Aircall

Aircall

RATING:

4.29

(321)

About Aircall

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrate...

Aircall Pricing

Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month.

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Not Available

Aircall activity feed
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Aircall Reviews

Overall Rating

4.29

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 303 reviews

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Issues with reporting

User Profile

Ram

Verified reviewer

Company size: 51-200 employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2022

Aircall - One of the best VOIP dialers in the market now

We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner.

Pros

Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.

Cons

The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.

Response from Aircall

Hi Ram, Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further. Best, Leslie from Aircall

Replied October 2022

Daniel

Company size: 51-200 employees

Industry: Staffing and Recruiting

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2022

Aircall is the easiest system as well as the best value for money.

Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies.

Pros

What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform.

Cons

The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.

Reasons for choosing Aircall

A few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing.

Reasons for switching to Aircall

Cloudcall just weren't working. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. Also took ages to get any support whereas Aircalls is very quick.

Response from Aircall

Hi Daniel, Thank you for sharing your feedback with us! Wonderful to hear how Aircall is positively impacting your team's day-to-day. If you ever need assistance with your account, please don't hesitate to reach out to our teams. Best, Leslie from Aircall

Replied October 2022

Luis Adel

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

October 2022

Terrible product & unethical billing, Bad Customer Support - Avoid at all costs

Their pricing is deceptive. You're charged way more than what you agree to.

Pros

Intuitive software, which is good because onboarding is non-existent

Cons

The most important problem is that the sales and billing team is not ethical. They tried to force us to pay a forced year of the product, even though we never signed for this. From the first approach with Aircall, we assertively communicated that our intention was to test the product for a certain period of time, to evaluate if it was the solution we wanted at that moment.Several pricing options were presented to us, which we decided to select the monthly fee (higher cost) to have this flexibility. If they told us, at that time that the contract was forced to one year, we would have contracted the annual price (since it is cheaper) or most likely the service would not be contracted at all.After you sign the letter of intention and give your credit card for billing the Customer service is non-existent, the real product is meh (far from you are shown in the demos), and overly pricey when comparing to other options.

Response from Aircall

Hi Luis, I'm sorry that you feel you were misled. I assure you this was not our intention, at all. I would love to get to the bottom of this for you. Can you please send an email to customermarketing@aircall.io with your account information so that I can assist you? Thank you for your patience while we get this sorted. - Max from Aircall

Replied November 2022

Nessim

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2022

Great Tool for VoIP

Pros

- Easy to use - Easy to setup - Mobile apps - Desktop apps - Easy to buy new numbers - Easy to add new users - Fast customer success

Cons

Sometimes the lines are not stable and it's not working. As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Reasons for switching to Aircall

Some countries were not available and the feature PowerDialer were not available at Ringover. And we really needed it.

Response from Aircall

Hi Nessim, thank you for taking the time to share your feedback! We're glad you're making good use of our PowerDialer feature. We hope it's helping you save a lot of time! If you encounter call quality issues in the future, we've compiled these tips to help you: https://view.highspot.com/viewer/62b22b0ce798461b468f5c29. - Best, Max from Aircall

Replied September 2022

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