About Callhippo

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more.

Primary features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. Additionally, the platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls.

CallHippo integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Pricing of the product is ba...


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Supported Operating System(s):

Web browser (OS agnostic)

126 Reviews of Callhippo

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(76)

76

4 stars

(27)

27

3 stars

(5)

5

2 stars

(1)

1

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 126 results

November 2018

Fortune from Ogastartup Digital Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Customer Support!

Pros

CallHippo has a very responsive customer support team. CallHippo has always ensured that my team receives the best customer support anyone can get. When we had problems during the initial setting up process, the support staff provided fast real time solutions that that impressed me. The customer service people always make sure that customers are treated with the utmost respect and attention and I can say it isn't about what I heard alone but I have firsthand experience of the way they work. The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes. My verdict: It's worth a try. You'll be glad you did.

Cons

I'm really satisfied with the way it works. All I can say is that the software development team continue to improve on the excellent job they've done so far.

January 2020

Hugo from www.theclickscounsel.com

Company Size: 1 employee

Industry: Investment Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Customer Support Service - Live Chat

I would really like to thank my amazing support agents who have been with me from the beginning and continue to be there, guiding me and holding my hand every step of the way, their product knowledge is superb, they respond within seconds, they're patient and very kind and also a great team of advisers! [SENSITIVE CONTENT HIDDEN] are amazing! It is individuals like these two that hold a company's name and reputation as high as possible. It is very rare to find support agents that go the extra mile for their customers and so far [SENSITIVE CONTENT HIDDEN] have went above and beyond, assisting me with my needs. Thank you for such an outstanding support service! Please keep it up!

Pros

What I appreciate most about Call Hippo, hmm... It would be the virtual numbers, it is the main reason I signed up for this in the first place, so I started on the bronze plan however within a few days I upgraded to platinum as it offers so much more benefits like soft-phone integration, unlimited calling minutes plus a free virtual number.

Cons

What I didn't appreciate about the software is using the call Hippo dialing soft-phone, I mean yes it is simple to use and effective in terms of its functionality however I don't quite like the look of it, it looks boring, I really would recommend that the look could be a little more interesting.

Reasons for Choosing Callhippo

Well I noticed that it was more affordable to get a virtual number from CallHippo however that was not the case because I had to get on a plan which costed me more than I expected but by then it was too late to back out, luckily I spoke with [SENSITIVE CONTENT HIDDEN] and they recommenced that I upgrade my plan to get more benefits because I was also looking for afford calling per second billing and once I found out what the Platninum plan had to offer I was more than happy to choose it!

October 2020

Johan from Red Biplane

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great support!

Love it!

Pros

Integration was very easy with the help of the great support team.

Cons

Sometimes the Dialer takes time to open in a new tab - maybe that can be improved upon.

October 2020

Leaser from Empire Realty, LLC

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

October 2020

Do not use this company

They deactivated my service without forewarning me, I found out it was deactivated when I tried to log in to the platform. When I called them, they were very nonchalant with their reply. I run two businesses and forgot to pay the credit card I had attached to the payment. I would have received an email from a normal company informing me that they could not collect the payment and would have been given opportunity to pay before just being cut off and uninformed. I am now trying to port my number and Call Hippo keeps trying to get me to stay with them, while not honoring my request at all. They told me I would have the pin to port the number within 24 hours of me telling them I did not want to continue with them. I still have not received my PIN number and this negatively affects my business.

Pros

Being able to send/receive text messages on my desktop.

Cons

The software is too expensive for what they offer, it doesn’t include fax service. The call quality was not good.

Reasons for Choosing Callhippo

I didn’t realize Ring Central offered a service with requiring a land line to be used. Considering that fact, Call Hippo seemed to have what I needed.

October 2020

Jagpreet from RAB Logistics LLC

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Help with call forwarding issue

I can easily take calls in any country when travelling. It make it easier to contact with my customers. I love the customer service [SENSITIVE CONTENT HIDDEN] provided today with call forwarding issue. It shows the support team care for the each and every customer.

Pros

It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.

Cons

App should have more options in side to change few more setting.

Reasons for Choosing Callhippo

Less expensive and better customer service for others.