3CX Software

4.56 / 5 (175)

About 3CX


3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.

Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailored to different business sizes, ranging from those with four or fewer employees to enterprises with over 1,000 employees.

3CX includes clients for smartphones (Android, iOS and Windows 10), as well as for Mac and Windows laptops, that allow users to use their office extension from anywhere. Additionally, 3CX also offers integrated WebRTC-based video conferencing for free for up to 10 participants.

3CX also offers a cloud-based management console and ready provisioning templates for popular IP Phones, Gateways and SIP Trunks. 3CX can be virtualized with Hyper-V or VMware, allowing companies to leverage their existing servers.

3CX integrates with popular customer relationship management (CRM) systems as well as with MS Office and Google.



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Supported Operating System(s):

Windows 7, Windows 8, Windows 10

175 Reviews of 3CX

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(108)

4 stars

(54)

3 stars

(7)

2 stars

(3)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 175 reviews

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March 2016

Dar from HELIA


Ease-of-use

4.5

Customer support

3.5

Functionality

4.5

March 2016

Finally found something we can rely on.

Pros

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance.

3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost.

The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Cons

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

August 2017

Keth from Ace

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2017

A lot of bang for the buck, easy to setup, easy to admin.

The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Pros

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Cons

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

September 2018

Sam from TSAV

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

September 2018

3CX Phone for Windows - EndUser review

This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Pros

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Cons

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

May 2016

Michael from Kinetix


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2016

3CX Phone System - Kinetix, Platinum 3CX Partner

Pros

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Cons

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

March 2016

Matt from XtremeTech LLC


Ease-of-use

4.5

Functionality

5.0

March 2016

3CX - Best Phone System on the Market

Pros

3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

Cons

3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.

March 2016

Steve from Amiga Hosting


Ease-of-use

4.5

Functionality

5.0

March 2016

Installation Of 3CX Phone System On QNAP TS-453 Pro Using VMware

Pros

I have been using 3CX Phone system for may years and gave found it to be a versatile, robust computer based PBX Phone system. I have used it on the following versions of Microsoft Windows, Windows 7 professional, Windows 10 Professional, Windows Server 2003 Standard, Professional Windows Server 2008 Enterprise. My latest installation is 3CX Version 12.5 64bit installed on a QNAP TS-453 Pro running Windows 2008 Enterprise R2 in Virtual Machine Mode. The installation was simple and smooth, activation and provisioning was straightforward, no hitches. The whole system is running and performing as you would expect stable and reliable

Cons

Its very hard to find any dislikes about the 3CX Phone system, if anything I would say lack of information on how to set-up configure VOIP gateways. I have had to search the internet to find the information I required and this was from fellow users who been kind enough to share their knowledge and expertise

May 2019

Gladys from Axa Philippines

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

Make calls to landline numbers with 3cx

cost benefits as making calls from a mobile device to a landline number is expensive in my country.

Pros

We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease

Cons

Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls.

March 2018

Jeremy from Chewie Media Inc

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2018

Easy to use, no hassle PBX system with enterprise reliability and small-business ease of use.

Pros

First off, this software successfully allows for administrators to set up multiple incoming SIP trunks from one provider. Predecessors such as Trixbox and Asterix had trouble implementing this feature without extensive customization. If you are looking for multiple trunks, this is the software for you.

Other options are the usual fare for a PBX - it's essentially everything users have come to expect from Trixbox or Asterix or other FreePBX software. The beauty is in the execution, though, as it takes almost no time to set up a system using this software.

Cons

Base licensing does not include some of the more advanced features that would set this apart from other software options. The need to pay for more trunks feels like a natural pay-gate, especially considering how much this feature is requested in DIY PBX communities.

April 2018

Chad from One Click Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2018

As a VoIP service provider we have tried them all

Reliable phone system

Pros

3CX is very feature rich that is constantly improving every day. The top pro is its rock solid reliability. VoIP is rather mature at this point but its not without its problems - particularly network based problems. 3CX successfully eliminates these with the use of a border session controller.

Cons

Support can be very expensive if not purchased through the proper channel partner. Company refuses to heed directional input and new "ideas", they have their path defined. As far as VoIP is concerned these cons can really be said about any PBX, so don't take these as 3CX specific. You wont find anything better than 3CX - trust me we have spent a lot of resources trying.

May 2019

Tim from AccentLogic

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

A fully featured phone system that does not break the bank and just works.

We found 3CX when helping a car dealership client find a new phone system. We like it so much we became 3CX partners and have reached Platinum Partner status with 3CX. Our customers love it, and so do we.

Pros

Ease of implementation, feature set, platform support and reasonable cost. You can use this phone system for almost any situation, whether on-premise with local dial tone, a private co-location datacenter or most major cloud providers. 3CX works aggressively to keep the software up to date and continually rolls out new features, such as their Web Client. Yes - you can even use your Chromebook as your telephone.

Cons

Occasional changes to the FREE version - but hey, it's free.

April 2018

Jimmi from Crystal Technologies Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2018

Great software that allows for above average PBX solutions that make communication efficient.

Cost efficiency on international and local calls

Pros

Its communication medium (the internet) makes it easy for people to communicate despite geographical obstacles and the best thing is it doesn't charge for call roaming costs all you need is access to the internet and the software.
The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Cons

To get the licensed vendor partnership take a while but its worth it in the end.
The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time.

October 2018

Jordan from HandStands PROMO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

October 2018

Adaptable and Progresive

I have managed 3CX for my company for over 6 years. During that time we have gone from hosting the PBX on Windows to Hosting on a Digital Ocean Linux VM. 3CX is much more stable on Linux. With a variety of hosting options, you should be able to fit 3CX to your environment and wallet size. Even having an always on backup server is an inexpensive, but necessary endeavor that will keep your employees and clients happy. 3CX is a very competitive option, with many PBX providers that I have queried not even wanting to attempt to compete against the 3CX PBX.

Pros

New Features added regularly
inexpensive
multi-platform
mobile
fully featured for call centers or standard business pbx
High Available backup PBX

Cons

documentation can be outdated at times
reporting is not the best

October 2018

Kevin from PBX2IP