CallRail
CallRail
About CallRail
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence.
CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.
Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, ...
Awards and Recognition
FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
CallRail Pricing
Pricing begins at $45 per month, and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.
Starting price:
$45.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended VoIP Software
Showing 1 - 5 of 156 reviews
Jeff
Company size: 2 - 10 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2021
If you don't already have Callrail, you need to get it!!
Stephanie
Verified reviewer
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
December 2017
I can't imagine an easier, more efficient way to record and monitor your business calls.
I would use any other software for tracking phone calls in the work place.
Pros
Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.
Cons
The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.
Colin
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
January 2022
Functional and Easy to Implement
Pros
CallRail is easy to use, pretty intuitive, and does a great job overall with segmenting call volume.
Cons
If you have a complicated marketing system, CallRail can get overwhelmed with the dynamic number insertion and may provide contradictory information between "Sources" and "Numbers".
Reasons for choosing CallRail
CallRail seemed like a better fit for our organizational needs.
Camilo
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
November 2021
Worst company ever! What a disaster
It has been a complete and total nightmare and it is impossible to someone who can provide solutions.
Pros
None whatsotever!, everything was near impossible using there service.
Cons
From the moment you call this company's sales department you will catch the feeling that something is not right. Wait till you speak to customer service. It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company.
Reasons for choosing CallRail
I did not, they bought the company then did not port my numbers. I lost all my existing numbers.
Reasons for switching to CallRail
I was forced, they acquired PhoneWagon
Kathleen
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
3
October 2022
Great for call routing but lacks greater functionality
Neutral
Pros
Intuitive call routing and recording capabilities
Cons
Lack of sms and mms capability on phone lines is impractical
Reasons for choosing CallRail
Knowledge of product from previous use
