Dialpad

RATING:

4.31

(490)

About Dialpad

For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on delivering a great customer experience. Key features include real-time call transcription, live customer sentiment, and live agent coaching. The solution offers integrations with Zendesk, Salesforce, Slack and many more. Priced per user per month, Dialpad Contact Center offers free calls to the US and Canada, no per-minute fees, unlimited inbound minutes and unlimited texting.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Dialpad Pricing

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Starting price: 

$15.00 

Free trial: 

Available

Free version: 

Not Available

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Dialpad Reviews

Overall Rating

4.31

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Dialpad

1 - 5 of 483 Reviews

Erin

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2021

Easy Transition. Great Ongoing

User Profile

Steven

Verified reviewer

Insurance, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2018

End-all for hosted phone / fax

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

PROS

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades. The app is upgraded at least weekly with tweaks or new features.

CONS

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

Effective and helpful VOIP system with some quirks

I am pleased but want more reliability.

PROS

This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

CONS

It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

Reason for choosing Dialpad

I wanted more reliable features when switching from laptop to cell phone.

Reasons for switching to Dialpad

I wasn't getting support and features I desired plus too many down times in 2016.

Ziya

Electrical/Electronic Manufacturing, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2023

Bags of Issues With Suprising Pricing

Overall, its exactly NOT recommended by me after many issue i had encountered with it.

PROS

Dialpad offers advanced features such as call transcription and analytics. It has an user friendly interface. Mobile app is also great to make it work remotely tho.

CONS

One of the most significant drawbacks is its pricing structure. Its hard to understand the final price until made pay. Should have better reporting features. Also connectivity issues is so annoying. Customer service is absoluetly need improvement.

Reasons for switching to Dialpad

We switch to Dialpad for its advanced features. But its not get long time to regret.

Anonymous

2-10 employees

Used monthly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Rude customer service

bad customer service

PROS

nothing

CONS

I forgot to cancel the subscription after we stopped using the services and they kept on charging for 9 months. When we finally realized 9 months down the road that we are being charged for services we do not use anymore, dialpad did not have the courtesy to partially refund us even a single month.