--- title: "CloudTalk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CloudTalk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CloudTalk is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/) / CloudTalk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/cloudtalk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/cloudtalk-profile/alternatives/) # CloudTalk User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 270 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 184 reviews (68%) - 4 stars: 55 reviews (20%) - 3 stars: 8 reviews (3%) - 2 stars: 8 reviews (3%) - 1 star: 15 reviews (6%) ### Most mentioned pros - Features like call recording, smart routing, and analytics help improve team performance. - fast calling, with the plugin you can dial directly from the web pages, you don't have to worry about making a typo - In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. ### Most mentioned cons - After call response is not unto the mark can be improved and ringtones in it are not that great - Pricing can become expensive as you scale or add premium features. - They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. ## CloudTalk customer reviews Showing reviews 1-25 of 270 (page 1). ### Great IVR & solid value - Overall rating: 5/5 - Reviewer: Matej K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Very positive! Sending the high-five to their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors. #### Cons The mobile app could be improved, but we prefer the desktop app anyways. #### Reasons for choosing CloudTalk Best value for the pricing, solid support --- ### Best All in One tool regarding communications - Overall rating: 5/5 - Reviewer: Pedro A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Very good. Execelent Integrations and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. #### Cons The option to send MMS inside Europe. It's not possible yet. #### Reasons for choosing CloudTalk Less expensive and more options / integrations --- ### Unreliable tool for small businesses that do not work 24/7 - Overall rating: 2/5 - Reviewer: Andres S. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The waiting time for the phone lines is short. That is the main positive thing #### Cons Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful. #### Reasons for switching to CloudTalk Cloudtalk includes an option for SMS's #### Vendor response I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at support@cloudtalk.io to discuss how we can make this right. Replied March 2023 --- ### Great product and fantastic support! - Overall rating: 5/5 - Reviewer: Frederico L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions. #### Cons The cloudtalk team is improving along the way. We have experienced some temporary bugs. #### Reasons for choosing CloudTalk Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for. #### Reasons for switching to CloudTalk The hardness to communicate with Twillio and to obtain support for our desirable functions. --- ### Cloudtalk is the many tools in one - Overall rating: 5/5 - Reviewer: Iliana L. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent. #### Cons The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM. #### Reasons for choosing CloudTalk Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team. #### Reasons for switching to CloudTalk Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls. --- ### App is Good But Still Needs Improvement - Overall rating: 3/5 - Reviewer: Careyn Q. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need #### Cons Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!! #### Reasons for switching to CloudTalk Switch was made as part of the company's restructuring process. --- ### Great for remote working! - Overall rating: 4/5 - Reviewer: Maddy Z. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality. #### Cons The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote. #### Reasons for switching to CloudTalk needed to be able to ring the same line to mulitple users --- ### Well functioning and good integration with HubSpot - Overall rating: 4/5 - Reviewer: Victor S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot #### Cons The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information. #### Reasons for choosing CloudTalk Ease of use and ease of deployment. #### Reasons for switching to CloudTalk Freshcaller did not have a good integration for hubspot --- ### Simple cloud phone system with a reasonable pricing - Overall rating: 5/5 - Reviewer: Philipp D. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using CloudTalk as a could-based phone system for our sales and customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan. #### Cons 1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market) #### Reasons for choosing CloudTalk Availability of local numbers + competitive pricing. --- ### Great software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Good experience, easy to use and setup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pretty cheap, easy setup and a good free tier. The other products are really lacking that. #### Cons They need an app for phone too that is good. #### Reasons for choosing CloudTalk They were more expensive and harder to set up and especially freshcaller were so annoying in their onboarding and lied a lot. --- ### Good tool for fast dialing - Overall rating: 4/5 - Reviewer: Eva L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. fast calling, with the plugin you can dial directly from the web pages, you don't have to worry about making a typo #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros you can easily dial numbers from CRM, fast #### Cons if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem) --- ### Promised loads - sadly failed to deliver in many ways - Overall rating: 2/5 - Reviewer: Ciaran C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The call recording & integration into our CRM was a really nice feature for us #### Cons We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed. #### Reasons for choosing CloudTalk Good sales pitch....disappointing delivery. #### Reasons for switching to CloudTalk Needed a better service that linked into our CRM, recorded and scaled. --- ### Great business phone system, awesome quality! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Online Media - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Our whole phone communications runs using CloudTalk. We have sales and support team using it. Love their customer support team. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business. #### Cons None, so far it's been very smooth ride without any hassles. #### Vendor response Dear client, thank you very much for taking the time to leave us this review. We understand that the time is money for our customers. To save their time, CloudTalk focuses on the providing many advanced features and integrations for customers and we are really happy that you appreciate it. Thanks! Kris from CloudTalk Replied June 2019 --- ### Great telephony system, great CRM integrations - Overall rating: 5/5 - Reviewer: Rudy S. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Their support is amazing and their support staff as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use. Also updating is very easy and fast. #### Cons Sometimes it would give us an error or say things like call not connected. #### Reasons for choosing CloudTalk The price and service was reasonable. --- ### Fairly good dialer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered was fairly good #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros have great call recording feature which makes it easy to find a previous call #### Cons glitches at times , does not show you who you miss a call from just tells you that you have missed a call. --- ### Support / Sales not at level it should be - Overall rating: 5/5 - Reviewer: Joe J. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered I love the product and would love to continue to use it, I wish it was less expensive and had better support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs. #### Cons After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls. #### Reasons for choosing CloudTalk Hubspot #### Reasons for switching to CloudTalk I wanted more feature while moving our office into covid / remote work. --- ### Easiest phone system to start with - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us. #### Cons We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues. #### Vendor response Dear client, We are so happy to hear that you work with us for more than 2 years. Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning." We always try to listen and adjust our product according to the customers needs. Have a great day! Kris from CloudTalk Replied June 2019 --- ### CloudTalk features are amazing! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We're very satisfied with using CloudTalk. I would definitely recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CloudTalk is a great tool to take your phone support to the next level. Our team is using CloudTalk integration with Salesforce Service Cloud and it's a time saver. #### Cons It's not available for all countries, but I would say it's the same as other solutions. #### Vendor response Dear customer, thank you for choosing CloudTalk :) We are really glad that our solution helped your business. We believe that the integration with the right tools can be really time-saving option. Thanks for sharing your opinion with the community. Have a great day! Kristy from CloudTalk. Replied June 2019 --- ### Great scalable solution - Overall rating: 4/5 - Reviewer: Jan J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered As a financial institution we needed to easily record our phone calls, however Cloutalk offers much more - mostly as a good solution for multi-national call center. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Cloudtalk offers simple yet powerful solution for both small and large enterprises. #### Cons Customer support could use some more work in terms of how useful or polite they are. --- ### Call center management platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered it does the job and is very professional #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Features like call recording, history, reporting make CloudTalk a good call management application #### Cons Customer service is not fully available sometimes. --- ### Great Cloud Phone App - Overall rating: 4/5 - Reviewer: Selim D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated. #### Cons It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again. --- ### Great price-performance ratio, lots of useful features to simplify work - Overall rating: 5/5 - Reviewer: Rastislav Š. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered It saves time and makes some processes smoother and more transparent. And that's what we needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubspot integration, multi-platform integration, support, easy setup, detailed analytics. #### Cons None, everything works just fine and we didn't have to solve any bigger problems #### Reasons for choosing CloudTalk Recommendations and previous experiences. --- ### Great value for money - Overall rating: 5/5 - Reviewer: Julius T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard. #### Cons I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality. --- ### Great telephony service. Highly recommended - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible. #### Cons Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here. --- ### CloudTalk Is Great Platform! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy integration with Pipedrive, pretty good call quality, logs calls and records. #### Cons Need an IOS app and names can be wrong on dialer but not wrong in CRM. #### Reasons for choosing CloudTalk Price soley. #### Reasons for switching to CloudTalk Price and integrations ## More reviews [Next reviews](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/?page=2) --- CloudTalk Reviews, Pros and Cons - 2026 Software Advice