Nextiva VoIP Software


119 reviews(4.5/5)
119 reviews(4.5/5)

Nextiva's Business VoIP solutions offer telephony services for small businesses with functionality that eliminates the need for a traditional phone system. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.

Nextiva's Business VoIP includes a complete toolset of features like advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from a web-based interface named the Nextiva Office Manage. Nextiva also offers VoIP phones if the business needs the hardware as well.

Nextiva Hosted Call Center systems are offered in two versions: Call Center Pro and Call Center Enterprise. Both versions are built on a single, hosted platform that can be configured to manage both inbound and outbound call centers. Call Center Pro is suitable for small and midsized phone centers. Call Center Enterprise offers tools for outgoing call control and DNIS support.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

119 Reviews of Nextiva VoIP

Showing 1 - 20 of 119

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  • Mylene from I.T Experts Philippines

    Specialty: Software / IT

    Number of employees: 11-50 employees

    August 2018

    Cheapest cloud VOIP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Nextiva VoIP is very cheap in consideration with other popular brands in cloud telephony. With Nextiva VoIP, you can collaborate to any people in anyplaces and anytime.

    Cons

    Cloud telephony is internet dependent. Make sure to properly consider your internet connection to fully maximize the solution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Communication is Key

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system.

    Pros

    Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money!

    Cons

    Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Richard from BL Moving International

    Specialty: Transportation

    Number of employees: 201-500 employees

    August 2018

    VoIP for the future

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It’s just the beginning for us!

    Pros

    Nextiva VoIP has a great offering that’s affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have.

    Cons

    Prepare for change with this system. We are experiencing some pains from implementation as it’s brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Live Chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Nextiva team where extremely helpful. We got up and running on the system pretty quickly, they trained the team and now everyone uses it all day long. It’s really reduced the email volume and bottle necks, as well as speed up production times.

    Pros

    An essential tool that makes internal communications easy and fast. Nextiva has created a great live chat product. Our team loves it!

    Cons

    You need to have the team onboard with this. If they’re not interested in using the tool, then it’s a wasted investment. Make sure that the team wants it and will use it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laura from Kelly Cohen Rehab

    Specialty: Healthcare / Medicine

    Number of employees: 11-50 employees

    August 2018

    Great for small and large teams

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system has allowed us to focus on what we do best, we can service our customers, grow and respond fast without any trouble. It’s been a big improvement on old system.

    Pros

    We have a fast growing team and the Nextiva system has been great for us as it’s allowed us to scale up without interruption. It’s our central hub of information and makes it simple for new employees to get up to speed and start to contribute to the team quickly.

    Cons

    None as far as we’re concerned. It’s a great system. Nextiva’s helpful reps always walk us through the steps to set up using their intuitive software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    We’re growing faster than ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It’s been about growth and maximizing from the beginning for us. Our worst fear is that there is more we could be doing and this tool unlocks those opportunities and delivers those insights to us immediately. Then, the team can action them. It’s fast, and effective. If you need to level up this is the tool that can help.

    Pros

    NextOS has unlocked all of this growth potential and efficiency we didn’t know was possible with our small team. It’s amazing and with the AI and machine learning we are not doing the heavy lifting; they bring insights to us. It’s amazing.

    Cons

    It’s creating work for our team, action items, and not everyone likes this. It’s a game changer which means you need to be able to handle the team members that don’t like change. A change management training module would help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tim from Avaya

    Number of employees: 10,000+ employees

    August 2018

    good Application

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Nextiva is good communication application. It offers plenty of features. It is a popular business phone service provider.

    Cons

    The price is a little high. Sometimes the quality is not so stable. It should be able to provide more features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    July 2018

    Easy to set up and affordable too

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Comprehensive phone system at a tiny price

    Pros

    Call quality, very comprehensive back end that you can work on without customer support, auto attendants, call blocking, call flows and routes, ability to upload own recordings for call menus and announcements.

    Cons

    Lack of integration with products, need to be able to have incoming calls run a caller ID check on my database and also whitepages so I have more information when calls come in. Zero integration support.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nahomie from Assisting Hands

    Specialty: Healthcare / Medicine

    Number of employees: 2-10 employees

    July 2018

    Good service

    Ease-of-use
    Functionality
    Quality
    Support

    The customer service people do try to be helpful.

    Pros

    Likw the fax through email without needing a fax machine, makes things so much simpler and easy to access. And the phones work.

    Cons

    Because the faxes are through email sometimes not everything that is sent is received. Shared line issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lindsay from Mosquito Joe of Naples

    Number of employees: 2-10 employees

    July 2018

    Overall a good program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking our different marketing numbers and call volume

    Pros

    It provides a lot of call information and options to classify calls to several numbers. Allows us to keep track of different marking numbers.

    Cons

    Almost too much information at times as it is not the easiest to navigate to certain needs. Setting up the reports is difficult sometimes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Nextiva has amazing customer service and offers the best value for the service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nextiva is a great value and they offer tremendous customer support.

    Pros

    Nextiva's customer service is extraordinary. It is the best thing about the company. When you have a question, need to add/drop services, need to change billing info -- anything --- they are immediately responsive and after years of doing business with Nextiva I think I can safely say that their employees are crazy happy - from tech support to accounting to customer service! I have used several VoIP providers, for onshore and offshore dialing, and Nextiva has the most consistent high quality of calls at the best dollar value. Combined with their service, there is no other company that equals them!

    Cons

    Nextiva could use an update on their call center user interface. It is outdated but that does not diminish the great features and usability.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    I have used Nextiva's VOIP phone service for my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is extremely flexible and allows me to set up a variable on call schedule after business hours. Their customer service is friendly and their pricing is competitive

    Cons

    Occasionally the calls have a poor connection and a lot of the functions are unnecessarily complicated to setup. The customer service is nice and patient but they don't always know how to fix a problem and sometimes make it worse or tell you things that are wrong.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    June 2018

    Using Nextiva has been a effective solution for our office needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to have an app for this allows me to receive phone calls on my cell when I'm working away from my desk. In addition to this, the ability to have an easy to use conference line with unique IDs has made call-in meetings efficient and effective.

    Cons

    The prompts when trying to change your voicemail don't seem intuitive. I think if the language of the prompts was changed it would make all the difference. However, once you do it you will get it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from Budget Dry Waterproofing

    Specialty: Other

    Number of employees: 11-50 employees

    June 2018

    When it comes to your phones, reliability is key

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After 18 months, I still am learning new features. Robust software that isn't the simplest to use but has everything one could want.

    Pros

    Always up service! We've had some very minor interruptions, but the few we've had always cleared in a few hours. Moved our fax to a VOIP system and compounded our savings. Great app for remote work.

    Cons

    The interface is much more difficult to use than with some of the other providers we've worked with. A few items require support to make changes on the back end as there are features that local administrators should be able to do. Call reporting is very robust, and a little too robust with a call group (each incoming call shows on EVERY extension that rings, not just the one that answered).

    This review was submitted organically. No incentive was offered
    Review Source
  • Kristen from Sunshine ortho

    June 2018

    Phone system in company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes calls easy to access when phone system used in multiple offices with the same number. Phones are simple too.

    Cons

    Sometimes it's hard getting messages off phones or they are delayed. Setting us voice recording for meetings are a challenge.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Scott from Web Development

    Specialty: Other

    Number of employees: 11-50 employees

    June 2018

    Great Cost Effective VOIP Phone Solution!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support is great. The online interface is also very user-friendly and allows the provided admin access allows a great level of control!

    Cons

    Just like any other VOIP solution, being solely reliant upon the internet is always difficult. We do run into the occasional outage.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Donna from HTP Furniture

    Specialty: Other

    Number of employees: 51-200 employees

    June 2018

    Perfect for customer centric businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This tool is really helping us improve our service level with our customer base. We expect to exceed our goals this year as a result, and early signs are positive.

    Pros

    Nextiva is the ideal system for our business as we’re working on being more and more customer centric. This tool enables us to do that really well, it’s intuitive and unlocks the capability of our team members.

    Cons

    There is a lot of training and onboarding involved with using this tool. It will take some time to get set up and this can create some chaos. The end result is worth it but it will need some time and attention.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kellie from Smiles Centers Day

    Specialty: Healthcare / Medicine

    Number of employees: 11-50 employees

    May 2018

    A smart option for growing businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great service team, excellent product and the installation was a breeze.

    Pros

    We are a fast growing business so our needs are always changing. Nextiva, has given us a service that will easily grow with us. We knew we needed voip and could not spend a huge amount. Nextiva created a package that fit exactly what we needed at the time, but does still allow for flexibility in the future. It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

    Cons

    None to date. We have the system that will work for us for the unforeseeable future and at the price we wanted. I’m sure there will be something that comes up in future but we’ve only been live for a few weeks so hard to be specific here.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jose from Network 365

    Specialty: Other

    Number of employees: 2-10 employees

    May 2018

    Ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything is on one console. Simple to use without a lengthy set up. They transition you in with a project manager to ensure proper expectations are met.

    Cons

    None yet. I have been overall pleased with the service. From onboarding through deployment, the service and follow up has been good.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nicole from Campbell Real Estate Investments

    Specialty: Real Estate

    Number of employees: 2-10 employees

    May 2018

    Future of phones

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Nextiva bypasses typical landlines phones by a long range! Being cloud based makes is extremely simple to take and track calls outside of the office. The mobile app also allows for conference calling and online faxing which again makes out of office business very simple! Another great feature of this software is that is virtually never fails (ex. failed calls, calls disconnected, etc.)

    Cons

    The main con of Nextiva in my opinion would be the pricing. Depending on the version used the price will vary, but overall i believe it is a bit overpriced. Also depending again on the version used, one of them (Office Pro) does not support the mobile app, making this software pointless for easy out of office use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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