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> Reviews of Aircall. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aircall is a good fit for you!

Source: https://www.softwareadvice.com/call-center/aircall-profile/reviews

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Aircall Reviews

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[Overview](https://www.softwareadvice.com/call-center/aircall-profile/)

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# Aircall Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(249)

4

(134)

3

(40)

2

(6)

1

(31)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.1

Value for money

3.9

Functionality

4.1

* * *

### Pros

"The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial)."

"I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences."

"Aircall is out first voip software and ital works great and is definitely an improvement over manual phones and smartphones where you need to manage contracts and numbers"

### Cons

"Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections."

"Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  "

"I run a sales organization and lost a lot of business because my reps couldn't text customers.  "

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Aircall Reviews, Pros and Cons - 2026 Software Advice