Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial, simultaneous ring, phone directories, voicemail to email transcriptions, call recording and more. They also offer integrations with various cloud-based systems, tools, and technologies to incorporate insights from call data into day-to-day business workflows. Individual users can manage their own phone system through the Versature client portal, SONAR, and create a unique solution that best fits the needs of their business.

Versature’s solution has a strong emphasis on call analytics software. Versature Insights is a full suite of tools that serves as the hub for business call analytics. With access to Insights, organizations can manage complex data, pinpoint efficiencies and discover business trends.

Call data insights
Call data insights

Call data insights

SONAR client portal

SONAR client portal

Conference pod

Conference pod

SaaS integrations

SaaS integrations

Mobile solutions

Mobile solutions

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



5 Reviews of Versature

Overall rating

5.0 / 5 stars

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Marva from Root Data Center

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very easy to use and efficient support

Pros

It is easy to setup and reserve slots for calls. You have numbers customised to your area.

Cons

Currently don;t have any cons. Would like to see however customised number for the asian market

Review Source: Capterra

Susan from Lashley + Associates Corporation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Impressed

I really like this service. I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call centre.

Pros

Pros of this service: It is easy to use which is great but the best thing by far is their technical support team. My firm was having issues with our internet which was causing poor call quality and the team helped immensely. They followed up and kept on top of our case constantly making sure we were getting the best service. I worked with rep specifically to rectify the issue and he was fantastic.

Cons

If your internet provider (like Rogers or Bell) does stuff to their lines which effects your internet speed/quality it can have an effect on the phones but this is uncommon

Review Source: Capterra

Lisa from Corporate Renaissance Group

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Office Manager

It was and is fantastic. They support team is awesome. I now rarely have to reach out to them.

Pros

Ease of use. As the administrator of the phone system, I had full control. Easy to log in.

Cons

As we were an early client to Versature, our active directory was not updated unless their support team did it. They have not rectified this problem.

Review Source: Capterra

Ryan from Campbell, Lee & Ross Investment Management

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Versature saved us from a legacy phone system disaster!

We had a large phone system that cost us hundreds of dollars each time a technician came out. It was costing us thousands of dollars a year to maintain. The change to Versature saved us a ton of money and put control back into our hands.

Pros

Ease of use, fantastic remote access, very simple to train others, very reasonable cost.

Cons

I've yet to experience any real negatives, will be certain to update if I do.

Review Source: Capterra

Ryan from N49.com

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Onboarding process was great

Pros

Can't speak to the phone service itself as we just switched this week. However the onboarding process has been super simple. I was especially charmed by all the little details included when the phones arrived and the super simple personalized instructions that came for each individual employee.

Cons

Oddly, the sales process was too low pressure. The sales guy never followed up to see if I was ready to pull the trigger which meant I delayed getting things sorted for months that if he has been harassing me about I would have signed up sooner.

Review Source: Capterra

Displaying 1 - 5 of 5 reviews