# Best Call Tracking Software - 2026 Reviews & Pricing > Find the best Call Tracking Software for your organization. Compare top Call Tracking Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/voip/call-tracking-comparison --- [Home](https://www.softwareadvice.com/) / Call Tracking Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Call Tracking Software of 2026 Updated July 13, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 142 results ### Compare Products Showing 1 - 25 of 142 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: RingEX [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.24 [(1205)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones. The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs. RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.... [Read more](https://www.softwareadvice.com/call-center/office-profile/) ### What users love - Flexible cloud-based phone system - User-friendly and intuitive interface - Rich feature set and customization ### To take in mind - Slow and unhelpful customer service - Inconsistent call reliability and bugs - Opaque contracts and billing issues ### Best rated features: Virtual Call Center 5.0 Multi-Channel Communication 5.0 Event Triggered Actions 5.0 Monitoring 5.0 ### Worst rated features: Virtual Extensions 1.0 Role-Based Permissions 2.0 [See all features](https://www.softwareadvice.com/call-center/office-profile/#key-features) ### Core $30.00/month $20/month when paid annually. ### Advanced $35.00/month $25/month when paid annually. ### Ultra $45.00/month $35/month when paid annually. [See full pricing details](https://www.softwareadvice.com/call-center/office-profile/#pricing-and-plans) ### Product: ChorusCX [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) 5.0 [(1)](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary ChorusCX Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording, and engagement. Encore offers a variety of options to record customer interactions; gain insights into the content and results of interactions; use those insights for quality management to improve performance; and create staff schedules that allow for the achievement of service-level objectives, via workforce management software.... [Read more](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) ### Best rated features: Multi-Screen Recording 5.0 Audio Capture 5.0 Screen Capture 5.0 Backup and Recovery 5.0 ### Worst rated features: File Sharing 4.0 Annotations 4.0 Collaboration Tools 4.0 [See all features](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/#key-features) ### Product: Dialpad [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) 4.18 [(569)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services. Dialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance. Dialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.... [Read more](https://www.softwareadvice.com/voip/dialpad-profile/) ### What users love - Flexible business phone features - Intuitive and accessible design - Unified device connectivity options ### To take in mind - Reliability and call handling issues - Slow and unresponsive assistance - Hidden fees and unclear costs ### Best rated features: Call Conferencing 5.0 Manual Dialer 5.0 Call Queues 5.0 Recording 5.0 ### Worst rated features: Call Scheduling 1.0 AI/Machine Learning 1.0 Third-Party Integrations 1.0 [See all features](https://www.softwareadvice.com/voip/dialpad-profile/#key-features) ### Standard $27.00/month For businesses with upto 10 users ### Pro $35.00/month For SMEs with upto 11-99 users ### Enterprise Custom Pricing available upon request For enterprises with 100+ users [See full pricing details](https://www.softwareadvice.com/voip/dialpad-profile/#pricing-and-plans) ### Product: Ultatel Cloud Business Phone System [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) 4.66 [(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) ### Best rated features: Call Transcription 5.0 Activity Dashboard 5.0 Call Conferencing 5.0 Two-Way Audio & Video 5.0 ### Worst rated features: Collaboration Tools 3.0 Communication Management 3.0 Online Voice Transmission 3.4 [See all features](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#key-features) ### Essential $18.00/month Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like voicemail transcription and basic call analysis to enhance communication efficiency. Focus on: Crystal-clear voice, essential messaging, and foundational AI to understand your conversations better.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) ### Premium $24.00/month Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader AI suite, and enhanced productivity features for everyday operations. Focus on: Advanced call management, integrated AI for sentiment & topic analysis, and seamless team collaboration across devices.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) ### Ultimate $34.00/month Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive conversational intelligence, enterprise-grade control, premium integrations, and top-tier support. Focus on: Maximizing operational efficiency with a full suite of AI tools, real-time analytics, extensive customization, and strategic communication insights.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) ### Product: Five9 [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.22 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.... [Read more](https://www.softwareadvice.com/call-center/five9-profile/) ### What users love - User-friendly and accessible interface - Responsive and helpful support team - Robust call center functionality ### To take in mind - Challenging call handling features - Frequent call drops and outages ### Best rated features: Performance Metrics 5.0 Online Voice Transmission 5.0 Dashboard 5.0 Lead Generation 5.0 ### Worst rated features: Progressive Dialer 1.0 Integrations Management 1.0 Quality Management 1.0 [See all features](https://www.softwareadvice.com/call-center/five9-profile/#key-features) ### Digital $119.00/month ### Core $159.00/month ### Premium Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/call-center/five9-profile/#pricing-and-plans) ### Product: 800.com [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.71 [(348)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Best for:Mobile Access ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary 800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional greetings and more on a centralized platform. It enables staff members to forward calls to designated numbers and block spam calls, increasing overall team productivity. 800.com allows supervisors to create digital call recording files to verify facts, track employee performance and categorize customer calls. With the call notification and reporting functionalities, employees can track callers, forward calls to specific coworkers, add notes and monitor overall sales operations. Additionally, it lets team members automatically transfer voicemails to employee emails with text and audio recordings. 800.com provides a call ID module, which enables professionals to receive and monitor caller names and phone numbers. It is available on monthly and annual subscriptions and support is extended via live chat, email, FAQs, documentation, phone and other online measures.... [Read more](https://www.softwareadvice.com/voip/800-com-profile/) ### Best rated features: Customizable Reports 5.0 Call Conferencing 5.0 CRM 5.0 Call Screening 5.0 ### Worst rated features: API 3.0 Fax Management 3.4 [See all features](https://www.softwareadvice.com/voip/800-com-profile/#key-features) ### Pro $149.00/month ### Unlimited $59.00/month ### Personal $23.00/month [See full pricing details](https://www.softwareadvice.com/voip/800-com-profile/#pricing-and-plans) ### Product: Telnyx Suite [Telnyx Suite](https://www.softwareadvice.com/voip/telnyx-profile/) 4.75 [(195)](https://www.softwareadvice.com/voip/telnyx-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed connections for low latency, high uptime service. The Telnyx Suite includes SIP trunking, messaging API, voice API, lookup API, programmable fax API, and wireless services.... [Read more](https://www.softwareadvice.com/voip/telnyx-profile/) ### Best rated features: Reminders 5.0 Collaboration Tools 5.0 VoIP 5.0 Fax Management 5.0 [See all features](https://www.softwareadvice.com/voip/telnyx-profile/#key-features) ### Basic $1.00/month [See full pricing details](https://www.softwareadvice.com/voip/telnyx-profile/#pricing-and-plans) ### Product: WhatConverts [WhatConverts](https://www.softwareadvice.com/marketing/whatconverts-profile/) 4.90 [(50)](https://www.softwareadvice.com/marketing/whatconverts-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword-level call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard.... [Read more](https://www.softwareadvice.com/marketing/whatconverts-profile/) ### Best rated features: ROI Tracking 5.0 Performance Metrics 5.0 Lead Management 5.0 Call Recording 4.8 ### Worst rated features: Call Transcription 1.0 Keyword Tracking 4.0 Real-Time Reporting 4.0 CRM 4.0 [See all features](https://www.softwareadvice.com/marketing/whatconverts-profile/#key-features) ### Call Tracking $30.00/month Includes $30 free usage credit. ### Plus $60.00/month Includes $30 free usage credit. ### Pro $100.00/month Includes $30 free usage credit. [See full pricing details](https://www.softwareadvice.com/marketing/whatconverts-profile/#pricing-and-plans) ### Product: CTM [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.65 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Best for:Features ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes. The software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data. The platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.... [Read more](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) ### Best rated features: Call Tagging 5.0 Campaign Scheduling 5.0 Performance Management 5.0 Data Security 5.0 ### Worst rated features: Multi-Touch Attribution 2.8 Call Scripting 3.0 File Transfer 3.0 [See all features](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/#key-features) ### Product: AVOXI [AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/) 4.80 [(59)](https://www.softwareadvice.com/voip/avoxi-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and streamline business operations through features like voice services, call tracking, and comprehensive analytics. AVOXI caters to businesses looking to optimize international communication and provides tools for workforce management and customer interaction. They offer scalable solutions that are particularly beneficial for companies in need of flexible, reliable telephony infrastructure to support global connectivity.... [Read more](https://www.softwareadvice.com/voip/avoxi-profile/) ### Best rated features: Role-Based Permissions 5.0 Real-Time Reporting 5.0 Mobile Access 5.0 Call Reporting 5.0 [See all features](https://www.softwareadvice.com/voip/avoxi-profile/#key-features) ### Launch $0.00 This is a free plan that starts at $0. ### Contact $19.99 Advanced analytic plan that starts at $19.99 per user. ### Engaged Enterprise $39.99 Management plan that starts at $39.99 per user. [See full pricing details](https://www.softwareadvice.com/voip/avoxi-profile/#pricing-and-plans) ### Product: 800response [800response](https://www.softwareadvice.com/marketing/800response-profile/) 4.77 [(61)](https://www.softwareadvice.com/marketing/800response-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary 800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routing and tracking. It lets users set up geographic phone leads based on area codes, contact number exchanges, country/zip codes or closest business locations. Additionally, 800response works with businesses to launch lead generating campaigns using vanity 800 numbers. 800response comes with a speech analytics tool, which captures and categorizes specific phrases to analyze and score customer interactions. Supervisors can record and monitor calls to enhance sales training, improve customer service and capture all interactions. It enables administrators to assign unique tracking numbers to marketing campaigns, allowing businesses to monitor campaign performance. Additionally, users can generate reports to gain insights into call details such as customer addresses, missed calls, top cities/area codes, first time/repeat callers and more. 800response facilitates integration with several third-party customer relationship management (CRM) solutions. Pricing is available on request and support is extended via phone, live chat and other measures.... [Read more](https://www.softwareadvice.com/marketing/800response-profile/) ### Best rated features: Lead Notifications 5.0 Call Tagging 5.0 Data Import/Export 5.0 Data Connectors 5.0 ### Worst rated features: CRM 2.0 Lead Management 3.0 [See all features](https://www.softwareadvice.com/marketing/800response-profile/#key-features) ### Basic $250.00/month [See full pricing details](https://www.softwareadvice.com/marketing/800response-profile/#pricing-and-plans) ### Product: Clixtell [Clixtell](https://www.softwareadvice.com/voip/clixtell-profile/) 4.83 [(30)](https://www.softwareadvice.com/voip/clixtell-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Clixtell is a software-as-a-service that provides advanced Google Ads click fraud protection & detection solutions for businesses and digital marketers around the world. Clixtell is also a cloud-based call tracking solution that assists digital marketing agencies with keyword call tracking, recording, and conversion metrics. Its key features include dynamic phone insertion, whisper messaging, and multiple report generation. The application lets marketers assign tracking numbers to ads and measure clicks and incoming calls. With its live dashboard feature, managers can monitor customer engagement on the website and analyze marketing campaigns and call quality. Advertisers can use static and offline tracking functionality to measure conversion across multiple channels such as print ads, TV and radio. Clixtell integrates with third-party platforms such as Google Ads, Google Analytics, WordPress and Zapier. The solution comes with a mobile application for Android and iOS. It is available on a monthly subscription and support is provided via phone and email.... [Read more](https://www.softwareadvice.com/voip/clixtell-profile/) ### Best rated features: Fraud Detection 4.5 Campaign Management 4.0 Campaign Analytics 4.0 Click Tracking 4.0 ### Worst rated features: Third-Party Integrations 3.0 Activity Monitoring 4.0 Click Tracking 4.0 Campaign Analytics 4.0 [See all features](https://www.softwareadvice.com/voip/clixtell-profile/#key-features) ### Call Tracking (Basic) $10.00/month Free trial is available ### Call Tracking (Standard) $30.00/month Free trial is available ### Call Tracking (Advanced) $80.00/month Free trial is available [See full pricing details](https://www.softwareadvice.com/voip/clixtell-profile/#pricing-and-plans) ### Product: VoIPstudio [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) 4.73 [(55)](https://www.softwareadvice.com/contact-center/voipstudio-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote offices. The solution suits the needs of organizations in financial services, media, retail and tourism. The solution’s speech-to-text feature sends executives automated email transcript of their voicemail messages. It further helps managers read through their voicemails on email on the go and while attending meetings. Further, its ACD Queues feature automates call distribution among team members to minimize wait time. The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. The platform can be integrated with third-party software such as Avaya One X, Microsoft Dynamics CRM, Cisco, Oracle Sales Cloud and Salesforce. Learn about our review policy: voipstudio.com/review-transparency-policy/... [Read more](https://www.softwareadvice.com/contact-center/voipstudio-profile/) ### Best rated features: Real-Time Analytics 5.0 Communication Management 5.0 Fax Management 5.0 Real-Time Reporting 5.0 ### Worst rated features: Online Voice Transmission 1.0 Call Logging 3.8 API 4.0 [See all features](https://www.softwareadvice.com/contact-center/voipstudio-profile/#key-features) ### VoIPstudio $6.00/month Start a free 30-day trial today, no credit card required. [See full pricing details](https://www.softwareadvice.com/contact-center/voipstudio-profile/#pricing-and-plans) ### Product: PhoneWagon [PhoneWagon](https://www.softwareadvice.com/voip/phonewagon-profile/) 4.71 [(42)](https://www.softwareadvice.com/voip/phonewagon-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary PhoneWagon is a cloud-based business communication solution that enables small enterprises to manage marketing campaigns and track return on investment (ROI). The platform also allows users to track customer behavior, progress and more. Primary features of PhoneWagon include call recording, greeting/whisper messages, custom-call tagging, email summaries, call alerts, visitor and keyword-level tracking and automated text replies. Its call tracking functionality enables users to gain insight into multiple marketing campaigns (e.g. cost per lead, ad spends, revenue and conversion rate details). PhoneWagon includes a real-time reporting module that allows users to view call activity, for example, caller name, recordings, call tags and lead segmentation. Plus, the platform integrates with various third-party applications such as Google Adwords, HubSpot, Salesforce, Slack and Google Analytics. It is available on a per month subscription pricing and support is extended via phone, email, documentation and online helpdesk.... [Read more](https://www.softwareadvice.com/voip/phonewagon-profile/) ### Call Tracking $45.00/month ### Conversation Analytics $95.00/month ### Marketing Analytics $95.00/month [See full pricing details](https://www.softwareadvice.com/voip/phonewagon-profile/#pricing-and-plans) ### Product: Nextiva [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.60 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Best for:Value for money ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base. Nextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support. Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention.... [Read more](https://www.softwareadvice.com/product/2683-Nextiva/) ### What users love - Flexible business phone solutions - Responsive and knowledgeable assistance - User-friendly and intuitive design ### To take in mind - Inconsistent call reliability issues - Clunky and unintuitive navigation - Complex and confusing administration ### Best rated features: Data Analysis Tools 5.0 Agent Interface 5.0 SSL Security 5.0 Multi-Channel Distribution 5.0 [See all features](https://www.softwareadvice.com/product/2683-Nextiva/#key-features) ### Product: Call Tracker io [Call Tracker io](https://www.softwareadvice.com/voip/call-tracker-profile/) 4.79 [(19)](https://www.softwareadvice.com/voip/call-tracker-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free numbers used in the United States and Canada. The application also helps manage call analytics in real-time, giving agents and managers insights that can help make data-driven decisions, while supporting the organization's marketing strategy. Call Tracker also allows organizations to brand the interface with the company's logo, for no additional cost. It can cut down on the information gap between customers and agents by providing SMS functionality. Additionally, the application offers call recording and automatic note-taking functionality, allowing agents to focus more on the conversation at hand. Multiple accounts can be added, which gives users the ability to customize the organization of teams and user groups. Instant call notifications are available to alert users when a call is incoming. Additional users can be added for no extra charge.... [Read more](https://www.softwareadvice.com/voip/call-tracker-profile/) ### Best rated features: Keyword Tracking 5.0 Call Recording 5.0 Call Tracking Metrics 5.0 Caller ID 5.0 [See all features](https://www.softwareadvice.com/voip/call-tracker-profile/#key-features) ### Basic $37.00/month [See full pricing details](https://www.softwareadvice.com/voip/call-tracker-profile/#pricing-and-plans) ### Product: Retreaver [Retreaver](https://www.softwareadvice.com/call-center/retreaver-profile/) 4.88 [(16)](https://www.softwareadvice.com/call-center/retreaver-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or departments. The solution helps agencies, marketers and brands analyze their inbound calls, manage caller profiles, dynamically route calls, analyze ROI, track conversions and generate reports. Retreaver offers the capability to place calls on hold and transfer calls to available agents. Users can also record and log call information for future analysis. After each call the solution triggers an automatic workflow which provides analysis into ROI data. Retreaver matches incoming callers with a contact database to update reporting and marketing systems on a real-time basis. Users can also manage client billing and report from one centralized account. The solution offers integration with Hubspot, Eloqua and Google Analytics. Services are offered on a monthly subscription basis and support is available via knowledge base and phone.... [Read more](https://www.softwareadvice.com/call-center/retreaver-profile/) ### Best rated features: IVR 5.0 Keyword Tracking 5.0 Call Tracking Metrics 4.8 Caller ID 4.8 ### Worst rated features: Conversion Tracking 4.0 [See all features](https://www.softwareadvice.com/call-center/retreaver-profile/#key-features) ### Basic $25.00/month [See full pricing details](https://www.softwareadvice.com/call-center/retreaver-profile/#pricing-and-plans) ### Product: Infinity Call Tracking [Infinity Call Tracking](https://www.softwareadvice.com/product/470524-Call-Tracking/) 4.71 [(17)](https://www.softwareadvice.com/product/470524-Call-Tracking/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment analysis. The platform enables users to track numbers across multiple channels including websites, landing pages, emails, brochures and more. Infinity offers visitor level call tracking to let users track the digital journey of prospects and capture their website interactions history with sources, channels and keywords data. Additionally, it facilitates tracking for multiple campaigns as well as sessions. The platform also allows users to analyze marketing initiatives via offline tracking from sources such as broadcast adverts, business cards and flyers. Infinity integrates with various third-party applications such as Omniture, Webtrends, Quantcast, Salesforce, Google Adwords, DCM and Google Analytics. The product is available on a monthly subscription pricing and support is extended via phone, email, documentation and an online helpdesk.... [Read more](https://www.softwareadvice.com/product/470524-Call-Tracking/) ### Basic $65.00/month [See full pricing details](https://www.softwareadvice.com/product/470524-Call-Tracking/#pricing-and-plans) ### Product: Dial800 CallView360 [Dial800 CallView360](https://www.softwareadvice.com/voip/dial800-profile/) 4.80 [(10)](https://www.softwareadvice.com/voip/dial800-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Make every conversation count using cloud-based campaign tracking, automated analytics, and real-time insights. Leverage Dial800's integrative platform to easily analyze the results of your campaigns. Real-time call and text tracking, and optimized communications with your customers using our cloud-based business phone system. CALL & TEXT TRACKING: Get hundreds of data points on every customer interaction. Easy integrations with leading business platforms to share your call tracking data. ADVANCED CALL FLOWS & ROUTING MANAGEMENT: Learn how organizations of every size benefit from Dial800's routing system, designed to optimize caller experience. TARGETED ANALYTICS: Built-in AI analytics and custom reporting & KPI dashboards. ADD-ON BUSINESS PHONE SERVICES: Cloud-based business phone services with tools for voice, video, and messaging - Track, take, and make your calls with Dial800.... [Read more](https://www.softwareadvice.com/voip/dial800-profile/) ### Best rated features: Archiving & Retention 5.0 File Transfer 5.0 Alerts/Notifications 5.0 Reporting & Statistics 5.0 [See all features](https://www.softwareadvice.com/voip/dial800-profile/#key-features) ### Basic - Enterprise Packages $50.00/month Call Tracking and Analytics Package Pricing Varies based on numbers, usage, features, and dedicated account management. Connect with our team to build your best-fit solution.... [Read more](https://www.softwareadvice.com/voip/dial800-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/voip/dial800-profile/#pricing-and-plans) ### Product: Zoom Phone [Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/) 4.52 [(244)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/) Best for:Video Conferencing ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality. The platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on. Zoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures.... [Read more](https://www.softwareadvice.com/voip/zoom-phone-profile/) ### Best rated features: PBX 5.0 Computer Telephony Integration 5.0 Virtual Call Center 4.8 Voice Mail 4.8 ### Worst rated features: Contact Management 2.8 Multi-Channel Communication 3.0 SIP Trunking 3.6 IVR 3.7 [See all features](https://www.softwareadvice.com/voip/zoom-phone-profile/#key-features) ### US and Canada Metered $10.00/month Pay as you go. ### US and Canada Unlimited $15.00/month Unlimited regional calling. ### Global Select $20.00/month Choose from 40+ countries and territory. [See full pricing details](https://www.softwareadvice.com/voip/zoom-phone-profile/#pricing-and-plans) ### Product: FluentStream [FluentStream](https://www.softwareadvice.com/call-center/fluentstream-profile/) 4.56 [(71)](https://www.softwareadvice.com/call-center/fluentstream-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business. Key Features: ● Cloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration. ● Intuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. ● Analytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity. ● Mobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS. ● Advanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing.... [Read more](https://www.softwareadvice.com/call-center/fluentstream-profile/) ### Best rated features: Multi-Channel Communication 5.0 Support Ticket Management 5.0 Call Monitoring 5.0 Call Center Management 5.0 ### Worst rated features: Automatic Call Distribution 3.7 [See all features](https://www.softwareadvice.com/call-center/fluentstream-profile/#key-features) ### Essential $20.00/month This plan provides you with all the features that will help with your everyday business tasks. It charges you $20 per user per month.... [Read more](https://www.softwareadvice.com/call-center/fluentstream-profile/#pricing-and-plans) ### Advanced $30.00/month This plan includes the advanced features required to meet most of the needs of a small business. It charges you $30 per user per month. The plan includes all the features from the essential plan along with additional features.... [Read more](https://www.softwareadvice.com/call-center/fluentstream-profile/#pricing-and-plans) ### Complete $45.00/month This plan includes all the features that are needed by the call centers and sales teams. It charges you $45 per user per month. The plan includes all the features from the advanced plan along with additional features.... [Read more](https://www.softwareadvice.com/call-center/fluentstream-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/call-center/fluentstream-profile/#pricing-and-plans) ### Product: VXT [VXT](https://www.softwareadvice.com/call-center/vxt-profile/) 4.74 [(39)](https://www.softwareadvice.com/call-center/vxt-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary VXT is a cloud-based VoIP phone system built for professionals. By integrating with the tools you use to run your business, VXT helps you to save time, mitigate risk and generate revenue by automatically managing your admin. VXT is the easiest phone system you will ever use. Enjoy reliable calling and industry-specific features like: recording and transcriptions, automatic time recording, SMS, advanced call routing, IVR, analytics, call tagging, and internal team chat. Join professionals worldwide in automating administrative tasks for a better client experience. VXT is perfect for businesses that make and receive calls frequently. In particular: law firms, staffing and recruitment agencies, accounting firms, financial services and other professional services.... [Read more](https://www.softwareadvice.com/call-center/vxt-profile/) ### Best rated features: Communication Management 5.0 Monitoring 5.0 Call Transcription 5.0 Automatic Transcription 5.0 ### Worst rated features: Multi-Language 2.5 [See all features](https://www.softwareadvice.com/call-center/vxt-profile/#key-features) ### Product: Callcap [Callcap](https://www.softwareadvice.com/voip/callcap-profile/) 4.59 [(22)](https://www.softwareadvice.com/voip/callcap-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Callcap is a cloud-based voice over internet protocol (VoIP) solution that helps businesses automate processes for call tracking, data collection and website conversions to generate leads for increasing sales. Key features include distributed call recording, instant retrieval, file transfer, call sharing and archiving. Designed for businesses of all sizes, Callcap provides local as well as toll-free numbers, caller greetings, blacklisting and custom disclaimers based on client requirements. It allows firms to forward calls across multiple locations and manage routing schemes for assigning tasks to employees. Additionally, the centralized platform enables enterprises to record and monitor incoming/outgoing calls to generate reports based on business performance. Callcap helps users analyze customer demography and promote advertisements and marketing campaigns to ensure audience targetting. It is available on a monthly subscription and support os extended via documentation, phone and other online measures.... [Read more](https://www.softwareadvice.com/voip/callcap-profile/) ### Basic $29.00/month [See full pricing details](https://www.softwareadvice.com/voip/callcap-profile/#pricing-and-plans) ### Product: Microcall [Microcall](https://www.softwareadvice.com/data-collection/microcall-profile/) 4.61 [(18)](https://www.softwareadvice.com/data-collection/microcall-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Microcall is a unified call analytics solution that helps organizations analyze and clarify complicated voice data by producing easy-to-visualize dashboards to improve employee productivity, manage the voice infrastructure, troubleshoot voice issues, reduce expenses, and improve operational efficiency. Microcall helps users streamline employee management and the voice infrastructure by providing cradle-to-grave searches and ad-hoc reports, real-time alerts for notification of SIP capacity issues, improper routing, voice usage irregularities, customer service levels, increased expenses, toll fraud, as well as dashboards for employee abuse and misuses. Microcall integrates with all on-premises and cloud-based voice solutions including Cisco, Microsoft Teams, Avaya, Webex and all Session Border Controllers.... [Read more](https://www.softwareadvice.com/data-collection/microcall-profile/) ### Best rated features: Dashboard 5.0 Customizable Reports 5.0 Self-service Analytics 5.0 Multiple Data Sources 5.0 [See all features](https://www.softwareadvice.com/data-collection/microcall-profile/#key-features) ### Plan Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/data-collection/microcall-profile/#pricing-and-plans) ### Product: Hosted Contact Center [Hosted Contact Center](https://www.softwareadvice.com/call-center/hosted-contact-center-profile/) 5.0 [(2)](https://www.softwareadvice.com/call-center/hosted-contact-center-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution powered by AI and machine learning. The Intelligent Contacts platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass. With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x. Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT. Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. Contact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.... [Read more](https://www.softwareadvice.com/call-center/hosted-contact-center-profile/) ### Best rated features: Call Routing 5.0 Lead Management 5.0 Multiple User Accounts 5.0 Auto-Dialer 5.0 ### Worst rated features: Call Monitoring 3.0 Recording 4.0 Call Recording 4.0 [See all features](https://www.softwareadvice.com/call-center/hosted-contact-center-profile/#key-features) 1 [2](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=2)[3](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=3)[4](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=4)[5](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=5)[6](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=6) ## Popular Comparisons [ 800.com vs RingEX ](https://www.softwareadvice.com/voip/800-com-profile/vs/office/)[ Dialpad vs Nextiva ](https://www.softwareadvice.com/compare/2683-Nextiva/vs/74028-dialpad/)[ Aircall vs CallHippo ](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[ LiveAgent vs NiCE CXone ](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/liveagent/)[ Telnyx Suite vs Twilio ](https://www.softwareadvice.com/voip/telnyx-profile/vs/twilio/)[ Five9 vs Calabrio ONE ](https://www.softwareadvice.com/compare/20063-five9/vs/231268-Calabrio-One-Suite/) ## Your Guide to Top Call Tracking Software, March 2025 Software Advice uses reviews from real software users to highlight the top-rated Call Tracking products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [800.com](https://www.softwareadvice.com/voip/800-com-profile/) - [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) - [CallTrackingMetrics](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) - [Convirza](https://www.softwareadvice.com/call-center/convirza-profile/) - [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) - [Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) - [smrtPhone](https://www.softwareadvice.com/voip/smrtphone-profile/) - [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Digital natives—companies that _began_ as online companies and whose products are largely digital—get a lot of tech things right. As well they should. After all, they get to avoid the awkward growing pains, aka digital transformations, that traditional businesses pass through as they mature to become competitive in the online and digital worlds. Of the many things digital natives get right, customer communication is at the top of the list. They understand that communication is always contextual and—most importantly—they use the right tools to both identify the context of every interaction and turn that context into action. Call tracking software is one of those tools. It takes customer communication to the next level, giving insights into who is calling and why, before you even pick up the phone. This Buyer's Guide will help you understand call tracking software and strategies so your company can leverage one of the tools that makes digital natives so successful. Below, we explain: [What Is Call Tracking Software?](#WhatIsCallTrackingSoftware) [How Does Call Tracking Work?](#HowDoesCallTrackingWork) [How Is Call Tracking Software Implemented?](#HowIsCallTrackingSoftwareImplemented) [Common Features of Call Tracking Software](#CommonFeaturesofCallTrackingSoftware) ## What Is Call Tracking Software? Call tracking software is a set of tools that gives companies insight into why customers are calling. No, it can't read minds, but it accomplishes almost the same thing by letting a company know what a customer was looking at when they decided to pick up the phone. Let's look at an example scenario. Imagine the phone at your small or midsize business (SMB) is ringing. You don't know who the caller is, and there are any number of reasons they might be calling: - Are they an existing customer or a new prospect? - Are they calling because they saw your new billboard or newspaper ad? - Are they calling because they read your blog post about a new product? - Do they want more information about how your product compares to your competitor's offer? Call tracking software answers these questions before you even pick up the phone. In small offices, this can be helpful, simply by tipping you off to the nature of the call. More commonly, the information is used to route the calls to different specialists, those trained and ready to handle that specific type of inbound call. ## How Does Call Tracking Work? Multiple phone numbers are the trick that make call tracking software possible. In four simple steps, here's how it works: 1. Your company keeps its current, main phone number(s), but also has a bucket of additional phone numbers. Those additional phone numbers are provided by your call tracking software provider. 2. The additional numbers are placed selectively and individually on: - Marketing materials - Online advertisements - Select web pages and blog posts - Flyers and handouts - Any other promotional materials or public-facing resources 3. When a customer calls in on one of those phone numbers, your call tracking software provides the context—either through a computer interface or by routing the call to specific extensions. 4. With that context in front of you, you're able to extrapolate a great deal of information about the nature of the call and respond accordingly. Call tracking software needs to work closely with other IT systems, so it's implementation must be carefully planned and considered. ## How Is Call Tracking Software Implemented? Call tracking software can be implemented as part of a CPaaS (communication platform as a service) or as a stand-alone service that integrates with your existing [business telephony system](https://www.softwareadvice.com/voip/). Call tracking with CPaaS usually requires more do-it-yourself engineering and is advisable only for companies with complex call routing implementation requirements. Imagine, for example, you need call tracking to work in tandem with your company's smartphone app. That's the path Uber took when building its app on top of the Twilio CPaaS. Most SMBs are looking for turnkey solutions, such as those provided by [CallRail](https://www.softwareadvice.com/call-center/callrail-profile/) and [CallTrackingMetrics](https://www.calltrackingmetrics.com/). These work on top of your existing business phone or [call center system](https://www.softwareadvice.com/call-center/). ## Common Features of Call Tracking Software As noted, call tracking software can be purchased as a stand-alone product. But even then, it's always implemented with some type of business telephony system, from a basic two-line office phone system to a full-on [call center platform](https://www.softwareadvice.com/call-center/). For this reason, buyers should expect some crossover functionality between call tracking software and other telephony IT. Common and core call tracking software features include: **Tracking numbers** The extra telephone numbers provided by the tracking software company and placed on marketing materials, advertisements and other public-facing resources. [Automatic call distribution (ACD)](https://www.softwareadvice.com/call-center/auto-call-distribution-comparison/) Automatically routes calls to specific (internal) extensions or branch offices, depending on the context of the originating call. **Software integrations** Helps integrate call tracking into other business software platforms. This can, as an example, pull up a customer's CRM record when that customer calls. **API access** API access provides tools for developers to integrate the call tracking software functionality into other business applications. **Call reporting** Provides a dashboard interface for tracking overall success of various tracked numbers, calls and campaigns. [Call recording](https://www.softwareadvice.com/call-center/call-recording-comparison/) Record and review calls from a centralized dashboard. This preserves recorded calls for compliance, training and quality control. [Call monitoring](https://www.softwareadvice.com/call-center/monitoring-comparison/) Lets management listen in on active calls, sometimes with additional barge and whisper functions. (See [No. 4 here](https://www.softwareadvice.com/resources/6-phone-system-features-every-business-needs/) for more detail.) **AdWords call tracking** Connects tracked numbers to individual Google AdWords campaigns giving you insight into the performance of different ads, phrasings and keyword targets. **Vanity phone numbers** Vanity phone numbers—[phone numbers that spell words](https://www.softwareadvice.com/resources/want-memorable-toll-free-number-ask-neuroscientist/) and can improve call-in rates—are offered by some call tracking software services. [TrackMyLeads](https://www.softwareadvice.com/crm/trackmyleads-profile/) _uses call tracking to compile and track success rates of various campaigns_ Call tracking software can be a relatively challenging software purchase, due to the complexity of its implementation and its unique integration requirements. If your company has plans to upgrade its call center or telephony platform, then the easiest solution would be to find one that incorporates call tracking functionality off the shelf. Alternatively, many of the stand-alone call tracking solutions can be used with most common business phone systems. Browse the list of products above or give our advisors a call and we'll help you come up with a shortlist of products that will work for you. ### Related Call Tracking Software - [Business Intelligence Software](https://www.softwareadvice.com/bi/) - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Campaign Management Software](https://www.softwareadvice.com/marketing/campaign-management-comparison/) - [Lead Management Software](https://www.softwareadvice.com/marketing/lead-management-comparison/) - [Reporting Software](https://www.softwareadvice.com/reporting-tools/) - [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/)