Nextiva VoIP Software

Small Business using VoIP

We are really very happy with the Nextiva VoIP system. It’s making life easier for our staff and saves us money on more administration. It’s a smarter way to manage our communications and it’s going to help us grow too.

Pros

We use VoIP from Nextiva as it helps us manage call volume with a small staff. The features are really smart and make it simple to divert calls, manage messages and keep things flowing smoothly.

Cons

It’s a great system and serves us well. Our entire office is happy. And I couldn't be any happier we see lots of value.

Streamlining our contracts process!

We are getting so much faster at turning around a contract and getting it countersigned. It’s so important to move fast in the sales process and vFax really helps us to get the deals closed.

Pros

NextOS is awesome for digitizing the contract management process and making it easier for agents and clients to sign and send documents.

Cons

None, it’s great. We are empowered to build the business towards the future and it’s really exciting.

Excellent customer service

The service this team provided was the best we’ve had from my memory from a vendor. They we efficient, they answered our questions and they got the job done. Really impressed with how smoothly it all went.

Pros

The team that supported our launch was amazing. They took us through the process step by step and make it simple for us to understand what we needed to do. It really took a lot of the work off our team which was great.

Cons

There was a lot of customization we needed which added to the timing and cost of the launch. Not ideal but we did get the system we need for the future so it’s worth the extra investment.

Make the move and never look back

The process with Nextiva is so smooth. We were really impressed with the way they managed the process with us. There are so many pieces to the system and they are the experts who can really guide the implementation. The service they provide is a huge benefit.

Pros

We’ve been with a couple of VoIP service providers and it’s been a headache of a process. We found Nextiva VoIP to be the best option for us as it has everything we need at a good price.

Cons

Nothing comes to mind right now as I am writing this. All is going smoothly with Nextiva there call performance is what I wanted.

Best CRM in the market

For our organization a solid CRM is critical to success and NextOS is the best we could find in the market. We’re very happy with the results we’re seeing so far.

Pros

NextOS is an amazing CRM tool. We have so much more flexibility than on our previous system. We can see this will help us for a long time into the future.

Cons

It’s not a cheap system and it takes some time to go live. Make sure you’re ready to make the investment.

Nextiva Has My Attention.

I am really hoping and pretty sure they have the ring to the next user setting when I cant answer my phone. I am excited to be closer to the step of calling them up potentially as our chosen company this time around.

Pros

I am greatly considering Nextiva as our phone platform we choose shortly. It is safe to give it the thumbs up from my research.

Cons

Indo not have any cons. It has a great sales process and website to build confidence in them as a company.

Voip Provider with Best Customer Support

Pros

The system works great. If I have an issue, I am connected with the support team within seconds (not hours like others) and they typically resolve issues on first go.

Cons

Nothing. The software is great. After trying many VOIP providers, we've found a home with Nextiva.

Key investment for 2018

I would highly recommend considering Nextiva—both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we’re very happy we did.

Pros

this was the best decision we made all year. NextOS is a huge advantage creator for us. We’re going to smash the competition over the next 18 months as we have so much more data and insights to inform our work.

Cons

Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We’re live and the team are trained and starting to utilize the tools. It’s a dream roll out!

Nextiva is amazing technology company!

Pros

We signed up with them late last year and have been impressed with the service and the performance of the platform. The way they build and design tools is perfect for our business with most users not being highly technical. We conducted training to make sure that everyone had the base understanding and would be able to utilize the tool easily in their daily tasks. It’s been a vast improvement compared to the old systems and the business is very happy overall with the software. I can highly recommend considering this company if you’re in the market for business solution software.

Cons

They have been both great in terms of service and product. We have nothing but good things to say about the entire process. One thing I will say though is that you have to be prepared for change. It’s not the old way and there are definitely people who don’t like change who might push back initially. It’s worth pursuing though, the benefits are undeniable. Thanks to the team the launch was very smooth too, no down times and the users were in there on the first day pulling reports and conducting analysis.

We’re all analysts now!

The process to get the system up and running for us was surprisingly smooth considering the level of complexity. We expected it to be more difficult but with the helpful staff at Nextiva we were able to go live without any hiccups.

Pros

We are really enjoying and benefiting from all the features in NextOS. It’s amazing technology and created with real business problems and goals in mind.

Cons

None come to mind at this point and time. We are really enjoying this new innovation. I wish this was developed way back.

The future of business administration!

The experience working with Nextiva was flawless from start to finish. We were pleasantly surprised by the team and how quickly everything went. Even now, whenever problems or questions come up the support people are always very helpful and quickly resolve any issues.

Pros

This system is a step into the future. It has really improved the internal systems of our business. This streamlining saves us money and time every single day. We would highly recommend this system to businesses across many industries.

Cons

Putting this system in place forced a lot of other changes across our system. This was a challenging part of the process.

Easy to use VOIP

Pros

Their app is easy to use and simple to navigate. Making calls is a breeze and the copy a phone number to call is a nice feature. Customer support is very helpful in showing how to use the app.

Cons

Have not used it enough to find a problem with it yet.

NextOS = the brain of your business

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

Pros

NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors.

Cons

We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension.

Do Not Do Business With This Terrible Company

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind. I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values. As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement. It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it. This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know. I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one. I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well.

Pros

Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below.

Cons

customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE.

Nextiva works

Pros

It's straight forward and easy to use, and it works well for what we need (coworking space).

Cons

Their website seems a little hard to navigate and find answers in.

Cheapest cloud VOIP

Pros

Nextiva VoIP is very cheap in consideration with other popular brands in cloud telephony. With Nextiva VoIP, you can collaborate to any people in anyplaces and anytime.

Cons

Cloud telephony is internet dependent. Make sure to properly consider your internet connection to fully maximize the solution.

Communication is Key

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system.

Pros

Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money!

Cons

Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

VoIP for the future

Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It’s just the beginning for us!

Pros

Nextiva VoIP has a great offering that’s affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have.

Cons

Prepare for change with this system. We are experiencing some pains from implementation as it’s brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues.

Live Chat

The Nextiva team where extremely helpful. We got up and running on the system pretty quickly, they trained the team and now everyone uses it all day long. It’s really reduced the email volume and bottle necks, as well as speed up production times.

Pros

An essential tool that makes internal communications easy and fast. Nextiva has created a great live chat product. Our team loves it!

Cons

You need to have the team onboard with this. If they’re not interested in using the tool, then it’s a wasted investment. Make sure that the team wants it and will use it.

Great for small and large teams

This system has allowed us to focus on what we do best, we can service our customers, grow and respond fast without any trouble. It’s been a big improvement on old system.

Pros

We have a fast growing team and the Nextiva system has been great for us as it’s allowed us to scale up without interruption. It’s our central hub of information and makes it simple for new employees to get up to speed and start to contribute to the team quickly.

Cons

None as far as we’re concerned. It’s a great system. Nextiva’s helpful reps always walk us through the steps to set up using their intuitive software.