3CX Software


 

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.

Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business sizes, ranging from those with four or fewer employees to enterprises with over 1,000 employees.

3CX includes clients for smartphones (Android, iOS and Windows 10), as well as for Mac and Windows laptops, that allow users to use their office extension from anywhere. Additionally, 3CX also offers integrated WebRTC-based video conferencing for free for up to 10 participants.

3CX also offers a cloud-based management console and ready provisioning templates for popular IP Phones, Gateways and SIP Trunks. 3CX can be virtualized with Hyper-V or VMware, allowing companies to leverage their existing servers.

3CX integrates with popular customer relationship management (CRM) systems as well as with MS Office and Google.

 

3CX - Presence information
 
  • 3CX - Presence information
    Presence information
  • 3CX - Web meeting
    Web meeting
  • 3CX - Mobile interface
    Mobile interface
  • 3CX - Mobile apps
    Mobile apps
  • 3CX - Management console
    Management console
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

121 Reviews of 3CX

 

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Software Advice Reviews (80)
More Reviews (41)

Showing 1-20 of 80

Marla from FAMILY Inc
Specialty: Nonprofit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

3CX is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

3CX is easy to navigate and find your way around. Everything on 3CX is very easy to understand and use.

Cons

There honestly is not anything I have found with 3CX so far that I have not liked about this product.

Review Source
 
 

Jose from Marketing & Advertising
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

PBX in you desktop or phone

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

A very powerful PBX software with lots of functionalities.

Pros

many functionalities to configure from messages, to receptionist to follow-me rules, to regular internal-extension assignment. The client works in desktop PC and smartphone, seamlessly .

Cons

Although it comes with more functions that what an small-mid size business may need at the start, It's a bit pricey overall.

Review Source
 
 

Ruth from North Texas Eye Center
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Has made operations more seamless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy setup, easy to understand and the sound quality is wonderful. They have amazing options for reporting and the mobile app has made being tied to your desk a thing of the past.

Cons

There really is no con at this point. We are very impressed with using 3CX. The owner of our company was blown away at the ease of use.

Review Source
 
 

jon from AM Freight
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Host your own phone service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Full featured software with a bit of a learning curve.

Pros

The many features allow you to host your own phone service without having to pay a third party for something you can do yourself.

Cons

Can be tricky to set up if you're not technically minded but guides can be found on the internet to help.

Review Source
 
 

Karel from Prenatal
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

3cx

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great software, havent had any problems up till now, and from what i've hear, other people really seem to like the software too.

Cons

Managing the software is sometimes not as intuitive as i'd like it to be, but after some research, i'll generally find out what i need to know

Review Source
 
 

Luke from Coe Construction
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent program and system for phone managment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Does the job nicely.

Pros

I love the direct to email voicemail system. I'm able to forward, track, and review the message without logging in to the system every single time.

Cons

Somewhat cumbersome initially, and the program application is only useful if it is always open and running.

Review Source
 
 

Jennifer from The Opl Group
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very User Friendly and WORTH EVERY PENNY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The app features are great! We have a few team members that struggled with the previous software. Now we experience unified communication both from the office and our smart phones. The amount of time we save now that all communication is neatly filed into one spot has been worth every penny!

Cons

Initially there was a few hiccups during the set-up process, but all issues have since been resolved

Review Source
 
 

Donald from Rialto
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

An extremely simply SoftPhone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall extremely useful and strongly recommended!

Pros

We love using 3CX. After the switch from deskphones, we cannot go back. 3CX is very easy to install and simple to use.

Review Source
 
 

Belal from Deshik Consulting & Marketing Agency Deshik
Specialty: Contact Center
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Cheap and Lots of Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly interface. Very easy to use and lots of features & functions. User guide is easy to understand.

Cons

Not much negative found about the software, but not much easy to configure or setup. Upgrading from one version to another version is complex.

Review Source
 
 

Tom from Trust Automation
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

This phone system has not been great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are now implementing another IP phone solution.

Pros

Low cost IP phones and service.
Originally had web based software solution for maintaining settings.

Cons

No support
Software stopped working with some Windows updates and the only workaround removed features.

Review Source
 
 

Emily from Precision Pathology Services
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Generally Good Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Most of the user customization is easy to do and really useful.
Easy to operate on the front end.
Colors options (light vs dark) appreciated.

Cons

Phone updates are a pain. Frequently breaks connection with IP, or changes all extensions' PIN and passwords. Have to do a lot of back-end clean-up work just to make minor updates (e.g. forced to change all existing passwords to six digits, which then resulted in banned IP addresses to all phones and required whitelisting each individually)
Cell phone integration weak and limited.

Review Source
 
 

John from CPI
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great for many settings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have used this program in a variety of settings and have never ran into any issues. I like how it is intuitive and easy to navigate.

Cons

I would like it to tie into other systems more and I feel it is somewhat isolated, but a great value overall.

Review Source
 
 

patrick from redefined technologies
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

3CX and Me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even though the interface of the 3CX app for mobile device isn't as sleek as I thought it would be its still a very powerful tool.

Pros

I like how I can forward my calls to my VOIP phone, my desktop and my mobile device. It's even like having 2 or more separate lines on my mobile!!

Cons

The 3CX app for my mobile device is lacking a bit in overall design and layout. Alot of the tabs seem squeezed together and rushed to finish.

Review Source
 
 

Luke from Coe Construction
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Phone system is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Cons

Desktop app is cumbersome, but gets the job done. Some features are hard to figure out, and I've had to call tech support a few times.

 
 

Alex from Computer Network Services Ltd
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

3CX has driven down our costs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having implemented 3CX some 6 years ago we have been able to completely rethink our telephone strategy. Operating a Call Center help desk where agents are constantly dealing with inbound and outbound calls we have been able to manage call allocation and eradicate variable call charges. The implantation of fixed bundle SIP channels enables us to price fix 99% of our calls.

Pros

We love the "No vendor" lock-in. We can pick and choose from the Windows client right through to top end executive phones.

Cons

If there is one point the upgrades are costly.
Buy more than you require today.

Advice to Others

3CX is virtually a single box purchase.
Always buy more simultaneous calls than you need as upgrades are costly.
Choose the Pro license for additional features.

 
 

Zeljko from Aries d.o.o.
Specialty: Other

August 2016

August 2016

Easy to use, expensive to maintain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is smiple to install, and if phones are on the supported list it is trivial to deploy.

Likes Least

User interface and features change from version to servsion. Also suported phones: yesteday's best phone is unsuported today. It is also expensive as for the price of 16 calls system you can buy 1000 calls system with hardware.

Recommendations

It doesn't work well in virtual machines: call quality with 3cx transcoding is bad.

 
 

Michael from Kinetix
Specialty: Other

May 2016

May 2016

3CX Phone System - Kinetix, Platinum 3CX Partner

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Likes Least

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Recommendations

Consider all dial tone options and make certain you understand any potential impacts of the LAN. If this is properly done, you will not be disappointed in the implemented solution.

 
 

Ivan from Data Consulting Group LLC
Specialty: Professional Services

March 2016

March 2016

3CX Phone System is a great product with minimum amount of issues

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Useful, easy to use, saves money! We are using this product for more than two years now and it meets our expectations and business needs.

Likes Least

There is no good support for Windows phones 10 app. The application doesn't support tray mode.

Recommendations

Be honest when evaluating a product like this to help the vendors improve their software.

 
 

Vygas from Connecting London
Specialty: Other

March 2016

March 2016

Feature rich

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Loads of functionality, easy to deploy and configure. After switching to 3CX our VoIP our phone bills were cut at least in half (including lower hardware costs as there is no vendor lock-in). One of the great features is that 3CX softphone is available on all major platforms, including mobile. We are using 3CX ourselves and are confident to recommend it to everyone. Feature rich IPPBX which will meet everyones needs and being software based will allow great flexibility. Moving away from old analogue systems will not only improve resilience, but also reduce maintenance and call costs if migrating onto SIP.

Likes Least

Web reporting needs improving since latest v14 release, but v12.5 was great.

Recommendations

Just give 3CX a shot and you should be convinced. I hope you’ll be pleased as we are.

 
 

Jason from JEM Network COnsulting, LLC
Specialty: Professional Services

March 2016

March 2016

JEM Network COnsulting is a Gold 3CX Partner, user, and Engineer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

3CX is the best software based IP Voice or IP phone system that we have worked with in the past 7 years! Actually we think it is the best VoIP system period! We love how flexible, the feature sets, and they add more all of the time! Best bang for anyone's buck! Extremely scale-able, reliable, and efficient.

Likes Least

lake of recent functionality with Grandstream. Works well with it but company has shunned the manufacture not sure why.

Recommendations

Take 3CX for a test. We have put this in businesses small and large and even running city/municipalities with it!

 
 
 
Showing 1-20 of 41


July 2018

July 2018

the most innovative telephone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has given me the opportunity to try another voip system different from the traditional ones

Pros

excellent voip telephony system available on several platforms in the cloud, quite stable and easy to configure

Cons

the system is quite good and stable but the price is high, that would have to be improved since there are other options in the market

Review Source: Capterra
 


July 2018

July 2018

Great phone system for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

low cost pbx

Pros

This software is lightweight, full featured and it works really well for the money. They've done a great job in adding features all the time.

Cons

Recently they've been adding too many updates too quickly which has caused some unneeded glitches. They have fairly quick response time.

Review Source: Capterra
 

Doriann from Miga's Bakery-Deli-Cafe
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Everything you need in a virtual phone in a simple and easy interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was a user of this application in a call center and my experience was very good, although sometimes I had to hang up was not very frequent, on the contrary the option of auto-answer is excellent to not lose incoming calls. The outgoing calls are very good and with great quality.

Pros

Its configuration is very simple, just a couple clicks and the information of your telephone server so that in a few minutes you are enjoying incoming calls, outgoing and sms. It also works perfectly for contact center.

Cons

The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it. Also in the design of the interface the option to keep waiting is very close to that hangs up the call and it is very easy to make an error.

Review Source: Capterra
 

Sirma from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Great at what it does .

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

3CX has a great free version that helps you make decisions about your future use of the software .Easy to set up and I also like that it's great for automating phone connections ,whilst also being available for fax use ,while reducing costs all around .

Cons

3CX is beginning to look a bit outdated .You also need to invest time in learning the program or to have a designated 3CX admin ,in order to get the maximum from it .

Review Source: Capterra
 

Don from General Data Company

June 2018

June 2018

One of the best phone systems on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing is 3cx is very simple to set up, it will run on minimum hardware. I like that it is web based. not over complicated easy to administrate.

Cons

The meeting software works good but does not integrate with outlook. like excepted meetings sending email.

Review Source: Capterra
 

Steve from Smart City Networks
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Low price alternative for softphone software. Switched from Fonality to this.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Low price alternative for softphone software.
Mobile App is great and keeps you connect on the go.

Cons

Interface is a little date and not as polished as other higher end products.
Learning curve for end users

Review Source: Capterra
 

Yendi from PF Concepts, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Awesome tool for extension lines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We basically use this program to add extension lines to our dialer, that way we dont missed calls and it worked. You are able to put voice message, call waiting, call forward and other features that are minor importance. Very user friendly when placing calls, and also you can get reports and statistics for a call.

Cons

Configuration must be done by a pro, this cannot be configured by someone who doesn't know about VOIP systems. There was one time that the program crashed and setting were rebooted, so we had to wait until the next to day for the IT guy to help us configure it again.

Review Source: Capterra
 


June 2018

June 2018

Used this program for a sales job and it broke down all the time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Truly no benefits because this platform would break all the time.

Pros

It was great only because it connected to Salesforce, so you could dial in right from Salesforce. Made it easier so you didn't have to switch between multiple programs.

Cons

This software shut down all the time. There were issues with it nearly every day - whether it was me or someone on my team. The phone system would just crash.

Review Source: Capterra
 

Clint from Admiral Express Office Supply
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Love it. We used cloud based version.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Just works. Easy to set up and maintain and add other extensions phones etc. Tons of cool features like voicemail, meetings, Call Backs and even a free mobile app. We lowered our costs by switching to 3cx and love the cloud based product.

Cons

Has bugs for sure. For example, you can't have 2 linux based SBC's running at the same time. For example if you have one linux SBC in one building and have another building that also needs a SBC and you happen to put a linux SBC in there too, watch out your phones may drop and lose service. Dev has confirmed this is a bug and will get fixed.
If you re-purpose an extension for another employee and the previous employee had a profile picture, the old profile picture will still show on the new employees profile when the new employee calls someone else internally and the person who takes the call uses the 3cx app. Its more of a problem with the 3cx app not fetching the new profile picture I believe. Not that big of a deal.

Review Source: GetApp
 


May 2018

May 2018

Easy to connect to anyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

3CX has an easy to use and user interface, great for using on different platforms and it has a lot of useful unctions and options, overall it's a great PBX tool

Cons

It has a learning curve and set up has been a bit challenging for the less technical orientated , however the support is great. And the software does what we have expected.

Review Source: Capterra
 

angel from horseracing.c.a

May 2018

May 2018

Excellent softwere, It helped me a lot to understand the voice technology.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In general, knowledge of vozip technology.

Pros

The best thing about this software is the easy to learn, everything is very organized and easy to use. as well as the multiple functions that it has, that makes this softwere complete

Cons

problems when showing if a phone is really active or not, as well as the configuration of mobile applications that also tends to become unconfigured.

Review Source: Capterra
 

agatha from Farmacia El Campo

May 2018

May 2018

Excellent VoIP tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a tool too useful for work, its use and configuration are too easy, it is very intuitive for the user

Cons

It is a little complicated to understand at the beginning, but in a short time a normal user can become an expert.

Review Source: Capterra
 

Juan from Infotrans Caribbean N.V.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

No nonsense IP Soft phone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Supports 3CX communications software e as well as open standard sip. softphone works as expected with no issues.

Cons

There is no cons so far that I have seen. system is kept bug free with regular updates and minor fixes.

Review Source: Capterra
 

John from Digifabshop
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Mr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a flawless phone system that is easy to administer with lots of extra features.

Pros

3CX is easy to administer and maintain. For the folks making phone calls, it works perfectly. Never any trouble getting a line, or connecting with the outside.

Cons

Different plans will limit how many concurrent calls can be made. In the past we had some problems with being able to get a free line if the number of concurrent allowed calls is exceeded.

Review Source: Capterra
 

Chris from Chris Wells Photography

May 2018

May 2018

Communication effortlessly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple and effective

Pros

Good interfaces with 3CX. Using it to train people is simplistic but not in a bad way. Takes a little to learn but is definitely worth it!

Cons

I can see people struggling to set this up if they are not tech savvy. Weird pricing - or maybe it is just the way it is set up. Support was so-so.

Review Source: Capterra
 

PATRICIA from CANTV

May 2018

May 2018

Connect the customer with providers to make calls to any number.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The installation is easy.
Available for windows.
You can choose between several interfaces.
It allows to record calls.
You do not need expensive devices

Cons

There is a lack of information to integrate VoIp and residential telephony.
Sometimes, whoever receives the call listens with echo

Review Source: Capterra
 

Sam from Proclaim Interactive

April 2018

April 2018

Loved the ease of use and overall quality of the softphone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that it is easy to train people on, since we allowed people to work from home occasionally.

Cons

I wish it offered more features of the phone, such as 3-way calling, or if it did offer it, then wish it was easier to use. Again, didn't need to have 3-way calling that often.

Review Source: Capterra
 

Joe from Greenwire Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Overall very good system however constant change can be confusing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tons of options and features, happy employees.

Pros

Flexibility, pricing, overall feature set, consistent updates. Company is somewhat reactive to feature request, so if something is missing they'll likely add it at some point.

Cons

Constant updates to software and sales price/strategy can be confusing. Support from 3CX direct can be lackluster, make sure you have a good dealer!

Review Source: Capterra
 

Jimmi from Crystal Technologies Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great software that allows for above average PBX solutions that make communication efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost efficiency on international and local calls

Pros

Its communication medium (the internet) makes it easy for people to communicate despite geographical obstacles and the best thing is it doesn't charge for call roaming costs all you need is access to the internet and the software.
The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Cons

To get the licensed vendor partnership take a while but its worth it in the end.
The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time.

Review Source: Capterra
 

Guillermo from Eastern University

April 2018

April 2018

3Cx has served not only to communicate but for my students to understand the principles of VoIP.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy installation and administration
- My students have easy access to get it to practice.
- Users identify themselves easily with the Software
- Ease of integration of different devices
- You can adapt languages easily
- The server does not need as many resources

Cons

- Online support
- Missing information for the integration of VoIP and traditional telephony
- Some problems to connect remote extensions

Review Source: Capterra