3CX Software


 

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.

Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business sizes, ranging from those with four or fewer employees to enterprises with over 1,000 employees.

3CX includes clients for smartphones (Android, iOS and Windows 10), as well as for Mac and Windows laptops, that allow users to use their office extension from anywhere. Additionally, 3CX also offers integrated WebRTC-based video conferencing for free for up to 10 participants.

3CX also offers a cloud-based management console and ready provisioning templates for popular IP Phones, Gateways and SIP Trunks. 3CX can be virtualized with Hyper-V or VMware, allowing companies to leverage their existing servers.

3CX integrates with popular customer relationship management (CRM) systems as well as with MS Office and Google.

 

3CX - Presence information
 
  • 3CX - Presence information
    Presence information
  • 3CX - Web meeting
    Web meeting
  • 3CX - Mobile interface
    Mobile interface
  • 3CX - Mobile apps
    Mobile apps
  • 3CX - Management console
    Management console
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

103 Reviews of 3CX

 

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https://www.softwareadvice.com/voip/3cx-phone-system-review/
Software Advice Reviews (78)
More Reviews (25)

Showing 1-20 of 78

Ruth from North Texas Eye Center
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Has made operations more seamless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy setup, easy to understand and the sound quality is wonderful. They have amazing options for reporting and the mobile app has made being tied to your desk a thing of the past.

Cons

There really is no con at this point. We are very impressed with using 3CX. The owner of our company was blown away at the ease of use.

Review Source
 
 

jon from AM Freight
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Host your own phone service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Full featured software with a bit of a learning curve.

Pros

The many features allow you to host your own phone service without having to pay a third party for something you can do yourself.

Cons

Can be tricky to set up if you're not technically minded but guides can be found on the internet to help.

Review Source
 
 

Karel from Prenatal
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

3cx

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great software, havent had any problems up till now, and from what i've hear, other people really seem to like the software too.

Cons

Managing the software is sometimes not as intuitive as i'd like it to be, but after some research, i'll generally find out what i need to know

Review Source
 
 

Luke from Coe Construction
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent program and system for phone managment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Does the job nicely.

Pros

I love the direct to email voicemail system. I'm able to forward, track, and review the message without logging in to the system every single time.

Cons

Somewhat cumbersome initially, and the program application is only useful if it is always open and running.

Review Source
 
 

Jennifer from The Opl Group
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very User Friendly and WORTH EVERY PENNY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The app features are great! We have a few team members that struggled with the previous software. Now we experience unified communication both from the office and our smart phones. The amount of time we save now that all communication is neatly filed into one spot has been worth every penny!

Cons

Initially there was a few hiccups during the set-up process, but all issues have since been resolved

Review Source
 
 

Donald from Rialto
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

An extremely simply SoftPhone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall extremely useful and strongly recommended!

Pros

We love using 3CX. After the switch from deskphones, we cannot go back. 3CX is very easy to install and simple to use.

Review Source
 
 

Belal from Deshik Consulting & Marketing Agency Deshik
Specialty: Contact Center
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Cheap and Lots of Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly interface. Very easy to use and lots of features & functions. User guide is easy to understand.

Cons

Not much negative found about the software, but not much easy to configure or setup. Upgrading from one version to another version is complex.

Review Source
 
 

Tom from Trust Automation
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

This phone system has not been great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are now implementing another IP phone solution.

Pros

Low cost IP phones and service.
Originally had web based software solution for maintaining settings.

Cons

No support
Software stopped working with some Windows updates and the only workaround removed features.

Review Source
 
 

Emily from Precision Pathology Services
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Generally Good Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Most of the user customization is easy to do and really useful.
Easy to operate on the front end.
Colors options (light vs dark) appreciated.

Cons

Phone updates are a pain. Frequently breaks connection with IP, or changes all extensions' PIN and passwords. Have to do a lot of back-end clean-up work just to make minor updates (e.g. forced to change all existing passwords to six digits, which then resulted in banned IP addresses to all phones and required whitelisting each individually)
Cell phone integration weak and limited.

Review Source
 
 

John from CPI
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great for many settings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have used this program in a variety of settings and have never ran into any issues. I like how it is intuitive and easy to navigate.

Cons

I would like it to tie into other systems more and I feel it is somewhat isolated, but a great value overall.

Review Source
 
 

patrick from redefined technologies
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

3CX and Me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even though the interface of the 3CX app for mobile device isn't as sleek as I thought it would be its still a very powerful tool.

Pros

I like how I can forward my calls to my VOIP phone, my desktop and my mobile device. It's even like having 2 or more separate lines on my mobile!!

Cons

The 3CX app for my mobile device is lacking a bit in overall design and layout. Alot of the tabs seem squeezed together and rushed to finish.

Review Source
 
 

Luke from Coe Construction
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Phone system is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Cons

Desktop app is cumbersome, but gets the job done. Some features are hard to figure out, and I've had to call tech support a few times.

 
 

Alex from Computer Network Services Ltd
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

3CX has driven down our costs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having implemented 3CX some 6 years ago we have been able to completely rethink our telephone strategy. Operating a Call Center help desk where agents are constantly dealing with inbound and outbound calls we have been able to manage call allocation and eradicate variable call charges. The implantation of fixed bundle SIP channels enables us to price fix 99% of our calls.

Pros

We love the "No vendor" lock-in. We can pick and choose from the Windows client right through to top end executive phones.

Cons

If there is one point the upgrades are costly.
Buy more than you require today.

Advice to Others

3CX is virtually a single box purchase.
Always buy more simultaneous calls than you need as upgrades are costly.
Choose the Pro license for additional features.

 
 

Zeljko from Aries d.o.o.
Specialty: Other

August 2016

August 2016

Easy to use, expensive to maintain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is smiple to install, and if phones are on the supported list it is trivial to deploy.

Likes Least

User interface and features change from version to servsion. Also suported phones: yesteday's best phone is unsuported today. It is also expensive as for the price of 16 calls system you can buy 1000 calls system with hardware.

Recommendations

It doesn't work well in virtual machines: call quality with 3cx transcoding is bad.

 
 

Michael from Kinetix
Specialty: Other

May 2016

May 2016

3CX Phone System - Kinetix, Platinum 3CX Partner

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Likes Least

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Recommendations

Consider all dial tone options and make certain you understand any potential impacts of the LAN. If this is properly done, you will not be disappointed in the implemented solution.

 
 

Ivan from Data Consulting Group LLC
Specialty: Professional Services

March 2016

March 2016

3CX Phone System is a great product with minimum amount of issues

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Useful, easy to use, saves money! We are using this product for more than two years now and it meets our expectations and business needs.

Likes Least

There is no good support for Windows phones 10 app. The application doesn't support tray mode.

Recommendations

Be honest when evaluating a product like this to help the vendors improve their software.

 
 

Vygas from Connecting London
Specialty: Other

March 2016

March 2016

Feature rich

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Loads of functionality, easy to deploy and configure. After switching to 3CX our VoIP our phone bills were cut at least in half (including lower hardware costs as there is no vendor lock-in). One of the great features is that 3CX softphone is available on all major platforms, including mobile. We are using 3CX ourselves and are confident to recommend it to everyone. Feature rich IPPBX which will meet everyones needs and being software based will allow great flexibility. Moving away from old analogue systems will not only improve resilience, but also reduce maintenance and call costs if migrating onto SIP.

Likes Least

Web reporting needs improving since latest v14 release, but v12.5 was great.

Recommendations

Just give 3CX a shot and you should be convinced. I hope you’ll be pleased as we are.

 
 

Jason from JEM Network COnsulting, LLC
Specialty: Professional Services

March 2016

March 2016

JEM Network COnsulting is a Gold 3CX Partner, user, and Engineer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

3CX is the best software based IP Voice or IP phone system that we have worked with in the past 7 years! Actually we think it is the best VoIP system period! We love how flexible, the feature sets, and they add more all of the time! Best bang for anyone's buck! Extremely scale-able, reliable, and efficient.

Likes Least

lake of recent functionality with Grandstream. Works well with it but company has shunned the manufacture not sure why.

Recommendations

Take 3CX for a test. We have put this in businesses small and large and even running city/municipalities with it!

 
 

Rick from Micro Trends, Inc.
Specialty: Professional Services

March 2016

March 2016

3CX IP-PBX - software based Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Simple to use and is full of features - product like this with so many features and reasonable price does not exist in the Market - accessible tech support is easy to get to - no hidden costs -

Likes Least

Low visibility in US. They are leaders in the Industry today. I hope they come up with innovative products to stay competitive.

Recommendations

Install their demo version. start by configuring SIP Provider. Choose from the list of approved vendors. Create a couple of extensions. You are ready make calls.

 
 

Trevor from Shing Digital
Specialty: Professional Services

March 2016

March 2016

Easy to configure, deploy and maintain. Excellent price point!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

3CX ties in with all of the requirements our clients demand. Customer service is really good and the product is easy for our clients to use.

Likes Least

Sometimes traffic shaping is required, including infrastructure upgrades, but that is not the fault of 3CX, the client would have to upgrade hardware if they were using any new system regardless.

Recommendations

Check out other product offerings and you'll see that nothing comes close to the flexibility and affordability of 3CX.

 
 
 
Showing 1-20 of 25

Sam from Proclaim Interactive

April 2018

April 2018

Loved the ease of use and overall quality of the softphone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that it is easy to train people on, since we allowed people to work from home occasionally.

Cons

I wish it offered more features of the phone, such as 3-way calling, or if it did offer it, then wish it was easier to use. Again, didn't need to have 3-way calling that often.

Review Source: Capterra
 

Joe from Greenwire Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Overall very good system however constant change can be confusing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tons of options and features, happy employees.

Pros

Flexibility, pricing, overall feature set, consistent updates. Company is somewhat reactive to feature request, so if something is missing they'll likely add it at some point.

Cons

Constant updates to software and sales price/strategy can be confusing. Support from 3CX direct can be lackluster, make sure you have a good dealer!

Review Source: Capterra
 

Jimmi from Crystal Technologies Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great software that allows for above average PBX solutions that make communication efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost efficiency on international and local calls

Pros

Its communication medium (the internet) makes it easy for people to communicate despite geographical obstacles and the best thing is it doesn't charge for call roaming costs all you need is access to the internet and the software.
The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Cons

To get the licensed vendor partnership take a while but its worth it in the end.
The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time.

Review Source: Capterra
 

Guillermo from Eastern University

April 2018

April 2018

3Cx has served not only to communicate but for my students to understand the principles of VoIP.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy installation and administration
- My students have easy access to get it to practice.
- Users identify themselves easily with the Software
- Ease of integration of different devices
- You can adapt languages easily
- The server does not need as many resources

Cons

- Online support
- Missing information for the integration of VoIP and traditional telephony
- Some problems to connect remote extensions

Review Source: Capterra
 


April 2018

April 2018

Easy to use VoIP service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Generally easy to use especially for receiving calls. Can put an end to the need for phones on the desk.

Cons

Can be easily confused if headset is plugged in after receiving a call. Resolving this issue would make me much more likely to recommend.

Review Source: GetApp
 

Adrian from Bolton Fine Foods

April 2018

April 2018

Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the good voip software we are using
Doesn't go down
Clear functionality
Made it easy to make conference calls

Cons

The manual switching on and off recording option should be deactivated to be able to monitor calls for quality checksums

Review Source: Capterra
 

Chad from One Click Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

As a VoIP service provider we have tried them all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reliable phone system

Pros

3CX is very feature rich that is constantly improving every day. The top pro is its rock solid reliability. VoIP is rather mature at this point but its not without its problems - particularly network based problems. 3CX successfully eliminates these with the use of a border session controller.

Cons

Support can be very expensive if not purchased through the proper channel partner. Company refuses to heed directional input and new "ideas", they have their path defined. As far as VoIP is concerned these cons can really be said about any PBX, so don't take these as 3CX specific. You wont find anything better than 3CX - trust me we have spent a lot of resources trying.

Review Source: Capterra
 

Gregory from Freelance Web Designer/Developer

March 2018

March 2018

The best for VoIP ...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent tool for works of The best for VoIP. It has made things much easier for me in my software development company.

Cons

I would love a version for linux. In the company we try to use only free software, however it does not take away the spectacular that this tool is.

Review Source: Capterra
 


March 2018

March 2018

my experience has been good, very good fax program I recommend it is very useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the best thing of everything is that it can do tasks for you, programmed fax configuration I recommend it is very good

Cons

the only bad thing is that I could have, a lot more add-ons like direcctorio and those things.......

Review Source: Capterra
 


March 2018

March 2018

Project manager looking for an alternative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cheap alternative for users who need a cloud based solution for phone.

Pros

It's a cheap software that is easy to port numbers to. Good for users who aren't using Salesforce and need an alternative to other phone systems.

Cons

Very basic. The system is hard to navigate and takes some time to adjust not. Not user friendly compared to DialPad.

Review Source: Capterra
 

Juan Carlos from Bellu Memoli LLC

March 2018

March 2018

Full function phone system for a fraction of the cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a phone system that works for me

Pros

The system is full feature phone system similar to those of corporate giants. The costs are a fraction of what I paid using the phone company

Cons

To utilize all of the features requires a bit of knowledge which you can watch their videos or do what I did I hired someone to setup my phone system to my needs and pay a fraction of normal fees.

Review Source: Capterra
 

Jeremy from Chewie Media Inc

March 2018

March 2018

Easy to use, no hassle PBX system with enterprise reliability and small-business ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

First off, this software successfully allows for administrators to set up multiple incoming SIP trunks from one provider. Predecessors such as Trixbox and Asterix had trouble implementing this feature without extensive customization. If you are looking for multiple trunks, this is the software for you.

Other options are the usual fare for a PBX - it's essentially everything users have come to expect from Trixbox or Asterix or other FreePBX software. The beauty is in the execution, though, as it takes almost no time to set up a system using this software.

Cons

Base licensing does not include some of the more advanced features that would set this apart from other software options. The need to pay for more trunks feels like a natural pay-gate, especially considering how much this feature is requested in DIY PBX communities.

Review Source: Capterra
 

Carlos from Universidad de Oriente
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

very good communication software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Your new interaction in the cloud

Pros

Very interactive and easy to use, the CODEX work very well, with very good performance .. calls are made very fast

Cons

It does not recognize many of the digium cards, the SIP protocol is difficult to configure for generic telephones

Review Source: Capterra
 

Brian from MMB Strategy

February 2018

February 2018

Decent VoIP Phone Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The User Interface allows for a highly configurable phone setup that can be customized to your needs.

Cons

A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.

Review Source: Capterra
 


February 2018

February 2018

Great softphone client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

EXTREMELY easy to setup, only takes one click to sign a user is. Answering calls is easy and the quality is awesome.

Cons

The UI can be a little weird at times, sometimes clicks don't work, and the settings are kind of hard to navigate.

Review Source: Capterra
 

Eric from objex

January 2018

January 2018

Does a great job of helping us manage our communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Does a great job of helping us manage our communications. It's easy to use and comes in at a low price.

Pros

Does a great job of helping us manage our communications. It's easy to use and comes in at a low price.

Cons

Really not too much to complain about. Perhaps the reporting could be better, but I feel like I'm nitpicking.

Review Source: Capterra
 


December 2017

December 2017

So easy to setup, so easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy to setup, so easy to use. I think it scores really well on usage, functionality, smooth calls.

Cons

User experience could really improve, but works like charm. How about themes support and you can have marketplace for that

Review Source: GetApp
 

Nuno from CHETOCORPORATION
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Simple and effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simplicity and ease of installation and configuration. Intuitive menus even for those who have never set up a virtual central. Very good support of easy search for the doubts found. Most of all it's free.
Works with all phones within my organization Yealink phones

Cons

Is not easy to find issues in 3cx, however there is a suggestion, the reporting could be better. And less weekly upgrades

Review Source: Capterra
 

Muhammad from Aftab Currency Exchange Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Perfect softphone for day to day use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. very easy SIP integrations
2. Perfect for telesales
3. Perfect solution for in-house exchange
4. Easy conference call management
5. perfect recording
6. detailed reporting
7. Minute level information
8. Simply the best soft phone i ever used

Cons

In latest version there is one manual feature allowed user to switch on or off the call recording. This is creating problem for call monitoring sections. As most of the users use this feature to avoid Quality assurance department

Review Source: Capterra
 

Keth from Ace
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

A lot of bang for the buck, easy to setup, easy to admin.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Pros

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Cons

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Review Source: Capterra