3CX Software


3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.

Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business sizes, ranging from those with four or fewer employees to enterprises with over 1,000 employees.

3CX includes clients for smartphones (Android, iOS and Windows 10), as well as for Mac and Windows laptops, that allow users to use their office extension from anywhere. Additionally, 3CX also offers integrated WebRTC-based video conferencing for free for up to 10 participants.

3CX also offers a cloud-based management console and ready provisioning templates for popular IP Phones, Gateways and SIP Trunks. 3CX can be virtualized with Hyper-V or VMware, allowing companies to leverage their existing servers.

3CX integrates with popular customer relationship management (CRM) systems as well as with MS Office and Google.



151 Reviews of 3CX

Overall rating

4.59 / 5 stars

Filters:

Showing 1 - 20 of 151 reviews

January 2019

Petar from taxback.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Does amazing work .

Pros

3cx is free to use and you can't beat that .It organizes call campaigns amazingly and helps us reduce waste ,while increasing efficiency .

Cons

Other than the design looking a bit outdated ,I can't think of any cons !

January 2019

Sol from GTF Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Softphone SIP

I use it to test and simulate SIP extensions on an IP telephony server

Pros

What I like most is that it supports many audio compression algorithms (Codecs), is easy to use, supports SIP, is a free tool, a phone with no additional costs

Cons

sometimes the application has a lot of publicity and makes the application lose a bit of corporate seriousness

December 2018

Irving from Tryon Computers LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

3cx is a awesome product

i have been deploying his for about 3 years for companys. works good

Pros

I love how easy it is to deploy to organisation.

Cons

some of the text to type for voice mails dont work very good

December 2018

Carmel from Healthcare Company

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

cool communicating app!

Pros

this software is great in never missing out calls or incoming clients. It can help you to boost your productivity even inside or outside your office.. It's so simple and easy to use.

Cons

no negative cons. You need a strong and high speed internet connection through your phone for maximizing its features.

December 2018

Sharon from Live and Grow Now Life Coach

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Works Well With Windows

Pros

This was a free platform for the first year. The quality of sound and ease of use was also a good experience.

Cons

Set-up was not quite as user friendly as I would have liked. There is somewhat of a learning curve involved in using this platform; however, it serves the purpose.

December 2018

Greg from Civil Air Patrol

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great interface for my VOIP phone

Pros

I like that I can connect any USB headphone to my computer and use it to make phone calls. The 3CX softphone provides great flexibility and functionality.

Cons

I can't think of any negatives. This software functions as expected with great results!

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Affordable switchboard

Pros

It is a good and affordable option to have a full telephone switchboard managed and hosted by a company.
All employees linked can send instant messages and you can see if a college is on the phone. It can be installed on my mobile to have my work phone with me not to miss a call when not at my desk.

Cons

We had some issues getting it installed on our server and for it to work with no maintenance. It was difficult to understand and the conference call feature do not always work as expected. Training is vital to understand the tool. Self training will not be the best in this case.

December 2018

Tony from AO Tech Solutions

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

A phone system built to last.

Pros

From the installation and configuration of the PBX. 3CX has features that others in the industry charge excess amounts.

Cons

Pricing per number of concurrent calls has a high price hike depending on number of concurrent calls needed.

December 2018

Brianna from VIPSCS

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Functionality

3 of 5

December 2018

Mediocre

Pros

There are significant available ways to customize each phone extension. Connection between two locations with one phone system is nice.

Cons

The robust nature of the system makes it a bit overwhelming for a smaller office. The updates to changes on an extension do not seem to take effect in a timely manner all the time.

December 2018

Angel Daniel from CANTV

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

¡¡Communication anytime anywhere 3CX!!

3CX is ideal for communication within the company, helps reduce costs by minimizing travel for meetings. It helps in making decisions quickly because it communicates to the staff in an instantaneous way.

Pros

It is a software-based PBX under SIP standards, which works with IP telephones, SIP trunks and VoIP gateways. Includes clients for smartphones, Mac, Windows and Linux PC. We have been testing 3CX for almost 2 months. It is easy to install, configure and manage, with support available 24x7. 3CX has among its features web conferencing, screen sharing, fax, allows you to adapt the application to any ERP, CRM, PMS software. The license model is established by number of simultaneous calls instead of lines or total extensions. Because of its versatility, it is ideal for video conferences anytime, anywhere.

Cons

It is necessary to pay the license, which depends on the number of simultaneous calls

November 2018

Polina from taxback.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

3 of 5

November 2018

Saves you money

Pros

An easy and free way to facilitate outgoing calls the way you want to . Appropriate for both small and larger businesses .

Cons

I have experienced and issue with the program not working properly when being accessed remotely.

November 2018

Keith from Focus Holdings Limited

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

3CX SOFTWARE FOR WINDOWS

Pros

The ease of using the software from a computer and interfacing with CRM programs.

Cons

I would have love at the time of usage if there was conferencing features available.

November 2018

Irena from taxback.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

Brilliant tool .

Pros

The best way for coordinating call campaigns I know of .What I like best is how organized the listings / tasks are .For me ,that makes them easier to go through and helps keep track on my progress and keep me motivated .

Cons

Works better when complimented by additional calling and / or texting apps . I cannot think of anything else to complain about .

October 2018

Kevin from PBX2IP

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

Telephone System Game Changer

Fantastic product, we left Mitel for 3CX and have never looked back. Highly recommend it and would dare anyone to copy us.

Pros

Depending on the options available and including engineer costs we found 3CX to be 60-70% cheaper than the likes of Mitel, Avaya, Alcatel and the like.

It does everything that they can do and has open connectivity with open\transparent licensing , so the more you use or the larger your business the more you will save.

Cons

3CX can be installed by anyone and some seem to think it is as easy as click, click click, the only bad thing is that you need to ensure that your partner is experienced and has completed large 3CX projects successfully.

October 2018

Georgi from taxback.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

October 2018

Set up your office remotely on the cheap .

Pros

3cx reduces costs ,whilst increasing convenience .I can redirect phone lines to wherever you are ,at a reduced cost,while giving you flexibility you'll never have at an office .Can't recommend enough !

Cons

No significant complaints I can think of .If you get a lot of incoming calls ,micromanaging them can take a lot of time .

October 2018

Jordan from HandStands PROMO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2018

Adaptable and Progresive

I have managed 3CX for my company for over 6 years. During that time we have gone from hosting the PBX on Windows to Hosting on a Digital Ocean Linux VM. 3CX is much more stable on Linux. With a variety of hosting options, you should be able to fit 3CX to your environment and wallet size. Even having an always on backup server is an inexpensive, but necessary endeavor that will keep your employees and clients happy. 3CX is a very competitive option, with many PBX providers that I have queried not even wanting to attempt to compete against the 3CX PBX.

Pros

New Features added regularly
inexpensive
multi-platform
mobile
fully featured for call centers or standard business pbx
High Available backup PBX

Cons

documentation can be outdated at times
reporting is not the best

October 2018

Stacy from Inn of Acadia

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great and easy to use

I love that i canbe reached without givong out my personal number. This way i know when work calls are coming through and personal calls. Easy, user friendly interface and semi customizable!

Pros

The app allows me to take office calls while I'm at home or out of the office, without giving out my personal number. Ive got my own extension and voicemail. From our office phone we are able to see if our guests (hotel) are using the phones in their rooms amd can easily xfer calls to guests or staff.

Cons

When the phone rings..it also rings through the office desktop and that feature needs to be disabled every time we login. No other complaints!

September 2018

Claire from taxback.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

September 2018

Amazing !

Pros

A great free tool to help you support and manage your phone lines and outgoing campaigns . It drastically reduces both financial and time costs .

Cons

At the beginning it can be hard to properly navigate ,but you get used to 3CX quickly .No other complaints .

September 2018

Sam from TSAV

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

3CX Phone for Windows - EndUser review

This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Pros

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Cons

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

September 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2018

Nice phone system if you can find support

Pros

We like the phone system and it functions most of the time.
It doesn't require complex hardware solutions
It is full features

Cons

Less of a product issue and more of a support issue. We have a 3CX phone system, but find it near impossible to find someone to support it in the midwest. Some companies are willing to do project work and replace it, but nobody seems to want to support it on a day to day basis.