CallTools Software


 

CallTools is a predictive dialer and inbound call center management solution that helps companies improve the productivity of their call center operations by managing contact lists more efficiently.

CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak with customers and avoid voicemail.

CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a complete view of all their call center activities.

 

CallTools - Performance dashboard
 
  • CallTools - Performance dashboard
    Performance dashboard
  • CallTools - Inbound call management
    Inbound call management
  • CallTools - CRM integration
    CRM integration
  • CallTools - User dashboard
    User dashboard
  • CallTools - Contact list
    Contact list
  • CallTools - Agent dashboard
    Agent dashboard
Supported Operating System(s):
Web browser (OS agnostic)

31 Reviews of CallTools

 

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Software Advice Reviews (2)
More Reviews (29)

Showing 1-2 of 2

jay from precisesolutions
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

 
 

stefan from hsc marketing
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Everything is Perfect Except Scheduling Callbacks

Ease-of-use

Functionality

Product Quality

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Value for Money

This system is perfect except for 1 thing Scheduling callbacks. After scheduling numerous callbacks I noticed that the system was not assigning the right time frames for which I set the contact for. Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it. The system would be perfect if this was fixed. If you schedule a call back for 4 pm and you don't pay attention you will see the file show up at 1 am. Pay attention and you will be ok...other than that everything is great...

Advice to Others

Pay attention to your callbacks and that the date you picked is actually set the same.

 
 
 
Showing 1-20 of 29

David from Legacy NRG
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I set up Call Tools to do some marketing for my company. Great product and easy to use.

Ease-of-use

Functionality

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Value for Money

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Support

Allowed us to touch base with thousand of potential customers.

Pros

Operations was a snap with very little training. Our Rep Sean was always willing to help and got the extra mile to make sure we were satisfied.

Cons

I wanted to attach a out going message to the call. We couldn't do that, but that alright, we got a work around and everything turned out good.

Source: Capterra
 

Oscar from SafeGate Computer Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

This dialer is very easy to use! The way you can switch from campaign to campaign with just a click.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Time. It saved me a lot of time because its easy to use.

Pros

I like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!

Cons

The only thing that I do not like about the software is that it works best without wifi and better with hard wire.

Source: Capterra
 

matarsha from Lookout Security Solutions, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The team is awesome. They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer. I have no complaints. I would definitely say give this product a try.

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Functionality

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Value for Money

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makes my outbound calls very easy.

Pros

The software is easy to learn and use. I love the built in do not call list scrubber. That is such a great convenience. I spoke with three other companies before making my decision and neither had the feature. Help is just a click or call away. The quality is great and there is no delay when connecting with customers. Customer service is very important to me and they get an A+. I love how they called to make sure everything was going fine after I made my purchase. Because the product does so much, its hard to remember everything. The response to any question I have is almost immediate.

Source: Capterra
 

Richard from The Prosperity Club, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good dialer and CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased productivity.

Pros

Always adding new features, and they listen to their client's needs when it comes to features. I would recommend you check this system out.

Cons

Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer.

Source: Capterra
 

Josiah from Bob Moore Kia
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

simple and easy to use dialer.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

sales

Pros

simple and easy to use dialer. predictive dialing was fast and responsive, voicemail drop worked amazingly. someone that has no past with predictive dialers could use this.

Cons

nothing at all whatsoever was wrong with this dialer. it worked perfectly and was simple to use and understand

Source: Capterra
 

Josh from SDS
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Service! John M. at Call Tools made sure any question or problem(Which was rare) that I had wa

Ease-of-use

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Value for Money

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Doubled in Revenue

Pros

Seamless Dialer, very easy transfer process, calls were very quick and allowed the agents to make up to 400 calls a day

Cons

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times

Source: Capterra
 

Amus from AltoCredit Advisors LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Flawless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
Value
Support

Increase my dials, save time and

Pros

Clear calls and fast connection is very important to my team. This software is very user friendly. I can customize the software to simulate my current CRM so data exchange is seamless between programs.

Cons

I do not have a con that I can offer yet. Using the software did arise some new questions but these were answered by staff support.

Source: Capterra
 

Felicia from Pearson Virtual Professionals, LLC

July 2017

July 2017

Excellent experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, call quality, and effectiveness

Pros

The smoothness of the software is what we like most! We switched from another software that had several connection issues. CallTools was a welcomed change for us and our agents!

Source: Capterra
 

Ryan from Brown's Fuel and Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Fantastic system that i highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.

Cons

Nothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Source: Capterra
 

Barb from Sobra Brands
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use, easy set up, proficent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Great for outbound calling cambaigns!

Pros

Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Cons

Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

Source: Capterra
 

Colin from Wave Solar

March 2017

March 2017

Excellent Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

We had a great experience working with Call Tools. Their customer service was very responsive helping us with a custom configuration. The portal is easy to use and has a wide set of call center functionality

Source: Capterra
 

lahra from Coast Vitality

February 2017

February 2017

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team. I was impressed from the beginning and pleased with my overall experience.
I highly recommend Calltools.

Source: Capterra
 

Jane from National Telecom Solutions

February 2017

February 2017

Great Call Center Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Call Tools was easy to work with and set up was a breeze! We had a need to get started right away and within hours Call Tools had us up and running. The price was the best and the customer and technical support is fantastic! I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools.

Source: Capterra
 

Jeffrey from 5Followups

February 2017

February 2017

Everyone I speak with is there to help!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage. Rep and his team are always there when we need them, even on Saturday mornings. All I can say is WOW!

Source: Capterra
 

Dinesh from Homefinders

February 2017

February 2017

Amazing Service and Ease of Use

Ease-of-use

Functionality

Product Quality

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Value for Money

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This software has saved us a ton of time, The customer service is Amazing as well!! These guys work day and night to get service delivered. Love their sales team as well!!

Source: Capterra
 

Jordan from vsc

February 2017

February 2017

Great Product, Great People

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Working w call tools has been a great experience. The product is solid and has all the features you would need to run your call center or small business.
What sets call tools apart is the customer care. My sales rep stuck with me through setup, assisted working w their programmers to implement all the features I needed.
They even created some custom analytics for us. Five stars all around

Source: Capterra
 

Tim from Senior Life
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

This is the dialer you want

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
Quality
Value for Money
Value
Support

We've tested multiple dialers available on the market. This is one is the one you want for your business. It's web based, plug and play, easy to use/manage, cost effective and backed with great service team.

Pros

Cost effective, easy to use and backed by great service.

Cons

Can't think of one.

Advice to Others

Try it

Source: Capterra
 

James from MeidioInd
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Don't Get Much Better Than This

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.

Pros

Time saving and packed with information and UI is simple.

Cons

A better management when using slow Internet connection.

Advice to Others

It makes my business run smoothly. It is very versatile and the analytics is clear.

Source: Capterra
 

John from US Health Advocates
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best Predictive dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use. Sales rep and support team are there to make sure you're happy. I would highly recommend based on easy to use and cost effective.

Pros

Easy to setup

Cons

Wish that the crm as better

Advice to Others

n/a

Source: Capterra
 

Jason from Atomic Network Fund 1

February 2017

February 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional. He was so helpful, prompt in his responses, quick to resolve any problem. he exemplifies the true meaning of customer service

Pros

Easy functionality

Source: Capterra