CallTools software


CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations.

CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail.

CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a view of all their call center activities.

CallTools offers support via online ticket portal, live chat, email and phone.

Supported Operating System(s):
Web browser (OS agnostic)

61 Reviews of CallTools

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  • Steve from Hartford Funding LTD

    July 2018

    Great product and a super support team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use for any new hire. The system is up and running in a fer minutes and is totally reliable.

    Cons

    Nothing negative to say. Is a seamless web based application that works from any location. The price is good and the integration flawless.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from The Shredder

    July 2018

    Extremely efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the appointment feature. Makes it easy to keep track of the customers I need to follow up with

    Cons

    Have nothing bad to say about this software have been using it for a couple of months and love it!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nick from The Shredder

    Number of employees: 11-50 employees

    July 2018

    Easy to work with, reliable, trustworthy, accountable and friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is user friendly and there is always a helping hand a phone call away. Easy to navigate around each page.

    Cons

    After using the software for six months nearly, I have found no cons. Every problem we ran into was handled right away.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • travis from The Shredder

    July 2018

    I couldn't ask for a better customer service experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use is the greatest thing about the software. My rep at Call Tools is always there for me when I have questions.

    Cons

    I really can't think of anything. The features it comes with are all the features my company needs on a daily basis.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • glenn from Unified Life

    July 2018

    Great Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns

    Cons

    the system takes time to learn and it can be complex due to so many features but its a great system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Greg from Everest Marketing

    July 2018

    Great support from my account manager, and rep at Tech Support. Very happy with CallTools!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use.
    Customer interface is simple and intuitive.
    Very very easy for new employees and on boarding.
    Cost of system per user.

    Cons

    Overall very happy with the system. For the cost and ease of use, there really are no cons to the CallTools platform.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Roger from Hightechlending

    July 2018

    Great features & excellent customer support from my account rep James Saif.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use. There are great features offered which have not been implemented by other predictive dialers I have tried in the past.

    Cons

    I would like to see an easier process to recycle our existing campaigns and lower fees per user/seats.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Steve from CAD Accounts Receivable Mgmt LLC

    June 2018

    After trying other Predictive Dialer platforms we have found Call Tools is the absolute best.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love the ease and simplicity of the program. There are too many great features to list but I will share a few that we are thrilled with. First, minimal training as our Telemarketing Reps can log right into the Call Tools website and begin calling without having to download a Soft Phone. Second, we love that we can set up our own unique dispositions. Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact. I want to make mention that the team have been great to work with and any company that uses Call Tools will experience great customer service. Finally, we would recommend Call Tools to any company that needs a great Predictive, Power or Preview Dialer Program with CAD Accounts Receivable Mgmt.

    Cons

    We've experienced no disappointments. There have been questions along the way but all questions were answered and taken care of immediately. So we have only good things to say about Call Tools.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christopher from MD Plus Inc.

    Number of employees: 11-50 employees

    May 2018

    Great response time and quick turn around.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are reaching more live customers and not wasting time on disconnected numbers and voicemails.

    Pros

    If you need support the live chat is amazing, and the staff will find the answer if they do not know right off hand.

    Cons

    Too early to comment on this, I will continue use the platform and push it as far as i can go. . . .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alan from Parlevel Systems

    Number of employees: 51-200 employees

    May 2018

    Very good service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

    Cons

    You have to have a minimum of seats. You do not have the ability to look at individual numbers called (or I wasn't shown)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jeff from HP Investments, Inc

    Number of employees: 11-50 employees

    May 2018

    Call Tools used his product to follow up with me for years before I decided to buy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

    Cons

    Having to buy 3 licenses, but, we are using all three so not too bad. It is a little slower than dialers that we have used, but I do not think we are maxing out the speed, still playing with it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Armando from Emida

    April 2018

    Great for Speed dialing purposes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Accelerates the speed of dialing and productivity for your team. You make sure that no contacts are skipped and your team is busy taking as much advantage as possible of your leads

    Cons

    Leads cannot be assigned to a specific user when being imported, you have to manually assign them after imported

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from Sunshine Mortgage

    April 2018

    Great experience working with team at calltools. The customer service is excellent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, great customer service, lots of leads!

    Pros

    All the cool features and ease of use for the price. The software is great and reliable. I would highly recommend looking into this system.

    Cons

    You can only search for calls by phone number. Hardwire your internet to the computer for optimal use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Noaz from SiteFlood

    March 2018

    The the team at CallTools is first class! On point and always available to assist you along the way.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. It really moved the dial for me and my team. Works great and the visibility in the platform is unreal.

    Cons

    Like using any new platform it takes a moment to get adjusted but the support team holds your hand in the beginning, so it's really not a big deal.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jerome from SelectChoiceTV.com

    Number of employees: 11-50 employees

    March 2018

    Blown Away!!! & I've used most of them out there. Nothing compares, hands down.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Full function Call Center Application

    Pros

    I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use.

    Cons

    I'm told that I can be pretty negative so I'm sure that I will come up with something. Just kidding, nothing so far as of yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Isaac from Premier Business Capital

    Number of employees: 2-10 employees

    March 2018

    This is a great predictive dialer very easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Johnny from American Quality Leads

    March 2018

    Great overall.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Wish I'd had a tutorial when we first began. It's been 5 months now and I still wonder if I have a lot to learn. Having said that, (most of) the tech sppt team are exceptional and are very knowledgeable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CallTools, CallTools Inc.

    March 2018

    Hi Johnny! Thank you for your feedback, I checked and confirmed that a full training was done on your account with the primary account holder. I do not believe you were made a part of that training so it makes sense why you are lacking the ability to use the system to its fullest potential at times. We will contact you and make arrangements to do a full retraining course for you. We appreciate your business and look forward to re-training with you. Please feel free to have any other management present for the training, you can have multiple people join if you would prefer. Thank you! Your Team at CallTools.com

  • Matt from Solar Co

    March 2018

    Best business decision I've ever made!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helps us make more money

    Pros

    My experience with call tools up to this point has been incredible. My rep has helped us make a seamless transition from five9 to call tools overnight. The day after the switched I saw a 20% increase in sales and a 10% decrease in my abandon rate. The reps and tech support are second to none and always one call away. The dashboard, reports, and ease of uploading data are unbelievably user friendly (this was one of my biggest problems with five9). The system technology and clarity of calls continue to impress the team and I. This product is an absolute steal for the money.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jake from TailoredQuotes

    January 2018

    Awesome experience, great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Affordability over competition, very easy to use from the management side and the agent side too....

    Cons

    The ability to chat individually and as a team so that we could eliminate another program like slack

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CallTools, CallTools Inc.

    February 2018

    Hi Jake! Thank you for taking a moment to review your experience with the CallTools contact center platform. We work hard to maintain an intuitive experience while using our extensive software. We're happy to hear you benefit from the in-depth, individual support from our incredible Customer Support team, too! Please don't hesitate to let us know if there is anything else we can help you with. - Your CallTools.com Team

  • Steven from Kelco Digital

    Number of employees: 11-50 employees

    January 2018

    Great Experience. Software is a bargain at this price point. Cust support and his team are awesome.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CallTools, CallTools Inc.

    January 2018

    Hello Steven! Thank you for taking a moment to leave a review. We're proud to offer such a feature-packed software at our pricing and our knowledgeable Customer Support team only adds to the value of our platform. Please let us know if there is anything else we can do to help you succeed! - Your CallTools.com Team

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