# Best Automatic Call Distribution Systems Software - 2026 Reviews & Pricing > Find the best Automatic Call Distribution Software for your organization. Compare top Automatic Call Distribution Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/call-center/auto-call-distribution-comparison --- [Home](https://www.softwareadvice.com/) / Automatic Call Distribution Systems Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Automatic Call Distribution Systems Software of 2026 Updated June 10, 2026 On this page 1. Popular Comparisons 2. Buyers Guide Filter products 107 results ### Compare Products Showing 1 - 25 of 107 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4080 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) **5** recommendations Free trial Free version Integrations Integrations Slack Trello +205 more +204 more +203 more Zendesk Suite's Best Rated Features 4.76Customer History See All Zendesk Suite's Worst Rated Features 3.71Contract/License Management See All [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center...[Read more about Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** ([564 reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)) **5** recommendations Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +52 more +51 more +50 more Dialpad's Best Rated Features 4.63Computer Telephony Integration See All Dialpad's Worst Rated Features 3.32Call Transfer See All [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call c...[Read more about CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** ([156 reviews](https://www.softwareadvice.com/call-center/calltools-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +28 more +27 more +26 more CallTools's Best Rated Features 5.0Reporting & Statistics See All CallTools's Worst Rated Features 4.50Contact Management See All [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empow...[Read more about Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** ([142 reviews](https://www.softwareadvice.com/product/171343-Readymode/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Gmail HubSpot CRM +13 more +12 more +11 more Readymode's Best Rated Features 4.87Caller ID See All Readymode's Worst Rated Features 4.34Reporting/Analytics See All [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call ...[Read more about DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** ([325 reviews](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/)) **3** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud Zoho CRM +8 more +7 more +6 more DialedIn CCaaS's Best Rated Features 5.0Multi-Channel Communication See All DialedIn CCaaS's Worst Rated Features 4.23Manual Dialer See All [Five9](https://www.softwareadvice.com/call-center/five9-profile/) Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. ...[Read more about Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** ([483 reviews](https://www.softwareadvice.com/call-center/five9-profile/reviews/)) **3** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud Microsoft Teams +15 more +14 more +13 more Five9's Best Rated Features 5.0Call Tracking See All Five9's Worst Rated Features 3.71Automated Routing See All [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations t...[Read more about Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** ([387 reviews](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)) **1** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud HubSpot CRM +11 more +10 more +9 more Convoso's Best Rated Features 4.75Call Whispering See All Convoso's Worst Rated Features 3.25Manual Dialer See All [net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance thr...[Read more about net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** ([10 reviews](https://www.softwareadvice.com/call-center/versature-profile/#reviews)) **1** recommendations Free trial Free version Integrations Integrations Google Drive Slack +7 more +6 more +5 more [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group me...[Read more about Ringover](https://www.softwareadvice.com/voip/ringover-profile/) **4.7** ([876 reviews](https://www.softwareadvice.com/voip/ringover-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +37 more +36 more +35 more Ringover's Best Rated Features 5.0Live Chat See All Ringover's Worst Rated Features 4.0API See All [Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the unde...[Read more about Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) **5.0** ([75 reviews](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Google Analytics 360 +2 more +1 more +0 more Phonexa's Best Rated Features 5.0Reporting/Analytics See All Phonexa's Worst Rated Features 4.80Call Recording See All [VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/) VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industr...[Read more about VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/) **4.7** ([265 reviews](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Salesforce Sales Cloud +22 more +21 more +20 more VICIdial's Best Rated Features 4.79Call Logging See All VICIdial's Worst Rated Features 4.29Reporting/Analytics See All [XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/) XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email...[Read more about XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/) **4.8** ([130 reviews](https://www.softwareadvice.com/call-center/xcally-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud WhatsApp +24 more +23 more +22 more XCALLY's Best Rated Features 5.0IVR See All XCALLY's Worst Rated Features 3.83Call Transfer See All [Primo Dialler](https://www.softwareadvice.com/call-center/primo-dialler-profile/) Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporti...[Read more about Primo Dialler](https://www.softwareadvice.com/call-center/primo-dialler-profile/) **4.8** ([108 reviews](https://www.softwareadvice.com/call-center/primo-dialler-profile/reviews/)) Free trial Free version [Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Design...[Read more about Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) **4.8** ([82 reviews](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp WordPress +10 more +9 more +8 more Ricochet360's Best Rated Features 5.0Call Logging See All Ricochet360's Worst Rated Features 4.43Auto-Dialer See All [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organ...[Read more about CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) **4.7** ([158 reviews](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +59 more +58 more +57 more CTM's Best Rated Features 5.0Alerts/Notifications See All CTM's Worst Rated Features 3.83Cross Channel Attribution See All [Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/) Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including in...[Read more about Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/) **4.8** ([104 reviews](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Gmail +17 more +16 more +15 more Bright Pattern's Best Rated Features 5.0Automatic Call Distribution See All Bright Pattern's Worst Rated Features 4.71Call Recording See All [AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/) AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platfor...[Read more about AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/) **4.8** ([59 reviews](https://www.softwareadvice.com/voip/avoxi-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Microsoft Teams +24 more +23 more +22 more AVOXI's Best Rated Features 4.74Reporting/Analytics See All AVOXI's Worst Rated Features 4.74Reporting/Analytics See All [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone nu...[Read more about ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) **4.7** ([108 reviews](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud HubSpot CRM +19 more +18 more +17 more ZIWO's Best Rated Features 5.0File Transfer See All ZIWO's Worst Rated Features 4.21Live Chat See All [wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/) At Wolkvox, we believe that every interaction with your customers can become a Power Conversation: a relevant, seamless experien...[Read more about wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/) **4.6** ([100 reviews](https://www.softwareadvice.com/call-center/wolkvox-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Power BI Mailgun +2 more +1 more +0 more wolkvox's Best Rated Features 4.93Call Logging See All wolkvox's Worst Rated Features 4.0Interaction Tracking See All [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in cus...[Read more about HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) **4.6** ([95 reviews](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/)) Free trial Free version Integrations Integrations Zoho CRM Zendesk Suite +5 more +4 more +3 more HoduCC's Best Rated Features 5.0Call Scripting See All HoduCC's Worst Rated Features 4.33Chatbot See All [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that includ...[Read more about VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) **4.7** ([55 reviews](https://www.softwareadvice.com/contact-center/voipstudio-profile/#reviews)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Zoho CRM +8 more +7 more +6 more VoIPstudio's Best Rated Features 5.0Voice Mail See All VoIPstudio's Worst Rated Features 3.83Call Logging See All [VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/) VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and i...[Read more about VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/) **4.7** ([38 reviews](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#reviews)) Free trial Free version Integrations Integrations Slack Trello +12 more +11 more +10 more VirtualPBX's Best Rated Features 4.55Voice Mail See All VirtualPBX's Worst Rated Features 3.50Call Center Management See All [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers b...[Read more about UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) **4.6** ([140 reviews](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud HubSpot CRM +7 more +6 more +5 more UJET's Best Rated Features 5.0Call Routing See All UJET's Worst Rated Features 4.57Mobile Access See All [Vanillasoft](https://www.softwareadvice.com/crm/vanilla-soft-profile/) VanillaSoft is a cloud-based sales management solution that combines features for CRM, lead management and telemarketing which h...[Read more about Vanillasoft](https://www.softwareadvice.com/crm/vanilla-soft-profile/) **4.6** ([233 reviews](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Docusign +10 more +9 more +8 more Vanillasoft's Best Rated Features 4.88API See All Vanillasoft's Worst Rated Features 3.61Third-Party Integrations See All [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing...[Read more about Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) **4.5** ([733 reviews](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +40 more +39 more +38 more Talkdesk's Best Rated Features 5.0Knowledge Base Management See All Talkdesk's Worst Rated Features 4.21Computer Telephony Integration See All 1 [2](https://www.softwareadvice.com/call-center/auto-call-distribution-comparison/?page=2)[3](https://www.softwareadvice.com/call-center/auto-call-distribution-comparison/?page=3)[4](https://www.softwareadvice.com/call-center/auto-call-distribution-comparison/?page=4)[5](https://www.softwareadvice.com/call-center/auto-call-distribution-comparison/?page=5) ## Popular Comparisons [ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Convoso vs Ringover ](https://www.softwareadvice.com/voip/ringover-profile/vs/safesoft-contact/)[ Five9 vs Talkdesk ](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[ Aircall vs CallHippo ](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[ DialedIn CCaaS vs NiCE CXone ](https://www.softwareadvice.com/call-center/chasedata-profile/vs/incontact-hosted-call-center-software/)[ 3CX vs Dialpad ](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/dialpad/)[ Genesys Cloud CX vs Calabrio ONE ](https://www.softwareadvice.com/compare/231268-Calabrio-One-Suite/vs/323407-genesys-contact-centre/) Most callers don’t like being placed in a queue, but consider the alternative: to simply let them wait indefinitely on hold. Most of us can guess what the outcome of that strategy will be. Moreover, if the call is placed to one of your business’s main numbers rather than an employee’s dedicated number, how will you ensure that the call on hold is answered by one of your available employees? Automatic call distribution is a capability both of [integrated call center suites](https://www.softwareadvice.com/call-center/) and [standard business phone systems](https://www.softwareadvice.com/voip/) that solves these problems by enabling call queueing and rules for routing calls from the queue to your employees. We’ll answer the following questions you might have about automatic call distribution: [What is an Automatic Call Distribution System?](#WhatisanAutomaticCallDistributionSystem) [Which Kinds of Systems Offer ACD?](#WhichKindsofSystemsOfferACD) [Common Functionality of Automatic Call Distribution Software](#CommonFunctionalityofAutomaticCallDistributionSoftware) [What Type of Buyer Are You?](#WhatTypeofBuyerAreYou) ## What is an Automatic Call Distribution System? Essentially, a phone system or call center system with ACD capabilities parks incoming calls in a "call queue" and then routes them to call center agents or employees as they become available. This ensures that calls get answered in the order that they come in, minimizing the time that callers wait on hold. Moreover, because calls are routed to available personnel instead of being blindly routed to a line regardless of whether someone is there to answer, ACD ensures that your business answers far more calls. ## Which Kinds of Systems Offer ACD? Without ACD, you don’t have the option of call queueing—all callers will have to wait on hold. Because of this, ACD is used in nearly any business with a main company number or a toll-free number answered by multiple employees. ACD is included in nearly all [business phone systems](https://www.softwareadvice.com/voip/), except for the most basic and stripped-down small business offerings on the market. Call centers, in which large groups of agents spend long shifts answering inbound calls, have specialized ACD requirements. Thus, [call center suites](https://www.softwareadvice.com/call-center/) offer far more advanced ACD capabilities than most business phone systems, particularly when it comes to call routing. Let’s take a look now at some of the specific features of advanced ACD systems. ## Common Functionality of Automatic Call Distribution Software _A queue dashboard in_ 8x8 _tracks metrics for calls in various queues (highlighted in red)_ The core functionality of an advanced ACD system is to route calls based on pre-defined rules, whereas simpler ACD systems merely route the caller who’s waited the longest to the first available employee. One common form of ACD used in call centers. With skills-based routing in place, call center agents are first assigned to groups based on skills (e.g., a sales team, a billing support team, a technical support team etc.). When a caller selects that they need “sales” or “support” in the system’s menu, the call is then routed to the right team, instead of just being sent to the first available agent in any team. ### How ACD Directs Incoming Calls Even more advanced systems are capable of routing calls based on algorithms that factor in historical data collected by the call center system. For instance, calls can be routed to the best-performing agents (as determined by historical metrics), or to the agent who’s been waiting the longest between calls if multiple agents are available. Factors used to route calls can include: - The number the caller dialed - Caller selections within the company’s [interactive voice response](https://www.softwareadvice.com/call-center/ivr-system-comparison/) (IVR) system - Caller profile data stored in the company’s CRM or call center system - Agent skills - Agent idle time - Agent performance metrics - Caller ID data - Geographical information - Time of day or day of week Call center ACD systems also offer advanced options when it comes to reporting and queueing, such as: **Usage data capture** Allows users to gather data such as the number of incoming and outgoing calls, average time on call, average wait time and more. This information can be analyzed for reporting and used to populate agent scorecards. **Virtual queueing** Allows callers to avoid waiting on hold by entering their numbers to receive a callback when it’s their turn. This reduces customer frustration and wait times. **Differentiated call queues** ACD software users can create multiple call queues and have the ability to transfer callers between them. For example, a company may create one queue for support and one for sales, then transfer callers based on the purpose of their calls. Virtual queueing, also known as callback, offers a dramatically improved waiting experience for callers, as we explain in our [report](https://www.softwareadvice.com/resources/3-ways-to-offer-callback/) on the subject. However, it’s still far from being a universally included feature in ACD modules, so make sure to mention it in your Request for Information (RFI). ## What Type of Buyer Are You? At the very least, most businesses are going to need basic ACD. Thankfully, the ability to create call queues is a nearly universal feature in [business phone systems](https://www.softwareadvice.com/voip/). The need for an advanced ACD system depends on a company’s volume of calls and whether those calls need to be routed in a specific way. Almost all buyers of advanced ACD solutions are call centers. Here are some specific recommendations about the kinds of ACD capabilities that different businesses will need: • **Small businesses with fewer than 10 employees needing to place calls in queues** can simply use a small business phone system. Small business systems generally offer ACD or at least “hunt groups,” i.e. the capability to group lines together so that multiple lines ring at once for a single inbound call. Very small call centers can get by with basic hunt groups rather than advanced ACD by using a “round-robin” approach. In this routing scheme, calls are delivered sequentially to different employees. For instance, once employee A’s line rings, the next call is sent to employee B, then C etc. Alternatively, some small call centers send calls to all agents at once, on the assumption that competition over who gets to answer is a motivating factor. • **Call centers fielding a high volume of calls** should implement an ACD system to manage a queue and distribute calls based on time-on-hold, caller data, agent skills and more. • **Outbound and inbound call centers with an IVR** should use an ACD to route calls. Outbound campaigns utilizing IVR menus require that you have ACD in place in order to properly route calls based on recipients’ IVR selections. • **Complex sales and support teams that need calls to be routed** to various departments should use an ACD’s skills-based routing capabilities. Virtually all of the [call center systems listed on Software Advice](https://www.softwareadvice.com/call-center/) offer an ACD system, in addition to the [standard business phone systems we list](https://www.softwareadvice.com/voip/). Explore our product profiles to find the solution that works best for your needs.