3CX software


134 reviews(4.5/5)
134 reviews(4.5/5)

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.

Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business sizes, ranging from those with four or fewer employees to enterprises with over 1,000 employees.

3CX includes clients for smartphones (Android, iOS and Windows 10), as well as for Mac and Windows laptops, that allow users to use their office extension from anywhere. Additionally, 3CX also offers integrated WebRTC-based video conferencing for free for up to 10 participants.

3CX also offers a cloud-based management console and ready provisioning templates for popular IP Phones, Gateways and SIP Trunks. 3CX can be virtualized with Hyper-V or VMware, allowing companies to leverage their existing servers.

3CX integrates with popular customer relationship management (CRM) systems as well as with MS Office and Google.

Supported Operating System(s):
Windows 7 , Windows 8 , Windows 10

134 Reviews of 3CX

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  • Claire from taxback.com

    Number of employees: 501-1,000 employees

    September 2018

    Amazing !

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    A great free tool to help you support and manage your phone lines and outgoing campaigns . It drastically reduces both financial and time costs .

    Cons

    At the beginning it can be hard to properly navigate ,but you get used to 3CX quickly .No other complaints .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sam from TSAV

    Number of employees: 51-200 employees

    September 2018

    3CX Phone for Windows - EndUser review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

    Pros

    3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

    Cons

    I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    September 2018

    Nice phone system if you can find support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We like the phone system and it functions most of the time.
    It doesn't require complex hardware solutions
    It is full features

    Cons

    Less of a product issue and more of a support issue. We have a 3CX phone system, but find it near impossible to find someone to support it in the midwest. Some companies are willing to do project work and replace it, but nobody seems to want to support it on a day to day basis.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Martin from Taxback.com

    Number of employees: 501-1,000 employees

    September 2018

    Affordable calls

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    3CX is great in making calls affordable and coordinating them in useful fashion ,by organizing the dialing campaigns by the metrics you can determine .

    Cons

    Seeing as how it is free to use ,there shouldn't be much to complain about .If I had to pick something , the program looks outdated .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Louis from tryon computers

    Number of employees: 1 employee

    August 2018

    I Love 3cx

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i have set up about 10 of them and i love the prosess

    Pros

    i love the ability to be able to spin up a phone server in a matter of hours

    Cons

    i wish the have better text to email for voice mail

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Benny from Abgarage& autobody

    Specialty: Other

    Number of employees: 11-50 employees

    August 2018

    Unuseable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They never give you any support or license keys after you've paid them their fees I would stay away from this company

    Pros

    I like this product because it's works with Windows and it has a nice cell phone and it looks like it's designed well but I was never able to use it because unable to get license key after I paid for it

    Cons

    This company is very bad. There's no way to get in touch with them there's no support there's no phone number if you try to send them an e-mail you have to have a license key to put in there's no way to get in touch with them and if you send them an email under new customer they never get back to you I have sent them several emails with no response

    This review was submitted organically. No incentive was offered
    Review Source
  • Chris from Trailblazer Foods

    Number of employees: 51-200 employees

    August 2018

    Just Meh

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Accessibility from mobile phone brings the office to your home!

    Cons

    Bit laggy, and some of the promised features don't work as well as advertised. They only work in the "perfect" conditions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    A powerful and sensibly priced SIP based VoIP system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We needed a fully featured phone system for a few users. Although we do not have many employees, we need the same features to deal with inbound calls from our customers, and integration into 3rd party contractors we use. 3CX allowed us to integrate into external systems and pass calls (for free) to SIP extensions. The Snom phones we use are fully supported and the system feels top notch.

    Pros

    The software is completely free and you only pay a simple licence for concurrent calls. This allowed us to build out a complex phone and IVR system for a small business and it handled our exact needs. We can scale when we plan to as we grow.

    Cons

    The iOS application does not remain open if switching to another application. Each time the app is opened, it takes a couple of seconds to register. There isn't a setting to override this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ryan M from Keller Leopold Insurance

    Number of employees: 11-50 employees

    August 2018

    Inexpensive phone software for Windows and Linux

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Going into a phone system w/o much knowledge of VOIP systems, I found 3CX to be very intuitive and easy to learn. The pricing between it and our SIP provider allowed us to save in the first year of using it. 3CX, as a company, is quick to release solid patches and new versions.

    Cons

    Some features, like texting, would be nice to have, but this is really grasping at straws. The menu system for configuration has been "flattened", which does make it more difficult to navigate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steven from Taxback.com

    Number of employees: 501-1,000 employees

    August 2018

    Affordable call solution .

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    3cx represents great value for your investment .It reduces phone costs several times over and makes connecting to everywhere in the world and setting up calling campaigns easy .

    Cons

    The design is beginning to look outdated and you need some help online when originally setting up the lines . Not really much else to complain about , 3cx is great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alexa from Fully Managed

    Number of employees: 51-200 employees

    August 2018

    Nice software to make calls but I needed some time to get used it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the different features it offers. E.g transfer calls, hold calls, direct to the voicemail, change the theme (yes, I like it!), and you can even chat with users.

    Cons

    Before one of my colleagues showed me how to install it, I had no idea how to do it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • patrick from redefined technologies

    Specialty: Professional Services

    Number of employees: 2-10 employees

    July 2018

    First Time VOIP Made Easy With 3CX!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I just recommended this to a friend of mine who recently opened a small business and wanted a a nice VOIP software ...

    Pros

    Cross platform software made easy! I really enjoy the extra line that gets added to your smart phone! Essentially having two lines or more on your smart phone can be very useful! Making and setting up the IVR is simple compared to some of the other big name VOIP companies! And best of all their customer support is touch notch! Very Friendly

    Cons

    The only downside to the software that I didnt like was once they added the QR Scan for mobile devices.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kaloyan from taxback.com

    Number of employees: 501-1,000 employees

    July 2018

    Everything you need in a phone system .

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    3CX really takes your calling efficiency to the next level . Extremely easy to install and and the subsequent process has been automated ,everywhere where automation is possible .It also significantly reduces costs .

    Cons

    As it is to be expected ,3CX is heavily dependent on a good internet connection .While calls work like a charm ,I feel like sending out text messages can be developed further .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    the most innovative telephone system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has given me the opportunity to try another voip system different from the traditional ones

    Pros

    excellent voip telephony system available on several platforms in the cloud, quite stable and easy to configure

    Cons

    the system is quite good and stable but the price is high, that would have to be improved since there are other options in the market

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Great phone system for the money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    low cost pbx

    Pros

    This software is lightweight, full featured and it works really well for the money. They've done a great job in adding features all the time.

    Cons

    Recently they've been adding too many updates too quickly which has caused some unneeded glitches. They have fairly quick response time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Doriann from Miga's Bakery-Deli-Cafe

    Number of employees: 201-500 employees

    July 2018

    Everything you need in a virtual phone in a simple and easy interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was a user of this application in a call center and my experience was very good, although sometimes I had to hang up was not very frequent, on the contrary the option of auto-answer is excellent to not lose incoming calls. The outgoing calls are very good and with great quality.

    Pros

    Its configuration is very simple, just a couple clicks and the information of your telephone server so that in a few minutes you are enjoying incoming calls, outgoing and sms. It also works perfectly for contact center.

    Cons

    The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it. Also in the design of the interface the option to keep waiting is very close to that hangs up the call and it is very easy to make an error.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sirma from taxback.com

    Number of employees: 501-1,000 employees

    July 2018

    Great at what it does .

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    3CX has a great free version that helps you make decisions about your future use of the software .Easy to set up and I also like that it's great for automating phone connections ,whilst also being available for fax use ,while reducing costs all around .

    Cons

    3CX is beginning to look a bit outdated .You also need to invest time in learning the program or to have a designated 3CX admin ,in order to get the maximum from it .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Don from General Data Company

    June 2018

    One of the best phone systems on the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best thing is 3cx is very simple to set up, it will run on minimum hardware. I like that it is web based. not over complicated easy to administrate.

    Cons

    The meeting software works good but does not integrate with outlook. like excepted meetings sending email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marla from FAMILY Inc

    Specialty: Nonprofit

    Number of employees: 11-50 employees

    June 2018

    3CX is easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    3CX is easy to navigate and find your way around. Everything on 3CX is very easy to understand and use.

    Cons

    There honestly is not anything I have found with 3CX so far that I have not liked about this product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steve from Smart City Networks

    Number of employees: 201-500 employees

    June 2018

    Low price alternative for softphone software. Switched from Fonality to this.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Low price alternative for softphone software.
    Mobile App is great and keeps you connect on the go.

    Cons

    Interface is a little date and not as polished as other higher end products.
    Learning curve for end users

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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