About Callhippo

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more.

Primary features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. Additionally, the platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls.

CallHippo integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Pricing of the product is ba...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

68 Reviews of Callhippo

Average User Ratings

Overall

4.05 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(44)

44

4 stars

(14)

14

3 stars

(4)

4

2 stars

(0)

0

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 68 results

November 2018

Fortune from Ogastartup Digital Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Customer Support!

Pros

CallHippo has a very responsive customer support team. CallHippo has always ensured that my team receives the best customer support anyone can get. When we had problems during the initial setting up process, the support staff provided fast real time solutions that that impressed me. The customer service people always make sure that customers are treated with the utmost respect and attention and I can say it isn't about what I heard alone but I have firsthand experience of the way they work. The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes. My verdict: It's worth a try. You'll be glad you did.

Cons

I'm really satisfied with the way it works. All I can say is that the software development team continue to improve on the excellent job they've done so far.

January 2020

Hugo from www.theclickscounsel.com

Company Size: 1 employee

Industry: Investment Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Customer Support Service - Live Chat

I would really like to thank my amazing support agents who have been with me from the beginning and continue to be there, guiding me and holding my hand every step of the way, their product knowledge is superb, they respond within seconds, they're patient and very kind and also a great team of advisers! [SENSITIVE CONTENT HIDDEN] are amazing! It is individuals like these two that hold a company's name and reputation as high as possible. It is very rare to find support agents that go the extra mile for their customers and so far [SENSITIVE CONTENT HIDDEN] have went above and beyond, assisting me with my needs. Thank you for such an outstanding support service! Please keep it up!

Pros

What I appreciate most about Call Hippo, hmm... It would be the virtual numbers, it is the main reason I signed up for this in the first place, so I started on the bronze plan however within a few days I upgraded to platinum as it offers so much more benefits like soft-phone integration, unlimited calling minutes plus a free virtual number.

Cons

What I didn't appreciate about the software is using the call Hippo dialing soft-phone, I mean yes it is simple to use and effective in terms of its functionality however I don't quite like the look of it, it looks boring, I really would recommend that the look could be a little more interesting.

Reasons for Choosing Callhippo

Well I noticed that it was more affordable to get a virtual number from CallHippo however that was not the case because I had to get on a plan which costed me more than I expected but by then it was too late to back out, luckily I spoke with [SENSITIVE CONTENT HIDDEN] and they recommenced that I upgrade my plan to get more benefits because I was also looking for afford calling per second billing and once I found out what the Platninum plan had to offer I was more than happy to choose it!

November 2019

Poonam from E Virtual Employees

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Amazing customer support and call quality!

Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money!

Pros

That we always someone to reach out to, in case of a query! need to follow those long procedures to get to the customer service dept. Someone new like me, might have questions and queries in the initial phase! And I highly appreciate CallHippo customer service!

Cons

I would say you should come up with options where one can sign up, without having a GSuit account or with email IDs like Gmail.com, yahoo.com! As I believe an entrepreneur, or a freelancer, might not have access or availability of official email Id! Hence they are left with no choice than not to use your service!!

November 2018

David from Normandien Pass Ranch (Pty) Ltd

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

November 2018

Cautiously Optimistic

Cautiously Optimistic!

Pros

After an initial poor experience with one of the support staff the manager stepped in. Kudos to following through on numerous awkward first starts. Despite one after another issues that came up they finally persevered and I have a functional product to try out for the next year. We will see how the relationship goes after I've had some time to use.

Cons

Some of the functionality is clear other parts are not so. The company could do themselves a favor by clearly documenting the capabilities AND LIMITATIONS so that the prospective customer knows what they are. The company could also do themselves a favor by reviewing their website and removing obvious typographical, grammatical and outright silliness from their website (i.e, there is no Boston County in California). The lack of paying attention to detail in the web pages was evident in similar problems that occurred getting the software to work. I feel like I was the first customer that ever used the product from South Africa.

Response from CallHippo

Replied December 2018

Hi David, we are happy that you are staying with us. Now that you understand that South Africa local number requires local address proof to activate. There are certain guidelines set by the carriers with respect to virtual phone numbers activation and we have to abide by those to avoid any abuse. We dont need any personal information nor, we bill our customers for unused services. We are a legitimately registered US company. We would appreciate if you can re-evaluate the feedback.

May 2019

Michael from buyOTTads.com

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

never had a problem

Tech support answers either live or within minutes. The entire staff is easy to work with.

Pros

being using the telephony software for a few years and I have never had a problem. It always works.

Cons

wish it had an easier integration with ZOHO. However, when you configure it with ZOHO it works great and never breaks.