--- title: "Webex Suite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Webex Suite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Webex Suite is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/webex-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [Webex Suite](https://www.softwareadvice.com/voip/webex-profile/) / Webex Suite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/webex-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/webex-profile/alternatives/) # Webex Suite User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 7,416 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 4,026 reviews (54%) - 4 stars: 2,577 reviews (35%) - 3 stars: 680 reviews (9%) - 2 stars: 103 reviews (1%) - 1 star: 30 reviews (0%) ### Most mentioned pros - I liked that it offers a full set of collaboration tools in one place, including messaging, file sharing, and meeting scheduling, which makes teamwork more organized. - Participants are able to collaborate using the whiteboard, and can communicate through the chat feature as well as through the mic only or with the mic and video. - Your virtual assistant helps streamline meeting summaries, transcribing the most important information so you can focus more precisely on each meeting topic without having to type and getting lost in the subject. ### Most mentioned cons - the calendar integration was not up to snuff with competition- I would have to manually tie the schedule with my outlook. - Regarding phone calls, even if you have your computer on mute, WebEx calls will still ring out load. - Also, joining meetings from different links can be slow but Nothing major, but small things that get annoying if you are using it daily otherwise great ## Webex Suite customer reviews Showing reviews 1-25 of 7,416 (page 1). ### Texting continues to be an issue - Overall rating: 2/5 - Reviewer: Eli C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros clean basic interface with the capacity to personalize certain features. Its also easy to connect to your google contacts and calendar. #### Cons Their texting feature continues to be unreliable and frustrating-- I wish they would seamlessly integrate it with their phone feature and natively allow texting. --- ### Love Webex Chat - brings team together and it's FREE - Overall rating: 5/5 - Reviewer: Christina E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered 100% GREAT!! Love it so much and love it's free for my chat tool. I hope they always keep it free because it helps small business soooo much! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's cool and it's free! My team LOVES using it to communicate all day long and keep synced up between branches. We love the screenshare feature and the document attachements. #### Cons Nothing I can say here. It's enjoyed by all and very useful for comradery . I guess maybe not having push updates that can be forced for all users to read might be an improvement and document storage to share #### Reasons for choosing Webex Suite The other two apps were expensive and hard to use. I hate teams and slack compared to webex chat. --- ### Ai-powered collaboration that keeps getting better - Overall rating: 4/5 - Reviewer: Edwin V. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall webex suite provides a polished and dependable collaboration experience for both remote and hybrid work. We see the platform continues to improve with new features while maintaining the strong security and reliability that enterprises expect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Webex Suite has become a complete collaboration platform rather than just a video meeting application. The Ai features are especially for use valuable, like summarize our messages and Cisco AI Assistant for example. Which help save time after meeting. The audio and video quality are consistently reliable even with large meeting group. #### Cons The interface has improved over the years, but some advanced settings and administrative features can still feel overwhelming for new users. Certain AI and enterprise capabilities are only available in higher tier plans, so it is difficult for smaller organizations. #### Reasons for choosing Webex Suite Great fit for corporation to use this application --- ### Stable, dependable but a bit outdated - Overall rating: 3/5 - Reviewer: Suzanne D. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Stable communication platform, feels a little outdated and less functionality compared to Teams. That said always seems dependable! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It’s simple and functional in terms of a video conferencing service. Stable platform that allows meeting, screen sharing communications. #### Cons Don’t believe it shows the same functionality as other platforms such as Microsoft Teams. Few users choose this as their preferred communications platform --- ### Webex Suite - Overall rating: 5/5 - Reviewer: Bien C. - Verified reviewer: Yes - Industry: Food Production - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Webex Suite has been quite positive. It's a powerful and comprehensive collaboration tool that brings together various features to enhance productivity and communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros High-quality audio and video, along with AI-powered experiences, make meetings more productive and engaging. #### Cons The wide range of features can sometimes feel overwhelming for new users. #### Reasons for switching to Webex Suite Company decision due to hardware requirements and certified devices. --- ### The best software to launch online meetings - Overall rating: 5/5 - Reviewer: Joao Gabriel D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best software for online meetings. It is very ease to share online trainings, meetings and even classes for many people at the same time. The functions tools offered are also quite useful to deal to the success of the meetings. As in the company we have different locations, it is so useful and important to use the webex. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very interesting software to launch online meetings, specially because the functions offered by Webex are very useful to keep the meeting effective. The software is also quite intuitive and easy to deal with. #### Cons Not problems or negative aspects so far. #### Reasons for switching to Webex Suite Webex is much effective to have online meetings and do the work much better than the other software. --- ### Great secured product - Overall rating: 5/5 - Reviewer: Mara F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very high quality product with very good integrations capabilities and straightforward usage. Also very comfortable with the security of the product. #### Cons Probably the price for the AI option could be a bit more flexible different plans specially design for small businesses #### Reasons for choosing Webex Suite Still use both and I like them pretty much the same way --- ### WebEx User - Overall rating: 4/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that you can record videos and pause them to take screenshots, and the screenshots are clear. The other great feature is that you can call in on your cellphone if necessary. When you have listened partially to the recording and close it, it saves the time of when you last listened to the recording. #### Cons It does not transcribe the audio, and at times, listening to the recording does not help; you will have to listen several times to capture the information you need. Having multiple users on the call and with video causes disruptions to the recording and meeting. I have experienced the audio cutting out, screen freezing, or the screen not showing anything during a meeting, which interrupts our execution and prevents us from getting to our deliverables. The feature to share the file is through an MP, and it is not very easy to know how to save and share the meeting. #### Reasons for switching to Webex Suite The WebEx caused our meetings too many disruptions and inabilities for functionality, and it took more time to meet our deadline and goals. --- ### Why Webex Suite Is The Best - Overall rating: 5/5 - Reviewer: Simone M. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros First, Webex Suite is affordable and highly equipped. It makes conferencing and general communication and team collaboration easy. #### Cons All features of Webex Suite has delivered. No complaints. #### Reasons for switching to Webex Suite With Webex Suite, we have better features at a cost we can afford unlike most competitors. --- ### Cisco Webex - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that I can record the meetings, step away, and have virtual backgrounds. #### Cons I do not like that it can sometimes take a lot of bandwidth which causes my computer to run slower than normal #### Reasons for switching to Webex Suite There was less issues, we had used it before and it cost less. --- ### Smooth and Reliable for Academic Support - Overall rating: 4/5 - Reviewer: Aja Nurse J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Webex Suite was positive. I used it at Concordia University during my Introduction to Statistics course, which was self‑learning, but Webex was the platform I relied on whenever I needed support. It was easy to join office hours, ask questions, and share my screen with my instructor or TA. The video and audio were clear, and the platform was reliable whenever I needed help. It wasn’t something I used every day, but when I did, it made getting assistance simple and straightforward. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Webex Suite is how easy it was to join office hours and get help when I needed it. Even though my course was self‑learning, Webex made it simple to connect with my instructor or TA, share my screen, and ask questions. The video and audio were clear, and I liked that everything worked smoothly without any complicated setup. #### Cons What I liked least about Webex Suite is that sometimes the platform felt a bit heavy and slow to load, especially when joining office hours or switching between features. Since my course was self‑learning, I didn’t use Webex every day, but when I did, it could take a moment to connect or stabilize. It worked overall, but it wasn’t always the smoothest experience. --- ### Webex Suite - Privacy and security is strong. - Overall rating: 5/5 - Reviewer: Yatra P. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, i think Webex Suite is a great app which can be used by anyone as it is easy to use. It is worth for the price i pay and i will keep using it. Navigation and searching through this app is fast and smooth. Audio and video quality is very well. I highly recommend Webex Suite to people who takes privacy and security seriously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Webex Suite is a good app which offers wide range of features. But the best thing about Webex Suite is definitely it's video and audio quality. It has really strong security and privacy features which i always look out in apps. Webex Suite has everything that one search for like meetings, chat, and callings. Webex Suite can be used for professional as well as academically. #### Cons There are few bugs and issues here and there but it can be fixed by contacting customer support. Everything in Webex suite works good thus not much complaining. --- ### Great for large organizations - Overall rating: 4/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, webex did the job it needed to. there were some minor shortfalls, but nothing that inhibited its value too much. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros the chat features were the best piece of webex, along with video meeting capabilities. good archiving of historical conversations #### Cons the calendar integration was not up to snuff with competition- I would have to manually tie the schedule with my outlook. --- ### Good ole webex - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Good solid product. Trust method of quick communication. Very much utilized for a variety of communication needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick communication made simple.works well internally and externally. Easy function to learn. Navigating and search easy accessible #### Cons Glitchs sometimes but for the most part a solid product. Not too many complaints for web ex. I guess more AI capabilities --- ### Daily Use Webex - Overall rating: 5/5 - Reviewer: Denise H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I truly enjoy using Webex, as it is helpful in all aspects of our job in a law firm but like anything technical there are always going to be bugs. However, I think it is one of the best communication systems I have been able to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Webex can be used at home, at work, on the phone and truly any electronic device. We can also use it when doing virtual trial and working with other firms. #### Cons I do not like that sometimes Webex will buffer and then not find our webex calls or cut out of our meetings right in the middle of them --- ### Easiest telecommunication software to use - Overall rating: 5/5 - Reviewer: Ben P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience, i have been utilizing this software for 3-4 years now and only ever had one fault. Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The find webex suite very easy to use. The system is very easy to navigate whether it is the windows application or mobile applicaton. #### Cons When i upgrade my phone to the Samsung S25 Ultra, the mobile application did not show any notifications. (this has now been rectified) --- ### Great option for organizations looking to migrate to Softphones - Overall rating: 4/5 - Reviewer: Edward M. - Verified reviewer: Yes - Industry: Events Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Generally very good, utilizing the softphone features and voicemail tracking daily, via a simple to use and streamlined software, with mobile integration. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great option for softphone connectivity on your PC, with an intuitive user interface and calling/voicemail integration. #### Cons Some of the connectivity, via our SSO organizational policies can make for a tricky login when regular password updates are required via our IT team, but overall this isn't a huge issue. --- ### Webex Calling is an excellent product - Overall rating: 5/5 - Reviewer: Alejandra T. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The implementation is very easy, and the tools are awesome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easily interacts with many peripherals, allowing any call transfers to other devices, including interactive Monitors and cameras. #### Cons Coexist with Teams, but sometimes the overlapping is awkward. --- ### Webex Suite is very easy to use and convenient for communication - Overall rating: 5/5 - Reviewer: Dhaval M. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I really enjoy using Webex Suite because of the easy communication I can get from it to talk to my team at work. The program is straight forward to learn and utilize to maximize efficiency in collaborating with the project group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how Webex is really easy to use. The webex meetings I have go smoothly with barely any issues at all. The screen is laid out very nicely, with the buttons, like the mic and camera, conveniently placed. #### Cons I liked the connection of webex the least because at times, there were connection problems with the software, where the screen did not load, and it froze. So I left the meeting and it worked after. However, this issue is not very common. --- ### Still nice to have - Overall rating: 4/5 - Reviewer: Bre N. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Easy to use. I love that it links to my personal work number so I can make outgoing calls to our customers. #### Cons While I can make outgoing calls, customers cannot contact me unless they have my direct line. I wish it linked to our business phone number. --- ### Powerful All‑in‑One Tool - Overall rating: 5/5 - Reviewer: Nava A. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Excellent tools for hybrid meeting environments: strong video & audio quality, noise suppression, background features, etc. Good for working around distractions common in shared spaces. #### Cons It can feel heavy or bloated: lots of features means more to configure; can be overwhelming especially for occasional users or non‑techy folks --- ### Great app for communicating with your team - Overall rating: 5/5 - Reviewer: Alejandro M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good enviroment for communicating with your partners, buyers and suppliers. I love how fast you can create large meeting and have them schedulized and under control #### Cons I dont like very much the desing of the user interface, it looks a little bit ugly, but it is just a personal opinion --- ### Webex for Sales - Overall rating: 5/5 - Reviewer: Joshua J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I've used Webex many times both for client facing and partner calls. It's helped me greatly as a consistent Sales tool in my career. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Webex makes conference calls with clients and partners easy, consistent, and seamless. Very user friendly! #### Cons I'm very accustomed to using Microsoft Teams, so it took me a minute to adjust. But even that is highly subjective. --- ### Webex Suite - Overall rating: 5/5 - Reviewer: Cornelius Tian Andi S. - Verified reviewer: Yes - Industry: Farming - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Webex Suite has been good. It has strong audio and video quality and helpful collaboration tools like screen sharing and messaging. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the seamless integration of video conferencing, messaging, and file sharing in one platform. #### Cons Sometimes the application can be a bit resource-heavy, especially on older devices, which can cause lag or delays. --- ### Webex is a good software - Overall rating: 4/5 - Reviewer: Corentin G. - Verified reviewer: Yes - Industry: Textiles - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience its really easy to handke from our team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to handke. Fast reply from the customer service #### Cons Some bugs that are recurrent but the customer service is reactive ## More reviews [Next reviews](https://www.softwareadvice.com/voip/webex-profile/reviews/?page=2) --- Webex Suite Reviews, Pros and Cons - 2026 Software Advice