About Dialpad Contact Center

For quickly growing businesses looking to efficiently scale their support teams, Dialpad Contact Center. provides a cloud-based call center with access to real-time customer insights. Dialpad Contact Center allows users to onboard quickly and focus on delivering a great customer experience. Key features include real-time call transcription, live customer sentiment, and live agent coaching.

The solution offers integrations with Zendesk, Salesforce, Slack and many more.

Priced per user per month, Dialpad Contact Center offers free calls to the US and Canada, no per-minute fees, unlimited inbound minutes and unlimited texting.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

14 Reviews of Dialpad Contact Center

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

April 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

April 2019

Modern and well designed

Pros

Really like the user interface and design of the platform. Feels fresh and modern. Definitely the best I've seen in this space.

Cons

Seems like there is some lag when speaking to people. I don't know why.

August 2020

Silvia from EF Education first

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2020

BEST APPLICATION TO WORK IN SALES!

I have been working with dialpad since 3 years ago and it has been very useful and very easy!

Pros

Dialpad is a very good application for calling and for working in a sales department. You have the opportunity of calling back the people who is calling you and you never lose possible customers because you can always call them back. It has a lot of options like recording the calls, measuring the number of missed calls, etc! It is very easy, intuitive and agile! Thanks Dialpad team!

Cons

The only thing I don't like about dialpad is that it is very difficult to transcript the voice messages that the customers left if the voice mail (to say something wrong)!

September 2020

Shade from EF education first

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

best service for telemarketing

it's the best choice for home offce and works great with large teams

Pros

this software is very easy to use and also allows the user to have access everywhere they are with their laptop or PC unlike other apps that can only be used in the office, so it was a great prek during the pandemic time with home office

Cons

download and the process to run the software was very slow, but the contcat ceter replied very fast and helped us make the transition easy

July 2019

Karli from Platterz

Verified Reviewer

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Gets the job done

Gets the job done!

Pros

I like that I don't have to give my personal number to clients and that I can use it for texting too.

Cons

I get lots of spam calls. I also feel like my recent calls list doesn't update immediately or isn't accurate.

July 2020

Ian from BoxKnight

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

3.0

July 2020

Great interface but could improve integrations

It is a great tool for handling calls and texts, but the lack of integrations may end up becoming a dealbreaker as we consolidate and streamline our tools if we can find something that will better integrate with Front.

Pros

The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Cons

Number one biggest issue is that text messages cannot integrate into Front to be handled there. Better Front integration for that specifically and in general would be a game changer for us. Would be great if names would update in Dialpad for the contact center from the Hubspot integration as well. Finally, it also often defaults to personal contacts over contact center contacts, which can make team collaboration more difficult.

Reasons for Choosing Dialpad Contact Center

The startup discount was a big factor for us.