Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades. The app is upgraded at least weekly with tweaks or new features.

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

I am pleased but want more reliability.

This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

Frustrating. Really can not think of anything else.

The price was definitely affordable. That's about the only positive thing I can say.

Everything besides the price. The reps gave me misinformation multiple times. The communication was horrible. After signing the contract, a week past and I still couldn't have the service up and running. Wasted so much time with them and never got anywhere.

I personally do not recommend.

Cost compared to the market was good as they cut a good deal.

The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad being overwhelmed with new customers.