I love that I don't have to share my personal cell with clients and partners if I don't want to.

It was an overall excellent experience working with this product.

Easy to start with basic setup, very helpful customer support.

The software is easy to use, has industry-leading functionality, and a great support team to help with client questions and set-up.

Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from.

It has a lot of integrations and always adding new ones. Support is responsive to inquires, which is another plus.

There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

The team at CallRail we're helpful from day 1. From assisting with integrations, to suggesting work arounds, to follow up and so much more.

User interface, especially desktop is really good. Best call tracking software ive used.

We received a lot of spam calls, and calls for other businesses that had just used the number.

I am very happy with Call Rail, I started to guarantee my services to all my clients if my advertising din't work I will give your money back. Call Rail helped me increase my sales immediately.

CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help.

I love how helpful the keyword listening is in helping attributing the calls to their proper last touch channel.

We can easily focus on which marketing works well thus less effort, more effectiveness , better results.

It's outdated and highly in need of some upgrades. I hate how you constantly have to  refresh and sometimes I still miss text messages.

You can categorize your calls based on lead sources and track them all which helps in organizing and understanding where to invest more and where less.

They are quick to respond, friendly, and proactively reach out to discuss new features. The product itself is great, and includes pre-packaged reporting that can be automated to email.

There is really no reason to chose any other provider. Customer service is awesome, product is great.

Fairly easy to setup and get started and the ability to track all of your calls, which is great.

I enjoy how easy it is to set up a new number. I also like the integrations it had with platforms such as AdWords.

Very simple, yet powerful call tracking software. Reasonably priced, great customer service, and essential to tracking calls.

The technical support individuals know their product and were very helpful.

That really needs to be set in a cookie. However, I can't remember if that was a problem with CallRail or not, though.

They never answer the phone. Horrible customer service.

The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.

CallRail is a great software and handles everything you need for tracking phone calls. It's helped our business very much.

Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.

CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important.

Ease of use and set up is hard to match. Support and their responsiveness has always been outstanding.

I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.

More effective than competitors. Customization w/ multiple phone numbers works very well for us.

We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients.

The simplicity of use with the more than adequate capabilities.

Due to time difference dealt with via support tickets and wrong links were sent and if I need to talk to someone I could only talk at 5am or earlier to suit them.

Terrible experience, the most unethical firm we have used, terrible customer support. Charging users for a service without their authorization and refusing to refund.

Good software in general easy to use when everything is working properly.

It’s the best professional level software for any office or school. Very reliable and super user friendly.

I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.

I love that the programs integrate seamlessly and can store files online in the SharePoint platform for ease of use when sharing documents for collaboration.

It's very easy to use and the fact that you are able to not only switch between them very quickly and seamlessly, but the fact that they integrate with one another is amazing.

Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.

It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.

The overall suite is nice to collaborate with fellow employees on specifically Microsoft Teams is amazing for collaboration.

My overall experience is good  I would recommend this program to everyone. I have had a positive experience  with this program.

If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.

My experience with Microsoft 365 has been great. I really like using the software because it helps me with business letters and eeseach.

It's nice to have a one-stop-shop for all of your needs. That makes it super helpful because it works across platforms.

Non profit pricing is excellent. Love the Office 365 Exchange much better than on-site.

Customer Service is included in the cos,  I have had to call them a couple of times and have been taken care of by a real person and they have resolved whatever issue I was having.

Everything you love about the disk version of Microsoft but in the cloud. Super easy to use, super easy to share - and you can plugin in Grammarly.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

There are many things that I love about this program. The price point is fantastic, especially considering all the resources you get for a small monthly fee.

It's super easy to setup for my employees. I get the peace of mind they are using the best.

And all includen in the same plan. I use it in my work space and its amazing, the flexibility and the integration is amazing.

I like the ease of use of Office 365. It is a great value for the money and helps me keep all of my business information easily accessible.

The auto quarantining is a bit aggressive and sometimes has false positives. As an admin I can release them so no email is lost, but still a bit annoying.

I love that they offer Office 365 for free to use, and I love the ease of most of their apps, such as Microsoft Word, and a few other docs.

Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.

The overall experience has been wonderful. Even the customer support was a pleasant surprise, compared to others.

It was a godsend to have 365 in place, because I was able to move my business out of the office as needed during the more challenging springtime, and now have the option to work from home as desired.

The microsoft suite is amazing because it is compatible with pretty much everything now. Making documents is great because it has review things where you can send things to other people.

Microsoft Support is horrible and it takes an incredibly long time to get through to them if you have a problem.

Overall Microsoft 365 is an amazing product with great features and wonderful customer service.

The customer service staff is amazing and well trained. My experience with Office 365 has been amazing and I will continue using this product.

It’s been a great product and I like having mag programs to get various jobs done. Price point is good and quality is great.

The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.

I love that this program is very easy to use and has lots of functionality. I also love that there is a place to find answers when necessary.

Great suite of products. With Excel, Word, and Outlook being at the forefront of the great softwares that are part of office 365.

Ease of use and the ability to communicate and share your screen with coworkers. Great part of the Office 365 suite.

US Dollar

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. 

 CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.
 Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail.  CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. 

CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020.  For more information or to view a demo of the platform, visit http://www.callrail.com.

LongDescription

Real-Time Analytics

Call Tagging

Call Transfer

Caller Profiles

Lead Capture

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Lead Distribution

Multi-Campaign

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

ROI Tracking

Data Import/Export

Call List Management

File Transfer

Call Routing

Recording

VoIP Connection

Lead Management

Mobile Access

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Lead Segmentation

Workflow Management

Source Tracking

Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Chat/Messaging

Conversion Tracking

Keyword Tracking

Interaction Tracking

Web Forms

Real Time Reporting

Monitoring

Campaign Analytics

Lead Qualification

Customizable Forms

Call Tracking

Call Transcription

Tagging

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Live Chat

On-Demand Recording

Online Voice Transmission

Mac OS

Web browser (OS agnostic)

Windows 10

Pricing begins at $45 per month and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallRail

Webinars

Documentation

Videos

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.


Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.


Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



File Management

Commenting/Notes

Document Templates

Meeting Management

Email Monitoring

Two-Way Audio & Video

Presentation Tools

Project Templates

Document Storage

Data Synchronization

Templates

Calendar/Reminder System

Team Calendars

Communication Management

Document Capture

Brainstorming

Office Suite

Calendar Management

Collaboration Tools

Room Booking

Full Text Search

Template Management

Scheduling

Offline Access

Multiple Projects

Email Templates

Contact Management

Audit Trail

Version Control

Notes Management

Booking Management

Discussions/Forums

Two-Factor Authentication

Address Book

Real-Time Notifications

Real-Time Updates

Email Management

Video Support

Customization

File Sharing

Multi-User Collaboration

Data Visualization

Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month
Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month
Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month

CallRail vs Microsoft 365

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