# Best Telephony Software - 2026 Reviews & Pricing > Find the best Computer Telephony Integration Software for your organization. Compare top Computer Telephony Integration Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison --- [Home](https://www.softwareadvice.com/) / Telephony Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Telephony Software of 2026 Updated June 10, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 261 results ### Compare Products Showing 1 - 25 of 261 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call c...[Read more about CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** ([156 reviews](https://www.softwareadvice.com/call-center/calltools-profile/reviews/)) **5** recommendations Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +28 more +27 more +26 more CallTools's Best Rated Features 5.0Reporting & Statistics See All CallTools's Worst Rated Features 4.50Contact Management See All [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4080 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) **5** recommendations Free trial Free version Integrations Integrations Slack Trello +205 more +204 more +203 more Zendesk Suite's Best Rated Features 4.76Customer History See All Zendesk Suite's Worst Rated Features 3.71Contract/License Management See All [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center...[Read more about Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** ([564 reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)) **5** recommendations Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +52 more +51 more +50 more Dialpad's Best Rated Features 4.63Computer Telephony Integration See All Dialpad's Worst Rated Features 3.32Call Transfer See All [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call ...[Read more about DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** ([325 reviews](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud Zoho CRM +8 more +7 more +6 more DialedIn CCaaS's Best Rated Features 4.89Voice Mail See All DialedIn CCaaS's Worst Rated Features 4.23Manual Dialer See All [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interact...[Read more about Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** ([94 reviews](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Zoho CRM Zendesk Suite +29 more +28 more +27 more Amazon Connect's Best Rated Features 4.74Call Center Management See All Amazon Connect's Worst Rated Features 4.0Real-Time Reporting See All [Five9](https://www.softwareadvice.com/call-center/five9-profile/) Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. ...[Read more about Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** ([483 reviews](https://www.softwareadvice.com/call-center/five9-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud Microsoft Teams +15 more +14 more +13 more Five9's Best Rated Features 5.0Call Tracking See All Five9's Worst Rated Features 3.71Automated Routing See All [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud p...[Read more about Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** ([41 reviews](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)) **3** recommendations Free trial Free version Integrations Integrations Microsoft Teams Zoho CRM +6 more +5 more +4 more Ultatel Cloud Business Phone System's Best Rated Features 4.60VoIP Connection See All Ultatel Cloud Business Phone System's Worst Rated Features 4.14Call Logging See All [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations t...[Read more about Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** ([387 reviews](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)) **2** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud HubSpot CRM +11 more +10 more +9 more Convoso's Best Rated Features 4.75Call Whispering See All Convoso's Worst Rated Features 3.25Manual Dialer See All [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group me...[Read more about Ringover](https://www.softwareadvice.com/voip/ringover-profile/) **4.7** ([876 reviews](https://www.softwareadvice.com/voip/ringover-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +37 more +36 more +35 more Ringover's Best Rated Features 5.0Live Chat See All Ringover's Worst Rated Features 4.0API See All [XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/) XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email...[Read more about XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/) **4.8** ([130 reviews](https://www.softwareadvice.com/call-center/xcally-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud WhatsApp +24 more +23 more +22 more XCALLY's Best Rated Features 5.0IVR See All XCALLY's Worst Rated Features 3.83Call Transfer See All [PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/) PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personali...[Read more about PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/) **4.8** ([176 reviews](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Mailchimp +18 more +17 more +16 more PhoneBurner's Best Rated Features 5.0Contact Management See All PhoneBurner's Worst Rated Features 3.67Real-Time Reporting See All [VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/) VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industr...[Read more about VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/) **4.7** ([265 reviews](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Salesforce Sales Cloud +22 more +21 more +20 more VICIdial's Best Rated Features 4.79Call Logging See All VICIdial's Worst Rated Features 4.29Reporting/Analytics See All [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping t...[Read more about Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** ([188 reviews](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/)) Free trial Free version Integrations Integrations Slack Google Meet +19 more +18 more +17 more Intermedia Unite's Best Rated Features 4.91Two-Way Audio & Video See All Intermedia Unite's Worst Rated Features 4.17Caller ID See All [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organ...[Read more about CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) **4.7** ([158 reviews](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +59 more +58 more +57 more CTM's Best Rated Features 5.0Alerts/Notifications See All CTM's Worst Rated Features 3.83Cross Channel Attribution See All [TenFold](https://www.softwareadvice.com/product/158638-Tenfold/) Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major...[Read more about TenFold](https://www.softwareadvice.com/product/158638-Tenfold/) **4.7** ([143 reviews](https://www.softwareadvice.com/product/158638-Tenfold/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud HubSpot Marketing Hub +9 more +8 more +7 more [Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/) Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including in...[Read more about Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/) **4.8** ([104 reviews](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Gmail +17 more +16 more +15 more Bright Pattern's Best Rated Features 5.0Automatic Call Distribution See All Bright Pattern's Worst Rated Features 4.71Call Recording See All [AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/) AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platfor...[Read more about AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/) **4.8** ([59 reviews](https://www.softwareadvice.com/voip/avoxi-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Microsoft Teams +24 more +23 more +22 more AVOXI's Best Rated Features 4.74Reporting/Analytics See All AVOXI's Worst Rated Features 4.74Reporting/Analytics See All [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone nu...[Read more about ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) **4.7** ([108 reviews](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud HubSpot CRM +19 more +18 more +17 more ZIWO's Best Rated Features 5.0File Transfer See All ZIWO's Worst Rated Features 4.21Live Chat See All [wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/) At Wolkvox, we believe that every interaction with your customers can become a Power Conversation: a relevant, seamless experien...[Read more about wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/) **4.6** ([100 reviews](https://www.softwareadvice.com/call-center/wolkvox-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Power BI Mailgun +2 more +1 more +0 more wolkvox's Best Rated Features 4.93Call Logging See All wolkvox's Worst Rated Features 4.0Interaction Tracking See All [VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/) VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and i...[Read more about VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/) **4.7** ([38 reviews](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#reviews)) Free trial Free version Integrations Integrations Slack Trello +12 more +11 more +10 more VirtualPBX's Best Rated Features 4.55Voice Mail See All VirtualPBX's Worst Rated Features 3.50Call Center Management See All [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that includ...[Read more about VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) **4.7** ([55 reviews](https://www.softwareadvice.com/contact-center/voipstudio-profile/#reviews)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Zoho CRM +8 more +7 more +6 more VoIPstudio's Best Rated Features 5.0Voice Mail See All VoIPstudio's Worst Rated Features 3.83Call Logging See All [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platform that h...[Read more about Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) **4.6** ([295 reviews](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +31 more +30 more +29 more Kixie PowerCall's Best Rated Features 5.0Interaction Tracking See All Kixie PowerCall's Worst Rated Features 4.0Call Transfer See All [uContact](https://www.softwareadvice.com/call-center/ucontact-profile/) uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same pl...[Read more about uContact](https://www.softwareadvice.com/call-center/ucontact-profile/) **4.5** ([81 reviews](https://www.softwareadvice.com/call-center/ucontact-profile/reviews/)) Free trial Free version Integrations Integrations Slack Microsoft Teams +9 more +8 more +7 more uContact's Best Rated Features 4.89Caller ID See All uContact's Worst Rated Features 4.33Automatic Call Distribution See All [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers b...[Read more about UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) **4.6** ([140 reviews](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud HubSpot CRM +7 more +6 more +5 more UJET's Best Rated Features 5.0Call Routing See All UJET's Worst Rated Features 4.57Mobile Access See All [Dialfire](https://www.softwareadvice.com/telemarketing/dialfire-profile/) Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and...[Read more about Dialfire](https://www.softwareadvice.com/telemarketing/dialfire-profile/) **4.8** ([26 reviews](https://www.softwareadvice.com/telemarketing/dialfire-profile/#reviews)) Free trial Free version Integrations Integrations Zoho CRM HubSpot CRM +7 more +6 more +5 more Dialfire's Best Rated Features 5.0Call Monitoring See All Dialfire's Worst Rated Features 4.50Contact Management See All 1 [2](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=2)[3](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=3)[4](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=4)[5](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=5) ... [11](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=11) ## Popular Comparisons [ Zendesk Suite vs Zoho Desk ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/393877-zoho-desk/)[ Ringover vs RingEX ](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[ VoIP.ms vs Nextiva ](https://www.softwareadvice.com/compare/2683-Nextiva/vs/185743-voipms/)[ Five9 vs Talkdesk ](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[ CallHippo vs Google Voice ](https://www.softwareadvice.com/call-center/callhippo-profile/vs/google-voice/)[ 3CX vs GoTo Connect ](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/4936-3cx-phone-system/)[ Convoso vs Aircall ](https://www.softwareadvice.com/call-center/aircall-profile/vs/safesoft-contact/)[ Twilio vs Textedly ](https://www.softwareadvice.com/cloud-communication/textedly-profile/vs/twilio/) ## Your Guide to Top Telephony Software, April 2025 Software Advice uses reviews from real software users to highlight the top-rated Telephony products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/) - [8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/) - [Acefone](https://www.softwareadvice.com/cloud-communication/acefone-profile/) - [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) - [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) - [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) - [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) - [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) - [Emitrr](https://www.softwareadvice.com/call-center/emitrr-profile/) - [Five9](https://www.softwareadvice.com/call-center/five9-profile/) - [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) - [GoTo Connect](https://www.softwareadvice.com/voip/goto-connect-profile/) - [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) - [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) - [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) - [Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/) - [RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/) - [RingEX](https://www.softwareadvice.com/call-center/office-profile/) - [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) - [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) - [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) - [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) - [Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/) - [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) - [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Imagine you’re an agent at a busy call center: you’re fielding dozens of phone calls a day with customers you’ve never met, and you want to make a good impression on all of them. Don’t you want to be as prepared and efficient as possible? One of the best ways to set up your call center team for success in the environment described is by investing in a system with computer telephony integration (CTI). CTI is an important category of [call center software](https://www.softwareadvice.com/call-center/): It enables phone and computer systems to work together for the benefit of your agents _and_ your customers. In this guide, we’ll break down everything you need to know to choose the right CTI system for your company, such as: [What Is CTI?](#WhatIsCTI) [Common Functionality of CTI](#CommonFunctionalityofCTI) [Benefits of CTI](#BenefitsofCTI) [CTI Implementation Options](#CTIImplementationOptions) [Integration Considerations](#IntegrationConsiderations) ## What Is CTI? CTI, or computer telephony integration, is also known as “computer-telephone integration” or “computer telephony.” These terms may sound intimidating, but their basic meaning is straightforward: **CTI is technology that lets you use a computer to initiate, manage and enhance your phone calls.** CTI is often used as a jargon term for describing integrations between a phone system and a [customer relationship management (CRM)](https://www.softwareadvice.com/crm/) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions. An example of how they do this is “screen pops”—a window that pops up on an agent's computer screen when they have an incoming phone call. That window displays information about the caller, e.g., address and interaction history, which is pulled from the call center’s existing CRM program. _This is what a screen pop might look like in a typical CTI solution._ This phone system-computer coordination is made possible through CTI. Though it’s most common for CTI to be used for CRM integrations, it is also good for other types of integrations. For instance, many organizations now use CTI to allow their [accounting software](https://www.softwareadvice.com/accounting/) to interface with their phone system. Agents can call customers with unpaid invoices directly from their accounting software through functionality called “click-to-dial” (more details on this below). To recap: CTI software acts as a bridge for the exchange of data and functionalities between a company’s phone system and other existing programs, such as CRM or accounting solutions. ## Common Functionality of CTI Vendors offer a variety of functional breadth and depth in their CTI solutions. Here are some of the most common capabilities: **Screen pops** In addition to what we’ve already described, screen pops can indicate the priority level of an interaction with a caller based on customer history data from your CRM program. They can also use a customer’s [Interactive Voice Response (IVR) system](https://www.softwareadvice.com/call-center/ivr-system-comparison/) answers to display the purpose of a call (e.g., sales or support). **Click-to-dial** This function adds outbound dialing capabilities to the databases of contacts you'd find in a CRM or accounting system. Agents can skip manual dialing and simply click a phone number on their computer screen to place a call. **Caller authentication** CTI software screens incoming calls and uses the phone number to find a match in your CRM system. It can confirm the caller’s identity before the call even starts. **Phone controls** Users can manage their phone controls through the computer instead of dialing buttons manually. These include the ability to answer, hang-up, conference, forward and transfer calls. **Logging and notes** Basic information is automatically logged in the CRM system while the call is in progress, such as the time/date of the call and agent handling it. Agents can also add manual notes directly into the CRM or accounting program. **Coordinated voice/data transfer** If a call needs to be transferred from one member of your team to another, this function allows all onscreen customer information (e.g., screen pops) to be transferred when the line is reassigned. [3CLogic](https://www.softwareadvice.com/customer-experience/3clogic-cloud-contact-center-profile/) _and_ Zoho CRM _integration showing the “click-to-dial” function_ ## CTI Benefits Here are some benefits that explain how CTI can empower call center agents and companies to have more productive customer interactions: ### Top Benefits of CTI Software ## CTI Implementation Options CTI can be implemented in one of two ways: - As a best-of-breed application - As part of a [call center suite](https://www.softwareadvice.com/call-center/) that has CTI capabilities built in, _in addition_ to other applications (e.g., automatic call distribution or workforce scheduling) It’s important to note that best-of-breed CTI software is a relatively niche offering. It could be a good option for companies with older phone systems who aren’t ready to buy a new one just yet, but still want to reap the benefits of CTI sooner rather than later. The vast majority of buyers are better off with the second option: You’ll need an established phone system for calls to be able to work on your computers at all. It’s easier to implement a phone system that supports CTI from the start, rather than trying to retrofit or replace it later on. Also worth noting: Some of the more basic CTI capabilities (e.g., click-to-dial and even screen pops, in some cases) can be achieved with a PBX system as an alternative to using CTI with a call center system. ## Integration Considerations Once you’ve decided on an implementation model, you can evaluate vendors. As we’ve explained, CTI is intended to be used with computer programs that call centers are already using, such as existing CRM or accounting systems. It’s important to ensure that any CTI vendor on your shortlist can interface with this existing software. You can usually find this information listed on vendors’ websites. ### Related Telephony Software - [Call Accounting Software](https://www.softwareadvice.com/call-accounting/) - [Call Center Software](https://www.softwareadvice.com/call-center/) - [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) - [Telecom Expense Management Software](https://www.softwareadvice.com/telecom-expense-management/) - [VoIP Software](https://www.softwareadvice.com/voip/)