# NiCE CXone Software Reviews, Demo & Pricing - 2026 > Review of NiCE CXone Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/incontact-hosted-call-center-software-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / NiCE CXone Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/alternatives/) # NiCE CXone 2026: Benefits, Features & Pricing Wondering if NiCE CXone is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview NiCE CXone 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Pricing Starting at $110.00 per month ### About NiCE CXone NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform. Wondering if NiCE CXone is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## NiCE CXone User Interface ## Popular NiCE CXone Alternatives Main Product NiCE CXone 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price ## NiCE CXone Pros and Cons We analyzed 581 verified reviews for NiCE CXone to find out what actual users really think. Select to learn more Intuitive Interface And Setup CXone Mpower offers a user-friendly interface that makes navigation and daily tasks straightforward for both admins and agents. The platform is easy to set up, highly customizable, and accessible from any device with web access. Users appreciate the intuitive design, simple configuration, and helpful support resources that make onboarding and ongoing use efficient. Comprehensive Workforce Management Tools CXone Mpower provides a suite of tools for workforce management, analytics, and team productivity. Supervisors can easily monitor employee performance, manage schedules, and adapt to changing business needs. The platform supports business growth, offers visibility into team activities, and helps organizations efficiently manage both small and large teams. Robust Call Center Operations Managing call center operations is streamlined with CXone Mpower, which supports flexible call flows, IVR customization, and integration with CRM systems. The platform enables remote work, real-time monitoring, and efficient call routing for both inbound and outbound calls. Supervisors and agents benefit from features that support high-volume environments and improve productivity. Frequent Call Disruptions And Errors Users report persistent issues with dropped calls, call quality, and system freezes. Problems include inaccurate call dispositioning, difficulty transferring or managing calls, and errors that disrupt workflow. These call handling challenges can negatively impact both agent productivity and customer experience. Inconsistent And Limited Reporting Tools Reporting capabilities in CXone Mpower are frequently criticized for being inconsistent, difficult to customize, and lacking real-time or detailed data. Users struggle with mismatched report results, confusing interfaces, and limited options for extracting meaningful analytics, making it hard to evaluate performance or make data-driven decisions. Slow And Inconsistent Support Response Customer support is often described as slow, unresponsive, and difficult to work with. Users experience long wait times for ticket resolution, lack of follow-through, and inadequate assistance with technical issues. Many find it challenging to get effective help without paying extra for dedicated support. ## NiCE CXone Pricing and Plans Starting price: $110.00 per month Free Trial Free Version CXone Omnichannel Agent $110.00 per user, per month Plan includes: - Omnichannel blended routing for digital and voice​ - Universal queue with concurrent interaction handling​ - Voice and digital capture, storage, search and playback​ - Dedicated agent and supervisor workspace​ - Voice and digital prebuilt data visualization dashboards and reports​ CXone Essential Suite $135.00 per user, per month Plan includes: - Screen recording for agent desktop for both voice and digital interactions​ - Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment. ​ - Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents​ - Prebuilt and customizable cross-domain dashboards and reports​ CXone Core Suite $169.00 per user, per month Plan includes: - Omnichannel AI forecasting and scheduling​ - Agent mobile scheduling app with auto approvals​ - Adherence and time utilization insights​ - Enhanced performance visualization and insights​ - 360 view of the agent KPIs, metrics and trends CXone Complete Suite $209.00 per user, per month Plan includes: - Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions​ - Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics​ - Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting​ - Contextual and conversational customer feedback​ - Capture Voice of the Customer as part of IVR and quality workflows CXone Ultimate Suite $249.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## NiCE CXone Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of NiCE CXone Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Routing Automated Scheduling Automatic Call Distribution Automatic Outbound Dialer Autoresponders Blended Call Center Budgeting/Forecasting Callback Scheduling Call Center Management Call Disposition Call Scheduling Call Tagging Call Tracking Call Tracking Metrics Call Transfer Campaign Management Campaign Specific Caller ID Categorization/Grouping Chatbot Chat/Messaging Communication Management Computer Telephony Integration Contact Database Customer Database Customer Experience Management Customer History Customer Journey Mapping Customer Service Analytics Customer Surveys Customizable Branding Customizable Forms Customizable Templates Drag & Drop Email Alerts Email Management Employee Coaching Tools Employee Database Employee Management Employee Scheduling Event Triggered Actions FCC Compliance Feedback Management File Transfer For Call Centers FTC Compliance Inbound Call Center Inbox Management Interaction Tracking Intraday Management Knowledge Base Management Knowledge Management Labor Forecasting Leaderboards List Management Live Chat Macros/Templated Responses Manual Dialer Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Language Multiple Scripts On-Demand Recording Outbound Call Center Performance Management Performance Metrics Phone Key Input Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Quality Management Real-Time Analytics Real-Time Chat Real-Time Reporting Real-Time Updates Recording Recruitment Management Reporting & Statistics Request Assignment Scheduled Recording Self Service Portal Service Level Agreement (SLA) Management Shift Swapping Skills Tracking SMS Messaging Social Media Integration Speech-to-Text Analysis Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Template Management Text to Speech Third-Party Integrations Ticket Management Time & Attendance Time Off Management Timesheet Management Variable Workforce Voice Customization Voice Mail VoIP VoIP Connection Workflow Automation Workflow Management Workforce Management ## NiCE CXone Integrations SAP Customer Experience Integration rated undefined from -1 review LogMeIn Pro Integration rated undefined from -1 review LogMeIn Central Integration rated undefined from -1 review Zoom Workplace Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Bullhorn ATS & CRM Integration rated undefined from -1 review See all 28 integrations ## NiCE CXone User Reviews Overall Rating 4.2 Ratings Breakdown 5 47% 4 35% 3 12% 2 3% 1 2% Secondary Ratings Ease of Use 4.2 Value for money 4.1 Customer support 4.0 Functionality 4.1 DT DeSean T. Verified reviewer Design 51-200 employees Used daily for less than 2 years Review source Reviewed June 2025 Still a fan 4 I still believe its a bonus for any company. Despite a few challenges, this system is still an all around win Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Ease of use, makes daily task easier. The ability to navigate systems, decreases work time. Ability to finish task in a timely manner Cons: Some times it seems complex. Would prefer multiple screen acces. Give the ability to work on several projects at once Read More SM Sergio M. Verified reviewer Telecommunications 201-500 employees Used daily for more than 2 years Reviewed October 2024 NICE CXone Product Review 4 Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 4 Functionality Pros: The product is flexible in its support of the various contact center workflows, from scripting in Studio, CXone WFM, Quality Management, and Analytics. Our TAM's have provided exceptional service and do a great job following up on open items. Cons: The technical support team. They sometimes fail to understand the issues, and I find myself repeating myself to several points of contact. Some features that we require are not available and can sometimes take a long time to implement or even assess whether or not it can be implemented. Reasons for switching to NiCE CXone I wasn't around at that time with the company; however, they were seeking more options in the product suite. Read More WJ Warren J. Verified reviewer Non-Profit Organization Management 1001-5000 employees Used daily for more than 2 years Review source Reviewed June 2020 Have been using NICE inContact since 2009 5 My overall experience with NICE inContact has been fantastic. I enjoy working with my reps as we together try to find the best solution to our problems. I feel they have truly been our partner. Ratings Breakdown 4 Ease of use 5 Value for money Previously 4 5 Customer support 5 Functionality Pros: I worked as an end user of NICE inContact in FamilySearch Support and for the past 4 years I have been working as the FamilySearch Telecommunications Product Engineer. As an end user I found the product to be easy to use and reliable. I was able to seamlessly take chats and calls up to 30 in a day. As the Administrator CXOne/inContact Central is easy to use creating skills, users, and security profiles. As the Engineer working in Studio and creating call flows with Salesforce integration I find the product robust and basically if you can think of it, there is most likely a way to make it happen using APIs and the inContact Studio. I was able to learn the basics and build from there with little training. And what I don't know NICE inContact engineers and account managers are there to help. Cons: In Salesforce there is a feature that you can login as the user to see what the user is seeing. inContact doesn't have that feature. To troubleshoot a user issue I have to go to some lengths to change the users password and login as them to see if I can see what they are reporting. Speaking of reporting, I know the CXOne platform has addons for better reporting but I feel the dashboards and basic reporting could be made better. For example to be able to drill down on a dashboard to specifics even on the user level. Reasons for choosing NiCE CXone It was hands down a better solution than Siebel. Back then UCN then inContact and now NICE inContact was willing to help out in any way they could. When we first started we needed more languages than what they initially offered and they went out of their way to add those languages to their platform. Reasons for switching to NiCE CXone Siebel was problematic and not user friendly. As an end user I hated it. Read More NN Nick N. Verified reviewer Financial Services 501-1000 employees Used daily for more than 2 years Reviewed October 2024 Nick's Review 3 Good. The web-based experience gives us the flexibility to switch browsers if we experience issues. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: Real-time monitoring, BI Reporting, and easy phone skill changes. Cons: We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone after being idle well before our timeout threshold. Reasons for switching to NiCE CXone Our contract was ending and we wanted to give IEX a shot. Read More SP Sarah P. Verified reviewer Financial Services 1001-5000 employees Used daily for more than 2 years Reviewed October 2024 Great Business Partner 4 Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Leading edge of contact center technology Cons: Lack of support and training and downtime due to issues. Reasons for choosing NiCE CXone I'm not sure, I wasn't a part of that discussion. Reasons for switching to NiCE CXone Technology was no longer supported by Cisco Read More vk vignesh k. Verified reviewer Outsourcing/ Offshoring 5001-10000 employees Used daily for less than 2 years Review source Reviewed April 2025 Efficient, Scalable, and Easy to Manage 5 As an admin, my overall experience with CXone has been very positive. The platform offers a robust set of tools for managing users, skills, routing, and reporting. The Admin interface is user-friendly once you get past the initial learning curve. I especially appreciate the flexibility in configuring call flows and IVRs using Studio. CXone also provides solid documentation and responsive support when needed. It’s a reliable platform for managing large-scale contact center operations Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Unified agent interface. It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard. The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently. It also integrates well with our existing CRM, improving both agent productivity and customer satisfaction. Cons: Honestly zero Dislike for this product, I love this product, Adding More AI Capabilities in reporting using AI will be more helpful Vendor Response Thank you for your review. We are happy to hear that you love CXone Mpower and find it a reliable platform for managing large-scale contact center operations! Replied May 2025 Read More CP Cara P. Verified reviewer Civic & Social Organization 51-200 employees Used daily for less than 2 years Reviewed March 2025 Great customer service! 5 It's been great. The applications are reliable, it's so helpful to see agent activity in real time but also see historical trends, and the technology is intuitive. The customer service has been great. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Really like that it's an integrated platform that's easily scalable. We're in the process of adding more applications and the team at NICE has been incredible. They listened to our needs and didn't try to over-sell. They've also been great as we work through multiple implementations - they've been great support throughout the process and we're excited to further streamline our workflows and automate processes to improve the customer service experience while supporting our agents by giving them the tools they need to excel. Cons: Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined. Better training on reporting for supervisors would be great. Vendor Response We appreciate the 10/10 review! We also appreciate the feedback on the training needed for reporting, and we will share this with our customer support team. Thank you for taking the time to recommend NICE CXone Mpower! Replied May 2025 Read More AA Ahmed A. Verified reviewer Computer Software 10000+ employees Used daily for more than 2 years Review source Reviewed March 2025 3 years daily review 5 Reliable for daily use Reliable reporting system Feature to create/generate your own reports Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Reliable for IT Service Desk Supervisor monitoring and actioning features Setting proficiency for analysts Cons: Forbidden error must clear cache to be able to reach the site Rare glitches that you have to refresh the page Read More LR Lauren R. Verified reviewer Retail 51-200 employees Used daily for more than 2 years Review source Reviewed January 2025 Nice CX one review 5 Overall, I would say that your service/support has been great-- fast and correct. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow, you guys thought of everything. Cons: I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. The automated reports don't match custom reports when I run the same data. Vendor Response Thank you for taking the time to review NICE CXone! We are so glad to hear you are happy with the overall ease of the workflow and with your service/support when help is needed. Replied January 2025 Read More VJ Vipul J. Verified reviewer Financial Services 10000+ employees Used daily for more than 2 years Reviewed October 2024 One Stop Solution 4 Worth trying if you are looking for a contact center solution to manage your all needs. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: User friendly with advance features including planning, managing real times queues, quality management etc. Cons: having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background Read More Showing 1 - 10 of 581 Reviews [See All Reviews](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) ## NiCE CXone Popular Comparisons [Ringover vs NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/ringover/)[Convoso vs NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/safesoft-contact/)[DialedIn CCaaS vs NiCE CXone](https://www.softwareadvice.com/call-center/chasedata-profile/vs/incontact-hosted-call-center-software/)[LiveAgent vs NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/liveagent/)[Readymode vs NiCE CXone](https://www.softwareadvice.com/compare/20067-incontact-hosted-call-center-software/vs/171343-Readymode/)[Freshdesk vs NiCE CXone](https://www.softwareadvice.com/crm/freshdesk-profile/vs/incontact-hosted-call-center-software/)[Genesys Cloud CX vs NiCE CXone](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/incontact-hosted-call-center-software/)[Five9 vs NiCE CXone](https://www.softwareadvice.com/call-center/five9-profile/vs/incontact-hosted-call-center-software/)[Calabrio ONE vs NiCE CXone](https://www.softwareadvice.com/compare/20067-incontact-hosted-call-center-software/vs/231268-Calabrio-One-Suite/)[Nextiva Contact Center vs NiCE CXone](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/20067-incontact-hosted-call-center-software/)[Salesforce Service Cloud vs NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/service-cloud/) [Compare All Alternatives](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **4** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **4** times Stuck Between Options? 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