Nextiva VoIP Software


 

Winner of the "Product of the Year" award by Internet Telephony magazine for the last 4 years running, Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony features at an extremely affordable price point. Nextiva's packages offer innovative, cutting-edge functionality that eliminates the need for a traditional phone system.

These robust options streamline a company's communications technologies while also a more affordable option that can be easily managed through a friendly online dashboard. They are designed for small and mid-sized businesses in just about any industry. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.

Nextiva's Business VoIP includes a complete toolset of advanced features necessary for a growing business looking to stay competitive. This includes tools like advanced call routing, caller ID, conference phones, mobile integration, and much more. Users can manage all of their options from the Nextiva Office Manage, a user-friendly web interface. They also offer VoIP phones if you need the hardware.

Nextiva Hosted Call Center systems are offered as two versions: Call Center Pro and Call Center Enterprise. Each is built on a single, hosted platform that can be configured to any business environment, even if you already have an inbound or outbound call center in place. Call Center Pro is a great fit for small and mid-sized phone centers with a team of agents. Call Center Enterprise offers greater flexibility, as well as tools for outgoing call control or DNIS support.

Nextiva has been in the industry since 2006 and is privately held. It is a member of the Unitedweb portfolio of companies. In addition to being an award-winner, Nextiva strives to provide personable, knowledgeable customer support.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

67 Reviews of Nextiva Office

 

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Software Advice Reviews (26)
More Reviews (41)

Showing 1-20 of 26

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Top VoIP company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros

Amazing Customer Service
Top Notch Customer Support
Best Sales Team
Phone systems with no static on the lines
Easy to reach customer support- online chat and by phone
Easy setup and install
They walk you through the process every step of the way
I wish that other companies had the same business ethics and customer support as these guys do.

Review Source
 
 

David from Dutson Law
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Overpriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Features are good, but the system isn't as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

Pros

a lot of features
knowledgable support
they offer a month-to-month term (which I now wish I had done)

Cons

nickel and dime
not helpful or good at resolving issues when trying to cancel.
no service-level agreement for small businesses

Review Source
 
 

Diego from World Wide Realty
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I'm a single user, have only used it a short time, but it's very practical.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

Pros

I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

Cons

It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.

Review Source
 
 

Miranda from Florida Screen Pros
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Nextiva Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We didn't have office phones before. So it's really nice to be able to have multiple line and call forwarding.

Cons

Nextiva did not tell us until we had already subscribed that it potentially wouldn't work the way it is supposed to with our routers because we have comcast. So beware if you have comcast. You may have dropped calls. But I haven't had that issue yet.

Review Source
 
 

Jason from Berrett Tax & Finance, Inc.
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I enjoy using Nextiva VoIP.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you.

Pros

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Review Source
 
 

Alexandra from Abexxa Biologics
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Awesome! The best experience.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Review Source
 
 

Christien from Wildfire Creative
Specialty: Marketing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Nextiva has grown my business through VoIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1.) NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly.
2.) Using the soft phone app to communicate within my own phone.
3.) Setup call funnels for all departments in my business

Cons

We did have a time where our service was down, but it was a problem due to our ISP as it had an outage.

Review Source
 
 

Julian from Hollis Law Firm
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We did intensive research on over 5 different VoIP providers when we did a large expansion recently. Since choosing Nextiva, I have never once wished that we had chosen anyone else. Nextiva was willing to work with us on the terms of the contract, and saved us from an onerous deal with another provider.

Pros

We are a Plaintiff's Firm operating in the area of pharmaceutical product liability. Our litigations are complex, and our problems often need solved immediately. With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support. Nextiva has a wonderful umbrella of products and services that allow us to get most of our needs satisfied in one place.

Cons

Occasionally there are issues with making things flow together as envisioned, but issues are generally resolved very quickly if not in real time.

 
 

Corey from StormWind Studios
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

An incredible leap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales process and especially the executive sponsorship and routine "check-ins" show what a class act this organization is and how much they care about giving the needle for a new client. They truly want and earn raving fans.

Pros

Most sales folks like me feel like phone systems are really all the same...pick up the phone and dial...no big deal. However, when we installed Nextiva my perception of what a phone system really can do has certainly changed. Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

 
 

Jodie from United Life Associates
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Great for small offices
Great customer service
Low price
The admin portion of the software is very easy to use and versatile

Cons

The soft phone app needs more functions

 
 

Jeramy from Bay City Chiro
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Stuff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nextiva has a truly wonderful support team. I had excellent support from the support team. We were having a bit of difficulty porting our numbers over for one reason or another and during the process the support staff made sure this was resolved in a timely fashion. I did not have to speak with a handful of different reps. It was a bit of a process, but nonetheless the customer service I received was exceptional and really made me feel confident that the issue would be resolved. They totally took the stress off with the way they handled the situation. It made me feel very happy in choosing Nextiva as our provider. They have genuine people and you are treated with the utmost respect and care. So far so good with everything else. We have only had Nextiva for 2 months, but we look forward to using the service. Price is also great for the service you receive. So no complaints. I would definitely advise to check out Nextiva if you are looking for new service.

Pros

Service is exceptional.

Cons

Had some issues with porting out numbers over.

 
 

Matthew from Insight Rocket
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great product/Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nextiva is a great product. Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva

Cons

It doesn't have click to dial integration with my CRM which is unfortunate. Typically that falls under another category of software but they did inform me about this.

 
 

Christi from Wakanla
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros

Answered all questions, great price for service, great, great support

 
 

Joseph from JOSEPH MISKELL CPA
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Nextiva Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

 
 

Amanda from Georgia Commercial Builders
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Nextiva Redefined our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to Nextiva we had no access to our voicemails, and pretty much stopped using office phones. Now, we have apps and awesome desk phones that do everything we need them to do! We have finally been brought into the 21st century! If you're looking for an affordable system with great customer service and great functions go with Nextiva.

Pros

How quickly issues are handled.

Cons

The start up time took a little longer than I wanted so give yourself 30-45 days before you NEED it.

 
 

David from NHP
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

You get what you pay for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you like tech support that breaks something else every time they troubleshoot an issue then Nextiva is your choice.
If your company isn't a fortune 500 company than they treat you like crap.
Initial setup was a disaster as we had to install nearly 50 phones myself, the tech support team who was supposed to help with setup of hunt groups made it worse and I had to learn the system myself to get things right.
Duplicate mailboxes were another issue. This caused voicemails to not come to the agents for days.
Once you finally get in touch with case manager their only response is "sorry" but you signed a contract so you're SOL.

Pros

Cheap

Cons

Terrible tech support,
You're not important if you are not a fortune 500 company.

Advice to Others

Buyer Beware

 
 

Jonathon from Threesixty Branding and Communications
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

4 Years of Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is so nice to have a phone service provider that actually works the way it says it does and has such awesome customer service. We have had Nextiva for 4 years now and have had a number of great experiences with them. Our biggest praise for Nextiva has to be their customer service. They are on point! I think with all service providers you will have hiccups, but it is how those providers handle those hiccups that makes the difference. I have recommended Nextiva to friends and business partners of mine and would of course recommend them to anyone.

Pros

A customer service teams that genuinely care about its customers. Overall great product.

Advice to Others

Nextiva is an all around business that can in many ways, customize their product to your business, which is rare for other providers in this field.

 
 

Martin from Empire Heating & Air
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Unresolved Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When investigating VOIP vendors we were very impressed with Nextiva. Assured us all our requirements would be no problem. In real life we have had a series of issues where calls disappear or drop. We have spent thousands on resolution in IT support and replacing components at our location as per Nextiva all the problems are our equipment or our IT issues. All were reviewed prior to install by Nextiva and approved. We have even had to drop our static IP and reconfigure all our field billing internet connections to accommodate a phone system that provides minimally acceptable service when it is functioning.

Even in the face of nonperformance you can be certain Nextiva will require you to buy out your contract in full . Technical support consists of recommendations to replace something on your end and when that doesn't work they just recommend replacing something else.

I could not be more disappointed with the Nextia Company, technical support or customer service.

Pros

Nextiva is a low entry point provider

Cons

When things don't work they are not much help.

Advice to Others

Choose another vendor

 
 

Donald from Wink hollow
Specialty: Agriculture
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Worth buying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This service has made productivity skyrocket here.

Pros

Good service when needed

Cons

None to think of

Advice to Others

Worth keeping around for support

 
 

Molly from Mouth.com
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Nextiva Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're a growing business and need to create a more efficient call flow, I recommend Nextiva. They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Pros

Total customization, good price, great auto-attendant feature, provides analytics.

Cons

The only portal is a little tricky to navigate at first. Some instructions are hard to follow, but they have good communication.

Advice to Others

We chose this over RingCentral because we really needed a GREAT auto-attendant and call flow for our growing company. For a basic and efficient system for an office (even one with multiple locations!), this will do the trick.

 
 
 
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Showing 1-20 of 41

Kelsie from Elevate Sports Rehab and Chiropractic

December 2017

December 2017

No fax machine necessary? Wish I would've found this sooner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is so easy to use. There have been so many times in the last year when I needed to fax a document and didn't have access to a fax machine. I've never had any issues with the software and customer service was incredibly helpful the one time when there was a program malfunction.

Cons

I really don't have any critique of this program. Sometimes the attachment function would malfunction a little, but it was very minor and short lived with a refresh.

Review Source: Capterra
 

Jack from BDE
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Nextiva Has Help Expanded Our Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to take business calls on the road

Pros

The ability to expand our business wouldn't be possible without Nextiva. They have provided us the necessary communication tools to make our company seem much larger than it truly is. Our call center calls has increased in revenue since our business has adjusted to the various type of calls that we receive from clients.

Cons

We had a slight learning curve towards learning the platform and how to effectively use it for our business.

Review Source: Capterra
 

Ivan from Russell Sage Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

The Nextiva Office provides seamless service as a VoIP solution and has saved us money .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple way to make and receive calls and the HD voice quality is a big plus from a traditional on-premise telephony solution. Really surprised with the customer service and quick response via phone and email. The pricing is very competitive and a great value for the service.

Cons

I think the system admin training could have been better. I think some work needs to be done with end user training. This is important for non-technical end users but for others it not as important.

Review Source: Capterra
 

David from Montiana Naturales
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Nextiva has completely changed our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Main benefit has been the ability to use our business phone on the go via the business app.

Pros

- Ability to receive voice messages via email. This ability gives us the flexibility for all voice messages to be forward to all our of employees, and allows for a quicker response.
- By using Nextiva makes our small business seem like a huge professional operation.
- My iPhone becomes a business phone by using the Nextiva App

Cons

The process to setup our VoIP line was longer than I expected, but it is the norm for a VoIP Provider.

Review Source: Capterra
 

Joseph from LinkEHR

September 2017

September 2017

Nextiva Office provided our call center with outstanding customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With Nextiva at our side, we were commended many times throughout our time with their services from our clients/customers.

Cons

Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

Review Source: Capterra
 

Stef from Carlyle
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

A phone system that makes others look silly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used ringcentral before switching to Nextiva. Nextiva is far superior and the better solution. We made a mistake signing up with ringcentral but then immediately switched to Nextiva after a month of nightmares with ringcentral.

Pros

App
Easy to use
Simple
Price
Line quality
UI
The people in customer service
My account executive
Regular updates to system

Cons

More integrations with third parties
Better price for businesses with over 500 employees
That's about it

Review Source: Capterra
 

Marco from Max&Co.

July 2017

July 2017

If you have are a business-person. You need their app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had a PBX before Nextiva for all of our locations. We stopped using the PBX and are only using Nextiva. 10.

Pros

I use their app everyday. The app is how I make phone calls and message. I don't even have a phone on my desk, but did get one when I signed up with nextiva. But it's pointless. The app works on my iPhone and my MacBook Pro. So there is absolutely no need for a phone on my desk. It just collects dust. The setup process with the app was also easy.

Cons

I'd say they should not being talking about phones during the process of signing up. I don't see any good reason why a phone is needed. The app should be the only suggest device.

Review Source: Capterra
 

James from PageLift LLC

May 2017

May 2017

Nextiva is a top-tier business communication company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Very easy to use, and friendly support staff that make the setup process quick and easy
- Already seeing positive benefits with our leads closing at a higher percentage since we added toll free numbers
- Ability to see the data from every call. We will be analyzing this data to better understand our customers.

Cons

- Took longer than I anticipated to setup, but well worth the wait.

Review Source: Capterra
 

Adam from Clausell and Associates, P.C.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Terrific Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience.

Pros

The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

Cons

Only hiccup was with our auto-attendant, however, it was fixed in a short period of time.

Advice to Others

This company definitely takes care of its customers.

Review Source: Capterra
 

Jeanna from Sheldon Road Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

High Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nextiva has been great for us. The service has everything you need and for a good price. The set-up process was relatively simple and the customer service has been great. We joined Nextiva in June 2016 and have not had any problems with them since then. I called in the other day to make a couple of changes to our customized platform. The support technician was really nice, made the changes, and walked me through how I could make changes on my own. The instructions were quite simple and although he did a great job at explaining exactly what to do, the system itself is very user friendly and is not hard to understand how it works. This is great for someone like me who tends to get intimidated by this stuff. So thanks Nextiva!

Pros

The price is great. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Cons

Nothing at the moment. Hopefully it stays that way!

Advice to Others

Nice selection of products if you have other needs.

Review Source: Capterra
 

Kathy from Z. L. Price
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Perfect Solution for my Business

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

It is amazing how clear the calls sound, even on long distance. The features have been very helpful to us and it is great to know that we can add more lines as needed without paying an arm and a let. New lines can just slot into the system and it's easy to manage remote workers.

Pros

We first chose Nextiva for cost savings and to stop paying for long distance calls. Even though we added lines, we are still paying half of what we used to pay for the old landline. It has now been over three years and Nextiva is obviously dedicated to always improving the service. The technology and software is frequently update and they provide excellent customer service!

Cons

The product is exactly as advertised. No issues and no more phone surprise phone bills. This is a five star service.

Advice to Others

Nextiva works flawlessly. We must have been with Nextiva for more than three years already.

Review Source: Capterra
 

Alvarado from Edgewater Fitness

February 2017

February 2017

Terrific Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn¿t a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva.

Pros

Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

Cons

The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly.

Advice to Others

Excellent value for the price. Would really recommend giving these guys a shot.

Review Source: Capterra
 

William from BTM Parts Zone

January 2017

January 2017

Simple system with great results

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This system was easy to open and navigate through. Very simple functions for the call centers needs.

Review Source: Capterra
 

Dedrick from Owner

December 2016

December 2016

Nextiva is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nextiva¿s services have met my previous company expectations. Its voice quality, customer service, price and features have accommodate every ones needs. As a medical practice we have over 30 phones and Nextiva helps us to make it affordable.

Review Source: Capterra
 


August 2016

August 2016

The latest update of this application really rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really good VoIP app with the best backing - Nextiva. Been using the app on PC for at least two years now and got this app for my iphone now too. Works perfectly with the voip system in the office and call quality is excellent.

Pros

Awesome App!! I regularly call clients in UK, USA, Australia and India and the call clarity is excellent and the cost is extremely low! Keeper up the good work!!

Review Source: GetApp
 


August 2016

August 2016

Just what my business was looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My entire experience with Nextiva has been positive. The system offers easy installation, with great call quality, and their amazing customer service & app is unmatched. There are many communications options out there, but nothing beats Nextiva’s simplicity and the powerful functionality, wide range of features they offer.

Pros

Amazing Service and Features. Can't say enough about the features!

Review Source: GetApp
 


July 2016

July 2016

Very good customer support

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We recently upgraded to have more minutes available. Our sales rep was friendly and answered our questions professionally and acted on requests promptly. The whole process went smoothly and painlessly. Loving the mobile app because it works well, and the online dashboard to setup the phone system and features is easy to use even if you don’t really know this stuff. Love it!

Pros

Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for.

Review Source: GetApp
 


May 2016

May 2016

Great App since we switched!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Nextiva offers a reliable service. The mobile app has been a big win for the field agents who use it all the time out on the road. There have been no surprises on the account either. It is just straightforward and simple to manage.

Review Source: GetApp
 


April 2016

April 2016

Best-in-class customer service, awesome mobile VoIP app!

Ease-of-use

Product Quality

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Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Nextiva’s basic service plan worked out perfectly. Switching from a landline to internet phone went smoothly and dealing with Nextiva was a satisfying experience.

Pros

The app works well, now to just add the faxing solution!! Nextiva gives the flexibility and level of professionalism needed to succeed.

Cons

No cons here. The entry-level plan was a good start and the flexibility to upgrade was a great bonus. There was no need to compare plans with competitors, because Nextiva’s support can’t be beat and that’s really huge.

Review Source: GetApp
 


January 2016

January 2016

Incredible Product & Service!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Nextiva lets me answer calls anywhere, which is simply perfect. It’s the convenience of a mobile phone at a better price and as reliable as a fixed line. The tech guys helped me set up the system to suit my needs and it just worked. Great App at a great price.

Pros

Ease of use, convenience and reliability.

Review Source: GetApp
 
 
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