# Aircall Software Overview 2026 - Features & Pricing > Review of Aircall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/aircall-profile --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Aircall Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/aircall-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/aircall-profile/alternatives/) # Aircall 2026: Benefits, Features & Pricing Updated May 22, 2026 Written by [Bruno Peláez](https://www.softwareadvice.com/resources/author/bruno-pelaez/) Senior Content Analyst Edited by [Lindsay Page](https://www.softwareadvice.com/resources/author/lindsay-page/) Editor Wondering if Aircall is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Aircall 4.2 [(460)](https://www.softwareadvice.com/call-center/aircall-profile/reviews/) Pros: - User-friendly interface - Easy setup Cons: - Call quality issues - Poor customer service Pricing Starting at $40.00 per month ### What is Aircall: Aircall is a cloud-based business phone and call center platform that unifies communications across phone, email, chat, and SMS. Aircall offers call recording, transcriptions, power dialers, call transfers, AI virtual assistants and voice agents, real-time analytics, and integrations into marketing and CRM platforms. ### Why we like Aircall: Aircall users love the easy call recording, reliable VoIP connection, and flexible call routing that help improve team productivity and streamline operations. Users find it extremely easy to use with a 4.5 out of 5-star rating, mentioning it's easy to navigate and set up. ### Who should use Aircall: A total of 61% of reviews come from midsize businesses with 11 to 200 employees, and it's heavily used by busy sales, IT, and customer support teams handling high call volumes within the education, financial services, healthcare, and marketing industries. Wondering if Aircall is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Aircall User Interface ## Popular Aircall Alternatives Main Product Aircall 4.2 [(460)](https://www.softwareadvice.com/call-center/aircall-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 3.95Value for money - 4.05Customer support - 4.09Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(391)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.52Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Aircall Overview Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes a... nd create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrates with various third-party applications such as Salesforce, Hubspot, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat. ## Aircall Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Essentials $40.00 flat rate, per month Plan includes: - 50+ Integrations and API Access - Call Recording - Click-to-Dial - IVR - Phone Support - Send and Receive SMS - Unlimited Inbound Calls (Toll-Free Excluded) - Voicemail Professional $70.00 flat rate, per month Plan includes: - Advanced Analytics and Reporting - Advanced Sales Features Including Power Dialer - Advanced Support Features Including Queue Call Back - Call Tagging & Dispositioning - Dedicated Account Manager - IVR - Live Call Monitoring - Phone Support - Send and Receive SMS\*\* - Unlimited Inbound Calls (Toll-Free Excluded) Custom Pricing available upon request Plan includes: - Access to API Developer Support - Advanced Analytics and Reporting - Call Tagging & Dispositioning - Custom Analytics - Custom Onboarding - Dedicated Account Manager - Live Call Monitoring - Phone Support - Salesforce Integration - Service-Level Agreement (SLA) Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Aircall's Pricing Plans We've analyzed Aircall's pricing plans to help you determine which option best aligns with your business communication needs. Aircall offers three main pricing tiers: Essentials, Professional, and Custom. Each plan is tailored to different levels of team size, feature requirements, and integration needs. Here's a breakdown of what each plan includes, along with the key benefits and limitations. **Essentials Plan** Price: $30 per user per m... onth (billed annually); $40 per user per month (billed monthly) The Essentials plan is designed for small teams that need a straightforward, reliable voice solution with key business phone features. It includes unlimited calls within the U.S. and Canada, softphone access across devices, call recording, IVR, SMS/MMS, and simultaneous outbound calling. \*\*Pros:\*\* - \*\*Unlimited US & Canada calls:\*\* No domestic usage restrictions. - \*\*Core telephony features:\*\* Includes call recording, IVR, click-to-dial. - \*\*Multi-device access:\*\* Works on desktop, Android, and iOS. \*\*Cons:\*\* - \*\*Lacks advanced analytics:\*\* No live monitoring or detailed reports. - \*\*No integrations:\*\* Tools like Salesforce not included. - \*\*Limited to 3 licenses:\*\* Not ideal for growing teams. \*\*Professional Plan\*\* Price: $50 per user/month (billed annually) or $70 (billed monthly) The Professional plan is built for growing teams that need stronger analytics, CRM integrations, and sales/support automation. It includes everything in Essentials plus Salesforce integration, mandatory call tagging, smart routing, power dialer, voicemail drop, and live analytics. \*\*Pros:\*\* - \*\*CRM integration:\*\* Salesforce and similar tools supported. - \*\*Smart routing tools:\*\* Queue callbacks and routing improve support. - \*\*Enhanced analytics:\*\* Live monitoring and advanced metrics included. \*\*Cons:\*\* \*\*Higher cost:\*\* Jumps significantly from Essentials pricing. \*\*Only 3 licenses by default:\*\* May require scaling add-ons. \*\*Learning curve:\*\* More features may demand more onboarding time. \*\*Custom Plan\*\* Price: Custom pricing (contact sales) The Custom plan is built for enterprises with complex workflows, global teams, or compliance needs. It includes all features from the Professional plan plus unlimited international calling, custom onboarding, API developer access, single sign-on, and a formal service-level agreement (SLA). \*\*Pros:\*\* - \*\*Global coverage:\*\* Unlimited international calls included. - \*\*Enterprise features:\*\* API access, SSO, and SLA support. - \*\*Scales with growth:\*\* Designed for teams of 25+ users. \*\*Cons:\*\* - \*\*No public pricing:\*\* Must contact sales for a quote. - \*\*Higher barrier to entry:\*\* Requires at least 25 licenses. - \*\*Longer setup time:\*\* Enterprise onboarding may delay rollout. \*\*Conclusion\*\* Aircall’s tiered pricing is structured to meet the evolving needs of modern businesses, from early-stage startups to enterprise-scale operations. \*\*For small teams or startups:\*\* The Essentials plan provides an affordable entry point with unlimited domestic calling, basic IVR, SMS/MMS, and essential call management tools—ideal for teams needing a simple, reliable phone solution. \*\*For growing businesses:\*\* The Professional plan adds deeper functionality, including CRM integrations, live analytics, call tagging, and advanced routing features to support sales and support teams at scale. \*\*For large enterprises:\*\* The Custom plan delivers a fully tailored communication stack with unlimited international calls, API developer support, custom onboarding, and SSO—built for global teams with complex workflows and security needs. Ultimately, Aircall’s modular structure allows companies to start small and scale thoughtfully, layering in operational depth as they grow. ### Compare Pricing Compare pricing across our most frequently recommended Business Phone Systems products. Software options Starting price\* User rating [RingEX](https://www.softwareadvice.com/call-center/office-profile/) $30.00 per month 4.24[(1204 reviews)](https://www.softwareadvice.com/call-center/office-profile/reviews/) **18** recommendations [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) $27.00 per month 4.18[(565 reviews)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) **11** recommendations [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) $18.00 per month 4.66[(41 reviews)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/) **7** recommendations [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) $25.00 per month 4.81[(325 reviews)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) **5** recommendations \*Defined as the price above any available free plan ## Aircall Features Drawn from insights across 460 verified reviews, we've outlined Aircall's best and worst rated features and how they stack up against the average rating. Aircall's score Category average Aircall's Best Rated Features IVR 4.75 3.79 category average On-Demand Recording 4.67 4.60 category average Multi-Channel Communication 4.62 3.56 category average Aircall's Worst Rated Features Online Voice Transmission 3.17 3.94 category average Real-Time Reporting 3.57 3.79 category average Real-Time Analytics 3.64 3.40 category average - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Aircall Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Assignment Management Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Queues Call Reporting Call Scheduling Call Screening Call Scripting Call Tagging Call Tracking Call Tracking Metrics Call Transfer Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Computer Telephony Integration Conferencing Contact Database Contact Management CRM Customer History Customizable Reports Dashboard Data Import/Export Donor Management Employee Activity Monitoring File Transfer For Nonprofits Fundraising Management Inbound Call Center Integrations Management Interaction Tracking IVR List Management Live Chat Manual Dialer Monitoring Multi-Channel Communication Multiple User Accounts On-Demand Recording Online Voice Transmission Outbound Call Center Performance Metrics Phone Key Input Power Dialer Preview Dialer Prioritization Progressive Dialer Purchasing & Receiving Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Remote Access/Control Reporting/Analytics Reporting & Statistics Scheduling SIP Trunking SMS Messaging Softphone Tagging Task Management Text to Speech Third-Party Integrations Time Zone Tracking Unified Communications User Management Video Conferencing Voice Customization Voice Mail Voicemail Transcription VoIP VoIP Connection ## Aircall Integrations Based on 460 verified reviews, we've identified products most frequently integrated withAircall. [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) Integration rated 4.4 from 36 reviews Jesse Gibson Technical Operations Manager Used for less than a year Reviewed June 2022 "Ultimately we may phase out Aircall in favor of using Hubspot's native telephony solution." [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) Integration rated 4.5 from 12 reviews Afthaab Wilson Senior Sales Consultant Used for less than a year Reviewed March 2024 "Aircall and Salesforce work hand in hand, the two work together, in turn automatically dialing outbound calls to customers." [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) Integration rated 4.4 from 10 reviews Marvin Schröder Product Development Lead Used for more than 2 years Reviewed July 2024 "Allows our team to just stay in Pipedrive without any other program or website" Zendesk Suite Integration rated 5.0 from 6 reviews Front Integration rated 4.0 from 4 reviews Intercom Integration rated 3.0 from 4 reviews Avoma Integration rated 5.0 from 3 reviews HubSpot Marketing Hub Integration rated 4.3 from 3 reviews Make Integration rated 5.0 from 3 reviews See all 100 integrations ## Aircall Key Sentiments We analyzed 460 verified reviews for Aircall to find out what actual users really think. Most Positive Sentiments Setup 69% Positive 22% Neutral 9% Negative Reviewers highlight the ease and speed of setting up Aircall, finding the installation process straightforward and quick. They appreciate that the setup requires minimal configuration and is user-friendly. Users also value the efficient support provided during the initial setup, which helps them get started smoothly. Team management 66% Positive 25% Neutral 9% Negative Users appreciate Aircall for its positive impact on team management, especially for remote teams. They find the integration with other business tools and the support for remote work highly beneficial. Additionally, users commend the responsive customer support and the ability to set up virtual offices easily. Integration capabilities 59% Positive 32% Neutral 9% Negative Reviewers find Aircall's integration capabilities with platforms like Pipedrive, HubSpot, and other CRMs seamless and highly beneficial. They appreciate how easily Aircall integrates with their existing systems, enhancing their workflow and data synchronization. Additionally, users value the accessible API for further customization and automation. Least Positive Sentiments Call management 48% Positive 33% Neutral 19% Negative Users appreciate Aircall's call management features, including the ability to purchase local and international phone numbers and customize business hours and greetings. They find the advanced call center features, such as call queuing and automatic call distribution, beneficial for improving efficiency. However, some users experience issues with call logging, connection, and routing, which can disrupt their workflow. Phone services 54% Positive 23% Neutral 23% Negative Reviewers praise Aircall’s phone services for features like efficient call routing and easy integration into existing workflows. Many find tools like the browser extension helpful for boosting productivity. However, some users feel the mobile app is overpriced and occasionally unreliable. Call quality 56% Positive 16% Neutral 27% Negative Users are generally satisfied with Aircall’s call quality, citing clear audio, minimal drops, and strong connection stability. The platform’s call recording and queueing capabilities also earn positive mentions. Still, intermittent issues like static, lag, or dropped calls affect some users’ experience. ## Aircall User Reviews Overall Rating 4.2 Ratings Breakdown 5 54% 4 29% 3 9% 2 1% 1 7% Secondary Ratings Ease of Use 4.5 Value for money 3.9 Customer support 4.1 Functionality 4.1 MS Marvin S. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed April 2026 Solid but not flawless 4 Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. Cons: I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. Vendor Response Hi Marvin, Thanks so much for the thoughtful review! It's great to hear that your team is getting value from Aircall. However, we're sorry to hear about the frustration around creating a message-only outbound number that ends the call. We've shared your feedback with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team Replied April 2026 Read More Saskia M. Verified reviewer Restaurants 10000+ employees Used weekly for less than 2 years Review source Reviewed September 2023 Most Reliable Phone Service Available 5 It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons. Cons: The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of Reasons for switching to Aircall We've seen a rise in sales, faster response times, and agent productivity because to aircall's ability to keep in touch with all of our customers in a timely manner. As a result, we can keep an eye on agent productivity and make sure service isn't disrupted while they operate from home, a demand that arose in the aftermath of the epidemic. Read More VR Verified Reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed April 2026 Aircall is still a great cloud phone option. 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow Cons: Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support Vendor Response Hi there, Thank you so much for your kind review! It's great to hear that you’re enjoying the new Aircall Workspace and that you feel the workflow is more comprehensive. However, we're sorry to hear about the occasional connectivity issues and the difficulty getting real-time support. The best way to find a solution to these issues is to contact our support team, who will troubleshoot them and find a solution. If you have any additional questions or feedback, please don't hesitate to reach out to us. We're here and happy to help! Best, Aircall Marketing Team Replied April 2026 Read More Jisselle B. Verified reviewer Consumer Services 11-50 employees Used daily for more than 2 years Review source Reviewed June 2022 I love AirCall, been using it for over four years now! 5 I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches. Cons: I have no complaints, it's the best VOIP service I've used. Reasons for switching to Aircall 8x8 was really clunky, analog dashboard, tough to use. Vendor Response Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall Replied June 2022 Read More Stefano G. Verified reviewer Banking 51-200 employees Used daily for less than 6 months Review source Reviewed January 2024 The right solution for integrate hubspot 4 easy and intuitive management console allow to set up in few minutes the solution, the professional support was perfect with the initial setup and training on the usage Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it Cons: the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential Reasons for choosing Aircall first of all the learning curve of aircall tha wins on the alternative, this solution don't need development skills or code to be maintained, aircall is cheeper and include the support service in the license Read More Vince D. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed April 2023 Deceptive Billing Practices 1 The worst VoIP service we have ever used. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing. The product sucked all around. Cons: Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later. Reasons for choosing Aircall Deceptive sales process, we were promised features that don’t exist or work. Reasons for switching to Aircall Deceptive marketing that made us believe they had better integrations than they do Vendor Response Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall ——— Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall Replied May 2023 Read More Garret T. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed June 2022 Expensive, Unreliable, Bad Customer Support - Avoid at all costs 1 Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver. Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system. Cons: The call quality is horrible for both outbound and inbound calls. The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves. The service is SUPER expensive compared to Ring Central or other platforms that have better reliability Reasons for switching to Aircall I was looking for better reporting, call coaching functions and simpler interface. Vendor Response Hi Garret, Thank you for sharing your feedback with us. We are sorry that you've had a bad experience with us so far. I see that you've been in contact with our team, so hopefully we can find a way to resolve your concerns. Concerning the SPAM issue you've been having, this is an issue across all VoIP solutions for one major reason: the carriers in charge of issuing phone numbers resell numbers that have been previously abused and marked as SPAM by consumers. Instead of retiring these numbers, they get resold to us and we only find this out when our customers let us know. The best solution we can offer you is to replace these numbers. You can work with your Customer Success Manager directly, if you choose to go this route. We hope that we can find a way to continue working together in the future. Best, Max from Aircall Replied June 2022 Read More Richard F. Verified reviewer Wholesale 2-10 employees Used daily for free trial Review source Reviewed September 2019 Don't waste your time 1 Very difficult to set up. The trial was just possible for us after many email back and forth. After that it was not possible to test. Its insane, soo bad. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: They have integrations, and app for iOS and Android Cons: Does not work. The support took days to set up a trial. And then did not work Reasons for switching to Aircall Because Aircall does not work and the support is non. Vendor Response We're sorry to hear that you had a negative experience getting set up with Aircall. Is there anything specific that you were having trouble with so we can pass along your feedback and try to improve for other users? If so, please send us an email at support@aircall.io. We appreciate your feedback and will take it to heart. - Aircall Team Replied September 2019 Read More DK Deniz K. Verified reviewer Insurance 51-200 employees Used daily for more than 2 years Review source Reviewed September 2025 Long time user of Aircall 4 Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. Cons: I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. Vendor Response Hi Deniz, Thank you so much for your kind review! We’re thrilled you’ve been with Aircall for 4 years and that the mobile and desktop apps, call recording, and transcripts make your work easier. It’s great to hear that the value continues to meet your expectations. We hear you on reporting clarity, and our team is working to make insights simpler. Also, we are investing in AI-powered capabilities, and your input helps shape what comes next. If you ever need anything, please don’t hesitate to reach out! We’re here to help. Best, Aircall Marketing Team Replied December 2025 Read More YG Yoel G. Verified reviewer Publishing 51-200 employees Used daily for less than 2 years Review source Reviewed May 2025 Its good good 5 My overall experience with Aircall was positive. The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication Cons: What I liked least about Aircall was the occasional connectivity issues and call drops, especially during high-traffic periods Vendor Response Hi Yoel, and thanks you for sharing this positive review! It's great to hear you're getting the most out of Aircall's integration capabilities and user-friendly interface. At the same time, I appreciate your feedback regarding occasional connectivity issues and will pass that feedback along to the team. Please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall Replied May 2025 Read More Showing 1 - 10 of 460 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/aircall-profile/reviews/) ## Aircall FAQs - Does Aircall record all calls? Yes, Aircall records all calls when voice recording is activated. Once call recording is enabled for a number, Aircall will automatically record every incoming and outgoing call for that specific line. Users can also listen to recorded calls and download them with automatic call transcriptions. Admins can disable and re-enable this feature. - Is Aircall secure? Yes, Aircall stores call recordings and voicemails on encrypted Amazon Web Services (AWS) servers. Aircall complies with the GDPR and HIPAA to protect customer data and protected health information (PHI). Aircall also offers role-based access control, so businesses can decide who has access to what data, ensuring security and regulatory compliance. - Can you text through Aircall? Yes, Aircall offers SMS and MMS communication to unify phone calls and messages in one place. Other SMS features include sending and receiving messages, sending emojis, shared lines, and domestic messages. Aircall also integrates with WhatsApp, HubSpot, and Salesforce to centralize customer communications. - Does Aircall have voicemail? Yes, Aircall offers voicemail services with text-to-speech messages, custom messages, and waiting music. During business hours and after hours, customers can easily leave a message for a call back. The Professional plan also offers callback requests where customers can save their spot in line and request a return phone call, reducing wait times and potential frustration. - Who uses Aircall? Aircall is used by sales, IT, and support teams within midsize businesses in education, financial services, healthcare, and marketing industries. These teams use Aircall to record and transcribe calls, listen to voicemails, send text messages, and leverage real-time sales coaching and call scoring to improve sales win rates. Support teams use Aircall for a five-star customer experience, and IT teams automate busywork and repetitive tasks. ## Aircall Popular Comparisons [Ringover vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/ringover/)[Convoso vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/safesoft-contact/)[DialedIn CCaaS vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/chasedata/)[Readymode vs Aircall](https://www.softwareadvice.com/compare/77031-aircall/vs/171343-Readymode/)[LiveAgent vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/liveagent/)[Nextiva vs Aircall](https://www.softwareadvice.com/compare/2683-Nextiva/vs/77031-aircall/)[CallHippo vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[3CX vs Aircall](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/aircall/)[Five9 vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/five9/)[JustCall vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/justcall/)[Genesys Cloud CX vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/genesys-contact-centre/)[Webex Suite vs Aircall](https://www.softwareadvice.com/call-center/aircall-profile/vs/webex/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/aircall-profile/alternatives/) Stuck Between Options? Our experts can help you compare Aircall with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice