Nextiva Software

4.16 / 5 (186) FrontRunners

Our advisors have recommended this product 14 times in the last 30 days

About Nextiva

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.

The platform brings all communication channels — voice, video, collaboration, SMS, chat, and surveys — together in one place. This helps businesses access the information they need to provide amazing customer experiences and drive business results. Intelligence and automation are built-in, so you can focus on helping customers.

It’s easy to set up, use, and manage, so no technical knowledge is required. And you can add applications, such as sales and service productivity tools, at any time.

Nextiva ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

186 Reviews of Nextiva

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(119)

119

4 stars

(23)

23

3 stars

(20)

20

2 stars

(3)

3

1 stars

(21)

21

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 186 results

December 2018

User Profile Picture

Jean from Memorial Hospital of Tampa, LP

Verified Reviewer

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Nextiva delivered for our business

Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls. 2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone. 3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department. 4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data. 5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

October 2019

Sarah from The Agency

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Mobile app is super easy to use

The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.

Pros

Mobile app is easy to navigate, never gives me any trouble.

Cons

That I didn’t switch over sooner, it would have saved me a lot more business.

Reasons for Switching to Nextiva

My calls were getting dropped constantly, and every time I called for help, I was put on hold by representatives that were impatient and didn’t get my problems resolved. Bad service and bad customer service hurt my business.

January 2022

Jenny from The Forum

Company Size: 11-50 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2022

Robo Calls Galore

Served it's purpose until we changed, but wasn't great.

Pros

I do not. I recently changed away from Nextiva

Cons

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent. It makes me feel like a lot of our calls were not making it to me.

Response from Nextiva

Replied January 2022

Hello Jenny, we appreciate you taking the time to leave us a review. We're sorry to hear that you have switched providers but want to help with any ongoing issues you may be experiencing. Please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP.

December 2021

Stephanie from TEVADESIGN

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2021

Terrible support service

Pros

Nothing with this company is worth to be rated positif

Cons

I have an horrible experience with this company. Do not sign with Nextiva. The support is incompetent. We have lost dozens of phone call from our customers as the line always ring busy. Terrible services and terrible assistance from this company ! 1 star is far too high rated for this Nextiva company

Response from Nextiva

Replied January 2022

Hello Stephanie, thank you for taking the time to leave us a review. We're sorry to hear that you've had a negative experience with our support team and communication system. We'd like to help resolve this for you please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP.

October 2021

Gregg from SeaSucker, LLC

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2021

A good phone system, but could be better.

Pros

Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

Cons

No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).

Reasons for Switching to Nextiva

Dialpad continuously sent calls straight to voicemail even when people were ready and waiting to receive the call. That’s bad business right there.

Response from Nextiva

Replied January 2022

Hello Gregg, thank you for taking the time to leave us a review. We're happy to hear that you're enjoying the switch to Nextiva and the ease of use that comes with it. We appreciate your feedback on voicemail transcription and the mobile app will make our team aware of the issue and work to improve this for you in the future.