--- title: "CallRail Software Reviews, Demo & Pricing - 2026" description: "Review of CallRail Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/callrail-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / CallRail Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/callrail-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/callrail-profile/alternatives/) # CallRail Review From $55-$215/month Free trial 4 plans Wondering if CallRail is right for your organization? Our Call Tracking Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CallRail 4.5 [(173)](https://www.softwareadvice.com/call-center/callrail-profile/reviews/) Pricing Starting at $55.00 usage based per month ### About CallRail CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics. Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible pr... oducts. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020. For more information or to view a demo of the platform, visit http://www.callrail.com. Wondering if CallRail is right for your organization? Our Call Tracking Software selection experts can help you in 15 minutes or less. ## CallRail User Interface ## Popular CallRail Alternatives Main Product CallRail 4.5 [(173)](https://www.softwareadvice.com/call-center/callrail-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.34Value for money - 4.34Customer support - 4.34Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(361)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.61Value for money - 4.65Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.7 [(159)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.50Value for money - 4.57Customer support - 4.60Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1205)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## CallRail Pricing and Plans Starting price: $55.00 per month Free Trial Free Version Lead Tracking $55.00 usage based, per month Plan includes: - 5 local numbers - 250 local minutes - Call & text tracking and attribution - Call recording and routing - Call transcription and analysis - Automation rules Lead Tracking Complete $105.00 usage based, per month Plan includes: - Call, text, and form tracking and attribution - Custom form builder - Multi-touch CPL reporting - Call recording and routing - Call transcription and analysis - Automation rules Lead Conversion $165.00 usage based, per month Plan includes: - Call & text tracking and attribution - Call recording and routing - Call transcription and analysis - Automation rules - Call summaries & sentiment analysis - Conversation trend reports - Automatic conversion tagging - Coaching & conversion tools Lead Conversion Complete $215.00 usage based, per month Plan includes: - Call, text, and form tracking and attribution - Call recording and routing - Call transcription and analysis - Automation rules - Custom form builder - Multi-touch CPL reporting - Call summaries & sentiment analysis - Conversation trend reports - Automatic conversion tagging - Coaching & conversion tools Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CallRail Features - Popular features found in Call Tracking Caller ID Call Monitoring Call Routing Call Transcription Computer Telephony Integration Conversion Tracking CRM IVR Keyword Tracking Voice Mail - More features of CallRail Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Automatic Call Distribution Call Center Management Call Disposition Call List Management Call Recording Call Reporting Call Scoring Call Scripting Call Tagging Call Tracking Call Tracking Metrics Call Transfer Campaign Analytics Chat/Messaging Customizable Fields Customizable Reports Dashboard Data Import/Export Event Triggered Actions File Transfer Interaction Tracking Lead Capture Lead Distribution Lead Generation Lead Management Lead Qualification Lead Segmentation Live Chat Monitoring Multi-Campaign Multi-Channel Communication On-Demand Recording Performance Metrics Predictive Analytics Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Recording Reporting & Statistics ROI Tracking Source Tracking Tagging Third-Party Integrations VoIP Connection Web Forms Workflow Management ## CallRail Integrations Kissmetrics Integration rated undefined from -1 review Wix Integration rated undefined from -1 review Marin Software Integration rated undefined from -1 review Mixpanel Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review Unbounce Integration rated undefined from -1 review See all 16 integrations ## CallRail User Reviews ## CallRail customer ratings - Overall rating: 4.5/5 - Total reviews: 173 ### Rating distribution - 5 stars: 120 reviews (69%) - 4 stars: 36 reviews (21%) - 3 stars: 7 reviews (4%) - 2 stars: 2 reviews (1%) - 1 star: 8 reviews (5%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 4.3/5 --- ### Easy to use and great data gained from all types of marketing campaigns. - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts. #### Cons The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad. --- ### High Quality and Reliable Call Tracking Software - Overall rating: 5/5 - Reviewer: Emma K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software. #### Cons I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions. #### Reasons for switching to CallRail Integrated directly with Google Analytics and Google Data Studio --- ### CallRail Not Intuitive or Feature Friendly - Overall rating: 3/5 - Reviewer: Teresa Y. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not good. We are leaving CallRail to go to another call tracking service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros System uptime was good. The technical support individuals know their product and were very helpful. #### Cons As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly. I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking. To get a list of active clients, I or Corporate must manually create the data. When I delete a client, CallRail does not delete them from the list of call tracking users. I have to manually verify the number of active users. There are so many issues with CallRail regarding a poorly designed and non-user friendly system. #### Reasons for choosing CallRail Corporate was offering additional benefits that wee tied into the using CallRail. #### Reasons for switching to CallRail Corporate was encouraging franchisees to use this product. --- ### We're always looking for something better but unable to find it - Overall rating: 4/5 - Reviewer: Uzair A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Text messages and calling, plus all our calls are recorded and easy to find. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We like that it has a text messaging and a calling functions, the multiple numbers and how easy it is to create call flows. The layout of the calls on the main dash board is intuitive as well. #### Cons It's not the most reliable software, we've had many issues where things don't work according to plan. Plus it could do better as being a more powerful call software and include the ability to put people on hold or transfer calls if need be. We are always on the look out for something better but unable to find it so these guys are doing something right. --- ### I can't imagine an easier, more efficient way to record and monitor your business calls. - Overall rating: 5/5 - Reviewer: Stephanie N. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would use any other software for tracking phone calls in the work place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on. #### Cons The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great. --- ### Great Service and Value - Overall rating: 5/5 - Reviewer: travis q. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How they give you 10 numbers for a reasonable monthly price. #### Cons It could be a little better organizing old calls and prospects. --- ### Tracking phone calls with CallRail - Overall rating: 5/5 - Reviewer: Dilushi Y. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used CallRail for specially to tracking calls beacuse it tracking less than a minute. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use. #### Cons Much difficult to tracking calls comes from Facebook, instagram --- ### Excellent Call Tracking Software - Overall rating: 5/5 - Reviewer: Nefer L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Most of my client's business transactions take place over the phone and CallRail has helped us track these "offline conversions" from our marketing efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to see the source from where callers and form submissions are coming from makes it helpful to see which marketing channels are performing better than others. #### Cons We are not able to connect phone calls that turn into customers. --- ### I could'nt live without CallRail! - Overall rating: 5/5 - Reviewer: Josh Bernthold, S. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price. #### Cons The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well. #### Vendor response Hi Josh - Thanks for the great feedback! Our product team is interested to learn more about which upgrades to reporting you'd like to see. Are you able to send me a quick email to reviews@callrail.com? Thanks! Kate Replied April 2018 --- ### My Favorite Call Tracking Service - Overall rating: 5/5 - Reviewer: Mike C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it to track the results of our marketing campaign both in-house and for clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to set up. Doesn't take a lot of time. Can track both calls and forms. #### Cons There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix. --- Showing 1 - 10 of 173 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/callrail-profile/reviews/) ## CallRail Popular Comparisons [800.com vs CallRail](https://www.softwareadvice.com/voip/800-com-profile/vs/callrail/)[Nextiva vs CallRail](https://www.softwareadvice.com/compare/2683-Nextiva/vs/34474-callrail/)[CTM vs CallRail](https://www.softwareadvice.com/call-center/callrail-profile/vs/calltrackingmetrics/)[RingEX vs CallRail](https://www.softwareadvice.com/call-center/callrail-profile/vs/office/)[Five9 vs CallRail](https://www.softwareadvice.com/call-center/callrail-profile/vs/five9/)[JustCall vs CallRail](https://www.softwareadvice.com/call-center/callrail-profile/vs/justcall/)[Dialpad vs CallRail](https://www.softwareadvice.com/call-center/callrail-profile/vs/dialpad/)[Aircall vs CallRail](https://www.softwareadvice.com/call-center/aircall-profile/vs/callrail/)[RingCX vs CallRail](https://www.softwareadvice.com/call-center/callrail-profile/vs/ringcentral-contact/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/callrail-profile/alternatives/) ## Other Top Recommended Call Tracking Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1205) Recently recommended **17** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **10** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **7** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **5** times Stuck Between Options? Our experts can help you compare CallRail with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice