Nextiva VoIP Software


 

Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony service that helps them to streamline company's communications and establish an in-house VoIP phone system. It offers an integrated and scalable PBX trunks, online faxing and hosted call center solutions.

Key features include advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from the Nextiva Office Manage, a web interface. The solution can also be accompanied by VoIP phones and hardware accessories if needed.

Nextiva Hosted Call Center systems are offered as two versions: Call Center Pro and Call Center Enterprise. Call Center Pro is fit for small and midsize phone centers with a team of agents. Call Center Enterprise offers tools for outgoing call control and DNIS support.

 

Nextiva Office  - Administrator settings
 
  • Nextiva Office  - Administrator settings
    Administrator settings
  • Nextiva Office  - Call settings
    Call settings
  • Nextiva Office  - Activity monitoring
    Activity monitoring
  • Nextiva Office  - Agents management
    Agents management
  • Nextiva Office  - Call progress monitoring
    Call progress monitoring
  • Nextiva Office  - Track messages
    Track messages
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

97 Reviews of Nextiva Office

 

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Software Advice Reviews (34)
More Reviews (63)

Showing 1-20 of 34

Jan from Fonality
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great Voip phone system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

Cons

Porting of numbers may take some time. Setting up of phone system may take some time so it is good idea to prepare weeks before setup.

Review Source
 
 

Maria from Epsilon
Specialty: Marketing Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Helps measure success rates a lot more efficiently

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for.

Cons

The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite cumbersome

Review Source
 
 

John from Fish Free Media
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Quality Service for Our Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After much research, we decided to go with Nextixa. The support, and sales team have been nothing short, but professional. We look forward to growng our business communication with Nextiva.

Pros

Nextiva is the perfect fit for our small business. We are using all the features that could enhance our business. Auto-attendant, call groups, call recording, and call extension. These features have eliminated confusion in the office and everyone is on the same page now. I can’t believe how much easier it is for us with a great communication system.

Cons

It took a lot longer for us to setup, but I thought it would be a twenty-four hour proess. I’m at fault.

Review Source
 
 

Graham from Star Trailer Sales
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

This company is responsive and easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I enjoyed the way that the phone system was set up and how it would have worked with our companies needs.

Cons

There was a minor problem up front that was missed by our representative. However that problem was resolved sufficiently.

Review Source
 
 

Kate from TheSiteEdge, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Okay Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Negative service and operations were very straightforward. We didn't really require much interaction with them.

Cons

Negative VOIP services were not competitive (cost-wise) with other options available. The sales representative I spoke with said they'd have their quote to us for the VOIP services within an hour, but I did not receive it until the end of the next day.

Review Source
 
 

Robert from GramNow
Specialty: Marketing Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

VoIP has increased productivity within our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees.
-

Cons

It took some training for our employees to understand how to use our new business communication system properly. This should be a common notion within all companies that switch to a VoIP service.

Review Source
 
 

Jack from DBE
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Nextiva has been a blessing for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great platform that I use on a daily basis. It was one of the best decision that we made regarding our company. What is great about Nextiva is that it keeps on getting better and better. They keep on adding features that make their platform easier to use for our company.

Pros

- Affordable pricing for our small business
- Easy to use and great service for our business
- Ability to do automate our whole business communication

Review Source
 
 

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Top VoIP company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros

Amazing Customer Service
Top Notch Customer Support
Best Sales Team
Phone systems with no static on the lines
Easy to reach customer support- online chat and by phone
Easy setup and install
They walk you through the process every step of the way
I wish that other companies had the same business ethics and customer support as these guys do.

Review Source
 
 

David from Dutson Law
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Overpriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Features are good, but the system isn't as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

Pros

a lot of features
knowledgable support
they offer a month-to-month term (which I now wish I had done)

Cons

nickel and dime
not helpful or good at resolving issues when trying to cancel.
no service-level agreement for small businesses

Review Source
 
 

Diego from World Wide Realty
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I'm a single user, have only used it a short time, but it's very practical.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

Pros

I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

Cons

It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.

Review Source
 
 

Miranda from Florida Screen Pros
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Nextiva Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We didn't have office phones before. So it's really nice to be able to have multiple line and call forwarding.

Cons

Nextiva did not tell us until we had already subscribed that it potentially wouldn't work the way it is supposed to with our routers because we have comcast. So beware if you have comcast. You may have dropped calls. But I haven't had that issue yet.

Review Source
 
 

Jason from Berrett Tax & Finance, Inc.
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I enjoy using Nextiva VoIP.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you.

Pros

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Review Source
 
 

Alexandra from Abexxa Biologics
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Awesome! The best experience.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Review Source
 
 

Christien from Wildfire Creative
Specialty: Marketing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Nextiva has grown my business through VoIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1.) NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly.
2.) Using the soft phone app to communicate within my own phone.
3.) Setup call funnels for all departments in my business

Cons

We did have a time where our service was down, but it was a problem due to our ISP as it had an outage.

Review Source
 
 

Julian from Hollis Law Firm
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We did intensive research on over 5 different VoIP providers when we did a large expansion recently. Since choosing Nextiva, I have never once wished that we had chosen anyone else. Nextiva was willing to work with us on the terms of the contract, and saved us from an onerous deal with another provider.

Pros

We are a Plaintiff's Firm operating in the area of pharmaceutical product liability. Our litigations are complex, and our problems often need solved immediately. With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support. Nextiva has a wonderful umbrella of products and services that allow us to get most of our needs satisfied in one place.

Cons

Occasionally there are issues with making things flow together as envisioned, but issues are generally resolved very quickly if not in real time.

 
 

Corey from StormWind Studios
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

An incredible leap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales process and especially the executive sponsorship and routine "check-ins" show what a class act this organization is and how much they care about giving the needle for a new client. They truly want and earn raving fans.

Pros

Most sales folks like me feel like phone systems are really all the same...pick up the phone and dial...no big deal. However, when we installed Nextiva my perception of what a phone system really can do has certainly changed. Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

 
 

Jodie from United Life Associates
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Great for small offices
Great customer service
Low price
The admin portion of the software is very easy to use and versatile

Cons

The soft phone app needs more functions

 
 

Jeramy from Bay City Chiro
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Stuff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nextiva has a truly wonderful support team. I had excellent support from the support team. We were having a bit of difficulty porting our numbers over for one reason or another and during the process the support staff made sure this was resolved in a timely fashion. I did not have to speak with a handful of different reps. It was a bit of a process, but nonetheless the customer service I received was exceptional and really made me feel confident that the issue would be resolved. They totally took the stress off with the way they handled the situation. It made me feel very happy in choosing Nextiva as our provider. They have genuine people and you are treated with the utmost respect and care. So far so good with everything else. We have only had Nextiva for 2 months, but we look forward to using the service. Price is also great for the service you receive. So no complaints. I would definitely advise to check out Nextiva if you are looking for new service.

Pros

Service is exceptional.

Cons

Had some issues with porting out numbers over.

 
 

Matthew from Insight Rocket
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great product/Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nextiva is a great product. Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva

Cons

It doesn't have click to dial integration with my CRM which is unfortunate. Typically that falls under another category of software but they did inform me about this.

 
 

Christi from Wakanla
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros

Answered all questions, great price for service, great, great support

 
 
 
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Showing 1-20 of 63

Joy from Warmth Company, Inc.

April 2018

April 2018

Nice system with multiple options for different users. Equipments is quality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A hands free soft phone upon my desktop is quite helpful, allow for multitasking. Clarity is good with calls on the VOIP platform. The equipment is easy to use.

Cons

Post purchase your left with equipment, a subscription, and instructions for set up upon the website. No guidance and support is spotty.

Review Source: Capterra
 

Patrick from New Life Tax Resolution

April 2018

April 2018

Nextiva sold us phones and supplies a quality service with customer support that is always available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

VOIP phone system was the best idea we had for phones. Nextiva has made it easy to remain a long term customer. Our office is phone dependent and if a client cannot reach us they let us hear about it. Nextiva has handled problem we have experienced with the urgency that I would expect from a professional service company. Most questions are answered before we get off the phone. The recommendations for phones was spot on. The service is reliable and the quality of sound it clear. My client never ask about the kind of phone we are using. They can't tell the difference. The billing is always correct and predictable. Never had a billing problem.

Cons

The app is a bit uncomfortable to use. In order to answer the phone I have to press a couple of keys and often the phone rings 3 -5 times before I answer. I prefer our calls answered in 2-3 rings. Now this is only a problem when out of the office and the phones are forwarded.

Review Source: Capterra
 

LORD from WWW.DRESS-LY.COM
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

WE LOVE OUR NEXTIVA-OFFICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

FEATURES, VALUE, AFFORDABLY PRICED. CUSTOMER SERVICE SUPPORT.

Pros

01) Ongoing service support 02) Your security is taken very seriously at nextiva [Wrong code-no access] 03) Affordable service plans that grow with your business needs and requirements, plans as low as twenty some dollars a month 04) So many features contained within your communications system portal, you will leave the impression that you are a multi-national company 05) HD/stereo sound highly impressive 06) Customization from one line-to a system that can handle a thousand and beyond lines HOW? [It's all in the cloud BABY!]. If you seriously take your business telephone seriously I highly suggest you sign up RIGHT NOW!

Cons

Service is very dependent on how strong your internet connection is, and based on how much bandwidth you can access via. your internet provider, if you use ATT like we do you may be limited to ATT holding you back in connecting your calls which in essence means that you could possibly receive delays in the receiver who receives your call in being instantly connected. Things like "HELLO!", or "HELLO! are you still there?" are not uncommon. Clearing your cache, history browsing and cookies when you can, may help with a better connection.

Review Source: Capterra
 

Adriahnna from Kitchen Restock

April 2018

April 2018

Makes listening to voicemails easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What is convenient about this software is that you are able to check voicemails and dial directly from the desktop app.

Cons

Numbers saved in the address book on desktop do not automatically transfer to the Polycom phone making it somewhat useless.

Review Source: Capterra
 

Daisy from Hire Strategies

March 2018

March 2018

Overall an Okay Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was an okay phone system. The support team, when you spoke to them, were nice and did their best to help.

Cons

It took forever to get a representative on the line. When I cancelled my services, I had to call 4 times AND my card was charged after I told them I did not want to renew again. They said they could not help me about a refund even though they knew I did not want it.

Review Source: Capterra
 

Jeff from Global Search

March 2018

March 2018

Excellent service, low cost, reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've been using Nextiva for business for 2 months. While we have had issues getting set up and learning how to use the system, we've had use customer service frequently. Service has been excellent, reps are knowledeable, no language barrier, patient and happy to help. No major issues.

Cons

Purchased the recommended Polycom phones which have been a nightmare to figure out and mark work. You will have issues setting up but the customer service is there to be used.

Review Source: Capterra
 

Hector from Trolion

March 2018

March 2018

Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the robust features available and the quick customer support. We utilize several different features for our phone lines throughout the office.

Cons

The recent switch to NextOS 3.0 was challenging at first. But we have since figured it out and really appreciate the Customer support team.

Review Source: Capterra
 


March 2018

March 2018

Always reliable since I have had this product/program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love all of the features it has to keep track of everything incoming and outgoing. Simple to use and navigate through.

Review Source: Capterra
 

Maria from Self-employed

March 2018

March 2018

Seamless communication that allows great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Seamless communication with customers and other clients

Pros

With Nextiva, you can enjoy calls through smooth service. With each plan, you can choose what features will satisfy your business needs.

Cons

With premium features, the costs rise up significantly, every business needs to cut down costs and telephone bills have a good chunk to pay for every month. Hoping they would offer discounts to the longer you have been availing their service.

Review Source: Capterra
 


March 2018

March 2018

Good service, setup was a pain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The phones work. This was an issue with Jive, our previous provider. We're able to do complex call routing. Support is solid and helped us get up & running.

Cons

Setup was a big hassle. The web based tools are confusing, and don't show everything the system is capable of. Support is aware of these significant limitations, and they're well versed in getting things done, so don't try doing it yourself like I did. Support also has access to more features than the user is given.

Review Source: Capterra
 

Lori from WAI
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Too many issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The phones sync with Outlook to shows who's calling and can listen to voice mail through Outlook..

Cons

Phones/service are internet based, so when the internet goes down so do the phones. The system and the phones are not user friendly.

Review Source: Capterra
 

James from Original Productions
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Our Phone Issue was fixed in fifteen minutes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy to scale if we need more lines for our business
- Platform gives us the ability to change the call-flow in a drag/drop
- Always updated from its' previous versions
- Customer Service is top-notch

Review Source: Capterra
 

Robert from USA InvestCo
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great Support from Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Impressed by the knowledge and professionalism of Nextiva support team. Kyle did an amazing job setting up our service in a proper manner. His communication was clear and calm during the whole process. After he worked his magic, our phone system was working. Thank you Kyle and everyone at Nextiva!

Review Source: GetApp
 

Reggie from Level 3 Communications

January 2018

January 2018

Great software to track inbound and outbound calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nextiva being the main source of our communication with our clients, this gives the company great knowledge on whats actually happening on the phone with the clients and our employees.

Cons

Nextiva has its moments, when it use Nextiva crashing on daily bases, just a restart of the software will put you back online.

Review Source: Capterra
 

Jessica from Roof Rx, Inc.

January 2018

January 2018

call center visability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for

Cons

There is a lot to learn in the onboarding process. The reports are more complicated than needed. If you want to make changes to call center you have to go to multiple locations

Review Source: Capterra
 

Rosemary from Del Sol Research Management, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

We have just switched our phone system over from RingCentral to Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and a great phone system with many features.
My old number was hijacked by a collection agency for a few days, but that seemed to have resolved. Nextiva technicians checked it out fully.

Pros

Everything is so easy to use. Site has many training videos. Training staff and onboarding staff was excellent.

Review Source: Capterra
 

Jessica from Roof Rx
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Visability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

viability into our call flow and also what and when agents are on the phone or making calls.

Pros

This service allows you to have viability into queues, your agents, inbound and outbound calls. You can run reports and pull up gameifcation to complete with your fellow teammates.

Cons

The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite combersome

Review Source: Capterra
 


January 2018

January 2018

Best Customer Service by Far`

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We had an issue with our service and had to call Nextiva. We spoke with a gentlemen from support. He answered all of our questions, and was able to figure out why our issue continue to happen on a weekly basis. He gave us some suggestions on how to improve our service that we didn'#191;t believe were possible. Talk about great service, he stood on the phone with us for two whole hours.

Review Source: Capterra
 

Keith from Openforce
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Fan-friggen-tastic!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased visibility or work requests, improved efficiency, etc.

Pros

Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing.

A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products.

Review Source: Capterra
 

Justin from Roof Rx®
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Nextiva Call Center is simple yet effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps measure success rates a lot more efficiently.

Pros

I like the visibility that the call center software and phone system set up provides; it makes it a lot easier to measure success/failure rates for individual departments across the board.

Cons

Definitely the lack of an SMS feature which is something our old call center system had; it was a lot more efficient to be able to text message clients direct instead of continuously leaving voice messages and playing phone tag.

Review Source: Capterra
 
 
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