# Best Call Tracking Software - 2026 Reviews & Pricing > Find the best Call Tracking Software for your organization. Compare top Call Tracking Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/voip/call-tracking-comparison --- [Home](https://www.softwareadvice.com/) / Call Tracking Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Call Tracking Software of 2026 Updated June 17, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 140 results ### Compare Products Showing 1 - 25 of 140 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [RingEX](https://www.softwareadvice.com/call-center/office-profile/) RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the ...[Read more about RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** ([1204 reviews](https://www.softwareadvice.com/call-center/office-profile/reviews/)) **15** recommendations Free trial Free version Integrations Integrations Dropbox Business Google Workspace +8 more +7 more +6 more RingEX's Best Rated Features 5.0Multi-Channel Communication See All RingEX's Worst Rated Features 3.17Reporting & Statistics See All [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) ChorusCX Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering con...[Read more about ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** ([1 reviews](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/#reviews)) **10** recommendations Free trial Free version Integrations Integrations Avaya UCaaS Avaya Cloud Office +1 more +0 more +0 more [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center...[Read more about Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** ([565 reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)) **9** recommendations Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +52 more +51 more +50 more Dialpad's Best Rated Features 4.63Computer Telephony Integration See All Dialpad's Worst Rated Features 3.32Call Transfer See All [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud p...[Read more about Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** ([41 reviews](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)) **6** recommendations Free trial Free version Integrations Integrations Microsoft Teams Zoho CRM +6 more +5 more +4 more Ultatel Cloud Business Phone System's Best Rated Features 4.60VoIP Connection See All Ultatel Cloud Business Phone System's Worst Rated Features 4.14Call Logging See All [Five9](https://www.softwareadvice.com/call-center/five9-profile/) Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. ...[Read more about Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** ([483 reviews](https://www.softwareadvice.com/call-center/five9-profile/reviews/)) **3** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud Microsoft Teams +15 more +14 more +13 more Five9's Best Rated Features 5.0Call Tracking See All Five9's Worst Rated Features 3.71Automated Routing See All [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions...[Read more about 800.com](https://www.softwareadvice.com/voip/800-com-profile/) **4.7** ([339 reviews](https://www.softwareadvice.com/voip/800-com-profile/reviews/)) Free trial Free version 800.com's Best Rated Features 5.0CRM See All 800.com's Worst Rated Features 4.17Third-Party Integrations See All [Telnyx Suite](https://www.softwareadvice.com/voip/telnyx-profile/) Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and I...[Read more about Telnyx Suite](https://www.softwareadvice.com/voip/telnyx-profile/) **4.8** ([195 reviews](https://www.softwareadvice.com/voip/telnyx-profile/reviews/)) Free trial Free version Integrations Integrations 3CX VICIdial +9 more +8 more +7 more Telnyx Suite's Best Rated Features 4.88Multi-Channel Communication See All Telnyx Suite's Worst Rated Features 4.45Call Center Management See All [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organ...[Read more about CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) **4.7** ([158 reviews](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +59 more +58 more +57 more CTM's Best Rated Features 5.0Alerts/Notifications See All CTM's Worst Rated Features 3.83Cross Channel Attribution See All [WhatConverts](https://www.softwareadvice.com/marketing/whatconverts-profile/) WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows...[Read more about WhatConverts](https://www.softwareadvice.com/marketing/whatconverts-profile/) **4.9** ([50 reviews](https://www.softwareadvice.com/marketing/whatconverts-profile/#reviews)) Free trial Free version Integrations Integrations WordPress Wix +59 more +58 more +57 more [AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/) AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platfor...[Read more about AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/) **4.8** ([59 reviews](https://www.softwareadvice.com/voip/avoxi-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Microsoft Teams +24 more +23 more +22 more AVOXI's Best Rated Features 4.74Reporting/Analytics See All AVOXI's Worst Rated Features 4.74Reporting/Analytics See All [800response](https://www.softwareadvice.com/marketing/800response-profile/) 800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routi...[Read more about 800response](https://www.softwareadvice.com/marketing/800response-profile/) **4.8** ([61 reviews](https://www.softwareadvice.com/marketing/800response-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Excel +0 more +0 more +0 more 800response's Best Rated Features 4.63Call Recording See All 800response's Worst Rated Features 4.63Call Recording See All [Clixtell](https://www.softwareadvice.com/voip/clixtell-profile/) Clixtell is a software-as-a-service that provides advanced Google Ads click fraud protection & detection solutions for businesse...[Read more about Clixtell](https://www.softwareadvice.com/voip/clixtell-profile/) **4.8** ([30 reviews](https://www.softwareadvice.com/voip/clixtell-profile/reviews/)) Free trial Free version Integrations Integrations WordPress Google Analytics 360 +3 more +2 more +1 more [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that includ...[Read more about VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) **4.7** ([55 reviews](https://www.softwareadvice.com/contact-center/voipstudio-profile/#reviews)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Zoho CRM +8 more +7 more +6 more VoIPstudio's Best Rated Features 5.0Voice Mail See All VoIPstudio's Worst Rated Features 3.83Call Logging See All [PhoneWagon](https://www.softwareadvice.com/voip/phonewagon-profile/) PhoneWagon is a cloud-based business communication solution that enables small enterprises to manage marketing campaigns and tra...[Read more about PhoneWagon](https://www.softwareadvice.com/voip/phonewagon-profile/) **4.7** ([42 reviews](https://www.softwareadvice.com/voip/phonewagon-profile/#reviews)) Free trial Free version Integrations Integrations Google Analytics 360 HubSpot CRM +2 more +1 more +0 more [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. T...[Read more about Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) **4.6** ([918 reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)) Free trial Free version Integrations Integrations Google Workspace Microsoft Teams +17 more +16 more +15 more Nextiva's Best Rated Features 4.87VoIP See All Nextiva's Worst Rated Features 3.67Access Controls/Permissions See All [Call Tracker io](https://www.softwareadvice.com/voip/call-tracker-profile/) Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and ou...[Read more about Call Tracker io](https://www.softwareadvice.com/voip/call-tracker-profile/) **4.8** ([19 reviews](https://www.softwareadvice.com/voip/call-tracker-profile/reviews/)) Free trial Free version [Retreaver](https://www.softwareadvice.com/call-center/retreaver-profile/) Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or departments. The solu...[Read more about Retreaver](https://www.softwareadvice.com/call-center/retreaver-profile/) **4.9** ([16 reviews](https://www.softwareadvice.com/call-center/retreaver-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +27 more +26 more +25 more [Infinity Call Tracking](https://www.softwareadvice.com/product/470524-Call-Tracking/) Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing ...[Read more about Infinity Call Tracking](https://www.softwareadvice.com/product/470524-Call-Tracking/) **4.7** ([17 reviews](https://www.softwareadvice.com/product/470524-Call-Tracking/#reviews)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Google Analytics 360 +4 more +3 more +2 more [VXT](https://www.softwareadvice.com/call-center/vxt-profile/) VXT is a cloud-based VoIP phone system built for professionals. By integrating with the tools you use to run your business, VXT ...[Read more about VXT](https://www.softwareadvice.com/call-center/vxt-profile/) **4.7** ([39 reviews](https://www.softwareadvice.com/call-center/vxt-profile/reviews/)) Free trial Free version Integrations Integrations HubSpot CRM Pipedrive +16 more +15 more +14 more VXT's Best Rated Features 5.0Communication Management See All VXT's Worst Rated Features 4.33Alerts/Notifications See All [Dial800 CallView360](https://www.softwareadvice.com/voip/dial800-profile/) Make every conversation count using cloud-based campaign tracking, automated analytics, and real-time insights. Leverage Dial80...[Read more about Dial800 CallView360](https://www.softwareadvice.com/voip/dial800-profile/) **4.8** ([10 reviews](https://www.softwareadvice.com/voip/dial800-profile/#reviews)) Free trial Free version Integrations Integrations Google Analytics 360 HubSpot CRM +2 more +1 more +0 more Dial800 CallView360's Best Rated Features 4.83Call Routing See All Dial800 CallView360's Worst Rated Features 4.83Call Routing See All [Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/) Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and c...[Read more about Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/) **4.5** ([244 reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/)) Free trial Free version Zoom Phone's Best Rated Features 4.77Voice Mail See All Zoom Phone's Worst Rated Features 3.63SIP Trunking See All [FluentStream](https://www.softwareadvice.com/call-center/fluentstream-profile/) FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMB...[Read more about FluentStream](https://www.softwareadvice.com/call-center/fluentstream-profile/) **4.6** ([71 reviews](https://www.softwareadvice.com/call-center/fluentstream-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Teams +0 more +0 more +0 more [Callcap](https://www.softwareadvice.com/voip/callcap-profile/) Callcap is a cloud-based voice over internet protocol (VoIP) solution that helps businesses automate processes for call tracking...[Read more about Callcap](https://www.softwareadvice.com/voip/callcap-profile/) **4.6** ([22 reviews](https://www.softwareadvice.com/voip/callcap-profile/#reviews)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Google Analytics 360 +2 more +1 more +0 more [Microcall](https://www.softwareadvice.com/data-collection/microcall-profile/) Microcall is a unified call analytics solution that helps organizations analyze and clarify complicated voice data by producing ...[Read more about Microcall](https://www.softwareadvice.com/data-collection/microcall-profile/) **4.6** ([18 reviews](https://www.softwareadvice.com/data-collection/microcall-profile/reviews/)) Free trial Free version Integrations Integrations Zoom Workplace GoTo Meeting +9 more +8 more +7 more Microcall's Best Rated Features 4.86Caller ID See All Microcall's Worst Rated Features 4.86Caller ID See All [Hosted Contact Center](https://www.softwareadvice.com/call-center/hosted-contact-center-profile/) Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution powered by ...[Read more about Hosted Contact Center](https://www.softwareadvice.com/call-center/hosted-contact-center-profile/) **5.0** ([2 reviews](https://www.softwareadvice.com/call-center/hosted-contact-center-profile/#reviews)) Free trial Free version Integrations Integrations Zoho CRM Zoho CRM Plus +3 more +2 more +1 more 1 [2](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=2)[3](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=3)[4](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=4)[5](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=5)[6](https://www.softwareadvice.com/voip/call-tracking-comparison/?page=6) ## Popular Comparisons [ 800.com vs RingEX ](https://www.softwareadvice.com/voip/800-com-profile/vs/office/)[ Dialpad vs Nextiva ](https://www.softwareadvice.com/compare/2683-Nextiva/vs/74028-dialpad/)[ Aircall vs CallHippo ](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[ LiveAgent vs NiCE CXone ](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/liveagent/)[ Telnyx Suite vs Twilio ](https://www.softwareadvice.com/voip/telnyx-profile/vs/twilio/)[ Zoom Phone vs CloudTalk ](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/zoom-phone/) ## Your Guide to Top Call Tracking Software, March 2025 Software Advice uses reviews from real software users to highlight the top-rated Call Tracking products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [800.com](https://www.softwareadvice.com/voip/800-com-profile/) - [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) - [CallTrackingMetrics](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) - [Convirza](https://www.softwareadvice.com/call-center/convirza-profile/) - [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) - [Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) - [smrtPhone](https://www.softwareadvice.com/voip/smrtphone-profile/) - [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Digital natives—companies that _began_ as online companies and whose products are largely digital—get a lot of tech things right. As well they should. After all, they get to avoid the awkward growing pains, aka digital transformations, that traditional businesses pass through as they mature to become competitive in the online and digital worlds. Of the many things digital natives get right, customer communication is at the top of the list. They understand that communication is always contextual and—most importantly—they use the right tools to both identify the context of every interaction and turn that context into action. Call tracking software is one of those tools. It takes customer communication to the next level, giving insights into who is calling and why, before you even pick up the phone. This Buyer's Guide will help you understand call tracking software and strategies so your company can leverage one of the tools that makes digital natives so successful. Below, we explain: [What Is Call Tracking Software?](#WhatIsCallTrackingSoftware) [How Does Call Tracking Work?](#HowDoesCallTrackingWork) [How Is Call Tracking Software Implemented?](#HowIsCallTrackingSoftwareImplemented) [Common Features of Call Tracking Software](#CommonFeaturesofCallTrackingSoftware) ## What Is Call Tracking Software? Call tracking software is a set of tools that gives companies insight into why customers are calling. No, it can't read minds, but it accomplishes almost the same thing by letting a company know what a customer was looking at when they decided to pick up the phone. Let's look at an example scenario. Imagine the phone at your small or midsize business (SMB) is ringing. You don't know who the caller is, and there are any number of reasons they might be calling: - Are they an existing customer or a new prospect? - Are they calling because they saw your new billboard or newspaper ad? - Are they calling because they read your blog post about a new product? - Do they want more information about how your product compares to your competitor's offer? Call tracking software answers these questions before you even pick up the phone. In small offices, this can be helpful, simply by tipping you off to the nature of the call. More commonly, the information is used to route the calls to different specialists, those trained and ready to handle that specific type of inbound call. ## How Does Call Tracking Work? Multiple phone numbers are the trick that make call tracking software possible. In four simple steps, here's how it works: 1. Your company keeps its current, main phone number(s), but also has a bucket of additional phone numbers. Those additional phone numbers are provided by your call tracking software provider. 2. The additional numbers are placed selectively and individually on: - Marketing materials - Online advertisements - Select web pages and blog posts - Flyers and handouts - Any other promotional materials or public-facing resources 3. When a customer calls in on one of those phone numbers, your call tracking software provides the context—either through a computer interface or by routing the call to specific extensions. 4. With that context in front of you, you're able to extrapolate a great deal of information about the nature of the call and respond accordingly. Call tracking software needs to work closely with other IT systems, so it's implementation must be carefully planned and considered. ## How Is Call Tracking Software Implemented? Call tracking software can be implemented as part of a CPaaS (communication platform as a service) or as a stand-alone service that integrates with your existing [business telephony system](https://www.softwareadvice.com/voip/). Call tracking with CPaaS usually requires more do-it-yourself engineering and is advisable only for companies with complex call routing implementation requirements. Imagine, for example, you need call tracking to work in tandem with your company's smartphone app. That's the path Uber took when building its app on top of the Twilio CPaaS. Most SMBs are looking for turnkey solutions, such as those provided by [CallRail](https://www.softwareadvice.com/call-center/callrail-profile/) and [CallTrackingMetrics](https://www.calltrackingmetrics.com/). These work on top of your existing business phone or [call center system](https://www.softwareadvice.com/call-center/). ## Common Features of Call Tracking Software As noted, call tracking software can be purchased as a stand-alone product. But even then, it's always implemented with some type of business telephony system, from a basic two-line office phone system to a full-on [call center platform](https://www.softwareadvice.com/call-center/). For this reason, buyers should expect some crossover functionality between call tracking software and other telephony IT. Common and core call tracking software features include: **Tracking numbers** The extra telephone numbers provided by the tracking software company and placed on marketing materials, advertisements and other public-facing resources. [Automatic call distribution (ACD)](https://www.softwareadvice.com/call-center/auto-call-distribution-comparison/) Automatically routes calls to specific (internal) extensions or branch offices, depending on the context of the originating call. **Software integrations** Helps integrate call tracking into other business software platforms. This can, as an example, pull up a customer's CRM record when that customer calls. **API access** API access provides tools for developers to integrate the call tracking software functionality into other business applications. **Call reporting** Provides a dashboard interface for tracking overall success of various tracked numbers, calls and campaigns. [Call recording](https://www.softwareadvice.com/call-center/call-recording-comparison/) Record and review calls from a centralized dashboard. This preserves recorded calls for compliance, training and quality control. [Call monitoring](https://www.softwareadvice.com/call-center/monitoring-comparison/) Lets management listen in on active calls, sometimes with additional barge and whisper functions. (See [No. 4 here](https://www.softwareadvice.com/resources/6-phone-system-features-every-business-needs/) for more detail.) **AdWords call tracking** Connects tracked numbers to individual Google AdWords campaigns giving you insight into the performance of different ads, phrasings and keyword targets. **Vanity phone numbers** Vanity phone numbers—[phone numbers that spell words](https://www.softwareadvice.com/resources/want-memorable-toll-free-number-ask-neuroscientist/) and can improve call-in rates—are offered by some call tracking software services. [TrackMyLeads](https://www.softwareadvice.com/crm/trackmyleads-profile/) _uses call tracking to compile and track success rates of various campaigns_ Call tracking software can be a relatively challenging software purchase, due to the complexity of its implementation and its unique integration requirements. If your company has plans to upgrade its call center or telephony platform, then the easiest solution would be to find one that incorporates call tracking functionality off the shelf. Alternatively, many of the stand-alone call tracking solutions can be used with most common business phone systems. Browse the list of products above or give our advisors a call and we'll help you come up with a shortlist of products that will work for you. ### Related Call Tracking Software - [Business Intelligence Software](https://www.softwareadvice.com/bi/) - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Campaign Management Software](https://www.softwareadvice.com/marketing/campaign-management-comparison/) - [Lead Management Software](https://www.softwareadvice.com/marketing/lead-management-comparison/) - [Reporting Software](https://www.softwareadvice.com/reporting-tools/) - [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) Best Call Tracking Software - 2026 Reviews & Pricing