--- title: "Aircall Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Aircall. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aircall is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/aircall-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [Aircall](https://www.softwareadvice.com/call-center/aircall-profile/) / Aircall Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/aircall-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/aircall-profile/alternatives/) # Aircall User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 473 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.0/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 255 reviews (54%) - 4 stars: 137 reviews (29%) - 3 stars: 42 reviews (9%) - 2 stars: 6 reviews (1%) - 1 star: 33 reviews (7%) ### Most mentioned pros - The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). - Being able to listen to calls to see what information was provided to clients was extremely useful and helpful. Although, sometimes experiencing issues with connectivity had us missing a lot of calls, we were able to call clients back because of the call log in the workspace. - I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. ### Most mentioned cons - We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. - The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. - Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. ## Aircall customer reviews Showing reviews 1-25 of 473 (page 1). ### Call Recording and Transcripts Make Follow-Ups Effortless - Overall rating: 5/5 - Reviewer: Grace B. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It links extremely well with HubSpot, which was an issue with our previous call system #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros I love that it records your call to learn from things, and you can go back to the transcript in case you forgot anything while making notes. #### Cons Some of the voicemails do not have transcription, making it easier to go through when assigning voicemails. --- ### Cost-Effective and More Usable Than Our Previous Call Center Software - Overall rating: 4/5 - Reviewer: Akram I. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered We had a very expensive call center software and Aircall has helped tremendously in reducing our expenses #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros The cost and usability vs my previous call center software #### Cons Cannot link to CC Storage yet and pull the customer data #### Vendor response Hi Akram, Thank you so much for the kind review! We're happy to hear that Aircall has been easy to use and has helped your team reduce costs compared to your previous call center software. We also appreciate your feedback on linking to CC Storage and pulling customer data. Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with a few details about what you're looking to do, so our support team can take a closer look. Thanks again! Best, Aircall Marketing Team Replied November 2026 --- ### Aircall crashes & burns - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Run, don't walk away from aircall. They did not disclose their fees and what is worse, I didn't receive one new client for my efforts. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I can't think of any. Absolute waste of time & money. These people misrepresented both the value & cost of their services. #### Cons I often say "You can shear the sheep over & over again but you can only cut it's throat once." That said, it's clear to me now that Aircall is in the throat-cutting business. I signed up for an outbound campaign service and agreed to pay $300 for 3 months. What they never disclosed and I never agreed to was added billing charges for outbound calls. I am now almost $2000 in the hole with not one positive outcome from my sales campaign. I would never have signed up with this company if I had bothered to read the other negative reviews here. Do yourself a favor and run, not walk away, from this company. You'll thank me later. --- ### Exceptional CRM Integration Hindered by High Costs and Seat Minimums - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Executive Office - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Aircall delivers a premium, highly efficient experience for B2B sales and support teams heavily reliant on CRM automation. However, its value proposition hinges on whether your organization is willing to pay higher seat costs for integration polish rather than seeking an all-in-one phone-and-video bundle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What makes Aircall exceptional is its best-in-class, frictionless CRM integration ecosystem. The app embeds seamlessly into platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. When a call comes in, the automatic contact pop-up instantly displays the caller’s past history, while call recordings, disposition tags, and AI summaries are logged automatically without leaving the CRM window. This eliminates manual data entry and dramatically increases rep productivity. #### Cons aggressive pricing model, strict seat minimums, and heavy feature gating. Enforcing a mandatory 3-license minimum makes it unnecessarily expensive for small teams, while essential tools like Salesforce integrations, live call monitoring, power dialers, and AI summaries are locked behind higher tiers or paid add-ons. #### Vendor response Hi there, Thank you for taking the time to share this detailed review. We're glad to hear that the CRM integrations and automatic logging have been eliminating manual data entry and boosting productivity for your team. However, we also take input on pricing, seat minimums, and feature gating very seriously. We really appreciate you sharing such genuine feedback. If you'd like, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional thoughts you might have. Best, Aircall Marketing Team Replied October 2026 --- ### Strong tool for small and early stage sales teams. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 2/5 #### Pros I enjoyed the compatibility of the browser extension, and range of use across multiple devices. Aircall is easy to learn and to integrate with existing workflows for the early stages of building an outbound sales team. #### Cons I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before. Sequencing was limited and the ability to run several calls simultaneously is necessary for high volume outreach. #### Vendor response Hi Scarlett, Thank you for taking the time to share this review! We're glad to hear that Aircall has been easy to learn and integrate into your workflows. We also appreciate your feedback on sequencing and high volume outreach capabilities. Please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional information. Thanks again! Best, Aircall Marketing Team Replied July 2026 --- ### Reliable calling, but rigid contracts and hidden costs at renewal - Overall rating: 1/5 - Reviewer: Dr. Peter W. - Industry: Research - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. #### Cons Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. #### Vendor response Hi Peter, Thank you for taking the time to share this feedback. We're sorry to hear about your experience. As previously stated on a different platform, this has been raised with our team. We encourage you to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional information. Best, Aircall Marketing Team Replied July 2026 --- ### Make calls on Air - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aircall made it easy to keep track of productivity and to hold agents accountable. Being able to listen to calls to see what information was provided to clients was extremely useful and helpful. Although, sometimes experiencing issues with connectivity had us missing a lot of calls, we were able to call clients back because of the call log in the workspace. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was an easy move for my employer to make and the workspace to see calls received by agents, assigned calls to you, and missed calls made it easy for everyone to keep track of what needed attention. You can also listen to calls other agents had this was very useful to clear up any misunderstandings or misinformation by agents. #### Cons We experienced a lot of connectivity issues, and sometimes calls wouldn't come through at all. The call log in the work space area still l listed those missed calls. #### Vendor response Hi Beatriz, Thank you for taking the time to share this review! We're glad to hear that Aircall made it easy to track productivity and keep your team accountable. We're sorry to hear about the connectivity issues and missed calls you experienced. Please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional information so our support team can help. Thanks again! Best, Aircall Marketing Team Replied July 2026 --- ### Helpful for Privacy, but Reliability Needs Improvement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: 1-3 years · monthly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. #### Cons What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. #### Vendor response Hi Aleah, Thank you for taking the time to share this review! We're glad to hear that Aircall has been helping you keep your work and personal communication separate. We also appreciate your feedback on issues you have experienced. If they persist, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details so our support team can troubleshoot and find a solution. Thanks again! Best, Aircall Marketing Team Replied July 2026 --- ### Le système de téléphonie cloud qui modernise ma relation client - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: 1-3 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Une collaboration téléphonique transparente. Le partage d'appels et le suivi des conversations permettent à l'équipe support de délivrer une expérience client fluide et hautement professionnelle, sans aucune perte d'information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aircall transforme la gestion des appels professionnels en une expérience logicielle moderne et connectée. L'intégration avec le CRM (comme HubSpot ou Salesforce) fonctionne à merveille. La création de lignes téléphoniques internationales ou la configuration de #### Cons Le logiciel dépend à 100 % de la qualité de la connexion Internet. En cas de réseau instable ou de baisse de bande passante, la qualité de la voix se dégrade instantanément, entraînant des coupures ou des échos très inconfortables en ligne. #### Vendor response Hi Ali, Thank you so much for the kind review! We're thrilled to hear that the CRM integrations, call sharing, and conversation tracking have been delivering such a smooth and professional experience for your support team. We also appreciate your note on call quality during periods of lower network stability. As a VoIP solution, call quality can be impacted by internet connectivity. Please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details if this issue persists, so our support team can troubleshoot and find a solution. Thanks again! Best, Aircall Marketing Team Replied July 2026 --- ### A modern, VOip phone system that integrates seamlessly with your tools - Overall rating: 4/5 - Reviewer: Louis s. - Industry: Real Estate - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. #### Cons The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. #### Vendor response Hi Louis, Thank you so much for this detailed and thoughtful review! We're thrilled to hear that the Salesforce integration has been such a game-changer for your team, from automatic call logging and Click-to-Dial to faster onboarding and improved CRM accuracy. That's exactly the kind of impact we aim to deliver! We also appreciate your feedback on analytics customization. We will pass this along to our team as we continue to develop our reporting capabilities. Regarding the occasional call quality issues, as a VoIP solution, call quality can be impacted by internet connectivity, but if you're up for it, please reach out to our Support team with specific examples at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. Thanks again for choosing Aircall! Best, Aircall Marketing Team Replied May 2026 --- ### Mobilisation Coordinator - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Management Consulting - Company size: 11-50 employees The software is particularly beneficial for reaching candidates outside the user's immediate area, making communication more effective. Nonetheless, it can be slow to load and may experience downtime at times. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer finds Aircall easy to use and appreciates the ability to record calls for better client communication. Despite its advantages, the synchronization with CRM tools is noted as an area needing improvement. Full review available after login on Software Advice --- ### LLM Senior Reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Consumer Services - Company size: 1001-5000 employees The initial setup of the software was very straightforward, allowing for efficient call management and easy access to call history. However, there are concerns about the reliability of call tracking, as some calls seem to be unaccounted for. Full review available after login on Software Advice --- ### Ejecutivo comercial - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates the ease of making calls from any device with Aircall, highlighting the simple initial setup. Despite this, they note that there can be occasional interference during calls, though it is infrequent. Full review available after login on Software Advice --- ### Enterprise SDR - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates Aircall's simple setup and efficient calling capabilities, particularly the transcription feature for reviewing conversations. There is a request for better linking to contact details through LinkedIn and email for enhanced functionality. Full review available after login on Software Advice --- ### IT Support - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The reviewer appreciates Aircall's ease of navigation and its integration with monday for handling calls. They noted that while it is generally reliable, there are minor bugs that need attention. Full review available after login on Software Advice --- ### Solid but not flawless - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. #### Cons I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. #### Vendor response Hi Marvin, Thanks so much for the thoughtful review! It's great to hear that your team is getting value from Aircall. However, we're sorry to hear about the frustration around creating a message-only outbound number that ends the call. We've shared your feedback with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team Replied April 2026 --- ### Most Reliable Phone Service Available - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 10000+ employees - Product usage: 1-3 years · weekly - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons. #### Cons The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of --- ### Aircall is still a great cloud phone option. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow #### Cons Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support #### Vendor response Hi there, Thank you so much for your kind review! It's great to hear that you’re enjoying the new Aircall Workspace and that you feel the workflow is more comprehensive. However, we're sorry to hear about the occasional connectivity issues and the difficulty getting real-time support. The best way to find a solution to these issues is to contact our support team, who will troubleshoot them and find a solution. If you have any additional questions or feedback, please don't hesitate to reach out to us. We're here and happy to help! Best, Aircall Marketing Team Replied April 2026 --- ### I love AirCall, been using it for over four years now! - Overall rating: 5/5 - Reviewer: Jisselle B. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches. #### Cons I have no complaints, it's the best VOIP service I've used. #### Vendor response Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall Replied June 2022 --- ### Best calling software - Overall rating: 5/5 - Reviewer: Victor E. - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. #### Cons nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. #### Vendor response Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team Replied December 2025 --- ### Deceptive Billing Practices - Overall rating: 1/5 - Reviewer: Vince D. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered The worst VoIP service we have ever used. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. The product sucked all around. #### Cons Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later. #### Vendor response Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall ——— Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall Replied May 2023 --- ### Comprehensive solution for phone support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support #### Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required #### Vendor response Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team Replied February 2026 --- ### Aircall is all you need when making and receiving calls - Overall rating: 5/5 - Reviewer: Joseph M. - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. #### Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. #### Vendor response Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team Replied December 2025 --- ### Long time user of Aircall - Overall rating: 4/5 - Reviewer: Deniz K. - Industry: Insurance - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. #### Cons I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. #### Vendor response Hi Deniz, Thank you so much for your kind review! We’re thrilled you’ve been with Aircall for 4 years and that the mobile and desktop apps, call recording, and transcripts make your work easier. It’s great to hear that the value continues to meet your expectations. We hear you on reporting clarity, and our team is working to make insights simpler. Also, we are investing in AI-powered capabilities, and your input helps shape what comes next. If you ever need anything, please don’t hesitate to reach out! We’re here to help. Best, Aircall Marketing Team Replied December 2025 ---