--- title: "Best Call Tracking Software - 2026 Reviews & Pricing" description: "Find the best Call Tracking Software for your organization. Compare top Call Tracking Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/voip/call-tracking-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Call Tracking Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Call Tracking Software of 2026 Updated October 23, 2026 ## Call Tracking FAQs Software Advice advisors had 11 conversations with buyers about Call Tracking software between January 2025 and July 2026. These are the questions that came up most. - How do I choose the right Call Tracking software for my business? Choosing the right call tracking software comes down to making sure it can track the source of incoming calls, capture call details like date, time, duration, and caller type, and record call audio for quality assurance. A common theme in these conversations is buyers also check for easy-to-use interfaces, integration options, and reporting that fits their marketing or sales needs. - What is the best Call Tracking software for a small to mid-size business? There is no single call tracking tool that fits every small or midsize business. Buyers we've talked to most often look for software that tracks the source of each call, records date and time, captures call duration, and identifies caller type by assigning unique phone numbers. Teams also weigh how easy the tool is to use and whether it covers the tracking details most important to their marketing or sales process. Integration options and clear reporting are other considerations buyers frequently mention. Answer based on 5 advisor calls - What should businesses watch out for when choosing Call Tracking software? Advisor-call conversations show that buyers looking at call tracking systems should make sure the system can accurately track the source of incoming calls and record call details like date, time, duration, and caller type. Small business users in particular often ask about features for identifying where calls come from and recording conversations for quality assurance. Buyers should also confirm that the deployment method fits their workflow, since advisor calls do not show a clear preference for cloud or on-premise options in this category. Answer based on 9 advisor calls - What should I look for when comparing Call Tracking software options? When comparing options in this category, buyers on advisor calls focus on whether the software can track the source of incoming calls and capture details like date, time, call duration, and caller type using unique phone numbers. Another must-have buyers frequently mention is call recording, so they can keep audio records of conversations for training or quality assurance. Answer based on 9 advisor calls - How does Call Tracking software handle its core workflows and key processes? Call tracking tools assign unique phone numbers to help teams identify the source, date, time, duration, and caller type for each incoming call. According to our advisors, buyers also frequently ask for call recording features that capture the audio of conversations for quality assurance needs. Answer based on 9 advisor calls - What features should Call Tracking software include? When speaking with our advisors, buyers consistently look for systems that can track the source of incoming calls, along with details like date, time, duration, and caller type, by assigning unique phone numbers. Another feature buyers frequently mention is call recording, used to capture the audio of phone conversations for quality assurance. Answer based on 9 advisor calls - What is Call Tracking software and what does it do? Call tracking software identifies where incoming phone calls come from and ties those calls to specific marketing campaigns. In advisor calls, buyers describe using this software to assign unique phone numbers to ads or channels, making it possible to see which campaigns drive phone leads. It collects details like call date, time, duration, and caller type, and often records call audio for quality assurance. Teams in marketing and agencies use these insights to measure campaign performance and understand their return on investment (ROI). Answer based on 9 advisor calls On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Frequently Asked Questions 5. Related Software Filter products 156 results ### Compare Products Showing 1 - 25 of 156 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [ChorusCX](/customer-experience/encore-workforce-optimization-profile/) - Overall rating: 5/5 - Reviews: 1 - Free trial: Not available - Free demo: Not available #### Overview ChorusCX Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support [Read more](/customer-experience/encore-workforce-optimization-profile/) #### Features ##### Best rated features - Multi-Screen Recording: 5/5 - Audio Capture: 5/5 - Screen Capture: 5/5 - Backup and Recovery: 5/5 ##### Worst rated features - File Sharing: 4/5 - Annotations: 4/5 - Collaboration Tools: 4/5 [See all features](/customer-experience/encore-workforce-optimization-profile/#key-features) --- ### [Five9](/call-center/five9-profile/) - Overall rating: 4.2/5 - Reviews: 487 - Starting price: $119.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Available #### Overview Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents [Read more](/call-center/five9-profile/) ##### What users love - User-friendly and accessible design - Responsive and helpful support team - Robust call center capabilities ##### To take in mind - Call handling and workflow issues - Frequent call drops and instability #### Features ##### Best rated features - Performance Metrics: 5/5 - Online Voice Transmission: 5/5 - Scheduled Recording: 5/5 - Lead Generation: 5/5 ##### Worst rated features - Quality Management: 1/5 - Progressive Dialer: 1/5 - Integrations Management: 1/5 [See all features](/call-center/five9-profile/#key-features) #### Pricing ##### Digital - Price: $119.00/month ##### Core - Price: $159.00/month ##### Premium - Price: Custom - Pricing available upon request [See full pricing details](/call-center/five9-profile/#pricing-and-plans) --- ### [Ultatel Cloud Business Phone System](/screen-sharing/clarity-business-phone-system-profile/) - Overall rating: 4.7/5 - Reviews: 41 - Starting price: $18.00/month - Free trial: Available - Free demo: Not available #### Overview ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, [Read more](/screen-sharing/clarity-business-phone-system-profile/) #### Features ##### Best rated features - Call Transcription: 5/5 - Activity Dashboard: 5/5 - Call Conferencing: 5/5 - Two-Way Audio & Video: 5/5 ##### Worst rated features - Collaboration Tools: 3/5 - Communication Management: 3/5 - Online Voice Transmission: 3.4/5 [See all features](/screen-sharing/clarity-business-phone-system-profile/#key-features) #### Pricing ##### Essential - Price: $18.00/month - Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like ##### Premium - Price: $24.00/month - Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader ##### Ultimate - Price: $34.00/month - Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive [See full pricing details](/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) --- ### [Dialpad](/voip/dialpad-profile/) - Overall rating: 4.2/5 - Reviews: 572 - Starting price: $27.00/month - Best for: Ease of use - Free trial: Available - Free demo: Available #### Overview Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a [Read more](/voip/dialpad-profile/) ##### What users love - Flexible business phone features - Intuitive and user-friendly design - Unified device connectivity options ##### To take in mind - Reliability and call handling issues - Slow and unresponsive assistance - Hidden fees and unclear costs #### Features ##### Best rated features - Call Conferencing: 5/5 - Manual Dialer: 5/5 - Call Queues: 5/5 - Recording: 5/5 ##### Worst rated features - Call Scheduling: 1/5 - AI/Machine Learning: 1/5 - Third-Party Integrations: 1/5 [See all features](/voip/dialpad-profile/#key-features) #### Pricing ##### Standard - Price: $27.00/month - For businesses with upto 10 users ##### Pro - Price: $35.00/month - For SMEs with upto 11-99 users ##### Enterprise - Price: Custom - Pricing available upon request - For enterprises with 100+ users [See full pricing details](/voip/dialpad-profile/#pricing-and-plans) --- ### [RingEX](/call-center/office-profile/) - Overall rating: 4.2/5 - Reviews: 1,206 - Starting price: $30.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and [Read more](/call-center/office-profile/) ##### What users love - Flexible phone system access - User-friendly and intuitive interface - Rich feature set and customization ##### To take in mind - Slow and unhelpful customer service - Inconsistent call reliability issues - Opaque contracts and billing frustrations #### Features ##### Best rated features - Virtual Call Center: 5/5 - Multi-Channel Communication: 5/5 - Event Triggered Actions: 5/5 - Monitoring: 5/5 ##### Worst rated features - Virtual Extensions: 1/5 - Role-Based Permissions: 2/5 [See all features](/call-center/office-profile/#key-features) #### Pricing ##### Core - Price: $30.00/month - $20/month when paid annually. ##### Advanced - Price: $35.00/month - $25/month when paid annually. ##### Ultra - Price: $45.00/month - $35/month when paid annually. [See full pricing details](/call-center/office-profile/#pricing-and-plans) --- ### [800.com](/voip/800-com-profile/) - Overall rating: 4.7/5 - Reviews: 369 - Starting price: $23.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview 800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional [Read more](/voip/800-com-profile/) #### Features ##### Best rated features - Lead Qualification: 5/5 - AI Copilot: 5/5 - CRM: 5/5 - Lead Capture: 5/5 ##### Worst rated features - API: 3/5 - ROI Tracking: 4/5 [See all features](/voip/800-com-profile/#key-features) #### Pricing ##### Pro - Price: $149.00/month ##### Unlimited - Price: $59.00/month ##### Personal - Price: $23.00/month [See full pricing details](/voip/800-com-profile/#pricing-and-plans) --- ### [Telnyx Suite](/voip/telnyx-profile/) - Overall rating: 4.7/5 - Reviews: 196 - Starting price: $1.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed [Read more](/voip/telnyx-profile/) #### Features ##### Best rated features - Reminders: 5/5 - Collaboration Tools: 5/5 - VoIP: 5/5 - Fax Management: 5/5 [See all features](/voip/telnyx-profile/#key-features) #### Pricing ##### Basic - Price: $1.00/month [See full pricing details](/voip/telnyx-profile/#pricing-and-plans) --- ### [CTM](/voip/calltrackingmetrics-profile/) - Overall rating: 4.7/5 - Reviews: 159 - Starting price: $79.00/month - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer [Read more](/voip/calltrackingmetrics-profile/) #### Features ##### Best rated features - Call Tagging: 5/5 - Campaign Scheduling: 5/5 - Performance Management: 5/5 - Data Security: 5/5 ##### Worst rated features - Multi-Touch Attribution: 2.8/5 - Call Scripting: 3/5 - File Transfer: 3/5 [See all features](/voip/calltrackingmetrics-profile/#key-features) --- ### [WhatConverts](/marketing/whatconverts-profile/) - Overall rating: 4.9/5 - Reviews: 50 - Starting price: $30.00/month - Free trial: Available - Free demo: Not available #### Overview WhatConverts is a cloud-based lead tracking and reporting platform built for marketing agencies, franchise businesses, and small to midsize companies across a range of industries. [Read more](/marketing/whatconverts-profile/) #### Features ##### Best rated features - ROI Tracking: 5/5 - Performance Metrics: 5/5 - Lead Management: 5/5 - Call Recording: 4.8/5 ##### Worst rated features - Call Transcription: 1/5 - Keyword Tracking: 4/5 - Real-Time Reporting: 4/5 - CRM: 4/5 [See all features](/marketing/whatconverts-profile/#key-features) #### Pricing ##### Call Tracking - Price: $30.00/month - Includes $30 free usage credit. ##### Plus - Price: $60.00/month - Includes $30 free usage credit. ##### Pro - Price: $100.00/month - Includes $30 free usage credit. [See full pricing details](/marketing/whatconverts-profile/#pricing-and-plans) --- ### [AVOXI](/voip/avoxi-profile/) - Overall rating: 4.8/5 - Reviews: 59 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and [Read more](/voip/avoxi-profile/) #### Features ##### Best rated features - Role-Based Permissions: 5/5 - Real-Time Reporting: 5/5 - Mobile Access: 5/5 - Call Reporting: 5/5 [See all features](/voip/avoxi-profile/#key-features) #### Pricing ##### Launch - Price: $0.00 - This is a free plan that starts at $0. ##### Contact - Price: $19.99 - Advanced analytic plan that starts at $19.99 per user. ##### Engaged Enterprise - Price: $39.99 - Management plan that starts at $39.99 per user. [See full pricing details](/voip/avoxi-profile/#pricing-and-plans) --- ### [Readymode](/product/171343-Readymode/) - Overall rating: 4.6/5 - Reviews: 145 - Starting price: $239.00/month - Best for: Call Recording - Free trial: Not available - Free demo: Not available #### Overview Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and [Read more](/product/171343-Readymode/) #### Features ##### Best rated features - Computer Telephony Integration: 5/5 - Answering Machine Detection: 5/5 - Voice Mail: 5/5 - Call Scripting: 5/5 ##### Worst rated features - CRM: 1/5 [See all features](/product/171343-Readymode/#key-features) --- ### [800response](/marketing/800response-profile/) - Overall rating: 4.8/5 - Reviews: 61 - Starting price: $250.00/month - Free trial: Available - Free demo: Not available #### Overview 800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routing and tracking. It lets users set up geographic [Read more](/marketing/800response-profile/) #### Features ##### Best rated features - Lead Notifications: 5/5 - Call Tagging: 5/5 - Data Import/Export: 5/5 - Data Connectors: 5/5 ##### Worst rated features - CRM: 2/5 - Lead Management: 3/5 [See all features](/marketing/800response-profile/#key-features) #### Pricing ##### Basic - Price: $250.00/month [See full pricing details](/marketing/800response-profile/#pricing-and-plans) --- ### [VoIPstudio](/contact-center/voipstudio-profile/) - Overall rating: 4.7/5 - Reviews: 56 - Starting price: $6.00/month - Free trial: Available - Free demo: Not available #### Overview VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive [Read more](/contact-center/voipstudio-profile/) #### Features ##### Best rated features - Real-Time Analytics: 5/5 - Communication Management: 5/5 - Fax Management: 5/5 - Real-Time Reporting: 5/5 ##### Worst rated features - Online Voice Transmission: 1/5 - Call Logging: 3.8/5 - API: 4/5 [See all features](/contact-center/voipstudio-profile/#key-features) #### Pricing ##### VoIPstudio - Price: $6.00/month - Start a free 30-day trial today, no credit card required. [See full pricing details](/contact-center/voipstudio-profile/#pricing-and-plans) --- ### [Clixtell](/voip/clixtell-profile/) - Overall rating: 4.8/5 - Reviews: 30 - Starting price: $10.00/month - Free trial: Available - Free demo: Available #### Overview Clixtell is a software-as-a-service that provides advanced Google Ads click fraud protection & detection solutions for businesses and digital marketers around the world. Clixtell [Read more](/voip/clixtell-profile/) #### Features ##### Best rated features - Fraud Detection: 4.5/5 - Campaign Management: 4/5 - Campaign Analytics: 4/5 - Click Tracking: 4/5 ##### Worst rated features - Third-Party Integrations: 3/5 - Activity Monitoring: 4/5 - Click Tracking: 4/5 - Campaign Analytics: 4/5 [See all features](/voip/clixtell-profile/#key-features) #### Pricing ##### Call Tracking (Basic) - Price: $10.00/month - Free trial is available ##### Call Tracking (Standard) - Price: $30.00/month - Free trial is available ##### Call Tracking (Advanced) - Price: $80.00/month - Free trial is available [See full pricing details](/voip/clixtell-profile/#pricing-and-plans) --- ### [PhoneWagon](/voip/phonewagon-profile/) - Overall rating: 4.7/5 - Reviews: 42 - Starting price: $45.00/month - Free trial: Available - Free demo: Not available #### Overview PhoneWagon is a cloud-based business communication solution that enables small enterprises to manage marketing campaigns and track return on investment (ROI). The platform also [Read more](/voip/phonewagon-profile/) #### Pricing ##### Call Tracking - Price: $45.00/month ##### Conversation Analytics - Price: $95.00/month ##### Marketing Analytics - Price: $95.00/month [See full pricing details](/voip/phonewagon-profile/#pricing-and-plans) --- ### [Nextiva](/product/2683-Nextiva/) - Overall rating: 4.6/5 - Reviews: 919 - Starting price: $25.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage calls, messaging, and customer interactions in one place. It [Read more](/product/2683-Nextiva/) ##### What users love - Flexible business phone solutions - Responsive and knowledgeable assistance - Intuitive and accessible platform ##### To take in mind - Inconsistent call reliability issues - Clunky and unintuitive navigation - Complex and confusing administration #### Features ##### Best rated features - Virtual Extensions: 5/5 - Data Analysis Tools: 5/5 - Multi-Channel Distribution: 5/5 - Commenting/Notes: 5/5 [See all features](/product/2683-Nextiva/#key-features) --- ### [Retreaver](/call-center/retreaver-profile/) - Overall rating: 4.9/5 - Reviews: 16 - Starting price: $25.00/month - Free trial: Available - Free demo: Not available #### Overview Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or departments. The solution helps agencies, marketers and brands analyze [Read more](/call-center/retreaver-profile/) #### Features ##### Best rated features - IVR: 5/5 - Keyword Tracking: 5/5 - Call Tracking Metrics: 4.8/5 - Caller ID: 4.8/5 ##### Worst rated features - Conversion Tracking: 4/5 [See all features](/call-center/retreaver-profile/#key-features) #### Pricing ##### Basic - Price: $25.00/month [See full pricing details](/call-center/retreaver-profile/#pricing-and-plans) --- ### [Call Tracker io](/voip/call-tracker-profile/) - Overall rating: 4.8/5 - Reviews: 19 - Starting price: $37.00/month - Free trial: Available - Free demo: Not available #### Overview Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free [Read more](/voip/call-tracker-profile/) #### Features ##### Best rated features - Keyword Tracking: 5/5 - Call Recording: 5/5 - Call Tracking Metrics: 5/5 - Caller ID: 5/5 [See all features](/voip/call-tracker-profile/#key-features) #### Pricing ##### Basic - Price: $37.00/month [See full pricing details](/voip/call-tracker-profile/#pricing-and-plans) --- ### [VXT](/call-center/vxt-profile/) - Overall rating: 4.8/5 - Reviews: 41 - Starting price: $37.50/month - Free trial: Not available - Free demo: Not available #### Overview VXT is a cloud-based VoIP phone system built for professionals. By integrating with the tools you use to run your business, VXT helps you to save time, mitigate risk and generate [Read more](/call-center/vxt-profile/) #### Features ##### Best rated features - Call Recording: 5/5 - Communication Management: 5/5 - Activity Tracking: 5/5 - Automatic Transcription: 5/5 ##### Worst rated features - Multi-Language: 2.5/5 - AI/Machine Learning: 3.5/5 - Customizable Reports: 4/5 [See all features](/call-center/vxt-profile/#key-features) --- ### [Infinity Call Tracking](/product/470524-Call-Tracking/) - Overall rating: 4.7/5 - Reviews: 17 - Starting price: $65.00/month - Free trial: Available - Free demo: Not available #### Overview Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment [Read more](/product/470524-Call-Tracking/) #### Pricing ##### Basic - Price: $65.00/month [See full pricing details](/product/470524-Call-Tracking/#pricing-and-plans) --- ### [Dial800 CallView360](/voip/dial800-profile/) - Overall rating: 4.8/5 - Reviews: 10 - Starting price: $50.00/month - Free trial: Not available - Free demo: Available #### Overview Make every conversation count using cloud-based campaign tracking, automated analytics, and real-time insights. Leverage Dial800's integrative platform to easily analyze the [Read more](/voip/dial800-profile/) #### Features ##### Best rated features - Archiving & Retention: 5/5 - File Transfer: 5/5 - Alerts/Notifications: 5/5 - Reporting & Statistics: 5/5 [See all features](/voip/dial800-profile/#key-features) #### Pricing ##### Basic - Enterprise Packages - Price: $50.00/month - Call Tracking and Analytics Package Pricing Varies based on numbers, usage, features, and dedicated [See full pricing details](/voip/dial800-profile/#pricing-and-plans) --- ### [Microcall](/data-collection/microcall-profile/) - Overall rating: 4.6/5 - Reviews: 19 - Free trial: Available - Free demo: Not available #### Overview Microcall is a unified call analytics solution that helps organizations analyze and clarify complicated voice data by producing easy-to-visualize dashboards to improve employee [Read more](/data-collection/microcall-profile/) #### Features ##### Best rated features - Customizable Reports: 5/5 - Data Visualization: 5/5 - Self-service Analytics: 5/5 - Remote Monitoring & Management: 5/5 ##### Worst rated features - Dashboard: 4/5 [See all features](/data-collection/microcall-profile/#key-features) #### Pricing ##### Plan - Price: Custom - Pricing available upon request [See full pricing details](/data-collection/microcall-profile/#pricing-and-plans) --- ### [Zoom Phone](/voip/zoom-phone-profile/) - Overall rating: 4.5/5 - Reviews: 246 - Starting price: $10.00/month - Best for: Video Conferencing - Free trial: Available - Free demo: Not available #### Overview Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. [Read more](/voip/zoom-phone-profile/) #### Features ##### Best rated features - PBX: 5/5 - Computer Telephony Integration: 5/5 - Virtual Call Center: 4.8/5 - Conferencing: 4.8/5 ##### Worst rated features - Contact Management: 2.8/5 - Multi-Channel Communication: 3/5 - SIP Trunking: 3.6/5 - IVR: 3.7/5 [See all features](/voip/zoom-phone-profile/#key-features) #### Pricing ##### US and Canada Metered - Price: $10.00/month - Pay as you go. ##### US and Canada Unlimited - Price: $15.00/month - Unlimited regional calling. ##### Global Select - Price: $20.00/month - Choose from 40+ countries and territory. [See full pricing details](/voip/zoom-phone-profile/#pricing-and-plans) --- ### [CallRail](/call-center/callrail-profile/) - Overall rating: 4.5/5 - Reviews: 173 - Starting price: $55.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and [Read more](/call-center/callrail-profile/) #### Features ##### Best rated features - Real-Time Data: 5/5 - Third-Party Integrations: 5/5 - Source Tracking: 5/5 - Lead Segmentation: 5/5 ##### Worst rated features - Computer Telephony Integration: 1/5 - Call Scripting: 1/5 - Queue Management: 2/5 [See all features](/call-center/callrail-profile/#key-features) #### Pricing ##### Lead Tracking - Price: $55.00/month - Track and analyze call and texts with Call Tracking for greater marketing insights, now with ##### Lead Tracking Complete - Price: $105.00/month - Better understand your leads with Form Tracking and attribute form submissions as well as calls and ##### Lead Conversion - Price: $165.00/month - Unlock richer insights with Premium Conversation Intelligence™ to attract and convert more leads. [See full pricing details](/call-center/callrail-profile/#pricing-and-plans) --- ### [FluentStream](/call-center/fluentstream-profile/) - Overall rating: 4.6/5 - Reviews: 71 - Starting price: $20.00/month - Free trial: Available - Free demo: Not available #### Overview FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize [Read more](/call-center/fluentstream-profile/) #### Features ##### Best rated features - Multi-Channel Communication: 5/5 - Support Ticket Management: 5/5 - Call Monitoring: 5/5 - Call Center Management: 5/5 ##### Worst rated features - Automatic Call Distribution: 3.7/5 [See all features](/call-center/fluentstream-profile/#key-features) #### Pricing ##### Essential - Price: $20.00/month - This plan provides you with all the features that will help with your everyday business tasks. It ##### Advanced - Price: $30.00/month - This plan includes the advanced features required to meet most of the needs of a small business. It ##### Complete - Price: $45.00/month - This plan includes all the features that are needed by the call centers and sales teams. It charges [See full pricing details](/call-center/fluentstream-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/voip/call-tracking-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/voip/call-tracking-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/voip/call-tracking-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/voip/call-tracking-comparison/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/voip/call-tracking-comparison/?__ai_markdown=true&page=6)[7](https://www.softwareadvice.com/voip/call-tracking-comparison/?__ai_markdown=true&page=7) ## Popular Comparisons [ 800.com vs RingEX ](https://www.softwareadvice.com/voip/800-com-profile/vs/office/)[ LiveAgent vs Fin ](https://www.softwareadvice.com/compare/109980-liveagent/vs/530033-Fin/)[ Dialpad vs Nextiva ](https://www.softwareadvice.com/compare/2683-Nextiva/vs/74028-dialpad/)[ JustCall vs CallHippo ](https://www.softwareadvice.com/call-center/callhippo-profile/vs/justcall/)[ Five9 vs NiCE CXone ](https://www.softwareadvice.com/call-center/five9-profile/vs/incontact-hosted-call-center-software/)[ Telnyx Suite vs Twilio ](https://www.softwareadvice.com/voip/telnyx-profile/vs/twilio/)[ Aircall vs CloudTalk ](https://www.softwareadvice.com/call-center/aircall-profile/vs/cloudtalk/)[ Calabrio ONE vs RingCX ](https://www.softwareadvice.com/compare/24307-ringcentral-contact/vs/231268-Calabrio-One-Suite/) ## Your Guide to Top Call Tracking Software, March 2025 Software Advice uses reviews from real software users to highlight the top-rated Call Tracking products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [800.com](https://www.softwareadvice.com/voip/800-com-profile/) - [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) - [CallTrackingMetrics](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) - [Convirza](https://www.softwareadvice.com/call-center/convirza-profile/) - [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) - [Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) - [smrtPhone](https://www.softwareadvice.com/voip/smrtphone-profile/) - [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Digital natives—companies that _began_ as online companies and whose products are largely digital—get a lot of tech things right. As well they should. After all, they get to avoid the awkward growing pains, aka digital transformations, that traditional businesses pass through as they mature to become competitive in the online and digital worlds. Of the many things digital natives get right, customer communication is at the top of the list. They understand that communication is always contextual and—most importantly—they use the right tools to both identify the context of every interaction and turn that context into action. Call tracking software is one of those tools. It takes customer communication to the next level, giving insights into who is calling and why, before you even pick up the phone. This Buyer's Guide will help you understand call tracking software and strategies so your company can leverage one of the tools that makes digital natives so successful. Below, we explain: [What Is Call Tracking Software?](#WhatIsCallTrackingSoftware) [How Does Call Tracking Work?](#HowDoesCallTrackingWork) [How Is Call Tracking Software Implemented?](#HowIsCallTrackingSoftwareImplemented) [Common Features of Call Tracking Software](#CommonFeaturesofCallTrackingSoftware) ## What Is Call Tracking Software? Call tracking software is a set of tools that gives companies insight into why customers are calling. No, it can't read minds, but it accomplishes almost the same thing by letting a company know what a customer was looking at when they decided to pick up the phone. Let's look at an example scenario. Imagine the phone at your small or midsize business (SMB) is ringing. You don't know who the caller is, and there are any number of reasons they might be calling: - Are they an existing customer or a new prospect? - Are they calling because they saw your new billboard or newspaper ad? - Are they calling because they read your blog post about a new product? - Do they want more information about how your product compares to your competitor's offer? Call tracking software answers these questions before you even pick up the phone. In small offices, this can be helpful, simply by tipping you off to the nature of the call. More commonly, the information is used to route the calls to different specialists, those trained and ready to handle that specific type of inbound call. ## How Does Call Tracking Work? Multiple phone numbers are the trick that make call tracking software possible. In four simple steps, here's how it works: 1. Your company keeps its current, main phone number(s), but also has a bucket of additional phone numbers. Those additional phone numbers are provided by your call tracking software provider. 2. The additional numbers are placed selectively and individually on: - Marketing materials - Online advertisements - Select web pages and blog posts - Flyers and handouts - Any other promotional materials or public-facing resources 3. When a customer calls in on one of those phone numbers, your call tracking software provides the context—either through a computer interface or by routing the call to specific extensions. 4. With that context in front of you, you're able to extrapolate a great deal of information about the nature of the call and respond accordingly. Call tracking software needs to work closely with other IT systems, so it's implementation must be carefully planned and considered. ## How Is Call Tracking Software Implemented? Call tracking software can be implemented as part of a CPaaS (communication platform as a service) or as a stand-alone service that integrates with your existing [business telephony system](https://www.softwareadvice.com/voip/). Call tracking with CPaaS usually requires more do-it-yourself engineering and is advisable only for companies with complex call routing implementation requirements. Imagine, for example, you need call tracking to work in tandem with your company's smartphone app. That's the path Uber took when building its app on top of the Twilio CPaaS. Most SMBs are looking for turnkey solutions, such as those provided by [CallRail](https://www.softwareadvice.com/call-center/callrail-profile/) and [CallTrackingMetrics](https://www.calltrackingmetrics.com/). These work on top of your existing business phone or [call center system](https://www.softwareadvice.com/call-center/). ## Common Features of Call Tracking Software As noted, call tracking software can be purchased as a stand-alone product. But even then, it's always implemented with some type of business telephony system, from a basic two-line office phone system to a full-on [call center platform](https://www.softwareadvice.com/call-center/). For this reason, buyers should expect some crossover functionality between call tracking software and other telephony IT. Common and core call tracking software features include: | Feature | Description | | --- | --- | | Tracking numbers | The extra telephone numbers provided by the tracking software company and placed on marketing materials, advertisements and other public-facing resources. | | Automatic call distribution (ACD) | Automatically routes calls to specific (internal) extensions or branch offices, depending on the context of the originating call. | | Software integrations | Helps integrate call tracking into other business software platforms. This can, as an example, pull up a customer's CRM record when that customer calls. | | API access | API access provides tools for developers to integrate the call tracking software functionality into other business applications. | | Call reporting | Provides a dashboard interface for tracking overall success of various tracked numbers, calls and campaigns. | | Call recording | Record and review calls from a centralized dashboard. This preserves recorded calls for compliance, training and quality control. | | Call monitoring | Lets management listen in on active calls, sometimes with additional barge and whisper functions. (See No. 4 here for more detail.) | | AdWords call tracking | Connects tracked numbers to individual Google AdWords campaigns giving you insight into the performance of different ads, phrasings and keyword targets. | | Vanity phone numbers | Vanity phone numbers—phone numbers that spell words and can improve call-in rates—are offered by some call tracking software services. | --- [TrackMyLeads](https://www.softwareadvice.com/crm/trackmyleads-profile/) _uses call tracking to compile and track success rates of various campaigns_ Call tracking software can be a relatively challenging software purchase, due to the complexity of its implementation and its unique integration requirements. If your company has plans to upgrade its call center or telephony platform, then the easiest solution would be to find one that incorporates call tracking functionality off the shelf. Alternatively, many of the stand-alone call tracking solutions can be used with most common business phone systems. Browse the list of products above or give our advisors a call and we'll help you come up with a shortlist of products that will work for you. ### Related Call Tracking Software - [Business Intelligence Software](https://www.softwareadvice.com/bi/) - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Campaign Management Software](https://www.softwareadvice.com/marketing/campaign-management-comparison/) - [Lead Management Software](https://www.softwareadvice.com/marketing/lead-management-comparison/) - [Reporting Software](https://www.softwareadvice.com/reporting-tools/) - [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/)