All Webex Reviews

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Melissa

201 - 500 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2022

WebEx Training for Govt. use

User Profile

Vadiraja

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2020

One of the best, could be better

So far, the experience with the application is really good compared to other ones which I have used. So thanking the team for this and hope they still update it better than what it is today so it can reach the level which we expect from it in upcoming years.

PROS

> The primary option which I liked really in this software is connectivity from other sources like mobile phone or other for audio connections which helped me a lot whenever I was stuck in the less internet connection speed. > Webex is so far the best one I have ever seen where the speed and ease of use is on the stake here. The ease of use as I mentioned really applies to this since as soon as the connection has been done, the options to join the meeting and the security it applies to the meeting is the one I like the most. > Other than that, the speed as mentioned before, even in the low internet speeds, the lack of any lag makes this application the most I used ever.

CONS

There is really less things which I don't like about this software which is desktop application readiness. Whenever I always connect through the desktop application, sometimes it takes a lot of time to join the meeting which would result in some of the escalations which you can get in your professional life. I hope this would be made better in the upcoming versions.

Reason for choosing Webex

The versatility and the easiness which the application suggests is really important and made us pick this application in front of so competitive other ones.

Reasons for switching to Webex

We actually made the switch since we had some meeting with the outside of the organization which is better in case of webex compared to the one we previously had i.e., Skype. So we had to select the one which helps the team during the important external calls.

User Profile

David

Verified reviewer

Electrical/Electronic Manufacturing, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2019

Host Meetings Professionally!

Cisco WebEx keeps our meetings professional for both internal users and clients we work with! We've noticed that most people are familiar with the software and have used it before so it makes hosting meetings even easier.

PROS

WebEx is really easy to use and setup! From both the view point of the admin setting up a meeting or an end user who was invited to a meeting, it's all really simple! I especially enjoy how WebEx will automatically adjust for time zone changes since many meetings I'm joining or hosting are with people on the other side of the country. Screen sharing also works really well, usually I'd experience some bandwidth issues with other software but for some reason WebEx works wonderfully!

CONS

The only con I can think of is that sometimes if I'm joining a meeting that I have scheduled in my Google Calendar it won't work correctly. It should be able to load the meeting invite and join as intended but I usually find myself having to manually enter the meeting ID, attendee ID, and passcode.

Reason for choosing Webex

It was pricier than most but because WebEx is such a familiar name with lots of users and so simple to use we felt the price and ROI was justified.

Reasons for switching to Webex

We wanted a more professional look and feel once we migrated from Google Apps for Business to Office 365 but didn't want to utilize Skype for Business.

satyendra

Information Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Webex: Empowering Seamless Collaboration and Communication

My overall experience with Webex has been exceptionally positive. It has seamlessly integrated into both my professional and personal life, making online collaboration and communication a breeze. The platform's robust features, ease of use, and top-notch video and audio quality have consistently exceeded my expectations. I've been able to conduct productive meetings, host engaging webinars, and stay connected with friends and family with unparalleled clarity and convenience. The peace of mind that comes with Webex's security measures and the responsive customer support have further solidified my trust in the platform. Overall, Webex has become an indispensable tool that I rely on daily for effective and enjoyable online interactions.

PROS

What I liked most about Webex was its exceptional video and audio quality. Whether I was conducting important business meetings or catching up with friends and family, the crystal-clear video and high-quality audio made every interaction feel as if we were in the same room, even when we were miles apart. It truly enhanced the overall experience and effectiveness of my online meetings and collaborations.

CONS

What I liked least about Webex was that some of the advanced features, such as breakout rooms and certain integrations, were only available in the higher-priced plans. While the basic features were excellent, it would have been more convenient if some of these advanced options were accessible in the lower-tier plans to accommodate users with tighter budgets."

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2021

Complex but a few shortcomings

We're using Webex to do tech meetings with US partners, and to manage remote meetings of local institutions.

PROS

It stands among the most feature-packed conferencing apps, and comes with dedicated hardware, powerful and extensive means provided to connect users to a conference

CONS

Even with lots of free bandwidth (both in the organization and in the remote connections) the audio can do 1-2 seconds lags, or the audio can just be bad for a few partecipants even if they have good audio and bandwidth, I suppose it's a server side issue. Can be resource hungry when there are >20 partecipants with video. The image quality using the Cisco room kit is underwhelming for its cost.

Reasons for switching to Webex

Webex has proven to be more reliable

User Profile

Steve

Verified reviewer

Financial Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2018

How the mighty have fallen

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.

PROS

WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

CONS

With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

Rudolf

Law Practice, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2023

Webex - Great all-around communication tool

PROS

The quality of chat, video conferencing, and voice are great compared to other options.

CONS

There really isnt anything that I dislike about Webex.

Reasons for switching to Webex

Overall quality of a one tool solution to many features.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

One of the best messaging and comms app

It was a great experience using Webex app. It is very useful for employees to communicate effectively especially those on a remote set up.

PROS

I like the simplicity and how the functions can easily understand by new users. Very useful for messaging colleagues or meetings.

CONS

Sometimes, it takes time to update my availability status from out of office to Active.

User Profile

Josías

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2021

Can Webex Position Itself as one of the Best Software for Video Conferencing?

My overall experience with Webex has been really nice. The use that I have had in my company has been entertaining and productive due to its tools, which as I said are simple to use.

PROS

What I like the most about Webex is the ease with which you can work using its tools. The collaboration available to audio and video is very well optimized and helps a lot to make the meeting enjoyable for all participants. In addition, the privacy it offers is really good.

CONS

Although the tools that Webex offers are easy to use, they can be extremely basic. In this sense, a positive point cannot be attributed to the personalization and customization that Webex offers to its audience because it is not remarkable in this software

Reason for choosing Webex

I chose Webex over these applications because I found it to be easy to use software. Also, I wanted to try other platforms to see which one is the best and make a final decision in a few months.

Oscar

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Webex a Cool Coomunication tool that will save you money.

PROS

It is fast, friendly user, it can be customized in a lot of ways, it gives a lot of tools to use in daily basis, and provides a work frame for any big company.

CONS

I dont like that when I have to many excel spreed sheets opened it can freeze, but I believe could be my PC.

Babatunde

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Remote connection anywhere

PROS

Network traffic is flawless, smooth connection.. easy to use and integrate

CONS

Sometimes it hangs and freeze out . Probably might be the computer

Anonymous

10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Good product but maybe too complicated or expensive for personal/small use

PROS

Looks like Webex has all the required feature for a good collaboration tool, from simple instant messaging to full video conferencing

CONS

Some features are too advance and not really use. Messaging can be improved to make threads like Slack

Sushil

Computer Software, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Very powerful meeting tool

Liked the latest webex features

PROS

Web interface is much better than other competitors.

CONS

Needs improvement in terms of security when multiple domain user join the meeting

Aki

Chemicals, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

Cisco WebEx Meeting Huge Improvement

Eight months ago, I would not recommend WebEx Meeting. But now, November 2020, WebEx Meeting is definitely a different one, and is already at par, if not exceeded Zoom as the standard for virtual meetings.

PROS

The Pros: As Zoom has been the standard of virtual meeting since pandemic, WebEx meeting has quickly improved from their lackluster features 8 months ago, to almost Zoom. Our company has been using WebEx as standard virtual conference platform. It used to be very buggy and laggy and having audio and video performance issues. Now, it's one click audio and video integrated in internet. No need to dial separately using phone call. I like the GUI now as it is more intuitive than before. I like the mobile connectivity and the capability to do breakout rooms and mute everyone without unmuting themselves. AI features are also great. Now they've introduced background noise suppression, so I do not need a third party software like Krisp. We also like the introduction of cohosting to give some assistance to the host of the meeting. Overall, we are enjoying the use of WebEx Meeting unlike previously.

CONS

Although WebEx Meetings has improved a lot, there are still a few features not working properly. 1. Virtual Background in video eats a lot of computer memory and sometimes causing laptop to freeze. 2. The breakout rooms do not have advance assignments yet, so imagine you have 500 attendees and you have to break them up manually.

Reason for choosing Webex

I believe they offer other platforms for real-time chat, that is why WebEx Meeting has been considered.

Krishna

Government Administration, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2020

Good and Bed Sides

We are using Webex on day o day basis for meetings, Its helpful to get everyone on same page. It has so many good feature, ease of use but for Web developers or people in IT it's little difficult to work between shared screen feature. Overall I like the product.

PROS

The Web Application is good as it will give notification to join meetings directly.It has helpful features like Share Screen, Chatting, You can get a grid or detailed view if its Face to Face Meeting.

CONS

It is too hard to share screen and toggle if you are using multiple screens. You need to make sure evrytime you are sharing right screen.

Reason for choosing Webex

Cisco is known for its Network and Security. Security was concern for us so we made a switch

Reasons for switching to Webex

Zoom is kind of free and Security was the main concern so We made a switch.

Veljko

Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed February 2021

Handles large meetings quite well, but people still join with two devices to avoid issues

It is being used by our client, big banking corporation, that trust the privacy of the platform which is probably the main driver for its choice. I've had much better user-experience with other similar software, but this being a "forced" platform to use, it's not that bad nowadays. Hopefully, they'd keep on improving it in the future as well.

PROS

I've seen webex meetings with about 150 participants and it worked without any issues. For big events it can even support the 'hidden participants' which is also great for hosting public events. Recently it got several updates which got rid of some of the most annoying problems with the platform (the "person joined the meeting" sound, people forgetting to mute themselves upon entering, ability to have co-hosts, introduced "push-to-talk" feature, easy switching between audio/video devices). Ability to easily record sessions is a plus. The desktop client can sync with Outlook/Webex so you can enjoy the "one-click-to-join" experience. It also works with people from outside the organization (anonymous logins), which enables widespread usage with contractors or other external staff in general.

CONS

* In a meeting with ~100 people, around 30 of them will have joined with two devices - they would use one for seeing the screen and sharing video, and the other one for audio. It appears there's still issues with it which is quite annoying being it's 2021 and that's one of the basic features. * The features only started rolling out since the pandemic broke out - the webex was looking pretty bad for quite some time, and it seems it got the attention only when competition threatened to surpass it. It's still not ideal and the product roadmap seems to be secret, which makes it hard to estimate its future. * If you install the desktop client it is constantly using the microphone (even when there's no meeting, it's just sitting in the system-tray) - this not only raises concerns around privacy, but also my headphones don't like it and have constant background noise from it - I have to shut down the client to stop it.

papa arona

Logistics and Supply Chain, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2021

great online meeting tool

Webex has a simple user interface and provides access to meeting options as soon as you enter its dashboard. Simply select the "Schedule a Meeting" option, then choose any meeting template to set up a meeting. Meeting participation and collaboration is also made easy. You can send invitations with instructions to attendees on how to join the meeting in an invitation email, along with the meeting password. The platform allows you to join the meeting from your computer system, mobile device or video system. You can also join the meeting directly from the browser, without installing the application or creating an account with Webex. Setting up the webinar is easy, and you can do so directly from the dashboard by clicking on the "Host an event" option. Webex also allows you to record the webinar for later viewing and provides real-time technical support during the webinar. You can also choose how to connect to audio, mute or unmute your microphone, and turn your video on or off before joining a meeting. In addition, you can select audio options such as "computer audio," "call me" and "call audio" when using the Webex Meetings app. Webex Analytics is an option that gives you access to interactive graphs and data visualizations that describe details such as usage and adoption trends. There's even an option to install all reports in a CSV file.Other features include real-time translation in over 100 languages, screen sharing, displaying your screen status, notes, and more.

PROS

- Webex has a simple user interface and provides access to meeting options as soon as you enter its dashboard. - Webex has a blog full of useful articles, an FAQ section and offers experts help. - Webex has essential features including HD video, screen sharing, in-app voice, joining a meeting from any video system, chat and more. - Interactive participation with annotation tools and whiteboards. - Advanced meeting analytics to provide insight into what happened with your participants. - Host an unlimited number of meetings.

CONS

- Not suitable for large scale webinars. - You must subscribe to additional plans to host multiple meetings simultaneously.

Devendra Kumar

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

"Experience the Best of Webex: An Impressive and Convenient Way to Connect!"

Webex is a cloud-based collaboration platform that allows businesses to easily connect, communicate, and collaborate with their employees, customers, and partners. Webex provides businesses with the tools they need to quickly and effectively collaborate in real-time.With Webex, businesses can easily host virtual meetings and conferences, share files and documents, and keep track of project progress. Webex also allows businesses to conduct live video conferencing and webinars, as well as chat and screen share with colleagues.Webex helps businesses to save time, reduce costs, and improve productivity. It eliminates the need for physical meetings and allows teams to collaborate remotely. Webex also provides businesses with a secure and reliable platform for communication and collaboration.Overall, Webex is an excellent platform that makes it easy for businesses to keep in touch and collaborate with their teams. It allows businesses to quickly and easily share documents, host meetings, and conduct video conferences. It also provides businesses with a secure and reliable platform for communication and collaboration.

PROS

The most impactful features of Webex are the video conferencing capabilities, the collaboration tools, and the secure file sharing. The product is easy to use and intuitive. Integration with existing business processes is also easy as Webex integrates with many popular platforms, such as Microsoft Office and Google Suite. The product also has detailed documentation and tutorials to help users get started quickly.

CONS

One feature that I feel is missing is the ability to customize the user experience. As of now, it is difficult to tailor the interface and user experience to fit the needs of different teams or departments. Additionally, it would be helpful to have a more robust set of tools for collaboration, such as better document annotation and workflow management tools.Integration with existing business processes was a bit difficult, as some of our processes were not compatible with the features offered by Webex. We had to adjust our processes to better fit the capabilities of Webex, which was a time-consuming process.Overall, I think Webex is a great product, but there are some improvements that could be made to make it even better.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY