--- title: "CallHippo Software Reviews, Demo & Pricing - 2026" description: "Review of CallHippo Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/callhippo-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / CallHippo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/callhippo-profile/alternatives/) # CallHippo Review From $25-$55/month Free version Free trial 5 plans Wondering if CallHippo is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CallHippo 4.4 [(691)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Pricing Starting at $25.00 per user per month ### About CallHippo CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more. Key features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. The platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. Additionally, it integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Do you work for CallHippo? [Manage this product listing](https://www.g2.com/products/callhippo/claim_requests/new?auto=true) Wondering if CallHippo is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## CallHippo User Interface ## Popular CallHippo Alternatives Main Product CallHippo 4.4 [(691)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(887)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) 4.5 [(726)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.64Value for money - 4.21Customer support - 4.43Functionality Pricing Starting at $10.00 per month Get Price ## CallHippo Pros and Cons We analyzed 691 verified reviews for CallHippo to find out what actual users really think. Select to learn more Responsive And Helpful Assistance CallHippo's customer support is consistently praised for being prompt, attentive, and solution-oriented. Users highlight the team's willingness to address even minor issues, provide clear guidance, and offer reliable help during setup and troubleshooting. The support staff is described as friendly, patient, and available at all times, making it easier for businesses to resolve problems and maximize platform value. Quick And Simple Onboarding Setting up CallHippo is described as fast and uncomplicated, with minimal technical requirements. Users appreciate the clear instructions, easy deployment, and helpful support during the setup phase. The process is accessible for beginners and allows businesses to get started without outside assistance or complex hardware. Intuitive And Customizable Interface Users find CallHippo easy to navigate, with a user-friendly design and straightforward controls. The platform offers a wide range of customizable features and integration options, making it simple to tailor the system to specific business needs. Its clear layout and accessibility across devices help both technical and non-technical users manage communications efficiently. Difficult Refund And Cancellation Process Users frequently encounter problems when trying to cancel services or obtain refunds from CallHippo. Reports mention auto-renewals, delayed or denied refunds, hidden cancellation procedures, and ongoing charges after account closure. The process is described as frustrating and time-consuming, with support often unhelpful in resolving billing disputes. Confusing And High Costs Many users find CallHippo's pricing structure unclear and unexpectedly expensive. Complaints include fast-draining credits, hidden charges, costly add-ons, and misleading advertised rates. The lack of transparency and difficulty in estimating final costs make it challenging for businesses to assess value and manage expenses effectively. Limitations And Reliability Issues CallHippo's calling features face criticism for frequent call drops, connectivity problems, and device restrictions. Users report trouble dialing certain numbers, limited app compatibility, and inconsistent call quality. Issues like missing basic functionalities, confusing dialer experience, and unexpected charges for calls further impact reliability and user satisfaction. ## CallHippo Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Basic $0.00 per user, per month Plan includes: - 1 Free Phone Number - Free WhatsApp Business API - Voicemail - Click to Dial - SMS (Text messages) & MMS Starter $25.00 per user, per month Plan includes: - Everything in Basic + Telephony - Unlimited Minutes (Includes Both Landline & Mobile Calling) - Free WhatsApp Business API - 100 SMS (Text Messages) - Basic Report Analytics - Free Omnichannel Inbox - MMS - Forward-To-Device - Click to Dial - AI Global Connect Read More Professional $39.00 per user, per month Plan includes: - Everything in Starter + - Multilingual IVR - AI Reports / Analytics - Email Notification for Voicemail - Role Based Access Control - Call Distribution (Cascading) - Custom Greetings - Call Recordings - AI Voicemail Transcription Ultimate $55.00 per user, per month Plan includes: - Everything in Professional + - DID Group - Call Reminder - Custom Ring Time - Multilevel IVR - Call Blocking - Embedded Dialer Integration - 24/7 Support - Phone Support - CRM-Based VIP Routing Read More Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CallHippo Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of CallHippo Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Routing Blended Call Center Callback Scheduling Call Center Management Call Logging Call Reporting Call Routing Call Tracking Metrics Collaboration Tools Contact Management CRM Customizable Reports Dashboard Inbound Call Center IVR Manual Dialer Multi-Channel Communication On-Demand Recording Outbound Call Center Phone Key Input Predictive Dialer Quality Management Queue Management Real-Time Analytics Recording Reporting & Statistics SIP Trunking Status Tracking Text to Speech Third-Party Integrations Voice Customization VoIP Connection ## CallHippo Integrations Freshdesk Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Outreach Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review See all 20 integrations ## CallHippo User Reviews ## CallHippo customer ratings - Overall rating: 4.4/5 - Total reviews: 691 ### Rating distribution - 5 stars: 446 reviews (65%) - 4 stars: 160 reviews (23%) - 3 stars: 35 reviews (5%) - 2 stars: 11 reviews (2%) - 1 star: 39 reviews (6%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.2/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- ### Best Customer Support - Minor Integration Issues - Overall rating: 5/5 - Reviewer: Mohammad Ishaque S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Great support team, solid features, minor technical glitches but overall very satisfied with service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support and easy CRM integration. Very responsive team and reliable call quality. #### Cons The ability to use normal Gmail has been removed which i don't like ,Gmail integration was removed and occasional call quality issues during peak hours. --- ### love using the call hippo - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered atisfactory experience till now, no call connectivity issues observed, improved connectivity due to validCallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike display numbers. ... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros good connectivity and easy to use Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. ... #### Cons CallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike #### Reasons for switching to CallHippo 8 X 8 was bit expensive so switched to call hippo --- ### Call Hippo is very easy to use - Overall rating: 4/5 - Reviewer: Dhiraj T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered - Great experience with them, have been using this for many years now. will continue using it. Make sure to keep developing the services as per customer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - User friendly UI - customer service- call tracking- voice recording #### Cons - adding multiple users- call forwarding- eco in voice --- ### The best VOIP company I've tried - Overall rating: 5/5 - Reviewer: Vanessa B. - Verified reviewer: Yes - Industry: International Affairs - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is by far the best VOIP company out of all the ones I’ve reached out to. First of all, the big ones like Microsoft and Google don’t even respond to pre-sale inquiries, so you can’t know if their services will match your needs. With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time. Second, they are the best VOIP company I found for businesses outside of the USA and with international call needs. Some of the American companies don’t even let you set up an account with them unless you have a physical presence over there. And the calling rates for international are much cheaper on CallHippo. Also, they have a really significant discount if you pay yearly. Third, they have a free trial period of 10 days, which allows you to test almost all the functions of their service before you start paying. At first, I was a little bit put back because I emailed their sales address with questions, and didn’t receive an answer for a couple days. However, I then forwarded my request to the support email address, and got an answer within a few hours. I have since asked them many many questions regarding how to set my account up the way I wanted to, and have always received a comprehensive and helpful answer within a few hours, even during weekends. Fourth, I’ve read other reviews complaining about the quality of the sound on calls. On all the test calls that I’ve made so far, the quality of the call was fine, except on one, but because my father was test-calling me from Barbados where he was on vacation, so I think it was a problem on his end. In short, I’m really happy I chose CallHippo and have now upgraded to the starter plan before the end of the trial period. I recommend anyone give them a try. ;-) #### Cons A little pushy about leaving reviews, but I get it. #### Reasons for choosing CallHippo Cheaper and with more options, especially for International needs. --- ### CallHippo Review - Overall rating: 5/5 - Reviewer: Aryan C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It is a great option for international calls, and the experience has been great, and also the admin overview is great to #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using CallHippo for a while now. It has a great User interface, and the voice quality of the call is great #### Cons The only issue with CallHippo is that the SMS Registration is a very lengthy process, and even after that, there is only 100 SMS #### Reasons for choosing CallHippo They reached out to me and they were quick to response --- ### CallHippo Review: App and Support Team - Overall rating: 5/5 - Reviewer: Leandro M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It's been great so far, i love the app's friendly layout and the functionalities. My team is also having fun, it's a lot better than Skype already! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app itself is great, but the support team really makes it worth. They are always responsive, fast and willing to help out and answer all questions that we might have, Thank you [sensitive content hidden] #### Cons This is not really a con, but in my Demo meeting i had explained that i would need to port in 2 numbers and that there would be no extra cost for it, but turns out it will and it's a bit sketchy to port our UK number. But this does not affect my real experience with the app. #### Reasons for choosing CallHippo I felt like the support team was faster in helping me out, the Demo was easier to schedule, the price was better and the layout was better than the other ones. #### Reasons for switching to CallHippo Skype is shutting down soon so we needed a replacement that could do what we need and be a better software than Skype. --- ### CallHippo Review - Overall rating: 5/5 - Reviewer: Karl B. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the tech people, I was able to understand CallHippo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like is the fast communication and quick replies to my needs and questions which other services didn't provide. #### Cons I like everything in CallHippo and all their services especially the conference call feature. #### Reasons for choosing CallHippo Because of their bad customer service and not easy to understand feautrues. #### Reasons for switching to CallHippo Microsoft decided to retire this product. --- ### Experience with CallHippo - Overall rating: 4/5 - Reviewer: Wael Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It was easy to set up a toll free number which looks very professional and accessible from all devices #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy sign up online - the fact that you can have a toll free 800 numbers was very convenient. #### Cons Features restrictions on basic plan- I suggest to review some features on the beginner plan and make it less complicated to chose a plan #### Reasons for choosing CallHippo Toll free as far as I remember was not available by all vendors --- ### CallHippo exceeded expectations. - Overall rating: 5/5 - Reviewer: Diane W. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered CallHippo have been interactive in customer service. I had many enquiries during the set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros customer service and connectivity. When I was confused, the staff always replied back to my queries #### Cons the price. Its expensive for me. The value is good though #### Reasons for switching to CallHippo skype retired and I was recommended callhippo by a colleague --- ### ONE OF THE BEST DIALING PLATFORM I HAVE USED - Overall rating: 5/5 - Reviewer: LESTER I. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it was to use for what it was designed for. #### Cons I have yet to find something I do not like about CallHippo. #### Reasons for switching to CallHippo BETTER AND CHEAPER I had to switch after 3 years. --- Showing 1 - 10 of 691 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) ## CallHippo Popular Comparisons [Ringover vs CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/vs/ringover/)[Nextiva vs CallHippo](https://www.softwareadvice.com/compare/2683-Nextiva/vs/80310-callhippo/)[VoIP.ms vs CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/vs/voipms/)[RingEX vs CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/vs/office/)[Google Voice vs CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/vs/google-voice/)[Aircall vs CallHippo](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[Dialpad vs CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/vs/dialpad/)[Vonage Business Communications vs CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/vs/vonage/)[Twilio vs CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/vs/twilio/)[CloudTalk vs CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/vs/cloudtalk/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/callhippo-profile/alternatives/) ## Other Top Recommended Telephony Software [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (485) Recently recommended **4** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **4** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **4** times Stuck Between Options? 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