Freshdesk

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Overview

About Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Freshdesk Pricing

Freshdesk is priced per support agent per month, and has 4 different plans. Free- $0 (unlimited free agents) Growth- $18/agent/month billed monthly or $15/agent/month billed yearly Pro- $49/agent/month billed monthly or $59/agent/month billed yearly Enterprise- $95/agent/month billed monthly or $79/agent/month billed yearly

Starting price: 

$18.00 per month

Free trial: 

Available

Free version: 

Available

Freshdesk multilingual knowledge base
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