About Nextiva

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.

The platform brings all communication channels — voice, video, collaboration, SMS, chat, and surveys — together in one place. This helps businesses access the information they need to provide amazing customer experiences and drive business results. Intelligence and automation are built-in, so you can focus on helping customers.

It’s easy to set up, use, and manage, so no technical knowledge is required. And you can add applications, such as sales and service productivity tools, at any time.

Nextiva ...


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184 Reviews of Nextiva

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(118)

118

4 stars

(23)

23

3 stars

(20)

20

2 stars

(3)

3

1 stars

(20)

20

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 184 results

December 2018

User Profile Picture

Jean from Memorial Hospital of Tampa, LP

Verified Reviewer

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Nextiva delivered for our business

Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls. 2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone. 3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department. 4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data. 5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

October 2019

Sarah from The Agency

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Mobile app is super easy to use

The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.

Pros

Mobile app is easy to navigate, never gives me any trouble.

Cons

That I didn’t switch over sooner, it would have saved me a lot more business.

Reasons for Switching to Nextiva

My calls were getting dropped constantly, and every time I called for help, I was put on hold by representatives that were impatient and didn’t get my problems resolved. Bad service and bad customer service hurt my business.

October 2021

Gregg from SeaSucker, LLC

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2021

A good phone system, but could be better.

Pros

Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

Cons

No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).

Reasons for Switching to Nextiva

Dialpad continuously sent calls straight to voicemail even when people were ready and waiting to receive the call. That’s bad business right there.

November 2020

Thomas from Hudson Valley Tax Experts

Verified Reviewer

Company Size: 1 employee

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

November 2020

Acceptable Service Experience Totally Let Down By Apps

The sales and initial implementation were fine. Shortly after activating, a tech "cleaned up" some settings in my configuration which completely disabled my service. Tech support in that case was prompt and thorough, although they never did call back as promised to make sure everything was fixed. Customer support since then has been a mixed bag. The online configuration is daunting and not something the average user should venture into. I have a computer background and still found it confusing. The service itself (once configured properly) mostly worked fine and if you're using physical phones your experience may be different. However, I wanted to rely on the Windows and Android apps. They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary. For example, to add a contact from a caller ID record in the Windows app, you have to first add the number to contacts and then edit the contact to change the name, rather than just being able to add & edit in one step. There's no way to add contacts in bulk. The Outlook plug-in is broken and simply doesn't work. It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first. You can't set a default view for the app. The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

Pros

The voice service, once configured properly, generally worked fine. I had some rare glitches, but not sure whether they were Nextiva's fault.

Cons

The Windows and Android softphone apps are sub-par and make no effort to make the customer's life easier. Online fax interface is clunky and out-of-date. Video conferencing is complicated. Software is cluttered with team features I don't need that I can't hide. Configuration is complex and easy to break. Can't initiate SMS texts (contact has to text you first) and no MMS texting. Expensive for what you get.

Reasons for Choosing Nextiva

I choose Nextiva over others because it offered many features I was looking for in one package - Windows & Android softphone apps, online faxing, text messaging, online conferencing, voicemail to email. Unfortunately, they succumb to the "jack of all trades, master of none" problem and I'm now switching to multiple other providers for a better experience.

Response from Nextiva

Replied December 2020

Hello Thomas, thank you for your review. We're sorry to hear that you've found the Nextiva app difficult to use at times. We want to help resolve this issue for you.

October 2021

MARIO from Showtime Communcations LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Nextiva 4eva

Excellent

Pros

Everything, easy to use, user friendly features

Cons

Conference calling, sometims calls drop.

Reasons for Choosing Nextiva

Nextiva was the best option

Reasons for Switching to Nextiva

Ring central sucks