CallTools Software


 

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations.

CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail.

CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a view of all their call center activities.

CallTools offers support via online ticket portal, live chat, email and phone.

 

CallTools - Performance dashboard
 
  • CallTools - Performance dashboard
    Performance dashboard
  • CallTools - Inbound call management
    Inbound call management
  • CallTools - CRM integration
    CRM integration
  • CallTools - User dashboard
    User dashboard
  • CallTools - Contact list
    Contact list
  • CallTools - Agent dashboard
    Agent dashboard
Supported Operating System(s):
Web browser (OS agnostic)

50 Reviews of CallTools

 

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Software Advice Reviews (2)
More Reviews (48)

Showing 1-2 of 2

jay from precisesolutions
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

Ease-of-use

Functionality

Product Quality

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Value for Money

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

 
 

stefan from hsc marketing
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Everything is Perfect Except Scheduling Callbacks

Ease-of-use

Functionality

Product Quality

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Value for Money

This system is perfect except for 1 thing Scheduling callbacks. After scheduling numerous callbacks I noticed that the system was not assigning the right time frames for which I set the contact for. Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it. The system would be perfect if this was fixed. If you schedule a call back for 4 pm and you don't pay attention you will see the file show up at 1 am. Pay attention and you will be ok...other than that everything is great...

Advice to Others

Pay attention to your callbacks and that the date you picked is actually set the same.

 
 
 
Showing 1-20 of 48

Armando from Emida

April 2018

April 2018

Great for Speed dialing purposes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Accelerates the speed of dialing and productivity for your team. You make sure that no contacts are skipped and your team is busy taking as much advantage as possible of your leads

Cons

Leads cannot be assigned to a specific user when being imported, you have to manually assign them after imported

Review Source: Capterra
 

Chris from Sunshine Mortgage

April 2018

April 2018

Great experience working with team at calltools. The customer service is excellent.

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Functionality

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Value for Money

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Ease of use, great customer service, lots of leads!

Pros

All the cool features and ease of use for the price. The software is great and reliable. I would highly recommend looking into this system.

Cons

You can only search for calls by phone number. Hardwire your internet to the computer for optimal use.

Review Source: Capterra
 

Noaz from SiteFlood

March 2018

March 2018

The the team at CallTools is first class! On point and always available to assist you along the way.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Ease of use. It really moved the dial for me and my team. Works great and the visibility in the platform is unreal.

Cons

Like using any new platform it takes a moment to get adjusted but the support team holds your hand in the beginning, so it's really not a big deal.

Review Source: Capterra
 

Jerome from SelectChoiceTV.com
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Blown Away!!! & I've used most of them out there. Nothing compares, hands down.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Full function Call Center Application

Pros

I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use.

Cons

I'm told that I can be pretty negative so I'm sure that I will come up with something. Just kidding, nothing so far as of yet.

Review Source: Capterra
 

Isaac from Premier Business Capital
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

This is a great predictive dialer very easy to use.

Ease-of-use

Functionality

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Value for Money

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Pros

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Review Source: Capterra
 

Johnny from American Quality Leads

March 2018

March 2018

Great overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Cons

Wish I'd had a tutorial when we first began. It's been 5 months now and I still wonder if I have a lot to learn. Having said that, (most of) the tech sppt team are exceptional and are very knowledgeable.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: March 2018

March 2018

 

Hi Johnny! Thank you for your feedback, I checked and confirmed that a full training was done on your account with the primary account holder.

I do not believe you were made a part of that training so it makes sense why you are lacking the ability to use the system to its fullest potential at times. We will contact you and make arrangements to do a full retraining course for you. We appreciate your business and look forward to re-training with you. Please feel free to have any other management present for the training, you can have multiple people join if you would prefer.

Thank you!
Your Team at CallTools.com

 

Matt from Solar Co

March 2018

March 2018

Best business decision I've ever made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
Value
Support

Helps us make more money

Pros

My experience with call tools up to this point has been incredible. My rep James has helped us make a seamless transition from five9 to call tools overnight. The day after the switched I saw a 20% increase in sales and a 10% decrease in my abandon rate. The reps and tech support are second to none and always one call away. The dashboard, reports, and ease of uploading data are unbelievably user friendly (this was one of my biggest problems with five9). The system technology and clarity of calls continue to impress the team and I. This product is an absolute steal for the money.

Review Source: Capterra
 

Jake from TailoredQuotes

January 2018

January 2018

Awesome experience, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support
Pros

Affordability over competition, very easy to use from the management side and the agent side too....

Cons

The ability to chat individually and as a team so that we could eliminate another program like slack

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: February 2018

February 2018

 

Hi Jake! Thank you for taking a moment to review your experience with the CallTools contact center platform. We work hard to maintain an intuitive experience while using our extensive software. We're happy to hear you benefit from the in-depth, individual support from our incredible Customer Support team, too! Please don't hesitate to let us know if there is anything else we can help you with. - Your CallTools.com Team

 

Steven from Kelco Digital
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great Experience. Software is a bargain at this price point. Cust support and his team are awesome.

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Functionality

Product Quality

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Value for Money

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Pros

Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: January 2018

January 2018

 

Hello Steven! Thank you for taking a moment to leave a review. We're proud to offer such a feature-packed software at our pricing and our knowledgeable Customer Support team only adds to the value of our platform. Please let us know if there is anything else we can do to help you succeed! - Your CallTools.com Team

 

Troy from social media

December 2017

December 2017

Call tools has been more than amazing with every interaction we have with them..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It is very easy to understand, operate, and navigate through. Starting a new campaign and uploading leads takes less than 1 minute start to finish.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: December 2017

December 2017

 

Troy, thank you for taking your time to review our software. Our Account Representatives and Customer Support team provide an incredible experience for customers every time. Whenever you need assistance, our team is here to help. Let us know if there is anything we can do for you! - Your CallTools.com Team

 

Michael from USMR
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Really easy to implement predictive dialer platform, we had reps logged in and dialing very quickly.

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Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
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Support

Significant increase in achieving live answers with our existing customers. Much higher agent productivity metrics.

Pros

The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box.

Cons

We have not had any problems to list as a con. However, it would be nice to have a concurrent user licensing option since not all of our reps are always on the system.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: December 2017

December 2017

 

Hi Michael! Thank you for using your time to leave a review of our platform. Our real-time monitoring and reporting keeps you on top of agent productivity, ensuring that you get the most out of each of your employees. Please let us know if there is anything we can help you with while you use the platform! - Your CallTools.com Team

 

Chosen from SKF Enterprises
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very easy to work with and a wonderful user interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

We liked how easy it was to use will very little agent training required. We also liked how easy it was to setup inbound queues and campaigns.

Cons

The reporting section could be a little more robust but it does it's job. We would like to see more abilities to create custom reports and exporting abilities.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: December 2017

December 2017

 

Thank you for taking the time to leave a review! We're glad to hear you had a smooth time teaching agents how to use the platform; we designed the platform for a streamlined agent experience. We appreciate your suggestions and will use them to continue improving our contact center solution. If there is anything else we can help with please don't hesitate to reach out! - Your CallTools.com Team

 

Mark from BCG

December 2017

December 2017

Lots of functionality. Very easy to use and helpful customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Could use some more features for inbound traffic, but great value at their price point. Great system!

Pros

The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business. Our sales and customer service rep was awesome. Anytime we had an issue, he was on top of it and got it resolved quickly.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: December 2017

December 2017

 

Thank you for taking a moment to leave a review, Mark! We're glad you found our software user friendly; that is what we aim for. Built by business owners, for business owners. Our sales and support teams are always available to help with any questions or concerns you might have! Please let us know if there is anything else we can help you with. - Your CallTools.com Team

 

David from Excalibur Royale

November 2017

November 2017

Smooth, easy ti use, fantastic support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
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Pros

The walk-through when you''re just starting, great customer service, very patient, always available. Just a great software to use.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: November 2017

November 2017

 

Hello David! Thank you for taking the time to review CallTools.com. We're glad to hear your experience has been smooth and seamless with the help of our incredible Customer Support team. The live training included when you start using the CallTools.com platform covers everything you need to know. Please get in touch if there is anything else we can help you with! - Your CallTools.com Team

 

Mike from Momentum Solar

November 2017

November 2017

One of the better call center tools out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

I like how easy it us to load lead data into the system and to get it configured to use. It ony takes a few minutes to be u and running.

Cons

I feel that there could be better notifications around when lead data is diminishing so we can get ahead of it so we don't have any down time.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: November 2017

November 2017

 

Hi Mike! Thank you for taking a moment to review your experience with CallTools. We're glad you found the upload process to be simple and seamless! We're always working to make the software more helpful for our users. Please let us know if there's anything else we can do! - Your CallTools.com Team

 


October 2017

October 2017

By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found.

Pros

By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.

Cons

.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Thank you for your incredible review! We're proud to offer a contact center platform that rises above the others. Streamline your process from inbound to outbound with our wide range of features. Our Customer Support team provides initial training then helps with any follow-up questions you have or assistance you need. We're glad to hear that CallTools.com exceeded your expectations! Please let us know if there is anything we can help you with. - Your CallTools.com Team

 

Nikolai from CDG Wireless

October 2017

October 2017

Great AutoDial and Management Oversight ability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to have better management oversight and for team to make more calls.

Pros

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want.

Just make sure you have the default rules set up BEFORE making calls.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

 

David from Legacy NRG
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I set up Call Tools to do some marketing for my company. Great product and easy to use.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

Allowed us to touch base with thousand of potential customers.

Pros

Operations was a snap with very little training. Our Rep Sean was always willing to help and got the extra mile to make sure we were satisfied.

Cons

I wanted to attach a out going message to the call. We couldn't do that, but that alright, we got a work around and everything turned out good.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Hi David! Thank you for taking some time to leave us a review. We're glad we were able to work together to figure out how to deliver the message you needed to send and that you got in touch with your prospects! Please don't hesitate to let us know if there's anything else we can do to help. - Your CallTools.com Team

 

Oscar from SafeGate Computer Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

This dialer is very easy to use! The way you can switch from campaign to campaign with just a click.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
Value
Support

Time. It saved me a lot of time because its easy to use.

Pros

I like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!

Cons

The only thing that I do not like about the software is that it works best without wifi and better with hard wire.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Hi Oscar!

Thank you for taking the time to leave a review! The ability to consolidate each of your campaigns on a single platform keeps your outbound dialing as simple as possible. Although it would be convenient to run CallTools.com from a Wi-Fi connection, it is difficult to power such a feature-packed software without a hardwired connection. But we're glad that those features are saving you valuable time throughout the day!

- Your CallTools.com Team

 

matarsha from Lookout Security Solutions, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The team is awesome. They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer. I have no complaints. I would definitely say give this product a try.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

makes my outbound calls very easy.

Pros

The software is easy to learn and use. I love the built in do not call list scrubber. That is such a great convenience. I spoke with three other companies before making my decision and neither had the feature. Help is just a click or call away. The quality is great and there is no delay when connecting with customers. Customer service is very important to me and they get an A+. I love how they called to make sure everything was going fine after I made my purchase. Because the product does so much, its hard to remember everything. The response to any question I have is almost immediate.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Hi Matarsha!

We appreciate you taking the time to leave such an in-depth review. All of the features available on the CallTools.com platform are included, whether you focus on outbound dialing or receiving inbound calls. We're also proud of our accessible and informative Customer Support team, available during peak dialing hours! If there is anything we can help you with, please don't hesitate to reach out!

- Your CallTools.com Team