Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.

Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.

If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.

A cloud-based application called Zoho Desk can handle client enquiries from several channels, including emails, chats, social networks, and phone. To assist agents in handling enquiries and providing prompt and efficient resolutions, it provides capabilities for ticket administration, automation, knowledge bases, reporting, and analytics. Customized analytics and real-time dashboards from Zoho Desk offer information on customer assistance performance that can be used to inform decision-making. It is a well-liked option for small and midsize businesses because of its user-friendly design and reasonable price.

• When you choose to connect everything with his website or application, it offers a straightforward widget code with only a few clicks.• For iOS and Android smartphones, there is an extremely user-friendly specific app for Zoho Desk.• The dashboard interface makes it simple to keep track of every single one of your complaints and agents.• Each ticket may have tags added to it so you can categories and analyze it for problems.• Interacting with consumers through various ways• Cross-departmental teamwork • Handling minute gears and cogs • Automatic ticket assignment

• A key element that is lacking from Zoho Desk is the absence of a desktop application.• The Recent items shortcut icon may have been better positioned just at top header menu rather than the footer.• The footer menu requires larger icons because some of them are difficult to see on smaller displays.• Certain features' functionality depth may seem constrained as prices increase.• The system has to be heavily customized in order to function.

Sign in and sign out is is user friendly

Document application and ease of use of it

It helps in managing assets inventory, ticketing. It increase team efficiency to work with better trackability and meeting of SLA.

Zoho is great ITSM tool. It helps us in manage Assets inventory, ticketing over cloud. It is easy to implement, automate and customizable. It have knowledge base, where you can manage your common IT issues related docs or policies and shared within the team. Reports and statistics are quite good related to others. Announcement feature is also good, where you can announce any IT related maintained or downtime to the organization.

Price is quite high. Zoho have some standard field names with specific values, which can't be deleted or renamed, you have to create again as per your requirement, which creates duplicity. Also there is delay in automated mail alerts.