Dialpad
About Dialpad
Awards and Recognition
Dialpad Pricing
Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.
Starting price:
$15.00
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Dialpad
1 - 5 of 483 Reviews
Erin
2 - 10 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed May 2021
Easy Transition. Great Ongoing
Steven
Verified reviewer
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
End-all for hosted phone / fax
Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.
PROSDialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades. The app is upgraded at least weekly with tweaks or new features.
CONSThe interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Effective and helpful VOIP system with some quirks
I am pleased but want more reliability.
PROSThis VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.
CONSIt was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.
Reason for choosing Dialpad
I wanted more reliable features when switching from laptop to cell phone.
Reasons for switching to Dialpad
I wasn't getting support and features I desired plus too many down times in 2016.
Ziya
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2023
Bags of Issues With Suprising Pricing
Overall, its exactly NOT recommended by me after many issue i had encountered with it.
PROSDialpad offers advanced features such as call transcription and analytics. It has an user friendly interface. Mobile app is also great to make it work remotely tho.
CONSOne of the most significant drawbacks is its pricing structure. Its hard to understand the final price until made pay. Should have better reporting features. Also connectivity issues is so annoying. Customer service is absoluetly need improvement.
Reasons for switching to Dialpad
We switch to Dialpad for its advanced features. But its not get long time to regret.
Anonymous
2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Rude customer service
bad customer service
PROSnothing
CONSI forgot to cancel the subscription after we stopped using the services and they kept on charging for 9 months. When we finally realized 9 months down the road that we are being charged for services we do not use anymore, dialpad did not have the courtesy to partially refund us even a single month.
