Nextiva

RATING:

4.5

(563)

About Nextiva

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels — voice, video, collaboration, SMS, chat, and surveys — together in one place. This helps businesses access the information they need to provide amazing customer experiences and drive business results. Intelligence and automation are built-in, so you can focus on helping customers. It’s easy to set up, use, and manage, so no technical knowledge is required. And you can add applications, such as sales and service productivity tools, at any time. Nextiva prides itself on amazing service and unbeatable reliabili...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Nextiva Pricing

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Starting price: 

$30.95 per month

Free trial: 

Available

Free version: 

Not Available

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Nextiva Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Nextiva

1 - 5 of 543 Reviews

Janiece

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Great work in progress

User Profile

Sully

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Powerful VOIP System

PROS

The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid.

CONS

The setup and customer portal were a bear. There was nothing straightforward about programming an auto-attendant and I never could figure out how to set up the SMS. I had no idea how difficult their system really was until we moved our offices and had to switch to another vendor.

Reasons for switching to Nextiva

Price and availability in more than one location.

Vendor Response

Hello, Sully. Thank you so much for taking the time to leave us your review.

Replied July 2023

Henry

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great for over 1000 calls a day

good over all, have handle my calls and can record the all

PROS

Easy to use and tech reps have always helped me when needed

CONS

Sales rep may take a wile to reply with quotes

Reason for choosing Nextiva

availabilit, was not able to get a rep directly from avaya but so far so good

Reasons for switching to Nextiva

Call center feature, previows privide was very limimted on that

Aaron

Retail, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2020

Trying to leave Nextiva was a nightmare

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

PROS

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

CONS

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates. When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues. When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free. Don't walk, run far far away from Nextiva.

Reasons for switching to Nextiva

We were having a lot of quality issues with phone calls from Ooma Office and frequent disconnects.

Vendor Response

Hello Aaron, thank you for sharing your feedback with us. We're sorry to see you go and wish you and your team the best. If we can help you with anything, please let us know.

Replied July 2020

David

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Nextiva Took Care of My Small Business

Really good firm and great service. I would NOT consider a change. Yes, things are less than perfect, but I have learned that even the best high tech services are flawed and to be content with the best available. I feel Nextiva is the best available, so I'm satisfied right where I am!

PROS

My small business has been using Nextiva for maybe 10 years. We are very pleased with every aspect of the company. Prior to finding Nextiva, for the first decade of our company's existence, we muddled through several smaller providers who tried their best, but in the end, failed to deliver. We tried one very large company, Comcast, which messed us up with the classic scam of promising features during the sale but then reneging at implementation. Nextiva is the perfect middle-ground. They focus on VOIP and related communications services, they're not so big that this is one fraction of their company, and they're not so small that they simply do not have the capacity to handle the constant technological upgrades necessary to maintain our heads above the high-tech water. Recently, I contacted Nextiva tech support to configure more phones for our workers and they did everything smoothly and remotely.

CONS

Our phone app for taking VOIP calls on our cell phones could be better.

Reason for choosing Nextiva

Vonage, Ooma, Grasshopper

Reasons for switching to Nextiva

Comcast didn't give us the Busy Lamp Field (BLF) which is mission critical for us. They offered the feature to us during sales but then couldn't deliver at implementation.