CallRail Software


 

CallRail is a cloud-based call center software designed for small and midsize businesses that offers call routing, scheduling, tracking and analytics functionalities within a suite.

CallRail features call scheduling which pulls data from agents' calendars and calls agents based on their availability. The software also features phone-number setup, which allows users to select toll-free numbers and manage them on the phone dashboard.

The product offers campaign management, which enables users to assign one tracking number per campaign so that the performance of each campaign can be tracked separately. Users can manage multiple marketing campaign types such as pay per click, search engine optimization and direct marketing.

With the help of reporting and analytics, users can track the progress of their campaigns in real time. Users can also listen to call recordings and decide upon practices to improve the performance of call center operations.

 

CallRail - Adwords tracking
 
  • CallRail - Adwords tracking
    Adwords tracking
  • CallRail - Call analytics
    Call analytics
  • CallRail - Call tracking
    Call tracking
  • CallRail - Dashboard
    Dashboard
  • CallRail - Geo-routing
    Geo-routing
Supported Operating System(s):
Web browser (OS agnostic)

44 Reviews of CallRail

Showing 1-20 of 44

 

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Ashley from Prevue HR

October 2017

October 2017

Great for SEM Marketing!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

Provides invaluable insights into the calls that we receive including; what their source was, keywords they searched for, location, etc. This has helped us immensely when we need to attribute leads to sources to determine ROI.

I also like that our team can go in and review the calls, and provide coaching.

Source: Capterra
 

Blake from FullFunnel
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Covers the gaps on attribution

Ease-of-use

Functionality

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We've been able to automatically log our inbound call data and read between the lines on data like campaign sources to help justify sales and marketing spend. The marketing team sees benefit, the sales team catches more leads... CallRail is an all-around winning system.

Pros

Lots of integrations that all work really well (we frequently utilize WebHooks/Slack to instantly alert sales teams, and the HubSpot integration to get new calls logged into our CRM in real-time). Generating unique ad extension numbers and tracked number pools for landing pages used for paid advertising campaigns has been crucial to assessing performance through those channels, as well. We've also gotten pretty creative with developing call flows, which can be built out alongside your existing auto-attendant setup and utilize custom menus, scheduling (particularly useful for bi-coastal companies), round robin call distribution, and more.

As a sales and marketing outsourcing and consulting firm, we have an agency-like setup with access to multiple accounts, so we can easily serve and administer call tracking for our clients from a single login, and grant selective access to other users.

If you're trying to patch holes in lead attribution for your marketing team or just want to ensure you're never missing out on an opportunity coming from the phones, CallRail is your solution.

Cons

Support documentation can sometimes take a couple of readthroughs to understand, and navigating the menus can be a little confusing on occasion.

Source: Capterra
 

Lise from HHHunt Homes

October 2017

October 2017

I have been extremely pleased with my experience with CallRail. It provides crucial information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Callrail provides accurate, real-time information on number of calls as well as date and time of calls, duration, missed calls , marketing source and call content . I wouldn't want to have an Online Sales program without CallRail. Great value as well.

Cons

No complaints at this time. Everything has gone smoothly after we started to understand how to set up the tracking numbers to our web pages, etc. I haven't looked into tracking OSA return calls but would like more info on that. More training might be good but I'm satisfied so far.

Source: Capterra
 

Tim from Grand Central Storage

September 2017

September 2017

I love this Program.

Ease-of-use

Functionality

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Pros

I love the fact I get a email once a week telling me how many call I have had that week and from what number they came from.

Source: Capterra
 

Christopher from SIX Marketing

September 2017

September 2017

The best tracking company we have worked with to date.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Customer support is excellent when we have an issue. The platform is very user-friendly; our clients and staff picked it up very easily.

Cons

Initially setting up clients was a bit confusing; we had to relaunch after we set our clients up. It wasn't too hard, we just missed it initially.

Source: Capterra
 

Scott from Be Found Online
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I have been using CallRail for SEM call tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The software is easy to use, has industry-leading functionality, and a great support team to help with client questions and set-up.

Cons

I haven't run into any issues so far, but I would like to see even more self-help articles or FAQ sections that address common scenarios for new users.

Source: Capterra
 

Paramjeet from Mehar Enterprises

September 2017

September 2017

Callrail is the best software in the industry. Way better than DialogTech. Great for my business.

Ease-of-use

Functionality

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Value for Money

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Pros

We use this everyday and without Callrail we can't operate our business. Love the easy to use UI, functionality, reporting and the quality of recordings. The new leadcenter is great, we do a lot of outbound calls. We will very soon start using the integrations.

Cons

None! It's a great software and let us perform our business very smoothly.

Source: Capterra
 

Julie from CAI International
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

The platform is easy to use. We had efficient help getting started and everyone was knowledgeable

Ease-of-use

Functionality

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We can track and see who is calling us using dedicated numbers.

Pros

It does what it's supposed to do. I like all the options such as being able to set up a call tree. I'm happy receiving the weekly reports via email. It's easy to use. The price works for us as well.

Source: Capterra
 

Jacob from RCI Homes

September 2017

September 2017

Great Tool, Lots of Functionality

Ease-of-use

Functionality

Product Quality

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Pros

I love the in depth functionality of the tool and the ability to customize it to my needs. From custom call flows to custom tagging options, it helps me feel in control of our call data. The reports are concise and actionable.

Source: Capterra
 

Frank from Houses For Sale 123
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Fantastic Company. They have beat my expectations...I couldn't be happier with my results.

Ease-of-use

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Good to know what concerns people have.

Pros

Very user friendly . The software is self explanatory and extremely detailed. I never expected to be able to analyze my business to this detailed information. Big help in where I focus my marketing dollars.

Source: Capterra
 

Mariah from BHHS

August 2017

August 2017

Great for tracking calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

CallRail is a great tool for tracking your analytics of phone calls that are coming and going. You are able to see the results, helping you find the best call times and more.

Cons

The staff had a hard time learning the program with the understanding of results, but with more training we will use it no problem

Source: Capterra
 

Sean from All Star Martial Arts

August 2017

August 2017

CallRail is an easy to use product.....we use it all the time and are happy to have it!

Ease-of-use

Functionality

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Pros

Love that we can get an email every time we get a call. This helps us immediately provide feedback to our employees on the quality of their call.

Cons

I don't like that the email listening function doesn't have more information about the call. Longer calls take too much time to review without the speed up function available in the email, so we have to log in to the website then.

Source: Capterra
 

Conner from Lightmark

June 2017

June 2017

CallRail is the best call tracking software I've found

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It's ease of use. While training is required for most software, this one is so intuitive that training needs are minimal

Cons

Sometimes, all the functionality is not clear. If it's not easily discoverable on its own, it still requires some training

Source: Capterra
 

Robert from Center for Vision & Values
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Our marketing team used this when calling to promote an event we were having.

Ease-of-use

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The main benefit was to streamline potential leads in order to maximize our calling.

Pros

Really liked the automated lead scoring tool. Our callers used the Lead Status function to make follow up calls and it helped close the participants into registering for our event. It was easier to focus on good leads because of this than wasting time on those who scored low and were probably not interested in our event.

Cons

The call flow builder took some of the staff a little while to learn and get used to. But once they did it was easy for them to use.

Source: Capterra
 

Spencer from Lift Conversions
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We use this everyday, its a requirement for most clients.

Ease-of-use

Functionality

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Results....

Pros

As an agency that's built its client list around Search Advertising expertise, we long struggled with ways to coach our small to medium-sized clients on the importance of lead scoring. When we discovered CallRail, it was almost like someone had purposefully designed a tool to permanently end our struggles. With CallRail, all of the minutiae of call tracking and scoring is handled by an easy and intuitive system. The options are right there for scoring and playback is as simple a process as could have been created.

Seriously, the controls are large, pronounced, and impossible to misinterpret. That's good UX right there. Now, we have a system that allows our clients to exercise Quality Control and gives us the data we need to prove ROI to clients who have a hard time making the connection between lead generation and closing the deal. After all, as a Paid Search agency we can only deliver the leads, we can¿t close them. So, we recommend CallRail to every single client we have ¿ no matter what they sell.

Cons

Better support for agencies that manage accounts, better admin system for multiple users, having to use multiple browser can be frustrating.

Source: Capterra
 

Gina from The DSM Group
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Easy to understand reporting features

Ease-of-use

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I'm able to track my campaigns with the use of various numbers. It helps me to determine where leads came from and what to double down on.

Pros

I enjoy how easy it is to set up a new number. I also like the integrations it had with platforms such as AdWords.

Cons

While reporting is easy to navigate on my end, it's a little busy for the client. They should make it more simple to read the charts.

Source: Capterra
 

Brian from Mission Home Remedy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Quick. Easy. Scale-able. Reliable!

Ease-of-use

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Pros

The software is easy to use and review analytics, you can quickly add new numbers and make them active! The reports give you everything you need to make smart business decisions.

Cons

None bro! The software is easy to use and review analytics, the reports give you everything you need to make smart business decisions!

Source: Capterra
 

Imran from Escape Your Desk Job
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great tool for all my agency clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Tracking phone call ROI for clients.

Pros

I love that it integrates with Agency Analytics, that is where I first came to hear about it. It also allows me to integrate with Google Analytics, Adwords and Unbounce so I can track my ROI for clients. Finally, the pricing is reasonable and I'm able to sell my clients on it.

Cons

It's a little confusing to get a handle on because there are so many features you can use. The documentation could use more images to walk users through how to setup different integrations.

Source: Capterra
 

Kyle from CE

March 2017

March 2017

Great Product & Functionality

Ease-of-use

Functionality

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This is an overall great product. The basic functions work flawlessly. The somewhat confusing website layout is steadily improving with each update.

Source: Capterra
 

Mathieu from Léonard & Caranta Construction Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Simple, easy, intelligent and stable phone system for your marketing

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Functionality

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Since I begun working with Call Rail, taking my calls and talking to my clients knowing from witch marketing platform they're calling, it's fantastic!

Source: Capterra