Nextiva
About Nextiva
Awards and Recognition
Nextiva Pricing
Basic, Pro, and Enterprise plans are available on a monthly or annual basis
Starting price:
$30.95 per month
Free trial:
Available
Free version:
Not Available

Other Top Recommended VoIP Software
Most Helpful Reviews for Nextiva
1 - 5 of 543 Reviews
Janiece
2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
Great work in progress
Sully
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Powerful VOIP System
The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid.
CONSThe setup and customer portal were a bear. There was nothing straightforward about programming an auto-attendant and I never could figure out how to set up the SMS. I had no idea how difficult their system really was until we moved our offices and had to switch to another vendor.
Reasons for switching to Nextiva
Price and availability in more than one location.
Vendor Response
Hello, Sully. Thank you so much for taking the time to leave us your review.
Replied July 2023
Henry
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great for over 1000 calls a day
good over all, have handle my calls and can record the all
PROSEasy to use and tech reps have always helped me when needed
CONSSales rep may take a wile to reply with quotes
Reason for choosing Nextiva
availabilit, was not able to get a rep directly from avaya but so far so good
Reasons for switching to Nextiva
Call center feature, previows privide was very limimted on that
Aaron
Retail, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2020
Trying to leave Nextiva was a nightmare
I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.
PROSTheir phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.
CONSWhere to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates. When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues. When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free. Don't walk, run far far away from Nextiva.
Reasons for switching to Nextiva
We were having a lot of quality issues with phone calls from Ooma Office and frequent disconnects.
Vendor Response
Hello Aaron, thank you for sharing your feedback with us. We're sorry to see you go and wish you and your team the best. If we can help you with anything, please let us know.
Replied July 2020
David
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Nextiva Took Care of My Small Business
Really good firm and great service. I would NOT consider a change. Yes, things are less than perfect, but I have learned that even the best high tech services are flawed and to be content with the best available. I feel Nextiva is the best available, so I'm satisfied right where I am!
PROSMy small business has been using Nextiva for maybe 10 years. We are very pleased with every aspect of the company. Prior to finding Nextiva, for the first decade of our company's existence, we muddled through several smaller providers who tried their best, but in the end, failed to deliver. We tried one very large company, Comcast, which messed us up with the classic scam of promising features during the sale but then reneging at implementation. Nextiva is the perfect middle-ground. They focus on VOIP and related communications services, they're not so big that this is one fraction of their company, and they're not so small that they simply do not have the capacity to handle the constant technological upgrades necessary to maintain our heads above the high-tech water. Recently, I contacted Nextiva tech support to configure more phones for our workers and they did everything smoothly and remotely.
CONSOur phone app for taking VOIP calls on our cell phones could be better.
Reason for choosing Nextiva
Vonage, Ooma, Grasshopper
Reasons for switching to Nextiva
Comcast didn't give us the Busy Lamp Field (BLF) which is mission critical for us. They offered the feature to us during sales but then couldn't deliver at implementation.