CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations.

CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail.

CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a view of all their call center activities.

CallTools offers support via online ticket portal, live chat, email and phone.

Performance dashboard
Performance dashboard
Performance dashboard
Inbound call management
Inbound call management
CRM integration
CRM integration
User dashboard
User dashboard
Contact list
Contact list
Agent dashboard
Agent dashboard

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



65 Reviews of CallTools

Overall rating

5.0 / 5 stars

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Jorge from DTI Blades

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

EXCLLENT PREDICTIVE DIALER

I've seen an increase in production utilizing the Predative dialer.

Pros

Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.

Cons

NONE that I can think of that really warrants my input.

Review Source: Capterra

Adam from Nestlé

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.

Pros

It’s ability to call up to 10 numbers at once.
The reports you can generate from the calling activity.
The very fast and knowledgeable customer service.

Cons

Nothing to complain about. Everything was as expected.