Nextiva VoIP Software


 

Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony service that helps them to streamline company's communications and establish an in-house VoIP phone system. It offers an integrated and scalable PBX trunks, online faxing and hosted call center solutions.

Key features include advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from the Nextiva Office Manage, a web interface. The solution can also be accompanied by VoIP phones and hardware accessories if needed.

Nextiva Hosted Call Center systems are offered as two versions: Call Center Pro and Call Center Enterprise. Call Center Pro is fit for small and midsize phone centers with a team of agents. Call Center Enterprise offers tools for outgoing call control and DNIS support.

 

Nextiva Office  - Administrator settings
 
  • Nextiva Office  - Administrator settings
    Administrator settings
  • Nextiva Office  - Call settings
    Call settings
  • Nextiva Office  - Activity monitoring
    Activity monitoring
  • Nextiva Office  - Agents management
    Agents management
  • Nextiva Office  - Call progress monitoring
    Call progress monitoring
  • Nextiva Office  - Track messages
    Track messages
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

83 Reviews of Nextiva Office

 

Start your review of Nextiva Office

Click to start
https://www.softwareadvice.com/voip/nextiva-business-voip-review/
Software Advice Reviews (31)
More Reviews (52)

Showing 1-20 of 31

John from Fish Free Media
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Quality Service for Our Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After much research, we decided to go with Nextixa. The support, and sales team have been nothing short, but professional. We look forward to growng our business communication with Nextiva.

Pros

Nextiva is the perfect fit for our small business. We are using all the features that could enhance our business. Auto-attendant, call groups, call recording, and call extension. These features have eliminated confusion in the office and everyone is on the same page now. I can’t believe how much easier it is for us with a great communication system.

Cons

It took a lot longer for us to setup, but I thought it would be a twenty-four hour proess. I’m at fault.

Review Source
 
 

Graham from Star Trailer Sales
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

This company is responsive and easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I enjoyed the way that the phone system was set up and how it would have worked with our companies needs.

Cons

There was a minor problem up front that was missed by our representative. However that problem was resolved sufficiently.

Review Source
 
 

Kate from TheSiteEdge, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Okay Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Negative service and operations were very straightforward. We didn't really require much interaction with them.

Cons

Negative VOIP services were not competitive (cost-wise) with other options available. The sales representative I spoke with said they'd have their quote to us for the VOIP services within an hour, but I did not receive it until the end of the next day.

Review Source
 
 

Robert from GramNow
Specialty: Marketing Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

VoIP has increased productivity within our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees.
-

Cons

It took some training for our employees to understand how to use our new business communication system properly. This should be a common notion within all companies that switch to a VoIP service.

Review Source
 
 

Jack from DBE
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Nextiva has been a blessing for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great platform that I use on a daily basis. It was one of the best decision that we made regarding our company. What is great about Nextiva is that it keeps on getting better and better. They keep on adding features that make their platform easier to use for our company.

Pros

- Affordable pricing for our small business
- Easy to use and great service for our business
- Ability to do automate our whole business communication

Review Source
 
 

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Top VoIP company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros

Amazing Customer Service
Top Notch Customer Support
Best Sales Team
Phone systems with no static on the lines
Easy to reach customer support- online chat and by phone
Easy setup and install
They walk you through the process every step of the way
I wish that other companies had the same business ethics and customer support as these guys do.

Review Source
 
 

David from Dutson Law
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Overpriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Features are good, but the system isn't as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

Pros

a lot of features
knowledgable support
they offer a month-to-month term (which I now wish I had done)

Cons

nickel and dime
not helpful or good at resolving issues when trying to cancel.
no service-level agreement for small businesses

Review Source
 
 

Diego from World Wide Realty
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I'm a single user, have only used it a short time, but it's very practical.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

Pros

I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

Cons

It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.

Review Source
 
 

Miranda from Florida Screen Pros
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Nextiva Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We didn't have office phones before. So it's really nice to be able to have multiple line and call forwarding.

Cons

Nextiva did not tell us until we had already subscribed that it potentially wouldn't work the way it is supposed to with our routers because we have comcast. So beware if you have comcast. You may have dropped calls. But I haven't had that issue yet.

Review Source
 
 

Jason from Berrett Tax & Finance, Inc.
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I enjoy using Nextiva VoIP.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you.

Pros

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Review Source
 
 

Alexandra from Abexxa Biologics
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Awesome! The best experience.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Review Source
 
 

Christien from Wildfire Creative
Specialty: Marketing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Nextiva has grown my business through VoIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1.) NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly.
2.) Using the soft phone app to communicate within my own phone.
3.) Setup call funnels for all departments in my business

Cons

We did have a time where our service was down, but it was a problem due to our ISP as it had an outage.

Review Source
 
 

Julian from Hollis Law Firm
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We did intensive research on over 5 different VoIP providers when we did a large expansion recently. Since choosing Nextiva, I have never once wished that we had chosen anyone else. Nextiva was willing to work with us on the terms of the contract, and saved us from an onerous deal with another provider.

Pros

We are a Plaintiff's Firm operating in the area of pharmaceutical product liability. Our litigations are complex, and our problems often need solved immediately. With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support. Nextiva has a wonderful umbrella of products and services that allow us to get most of our needs satisfied in one place.

Cons

Occasionally there are issues with making things flow together as envisioned, but issues are generally resolved very quickly if not in real time.

 
 

Corey from StormWind Studios
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

An incredible leap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales process and especially the executive sponsorship and routine "check-ins" show what a class act this organization is and how much they care about giving the needle for a new client. They truly want and earn raving fans.

Pros

Most sales folks like me feel like phone systems are really all the same...pick up the phone and dial...no big deal. However, when we installed Nextiva my perception of what a phone system really can do has certainly changed. Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

 
 

Jodie from United Life Associates
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Great for small offices
Great customer service
Low price
The admin portion of the software is very easy to use and versatile

Cons

The soft phone app needs more functions

 
 

Jeramy from Bay City Chiro
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Stuff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nextiva has a truly wonderful support team. I had excellent support from the support team. We were having a bit of difficulty porting our numbers over for one reason or another and during the process the support staff made sure this was resolved in a timely fashion. I did not have to speak with a handful of different reps. It was a bit of a process, but nonetheless the customer service I received was exceptional and really made me feel confident that the issue would be resolved. They totally took the stress off with the way they handled the situation. It made me feel very happy in choosing Nextiva as our provider. They have genuine people and you are treated with the utmost respect and care. So far so good with everything else. We have only had Nextiva for 2 months, but we look forward to using the service. Price is also great for the service you receive. So no complaints. I would definitely advise to check out Nextiva if you are looking for new service.

Pros

Service is exceptional.

Cons

Had some issues with porting out numbers over.

 
 

Matthew from Insight Rocket
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great product/Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nextiva is a great product. Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva

Cons

It doesn't have click to dial integration with my CRM which is unfortunate. Typically that falls under another category of software but they did inform me about this.

 
 

Christi from Wakanla
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros

Answered all questions, great price for service, great, great support

 
 

Joseph from JOSEPH MISKELL CPA
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Nextiva Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

 
 

Amanda from Georgia Commercial Builders
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Nextiva Redefined our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to Nextiva we had no access to our voicemails, and pretty much stopped using office phones. Now, we have apps and awesome desk phones that do everything we need them to do! We have finally been brought into the 21st century! If you're looking for an affordable system with great customer service and great functions go with Nextiva.

Pros

How quickly issues are handled.

Cons

The start up time took a little longer than I wanted so give yourself 30-45 days before you NEED it.

 
 
 
Write a Review
Showing 1-20 of 52

Lori from WAI
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Too many issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The phones sync with Outlook to shows who's calling and can listen to voice mail through Outlook..

Cons

Phones/service are internet based, so when the internet goes down so do the phones. The system and the phones are not user friendly.

Review Source: Capterra
 

James from Original Productions
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Our Phone Issue was fixed in fifteen minutes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy to scale if we need more lines for our business
- Platform gives us the ability to change the call-flow in a drag/drop
- Always updated from its' previous versions
- Customer Service is top-notch

Review Source: Capterra
 

Robert from USA InvestCo
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great Support from Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Impressed by the knowledge and professionalism of Nextiva support team. Kyle did an amazing job setting up our service in a proper manner. His communication was clear and calm during the whole process. After he worked his magic, our phone system was working. Thank you Kyle and everyone at Nextiva!

Review Source: GetApp
 

Reggie from Level 3 Communications

January 2018

January 2018

Great software to track inbound and outbound calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nextiva being the main source of our communication with our clients, this gives the company great knowledge on whats actually happening on the phone with the clients and our employees.

Cons

Nextiva has its moments, when it use Nextiva crashing on daily bases, just a restart of the software will put you back online.

Review Source: Capterra
 

Jessica from Roof Rx, Inc.

January 2018

January 2018

call center visability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for

Cons

There is a lot to learn in the onboarding process. The reports are more complicated than needed. If you want to make changes to call center you have to go to multiple locations

Review Source: Capterra
 

Rosemary from Del Sol Research Management, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

We have just switched our phone system over from RingCentral to Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and a great phone system with many features.
My old number was hijacked by a collection agency for a few days, but that seemed to have resolved. Nextiva technicians checked it out fully.

Pros

Everything is so easy to use. Site has many training videos. Training staff and onboarding staff was excellent.

Review Source: Capterra
 

Jessica from Roof Rx
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Visability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

viability into our call flow and also what and when agents are on the phone or making calls.

Pros

This service allows you to have viability into queues, your agents, inbound and outbound calls. You can run reports and pull up gameifcation to complete with your fellow teammates.

Cons

The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite combersome

Review Source: Capterra
 


January 2018

January 2018

Best Customer Service by Far`

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We had an issue with our service and had to call Nextiva. We spoke with a gentlemen from support. He answered all of our questions, and was able to figure out why our issue continue to happen on a weekly basis. He gave us some suggestions on how to improve our service that we didn'#191;t believe were possible. Talk about great service, he stood on the phone with us for two whole hours.

Review Source: Capterra
 

Keith from Openforce
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Fan-friggen-tastic!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased visibility or work requests, improved efficiency, etc.

Pros

Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing.

A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products.

Review Source: Capterra
 

Justin from Roof Rx®
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Nextiva Call Center is simple yet effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps measure success rates a lot more efficiently.

Pros

I like the visibility that the call center software and phone system set up provides; it makes it a lot easier to measure success/failure rates for individual departments across the board.

Cons

Definitely the lack of an SMS feature which is something our old call center system had; it was a lot more efficient to be able to text message clients direct instead of continuously leaving voice messages and playing phone tag.

Review Source: Capterra
 

Barry from El Syd/Smart Dog Creative

January 2018

January 2018

when you need a back-up -- this can be it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it works. not fancy, not highly functional -- but it works. and in this age of too many products that don't work...that's saying something

Cons

clunky. expensive. not fully featured. doesn't integrate into almost anything. can't filter spam. time suck

Review Source: Capterra
 

Kelsie from Elevate Sports Rehab and Chiropractic

December 2017

December 2017

No fax machine necessary? Wish I would've found this sooner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is so easy to use. There have been so many times in the last year when I needed to fax a document and didn't have access to a fax machine. I've never had any issues with the software and customer service was incredibly helpful the one time when there was a program malfunction.

Cons

I really don't have any critique of this program. Sometimes the attachment function would malfunction a little, but it was very minor and short lived with a refresh.

Review Source: Capterra
 

Ivan from Russell Sage Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

The Nextiva Office provides seamless service as a VoIP solution and has saved us money .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple way to make and receive calls and the HD voice quality is a big plus from a traditional on-premise telephony solution. Really surprised with the customer service and quick response via phone and email. The pricing is very competitive and a great value for the service.

Cons

I think the system admin training could have been better. I think some work needs to be done with end user training. This is important for non-technical end users but for others it not as important.

Review Source: Capterra
 

David from Montiana Naturales
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Nextiva has completely changed our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Main benefit has been the ability to use our business phone on the go via the business app.

Pros

- Ability to receive voice messages via email. This ability gives us the flexibility for all voice messages to be forward to all our of employees, and allows for a quicker response.
- By using Nextiva makes our small business seem like a huge professional operation.
- My iPhone becomes a business phone by using the Nextiva App

Cons

The process to setup our VoIP line was longer than I expected, but it is the norm for a VoIP Provider.

Review Source: Capterra
 

Joseph from LinkEHR

September 2017

September 2017

Nextiva Office provided our call center with outstanding customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With Nextiva at our side, we were commended many times throughout our time with their services from our clients/customers.

Cons

Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

Review Source: Capterra
 

Stef from Carlyle
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

A phone system that makes others look silly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used ringcentral before switching to Nextiva. Nextiva is far superior and the better solution. We made a mistake signing up with ringcentral but then immediately switched to Nextiva after a month of nightmares with ringcentral.

Pros

App
Easy to use
Simple
Price
Line quality
UI
The people in customer service
My account executive
Regular updates to system

Cons

More integrations with third parties
Better price for businesses with over 500 employees
That's about it

Review Source: Capterra
 

Marco from Max&Co.

July 2017

July 2017

If you have are a business-person. You need their app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had a PBX before Nextiva for all of our locations. We stopped using the PBX and are only using Nextiva. 10.

Pros

I use their app everyday. The app is how I make phone calls and message. I don't even have a phone on my desk, but did get one when I signed up with nextiva. But it's pointless. The app works on my iPhone and my MacBook Pro. So there is absolutely no need for a phone on my desk. It just collects dust. The setup process with the app was also easy.

Cons

I'd say they should not being talking about phones during the process of signing up. I don't see any good reason why a phone is needed. The app should be the only suggest device.

Review Source: Capterra
 

James from PageLift LLC

May 2017

May 2017

Nextiva is a top-tier business communication company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Very easy to use, and friendly support staff that make the setup process quick and easy
- Already seeing positive benefits with our leads closing at a higher percentage since we added toll free numbers
- Ability to see the data from every call. We will be analyzing this data to better understand our customers.

Cons

- Took longer than I anticipated to setup, but well worth the wait.

Review Source: Capterra
 

Adam from Clausell and Associates, P.C.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Terrific Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience.

Pros

The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

Cons

Only hiccup was with our auto-attendant, however, it was fixed in a short period of time.

Advice to Others

This company definitely takes care of its customers.

Review Source: Capterra
 

Jeanna from Sheldon Road Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

High Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nextiva has been great for us. The service has everything you need and for a good price. The set-up process was relatively simple and the customer service has been great. We joined Nextiva in June 2016 and have not had any problems with them since then. I called in the other day to make a couple of changes to our customized platform. The support technician was really nice, made the changes, and walked me through how I could make changes on my own. The instructions were quite simple and although he did a great job at explaining exactly what to do, the system itself is very user friendly and is not hard to understand how it works. This is great for someone like me who tends to get intimidated by this stuff. So thanks Nextiva!

Pros

The price is great. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Cons

Nothing at the moment. Hopefully it stays that way!

Advice to Others

Nice selection of products if you have other needs.

Review Source: Capterra
 
 
Write a Review