Five9 Software
FrontRunners
About Five9
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.
Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more.
The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time.
Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s perform...
Five9 Pricing
Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.
Starting price:
$100.00 per month
Free trial:
Not Available
Free version:
Not Available
1 / 4
Image 1 of 4
Five9 agents
Other Top Recommended VoIP Software
Five9 User Reviews
OVERALL RATING
Showing 1 - 5 of 412 reviews
Michael
Company size: 10,001+ employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Solid VoIP with some quirks
Kristianna
Verified reviewer
Company size: 51-200 employees
Industry: Insurance
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2022
Telesales, auto dialer, live monitoring, the list is endless!
My overall experience with Five9 has been positive. I have used other applications for these same business operations and experienced consistent service interruptions and crashing. But, Five9 has not had those same issues in my experience and allows our operations to run smoothly for telesales agents, customer service, and leadership alike.
Pros
Five9 allows remote agents and call centers alike to track their inbound calls, outbound calls, auto dial out, record those calls for quality and regulatory purposes, live monitoring, live coaching, etc. It truly makes all telesales operations possible AND support operations run smoothly.
Cons
When pulling a call recording in Five9, I do wish there was a way to adjust the speed of the recording and jump to timestamps in a more efficient way.
Kimber
Company size: 1,001-5,000 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
If you want the best...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Pros
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Cons
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Reasons for switching to Five9
Nice didn't function properly with issues from lead management, to user functionality.
Response from Five9
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service. Best Regards, Cindy Seto Customer Advocacy Manager
Replied October 2019
Wei Jie
Company size: 10,000+ employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Cloud Contact Center Solution for Ever Changing Business Need
Ease of deployment and expansion based on ever changing business need.
Pros
Flexibility to expand and downsize the capacity
Cons
Lack of Coverage and Support in certain region and countries outside US.
Reasons for choosing Five9
Cloud Solution
Reasons for switching to Five9
Global Strategy to reduce footprint for on-premise solution
Christopher
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Pros
Once you get it going, which isn't easy at all, it doesn't quit running.
Cons
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Reasons for choosing Five9
My management decided it for me with no input from myself, as it what he was comfortable with in different situations.
Reasons for switching to Five9
Poor management choices left for me to implement.
