--- title: "OnSIP Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OnSIP. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OnSIP is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [OnSIP](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/) / OnSIP Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/alternatives/) # OnSIP User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 78 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 60 reviews (77%) - 4 stars: 15 reviews (19%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Manageable Learning Curve While some advanced call-flow features take a little time to understand, the documentation is excellent. Once you learn the layout, everything becomes second nature. - We've had relatively few issues with phone service, and when something has occurred or a question has come up, the customer reps have offered polite and helpful service. - Presence indicators, transfers, and messaging feel cohesive and reliable across devices. ### Most mentioned cons - There is nothing I dislike about On-Sip other than I wish I knew about them sooner, especially when I think about all of the money wasted with other VOIP companies that cost twice as much and offer and offer half of what they do. - For some reason wifi calling has difficulty with landlines (bad connections), but this might not *necessarily* be onsip's fault. - Navigating between users and resources creates extra stepsWeb and mobile apps look clean but many features are often not working and sometimes notifications for calls don't come through at all. ## OnSIP customer reviews Showing reviews 1-25 of 78 (page 1). ### Reliable, Reasonable and Best Value. - Overall rating: 5/5 - Reviewer: Michael A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using service for my office phone system. Quality of service and uptime are major reasons I continue to utilize OnSIP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliable and affordable service. Great tech support on the rare occasion I need it. Service support hours accommodate users regardless of location. #### Cons Nothing that I can think of. Their support team guided us through phone setup and configuration of our network. #### Reasons for choosing OnSIP Good reviews. Online research and non high pressure sales approach OnSIP customer service person took in discussing our needs. --- ### Above and Beyond! - Overall rating: 5/5 - Reviewer: Genine C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all experience is great. On-Sip has been a blessing, it allows us to be mobile, not on ly int he office, but in the feild as well. Customer service is above and beyond! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On-Sip has a Great product, Great customer service, and a Great price. We have been uning On-Sip going on 5 years and we recommend them diligently. #### Cons There is nothing I dislike about On-Sip other than I wish I knew about them sooner, especially when I think about all of the money wasted with other VOIP companies that cost twice as much and offer and offer half of what they do. #### Reasons for choosing OnSIP Customer Service was much better. Eager people willing to help us. #### Reasons for switching to OnSIP They always made mistakes and were getting very expensive. They also constantly added services with out permission. --- ### On Sip Great value and accessibility. - Overall rating: 5/5 - Reviewer: Angela L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They help I receive when I have a questions #### Cons 911 calling needs set up and there is a fee monthly #### Reasons for choosing OnSIP It was purchased before I was the office manager --- ### Outstanding customer service - Overall rating: 4/5 - Reviewer: Dawn B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We don't use the system to the extent that I am sure we should. But it takes care of the current needs and can be expanded as we need more unique services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is top of the line. There has never been a time when I called and did not receive help or the solution to whatever my issue was. Everyone is professional, courteous and willing to go above and beyond. Truly outstanding in today's world. #### Cons Sometimes it is not easy to understand how to make changes to our system. I would say semi user friendly but customer service more than makes up for that. #### Reasons for choosing OnSIP We knew the individual who recommended the product and is available to help. #### Reasons for switching to OnSIP Need more options for when we were not in the office --- ### Customer Service takes the win - Overall rating: 4/5 - Reviewer: Leah T. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall? Very happy! If they didn't have quick, knowledgable, human customer support, I would probably find another tool. But their team does a fantastic job to listen, educate, and help managers understand the tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is FANTASTIC. Every call I get knowledgable, smart, problem-solving people that actually listens, hears the problem-solving I've done, and helps me not only to find solutions, but walks me through so I have more knowledge to solve it myself. #### Cons Still has residual "third-party app" feel - mobil is very buggy, signing in/out on multiple devices can be tedious. If I lock my computer screen, I often need to restart the app to get it working. For some reason wifi calling has difficulty with landlines (bad connections), but this might not *necessarily* be onsip's fault. #### Reasons for choosing OnSIP For price and offered services, OnSIP seemed to be the best match with our current size (2-5 people using it), input, and work stations --- ### Awesome VOIP service - Overall rating: 5/5 - Reviewer: Brian V. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service is great and always working, I cant recall 1 time where the phones were down in then 12+ years of using OnSip. The customer support is supper friendly too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use and the fact that I can use my office phone on my computer and on my smartphone. #### Cons I really don't have any cons that i can think of at the moment. Seriously, it just works! Very happy with OnSip. #### Reasons for choosing OnSIP Pricing and stability of network is why i switched #### Reasons for switching to OnSIP Pricing and stability of network is why i switched --- ### A Reliable, Easy-to-Use VoIP Solution with Exceptional Support - Overall rating: 5/5 - Reviewer: Keith M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OnSIP delivers a secure, stable, user-friendly phone system backed by truly exceptional support. Even the “cons” are mild and far outweighed by the reliability and ease of use. Absolutely deserving of a full 5 stars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very Easy to Use The interface is clean and intuitive. Daily tasks like making calls, forwarding, checking voicemail, and managing extensions are simple—even for non-technical users. Manageable Learning Curve While some advanced call-flow features take a little time to understand, the documentation is excellent. Once you learn the layout, everything becomes second nature. Strong Security Encrypted communications and solid authentication give real peace of mind. It’s clear OnSIP actively prioritizes security across the platform. Outstanding Phone Support Their support team is fast, friendly, and knowledgeable. You get real humans who know the system and actually fix things—no endless waiting or scripted answers. Flexible Call Management Auto attendants, call groups, routing options, and voicemail features work smoothly and reliably. Customizing complex call flows is straightforward. Stable With Few Bugs Problems are rare, and when they do appear, OnSIP is quick to resolve them and communicates clearly about fixes. Multiple Communication Channels Web, desktop, and mobile options all work seamlessly. Presence indicators, transfers, and messaging feel cohesive and reliable across devices. #### Cons Advanced Features Require Some Learning Not a deal-breaker at all, but users who want to build detailed call flows may need a little time to get comfortable with all the options. Occasional Minor Glitches Nothing major—just the kind of small quirks that come with any cloud platform, and they’re usually fixed fast. --- ### Stellar Customer Service - Overall rating: 5/5 - Reviewer: Joy L. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have never had an issue with phone service. The customer service is outstanding. They never make me feel rushed and have helped me from setting up a phone to getting to the root of an issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service at this company is stellar. You can always get a tech to help and they always follow up quickly. Recently I placed a call through my computer and there was a glitch and Paul called me back right away! #### Cons There is nothing to report here. I have had no issues unresolved. --- ### Works everyday all day long - Overall rating: 5/5 - Reviewer: Tim D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using the OnSIP product for over 10 years and have yet to outgrow its features. Very pleased with its consistent performance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It works consistently, this is critical of any communications tool. You can setup and forget and when you have need of another feature it is fairly simple to implement. If you have any trouble the tech support personnel are outstanding and patient. #### Cons I do have trouble at times installing the updates. They are not too frequent but I usually have to try multiple times to get an update installed. --- ### Great Customer Service/Solutions - Overall rating: 5/5 - Reviewer: Maribel E. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had so many questions, from reports to finding different issues of our own, and it was such an amazing support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Communication and learning curve. The menu is there, but the support to learn the menus and issues in the situation was excellent #### Cons Nothing, I believe they are in the right course in training for the issues you may have. Professional, personal, courteous, and aware of the situation. Great training. --- ### Excellent Customer Service and Tech Support 10/10!! - Overall rating: 5/5 - Reviewer: Coleman D. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The person who helped me was excellent. He was knowledgeable friendly and most of important he was patient with me while we troubleshooted our issues. We worked through the issued and got them resolved. My experience with OnSip was excellent 10/10. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Friendly, knowledgeable and patient staff to help with our issues! The person who helped me did not make me feel dumb for not knowing how to remedy the issues. 10/10 Customer Service and Tech Support. #### Cons There was nothing I did'nt like about using OnSip and their customer service and tech support. It was excellent! --- ### my response - Overall rating: 5/5 - Reviewer: Terri O. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how where ever I travel I can make and receive calls as long as I have wifi with out clients seeing my personal phone number #### Cons Only con would be when I don't have wifi I can't make or receive calls. Other than that I am very happy with OnSip. --- ### Voip Service You Can Count On - Overall rating: 5/5 - Reviewer: Georgia H. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OnSIP is great. I've never had a problem they couldn't fix. Customer service is fantastic. Tech support is amazing. Ease of use and a vast knowledge base. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OnSIP has the best customer service hands down. No matter what your issue is, from initial set up to random questions years later, they are always super helpful and find the answer for you. The voip service is great. Adding new users, features, equipment, etc is super easy! The best part is that they can do so much. From simple phone and voicemail to complicated PBX auto attendant phone trees. #### Cons Very few cons. The mobil app isn't the best. Sometimes it doesn't work and there's not a ton of features with the app. The only other con I can think of is it would be nice if there was a text option with the service. #### Reasons for choosing OnSIP Best option #### Reasons for switching to OnSIP So we could have one connected phone system in all our locations. --- ### My Experience for 5 years with ONSIP - Overall rating: 5/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have never had any problems. Unfortunately we sold our practice and we really miss ONSIP. we miss all the great features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, i liked that i could answer calls directly to my cell phone from my office. Onsip has a lot of features, that were important to me. #### Cons None that i can think of. I do not recall ever having a problem with Onsip. #### Reasons for choosing OnSIP Another doctor that we are friends with had it and we saw it and how it work and so we said this would be great for us. --- ### OnSIP - Overall rating: 5/5 - Reviewer: Ronald B. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use onSIP for multiple businesses, not just multiple locations. and I can't see any reason to move or change. The monthly costs are reasonable and the support is wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is terrific. The ease of administrating the system via the web is straightforward and comprehensive. #### Cons When we've used the mobile app, it is a little clunky; frankly, you can get the same functionality, IMHO with a rollover to your mobile phone. #### Reasons for choosing OnSIP Cost and service was a big factor --- ### Good Provider - Overall rating: 4/5 - Reviewer: Stephan A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is their best attribute. The team is professional with a positive, can do attitude. One of the best teams I have dealt with. Extremely responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The value and functionality were perfect for our business. #### Cons Need more detailed onboarding to take advantage of other benefits or be offered additional services like video conferencing. --- ### OnSIP is a Very Good Simple VOIP System - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OnSIP has been easy to work with. Their customer service has been very good. They solve a simple need for us for a minimal cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use and configure, inexpensive and very reliable. #### Cons The interface is a little clunky. Each feature is a separate set up. They are simple, but it would be nice to have them all in one process. OnSIP does not offer a storage service for call recordings. --- ### onsip for business - Overall rating: 5/5 - Reviewer: Philip C. - Verified reviewer: Yes - Industry: Libraries - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I havent had any real difficulties with onsip except for defination of terms. i.e VM vs Outgoing message. which to me is the same . so had a difficult time trying to explalin we didnt want a message thatcallers could leave a message on #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CS support would be biggest reason for choosing onsip. CS staff is alwasy polite and patient in describing or instructing system operation #### Cons accessibility and knowledge-base of the system. I was not on the installation project of this system and dont know if I would have chosen this system as a library phone system #### Reasons for choosing OnSIP I was not on the decision making staff in choosing this #### Reasons for switching to OnSIP our landline was disconnectedn/a --- ### Great savings and support - Overall rating: 5/5 - Reviewer: Chris V. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been great. Even after implementation the support has always been extremely helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We transitioned from AT&T landlines to ONSIP years ago. We save an amazing amount of money and we’re fully supported during the implementation/conversion. We paid for all the phones/expenses in the first years savings alone. #### Cons We are happy with the current offerings and have no complaints. --- ### Onsip fits us perfectly! - Overall rating: 5/5 - Reviewer: Curt N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tech support is responsive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have a lot of seats but not a ton of minutes usage. Traditional per-seat pricing would be cost prohibitive, but onsip's model is great and gives all of our employees options for communication. #### Cons I wish the soft phone had different admin dashboard reporting when the person was "online" vs "offline".The phone app for our receptionist position only had a global DND option. Wish it had a DND the mobile app but still function through the traditional physical phone. --- ### OnSip VoIP was the best experience I could have asked for. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing its age. With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly. They were not very hostile or pushy, communicated at my pace, and even spoke honestly about their shortcomings and areas where other competitors might offer stronger solutions for us or how we could work with them to resolve those issues within our infrastructure. Honesty and integrity from a vendor goes a long way in my book. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server. #### Cons Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue. --- ### replaced an actual phone system. - Overall rating: 5/5 - Reviewer: cory e. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very postitive. when it came time to move offices we didnt have to do anything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros easy to deploy. easy change when we moved offices. easy to have multiple locations if you work from multiple locations. supports many hardware phones that are far cheaper that the prior phone systems and has more features. #### Cons with a hosted pbx if you lose internet, you are down. vs separate phone system with actual lines would stay up. but with it rarely goes down. #### Reasons for choosing OnSIP price, convenience and portability #### Reasons for switching to OnSIP wanted the flexibility and didnt want to have to maintain the hardware or phone lines. --- ### Changing to ONSIP - Overall rating: 5/5 - Reviewer: Johanne H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Onsip has helped us with various employees working from home or remotely. Calls are seamless from various locations. The transition felt smooth and less stressful than anticipated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer service helped us make the transition to a new provider. #### Cons There really are no negatives. It took some time for staff to understand all options available to us, but someone was always there to quickly answer questions. #### Reasons for switching to OnSIP Lack of customer service with previous vendor, hard to make changes and hard to contact for help --- ### Review - Overall rating: 4/5 - Reviewer: Becky H. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I can keep my business phone number separate from my personal number. #### Cons I cannot text from OnSIP. I would like to be able to text from my business line via OnSIP --- ### OnSIP met our goals for a new Phone System - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of use and the knowledgeable support team made the setup, implementation and use extremely easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Price, Auto-Attendent Menus, Ready Lamp Field, Business Hour Rules and Mobile App #### Cons Can’t think of any features I don’t like. #### Reasons for choosing OnSIP Price and flexibility and ease of setup and use #### Reasons for switching to OnSIP Old PBX was slowly dying. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/reviews/?page=2) --- OnSIP Reviews, Pros and Cons - 2026 Software Advice