CallTools Software


 

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations.

CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail.

CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a view of all their call center activities.

CallTools offers support via online ticket portal, live chat, email and phone.

 

CallTools - Performance dashboard
 
  • CallTools - Performance dashboard
    Performance dashboard
  • CallTools - Inbound call management
    Inbound call management
  • CallTools - CRM integration
    CRM integration
  • CallTools - User dashboard
    User dashboard
  • CallTools - Contact list
    Contact list
  • CallTools - Agent dashboard
    Agent dashboard
Supported Operating System(s):
Web browser (OS agnostic)

36 Reviews of CallTools

 

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Software Advice Reviews (2)
More Reviews (34)

Showing 1-2 of 2

jay from precisesolutions
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

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Value for Money

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

 
 

stefan from hsc marketing
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Everything is Perfect Except Scheduling Callbacks

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Value for Money

This system is perfect except for 1 thing Scheduling callbacks. After scheduling numerous callbacks I noticed that the system was not assigning the right time frames for which I set the contact for. Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it. The system would be perfect if this was fixed. If you schedule a call back for 4 pm and you don't pay attention you will see the file show up at 1 am. Pay attention and you will be ok...other than that everything is great...

Advice to Others

Pay attention to your callbacks and that the date you picked is actually set the same.

 
 
 
Showing 1-20 of 34

Michael from USMR
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Really easy to implement predictive dialer platform, we had reps logged in and dialing very quickly.

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Significant increase in achieving live answers with our existing customers. Much higher agent productivity metrics.

Pros

The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box.

Cons

We have not had any problems to list as a con. However, it would be nice to have a concurrent user licensing option since not all of our reps are always on the system.

Review Source: Capterra
 

Chosen from SKF Enterprises
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very easy to work with and a wonderful user interface.

Ease-of-use

Functionality

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Value for Money

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Pros

We liked how easy it was to use will very little agent training required. We also liked how easy it was to setup inbound queues and campaigns.

Cons

The reporting section could be a little more robust but it does it's job. We would like to see more abilities to create custom reports and exporting abilities.

Review Source: Capterra
 

Mark from BCG

December 2017

December 2017

Lots of functionality. Very easy to use and helpful customer service.

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Value for Money

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Could use some more features for inbound traffic, but great value at their price point. Great system!

Pros

The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business. Our sales and customer service rep was awesome. Anytime we had an issue, he was on top of it and got it resolved quickly.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: December 2017

December 2017

 

Thank you for taking a moment to leave a review, Mark! We're glad you found our software user friendly; that is what we aim for. Built by business owners, for business owners. Our sales and support teams are always available to help with any questions or concerns you might have! Please let us know if there is anything else we can help you with. - Your CallTools.com Team

 

David from Excalibur Royale

November 2017

November 2017

Smooth, easy ti use, fantastic support.

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Value for Money

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Pros

The walk-through when you''re just starting, great customer service, very patient, always available. Just a great software to use.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: November 2017

November 2017

 

Hello David! Thank you for taking the time to review CallTools.com. We're glad to hear your experience has been smooth and seamless with the help of our incredible Customer Support team. The live training included when you start using the CallTools.com platform covers everything you need to know. Please get in touch if there is anything else we can help you with! - Your CallTools.com Team

 

Mike from Momentum Solar

November 2017

November 2017

One of the better call center tools out there.

Ease-of-use

Functionality

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Value for Money

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Pros

I like how easy it us to load lead data into the system and to get it configured to use. It ony takes a few minutes to be u and running.

Cons

I feel that there could be better notifications around when lead data is diminishing so we can get ahead of it so we don't have any down time.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: November 2017

November 2017

 

Hi Mike! Thank you for taking a moment to review your experience with CallTools. We're glad you found the upload process to be simple and seamless! We're always working to make the software more helpful for our users. Please let us know if there's anything else we can do! - Your CallTools.com Team

 


October 2017

October 2017

By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service

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I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found.

Pros

By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.

Cons

.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Thank you for your incredible review! We're proud to offer a contact center platform that rises above the others. Streamline your process from inbound to outbound with our wide range of features. Our Customer Support team provides initial training then helps with any follow-up questions you have or assistance you need. We're glad to hear that CallTools.com exceeded your expectations! Please let us know if there is anything we can help you with. - Your CallTools.com Team

 

Nikolai from CDG Wireless

October 2017

October 2017

Great AutoDial and Management Oversight ability

Ease-of-use

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The ability to have better management oversight and for team to make more calls.

Pros

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want.

Just make sure you have the default rules set up BEFORE making calls.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

 

David from Legacy NRG
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I set up Call Tools to do some marketing for my company. Great product and easy to use.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

Allowed us to touch base with thousand of potential customers.

Pros

Operations was a snap with very little training. Our Rep Sean was always willing to help and got the extra mile to make sure we were satisfied.

Cons

I wanted to attach a out going message to the call. We couldn't do that, but that alright, we got a work around and everything turned out good.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Hi David! Thank you for taking some time to leave us a review. We're glad we were able to work together to figure out how to deliver the message you needed to send and that you got in touch with your prospects! Please don't hesitate to let us know if there's anything else we can do to help. - Your CallTools.com Team

 

Oscar from SafeGate Computer Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

This dialer is very easy to use! The way you can switch from campaign to campaign with just a click.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Time. It saved me a lot of time because its easy to use.

Pros

I like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!

Cons

The only thing that I do not like about the software is that it works best without wifi and better with hard wire.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Hi Oscar!

Thank you for taking the time to leave a review! The ability to consolidate each of your campaigns on a single platform keeps your outbound dialing as simple as possible. Although it would be convenient to run CallTools.com from a Wi-Fi connection, it is difficult to power such a feature-packed software without a hardwired connection. But we're glad that those features are saving you valuable time throughout the day!

- Your CallTools.com Team

 

matarsha from Lookout Security Solutions, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The team is awesome. They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer. I have no complaints. I would definitely say give this product a try.

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makes my outbound calls very easy.

Pros

The software is easy to learn and use. I love the built in do not call list scrubber. That is such a great convenience. I spoke with three other companies before making my decision and neither had the feature. Help is just a click or call away. The quality is great and there is no delay when connecting with customers. Customer service is very important to me and they get an A+. I love how they called to make sure everything was going fine after I made my purchase. Because the product does so much, its hard to remember everything. The response to any question I have is almost immediate.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: October 2017

October 2017

 

Hi Matarsha!

We appreciate you taking the time to leave such an in-depth review. All of the features available on the CallTools.com platform are included, whether you focus on outbound dialing or receiving inbound calls. We're also proud of our accessible and informative Customer Support team, available during peak dialing hours! If there is anything we can help you with, please don't hesitate to reach out!

- Your CallTools.com Team

 

Richard from The Prosperity Club, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good dialer and CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Increased productivity.

Pros

Always adding new features, and they listen to their client's needs when it comes to features. I would recommend you check this system out.

Cons

Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: August 2017

August 2017

 

Richard, thank you for taking a moment of your time to review your experience with CallTools.com. We appreciate it! We're proud to offer a wide range of features, all included with your monthly cost. Thank you for letting us know how we can improve; we always aim to provide the best experience for our customers. Don't hesitate to let us know if there's any other way we can help! - Your CallTools.com Team

 

Josiah from Bob Moore Kia
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

simple and easy to use dialer.

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sales

Pros

simple and easy to use dialer. predictive dialing was fast and responsive, voicemail drop worked amazingly. someone that has no past with predictive dialers could use this.

Cons

nothing at all whatsoever was wrong with this dialer. it worked perfectly and was simple to use and understand

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: August 2017

August 2017

 

Josiah, thank you for your review! We always appreciate it when someone takes a moment of their time to do so. We're thrilled to hear the voicemail drop was especially helpful for you! It's a convenient feature that makes your dialing even quicker while increasing response rates. Let us know if there is any other way we can help! - Your CallTools.com Team

 

Josh from SDS
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Service! John M. at Call Tools made sure any question or problem(Which was rare) that I had wa

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Doubled in Revenue

Pros

Seamless Dialer, very easy transfer process, calls were very quick and allowed the agents to make up to 400 calls a day

Cons

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: August 2017

August 2017

 

Josh, thank you for taking a moment of your time to leave us a review! We're thrilled to hear you doubled your revenue with our predictive dialer! We offer the ability to integrate with almost any third-party CRM so you can push contact information from our CRM into your pre-existing program. Please don't hesitate to let us know if there is any way we can help you continue to excel! - Your CallTools.com Team

 

Amus from AltoCredit Advisors LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Flawless

Ease-of-use

Functionality

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Increase my dials, save time and

Pros

Clear calls and fast connection is very important to my team. This software is very user friendly. I can customize the software to simulate my current CRM so data exchange is seamless between programs.

Cons

I do not have a con that I can offer yet. Using the software did arise some new questions but these were answered by staff support.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: July 2017

July 2017

 

Amus, we appreciate you taking the time to write a review! Transferring client information from our built-in CRM to your third-party CRM is as quick as the click of a button. We're glad we could help answer your questions and are available should you need any additional assistance! - Your CallTools.com Team

 

Felicia from Pearson Virtual Professionals, LLC

July 2017

July 2017

Excellent experience!

Ease-of-use

Functionality

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Value for Money

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Ease of use, call quality, and effectiveness

Pros

The smoothness of the software is what we like most! We switched from another software that had several connection issues. CallTools was a welcomed change for us and our agents!

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: July 2017

July 2017

 

Hi Felicia! We appreciate you taking the time to review CallTools.com. The close relationships we have with our carriers allows us to offer the best call quality available. Please let us know if there's any other way we can help make your transition between platforms any easier. - Your Team at CallTools.com

 

Ryan from Brown's Fuel and Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Fantastic system that i highly recommend

Ease-of-use

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Pros

Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.

Cons

Nothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: July 2017

July 2017

 

Hello Ryan! Thank you for taking some time to review how CallTools.com has helped escalate your business. In regards to adding data columns, we have a feature called Custom Fields that allows you to add in custom data columns to your CRM. Our Customer Support team will reach out to help you set up this integral feature! Thank you again. - Your CallTools.com Team

 

Barb from Sobra Brands
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use, easy set up, proficent

Ease-of-use

Functionality

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Value for Money

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Great for outbound calling cambaigns!

Pros

Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Cons

Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: June 2017

June 2017

 

Hi Barb!

Thank you for taking the time to leave a review.

We're happy you found the speed and precision of our predictive dialer helpful for your team! Eliminating agent downtime increases calling ratios and keeps your employees on-task throughout the day.

We're glad to have you as a part of the CallTools.com family. If there's anything we can help with, please don't hesitate to contact customer support!

Your CallTools.com Team

 

Colin from Wave Solar

March 2017

March 2017

Excellent Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
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Support

We had a great experience working with Call Tools. Their customer service was very responsive helping us with a custom configuration. The portal is easy to use and has a wide set of call center functionality

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: March 2017

March 2017

 

Colin,

Thank you for your review! Custom integrations are one of the greatest offers on our platform. We're here to help you grow your business in any way possible. We're glad to hear customer support was so helpful in getting it implemented for you after our engineers wrote it!

Please let us know if there is anything else I can help you with!

Your CallTools.com Team

 

lahra from Coast Vitality

February 2017

February 2017

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
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Support

One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team. I was impressed from the beginning and pleased with my overall experience.
I highly recommend Calltools.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: March 2017

March 2017

 

Lahra,

Thank you for your incredible review! We're happy to offer our feature-packed dialer with everything included. No hidden fees or extra charges; it's all yours. We're thrilled with the work our customer support and sales team put in to ensure an amazing experience of each of our customers.

If there is anything we can help with, please don't hesitate to let us know.

Your CallTools.com Team

 

Jane from National Telecom Solutions

February 2017

February 2017

Great Call Center Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Call Tools was easy to work with and set up was a breeze! We had a need to get started right away and within hours Call Tools had us up and running. The price was the best and the customer and technical support is fantastic! I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools.

Review Source: Capterra

  Response: CallTools, CallTools Inc.

Date: March 2017

March 2017

 

Jane,

Thank you for your review! We're proud of the work that both our customer support and sales teams put in every day. We're here to bring you the best experience and smoothest transition available, and are glad that was true for you.

Please don't hesitate to let us know if there is anything else we can help you with!

Your CallTools.com Team