desk phones. They appreciate the seamless call transfer and call quality, which enhance their communication experience. The ability to work from different locations without being tied to a desk phone is particularly valued.

Call recording

58% Positive

30% Neutral

12% Negative

Users appreciate Dialpad's comprehensive call recording features, which include call playback, call logs, and the ability to record calls for training and customer service purposes. They find the call recording functionality helpful for reviewing and managing business calls. The ease of accessing and sharing recorded calls is also highlighted as a valuable feature.

Phone services

57% Positive

25% Neutral

18% Negative

Users value Dialpad's virtual phone number feature, which allows them to separate business and personal calls, enhancing their communication efficiency. They find the mobile app functionality and service quality reliable, enabling them to make and receive calls over cellular and WiFi. Additionally, they appreciate the comprehensive service features that Dialpad offers, making it a preferred choice for business phone systems.

Least Positive Sentiments

Call drops

15% Positive

29% Neutral

56% Negative

Reviewers frequently encounter issues with Dialpad's call quality, experiencing dropped calls and audio problems, especially when switching between WiFi and cellular networks. They report difficulties with Bluetooth headsets and inconsistent call connections, which disrupt their communication. These call drop issues are a significant concern, affecting the overall reliability of the service.

Customer service

50% Positive

18% Neutral

32% Negative

Reviewers appreciate Dialpad's customer support, noting the team's responsiveness and helpfulness in resolving issues. They find the service communication effective and the support team accommodating. However, users also experience significant challenges with customer support, including slow response times, unhelpful interactions, and the need for improved service quality, which leads to frustration and dissatisfaction.

Call management

43% Positive

33% Neutral

24% Negative

Reviewers appreciate Dialpad's call routing, call quality, and mobile app functionality, highlighting its effectiveness in managing phone calls and transferring calls seamlessly between devices. They find it easy to navigate and use for both personal and office communication. However, users report issues with call management, including difficulties with call routing, caller ID inaccuracies, and problems with managing multiple calls, which sometimes lead to confusion and inefficiencies.

## Dialpad User Reviews

Overall Rating

4.2

Ratings Breakdown

5

51%

4

30%

3

9%

2

3%

1

6%

Secondary Ratings

Ease of Use

4.3

Value for money

4.1

Customer support

4.0

Functionality

4.2

Mary Ellen E.

Verified reviewer

Political Organization

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Simple, Reliable, and Effective

5

Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls.

Cons:

After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time.

Read More

HB

Holly B.

Verified reviewer

Legal Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Dialpad is very effective and comprehensive

5

It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform.

Cons:

There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother

Reasons for switching to Dialpad

They wanted to have AI integration and scalable solutions for all the call centers.

Read More

SJ

Shalee J.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Great app for business phone calls

4

Previously 5

Really like it! Wish it had a mass text option as well.

Ratings Breakdown

4

Ease of use

Previously 3

4

Value for money

3

Customer support

4

Functionality

Pros:

I like that you can have a phone number besides your personal phone number but never miss a call. I also like that you can have departments and track users stats. Helps with accountability

Cons:

I wish that when you were assigned as an assistant to someone you could see their texts. That really has been troublesome for us. Also if someone texts the main line and then you try to text them back from your personal line they still get the main line to text back. causes missed communications.

Read More

JR

Jennifer R.

Verified reviewer

E-Learning

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed May 2026

An effective Communication Platform for Educators

5

My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day.

Cons:

One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays.

Read More

OD

Olga D.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed January 2026

Experienced professional daily user

4

Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though.

Ratings Breakdown

4

Ease of use

3

Value for money

4

Customer support

4

Functionality

Pros:

It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation.

Cons:

Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons.

Reasons for switching to Dialpad

Company I work for decided to switch to streamline services.

Read More

AL

Ariel L.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Meh!😑 limited integration capabilities, difficult to get support

3

My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM

Ratings Breakdown

3

Ease of use

3

Value for money

2

Customer support

3

Functionality

Pros:

I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales.

Cons:

What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly

Reasons for switching to Dialpad

Needed integration with CRM and Kixie did not support that.

Read More

SR

Sheila R.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Unreliable phone service. Horrible for business owners!

1

For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied.

Ratings Breakdown

1

Ease of use

1

Value for money

1

Customer support

1

Functionality

Pros:

I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust.

Cons:

Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.

Reasons for switching to Dialpad

Cost but BOY, we sure regret that decision!! I'd gladly pay more now to have a fully functioning phone system for our business!

Read More

PD

Paul D.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Do your homework before signing off with them. Over promise. Under Deliver.

1

You can call it buyers remorse. You can call it not researching the product fully. We were promised things--solutions; and every single thing promised has turned out to be impossible on the platform. If I hear 'Feature Enhancement Request' one more time...

Ratings Breakdown

2

Ease of use

1

Value for money

1

Customer support

2

Functionality

Pros:

The concept and the theory for how they could work for us was great. Great potential.

Cons:

Follow through has been a nightmare. We use them for UCaaS and learned pretty quickly that the design was severely flawed. No SIP connection from other systems. No third party transfer recording. Must be an admin to utilize call analytics and recordings. Doesn't fit our company structure. Physical phones will inexplicably stop working. Not all in one site. One here or there. Just stops working. They had a flaw with calls ringing in that came from the same ANI. Multiple calls with same ANI would result in first call going proper IVR workflow. Any additional ended up going fallback route. They put a fix in. Now I get call delays and audio problems. Tech support is abysmal. Too often they just want to close tickets and do not try to provide solutions. Just try getting an engineer into a meeting. I don't know if they exist.

Reasons for choosing Dialpad

potential. They had potential. And good reviews. Boy were we snowed

Reasons for switching to Dialpad

Consolidation of multiple sites and systems into one platform

Vendor Response

We’re genuinely sorry to hear about your experience and that it didn’t meet your expectations. This is not the level of service/product quality we aim to provide, and we appreciate you bringing it to our attention. We would love the opportunity to make things right. Please feel free to reach out to me directly at sydney@dialpad.com, so we can better understand the issue and work toward a resolution. Your satisfaction is important to us, and we hope to earn back your trust in the future. Best regards, Sydney Perez

Replied December 2024

Read More

DR

Derek R.

Verified reviewer

Venture Capital & Private Equity

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Use CloudTalk instead it works much better and customer service is much faster.

1

Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Terrible. Customer service is very slow and do not remedy problems, they just send you in circles.

Ratings Breakdown

1

Ease of use

1

Value for money

1

Customer support

1

Functionality

Pros:

I was not able to use it. I don't have anything positive to say about it. They never gave access but still charged me.

Cons:

Account closed immediately after sign up. Could not use it. Was still charged. Refund has not been given.

Reasons for choosing Dialpad

I didn't I moved to Cloudtalk it's much better.

Reasons for switching to Dialpad

Skype closed

Read More

EL

Elisabeth L.

Verified reviewer

Design

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Simply go else where

1

Sales does a great job. The rest falls very short. We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. You often have to do it multiple times, each time coming up with different search results. Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box. All 60 lines. I have yet to get in touch with someone at dialpad who can tell me what happened. After emailing 12 times. We switched from 8x8, having a hard time getting our dedicated rep on the phone. This company is absolutely impossible. There was someone assigned to us recently, when I asked her to help she said she couldn't that wasn't her job. And I'm realizing she is only assigned to us to get our renewal. Not a super smart strategy.

Ratings Breakdown

1

Ease of use

1

Value for money

1

Customer support

1

Functionality

Pros:

The sellers knew their stuff. They knew all the right things to say.

Cons:

When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely different than what we ended up signing up with, and what we are using 6 months down the road (price ended up doubling).

Reasons for choosing Dialpad

Supposedly had the best reporting tools.

Reasons for switching to Dialpad

Pricing and customer service. I would go back to 8x8.

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Showing 1 - 10 of 564 Reviews

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## Dialpad FAQs

-   What is Dialpad used for?
    
    Dialpad is used as a business phone system for video meetings, calls, contact center support, and as a sales dialer. For support and sales teams, Dialpad aggregates all customer and prospect communications for coaching, real-time feedback, employee onboarding standardization, and customer support. Dialpad also offers key integrations with other platforms and developer APIs for further customization and data sharing.
    
-   How much does Dialpad cost?
    
    Dialpad pricing begins at $27 per user, per month for Dialpad Connect, which focuses on calls, messages, and meetings. Dialpad’s most robust product suite for sales teams with real-time AI coaching begins at $49 per user, per month. For contact center support, the Essentials plan begins at $95 per user, per month. All plans receive a discount for annual pricing, and there is a 14-day free trial.
    
-   What is the disadvantage of Dialpad?
    
    Users give Dialpad a 4-star rating for customer support, mentioning unhelpful support, long wait times, and a lack of troubleshooting for product problems. Some highlight platform performance issues and slow loading times, especially when juggling multiple calls and doing multiple tasks. Other critiques include users wanting more advanced features on the more affordable plans.
    
-   Is Dialpad like Zoom?
    
    Yes, Dialpad is similar to Zoom’s business phone system in terms of recording calls, hosting meetings, and transcribing calls. However, Dialpad offers additional functionality for sales teams with playbooks, live call coaching, summaries, and dialing capabilities. It also offers more specific features for support teams with AI agents, analytics, and customer satisfaction scores.
    

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