Nextiva VoIP Software

Pros

Simple way to make and receive calls and the HD voice quality is a big plus from a traditional on-premise telephony solution. Really surprised with the customer service and quick response via phone and email. The pricing is very competitive and a great value for the service.

Cons

I think the system admin training could have been better. I think some work needs to be done with end user training. This is important for non-technical end users but for others it not as important.

Main benefit has been the ability to use our business phone on the go via the business app.

Pros

- Ability to receive voice messages via email. This ability gives us the flexibility for all voice messages to be forward to all our of employees, and allows for a quicker response.
- By using Nextiva makes our small business seem like a huge professional operation.
- My iPhone becomes a business phone by using the Nextiva App

Cons

The process to setup our VoIP line was longer than I expected, but it is the norm for a VoIP Provider.

Pros

With Nextiva at our side, we were commended many times throughout our time with their services from our clients/customers.

Cons

Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

We used ringcentral before switching to Nextiva. Nextiva is far superior and the better solution. We made a mistake signing up with ringcentral but then immediately switched to Nextiva after a month of nightmares with ringcentral.

Pros

App
Easy to use
Simple
Price
Line quality
UI
The people in customer service
My account executive
Regular updates to system

Cons

More integrations with third parties
Better price for businesses with over 500 employees
That's about it

We had a PBX before Nextiva for all of our locations. We stopped using the PBX and are only using Nextiva. 10.

Pros

I use their app everyday. The app is how I make phone calls and message. I don't even have a phone on my desk, but did get one when I signed up with nextiva. But it's pointless. The app works on my iPhone and my MacBook Pro. So there is absolutely no need for a phone on my desk. It just collects dust. The setup process with the app was also easy.

Cons

I'd say they should not being talking about phones during the process of signing up. I don't see any good reason why a phone is needed. The app should be the only suggest device.

Pros

- Very easy to use, and friendly support staff that make the setup process quick and easy
- Already seeing positive benefits with our leads closing at a higher percentage since we added toll free numbers
- Ability to see the data from every call. We will be analyzing this data to better understand our customers.

Cons

- Took longer than I anticipated to setup, but well worth the wait.

We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience.

Pros

The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

Cons

Only hiccup was with our auto-attendant, however, it was fixed in a short period of time.

Advice to Others

This company definitely takes care of its customers.

Nextiva has been great for us. The service has everything you need and for a good price. The set-up process was relatively simple and the customer service has been great. We joined Nextiva in June 2016 and have not had any problems with them since then. I called in the other day to make a couple of changes to our customized platform. The support technician was really nice, made the changes, and walked me through how I could make changes on my own. The instructions were quite simple and although he did a great job at explaining exactly what to do, the system itself is very user friendly and is not hard to understand how it works. This is great for someone like me who tends to get intimidated by this stuff. So thanks Nextiva!

Pros

The price is great. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Cons

Nothing at the moment. Hopefully it stays that way!

Advice to Others

Nice selection of products if you have other needs.

It is amazing how clear the calls sound, even on long distance. The features have been very helpful to us and it is great to know that we can add more lines as needed without paying an arm and a let. New lines can just slot into the system and it's easy to manage remote workers.

Pros

We first chose Nextiva for cost savings and to stop paying for long distance calls. Even though we added lines, we are still paying half of what we used to pay for the old landline. It has now been over three years and Nextiva is obviously dedicated to always improving the service. The technology and software is frequently update and they provide excellent customer service!

Cons

The product is exactly as advertised. No issues and no more phone surprise phone bills. This is a five star service.

Advice to Others

Nextiva works flawlessly. We must have been with Nextiva for more than three years already.

Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn¿t a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva.

Pros

Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

Cons

The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly.

Advice to Others

Excellent value for the price. Would really recommend giving these guys a shot.

This system was easy to open and navigate through. Very simple functions for the call centers needs.

Nextiva¿s services have met my previous company expectations. Its voice quality, customer service, price and features have accommodate every ones needs. As a medical practice we have over 30 phones and Nextiva helps us to make it affordable.

Really good VoIP app with the best backing - Nextiva. Been using the app on PC for at least two years now and got this app for my iphone now too. Works perfectly with the voip system in the office and call quality is excellent.

Pros

Awesome App!! I regularly call clients in UK, USA, Australia and India and the call clarity is excellent and the cost is extremely low! Keeper up the good work!!

My entire experience with Nextiva has been positive. The system offers easy installation, with great call quality, and their amazing customer service & app is unmatched. There are many communications options out there, but nothing beats Nextiva’s simplicity and the powerful functionality, wide range of features they offer.

Pros

Amazing Service and Features. Can't say enough about the features!

We recently upgraded to have more minutes available. Our sales rep was friendly and answered our questions professionally and acted on requests promptly. The whole process went smoothly and painlessly. Loving the mobile app because it works well, and the online dashboard to setup the phone system and features is easy to use even if you don’t really know this stuff. Love it!

Pros

Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for.

Nextiva offers a reliable service. The mobile app has been a big win for the field agents who use it all the time out on the road. There have been no surprises on the account either. It is just straightforward and simple to manage.

Nextiva’s basic service plan worked out perfectly. Switching from a landline to internet phone went smoothly and dealing with Nextiva was a satisfying experience.

Pros

The app works well, now to just add the faxing solution!! Nextiva gives the flexibility and level of professionalism needed to succeed.

Cons

No cons here. The entry-level plan was a good start and the flexibility to upgrade was a great bonus. There was no need to compare plans with competitors, because Nextiva’s support can’t be beat and that’s really huge.

Nextiva lets me answer calls anywhere, which is simply perfect. It’s the convenience of a mobile phone at a better price and as reliable as a fixed line. The tech guys helped me set up the system to suit my needs and it just worked. Great App at a great price.

Pros

Ease of use, convenience and reliability.

It’s been over 9 months and great service so far. I have not yet had a single problem with my setup, even though I changed the configuration a few times as I found new features I liked. The sound is so good that I can't tell whether it’s VOIP or a fixed line.

Pros

Easy setup, competitive pricing.

My office is now fully mobile Allows me to communicate from my office. And my team members are now loving it. I am very happy with the call quality and the useful features. So far so good.

Pros

Easy to use & has simple UI.

Cons

Most of there cons have been updated in the past 4 months.