Nextiva
Nextiva
About Nextiva
Awards and Recognition
Nextiva Pricing
Basic, Pro, and Enterprise plans are available on a monthly or annual basis
Starting price:
$18.95 per month
Free trial:
Available
Free version:
Not Available

Other Top Recommended VoIP Software
Showing 1 - 5 of 201 reviews
Janiece
Company size: 2 - 10 employees
Time used: Less than 12 months
Review Source: Capterra
May 2021
Great work in progress
Patrick
Verified reviewer
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
April 2018
Nextiva sold us phones and supplies a quality service with customer support that is always available
Pros
VOIP phone system was the best idea we had for phones. Nextiva has made it easy to remain a long term customer. Our office is phone dependent and if a client cannot reach us they let us hear about it. Nextiva has handled problem we have experienced with the urgency that I would expect from a professional service company. Most questions are answered before we get off the phone. The recommendations for phones was spot on. The service is reliable and the quality of sound it clear. My client never ask about the kind of phone we are using. They can't tell the difference. The billing is always correct and predictable. Never had a billing problem.
Cons
The app is a bit uncomfortable to use. In order to answer the phone I have to press a couple of keys and often the phone rings 3 -5 times before I answer. I prefer our calls answered in 2-3 rings. Now this is only a problem when out of the office and the phones are forwarded.
Sarah
Company size: 501-1,000 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
October 2019
Mobile app is super easy to use
The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.
Pros
Mobile app is easy to navigate, never gives me any trouble.
Cons
That I didn’t switch over sooner, it would have saved me a lot more business.
Reasons for switching to Nextiva
My calls were getting dropped constantly, and every time I called for help, I was put on hold by representatives that were impatient and didn’t get my problems resolved. Bad service and bad customer service hurt my business.
Thomas
Verified reviewer
Company size: 1 employee
Industry: Facilities Services
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
November 2020
Acceptable Service Experience Totally Let Down By Apps
The sales and initial implementation were fine. Shortly after activating, a tech "cleaned up" some settings in my configuration which completely disabled my service. Tech support in that case was prompt and thorough, although they never did call back as promised to make sure everything was fixed. Customer support since then has been a mixed bag. The online configuration is daunting and not something the average user should venture into. I have a computer background and still found it confusing. The service itself (once configured properly) mostly worked fine and if you're using physical phones your experience may be different. However, I wanted to rely on the Windows and Android apps. They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary. For example, to add a contact from a caller ID record in the Windows app, you have to first add the number to contacts and then edit the contact to change the name, rather than just being able to add & edit in one step. There's no way to add contacts in bulk. The Outlook plug-in is broken and simply doesn't work. It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first. You can't set a default view for the app. The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.
Pros
The voice service, once configured properly, generally worked fine. I had some rare glitches, but not sure whether they were Nextiva's fault.
Cons
The Windows and Android softphone apps are sub-par and make no effort to make the customer's life easier. Online fax interface is clunky and out-of-date. Video conferencing is complicated. Software is cluttered with team features I don't need that I can't hide. Configuration is complex and easy to break. Can't initiate SMS texts (contact has to text you first) and no MMS texting. Expensive for what you get.
Reasons for choosing Nextiva
I choose Nextiva over others because it offered many features I was looking for in one package - Windows & Android softphone apps, online faxing, text messaging, online conferencing, voicemail to email. Unfortunately, they succumb to the "jack of all trades, master of none" problem and I'm now switching to multiple other providers for a better experience.
Response from Nextiva
Hello Thomas, thank you for your review. We're sorry to hear that you've found the Nextiva app difficult to use at times. We want to help resolve this issue for you.
Replied December 2020
Michelle
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
June 2022
Exceptional up time and support but administration is not for those inexperienced with VOIP
Our recent upgrade to the newest platform was very bumpy and support was contradictory to what was promised by sales. We did not have the right product mix to meet our needs and our go-live Escalation to the highest levels however was received well but still required a lot of time and technical expertise internally by our team to stabilize.
Pros
I am not the biggest Nextiva fan, however their call monitoring, call recording and analytics are helpful to managing our call center and ensuring quality service. Their support team is very knowledgeable, polite and supportive but it can take a lot of time to troubleshoot and resolve issues sometimes.
Cons
It is cumbersome to navigate and administer and often requires intervention from the Nextiva Support team. Configuration is not for easy for those not experienced in VOIP configuration. Changes are slow to update, and there are settings only Nextiva Support can correct which can be frustrating if you need to resolve an issue quickly and are at the mercy of their hold times. Configuration settings are layered by location, call flow (group), team and user so it can be tricky to track down an issue if you don't understand that. Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.
Response from Nextiva
Hello, Michelle. Thank you for taking the time to leave us your review. We appreciate your feedback, and if there's anything we can do for you, please feel free to email us at reviews@nextiva.com and we'll make sure to have someone on our team follow up with you ASAP. Thank you!
Replied January 2023