--- title: "Aircall Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Aircall. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aircall is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/aircall-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [Aircall](https://www.softwareadvice.com/call-center/aircall-profile/) / Aircall Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/aircall-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/aircall-profile/alternatives/) # Aircall User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 466 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 251 reviews (54%) - 4 stars: 135 reviews (29%) - 3 stars: 42 reviews (9%) - 2 stars: 6 reviews (1%) - 1 star: 32 reviews (7%) ### Most mentioned pros - The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). - Being able to listen to calls to see what information was provided to clients was extremely useful and helpful. Although, sometimes experiencing issues with connectivity had us missing a lot of calls, we were able to call clients back because of the call log in the workspace. - I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. ### Most mentioned cons - We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. - The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. - Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. ## Aircall customer reviews Showing reviews 1-25 of 466 (page 1). ### Solid but not flawless - Overall rating: 4/5 - Reviewer: Marvin S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. #### Cons I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. #### Vendor response Hi Marvin, Thanks so much for the thoughtful review! It's great to hear that your team is getting value from Aircall. However, we're sorry to hear about the frustration around creating a message-only outbound number that ends the call. We've shared your feedback with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team Replied April 2026 --- ### Most Reliable Phone Service Available - Overall rating: 5/5 - Reviewer: Saskia M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons. #### Cons The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of #### Reasons for switching to Aircall We've seen a rise in sales, faster response times, and agent productivity because to aircall's ability to keep in touch with all of our customers in a timely manner. As a result, we can keep an eye on agent productivity and make sure service isn't disrupted while they operate from home, a demand that arose in the aftermath of the epidemic. --- ### Aircall is still a great cloud phone option. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow #### Cons Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support #### Vendor response Hi there, Thank you so much for your kind review! It's great to hear that you’re enjoying the new Aircall Workspace and that you feel the workflow is more comprehensive. However, we're sorry to hear about the occasional connectivity issues and the difficulty getting real-time support. The best way to find a solution to these issues is to contact our support team, who will troubleshoot them and find a solution. If you have any additional questions or feedback, please don't hesitate to reach out to us. We're here and happy to help! Best, Aircall Marketing Team Replied April 2026 --- ### I love AirCall, been using it for over four years now! - Overall rating: 5/5 - Reviewer: Jisselle B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches. #### Cons I have no complaints, it's the best VOIP service I've used. #### Reasons for switching to Aircall 8x8 was really clunky, analog dashboard, tough to use. #### Vendor response Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall Replied June 2022 --- ### Best calling software - Overall rating: 5/5 - Reviewer: Victor E. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. #### Cons nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. #### Vendor response Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team Replied December 2025 --- ### Deceptive Billing Practices - Overall rating: 1/5 - Reviewer: Vince D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered The worst VoIP service we have ever used. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. The product sucked all around. #### Cons Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later. #### Reasons for choosing Aircall Deceptive sales process, we were promised features that don’t exist or work. #### Reasons for switching to Aircall Deceptive marketing that made us believe they had better integrations than they do #### Vendor response Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall ——— Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall Replied May 2023 --- ### Comprehensive solution for phone support - Overall rating: 5/5 - Reviewer: Christoph B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support #### Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required #### Vendor response Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team Replied February 2026 --- ### Aircall is all you need when making and receiving calls - Overall rating: 5/5 - Reviewer: Joseph M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. #### Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. #### Vendor response Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team Replied December 2025 --- ### Long time user of Aircall - Overall rating: 4/5 - Reviewer: Deniz K. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. #### Cons I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. #### Vendor response Hi Deniz, Thank you so much for your kind review! We’re thrilled you’ve been with Aircall for 4 years and that the mobile and desktop apps, call recording, and transcripts make your work easier. It’s great to hear that the value continues to meet your expectations. We hear you on reporting clarity, and our team is working to make insights simpler. Also, we are investing in AI-powered capabilities, and your input helps shape what comes next. If you ever need anything, please don’t hesitate to reach out! We’re here to help. Best, Aircall Marketing Team Replied December 2025 --- ### EXpierence with Aircall - Overall rating: 4/5 - Reviewer: Heather T. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking. However, it can be pricey, has no video conferencing, and its mobile app can lag sometimes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You can make and receive calls from anywhere so if you're a remote employee its perfect It .Includes call recording, call monitoring, call transfer, IVR , and business SMS. #### Cons It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess! #### Vendor response Hi Heather, and thanks for sharing this positive review! I'm glad to hear that our platform fits your remote work needs and that you're getting the most out of Aircall's various features! Your feedback regarding pricing plans is also much appreciated, which I'll bring back to the team for review. Please don't hesitate to reach out if you ever have any questions or need assistance! Replied June 2025 --- ### Accuracy meets efficiency! - Overall rating: 5/5 - Reviewer: Eden S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there. #### Cons Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in. #### Reasons for choosing Aircall We were given a trial and assured through detailed summaries that the speed etc was different to previous service provider. Proven on a regular basis. It is definitely the case. #### Reasons for switching to Aircall We kept experiencing terrible delays, it was more often that the line was bad then clear and up to speed. #### Vendor response Hi Eden, We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience. Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer. Have a great day! Cheers, Max from Aircall Replied November 2021 --- ### Aircall Review - Overall rating: 4/5 - Reviewer: Sean E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very happy with Aircall. The only slight issues come with contacting customer support which can sometimes take some time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process. #### Cons It can take quite a long time to get a response from customer support if you have an issue. #### Vendor response Hi Sean, and thank you for the positive review! I'm glad to hear you're getting good vlaue out of our integrations, AI tools, and that onboarding has been smooth for you. Also, thanks for your feedback regarding Support - I'll report this back to the team. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall Replied May 2025 --- ### Great for emergency contact for a SaaS company - Overall rating: 4/5 - Reviewer: Melanie D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. #### Cons The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. #### Vendor response Hi Melanie, and thank you for the positive review! I'm glad to hear you're getting value out of Airclal's user interface and call frowarding features. At the same time, I appreciate your feedback regarding cost and access management, which I'll bring back to the team for review. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall Replied April 2025 --- ### Good Software - Overall rating: 4/5 - Reviewer: Alexander D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall good software that integrated well with your CRM. I had a much easier time using this vs other software #### Cons The call quality can sometime be a little hit or miss. This may have just been our deployment but other voip software didnt have this issue for us. --- ### Great way to being support and sales numbers to your business - Overall rating: 5/5 - Reviewer: Joe W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Love this tool so much and the support team are fantastic. CRM integration with HubSpot is super helpful #### Cons Not much really to say, potentially more automated settings would be helpful --- ### Great phone analytics tool - Overall rating: 5/5 - Reviewer: Sophie S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments. Its great in-depth analytics are really helpful for understanding and planning your phone strategy, but would recommend using the desktop app only for maximum efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Aircall makes filtering calls really easy. The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy. #### Cons The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics. Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics. --- ### Improve the efficiency of the call center's day-to-day operations. - Overall rating: 4/5 - Reviewer: Mario Martín M. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is. #### Cons There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time. #### Vendor response Hi Mario, Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall Replied April 2022 --- ### Aircall is a good VOIP software, although a bit unreliable at times - Overall rating: 4/5 - Reviewer: Laurène W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aircall is a pretty good VOIP software for our startup. We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams are using it, along with the Pipedrive and Help Scout integrations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature. #### Cons Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings. #### Vendor response Hi Laurène, thank you for your Aircall review! Fantastic to hear that you're finding Aircall easy to set up and use ���� Regarding the occasional bugs, we understand your frustration and are working hard to improve the performance of Aircall. If you ever need technical assistance, please reach out to us so we can help. - Leslie from Aircall Replied February 2023 --- ### Aircall as a working tool - Overall rating: 5/5 - Reviewer: Katherine L. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Very simple, it is easy to use, I like that I log in and I can start calling, for me it is important to save time when I have many tasks to do in my work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, it is fast. And it has a security check to get in, it's not easy for someone else to impersonate me and that gives me security. Also once I log in I can immediately start making calls. #### Cons On occasion I have tried to log in the wrong way with another option and restarting from the app installed on the computer has been a bit complex, but then I restart it and I have been able to log in without any problems. #### Vendor response Hi Katherine, thank you for sharing your review with us! We are happy that you're experiencing enhanced security through our new login methods. The issue you experienced was likely due to us rolling out this new feature, so it shouldn't happen again. Cheers! - Max from Aircall Replied March 2022 --- ### How I feel about Aircall. - Overall rating: 5/5 - Reviewer: Sheila H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times. #### Cons The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case. #### Reasons for switching to Aircall We switched because of dropped calls and their analytics SUCKED! We couldn't get accurate information from them, and when we reached out to them about it, they basically said there was nothing they could do for us when it came to analytics. For us, data is important and we need to get accurate information because it helps us with many things like possibly increasing our headcount on the help desk for instance. Also, let us know how the agents are doing as well. --- ### Aircall Review - Overall rating: 5/5 - Reviewer: Santiago C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Aircall helps us solve the communication aspect with our customers, with very simple routing features, we make sure our customers get to the right people within our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM. #### Cons For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall. --- ### Enabling you to make calls - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good, overall it's worth what you pay for it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Aircall helps you keep track of who you called and when. You can record calls, track how long you have been talking to someone. They recently added a tag option where you can tag your calls making it easy to analyse things and be organized. #### Cons Too many cons because using this app really all depends on how strong your internet is. #### Vendor response Hi there, Thank you for taking the time to share your feedback with us! We're happy to hear you are enjoying our features, including Tags. Regarding connectivity, as Aircall is a telephony service, it relies on the internet to establish the connection to the telephone network. We understand the importance of quality conversations, and so our teams put together a guide of network requirements and recommendations to help ensure your connectivity is up-to-date (see below). https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations Best, Leslie from Aircall Replied March 2022 --- ### Aircall - One of the best VOIP dialers in the market now - Overall rating: 5/5 - Reviewer: Ram V. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well. #### Cons The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them. #### Vendor response Hi Ram, Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further. Best, Leslie from Aircall Replied October 2022 --- ### From Good to Better - Overall rating: 5/5 - Reviewer: Tarique M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered We are calling and texting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The layout.It is compact and you can get all the features in one place. #### Cons The message section is not at all helpful in sorting the text.There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.I deal with different Clients, and the tool has no option to sort the text as it does on calls #### Reasons for switching to Aircall We had different extensions for Different Locations, ex: Texas, Virginia. and hence had to login to different extension. #### Vendor response Hi Tarique, thank you for taking the time to share your feedback with us! We value your input as we are always looking for ways to improve ���� If you have any questions regarding product updates, please don't hesitate to reach out to your dedicated Customer Success Manager to learn more. - Leslie from Aircall Replied January 2023 --- ### Aircall has saved us an insane amount of time handling customer calls! - Overall rating: 5/5 - Reviewer: Karan P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Great platform to use if you have an in-house sales team selling & interacting with customers across the globe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use with Aircall has helped us move from regular phone calls (across multiple devices) to handling everything on a platform. Helped us keep track of every call and the notes for us to refer back to in times of need. The recording quality is incredible, we leverage this for our internal training and audit activities. The CRM integrations provided are top-notch and save a lot of time for every user. #### Cons The pricing is on the higher side compared to the rest of the tools that offer similar features. The mobile app is not as user-friendly as the web app, there is a lot of scope for improvement. #### Vendor response Hi Karan, thank you so much for your review! We're glad you're enjoying our notes, recording, and CRM sync features. Our mobile app will only get better as we have some of our best developers working hard on improvement projects as we speak! If you see room for improvement, please don't hesitate to let your account manager know. Cheers! - Max from Aircall Replied September 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/aircall-profile/reviews/?page=2) --- Aircall Reviews, Pros and Cons - 2026 Software Advice