--- title: "LiveAgent Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LiveAgent. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveAgent is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/liveagent-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) / LiveAgent Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/liveagent-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) # LiveAgent User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,788 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,273 reviews (71%) - 4 stars: 459 reviews (26%) - 3 stars: 49 reviews (3%) - 2 stars: 6 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes - We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! - Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. ### Most mentioned cons - Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. - The free plan is limited, the interface can feel slightly outdated, and advanced features require a paid upgrade. - It also takes a while to fully learn all the features, and some customizations aren’t as intuitive as they could be. ## LiveAgent customer reviews Showing reviews 1-25 of 1,788 (page 1). ### Makes our customer support easier to manage - Overall rating: 5/5 - Reviewer: Shivam A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall LiveAgent has been a good support tool for us. Once we learned the basics, it helped us keep replies more organized and saved time compared to handling customer messages manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it brings chats, emails, and tickets into one place. It’s simple to see what’s pending and reply faster without switching between different tools. #### Cons The interface looks a bit crowded in some areas, and new team members need a little time to get used to where everything is. #### Reasons for switching to LiveAgent It lacks features compared to live agent and I can't spend at two places. --- ### We've been using LiveAgent for almost a decade now. - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most versatile and modern customer support tool we have been using for more than a decade already! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! #### Cons We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain #### Reasons for choosing LiveAgent I was not making the decision but I suggested LiveAgent to the company. --- ### Fast, efficient and easy to navigate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. #### Cons I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. --- ### All in one communication hub - Overall rating: 5/5 - Reviewer: Arpita J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. #### Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. --- ### High-value support tool with a few formatting hurdles - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, LiveAgent has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. #### Cons The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. #### Reasons for switching to LiveAgent The primary driver for the switch was the unmatched price-to-performance ratio. We were looking for a robust, enterprise-level ticketing system that didn't come with a 'big tech' price tag. LiveAgent provided all the essential automation and reporting tools we needed at a fraction of the cost of our previous provider. --- ### An effective and reliable Helpdesk solution that made our customer support more simplified. - Overall rating: 5/5 - Reviewer: Ishant S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. #### Cons Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. #### Reasons for switching to LiveAgent Our company required a unified, multi-channel customer support system that would form one platform that incorporates email, chat, and social media. LiveAgent also had superior reporting, quicker response and easy interface, which made it more effective in our marketing and customer care activities. --- ### Live agent - Modern solution for our multichannel communication - Overall rating: 5/5 - Reviewer: Markéta N. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We are very satisfied with LiveAgent overall. Implementing the system has significantly simplified our day-to-day customer service management. By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams. We especially appreciate the high level of flexibility, which allows us to adjust most settings ourselves without needing assistance from support or IT. This saves us both time and costs. Features like IVR, detailed reporting, easily customizable templates, and simple chat integration allow us to tailor the system to the needs of each brand or country we support. As a result, we’ve seen a notable improvement in performance, for example our SLA has increased from 80% to 97%, and our average response time has decreased from 24 hours to approximately 6 hours. LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Unified inbox for all channels. We used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. - Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team. - System flexibility. Everything is clear, easy to configure, and allows for quick adjustments based on current needs. - Powerful features. IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. - Balanced agent workload. Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. - Time and cost efficiency. Since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money. #### Cons We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. #### Reasons for choosing LiveAgent We chose LiveAgent based on a combination of key factors. What impressed us the most were the extensive configuration options, user-friendly interface, and features such as IVR, detailed reporting, and easy chat integration. A major advantage is the ability to manage most of the setup independently, without needing external assistance – saving both time and costs. LiveAgent allowed us to unify communication across multiple channels and brands, which brought more clarity and efficiency. Last but not least, the excellent price-to-performance ratio played a big role – considering everything the system offers, it’s a highly competitive solution. #### Reasons for switching to LiveAgent All of the reasons above I have written in the review #### Vendor response Hi Markéta, Thank you so much for the detailed review, we appreciate it a lot! We're beyond happy that you've been satisfied with LiveAgent thus far and that we can contribute to a smooth and efficient running of your your customer care operations! Thank you for your continuing support and remember that if you ever need assistance, you can reach us 24/7! :) - All the best, the LiveAgent team Replied July 2025 --- ### Simple IS better. - Overall rating: 5/5 - Reviewer: Bryan C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Im going to suggest this platform where ever i go. There isn't a simpler software that could match LiveAgent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros i really think that Helpdesk saas companies really tend to overcomplicate the ticketing software model to both justify the price as well to get some kind of edge up on competitors, when really all you need is the simplicity of tracking the actual open close of the ticket. I just dont always see a benefit of spending 60% of the time of a ticket trying to move the ticket along a pipeline instead of on the actual issue its self. I really enjoy the simplicity of liveagent as well as how easy it is to recall old tickets. Im not going to care about which technician moved ticket #9492384 to the state of "Out of Office" in 3 months from now. no i love clicking the search and typing what i need and opening the old tickets of what i need. Plus making a ticket is as simple as emailing the relay, or clicking + and making a ticket with 3 questions, not 40 REQUIRED fields. #### Cons When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history. i dont like it. #### Reasons for choosing LiveAgent SIMPLE, nice UI, ease of email setup. Basically how the product worked for our company and what we expected and didn't expect of integration. We still wanted control over our helpdesk, and if its via email we can still operate outside logging in. #### Vendor response Hi Bryan, thank you very much for your positive review! As you pointed out, a solution that offers a wide range of useful features without unnecessary complexity is often all a business really needs — and we're proud to offer just that: a full-featured, yet simple and effective platform. We're happy that it has been working well for you! Thank you also for the suggestion for improvement, we appreciate your feedback. If you ever need help with anything, please feel free to contact our support team anytime! - All the best, the LiveAgent team Replied July 2025 --- ### A great solution, with a few quick win opportunities to be better! - Overall rating: 4/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before! With a few minor tweaks, this platform could easily outpace its competitors! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The single pane of glass approach to contact center management is great! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding! #### Cons The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. #### Reasons for choosing LiveAgent Better pricing, good features, aligned more with our needs as a growing business. #### Reasons for switching to LiveAgent Needed more features, and desire to combine email/phone/chat into one dashboard for our customer service team. #### Vendor response Hello Sam, thank you so much for the words of appreciation, as well as for the very detailed feedback! Your comments are truly valuable to us, and you can rest assured that they have been dully noted. We're glad that you have been satisfied with us overall, and we're always here for you (24/7), in case you need help or want to share more feedback with us directly. Thanks once again for your support! - All the best from the LiveAgent team Replied July 2025 --- ### Dependable, Smooth Interface, with Room to Refine - Overall rating: 5/5 - Reviewer: Monica V. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Live Agent delivers a solid, user-friendly support experience. It strikes a good balance between speed and personal connection. The interface is intuitive, and it’s easy to keep track of conversations and tickets. There are a few pain points, like occasional hiccups when switching channels or handing off issues between teams, but nothing that outweighs the benefits. It’s a dependable tool that makes both customers and support teams feel more in sync. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is how fast and personal support feels with real-time responses. The user-friendly interface is also superb. #### Cons What I like least is that things can get a little clunky when switching between channels (like from email to chat to ticket). Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams. It’s not a deal-breaker, but it can slow things down, especially in more complex cases. #### Reasons for choosing LiveAgent LiveAgent offers a clean, user-friendly, intuitive interface. #### Vendor response Hi Monica, thank you very much for reviewing us and sharing your thoughts! We are glad that your experience with us is overwhelmingly positive and we're sorry for any smaller hiccups that you have experienced. You are more than welcome to contact our support team, available to you 24/7, and discuss with them the issue that you described in your review. I hope we'll be able to make your experience with us even smoother! :) - All the best, team LiveAgent Replied July 2025 --- ### Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly - Overall rating: 5/5 - Reviewer: Shivbhadrasinh G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. LiveAgent has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LiveAgent brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. #### Cons The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. --- ### LiveAgent...Yes! - Overall rating: 4/5 - Reviewer: Joanne C. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am writing to share my positive experience with LiveAgent. I have found the platform to be an excellent, user-friendly product that has integrated well into our workflow. The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success. We appreciate the value this platform provides and look forward to continuing our use of the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate that everything is consolidated in one place, which eliminates the need to flip back and forth to locate items. #### Cons LiveAgent has remained the same for several years, and I believe it is time for an update and a facelift. --- ### Very helpful tool for managing customer support easily - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with LiveAgent is very good. It has really helped me manage all customer communication in a better way. Now everything is in one system so work becomes more organized and less stressful. I can reply faster and keep track of all tickets properly. After using it for some time I found it very easy and comfortable to work with. It has improved my efficiency and made customer handling much smoother #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked most about LiveAgent is that everything comes in one place, which makes my work much easier. Before using it, I had to check emails chats and other platforms separately and it was quite confusing. But now everything is properly organized so I do not miss any customer message. The live chat feature is very useful because I can reply quickly and customers feel more satisfied. The ticket system is also very Good because it helps track each query clearly. I also liked that it supports multiple channels and is flexible according to our needs. #### Cons One thing I did not like much is that in the beginning it was a little difficult to understand all the features. There are many options so it takes some time to get used to it. --- ### Good Tool for Daily Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with LiveAgent is very good. It really helps me manage all customer messages in one place, so I do not miss anything. Before it was confusing with emails and chats but now everything is organized. It makes my work easier and I can reply faster. I feel more relaxed because I know all tickets are tracked properly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing I like is the ticket system. It keeps all customer queries in order and easy to handle. Live chat is also very helpful because I can give quick replies to customers. It improves my productivity and saves time. Also it is easy to use once you understand it. #### Cons One thing I do not like is limited customization. I want more options to change colors or design to match my website. Also in the beginning it was little confusing to understand all features. But after some time it becomes okay. --- ### "An effective and dependable customer support solution" - Overall rating: 5/5 - Reviewer: Sanket Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. #### Cons The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. --- ### Budget Friendly Social Media Responding Tool - Overall rating: 4/5 - Reviewer: Cole W. - Verified reviewer: Yes - Industry: Utilities - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for our Customer Service team to manage responses too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Value for money. LiveAgent is an easy to use tool, for responding too social media complaints. Interface is fairly easy, as well as it's connecting ability. #### Cons The actual chat ability is great, however note that LiveAgent is a jack of all trades as a tool and master of none. This means the interface can be a bit clunky at times and the reporting is limited. --- ### Quick and Helpful Support Made Simple - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using live chat in our business has really improved our customer support. It saves us a lot of time and helps us give quick and smooth support. At the same time we can talk to customers in a friendly and caring way so they feel valued. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since all our communication is in one place our team can reply faster and work better. LiveAgent makes it very easy to chat with customers in real time and solve their problems quickly. The canned responses are very useful especially during busy hours. #### Cons I have been using LiveAgent for many years, and it meets all my needs. I honestly do not have anything to dislike about it. --- ### My experience using Liveagent at Workplace - Overall rating: 5/5 - Reviewer: Aman V. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am product manager at Tata Clique and we sell numerous of consumer end products in our platform. So instant solution to our customers queries are must. With liveagent we frequently give tickets to our customers for their complaint. We can make omni channel talks through email and social media sites. Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers. It helps us to manage support tickets, live chats, social media questions with our customers. It helps us to frequently connect with our clients and help us more to grow our business. #### Cons There is nothing to be dislike about liveagent I am using this software from a long time. I have find that the app might get complex for the first timers but when you start using it and dive in more then you understand the liveagent more. I can say the learning curve is not so easy. --- ### LiveAgent - great chat agent - Overall rating: 5/5 - Reviewer: Josh S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! LiveAgent has been a nice improvement for our company. It makes it easy to connect with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Way to connect with our customers on their terms, and chat is a nice method and LiveAgent does a good job to make that happen. #### Cons Mobile app could improve a bit, it seems a little bit outdated. but otherwise I think it's a fine system. --- ### good system, we are fine with it since more than a year now - Overall rating: 5/5 - Reviewer: Marcus S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. as already mentioned, it works fine. It has a structured an intuitve layout, so that even people who are not used to ticketing-Systems can easily use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we are using it for a year now and it does what it is supposed to do, so we will continue using it for our office. #### Cons some parts (as like ai-features) have a strong focus on english. As our customers usually speak German, we are limited in using those features --- ### A Simple and Reliable Customer Support Tool - Overall rating: 4/5 - Reviewer: Pushkar D. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LiveAgent all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly. #### Cons We have not faced any glitches while using LiveAgent. It makes customer service easier and helps us build customer loyalty --- ### Good service - Overall rating: 5/5 - Reviewer: Tine S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm using live agent for few years without problem. Price is reasonable and worth services provided, design is also good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, pretty good pricing, fast support. There is also chat option and knowledge base as well as subdomain. #### Cons Too few function in basic package like more agents or call center. It could be also good to include AI support. When you click spam button nothing happend, sender email must go to black list that you don't recieve emails from this email address again. #### Vendor response Hello Tine, thank you very much for the detailed review! It's true that the extent of available functions depends on the purchased package, but the good new is that our AI Chatbot and AI Answer Assistant are actually available in all paid packages, even in the most affordable one! Also, if you keep experiencing any sort of issues, like with the spam button, please do not hesitate to contact our support team and report the issue. Your feedback may help us resolve bugs that could otherwise slip our attention. Thanks so much once again, and feel free to reach out any time if there is something we can help with! :) - Best, team LiveAgent Replied July 2025 --- ### Deliverd LiveAgent Review - Overall rating: 4/5 - Reviewer: Junaid H. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A pretty solid software that improved our clients booking directly from our website much more often. It answers most general inquires really fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software works great for fast and reliable customer engagement. It can customize client experience by multi-tasking and providing a sense of rapport. #### Cons Costs to hire and train live agents can be expensive, but also its hard to use LiveAgent if your trying to scale your business. #### Vendor response Hi Junaid, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to contact our support team via chat or email if you have any questions or issues - we're here for you 24/7! -LiveAgent team Replied April 2025 --- ### Ace it in customer support with LiveAgent, the greatest of all time. - Overall rating: 5/5 - Reviewer: Brooke S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything about LiveAgent has worked so perfectly so far. It makes it easy to interact with our customers and help us provide quick support services. Since day one, the LiveAgent experience has been very flawless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AI auto-reply tool that help us offer customers quick responses. LiveAgent integration with our other products makes it easy to centralize our customer communications. The detailed reports and logs that help us to track our success in customers engagements. LiveAgent has multiple ways to interact with customers like live chats and calls. #### Cons There has been no problems with LiveAgent. The experience has been spotless. #### Vendor response Hey Brooke! Thanks for sharing your experience with LiveAgent. It’s awesome that our AI auto-reply tool and integrations help streamline your customer interactions. Glad to hear reporting and multiple communication options are working well for you too. If you ever need anything, we’re here to help! - The LiveAgent Team Replied March 2025 --- ### Master of consolidated communication channels - Overall rating: 5/5 - Reviewer: Ridhima C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. #### Cons The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/?page=2) --- LiveAgent Reviews, Pros and Cons - 2026 Software Advice