Nextiva's Business VoIP solutions offer telephony services for small businesses with functionality that eliminates the need for a traditional phone system. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.

Nextiva's Business VoIP includes a complete toolset of features like advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from a web-based interface named the Nextiva Office Manage. Nextiva also offers VoIP phones if the business needs the hardware as well.

Nextiva Hosted Call Center systems are offered in two versions: Call Center Pro and Call Center Enterprise. Both versions are built on a single, hosted platform that can be configured to manage both inbound and outbound call centers. Call Center Pro is suitable for small and midsized phone centers. Call Center Enterprise offers tools for outgoing call control and DNIS support.



159 Reviews of Nextiva VoIP

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 159 reviews

December 2018

Victor from Wealth Hop Simple

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

The essential tool for a remote workforce

Give it a look and talk to your team about your current set up, you might not even realize how much time document management is taking up.

Pros

The team can access all the necessary sales documentation very easily even when they’re on the road. We have both the security and the accessibility that we need.

Cons

We need both security and flexibility in our systems. Nextiva provides that for our team. We’re able to move more quickly on contracts, provide documents to our customers more quickly and generally move faster.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great app for multi cell phone customer service

Pros

ability to put a call system in place has made a large impact so calls get to the correct person from one central phone number.

Cons

I have not found anything I particularly dislike about Nextiva.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Smart Technology & Smart People

The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. We couldn’t fault them on anything. The team they have working on our project is a bunch of really nice people, who are also amazingly talented and very “up on the tech” which we really benefitted from. They are clearly very engaged and want to make the launch a success. We felt like we got a service that was well above expectations. For the service alone I would recommend checking out Nextiva. We don’t have a huge IT team so it’s really a big win if the heavy lifting in terms of the work load is handled by the vendor. In this case Nextiva handled everything for us and not only that the response has been great too. We’re very happy.

Pros

Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background. Its what technology should be. I’m not a tech guy so I don’t need it to be more difficult than it already is. These tools work very well for us.

Cons

I can’t think of anything negative. They did what was promised!

December 2018

Jean from Memorial Hospital of Tampa, LP

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Nextiva delivered for our business

Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

December 2018

Sergio from Syntax Electronics

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Cutting edge technology is here!

We’re seeing double digit growth on last year’s numbers. Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors. The dashboards are great training tools and managing a large team we have to be on top of everything or it can get out of control fast. 2019 will be a record breaking year if we keep going the way we are. It’s exciting times and it’s great to know we have a system that’s actually helping us achieve our goals.

Pros

We were so happy when we found Nextiva. They offer a service and products that really solve our key problems. We struggle with keeping our team on task and motivated, it’s a communication thing. We need to be able to put the goals and tasks up and track everyone towards the company targets. It’s hard with a large team and lots of different personalities and levels of experience. With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.

Cons

We had to do a lot of work to determine which were the correct metrics to drive the right behaviors. We were warned it’s easy to just say one thing is “the goal” but then people don’t always behave well. You have to achieve the goal the right way too, or you could hurt the brand and the business long term. With our business being second hand car sales, we already have a challenging reputation. We got there in the end but it took some time to work out how to frame the numbers to get the team working together.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

Wish their Call Manager was more integrated

Pros

Initially what I liked about this software was that it allowed for me to work remotely and be able to see the status of my co-workers in the main headquarters. The call manager feature which used to work somewhat decently was a great integration with my Polycomm VVX500. it made managing multiple calls a lot easier from straight from your computer.

Cons

Recently they stopped supporting it and now have made it part of an upgraded feature which means you have to pay more money. they have not provided an alternative which is really frustrating and now that makes call conferencing and waiting and managing multiple calls a lot more difficult. Their support was not very helpful either.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Nextiva - a great software partnership

We’ve been Nextiva customers for at least 5 years. It’s been a long road with them and we were one of the early adopters. A lot of what could be classed as “negative” I think in hindsight was due to the rate of growth and common young business realities. However, we stayed with Nextiva due to the service. The staff are trained well and encouraged to support clients to the best of their ability. They give the resources required to do a good job, which is really costly but so important. As they grew this part didn’t change, they’ve been able to maintain their amazing service model for many years. As they have released new products into the market they’ve given us demos and previews and asked for feedback, which we are happy to provide. It’s very obvious that they’re trying to build the right technology and want to make sure it’s addressing the core of a problem. They’re obsessed and it makes their products the best on the market. This is why we are always open to trying each new product. There is always something to learn and we don’t know how it could positively impact us. Once you partner with Nextiva you get the impression you’re being brought into something much bigger and it’s really exciting, and fun too.

Pros

The benefits of working with a company like Nextiva are really endless. First of all, they have great solutions for business communications and management tools. They are well crafted to address problems and they’ve been honed over many years and with many clients. The experience this organization has is baked into everything and that means the service is amazing too. They can see a problem and solve it before you’re even aware. It’s really amazing to see how they work. The team we work with has an intimate understand of our businesses specific needs and can proactively offer ideas and options for tools we may need in future. We’re not guessing and shooting in the dark anymore. Our technology roadmap has a solid foundation and a clear future.

There are some newer tools, like the NextOS platform, that will be even more amazing than some of their originals like VoIP. With the NextOS platform, they have looked at their clients and what their needs are and developed something that’s truly cutting-edge. Making AI and Machine Learning available to small-medium sized businesses is something they can really be proud of and it’s going to have so many positive outcomes. It’s so much more than a CRM and it touches the entire business from frontline workers, to analysts and project managers, all the way up to the CEO.

Cons

This technology is quite demanding on a business. It calls for visionaries and trailblazers to envision how it could benefit, and then they must spearhead the work. Once live, the tools push for efficiencies and the transparent reporting makes it clear if there are people who are not pulling their weight. This can result in lots of organizational change. It’s important to understand how to handle this sort of information and enable your organization to adapt in the best way. Otherwise, I can imagine, there could be some negative outcomes too or at least unexpected one. Essentially, those that don’t like efficient and productive systems will not enjoy the way these tools change the business. It’s as simple as that. They also make the whole go-live process very streamlined and simple. You’re not left to work out how to launch like with some technology services. With Nextiva, they’re there with you every single step of the way. They do everything in their power to make it a successful experience. We did a project with another company a year or so ago and we realized we were used to the amazing Nextiva service which it turns out is actually quite rare. Really we just need Nextiva to be providing all our software! At least that’s my solution to the problem!

November 2018

Billy from Continuity Law And Mediation

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best CRM we’ve ever worked on!

We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price. The set up was and involved process to make sure it was working as we intended it to. The Nextiva team was very good at getting us the information we needed and they made it go pretty smoothly.

Pros

We are getting amazing insights and data on our customers. All actionable and all in a timely manner. We’re smarter than we’ve even been. It’s amazing technology and it’s what we’ve needed in a CRM for a while now that no one else was offering.

Cons

It’s a big job to understand the tool and get it working. It’s a good idea to assign a person to own the process and give them the time to learn and understand it.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Give your team the gift of efficiency

They recommended a package for our needs and got us the information we needed to move ahead. They supported our internal processes to get it approved and then launch was a breeze. They ran a training and they are still very available to answer questions and resolve issues when they come up, which is rare.

Pros

Our team works better together now we have the Nextiva Call Center in place. They are more efficient, they are faster and the communications seem to be more streamlined. Really happy with the Nextiva system we now have.

Cons

None I can think of. We contacted Nextiva, they were every responsive and professional.

November 2018

Nivaldo from NI Accounting Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent Service

I'm using Nextiva and Nextiva Fax for more than 5 years, is excellent service, easy and reliable, price per year is affordable and not one complain in those years

Pros

Easy, reliable, cheaper, good customer service

Cons

They have different sign in pages, which is a little bit confusing

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Nextiva Review

Pros

This software is extremely easy to use. When I am on call, it makes taking calls much easier. I am able to move freely around the office and answer calls from my laptop. It also allows me flexibility when I work from home. I have never had a single connection issue with this app.

Cons

N/A - I have not had any problems with the software.

November 2018

Jennifer from Josh Farmer & Assoc

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Useful tool for people on the go

The faxing is reliable but tedious if you’re in an office where 18 out of 20 faxes are not for you.

Pros

It allows me to keep up with incoming calls remotely, and it masks my personal number when I have to call clients from my cell.

Cons

The fax function doesn’t allow me to search for the terms that are useful to me, so I have to manually go through numerous faxes before I find the fax I’m looking for.

November 2018

Elaine from Country Club Pizza

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great for remote working teams

The launch process was easy. Our team was impressed with how fast we went live and then getting everyone on boarded was actually pretty straightforward too. No nasty surprises which we like!

Pros

We have found the new Voip from Nextiva works very well for our team members who are remote or telecommute. It’s pretty amazing technology and really streamlines our communications with the clients and internally too.

Cons

It took a long time for us to make a decision and we could have got a better price had we decided earlier.

November 2018

Lance from DASCOM Americas

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Nextiva Phone User

Pros

We've been using the Nextiva phones in our business for over 8 years. Very easy and simple to use.

Some key options I enjoy and use often:
- I'm able to pick up someones phone from my desk
- Caller ID
- Take my phone anywhere and plug into ethernet port and just like I'm in the office
- transfer, add calls and conference calling is very easy to do.

Cons

If internet goes down - so does the phone. It will get transferred to voice mail which then in turn can be sent via email.

November 2018

Daniel from Thre Sixty Pharma

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Amazing VoIP call quality

Consider investment in more self-training materials for NextOS to aid in the onboarding process.

Pros

We were concerned about the call quality and ramping up of new team members. Neither of these things have been a problem. We’ve had no reported incidences of dropping calls, or static lines.

Cons

Onboarding is a challenge as some team members are adopting more easily than others. We needed some to get more training and others are running miles ahead of the rest. This could be solved by some more training materials so we could get ahead of the issues of different degrees of technology comfort.

November 2018

Joyce from Forrest Security

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

A great communications tool

We have all the functionality we need and it was well within budget. The set up was easy and quick. Super easy!

Pros

Nextiva Live Chat has been a game changer for our team’s communication and speed. Issues are resolved more quickly and the team is empowered. It’s a great tool for our work type.

Cons

I would say none for us but it’s definitely a tool that needs some monitoring and also might not be right for all work places. Ours it does work well. Where interruptions are never a problem.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2018

Worst experience ever

Horrible!!!! All I can say is run the other way as fast as you can. There are way too many great options, great options with better plans and pricing. These guys are a joke!!

Pros

I've had vFax for several years and when used it was great. However, I'm finding that a fax service is not relevent any longer.

Cons

Customer service - I decided to go with their VoIP. After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes. I believe they are an offshore company at least I always spoke with someone offshore.

November 2018

Mario from Resilient Cleaning

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

A Data Analyst’s Dream

Love the new system. It’s making my job a lot easier which means I can support the team better. I can deliver more reporting and this in turn makes decisions happen faster. It’s worthwhile looking at if you use a lot of data and have resources allocated to this effort.

Pros

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights. It does a lot of the leg work an analyst would usually need to do and allows them time to focus on the bigger picture.

Cons

It’s not complex at all to even set up for a large complicated organizations. You should give it a try and see how good it
really is.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Affordable Phone System with adequate features for most businesses

Nextiva lets us communicate effectively at an affordable price. I like how voice mails are captured on your PC and you can archive or play those back. In general I would recommend the system.

Pros

Generally the system is very affordable, straightforward, and easy to use. It is pretty much what you would expect and provides the basic features you need. Very few issues with the product.

Cons

I would like to see more supporting documentation or easily accessible training for basic functions. Maybe this was available but just not made available to me by the folks in my office.

October 2018

Leonard from Magnum Tile

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Check out the demo

I would recommend checking out the demo. It will show you everything you need to know to understand how the system could benefit your organization. I think it will be clear from there. It’s been a huge change but overwhelmingly positive for our business.

Pros

So many! It’s fast, it’s intuitive, easy to learn, our people love it, it reduces grunt work. It’s amazing.

Cons

It’s not a cheap system. But, the benefits are well worth it. They are ahead of the competition. There is not much cons about Nextiva.