OnSIP

RATING:

4.6

(52)

About OnSIP

OnSIP Hosted OnSIP Hosted VoIP by Junction Networks is a cloud-based phone solution that offers businesses across various industry verticals PBX feature such as auto attendants and voicemail-to-email. Unified communications (UC) applications are also available such as a browser-based UC client (My.OnSIP) that allows employees to make and receive calls, instant message (IM) co-workers, update presence information and manage voicemails. Third-party softphones on mobile devices can also be used as PBX extensions. OnSIP Hosted PBX supports integrations with Zendesk, Salesforce.com, Microsoft Outlook and Highrise and features application programming interfaces (APIs) for custom integrations. OnSIP Hosted PBX provides services according to different plans. With...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

OnSIP Pricing

OnSIP is offered across three pricing plans, outlined below. • Unlimited: 18.95 per month per person. • Basic: $49.95 per month per account + 2.9 cent per minute • Sayso Website Chat: Free It also offers three add-ons, outlined below: • Inbound Bridge: $1.95 + 0.5 ¢ per minute • On net conference suite: $19.95 • Queues+ reporting dashboard: $14.95 per seat

Starting price: 

$18.95 per month

Free trial: 

Available

Free version: 

Available

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OnSIP Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for OnSIP

1 - 5 of 52 Reviews

User Profile

Abigail

Verified reviewer

Design, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

I am in love with OnSIP, It has simplified my life!

My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!

PROS

I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

CONS

It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Russell

Primary/Secondary Education, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

It’s VoIP Without Hype

Flawless service and support. I know when I pick up my phone it will work.

PROS

Excellent customer service. When I first signed up for them, it was my first foray into the world of VoIP. The customer service team is extremely knowledgeable and patient.

CONS

I do wish they would invoice on a monthly basis versus pay per use/min. It’s not a dealbreaker by any means but it does require a linked credit card to automatically keep your service.

Reason for choosing OnSIP

Price per feature and flexibility in deployment were the key deciding factors.

Reasons for switching to OnSIP

CenturyLink/Lumen is a chronically mismanaged company with downtime measured in days. A school district needs the ability to be reachable at all times.

Angela

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2023

Check out on- sip

My overall experience is good with on-sip

PROS

Easy to transfer calls, music is playing when a customer is on hold

CONS

It keeps rigging after I transfer a call

Reason for choosing OnSIP

It was purchased before I was the office manager

Jenny

Religious Institutions, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

OnSIP Review

From design to implementation to everyday use, OnSIP has met and exceeded our requirements for a phone system. Customer service is spot on and always quick to help in those few instances where assistance was needed.

PROS

Cost-effective solution for a smaller business/school setting.

CONS

We have had no complaints about the system.

Reasons for switching to OnSIP

Our previous system is so old it doesn't appear as an option. It was over 20 years old and hardware and software products were obsolete.

chris

Recreational Facilities and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Works perfectly all the time

Excellent! Could not ask for a better company.

PROS

We needed a VOIP system for reliability and OnSIP offered great products and services without contracts or added fees etc. Having an onboarding engineer help with setup was amazing.

CONS

Setup and changing menus, messages are a bit techy. Our frontend staff cannot do it themselves.

Reason for choosing OnSIP

We looked at other VOIP providers but were put off by the strong-armed sales approach, the basically hidden fees, the contracts, the attempts at upselling...

Reasons for switching to OnSIP

CenturyLink was way more expensive and did not provide good or reliable service.