# Best Call Monitoring Software - 2026 Reviews & Pricing

> Find the best Call Monitoring Software for your organization. Compare top Call Monitoring Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/call-center/monitoring-comparison

---

[Home](https://www.softwareadvice.com/)

/

Call Monitoring Software

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

# Best Call Monitoring Software of 2026

Updated July 17, 2026

On this page

1.  Popular Comparisons
2.  Buyers Guide

Filter products

165 results

### Compare Products

Showing 1 - 25 of 165 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    

### Compare Products

Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

[DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)

DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call ...[Read more about DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)

**4.8**

([325 reviews](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/))

**1**

recommendations

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Zoho CRM

+8 more

+7 more

+6 more

DialedIn CCaaS's Best Rated Features

5.0Data Management

See All

DialedIn CCaaS's Worst Rated Features

Workforce Management

See All

[CallTools](https://www.softwareadvice.com/call-center/calltools-profile/)

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call c...[Read more about CallTools](https://www.softwareadvice.com/call-center/calltools-profile/)

**4.8**

([156 reviews](https://www.softwareadvice.com/call-center/calltools-profile/reviews/))

**1**

recommendations

Free trial

Free version

Integrations

Integrations

SugarCRM

3CLogic

+28 more

+27 more

+26 more

CallTools's Best Rated Features

5.0Activity Tracking

See All

CallTools's Worst Rated Features

Alerts/Escalation

See All

[Readymode](https://www.softwareadvice.com/product/171343-Readymode/)

Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empow...[Read more about Readymode](https://www.softwareadvice.com/product/171343-Readymode/)

**4.6**

([143 reviews](https://www.softwareadvice.com/product/171343-Readymode/reviews/))

**1**

recommendations

Free trial

Free version

Integrations

Integrations

Gmail

Google Calendar

+13 more

+12 more

+11 more

Readymode's Best Rated Features

5.0Computer Telephony Integration

See All

Readymode's Worst Rated Features

Queue Management

See All

[Centralpoint](https://www.softwareadvice.com/crm/centralpoint-profile/)

Centralpoint, by Oxcyon, featured in Gartner's Magic Quadrant for Digital Experience Platforms and by 451 Research, is a Microso...[Read more about Centralpoint](https://www.softwareadvice.com/crm/centralpoint-profile/)

**4.6**

([9 reviews](https://www.softwareadvice.com/crm/centralpoint-profile/#reviews))

**1**

recommendations

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Microsoft SharePoint

+33 more

+32 more

+31 more

Centralpoint's Best Rated Features

5.0Data Import/Export

See All

Centralpoint's Worst Rated Features

3.0Web Forms

See All

[Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center...[Read more about Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

**4.2**

([569 reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/))

**1**

recommendations

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Zendesk Suite

+52 more

+51 more

+50 more

Dialpad's Best Rated Features

5.0Call Conferencing

See All

Dialpad's Worst Rated Features

Fax Management

See All

[Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group me...[Read more about Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

**4.7**

([883 reviews](https://www.softwareadvice.com/voip/ringover-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Zendesk Suite

Freshdesk

+37 more

+36 more

+35 more

Ringover's Best Rated Features

5.0Contact Database

See All

Ringover's Worst Rated Features

Real-Time Notifications

See All

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. St...[Read more about LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

**4.7**

([1787 reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/))

Free trial

Free version

Integrations

Integrations

BigCommerce

ProjectManager

+105 more

+104 more

+103 more

LiveAgent's Best Rated Features

5.0Corrective and Preventive Actions (CAPA)

See All

LiveAgent's Worst Rated Features

File Transfer

See All

[Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/)

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guid...[Read more about Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/)

**4.7**

([258 reviews](https://www.softwareadvice.com/crm/yonyx-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Zendesk Suite

Oracle B2C Service

+29 more

+28 more

+27 more

Yonyx's Best Rated Features

5.0Help Desk Management

See All

Yonyx's Worst Rated Features

Single Sign On

See All

[Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/)

Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the unde...[Read more about Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/)

**5.0**

([75 reviews](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Google Analytics 360

+2 more

+1 more

+0 more

Phonexa's Best Rated Features

5.0Prospecting Tools

See All

Phonexa's Worst Rated Features

Click Tracking

See All

[Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/)

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support team...[Read more about Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/)

**4.9**

([106 reviews](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Zoho CRM

+6 more

+5 more

+4 more

Squaretalk's Best Rated Features

5.0Interaction Tracking

See All

Squaretalk's Worst Rated Features

VoIP

See All

[PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/)

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personali...[Read more about PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/)

**4.8**

([176 reviews](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/))

Free trial

Free version

Integrations

Integrations

HubSpot CRM

Zapier

+18 more

+17 more

+16 more

PhoneBurner's Best Rated Features

5.0Reporting & Statistics

See All

PhoneBurner's Worst Rated Features

Customer Database

See All

[XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/)

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email...[Read more about XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/)

**4.8**

([130 reviews](https://www.softwareadvice.com/call-center/xcally-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Microsoft Teams

Freshsales

+24 more

+23 more

+22 more

XCALLY's Best Rated Features

5.0Call Scripting

See All

XCALLY's Worst Rated Features

2.0Performance Management

See All

[VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/)

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industr...[Read more about VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/)

**4.7**

([266 reviews](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Convoso

Vtiger CRM

+22 more

+21 more

+20 more

VICIdial's Best Rated Features

5.0Caller ID

See All

VICIdial's Worst Rated Features

3.0Real-Time Monitoring

See All

[Primo Dialler](https://www.softwareadvice.com/call-center/primo-dialler-profile/)

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporti...[Read more about Primo Dialler](https://www.softwareadvice.com/call-center/primo-dialler-profile/)

**4.8**

([108 reviews](https://www.softwareadvice.com/call-center/primo-dialler-profile/reviews/))

Free trial

Free version

Primo Dialler's Best Rated Features

5.0Call Center Management

See All

Primo Dialler's Worst Rated Features

1.0Predictive Dialer

See All

[Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/)

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Design...[Read more about Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/)

**4.8**

([82 reviews](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/))

Free trial

Free version

Integrations

Integrations

SendGrid

Salesforce Marketing Cloud

+10 more

+9 more

+8 more

Ricochet360's Best Rated Features

5.0Social Marketing

See All

Ricochet360's Worst Rated Features

Live Chat

See All

[CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organ...[Read more about CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

**4.7**

([158 reviews](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Stripe

+58 more

+57 more

+56 more

CTM's Best Rated Features

5.0Call Tagging

See All

CTM's Worst Rated Features

Call List Management

See All

[Playvox](https://www.softwareadvice.com/crm/playvox-profile/)

Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staf...[Read more about Playvox](https://www.softwareadvice.com/crm/playvox-profile/)

**4.8**

([109 reviews](https://www.softwareadvice.com/crm/playvox-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Slack

Freshdesk

+21 more

+20 more

+19 more

Playvox's Best Rated Features

5.0Reporting & Statistics

See All

Playvox's Worst Rated Features

Document Coding & Control

See All

[TenFold](https://www.softwareadvice.com/product/158638-Tenfold/)

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major...[Read more about TenFold](https://www.softwareadvice.com/product/158638-Tenfold/)

**4.7**

([143 reviews](https://www.softwareadvice.com/product/158638-Tenfold/reviews/))

Free trial

Free version

Integrations

Integrations

Zendesk Suite

SugarCRM

+9 more

+8 more

+7 more

TenFold's Best Rated Features

5.0Activity Dashboard

See All

TenFold's Worst Rated Features

Call Recording

See All

[Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/)

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including in...[Read more about Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/)

**4.8**

([104 reviews](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/))

Free trial

Free version

Integrations

Integrations

PaySimple

Amazon EC2

+17 more

+16 more

+15 more

Bright Pattern's Best Rated Features

5.0List Management

See All

Bright Pattern's Worst Rated Features

4.25Call Monitoring

See All

[AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/)

AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platfor...[Read more about AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/)

**4.8**

([59 reviews](https://www.softwareadvice.com/voip/avoxi-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Google Ads

+24 more

+23 more

+22 more

AVOXI's Best Rated Features

5.0Role-Based Permissions

See All

AVOXI's Worst Rated Features

Real-Time Monitoring

See All

[Myphoner](https://www.softwareadvice.com/call-center/myphoner-profile/)

Myphoner enables sales teams to easily manage their prospects with a simple to use cold outreach CRM, never has it been easier ...[Read more about Myphoner](https://www.softwareadvice.com/call-center/myphoner-profile/)

**4.7**

([99 reviews](https://www.softwareadvice.com/call-center/myphoner-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Microsoft 365

Gmail

+10 more

+9 more

+8 more

Myphoner's Best Rated Features

5.0Caller ID

See All

Myphoner's Worst Rated Features

Lead Segmentation

See All

[DialMyCalls](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/)

DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text messaging a...[Read more about DialMyCalls](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/)

**4.8**

([51 reviews](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Slack

Freshdesk

+14 more

+13 more

+12 more

DialMyCalls's Best Rated Features

5.0Risk Alerts

See All

DialMyCalls's Worst Rated Features

5.0Access Controls/Permissions

See All

[Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations t...[Read more about Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

**4.5**

([395 reviews](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

Google Maps

+11 more

+10 more

+9 more

Convoso's Best Rated Features

5.0Lead Generation

See All

Convoso's Worst Rated Features

3.0Reminders

See All

[Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platform that h...[Read more about Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

**4.6**

([295 reviews](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Salesforce Sales Cloud

HubSpot CRM

+31 more

+30 more

+29 more

Kixie PowerCall's Best Rated Features

5.0SIP Trunking

See All

Kixie PowerCall's Worst Rated Features

API

See All

[wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/)

At Wolkvox, we believe that every interaction with your customers can become a Power Conversation: a relevant, seamless experien...[Read more about wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/)

**4.6**

([100 reviews](https://www.softwareadvice.com/call-center/wolkvox-profile/reviews/))

Free trial

Free version

Integrations

Integrations

Microsoft Power BI

Mailgun

+2 more

+1 more

+0 more

wolkvox's Best Rated Features

5.0Real-Time Monitoring

See All

wolkvox's Worst Rated Features

Progressive Dialer

See All

1

[2](https://www.softwareadvice.com/call-center/monitoring-comparison/?page=2)[3](https://www.softwareadvice.com/call-center/monitoring-comparison/?page=3)[4](https://www.softwareadvice.com/call-center/monitoring-comparison/?page=4)[5](https://www.softwareadvice.com/call-center/monitoring-comparison/?page=5)[6](https://www.softwareadvice.com/call-center/monitoring-comparison/?page=6)[7](https://www.softwareadvice.com/call-center/monitoring-comparison/?page=7)

## Popular Comparisons

[

LiveAgent vs Zendesk Suite

](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[

Zoho Desk vs Freshdesk

](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[

Dynamics 365 vs Bitrix24

](https://www.softwareadvice.com/compare/106335-Dynamics-365/vs/128326-bitrix24/)[

Convoso vs Ringover

](https://www.softwareadvice.com/voip/ringover-profile/vs/safesoft-contact/)[

DialedIn CCaaS vs Talkdesk

](https://www.softwareadvice.com/call-center/chasedata-profile/vs/talkdesk/)[

Aircall vs CallHippo

](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[

3CX vs Dialpad

](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/dialpad/)[

Five9 vs Kixie PowerCall

](https://www.softwareadvice.com/call-center/five9-profile/vs/kixie-powercall/)

For many companies, phone conversations with clients are critical to their success. Naturally, they need a way to ensure that each call leaves the customer satisfied.

When managers are able to listen in on calls made by employees, as well as influence those calls through coaching or chatting with the customer themselves, they increase the effectiveness of the agent.

This buyer’s guide is intended to explain the functionality of call monitoring software, its benefits and how to differentiate it from other systems. We’ll cover:

_(Click on a link below to jump to that section.)_

[What Is Call Center Monitoring Software?](#WhatIsCallCenterMonitoringSoftware)

[Common Functionality of Call Monitoring Software](#CommonFunctionalityofCallMonitoringSoftware)

[Differentiating Call Monitoring, Quality Monitoring and Call Quality Monitoring](#DifferentiatingCallMonitoringQualityMonitoringandCallQualityMonitoring)

[Benefits of Call Monitoring Software](#BenefitsofCallMonitoringSoftware)

[What Type of Buyer Are You?](#WhatTypeofBuyerAreYou)

## What Is Call Center Monitoring Software?

Call center monitoring software includes functionality used by call center supervisors to ensure employees are performing as expected and customers are having a useful and pleasant experience.

Call monitoring functionality is typically included within [call center software platforms](https://www.softwareadvice.com/call-center/).

## Common Functionality of Call Monitoring Software

Call monitoring functionality offers a few different ways call center supervisors can check on and influence agents. These include:

**Monitoring**

Call monitoring simply allows supervisors to listen in on calls without the agent or caller knowing.

**Whispering**

Whispering allows supervisors to speak to agents without the caller knowing. This is useful when supervisors are training new agents or need to coach agents during an important call.

**Barging**

Barging allows supervisors to join the calls they monitor and speak to all parties on the line.

The features above are so core to call monitoring solutions, in fact, that many users refer to the products as "monitor-whisper-barge software."

## Differentiating Call Monitoring, Quality Monitoring and Call Quality Monitoring

If you manage a call center and are looking for a solution to monitor, whisper and barge on calls, you may find some confusing results when searching online.

The problem is that the term "call monitoring" can sometimes refer to other types of systems and applications. Here are the types of systems that may show up during your search and how they are different:

-   **Call monitoring** refers to the functionality explained above: monitoring, whispering and barging on calls.
    
-   **Quality monitoring\*** refers to software that helps measure the performance of agents, on criteria such as accuracy, professionalism and effectiveness, and quantitative key performance indicators (KPIs). Some of these systems employ speech analytics to determine what is being said and the overall tone of the call.
    
-   **Call quality monitoring\*** refers to software that analyzes the actual audio quality of a phone call. This helps companies address issues with echo, choppiness and delay on a phone connection.
    

_\*These are typically full systems or modules, instead of features within a larger system._

Unfortunately, marketing tactics have caused these terms to be used interchangeably. Be sure to check the features offered with each solution to determine which product you truly need.

## Benefits of Call Monitoring Software

The ability to view calls on a dashboard and interact with them in real time is beneficial in a few key ways:

-   **Train new agents effectively.** Call centers need their employees to be ready for any situation, whether it’s with an angry customer or a potential client. With call monitoring software, new hires can listen in on calls made by senior employees, and supervisors can listen in and coach employees during their first week on the job or during important calls.
    

_A live call list in_ [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/)_, with the ability to monitor calls_

-   **Resolve disputes quickly.** Managers and supervisors can view live calls on a dashboard and also “barge in” on calls to redirect the conversation toward a desired outcome for the customer.
    
-   **Cloud-based call monitoring offers flexibility.** With a cloud-based deployment, users can view and listen to calls from any location with an internet connection, adding flexibility and convenience to work.
    

## What Type of Buyer Are You?

Call monitoring software applications are useful for many types of call center or customer service organizations, such as:

-   **A company needing a phone system** can use a [business VoIP system](https://www.softwareadvice.com/voip/), which allows for internal and external calls, voicemail, caller ID and more. If your company doesn’t make frequent sales or customer assistance calls, a call monitoring application may not be necessary.
    
-   **Customer service departments** are on the phone frequently, and these interactions must flow toward a satisfactory result for the client. Using call monitoring, supervisors can listen in on calls and step in to address a customer’s problem if necessary.
    
-   **Sales departments** also need to make several phone calls a day to talk with prospects and close transactions. Sometimes, sales managers need to coach new employees without the potential client hearing, and call whispering can assist with this.