Nextiva VoIP Software

Pros

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

Cons

Porting of numbers may take some time. Setting up of phone system may take some time so it is good idea to prepare weeks before setup.

Pros

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for.

Cons

The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite cumbersome

After much research, we decided to go with Nextixa. The support, and sales team have been nothing short, but professional. We look forward to growng our business communication with Nextiva.

Pros

Nextiva is the perfect fit for our small business. We are using all the features that could enhance our business. Auto-attendant, call groups, call recording, and call extension. These features have eliminated confusion in the office and everyone is on the same page now. I can’t believe how much easier it is for us with a great communication system.

Cons

It took a lot longer for us to setup, but I thought it would be a twenty-four hour proess. I’m at fault.

Pros

I enjoyed the way that the phone system was set up and how it would have worked with our companies needs.

Cons

There was a minor problem up front that was missed by our representative. However that problem was resolved sufficiently.

Pros

Negative service and operations were very straightforward. We didn't really require much interaction with them.

Cons

Negative VOIP services were not competitive (cost-wise) with other options available. The sales representative I spoke with said they'd have their quote to us for the VOIP services within an hour, but I did not receive it until the end of the next day.

Pros

The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees.
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Cons

It took some training for our employees to understand how to use our new business communication system properly. This should be a common notion within all companies that switch to a VoIP service.

Great platform that I use on a daily basis. It was one of the best decision that we made regarding our company. What is great about Nextiva is that it keeps on getting better and better. They keep on adding features that make their platform easier to use for our company.

Pros

- Affordable pricing for our small business
- Easy to use and great service for our business
- Ability to do automate our whole business communication

If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros

Amazing Customer Service
Top Notch Customer Support
Best Sales Team
Phone systems with no static on the lines
Easy to reach customer support- online chat and by phone
Easy setup and install
They walk you through the process every step of the way
I wish that other companies had the same business ethics and customer support as these guys do.

Features are good, but the system isn't as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

Pros

a lot of features
knowledgable support
they offer a month-to-month term (which I now wish I had done)

Cons

nickel and dime
not helpful or good at resolving issues when trying to cancel.
no service-level agreement for small businesses

I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

Pros

I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

Cons

It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.

Pros

We didn't have office phones before. So it's really nice to be able to have multiple line and call forwarding.

Cons

Nextiva did not tell us until we had already subscribed that it potentially wouldn't work the way it is supposed to with our routers because we have comcast. So beware if you have comcast. You may have dropped calls. But I haven't had that issue yet.

Thank you.

Pros

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Pros

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Pros

1.) NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly.
2.) Using the soft phone app to communicate within my own phone.
3.) Setup call funnels for all departments in my business

Cons

We did have a time where our service was down, but it was a problem due to our ISP as it had an outage.

We did intensive research on over 5 different VoIP providers when we did a large expansion recently. Since choosing Nextiva, I have never once wished that we had chosen anyone else. Nextiva was willing to work with us on the terms of the contract, and saved us from an onerous deal with another provider.

Pros

We are a Plaintiff's Firm operating in the area of pharmaceutical product liability. Our litigations are complex, and our problems often need solved immediately. With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support. Nextiva has a wonderful umbrella of products and services that allow us to get most of our needs satisfied in one place.

Cons

Occasionally there are issues with making things flow together as envisioned, but issues are generally resolved very quickly if not in real time.

The sales process and especially the executive sponsorship and routine "check-ins" show what a class act this organization is and how much they care about giving the needle for a new client. They truly want and earn raving fans.

Pros

Most sales folks like me feel like phone systems are really all the same...pick up the phone and dial...no big deal. However, when we installed Nextiva my perception of what a phone system really can do has certainly changed. Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

Pros

Easy to use
Great for small offices
Great customer service
Low price
The admin portion of the software is very easy to use and versatile

Cons

The soft phone app needs more functions

Nextiva has a truly wonderful support team. I had excellent support from the support team. We were having a bit of difficulty porting our numbers over for one reason or another and during the process the support staff made sure this was resolved in a timely fashion. I did not have to speak with a handful of different reps. It was a bit of a process, but nonetheless the customer service I received was exceptional and really made me feel confident that the issue would be resolved. They totally took the stress off with the way they handled the situation. It made me feel very happy in choosing Nextiva as our provider. They have genuine people and you are treated with the utmost respect and care. So far so good with everything else. We have only had Nextiva for 2 months, but we look forward to using the service. Price is also great for the service you receive. So no complaints. I would definitely advise to check out Nextiva if you are looking for new service.

Pros

Service is exceptional.

Cons

Had some issues with porting out numbers over.

Pros

Nextiva is a great product. Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva

Cons

It doesn't have click to dial integration with my CRM which is unfortunate. Typically that falls under another category of software but they did inform me about this.

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros

Answered all questions, great price for service, great, great support