All CallTools Reviews
1-25 of 118 Reviews
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Anderson
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great for speed dialing
Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.
CONSSome times get stuck when many lead are assigned.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Jeremy
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Very Powerful Call Tool
So far I'm very pleased with CallTools. My experience with [sensitive content] from the integrations team has been exceptional!
PROSThe number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease.
CONSNothing to report yet. I'll need more time with it to give quality feedback here.
Reason for choosing CallTools
Recommended by ISA service. The multiline dialer, and the ability to work with integrations to sync with existing systems.
Vendor Response
Jeremy, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team
Replied January 2023
Alex
Construction, 51-200 employees
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2020
Great platforms elevated requirements.
I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.
PROSThe ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
CONSThe support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
Reason for choosing CallTools
Because of the ease of use of the CRM and all the integrations that it included on the license.
Reasons for switching to CallTools
We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.
Martin
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Dials fast but not my favorite dialer
I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer.
PROSYou are able to reach a lot of people with your dialing sessions. This moves very quickly.
CONSThe only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.
Reasons for switching to CallTools
To see if I could find a faster dialer. I did end up going back to the Mojo dialer.
Jack
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
Bluestone Funding Review
It’s good I would recommend it to a friend. I love the customer service. I would recommend working with Brandon.
PROSI love how it dials the numbers for you it’s really great.
CONSHow the leads aren’t so organized they just disappear after you move on to the next one.
Reason for choosing CallTools
Because call tools is better in every aspect.
Vendor Response
Hi Jack, Thank you for the 5 Star Review! We are happy to hear you love how our system works for your company. Thank you! - Call Tools Team
Replied April 2023
David
Renewables & Environment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
CallTools Simplifies Your Company's Growth
We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.
PROSThe ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
CONSNone that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.
Reason for choosing CallTools
We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
David
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Best dialer!
Weve been able to generate a low customer acquisition cost.
PROSVoice record. Set number calls simultaneously. Easy to upload data snd manage and recycle.
CONSNothing in any major need of improvement.
Vendor Response
HI David, Thank you for the 5 Star Review! We are happy to read our features are working for you and your business! Great to see Call Tools work for you! - Call Tools Team
Replied May 2023
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service
I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found.
PROSBy far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.
CONS.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Domenic
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
[sensitive content hidden] from Integrations
The integration team, specifically [sensitive content hidden] has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools.
CONSI can not thing of any cons currently with this software.
Vendor Response
Hi Domenic, Thank you for the 5 Star Review! We are happy Keith assisted you as he did. We are always here to help with any future assistance needed! - Call Tools Team
Replied June 2023
Nikolai
Verified reviewer
Wireless
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2017
Great AutoDial and Management Oversight ability
The ability to have better management oversight and for team to make more calls.
PROSThe AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls.
CONSThe follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.
Vendor Response
Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team
Replied October 2017
James
Consumer Electronics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Don't Get Much Better Than This
I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.
PROSTime saving and packed with information and UI is simple.
CONSA better management when using slow Internet connection.
Vendor Response
James, Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again. Please don't hesitate to let us know if there is anything else we can help you with. Your CallTools.com Team
Replied March 2017
Michael
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2016
Disling system best value I have found
I have worked with several dialing systems over the years and have found that call tools is one of the easiest to use. I work with individuals with mental disabilities and hey we're able to be up and running. 20 min. Great system
PROSEase of use
CONSWish they had hot keys. So some of my blind people can use it
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Ryan
Utilities, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Fantastic system that i highly recommend
Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.
CONSNothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Chris
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Best Dialer
Aside from the dialer being a very powerful tool for my business the support is unparalleled everyone in tech support is fantastic. My account rep is super responsive and always gets things done for me.
CONSSome aspects of the software could be simplified
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Roger
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great features & excellent customer support from my account rep James Saif.
The software is easy to use. There are great features offered which have not been implemented by other predictive dialers I have tried in the past.
CONSI would like to see an easier process to recycle our existing campaigns and lower fees per user/seats.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Anthony
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Amazing Call Center Software - Best By Far We've Ever Used At Clickflame!
Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer.
PROSPhone clarity and connection rates.
CONSCan't say I have any complaints.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Oscar
Computer & Network Security, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
This dialer is very easy to use! The way you can switch from campaign to campaign with just a click.
Time. It saved me a lot of time because its easy to use.
PROSI like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!
CONSThe only thing that I do not like about the software is that it works best without wifi and better with hard wire.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Rich
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
[sensitive content hidden] rocks!
The customer service! [sensitive content hidden] has been one of the best customer service representatives I have ever worked with in my life and I have been in sales for over 20 years. I have appreciated him and his wonderful customer service.
CONSNot my agent [sensitive content hidden] he has been awesome but it takes a long time to get a tech person on the phone!
Barb
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Easy to use, easy set up, proficent
Great for outbound calling cambaigns!
PROSWas able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.
CONSWasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Samuel
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Company and Staff
My experience was great.[sensitive content hidden] did such an awesome job by educating me on the system and also picking up when ever I needed him.
PROSI like how there customer service and assigned manager where always going above and beyond for me.
CONSHonestly, there is only one. I don’t like how long it takes to get scheduled for onboarding. But at the same time they are pretty fast. The most I had to wait is a week which was my fault for not listening to my assigned manager
Reason for choosing CallTools
I chose Call Tools because other investors that I know has praised Call Tools for there ability to deliver.
Vendor Response
Hi Samuel, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team
Replied June 2023
Adam
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
The best available CRM system on the market
Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.
PROSIt’s ability to call up to 10 numbers at once. The reports you can generate from the calling activity. The very fast and knowledgeable customer service.
CONSNothing to complain about. Everything was as expected.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Jerome
Telecommunications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Blown Away!!! & I've used most of them out there. Nothing compares, hands down.
Full function Call Center Application
PROSI've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use.
CONSI'm told that I can be pretty negative so I'm sure that I will come up with something. Just kidding, nothing so far as of yet.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
David
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Smooth, easy ti use, fantastic support.
The walk-through when you''re just starting, great customer service, very patient, always available. Just a great software to use.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
jay
Marketing and Advertising, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES
shots out to the whole team and my account manager chase
PROSEVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!
CONSCOULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Greg
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great support from my account manager, and rep at Tech Support. Very happy with CallTools!
Ease of use. Customer interface is simple and intuitive. Very very easy for new employees and on boarding. Cost of system per user.
CONSOverall very happy with the system. For the cost and ease of use, there really are no cons to the CallTools platform.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023