Dialpad is a cloud-based business VoIP solution for small businesses across various industry verticals. Key features include call routing, call controls, admin capabilities, voicemail, meetings and collaborations.

Dialpad's custom call routing allows users to determine the course of action for incoming calls. Users can also set up rules that send calls to operators, a virtual assistant or to voicemail. Call control features such as status, caller ID, call recording, call waiting and three-way calling help users to handle their calls.

Dialpad's admin capabilities include toll-free numbers and number portability that allows users to port their existing business numbers to the solution. Web conferencing, messaging and video calling are some of the collaboration features that help team members to communicate and share resources with each other.

Additionally, Dialpad supports integration with various third-party systems such as Microsoft Office 365, Zendesk, G Suite, Salesforce and LinkedIn. Services are offered on a monthly subscription basis that includes support via phone, email and product videos.

Dialpad messaging
Dialpad messaging
Dialpad messaging
Dialpad app settings
Dialpad app settings
Dialpad voice ai sentiment
Dialpad voice ai sentiment
Dialpad voice ai sentiment
Dialpad voice ai sentiment

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



133 Reviews of Dialpad

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The best VOIP provider out there

Pros

Everything from the desktop software, the mobile app and the integration with a desk phone works absolutely seamlessly. The ability to quickly create contacts prior to calling makes it easy to see who's calling you back at any time. I used texting on a daily basis as a way of reaching prospects as well. FANTASTIC!

Cons

None come to mind - fair pricing and did everything I needed it to and more.

hitesh from allscripts

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy of doing Business commincation using Dialpad

For small business it's easy and quick setup and not expensive.

Pros

- Easy to use GUI and can quickly learn how to do video/voice calls and meetings.
- Suits well for small organization for their daily operations.
- Can be accessible from PC, phone or desk phone.
- No extra hardware require in order to setup this.

Cons

- Require better quality network bandwidth in order work smoothly.
- Sometime getting poor voice quality in calling.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Dialpad review

Everything usually goes well with Dialpad there have only been one or two times things went wrong but the problem was fixed pretty quick.

Pros

Love that it records the calls and gives the text AI from the calls as well.

Cons

Wish I could sort my call analytics a little better by month insted of jsut last 30 days.

Bryan from Uncord Technologies

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

October 2018

A business phone line even though my business is virtual

Pros

The iOS and Android apps are both great; no issues with the desktop app either.
The call transcripts are pretty accurate and the analytics are useful. We use Google Suite so the integration is great there too.

Cons

Haven't really ran into any hangups with the app.

Kristos from The Healing Path Day Spa

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Track and monitor your phone system

So far, it has helped us get control of our over the phone booking system!

Pros

I love that it is a basic monthly plan that includes everything you need as a small buisness to get started!

Cons

I wish there was more features like call notes.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

September 2018

Good for substitute to individual office phones

Pros

It is an easy substitute for individual office phones and is accessible on computers or cell phones .

Cons

It has glitches and hangs up on people and doesn't always ring through properly

Taylor from Monsido

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Dialpad Review

Pros

Dialpad provides me with an easy access to one-click dial to reach out to my customers.

Cons

Linking with salesforce can glitch and you would have to manually add the numbers.

Michael from England Freight

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Dialpad. You can be beautiful

Want to love it since it’s my current choice

Pros

Click and call from chrome sites is cool. Like the history and caller id

Cons

How do I say this. When it works it works well. When it doesn’t and your on a call it suck.

Don from Alavon365

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The VOIP app that I recommend for any digital or remote business.

I am able to manage my business phone line from my cell phone and laptop without having to purchase any new divices or phone lines.

Pros

Integrates with my GSuite account so login is easy. The app works perfectly with making and receiving texts and calls. The app also transcribes and records calls and voicemails which helps out a lot. Has all the features that you would look for in this kind of app like different departments, voicemail setup, hold music and a desktop app for making calls from you computer. Call quality is top notch as well.

Cons

Hard to think of a con for this one other than maybe the price being just a few dollars higher than it could be. But no real complaint there as the value far exceeds it for most growing businesses.

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Leaves a lot to be desired

Pros

Pretty simple setup. Easy to maintain and diagnose when there are issues.

Cons

Feature set leaves a lot to be desired, especially with SFDC integration. There's very little you can customize in the tool, making it hard to justify the cost.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

August 2018

Great upgrade for team collaboration

Pros

Group messages are great here and I love mobile app. Our last chat/phone system didn't have these options. I'm really looking forward to using the search functionality. This will be essential for me when i'm looking up past conversations.

Cons

No emojis? Sure, I can live without but this is all used internally so it wouldn't hurt if this has that option. I would have liked to see some "channel" options so that teams can collaborate together aside from the group messaging option. (Almost like another product that rhymes with Pack)

Martin from ObiWizard Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great Service for the new entrepreneur and distributed teams.

Pros

I really like the ease of use and the numerous features. The biggest plus is the ability to expand and provision new services as your business grows. Very handy.

Cons

Android application. Recently it has been very buggy. Picking up a call on an Android phone often times drops the calls. Subsequent updates to the app have gotten better, so I believe this problem will go away soon.

Mike from Wednesday Journal Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Dialpad is the best phone system I've ever used

My overall experience with Dialpad has been great. Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Pros

Dialpad is fantastic. Their software works on every device I can think of and they have plans starting a free to try their service on a single number through running an entire call center and everything in between. As your organization scales Dialpad scales within the same application and just works great.

Cons

Honestly, there is almost nothing I don't like about the service. I find it annoying that to get the best pricing you need to pay annually. I would prefer to sign a longer term agreement and pay monthly but I guess the higher pricing is the trade off for that flexibility.

Geoff from Falcon Enclosure Consulting

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great Integration across devices

Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. There was an initial lag when I first started using the system, but it has gotten much better.

Pros

It is easy to operate across multiple devices. With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well.

Cons

Some issues in coordination between apps on the phone such as dialing into conference calls from calendar invites. Sometimes it won't accept the calls through dialpad, or it won't transfer the dial-in code to be used in dialpad.
The other issue is with the main line that gets forwarded to operators. It does not show the caller id for the caller, just the number for the main line.
Finally, it can be a little confusing on the phone because it connects through the carrier and shows a completely different outgoing number on the screen for New York of Florida most of the the time.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

appreciate the Dialpad usefulness and tools

great team and growing tools

Pros

Ease of use and ability to use on multiple devices

Cons

When attempting to answer on my Samsung Galaxy S7, it doesn't answer dependably.

Jacob from Design

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Amazing product from an amazing company!

Pros

Easy to use platform and app. Great integrations. Loaded with features. Perfect price point.

Cons

The auto-attendant system seems to lack some key features and is the only weak point I found.

Christina from Ostergar Law Group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Need Sorting options

Overall, it is useful when I need it. I would use it more if I could more easily locate my contacts and previous call by being able to sort alphabetically etc.

Pros

I like that the software is very functional.

Cons

It does not sort contact/call lists alphabetically

Harry from Oak & Willow Bodywork (d/b/a)

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

good value but buggy.

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Pros

Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years.
Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons

Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Promising service BUT...

Mobile communications for a small business. Call recording. Conference calls.

Pros

In fairness to the "But/Cons" that I will mention, this is the second business that I've used Dialpad for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better.

Cons

There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. Dialpad said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account!

I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!!

David from Atlas Merchant Capital

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

My favorite choice for office telephones

Needed a phone system that easily worked well remotely without any phone system in the office - needed it to be entirely cloud based. This fit the bill. I have followed the team at Dialpad since they were at Grand Central and have been very impressed with the way the think about telephony.

Pros

- Very good pricing
- All the features one can reasonably look for
- Great ability to work from anywhere
- Interesting set of new features being added
- Nice ability to also use a real deskphone (Obihai) if a user cares about that
- Very responsive to feedback (they added a button on the main phone screen based on my recommendation)

Cons

- Still confusing for non-technical people to swap between headsets, mics, etc.


Displaying 1 - 20 of 133 reviews