CallHippo
About CallHippo
Awards and Recognition
CallHippo Pricing
Bronze plan: $14 per user per month Silver plan: $24 per user per month Platinum plan: $35 per user per month
Starting price:
$20.00 per month
Free trial:
Not Available
Free version:
Available
Other Top Recommended Call Center Software
Most Helpful Reviews for CallHippo
1 - 5 of 528 Reviews
Tanya
11 - 50 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed October 2021
Great little tool for sales calls
Eric
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Customer Support by CallHippo Team | [SENSITIVE CONTENT HIDDEN]
[SENSITIVE CONTENT HIDDEN] was helping me today and he ROCKS! Any time I have needed questions answered, the support team has been extremely helpful.
PROSOnce you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.
CONSOur agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one. Regardless, the new account openings are resolved quickly.
Reasons for switching to CallHippo
Pricing and support
Pinal
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Feedback
Happy with services. Calls get connected Smoothly.
CONSPrice is bit Expensive. when we compare to other.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2022
Worst Technical Experience Coupled with Customer Service that Goes in Circles
My overall experience has been terrible. Terrible customer support, its like the agents never have access to information in your system, they take you through the same trouble shooting time and time again and don't appear to realise how their own system works. I.e., they could not advise me that I should use forced call tagging if I cannot add call tags after a call as a way to overcome that problem. It sounds like a small thing but it is constant and leads to a very poor user experience.
PROSIntegrates with other features, good transcription of calls, high quality transcriptions.
CONSCustomer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They
Reason for choosing CallHippo
It seemed a bit cheaper, but its not.
Reasons for switching to CallHippo
They stopped supporting outbound calls from Australia. They were great.
Vendor Response
Hi, Really sorry for your experience. As we cannot see your details, (the review being anonymous), and we are not able to reach out to you to get it sorted. If you can send us an email at escalation@callhippo.com with reference to this review we will get your complain escalated internally and try correct the experience you had with us.
Replied April 2022
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
An Exceptional Choice for VOIP Services
Great experience. I would find it hard to move to another VOIP provider.
PROSCallHippo is very easy to use, the support staff and management are excellent and there have been very few hiccups during our time with CallHippo
CONSIt could do with a search function for searching numbers dialed in lieu of having to download an Excel file
Reason for choosing CallHippo
I think the overall and efficiency of the support staff and also Management
