# Best Auto Attendant Software - 2026 Reviews & Pricing

> Find the best Auto Attendant Software for your organization. Compare top Auto Attendant Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/voip/auto-attendant-comparison

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# Best Auto Attendant Software of 2026

Updated June 19, 2026

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1.  Popular Comparisons
2.  Buyers Guide

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Showing 1 - 25 of 98 products

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**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
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**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

[RingEX](https://www.softwareadvice.com/call-center/office-profile/)

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the ...[Read more about RingEX](https://www.softwareadvice.com/call-center/office-profile/)

**4.2**

([1204 reviews](https://www.softwareadvice.com/call-center/office-profile/reviews/))

**15**

recommendations

Free trial

Free version

Integrations

Integrations

Dropbox Business

Google Workspace

+8 more

+7 more

+6 more

RingEX's Best Rated Features

5.0Multi-Channel Communication

See All

RingEX's Worst Rated Features

3.17Reporting & Statistics

See All

[Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations t...[Read more about Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

**4.5**

([394 reviews](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/))

**11**

recommendations

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

HubSpot CRM

+11 more

+10 more

+9 more

Convoso's Best Rated Features

4.75Call Whispering

See All

Convoso's Worst Rated Features

3.25Manual Dialer

See All

[net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/)

net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance thr...[Read more about net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/)

**4.6**

([10 reviews](https://www.softwareadvice.com/call-center/versature-profile/#reviews))

**11**

recommendations

Free trial

Free version

Integrations

Integrations

Google Drive

Slack

+7 more

+6 more

+5 more

[Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center...[Read more about Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

**4.2**

([565 reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/))

**9**

recommendations

Free trial

Free version

Integrations

Integrations

Slack

Salesforce Sales Cloud

+52 more

+51 more

+50 more

Dialpad's Best Rated Features

4.63Computer Telephony Integration

See All

Dialpad's Worst Rated Features

3.32Call Transfer

See All

[Five9](https://www.softwareadvice.com/call-center/five9-profile/)

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. ...[Read more about Five9](https://www.softwareadvice.com/call-center/five9-profile/)

**4.2**

([483 reviews](https://www.softwareadvice.com/call-center/five9-profile/reviews/))

**3**

recommendations

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Microsoft Teams

+15 more

+14 more

+13 more

Five9's Best Rated Features

5.0Call Tracking

See All

Five9's Worst Rated Features

3.71Automated Routing

See All

[Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group me...[Read more about Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

**4.7**

([876 reviews](https://www.softwareadvice.com/voip/ringover-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Slack

Salesforce Sales Cloud

+37 more

+36 more

+35 more

Ringover's Best Rated Features

5.0Live Chat

See All

Ringover's Worst Rated Features

4.0API

See All

[VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/)

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number p...[Read more about VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/)

**4.8**

([698 reviews](https://www.softwareadvice.com/voip/voipms-profile/reviews/))

Free trial

Free version

VoIP.ms's Best Rated Features

4.81VoIP Connection

See All

VoIP.ms's Worst Rated Features

4.0Voicemail Transcription

See All

[CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organ...[Read more about CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

**4.7**

([158 reviews](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Slack

Salesforce Sales Cloud

+59 more

+58 more

+57 more

CTM's Best Rated Features

5.0Alerts/Notifications

See All

CTM's Worst Rated Features

3.83Cross Channel Attribution

See All

[Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/)

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including in...[Read more about Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/)

**4.8**

([104 reviews](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Gmail

+17 more

+16 more

+15 more

Bright Pattern's Best Rated Features

5.0Automatic Call Distribution

See All

Bright Pattern's Worst Rated Features

4.71Call Recording

See All

[OnSIP](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/)

OnSIP Hosted OnSIP Hosted VoIP by Junction Networks is a cloud-based phone solution that offers businesses across various indust...[Read more about OnSIP](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/)

**4.7**

([78 reviews](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/reviews/))

Free trial

Free version

Integrations

Integrations

HubSpot CRM

Zendesk Suite

+2 more

+1 more

+0 more

OnSIP's Best Rated Features

4.83VoIP Connection

See All

OnSIP's Worst Rated Features

4.0Call Recording

See All

[Pexip Connect](https://www.softwareadvice.com/voip/pexip-profile/)

Pexip Connect simplifies video collaboration for any meeting room & modernizes your existing hardware infrastructure. To help al...[Read more about Pexip Connect](https://www.softwareadvice.com/voip/pexip-profile/)

**4.8**

([62 reviews](https://www.softwareadvice.com/voip/pexip-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Google Meet

Microsoft Teams

+2 more

+1 more

+0 more

[AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/)

AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platfor...[Read more about AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/)

**4.8**

([59 reviews](https://www.softwareadvice.com/voip/avoxi-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Microsoft Teams

+24 more

+23 more

+22 more

AVOXI's Best Rated Features

4.74Reporting/Analytics

See All

AVOXI's Worst Rated Features

4.74Reporting/Analytics

See All

[Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)

Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. T...[Read more about Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)

**4.6**

([918 reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/))

Free trial

Free version

Integrations

Integrations

Google Workspace

Microsoft Teams

+17 more

+16 more

+15 more

Nextiva's Best Rated Features

4.87VoIP

See All

Nextiva's Worst Rated Features

3.67Access Controls/Permissions

See All

[Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platform that h...[Read more about Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

**4.6**

([295 reviews](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Slack

Salesforce Sales Cloud

+31 more

+30 more

+29 more

Kixie PowerCall's Best Rated Features

5.0Interaction Tracking

See All

Kixie PowerCall's Worst Rated Features

4.0Call Transfer

See All

[Spoke Phone](https://www.softwareadvice.com/voip/spoke-phone-profile/)

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect th...[Read more about Spoke Phone](https://www.softwareadvice.com/voip/spoke-phone-profile/)

**4.7**

([56 reviews](https://www.softwareadvice.com/voip/spoke-phone-profile/#reviews))

Free trial

Free version

Integrations

Integrations

Slack

Microsoft 365

+17 more

+16 more

+15 more

Spoke Phone's Best Rated Features

4.75Call Routing

See All

Spoke Phone's Worst Rated Features

4.43Mobile Access

See All

[Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/)

Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international ca...[Read more about Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/)

**4.5**

([725 reviews](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Gmail

Google Meet

+1 more

+0 more

+0 more

Google Voice's Best Rated Features

4.58Voice Mail

See All

Google Voice's Worst Rated Features

4.34Call Conferencing

See All

[Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/)

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing...[Read more about Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/)

**4.5**

([733 reviews](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Slack

Salesforce Sales Cloud

+40 more

+39 more

+38 more

Talkdesk's Best Rated Features

5.0Knowledge Base Management

See All

Talkdesk's Worst Rated Features

4.21Computer Telephony Integration

See All

[VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/)

VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and i...[Read more about VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/)

**4.7**

([38 reviews](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#reviews))

Free trial

Free version

Integrations

Integrations

Slack

Trello

+12 more

+11 more

+10 more

VirtualPBX's Best Rated Features

4.55Voice Mail

See All

VirtualPBX's Worst Rated Features

3.50Call Center Management

See All

[PhoneWagon](https://www.softwareadvice.com/voip/phonewagon-profile/)

PhoneWagon is a cloud-based business communication solution that enables small enterprises to manage marketing campaigns and tra...[Read more about PhoneWagon](https://www.softwareadvice.com/voip/phonewagon-profile/)

**4.7**

([42 reviews](https://www.softwareadvice.com/voip/phonewagon-profile/#reviews))

Free trial

Free version

Integrations

Integrations

Google Analytics 360

HubSpot CRM

+2 more

+1 more

+0 more

[Monster VoIP](https://www.softwareadvice.com/voip/monster-voip-profile/)

Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers ...[Read more about Monster VoIP](https://www.softwareadvice.com/voip/monster-voip-profile/)

**4.7**

([44 reviews](https://www.softwareadvice.com/voip/monster-voip-profile/reviews/))

Free trial

Free version

[Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/)

Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and c...[Read more about Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/)

**4.5**

([244 reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/))

Free trial

Free version

Zoom Phone's Best Rated Features

4.77Voice Mail

See All

Zoom Phone's Worst Rated Features

3.63SIP Trunking

See All

[RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/)

RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer re...[Read more about RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/)

**4.6**

([69 reviews](https://www.softwareadvice.com/call-center/ringbyname-profile/#reviews))

Free trial

Free version

Integrations

Integrations

Google Docs

Salesforce Sales Cloud

+3 more

+2 more

+1 more

RingByName's Best Rated Features

5.0Call Monitoring

See All

RingByName's Worst Rated Features

4.22Real-Time Analytics

See All

[Momentum](https://www.softwareadvice.com/product/169192-Momentum-Mobility/)

Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hosted VoIP. A...[Read more about Momentum](https://www.softwareadvice.com/product/169192-Momentum-Mobility/)

**4.6**

([102 reviews](https://www.softwareadvice.com/product/169192-Momentum-Mobility/reviews/))

Free trial

Free version

Momentum's Best Rated Features

4.83Automatic Call Distribution

See All

Momentum's Worst Rated Features

4.50Call Center Management

See All

[Vonix](https://www.softwareadvice.com/cloud-communication/vonix-profile/)

Vonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for sma...[Read more about Vonix](https://www.softwareadvice.com/cloud-communication/vonix-profile/)

**4.8**

([23 reviews](https://www.softwareadvice.com/cloud-communication/vonix-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Zoho CRM

Zapier

+5 more

+4 more

+3 more

Vonix's Best Rated Features

4.89Call Routing

See All

Vonix's Worst Rated Features

4.63Voicemail Transcription

See All

[Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/)

Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set u...[Read more about Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/)

**4.6**

([65 reviews](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/))

Free trial

Free version

Unitel Voice's Best Rated Features

4.91Call Transfer

See All

Unitel Voice's Worst Rated Features

3.83SMS Messaging

See All

1

[2](https://www.softwareadvice.com/voip/auto-attendant-comparison/?page=2)[3](https://www.softwareadvice.com/voip/auto-attendant-comparison/?page=3)[4](https://www.softwareadvice.com/voip/auto-attendant-comparison/?page=4)

## Popular Comparisons

[

Ringover vs RingEX

](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[

3CX vs Nextiva

](https://www.softwareadvice.com/compare/2683-Nextiva/vs/4936-3cx-phone-system/)[

Five9 vs Talkdesk

](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[

VoIP.ms vs Google Voice

](https://www.softwareadvice.com/call-center/google-voice-profile/vs/voipms/)[

Aircall vs CallHippo

](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[

Dialpad vs Convoso

](https://www.softwareadvice.com/voip/dialpad-profile/vs/safesoft-contact/)

An automated attendant (commonly shortened to auto attendant) is a software application included in many [business phone systems](https://www.softwareadvice.com/voip/). Auto attendants are also known as “virtual receptionist software,” since these applications can perform many of the functions of a human receptionist.

Our buyer’s guide will cover the following topics:

[What Is Auto Attendant Software?](#WhatIsAutoAttendantSoftware)

[Auto Attendant vs. IVR](#AutoAttendantvsIVR)

[How Auto Attendant Software Is Packaged](#HowAutoAttendantSoftwareIsPackaged)

[Common Functionality of Auto Attendant Software](#CommonFunctionalityofAutoAttendantSoftware)

[Programming Tips](#ProgrammingTips)

## What Is Auto Attendant Software?

You know those voice menus you get when you call a local business? “Press 1 for Suzy, 2 for Bill” etc.? That’s an auto attendant.

The primary purpose of an auto attendant is to route incoming calls by listing options in a voice menu for callers to choose from (for example, “press 1 for sales, 2 for accounts receivable” etc.). Once the caller enters a number or symbol on her or his telephone keypad, the application automatically routes the call to the corresponding extension.

Auto attendants are NOT the fancy menus you get when you call your Internet provider to pay your bill, or when you call your credit card company to check your account balance. That’s a separate kind of system known as an [interactive voice response (IVR) system](https://www.softwareadvice.com/call-center/ivr-system-comparison/). Let’s take a quick look at the differences in functionality between IVR systems and auto attendants to help you make an informed selection.

## Auto Attendant vs. IVR

Auto attendants are commonly confused with [IVR software](https://www.softwareadvice.com/call-center/ivr-system-comparison/). There are a number of distinctions between auto attendants and IVR systems:

-   **User input**
    
    **IVR:** Allows for voice response on the part of the caller (for example, “please state the reason you’re calling”).
    
    **Auto attendant:** Limited to numerical input (“press 1,” “press \*” etc.).
    
-   **Self-service functionality**
    
    **IVR:**\> Allows callers to perform tasks over the phone, such as paying a bill or checking an account balance.
    
    **Auto attendant:** Routes callers to the proper extension.
    
-   **Business context**
    
    **IVR:** Call centers that handle a high volume of inbound calls.
    
    **Auto attendant:** Smaller companies without large teams of dedicated sales or support agents.
    
-   **Menu structure**
    
    **IVR:** Menus “branch out” into various sub-menus as callers choose different options.
    
    **Auto attendant:** Generally have just one or two menu levels. Many auto attendants have only one level, but some offer a few sub-menus to choose from (for example, for different departments).
    
-   **Call routing**
    
    **IVR:** Routes callers into a call queue, where they wait on hold for the next available agent. The queue is configured and controlled by a software application known as Automatic Call Distribution or ACD, which usually integrates with the IVR system.
    
    **Auto attendant:** Routes callers directly to an extension. In some cases, auto attendants can be integrated with your call queue if your PBX system has ACD functionality (more commonly found in call center solutions than more basic PBX systems).
    

Typically, IVR systems are used in dedicated call centers, while auto attendants are used by local businesses and businesses that just need directory routing, e.g., dentists’ offices, law firms, consulting firms etc. IVR systems are both expensive and complex to program—they will be overkill for most small businesses, except small businesses that deal with unusually heavy inbound call volume.

IVR systems are generally sold on a standalone basis or they’re packaged in specialized software suites for call centers. Auto attendants, on the other hand, are packaged differently, as we’ll discuss now.

## How Auto Attendant Software Is Packaged

Auto attendants are generally included as applications within Private Branch eXchange (PBX) systems. A PBX system is the interface between extensions in a business directory and broader telecommunications networks (e.g., the traditional phone network and the Internet). PBX systems are applications that serve as the core of business phone systems: Indeed, in most cases, the term “PBX” is simply a synonym for “phone system.”

The basic purpose of a PBX system is to enable routing control over both inbound and outbound calls. Most business phone systems are suites of PBX applications that include auto attendants alongside other applications, such as voicemail and call recording.

While most auto attendants are packaged in these PBX suites, some vendors offer them as stand-alone applications. Many of these standalone solutions also offer IVR functionality.

If you operate a call center, want to enable self-service options for inbound callers or want to place incoming calls into a queue, then you should consider a call center system. Smaller businesses can generally get by with PBX suites designed for their needs—many of which include auto attendants.

## Common Functionality of Auto Attendant Software

Unlike IVR systems, auto attendants are straightforward, easy-to-program applications. Auto attendants include the following standard functionality:

**Voice menu**

Allows you to record your own voice menus. Some vendors also offer professional menu recording services.

**Dial-by-name directory**

A special auto-attendant phone feature that allows you to reach employee extensions by spelling out the employee’s first or last name with your telephone keypad. Particularly useful for larger offices.

**Introductory greeting**

Allows you to record a greeting that welcomes inbound callers and describes your business or brand.

**After-hours mode**

Allows you to program the system to offer different greetings and options based on your business’s hours of operation (e.g., informs callers that your business is now closed when it enters after-hours mode). Can also be programmed to handle weekends and holidays.

The capabilities of auto attendants can be greatly enhanced by PBX call routing functionality, such as find me/follow me (which forwards calls from office phones to mobile devices after a fixed number of rings) and hunt groups (also known as ring groups; forwards calls to a group of extensions defined by business role, rather than to a single extension). Find me/follow me enables callers to reach employees on mobile devices as well as desk phones from the auto attendant menu. Hunt groups are useful for department-level options in the menu; for instance, when an inbound caller presses #1 for “sales,” the desk phones of every employee in sales will ring.

By using hunt groups with an auto attendant, small businesses that have multiple employees dedicated to answering the phones can set up a _very basic_ call center solution. You can choose to have all your agents’ phones ring at the same time when a caller makes a selection in the auto attendant menu. Alternatively, you can have phones ring sequentially in a round-robin scheme (employee A gets the call first, and if s/he doesn’t answer the call goes to employee B, then C etc.).