Nextiva VoIP Software

Pros

The support is great. The online interface is also very user-friendly and allows the provided admin access allows a great level of control!

Cons

Just like any other VOIP solution, being solely reliant upon the internet is always difficult. We do run into the occasional outage.

This tool is really helping us improve our service level with our customer base. We expect to exceed our goals this year as a result, and early signs are positive.

Pros

Nextiva is the ideal system for our business as we’re working on being more and more customer centric. This tool enables us to do that really well, it’s intuitive and unlocks the capability of our team members.

Cons

There is a lot of training and onboarding involved with using this tool. It will take some time to get set up and this can create some chaos. The end result is worth it but it will need some time and attention.

Great service team, excellent product and the installation was a breeze.

Pros

We are a fast growing business so our needs are always changing. Nextiva, has given us a service that will easily grow with us. We knew we needed voip and could not spend a huge amount. Nextiva created a package that fit exactly what we needed at the time, but does still allow for flexibility in the future. It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

Cons

None to date. We have the system that will work for us for the unforeseeable future and at the price we wanted. I’m sure there will be something that comes up in future but we’ve only been live for a few weeks so hard to be specific here.

Pros

Everything is on one console. Simple to use without a lengthy set up. They transition you in with a project manager to ensure proper expectations are met.

Cons

None yet. I have been overall pleased with the service. From onboarding through deployment, the service and follow up has been good.

Pros

Nextiva bypasses typical landlines phones by a long range! Being cloud based makes is extremely simple to take and track calls outside of the office. The mobile app also allows for conference calling and online faxing which again makes out of office business very simple! Another great feature of this software is that is virtually never fails (ex. failed calls, calls disconnected, etc.)

Cons

The main con of Nextiva in my opinion would be the pricing. Depending on the version used the price will vary, but overall i believe it is a bit overpriced. Also depending again on the version used, one of them (Office Pro) does not support the mobile app, making this software pointless for easy out of office use.

Pros

Good call quality. Didnt have any issues with the service of the phone. Did its job for a small company, but growing did not provide the same ease of use.

Cons

Outdated phones and limited features.I'm a small business owner. They put you into a contract for 2 years which is no problem other than the best companies don't need long contracts if they have a great service. That's not my issue, the sales representative never once mentioned that there is an automatic renewal for another full 2 years once the initial 2 years is done. Deceptive sales practices without a doubt, and I never would have signed up if this was the case. Great companies/services never try to lock you into contracts without your knowledge. Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them

Pros

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

Cons

Porting of numbers may take some time. Setting up of phone system may take some time so it is good idea to prepare weeks before setup.

Pros

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for.

Cons

The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite cumbersome

After much research, we decided to go with Nextixa. The support, and sales team have been nothing short, but professional. We look forward to growng our business communication with Nextiva.

Pros

Nextiva is the perfect fit for our small business. We are using all the features that could enhance our business. Auto-attendant, call groups, call recording, and call extension. These features have eliminated confusion in the office and everyone is on the same page now. I can’t believe how much easier it is for us with a great communication system.

Cons

It took a lot longer for us to setup, but I thought it would be a twenty-four hour proess. I’m at fault.

Pros

I enjoyed the way that the phone system was set up and how it would have worked with our companies needs.

Cons

There was a minor problem up front that was missed by our representative. However that problem was resolved sufficiently.

Pros

Negative service and operations were very straightforward. We didn't really require much interaction with them.

Cons

Negative VOIP services were not competitive (cost-wise) with other options available. The sales representative I spoke with said they'd have their quote to us for the VOIP services within an hour, but I did not receive it until the end of the next day.

Pros

The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees.
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Cons

It took some training for our employees to understand how to use our new business communication system properly. This should be a common notion within all companies that switch to a VoIP service.

Great platform that I use on a daily basis. It was one of the best decision that we made regarding our company. What is great about Nextiva is that it keeps on getting better and better. They keep on adding features that make their platform easier to use for our company.

Pros

- Affordable pricing for our small business
- Easy to use and great service for our business
- Ability to do automate our whole business communication

If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros

Amazing Customer Service
Top Notch Customer Support
Best Sales Team
Phone systems with no static on the lines
Easy to reach customer support- online chat and by phone
Easy setup and install
They walk you through the process every step of the way
I wish that other companies had the same business ethics and customer support as these guys do.

Features are good, but the system isn't as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

Pros

a lot of features
knowledgable support
they offer a month-to-month term (which I now wish I had done)

Cons

nickel and dime
not helpful or good at resolving issues when trying to cancel.
no service-level agreement for small businesses

I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

Pros

I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

Cons

It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.

Pros

We didn't have office phones before. So it's really nice to be able to have multiple line and call forwarding.

Cons

Nextiva did not tell us until we had already subscribed that it potentially wouldn't work the way it is supposed to with our routers because we have comcast. So beware if you have comcast. You may have dropped calls. But I haven't had that issue yet.

Thank you.

Pros

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Pros

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Pros

1.) NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly.
2.) Using the soft phone app to communicate within my own phone.
3.) Setup call funnels for all departments in my business

Cons

We did have a time where our service was down, but it was a problem due to our ISP as it had an outage.