--- title: "VoIP.ms Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of VoIP.ms. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if VoIP.ms is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/voipms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) / VoIP.ms Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/voipms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/voipms-profile/alternatives/) # VoIP.ms User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 698 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 571 reviews (82%) - 4 stars: 107 reviews (15%) - 3 stars: 14 reviews (2%) - 2 stars: 3 reviews (0%) - 1 star: 3 reviews (0%) ### Most mentioned pros - Even when I had a complicated issue with a specific international number they were able to re-route traffic to make it work within minutes. - The platform offers affordable pricing, excellent call quality, and a wide range of features that make communication easy for businesses like mine. - Their products do pretty much anything a small business needs without necessarily needing to have a full PBX onsite or in the cloud. ### Most mentioned cons - The setup was very complicated and time consuming, but manageable for someone tech-savvy. Despite having Emergency Services disabled, they connected an accidental 911 call and charged me $75 for the call after the fact. - Cancelled my entire account mid-conversation with their own fraud team. - I've reached out to Customer Support with screenshots showing that I had the service disabled but they still won't reverse it. ## VoIP.ms customer reviews Showing reviews 1-25 of 698 (page 1). ### Good but you will have to know how to setup - Overall rating: 5/5 - Reviewer: Michel R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is all ok for me. Ça va très bien pour moi. J'utilise une interface qui fait le lien entre le IP et l'analogue #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Her low cost, leurs bas tarifs et le fait que l'on puisse se créer des sous comptes des extensions, mettre des filtres d'appels. #### Cons The funds are in US $ Some difficulties to setup the telephone interface to use IP. Par contre il y a beaucoup d'aide en français. --- ### Best service for the money. They had a Ddos attack but they kept customers informed. - Overall rating: 4/5 - Reviewer: Chad K. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would use them again if given the opportunity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great customer service. Chat and phone available when needed. Always able to resolve situations quickly, even if it's difficult to our specific solution. #### Cons It's very setup-driven. You need to know exactly how you want your system set up. I don't know of another way to make it simpler but setup is somewhat tedious. #### Reasons for choosing VoIP.ms Pricepoint and reliability. #### Reasons for switching to VoIP.ms Cheaper solution. Able to do digital rather than SIP lines. More reliable and customizable. #### Vendor response Hello, Chad, Your satisfaction is our greatest achievement. We appreciate your positive feedback. Replied September 2023 --- ### Best VOIP Provider Out There - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Set voicemail message to change from open to closed. Create transcription for voice mails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The web interface is powerful and makes it easy to set up what I want to set up. The voice quality is excellent, and I never have a connection problem. I also love the automatic voicemail call transcription feature. #### Cons About a year ago there was a DOS attack on the system that caused an interruption in service. Voip.ms upgraded its routing and dealt with the problem. --- ### Voip.MS - Overall rating: 4/5 - Reviewer: Chris K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros We have found Voip.MS to be an exceptional service provider, catering comprehensively to all of our VoIP requirements within our corporate environment. Their platform has consistently proven to be both reliable and efficient, thereby enhancing our communication processes. #### Cons We experienced a prolonged service interruption spanning multiple days. This unforeseen downtime had significant repercussions, impacting our operations and causing considerable inconvenience. #### Reasons for switching to VoIP.ms We have identified opportunities for significant fiscal efficiencies, thus leading to notable cost savings for our organization. #### Vendor response Hello, Chris, Your feedback is invaluable to us. Thank you for sharing your experience. Replied November 2023 --- ### So Glad We Found This Telephony Solution! - Overall rating: 5/5 - Reviewer: Alexander H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While telephony is imperative to our operation, we don't have the volume that makes our VoIP.MS cost even a significant fraction of what other providers were charging for similar services. LOVE IT. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VoIp.MS provides us security, effective, reliable communications at the lowest cost of any of the options we've tried before. It has been very gratifying to see that even when the system was maliciously attacked, VoIP.MS responded quickly, professionally and effectively. I can't praise this service highly enough. #### Cons As a non-techie responsible for purchasing and setting up the system, it was intimidating to start. I needed an experienced tech to hold my hand, but I would urge anyone concerned about cost-effective business communications to read the wiki and tutorial helps and give it a try. #### Reasons for choosing VoIP.ms Hardware limitations, features, ease of setup (even though even VoIP.MS was intimidating. #### Reasons for switching to VoIP.ms Cost! #### Vendor response Hello, Alexander, We're grateful for the trust you've placed in us. Thanks for the positive review! Replied November 2023 --- ### Good value, reliable service - Overall rating: 5/5 - Reviewer: Ryk E. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Typically our experience has been good, despite a few minor hiccups. In al, the service provides good value. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VoIP.MS provides us a means to rapidly deploy service in any location for short or long term use. The simple to use features make VoIP.MS the platform of choice for our needs. #### Cons We have had some difficulties in matching inbound services on end points with the right servers. I single config page with all the parameters for each line provisioned would be a HUGE help. #### Reasons for choosing VoIP.ms Reliability, and buying local #### Reasons for switching to VoIP.ms Because you were not Microsoft, the provisioning was easier, and the cost was insanely low. #### Vendor response Hello, Ryk, Thank you for taking the time to share your positive experience with our VoIP services. Replied October 2023 --- ### Perfect if you know what you are doing - Overall rating: 5/5 - Reviewer: Marc N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would not change for any provider even for free. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setup is very complete. You can tweak anything with your phone lines. #### Cons Billing in USD. Not for everyone. You need to know about networking and telephony before going with them. This is not a service for end users without technological knowledge. #### Reasons for choosing VoIP.ms more flexiblity #### Reasons for switching to VoIP.ms Babytel was very expensive at this time something like 25$ a month + taxes and the device they provided was locked in. I could not customize the service for multiple extensions which became a need at a certain point. #### Vendor response Hello, Marc, Your feedback is invaluable to us. Thanks for taking the time to write a review! Replied November 2023 --- ### Low cost and very performant solution - Overall rating: 5/5 - Reviewer: Paul G. - Verified reviewer: Yes - Industry: Wireless - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was easy to integrate older and new devices into the system with no real issues or support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best features of VoIP.ms are the well documented and explanatory Wiki pages allowing to start from scratch new projects with very little support. #### Cons When navigating the website, it seems that you need to re-enter your user credentials quite often. May be this is needed for security issues to protect hacking. #### Reasons for switching to VoIP.ms Was not easy to talk with someone to solve issues. #### Vendor response Hello, Paul, Thanks for your honest review! Your satisfaction is our goal. Replied September 2023 --- ### Best VOIP In Town - Overall rating: 5/5 - Reviewer: Brendan F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Outside of the DDOS attack it has been the best service around. I have tried many others and they are either more expensive or very difficult to setup properly with our PBX system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have looked over all the VOIP providers and checked price. They are the lowest and easiest to setup. #### Cons The only thing I didn't like was when they had the DDOS attack and my phone lines were down and we did not have any alternative. #### Reasons for switching to VoIP.ms Prices per line, fully digital, many inbound routes, lower price. #### Vendor response Hello, Brendan, We appreciate your review and are delighted to hear you're satisfied with our VoIP solutions. Replied October 2023 --- ### Great affordable and reliable VoIP service with top-notch customer service via Chat - Overall rating: 5/5 - Reviewer: Jeff P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with VoIP.ms has been top notch and in fact, we have been customers of theirs for over 10 years, both for the office and at home. In fact, all our employees have switched to VoIP.ms for their home phones, which says a lot... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VoIP.ms is packed with every feature you will ever need... and more! In fact, VoIP.ms has so much functionality that we're presently evaluating the option of getting rid of our PBX VoIP server by implementing its functionalities into VoIP.ms. Our company being made up of multiple home offices, this would eliminate the need for every phone system to call the home server for BLF's and messages... #### Cons The only negative point we can think of is that the "learning curve" to set-up a VoIP system for someone that has never done it and is not very knowledgeable of VoIP concepts can be a bit daunting. VoIP.ms has excellent Wiki pages for pretty much every well-known VoIP device out there and I've been able to walk through the set-up many of my employees/friends with no VoIP experience in less than 5 minutes so I would recommend to any neophyte to just read through the Wiki pages. #### Reasons for choosing VoIP.ms Price and flexibility to use whoever we wanted for VoIP phones. #### Reasons for switching to VoIP.ms Cost and flexibility. We used to pay $1200 per year with our regular Telco and costs for remote offices were prohibitive. With VoIP.ms we pay less than $200 per year and can connect all of our offices. #### Vendor response Thank you for your feedback Jeff. We take pride in being the most feature-rich VoIP provider in the market. We appreciate your business! Replied August 2022 --- ### Excellent VOIP Provider - Overall rating: 4/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Positive experience - appreciate the extensive help system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Low cost and high reliability of the system. #### Cons Unresolved issues with SMS capabilities on main DID numbers #### Vendor response Thank you so much for your kind words! We're thrilled you're happy with our service. Replied November 2024 --- ### Very Good service - Overall rating: 4/5 - Reviewer: Erik B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered been with them over 10 years, and its been overall pretty good- it is glitchy at times and a bit more hands on than say Twilio- where I have not had any issues with connectivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up IVREasy to buy DiDsGood pricing on new Dids and month to month feesHappy with them but I do have pretty low volume calls with them and the numbers I have with them are not "mission critical" -support can be outstanding to sub marginal, depending on who you get. -have made many improvements over the last year-pricing where voip should be for a small business. -has TLS encryption where most voip providers don't #### Cons -texting (SMS/MMS) could be better setup and out of beta, as it is 2023 already, come on guys really. -they should really have a app they made that can manage and that users can call and text with. -slow to roll out improvements-could have better higher quality codecs-could have STUN servers to use. -a multi week DoS that they handled very badly couple yrs ago-still not 100% about the back-end of the company- would not use for a business doing over a $1m in -revenue a yr unless you had a backup provider. -not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this. #### Reasons for choosing VoIP.ms easy to implement and get Canadian DiD's. #### Reasons for switching to VoIP.ms callcentric was down and they were unreliable. #### Vendor response Hello, Erik, We're thrilled to be your go-to VoIP service provider. Thank you for the glowing review! Replied November 2023 --- ### Excellent value and features - Overall rating: 5/5 - Reviewer: Eric B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I created a phone system for a non-profit that has a configured IVR menu. The non-profit wouldn't have this benefit if not for affordability of voip.ms's service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use the IVR for both my business phone and a client line. The IVR helps me filter robotic spam from my personal phone as well as provide a phone menu for a client that would be many times more expensive to purchase from a traditional phone provider. #### Cons Setting rates for being a reseller is confusing, the reseller can set rates based on fractions of a penny or by percentage. I don't quite understand how the math works. #### Reasons for switching to VoIP.ms Lower cost and with more features available. #### Vendor response Hello, Eric, Your feedback is invaluable to us. Thanks for taking the time to write a review! Replied November 2023 --- ### Consistent high quality VoIP - Overall rating: 4/5 - Reviewer: Michael Y. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VoIP.ms has considerably lowered my phone bill compared with other services, while offering a multitude of useful features to help optimize my business such as voicemail to my email, call forwarding, and caller ID filtering. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love all the features offered by VoIP.ms and they are constantly making improvements by adding new features. Setup was straightforward and the wiki pages cover several different configuration examples. Very little downtime over the years that I have used this service. #### Cons There have been occasional glitches that have required manual changes to the server addresses, but these have always been clearly explained and a small inconvenience. The website can be a little tricky to navigate due to the number of options and features. #### Reasons for choosing VoIP.ms Better infrastructure, customer support, and more features with VoIP.ms over freephoneline.ca #### Reasons for switching to VoIP.ms VoIP.ms offered better pricing and many more features than Comwave. #### Vendor response Hello, Michael, We're honored to have you as a satisfied customer, and your positive review is greatly appreciated. Replied October 2023 --- ### How voip is supposed to be done - Overall rating: 5/5 - Reviewer: Edwin S. - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent with no complaints at all. Voipms is the voip solution company to go. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Voipms is the only company that offers tons of features in a easy to get enviroment. I like how easy its to setup everything and the amazing quality they offer. Support is superb. Getting a new number takes like 2 minutes and they have presence in mostly any country. #### Cons Feature and quality wise voipms is superb. I cant say I can complaint. Only thing is from 2-3 years on its been quite difficult to ser up an account with all the requierements. #### Vendor response Hello, Edwin! Thank you so much for taking the time to share your experience with Voipms. We are thrilled to hear that you find our services exceptional and that our efforts to provide an easy-to-use environment with a plethora of features have met your expectations. We hope to continue to serve you for many more years! Replied August 2023 --- ### Solid, reliable servfice - Overall rating: 5/5 - Reviewer: Dave W. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I previously ran Asterisk PBX locally, with a variety of VoIP trunk providers. Worked great, until it didn't. VoIP.ms was a near drop-in replacement for hosting things locally, I was able to port nearly all numbers (and a couple numbers that couldn't be ported are handled using VoIP's SIP address based routing, giving me the same call routing capabilities). It was everything I needed. #### Cons There is a learning curve to the interface, and the terminology is not always a 1:1 with Asterisk, or my own past telco experience. Nonetheless, once I found my way around the interface, it all makes sense and works great! #### Reasons for switching to VoIP.ms I wanted to host my PBX off-site, and VoIP.ms was more straightforward than hosting my own Asterisk in a hosted location. #### Vendor response Hello,Dave, thank you for your kind words! We always value feedback and are pleased to hear we hit the mark for you. Replied October 2023 --- ### Excellent VoIP services at a great low price. - Overall rating: 5/5 - Reviewer: Paul M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would definitely recommend VoIP.ms to anyone look for affordable and reliable VoIP/phone service for their business or family. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I signed up for voip.ms because of the very low cost of the services. I use the service with my own Cisco ATA device, and it was easy to set up with the help of the documentation that is available from voip.ms. I had also reached out to voip.ms for assistance in the past and they were very responsive and helpful.The quality of my calls with voip.ms are excellent, and I am always kept advised of any downtime due to network maintenance, which does not occur frequently. #### Cons In the past voip.ms was subjet to a Denial Of Service attack which affected service for a short period of time, however voip.ms did a great job of communicating with customers to advise them of the status of the service. There have been occasional outages due to maintenance, but these are always scheduled for early morning hours when I do not use the service. #### Reasons for choosing VoIP.ms The affordability and responsiveness to questions made it an easy choice to choose VoIP.ms. #### Vendor response Hello, Paul, Thank you for your valuable feedback! We're thrilled to hear you're enjoying our VoIP services. Replied November 2023 --- ### VOIP.ms is a reliable and affordable service provider for VOIP lines for personal and business use!! - Overall rating: 5/5 - Reviewer: Sameer J. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used this service for a few years now and am happy with them that I got other family members to switch their traditional lines over to VOIP.ms as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordability, Reliability, and ease of use!! VOIP.ms provides great tutorials and support to all its users! #### Cons Because the console is very feature rich and fully customizable, it can be overwhelming for some to setup. But the best part is the defaults are already set, so don't touch anything you don't know and follow the setup guide for your platform! #### Reasons for switching to VoIP.ms Cost and easier to use VOIP.ms #### Vendor response Thank you very much for your loyalty Sameer, we're glad our service meets your expectations! Replied August 2022 --- ### A great VoIP and IVR system for small businesses and helps you to look like a big business - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely valuable tool for our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At the start it took some understanding on how to configure the system, however, once you built your first IVR you'll never forget how to do it again. It just works, and it's been very reliable for my business. #### Cons I don't like how their billing system works. I have to keep feeding flat dollar amounts into their system (this is done automatically) instead of getting just one bill at the end of the billing cycle. This causes headaches for accounting. #### Reasons for switching to VoIP.ms The physical PBS system had too many failures and was a nightmare to manage. #### Vendor response Hello, Daniel, Thank you for the glowing review! We're thrilled to hear you're enjoying our VoIP service. Replied November 2023 --- ### I Recommend VOIP.MS many times a week - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I changed from a different provider because of cost. It soon became obvious that I had also been missing many features which have enhanced my usage of the system. I manage websites and sell website hosting for customers and have encouraged them all to consider Voip.MS. Many now have either local or toll-free numbers with the service. Even though toll-free numbers are not required these days, they tend to show a company in a better light and look more professional. Oftentimes these toll-free numbers are chosen to spell the website, company name or function. Recent examples they used were 1-8xx-KONA-FARM for a farm which gives farm tours. I have need to open a couple of tickets and their response was quick and accurate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Voip.MS has many free features which telephone companies charge for. The software is easy to configure and fairly intuitive. The usefulness and cost savings are one of the largest drawing point. #### Cons There are only a couple of issues I have had. One is the ability to internally call a ring group, and their time conditions are not based upon my own time zone. These are very minor issues and not deal breakers for me and I have opened Feature Requests for them. #### Reasons for choosing VoIP.ms Callcentric had some options which Voip.MS didn't such as some free inbound numbers in New York and a free fax service. This allowed me to receive free faxes on a DID number. The free DIDs eventually went away. About that time, Voip.MS added a fax service. #### Reasons for switching to VoIP.ms The 808 company was purchased by the local landline company so they (my opinion) could shut down the competition and offer their own more expensive service. I also started using FreePBX and IncrediblePBX which run on unis servers. I was using a Raspberry Pi ($35) and although it worked for me, I tired of trying to keep things running. I opted for an Internet service which would do that for me. #### Vendor response Hi Mark, thanks for being a VoIP.ms customer and for your honest review! Replied April 2020 --- ### Amazing Value for Money - Overall rating: 4/5 - Reviewer: Stephen W. - Verified reviewer: Yes - Industry: Online Media - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with VOIP.ms. I transferred my cell phone over to VOIP.ms, and saved a ton. Whenever I had a problem, I used the chat feature for help and they were able to help me figure out the issue every time, and every time the issue had to do with my setup and not the service itself. Overall, I highly recommend this service to folks, I've already signed up a few people, and they love it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VOIP.ms provides VOIP services at an amazing price, making it the obvious choice over any other VOIP service provider. In my opinion, the top benefits are; 1) Price - this is absolutely unbeatable when compared against other options. 2) Control - all features and functionality can be completely controlled by the user. 3) Features - There are so many features included with voip.ms that there are things that I would have never even thought were possible. Call failover, online fax numbers, call attendant features are all available to me making it so that I never miss a phone call. 4) Ability to choose my own devices for making the call. By using this VOIP service, I can choose to either make or receive my phone calls through my existing cell phone, my computer or another VOIP phone of my choosing. This allows me to have various applications of the service throughout my office. #### Cons Two main cons; 1) I can't use the text features to receive MMS messages or validation codes for logging into accounts. 2) Setting everything up can get very complicated. There is an amazing wiki available, and the customer service is amazing as well which has made it possible for me to set this up on my own, but you need to be a little tech savvy to get it done. #### Reasons for choosing VoIP.ms I switched because the price was amazing and I had control over the features and implementation allowed me to make the change without disrupting my normal way of doing business. Additionally, the quality of the VOIP calls were such that I could sustain the switch with minimal disruption. #### Reasons for switching to VoIP.ms Early 2019 #### Vendor response Thanks for the positive feedback! We’ll continue to support your needs. Replied November 2024 --- ### Best bang for your buck. - Overall rating: 4/5 - Reviewer: Richard P. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The services are easy to sign up and configure at an affordable price point that doesn’t break the bank. #### Cons The UI is starting to feel dated, so a refresh of the primary interface would be a welcome change. #### Reasons for switching to VoIP.ms Pricepoint #### Vendor response Thank you! Providing excellent service to customers like you is our priority. Replied November 2024 --- ### Very stable - Overall rating: 5/5 - Reviewer: Pinchas N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excelent, Stable #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stability, I am having many wholesale accounts, but for anything that must work, I am using Voip MS, with their level of excellent support, even when something does not work immediately, they make it work, I've recommended it for many people who are still enjoying it after years #### Cons People like to build thing from top to bottom, so in philosophy its a UX issue, although from a software transparency perspective building from bottom to top is better.Keep place in queue (callback) would be a feature I would like to see #### Vendor response Thank you very much for your feedback and kind words, Pinchas! Because of customers like you, we can improve and deliver a better service. Replied December 2022 --- ### Bad Customer Service Experience with VOIP.MS - Overall rating: 3/5 - Reviewer: Evgeny C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered We have been using VOIP.MS for over 5 years. The last 12 months were the most terrible: service was intermittent, customers complained about missed calls, delays when connecting calls, text messaging forwarding to mobile devices was not working correctly. All of this was peaches comparing to the last two weeks when we decided to cancel. Contacted via email to cancel the account and remove all VOIP numbers since we won't be porting; they replied that I need to remove the numbers myself (a few hundred numbers) while I am still being charged for the renewal VOIP numbers. I insisted that they could remove them themselves; they said that I needed to put more funds into the account before they could do it. The bill went in negative because we had a few dollars only when we asked to cancel the account. We put the fund on the budget, but it has been two weeks, and nobody ever got back to us. Contact support again. They said that our ticket was closed. If your options or budget to go with another provider, you may consider other options. VOIP.MS is cheap, and you get what you pay for. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Cheap rates, a large number of Canadian numbers available #### Cons Complicated or outdated UI, zero help from customer support, intermittent service, delays before connecting calls #### Reasons for choosing VoIP.ms Price #### Reasons for switching to VoIP.ms Cheaper options and more Canadian numbers #### Vendor response Greetings Evgeny, we're very sorry to know your experience with us, at least for these recent times, has not been the optimal, please send an email to support@voip.ms with subject Capterra Review so we can check your case and see possible alternatives to assist you, thank you very much! Replied November 2021 --- ### Best Service Option For Me in Canada - Overall rating: 5/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Voip.ms over the past 10 years has been very positive. I will continue to be a Voip.ms customer as long as you keep your prices reasonably low and maintain reliability and security. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Voip.ms for over 10 years for my home phone service. Overall, it has been very reliable. I like the ability to customize my options without any extra costs or hassles. #### Cons I don't have any outstanding negatives to say about Voip.ms. Just keep your prices low and reliability high and I will continue to to be a customer... #### Reasons for choosing VoIP.ms Voip.ms has the most features at the best prices along with very good reliability of service, for my needs and requirements. #### Reasons for switching to VoIP.ms Voip.ms has the most features at the best prices along with very good reliability of service. #### Vendor response Hello, Jeff, your satisfaction is our top priority. Thanks for the wonderful review! Replied November 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/voipms-profile/reviews/?page=2) --- VoIP.ms Reviews, Pros and Cons - 2026 Software Advice