---
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description: "Reviews of Aircall. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aircall is a good fit for you!"
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language: "en"
---

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Aircall Reviews

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# Aircall User Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(250)

4

(135)

3

(42)

2

(6)

1

(32)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4

Value for money

3.9

Functionality

4.1

* * *

### Pros

"The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial)."

"Being able to listen to calls to see what information was provided to clients was extremely useful and helpful. Although, sometimes experiencing issues with connectivity had us missing a lot of calls, we were able to call clients back because of the call log in the workspace."

"I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences."

### Cons

"We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available."

"The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice."

"Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections."

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Aircall Reviews, Pros and Cons - 2026 Software Advice