CallTools
About CallTools
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Most Helpful Reviews for CallTools
1 - 5 of 118 Reviews
Anderson
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great for speed dialing
Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.
CONSSome times get stuck when many lead are assigned.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Jeremy
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Very Powerful Call Tool
So far I'm very pleased with CallTools. My experience with [sensitive content] from the integrations team has been exceptional!
PROSThe number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease.
CONSNothing to report yet. I'll need more time with it to give quality feedback here.
Reason for choosing CallTools
Recommended by ISA service. The multiline dialer, and the ability to work with integrations to sync with existing systems.
Vendor Response
Jeremy, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team
Replied January 2023
Alex
Construction, 51-200 employees
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2020
Great platforms elevated requirements.
I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.
PROSThe ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
CONSThe support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
Reason for choosing CallTools
Because of the ease of use of the CRM and all the integrations that it included on the license.
Reasons for switching to CallTools
We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.
Martin
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Dials fast but not my favorite dialer
I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer.
PROSYou are able to reach a lot of people with your dialing sessions. This moves very quickly.
CONSThe only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.
Reasons for switching to CallTools
To see if I could find a faster dialer. I did end up going back to the Mojo dialer.
Jack
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
Bluestone Funding Review
It’s good I would recommend it to a friend. I love the customer service. I would recommend working with Brandon.
PROSI love how it dials the numbers for you it’s really great.
CONSHow the leads aren’t so organized they just disappear after you move on to the next one.
Reason for choosing CallTools
Because call tools is better in every aspect.
Vendor Response
Hi Jack, Thank you for the 5 Star Review! We are happy to hear you love how our system works for your company. Thank you! - Call Tools Team
Replied April 2023