# Best Auto Attendant Software - 2026 Reviews & Pricing

> Find the best Auto Attendant Software for your organization. Compare top Auto Attendant Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/voip/auto-attendant-comparison

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# Best Auto Attendant Software of 2026

Updated July 14, 2026

On this page

1.  Popular Comparisons
2.  Buyers Guide

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98 results

### Compare Products

Showing 1 - 25 of 98 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

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### Compare Products

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**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: RingEX

[RingEX](https://www.softwareadvice.com/call-center/office-profile/)

4.24

[(1205)](https://www.softwareadvice.com/call-center/office-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones. The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs. RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.... [Read more](https://www.softwareadvice.com/call-center/office-profile/)

### What users love

-   Flexible cloud-based phone system
-   User-friendly and intuitive interface
-   Rich feature set and customization

### To take in mind

-   Slow and unhelpful customer service
-   Inconsistent call reliability and bugs
-   Opaque contracts and billing issues

### Best rated features:

Virtual Call Center

5.0

Multi-Channel Communication

5.0

Event Triggered Actions

5.0

Monitoring

5.0

### Worst rated features:

Virtual Extensions

1.0

Role-Based Permissions

2.0

[See all features](https://www.softwareadvice.com/call-center/office-profile/#key-features)

### Core

$30.00/month

$20/month when paid annually.

### Advanced

$35.00/month

$25/month when paid annually.

### Ultra

$45.00/month

$35/month when paid annually.

[See full pricing details](https://www.softwareadvice.com/call-center/office-profile/#pricing-and-plans)

### Product: Convoso

[Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

4.51

[(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence.... [Read more](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

### What users love

-   User-friendly and intuitive interface
-   Efficient predictive dialing system
-   Responsive and helpful support team

### To take in mind

-   Frequent call connectivity problems
-   Complex and limited lead handling

### Best rated features:

Lead Generation

5.0

Compliance Management

5.0

API

5.0

Integrations Management

5.0

### Worst rated features:

Reminders

3.0

Manual Dialer

3.3

Answering Machine Detection

3.9

Real-Time Monitoring

4.0

[See all features](https://www.softwareadvice.com/voip/safesoft-contact-profile/#key-features)

### Basic

$90.00/month

Free trial for users with 40 or more seats.

[See full pricing details](https://www.softwareadvice.com/voip/safesoft-contact-profile/#pricing-and-plans)

### Product: net2phone Canada

[net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/)

4.60

[(10)](https://www.softwareadvice.com/call-center/versature-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance through powerful uCaaS tools. Trusted by clients and partners across the country, net2phone Canada has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, Canadian-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone Canada Client Portal to see how Canada’s leading business communications tool can empower your organization.... [Read more](https://www.softwareadvice.com/call-center/versature-profile/)

### Best rated features:

Caller ID

5.0

Automatic Call Distribution

5.0

Mobile Access

5.0

Call Recording

5.0

[See all features](https://www.softwareadvice.com/call-center/versature-profile/#key-features)

### Product: Dialpad

[Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

4.18

[(569)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services. Dialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance. Dialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.... [Read more](https://www.softwareadvice.com/voip/dialpad-profile/)

### What users love

-   Flexible business phone features
-   Intuitive and accessible design
-   Unified device connectivity options

### To take in mind

-   Reliability and call handling issues
-   Slow and unresponsive assistance
-   Hidden fees and unclear costs

### Best rated features:

Call Conferencing

5.0

Manual Dialer

5.0

Call Queues

5.0

Recording

5.0

### Worst rated features:

Call Scheduling

1.0

AI/Machine Learning

1.0

Third-Party Integrations

1.0

[See all features](https://www.softwareadvice.com/voip/dialpad-profile/#key-features)

### Standard

$27.00/month

For businesses with upto 10 users

### Pro

$35.00/month

For SMEs with upto 11-99 users

### Enterprise

Custom

Pricing available upon request

For enterprises with 100+ users

[See full pricing details](https://www.softwareadvice.com/voip/dialpad-profile/#pricing-and-plans)

### Product: Five9

[Five9](https://www.softwareadvice.com/call-center/five9-profile/)

4.22

[(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.... [Read more](https://www.softwareadvice.com/call-center/five9-profile/)

### What users love

-   User-friendly and accessible interface
-   Responsive and helpful support team
-   Robust call center functionality

### To take in mind

-   Challenging call handling features
-   Frequent call drops and outages

### Best rated features:

Performance Metrics

5.0

Online Voice Transmission

5.0

Dashboard

5.0

Lead Generation

5.0

### Worst rated features:

Progressive Dialer

1.0

Integrations Management

1.0

Quality Management

1.0

[See all features](https://www.softwareadvice.com/call-center/five9-profile/#key-features)

### Digital

$119.00/month

### Core

$159.00/month

### Premium

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/call-center/five9-profile/#pricing-and-plans)

### Product: Ringover

[Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

4.70

[(881)](https://www.softwareadvice.com/voip/ringover-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. With Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection. Greatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.... [Read more](https://www.softwareadvice.com/voip/ringover-profile/)

### What users love

-   Comprehensive call tracking features
-   Intuitive and user-friendly interface
-   Responsive and helpful support team

### To take in mind

-   Inconsistent audio and device issues
-   Occasional lags and slowdowns
-   Frequent disconnections and network dependency

### Best rated features:

Contact Database

5.0

Call Scheduling

5.0

Call List Management

5.0

Electronic Signature

5.0

### Worst rated features:

Monitoring

2.8

Call Tagging

3.0

[See all features](https://www.softwareadvice.com/voip/ringover-profile/#key-features)

### Smart

$29.00/month

This plan provides all-in-one calls, video & chat.

### Power

$54.00/month

This plan offers analytics, productivity and integrations.

### Advanced

$64.00/month

[See full pricing details](https://www.softwareadvice.com/voip/ringover-profile/#pricing-and-plans)

### Product: VoIP.ms

[VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/)

4.78

[(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/)

Best for:VoIP Connection

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling. Teams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing. VoIP.ms provides sequencing, which allows businesses to create specific scenarios by combining recordings, DTMF and SMS options. The configurable voice response system helps users create numeric extensions for callers to reach the required parties, which can be managed from a single interface. WIth VoIP.ms, users can also create unique groups according to requirements such as work, family or friends, which can be filtered to be redirected to specific destinations.... [Read more](https://www.softwareadvice.com/voip/voipms-profile/)

### What users love

-   Responsive and knowledgeable support team
-   Cost-effective and flexible plans
-   Flexible and guided configuration process

### To take in mind

-   Call reliability and management issues
-   Vulnerability to service disruptions
-   Limited and unreliable SMS functionality

### Best rated features:

SIP Trunking

5.0

Video Conferencing

5.0

VoIP Connection

4.8

IVR

4.8

[See all features](https://www.softwareadvice.com/voip/voipms-profile/#key-features)

### Product: CTM

[CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

4.65

[(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes. The software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data. The platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.... [Read more](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

### Best rated features:

Call Tagging

5.0

Campaign Scheduling

5.0

Performance Management

5.0

Data Security

5.0

### Worst rated features:

Multi-Touch Attribution

2.8

Call Scripting

3.0

File Transfer

3.0

[See all features](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/#key-features)

### Product: Bright Pattern

[Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/)

4.75

[(104)](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support. Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member. Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/)

### Best rated features:

List Management

5.0

Predictive Dialer

5.0

Queue Management

5.0

Dashboard

5.0

[See all features](https://www.softwareadvice.com/call-center/servicepattern-profile/#key-features)

### Call Center Standard

$0.00/month

Voice-Focused Call Center Package Inbound Voice (IVR, ACD) Outbound Voice (5 dialing modes) Includes CRM Integration... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

### Digital CX

$0.00/month

Digital-focused contact center package SMS / MMS SMS / MMS Campaigns Web Chat Video Chat Email Social Messengers... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

### Omnichannel CX

$0.00/month

Voice and digital contact center package Get everything in the Call Center Standard and Digital CX : Inbound Voice (IVR, ACD) Outbound Voice (5 dialing modes) Includes CRM Integration SMS / MMS SMS / MMS Campaigns Web Chat Video Chat Email Social Messengers... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

### Product: OnSIP

[OnSIP](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/)

4.73

[(78)](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

OnSIP Hosted OnSIP Hosted VoIP by Junction Networks is a cloud-based phone solution that offers businesses across various industry verticals PBX feature such as auto attendants and voicemail-to-email. Unified communications (UC) applications are also available such as a browser-based UC client (My.OnSIP) that allows employees to make and receive calls, instant message (IM) co-workers, update presence information and manage voicemails. Third-party softphones on mobile devices can also be used as PBX extensions. OnSIP Hosted PBX supports integrations with Zendesk, Salesforce.com, Microsoft Outlook and Highrise and features application programming interfaces (APIs) for custom integrations. OnSIP Hosted PBX provides services according to different plans. With the pay-as-you-go plan, businesses pay for the applications that they request. With the per seat plan, businesses pay a flat fee for bundled PBX applications for their employees. Support is available via phone, FAQs and other online resources.... [Read more](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/)

### Best rated features:

Contact Database

5.0

Call Logging

5.0

Queue Management

5.0

Online Voice Transmission

5.0

[See all features](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/#key-features)

### Basic

$49.95/month

Built for users with a lower call volume

### Unlimited

$18.95/month

All-in-one business phone system with free desk phones

[See full pricing details](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/#pricing-and-plans)

### Product: Pexip Connect

[Pexip Connect](https://www.softwareadvice.com/voip/pexip-profile/)

4.84

[(62)](https://www.softwareadvice.com/voip/pexip-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Pexip Connect simplifies video collaboration for any meeting room & modernizes your existing hardware infrastructure. To help alleviate user complexity, and expand the possibilities of your current video conference meeting rooms, Pexip has put together a device-based licensing bundle called Pexip Connect which encompasses everything you need to connect your video conferencing rooms and make hosting and joining video meetings a pain-free experience. Modern workspaces are filled with video-capable meeting and digital collaboration platforms. Pexip bridges the gaps between these platforms. With Pexip's interop solutions you can seamlessly join Microsoft Teams or Google Meet meetings with third-party video conferencing systems and integrate with your existing video hardware, workflows, and platforms.... [Read more](https://www.softwareadvice.com/voip/pexip-profile/)

### Best rated features:

Real-Time Chat

5.0

Screen Sharing

5.0

Two Way Audio & Video

5.0

Presentation Streaming

5.0

### Worst rated features:

Collaboration Tools

4.0

[See all features](https://www.softwareadvice.com/voip/pexip-profile/#key-features)

### Product: AVOXI

[AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/)

4.80

[(59)](https://www.softwareadvice.com/voip/avoxi-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and streamline business operations through features like voice services, call tracking, and comprehensive analytics. AVOXI caters to businesses looking to optimize international communication and provides tools for workforce management and customer interaction. They offer scalable solutions that are particularly beneficial for companies in need of flexible, reliable telephony infrastructure to support global connectivity.... [Read more](https://www.softwareadvice.com/voip/avoxi-profile/)

### Best rated features:

Role-Based Permissions

5.0

Real-Time Reporting

5.0

Mobile Access

5.0

Call Reporting

5.0

[See all features](https://www.softwareadvice.com/voip/avoxi-profile/#key-features)

### Launch

$0.00

This is a free plan that starts at $0.

### Contact

$19.99

Advanced analytic plan that starts at $19.99 per user.

### Engaged Enterprise

$39.99

Management plan that starts at $39.99 per user.

[See full pricing details](https://www.softwareadvice.com/voip/avoxi-profile/#pricing-and-plans)

### Product: Kixie PowerCall

[Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

4.63

[(295)](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platform that helps teams connect with leads and customers effortlessly. By combining AI, automation, and seamless CRM integration, Kixie transforms the way businesses handle calling and texting—enhancing productivity while keeping conversations personal and impactful. Effortless CRM Integration for Maximum Efficiency Kixie works natively with top CRMs, allowing teams to get up and running in seconds. No complicated setup, just an intuitive system that enhances workflows, improves response times, and helps teams engage with prospects and customers at scale. Outbound Sales: More Conversations, More Deals Boost outbound sales productivity with Kixie’s powerful dialing and texting automation. Designed to increase connection rates by up to 400%, Kixie equips your team with: ✔️ AI-Powered Local Presence Dialing for better answer rates ✔️ Multi-Line PowerDialer with AI-driven Human Voice Detection ✔️ Spam Risk Reduction to keep calls reaching the right people With Kixie, reps spend less time dialing and more time closing deals. Marketing: Engage and Nurture Leads at Scale Speed matters in marketing outreach. Kixie ensures your team connects with leads instantly and nurtures them effectively through: 📞 Automated calling and texting for immediate follow-up 📩 Personalized, scalable outreach without added manual effort Marketing teams can accelerate conversions while maintaining meaningful engagement. Inbound Sales & Customer Success: Handle High Volumes with Ease Keeping up with inbound calls and messages shouldn’t slow your team down. Kixie streamlines inbound workflows with: 🔹 Intelligent CRM-Based Call Routing for seamless customer connections 🔹 Shared SMS Inboxes & Auto-Responses for faster team collaboration 🔹 Call Queues & IVR to improve customer experience and reduce wait times By automating the busywork, Kixie helps Inbound Sales & CS teams triple productivity while maintaining a human touch. RevOps & Leadership: Gain Insights, Optimize, and Scale Revenue Operations and Sales Leaders can track performance in real time with advanced analytics, including: 📊 AI-powered Conversation Intelligence for coaching and strategy refinement 🎧 Live Call Monitoring & Coaching to support reps in the moment 📈 Data-Driven Reporting to identify growth opportunities With Kixie, leaders get the tools they need to build, scale, and refine high-performing teams. 🚀 Ready to take your revenue team to the next level? Get started today with a free trial at kixie.com.... [Read more](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

### Best rated features:

SIP Trunking

5.0

Sales Activity Management

5.0

Call Queues

5.0

Third-Party Integrations

5.0

### Worst rated features:

Automatic Outbound Dialer

1.0

Call Conferencing

3.0

Call Scheduling

3.0

[See all features](https://www.softwareadvice.com/call-center/kixie-powercall-profile/#key-features)

### Integrated

Custom

Pricing available upon request

### Professional

Custom

Pricing available upon request

### Outbound PowerDialer

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/call-center/kixie-powercall-profile/#pricing-and-plans)

### Product: Nextiva

[Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)

4.60

[(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base. Nextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support. Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention.... [Read more](https://www.softwareadvice.com/product/2683-Nextiva/)

### What users love

-   Flexible business phone solutions
-   Responsive and knowledgeable assistance
-   User-friendly and intuitive design

### To take in mind

-   Inconsistent call reliability issues
-   Clunky and unintuitive navigation
-   Complex and confusing administration

### Best rated features:

Data Analysis Tools

5.0

Agent Interface

5.0

SSL Security

5.0

Multi-Channel Distribution

5.0

[See all features](https://www.softwareadvice.com/product/2683-Nextiva/#key-features)

### Product: Google Voice

[Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/)

4.54

[(725)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console. Key features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices. Google Voice facilitates integration with other applications of G Suite such as Hangouts Meet, Google Calendar and more. Pricing is available on monthly subscriptions and support is extended via phone and other online measures.... [Read more](https://www.softwareadvice.com/call-center/google-voice-profile/)

### What users love

-   Versatile calling and screening options
-   Flexible virtual number management
-   Simple setup and daily use

### To take in mind

-   Limited and slow customer assistance
-   Inconsistent call reliability issues
-   Unreliable message alerts and delivery

### Best rated features:

For Cloud Phone Systems

5.0

Voicemail Transcription

4.6

Voice Mail

4.6

VoIP Connection

4.6

### Worst rated features:

Contact Management

3.7

Call Screening

4.0

VoIP

4.0

[See all features](https://www.softwareadvice.com/call-center/google-voice-profile/#key-features)

### Product: Spoke Phone

[Spoke Phone](https://www.softwareadvice.com/voip/spoke-phone-profile/)

4.71

[(56)](https://www.softwareadvice.com/voip/spoke-phone-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more. The Problem Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. The Solution Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes. To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop. By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.... [Read more](https://www.softwareadvice.com/voip/spoke-phone-profile/)

### Best rated features:

Compliance Management

5.0

VoIP

5.0

App Management

5.0

Security Management

5.0

### Worst rated features:

Call List Management

3.0

Access Controls/Permissions

3.5

[See all features](https://www.softwareadvice.com/voip/spoke-phone-profile/#key-features)

### Standard

$15.00/month

The plan requires a Twilio account.

### Pro CX

$35.00/month

The plan requires a Twilio account.

[See full pricing details](https://www.softwareadvice.com/voip/spoke-phone-profile/#pricing-and-plans)

### Product: Talkdesk

[Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/)

4.53

[(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data. Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting. The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.... [Read more](https://www.softwareadvice.com/call-center/talkdesk-profile/)

### What users love

-   Intuitive interface and workflow
-   Reliable call clarity and analytics
-   Responsive and helpful assistance

### To take in mind

-   Dependence on strong internet connection
-   Inconsistent audio and device issues
-   Frequent dropped and missed calls

### Best rated features:

Online Voice Transmission

5.0

Callback Scheduling

5.0

Voice Mail

5.0

Workflow Automation

5.0

### Worst rated features:

Alerts/Notifications

2.7

Call Conferencing

3.0

SIP Trunking

3.0

Predictive Dialer

3.0

[See all features](https://www.softwareadvice.com/call-center/talkdesk-profile/#key-features)

### Product: VirtualPBX

[VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/)

4.72

[(38)](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

VirtualPBX gives you a complete business phone system for $15/user/month with every feature already included. No confusing plans. No feature gates. No surprises. Just smarter voice for your business, whether your team is at a desk, on the road, or working from home. Add AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and grow into advanced messaging or contact center capabilities as your needs evolve. Most importantly, you're backed by knowledgeable, U.S.-based support from people who genuinely know the platform and understand small business. Because having the right technology is important—but having the right people behind it matters too.... [Read more](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/)

### Best rated features:

Online Voice Transmission

5.0

Sentiment Analysis

5.0

Interaction Tracking

5.0

Softphone

5.0

[See all features](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#key-features)

### Smarter Voice

$15.00/month

[See full pricing details](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#pricing-and-plans)

### Product: Monster VoIP

[Monster VoIP](https://www.softwareadvice.com/voip/monster-voip-profile/)

4.70

[(44)](https://www.softwareadvice.com/voip/monster-voip-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents. Monster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetings with several participants, improving collaboration across the organization. Key features of Monster VoIP include call recording, eFax, file sharing, voicemail management and click-to-call. Pricing is based on monthly subscriptions and support is extended via live chat, phone, email and other online measures.... [Read more](https://www.softwareadvice.com/voip/monster-voip-profile/)

### Best rated features:

Access Controls/Permissions

5.0

Call Recording

5.0

Archiving & Retention

5.0

On-Demand Recording

5.0

### Worst rated features:

Alerts/Notifications

4.0

Online Voice Transmission

4.0

[See all features](https://www.softwareadvice.com/voip/monster-voip-profile/#key-features)

### Basic

$27.00/month

The plan is also available on a yearly basis.

[See full pricing details](https://www.softwareadvice.com/voip/monster-voip-profile/#pricing-and-plans)

### Product: PhoneWagon

[PhoneWagon](https://www.softwareadvice.com/voip/phonewagon-profile/)

4.71

[(42)](https://www.softwareadvice.com/voip/phonewagon-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

PhoneWagon is a cloud-based business communication solution that enables small enterprises to manage marketing campaigns and track return on investment (ROI). The platform also allows users to track customer behavior, progress and more. Primary features of PhoneWagon include call recording, greeting/whisper messages, custom-call tagging, email summaries, call alerts, visitor and keyword-level tracking and automated text replies. Its call tracking functionality enables users to gain insight into multiple marketing campaigns (e.g. cost per lead, ad spends, revenue and conversion rate details). PhoneWagon includes a real-time reporting module that allows users to view call activity, for example, caller name, recordings, call tags and lead segmentation. Plus, the platform integrates with various third-party applications such as Google Adwords, HubSpot, Salesforce, Slack and Google Analytics. It is available on a per month subscription pricing and support is extended via phone, email, documentation and online helpdesk.... [Read more](https://www.softwareadvice.com/voip/phonewagon-profile/)

### Call Tracking

$45.00/month

### Conversation Analytics

$95.00/month

### Marketing Analytics

$95.00/month

[See full pricing details](https://www.softwareadvice.com/voip/phonewagon-profile/#pricing-and-plans)

### Product: RingByName

[RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/)

4.62

[(69)](https://www.softwareadvice.com/call-center/ringbyname-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer relationship management (CRM) features, scheduling, agent activity tracking and more. Interactive voice response (IVR) enables users to record and upload answers to common questions that customers can access over the phone. The e-fax feature allows users to send, receive and view faxes as PDF files on desktop and mobile devices. Users can also create, schedule and send invitations to dial-in teleconference using telephone numbers and PIN codes. Other features include call recording, toll free number support and virtual phone extensions. Users can also schedule meetings, calls and discussions, and these can be shared with teammates using an event scheduling feature. RingByName integrates with third party applications such as QuickBooks, Zoho Connect, Salesforce and Google apps. Pricing is per user per month. Support is offered via email and over the phone.... [Read more](https://www.softwareadvice.com/call-center/ringbyname-profile/)

### Best rated features:

Interaction Tracking

5.0

Activity Tracking

5.0

Third-Party Integrations

5.0

Activity Dashboard

5.0

[See all features](https://www.softwareadvice.com/call-center/ringbyname-profile/#key-features)

### Product: Zoom Phone

[Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/)

4.52

[(244)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/)

Best for:Video Conferencing

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality. The platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on. Zoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures.... [Read more](https://www.softwareadvice.com/voip/zoom-phone-profile/)

### Best rated features:

PBX

5.0

Computer Telephony Integration

5.0

Virtual Call Center

4.8

Voice Mail

4.8

### Worst rated features:

Contact Management

2.8

Multi-Channel Communication

3.0

SIP Trunking

3.6

IVR

3.7

[See all features](https://www.softwareadvice.com/voip/zoom-phone-profile/#key-features)

### US and Canada Metered

$10.00/month

Pay as you go.

### US and Canada Unlimited

$15.00/month

Unlimited regional calling.

### Global Select

$20.00/month

Choose from 40+ countries and territory.

[See full pricing details](https://www.softwareadvice.com/voip/zoom-phone-profile/#pricing-and-plans)

### Product: Momentum

[Momentum](https://www.softwareadvice.com/product/169192-Momentum-Mobility/)

4.63

[(102)](https://www.softwareadvice.com/product/169192-Momentum-Mobility/reviews/)

Best for:Call Routing

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hosted VoIP. Alteva also offers SIP trunking (a service that connects calls between VoIP systems and the traditional phone network) for organizations that want a single-vendor communications system. Since Alteva also provides Internet service, it can offer customers a fully managed connection to its SIP trunking service and hosted PBX applications. T1, fiber and MPLS connections are available from Alteva. Alteva Hosted VoIP offers a number of standard PBX features, such as call forwarding and call transferring. Users can receive voicemails as emails and have calls forwarded to mobile devices when they’re out of the office. Employees can manage call routing settings via a Web portal, and a Web-based call manager is also available for transferring calls with a Web browser. Alteva Mobility is a client that extends unified communications features to desktops and smartphones. Users can access communications services and display a single identity from all of their devices.... [Read more](https://www.softwareadvice.com/product/169192-Momentum-Mobility/)

### Best rated features:

Live Chat

5.0

Third-Party Integrations

5.0

Video Conferencing

5.0

Automatic Call Distribution

4.8

[See all features](https://www.softwareadvice.com/product/169192-Momentum-Mobility/#key-features)

### Basic

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/product/169192-Momentum-Mobility/#pricing-and-plans)

### Product: Unitel Voice

[Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/)

4.55

[(65)](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support Unitel Voice enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone. Unitel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. Key features of Unitel include call recording, call transferring, SIP trunks, virtual auto attendant, audio conference bridge, call logs, unlimited call handling, call blasting, call announcement, on-hold music, and call blocking.... [Read more](https://www.softwareadvice.com/voip/unitel-voice-profile/)

### Best rated features:

Video Conferencing

5.0

Automated Attendant

5.0

PBX

5.0

Real-Time Reporting

5.0

### Worst rated features:

SMS Messaging

3.8

Fax Management

4.0

[See all features](https://www.softwareadvice.com/voip/unitel-voice-profile/#key-features)

### Product: Vonix

[Vonix](https://www.softwareadvice.com/cloud-communication/vonix-profile/)

4.78

[(23)](https://www.softwareadvice.com/cloud-communication/vonix-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Vonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for small and medium businesses across the U.S. This cloud-based communication platform helps businesses connect from anywhere at any time. With simple set-up and a direct line to the reliable in-house support team, Vonix will assist businesses every step of the way. Set-up can all be done remotely so that businesses can simply plug in and start calling. Vonix Flex is a unified communication platform built with small businesses in mind. Businesses are able to add accounts and manage lines as companies grow. Users have access to features like interactive voice menus, voicemail transcription, call recording, custom call routing, text messaging, and call analytics. With the Vonix desktop application, simple click to call features, users can staying connected while working remotely. Plus, users can call and text from a business number on any device through the mobile softphone app. Enterprise and call center accounts can access even more advanced features. Vonix offers the simple yet powerful Polycom suite of products to customers who choose desk hardware. Vonix’s softphone solution is available for Apple and Android devices.... [Read more](https://www.softwareadvice.com/cloud-communication/vonix-profile/)

### Best rated features:

Chat/Messaging

5.0

Computer Telephony Integration

5.0

IVR

5.0

Reporting/Analytics

5.0

### Worst rated features:

CRM

2.0

Activity Tracking

3.0

[See all features](https://www.softwareadvice.com/cloud-communication/vonix-profile/#key-features)

### Basic

$19.99/month

[See full pricing details](https://www.softwareadvice.com/cloud-communication/vonix-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/voip/auto-attendant-comparison/?page=2)[3](https://www.softwareadvice.com/voip/auto-attendant-comparison/?page=3)[4](https://www.softwareadvice.com/voip/auto-attendant-comparison/?page=4)

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An automated attendant (commonly shortened to auto attendant) is a software application included in many [business phone systems](https://www.softwareadvice.com/voip/). Auto attendants are also known as “virtual receptionist software,” since these applications can perform many of the functions of a human receptionist.

Our buyer’s guide will cover the following topics:

[What Is Auto Attendant Software?](#WhatIsAutoAttendantSoftware)

[Auto Attendant vs. IVR](#AutoAttendantvsIVR)

[How Auto Attendant Software Is Packaged](#HowAutoAttendantSoftwareIsPackaged)

[Common Functionality of Auto Attendant Software](#CommonFunctionalityofAutoAttendantSoftware)

[Programming Tips](#ProgrammingTips)

## What Is Auto Attendant Software?

You know those voice menus you get when you call a local business? “Press 1 for Suzy, 2 for Bill” etc.? That’s an auto attendant.

The primary purpose of an auto attendant is to route incoming calls by listing options in a voice menu for callers to choose from (for example, “press 1 for sales, 2 for accounts receivable” etc.). Once the caller enters a number or symbol on her or his telephone keypad, the application automatically routes the call to the corresponding extension.

Auto attendants are NOT the fancy menus you get when you call your Internet provider to pay your bill, or when you call your credit card company to check your account balance. That’s a separate kind of system known as an [interactive voice response (IVR) system](https://www.softwareadvice.com/call-center/ivr-system-comparison/). Let’s take a quick look at the differences in functionality between IVR systems and auto attendants to help you make an informed selection.

## Auto Attendant vs. IVR

Auto attendants are commonly confused with [IVR software](https://www.softwareadvice.com/call-center/ivr-system-comparison/). There are a number of distinctions between auto attendants and IVR systems:

-   **User input**
    
    **IVR:** Allows for voice response on the part of the caller (for example, “please state the reason you’re calling”).
    
    **Auto attendant:** Limited to numerical input (“press 1,” “press \*” etc.).
    
-   **Self-service functionality**
    
    **IVR:**\> Allows callers to perform tasks over the phone, such as paying a bill or checking an account balance.
    
    **Auto attendant:** Routes callers to the proper extension.
    
-   **Business context**
    
    **IVR:** Call centers that handle a high volume of inbound calls.
    
    **Auto attendant:** Smaller companies without large teams of dedicated sales or support agents.
    
-   **Menu structure**
    
    **IVR:** Menus “branch out” into various sub-menus as callers choose different options.
    
    **Auto attendant:** Generally have just one or two menu levels. Many auto attendants have only one level, but some offer a few sub-menus to choose from (for example, for different departments).
    
-   **Call routing**
    
    **IVR:** Routes callers into a call queue, where they wait on hold for the next available agent. The queue is configured and controlled by a software application known as Automatic Call Distribution or ACD, which usually integrates with the IVR system.
    
    **Auto attendant:** Routes callers directly to an extension. In some cases, auto attendants can be integrated with your call queue if your PBX system has ACD functionality (more commonly found in call center solutions than more basic PBX systems).
    

Typically, IVR systems are used in dedicated call centers, while auto attendants are used by local businesses and businesses that just need directory routing, e.g., dentists’ offices, law firms, consulting firms etc. IVR systems are both expensive and complex to program—they will be overkill for most small businesses, except small businesses that deal with unusually heavy inbound call volume.

IVR systems are generally sold on a standalone basis or they’re packaged in specialized software suites for call centers. Auto attendants, on the other hand, are packaged differently, as we’ll discuss now.

## How Auto Attendant Software Is Packaged

Auto attendants are generally included as applications within Private Branch eXchange (PBX) systems. A PBX system is the interface between extensions in a business directory and broader telecommunications networks (e.g., the traditional phone network and the Internet). PBX systems are applications that serve as the core of business phone systems: Indeed, in most cases, the term “PBX” is simply a synonym for “phone system.”

The basic purpose of a PBX system is to enable routing control over both inbound and outbound calls. Most business phone systems are suites of PBX applications that include auto attendants alongside other applications, such as voicemail and call recording.

While most auto attendants are packaged in these PBX suites, some vendors offer them as stand-alone applications. Many of these standalone solutions also offer IVR functionality.

If you operate a call center, want to enable self-service options for inbound callers or want to place incoming calls into a queue, then you should consider a call center system. Smaller businesses can generally get by with PBX suites designed for their needs—many of which include auto attendants.

## Common Functionality of Auto Attendant Software

Unlike IVR systems, auto attendants are straightforward, easy-to-program applications. Auto attendants include the following standard functionality:

**Voice menu**

Allows you to record your own voice menus. Some vendors also offer professional menu recording services.

**Dial-by-name directory**

A special auto-attendant phone feature that allows you to reach employee extensions by spelling out the employee’s first or last name with your telephone keypad. Particularly useful for larger offices.

**Introductory greeting**

Allows you to record a greeting that welcomes inbound callers and describes your business or brand.

**After-hours mode**

Allows you to program the system to offer different greetings and options based on your business’s hours of operation (e.g., informs callers that your business is now closed when it enters after-hours mode). Can also be programmed to handle weekends and holidays.

The capabilities of auto attendants can be greatly enhanced by PBX call routing functionality, such as find me/follow me (which forwards calls from office phones to mobile devices after a fixed number of rings) and hunt groups (also known as ring groups; forwards calls to a group of extensions defined by business role, rather than to a single extension). Find me/follow me enables callers to reach employees on mobile devices as well as desk phones from the auto attendant menu. Hunt groups are useful for department-level options in the menu; for instance, when an inbound caller presses #1 for “sales,” the desk phones of every employee in sales will ring.

By using hunt groups with an auto attendant, small businesses that have multiple employees dedicated to answering the phones can set up a _very basic_ call center solution. You can choose to have all your agents’ phones ring at the same time when a caller makes a selection in the auto attendant menu. Alternatively, you can have phones ring sequentially in a round-robin scheme (employee A gets the call first, and if s/he doesn’t answer the call goes to employee B, then C etc.).