--- title: "Best Telephony Software - 2026 Reviews & Pricing" description: "Find the best Computer Telephony Integration Software for your organization. Compare top Computer Telephony Integration Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Telephony Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Telephony Software of 2026 Updated November 9, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 265 results ### Compare Products Showing 1 - 25 of 265 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,116 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Interactive Content: 3/5 - Account Alerts: 3/5 - Geotargeting: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [Five9](/call-center/five9-profile/) - Overall rating: 4.2/5 - Reviews: 487 - Starting price: $119.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Available #### Overview Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents [Read more](/call-center/five9-profile/) ##### What users love - User-friendly and accessible design - Responsive and helpful support team - Robust call center capabilities ##### To take in mind - Call handling and workflow issues - Frequent call drops and instability #### Features ##### Best rated features - Call Tracking: 5/5 - Performance Metrics: 5/5 - Scheduled Recording: 5/5 - Lead Generation: 5/5 ##### Worst rated features - Quality Management: 1/5 - Progressive Dialer: 1/5 - Integrations Management: 1/5 [See all features](/call-center/five9-profile/#key-features) #### Pricing ##### Digital - Price: $119.00/month ##### Core - Price: $159.00/month ##### Premium - Price: Custom - Pricing available upon request [See full pricing details](/call-center/five9-profile/#pricing-and-plans) --- ### [CallTools](/call-center/calltools-profile/) - Overall rating: 4.8/5 - Reviews: 157 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that [Read more](/call-center/calltools-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Activity Dashboard: 5/5 - Real-Time Monitoring: 5/5 - Call Scripting: 5/5 ##### Worst rated features - CRM: 3/5 - Call Scheduling: 3.7/5 - Real-Time Reporting: 4/5 [See all features](/call-center/calltools-profile/#key-features) --- ### [Convoso](/voip/safesoft-contact-profile/) - Overall rating: 4.5/5 - Reviews: 395 - Starting price: $90.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, [Read more](/voip/safesoft-contact-profile/) ##### What users love - User-friendly and intuitive interface - Efficient predictive dialing system - Responsive and helpful support team ##### To take in mind - Frequent call connectivity problems - Complex and inconsistent lead handling #### Features ##### Best rated features - Lead Generation: 5/5 - Email Management: 5/5 - API: 5/5 - Integrations Management: 5/5 ##### Worst rated features - Reminders: 3/5 - Answering Machine Detection: 3.9/5 - Real-Time Monitoring: 4/5 - Callback Scheduling: 4/5 [See all features](/voip/safesoft-contact-profile/#key-features) #### Pricing ##### Basic - Price: $90.00/month - Free trial for users with 40 or more seats. [See full pricing details](/voip/safesoft-contact-profile/#pricing-and-plans) --- ### [Ultatel Cloud Business Phone System](/screen-sharing/clarity-business-phone-system-profile/) - Overall rating: 4.7/5 - Reviews: 41 - Starting price: $18.00/month - Free trial: Available - Free demo: Not available #### Overview ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, [Read more](/screen-sharing/clarity-business-phone-system-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Call Transcription: 5/5 - Activity Dashboard: 5/5 - Call Conferencing: 5/5 ##### Worst rated features - Communication Management: 3/5 - Collaboration Tools: 3/5 - Online Voice Transmission: 3.4/5 [See all features](/screen-sharing/clarity-business-phone-system-profile/#key-features) #### Pricing ##### Essential - Price: $18.00/month - Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like ##### Premium - Price: $24.00/month - Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader ##### Ultimate - Price: $34.00/month - Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive [See full pricing details](/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) --- ### [Dialpad Connect](/voip/dialpad-profile/) - Overall rating: 4.2/5 - Reviews: 572 - Starting price: $27.00/month - Best for: Ease of use - Free trial: Available - Free demo: Available #### Overview Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a [Read more](/voip/dialpad-profile/) ##### What users love - Flexible business phone features - Intuitive and user-friendly design - Unified device connectivity options ##### To take in mind - Reliability and call handling issues - Slow and unresponsive assistance - Hidden fees and unclear costs #### Features ##### Best rated features - Live Chat: 5/5 - Call Conferencing: 5/5 - Call Queues: 5/5 - Recording: 5/5 ##### Worst rated features - Call Scheduling: 1/5 - AI/Machine Learning: 1/5 - Third-Party Integrations: 1/5 [See all features](/voip/dialpad-profile/#key-features) #### Pricing ##### Standard - Price: $27.00/month - For businesses with upto 10 users ##### Pro - Price: $35.00/month - For SMEs with upto 11-99 users ##### Enterprise - Price: Custom - Pricing available upon request - For enterprises with 100+ users [See full pricing details](/voip/dialpad-profile/#pricing-and-plans) --- ### [Ringover](/voip/ringover-profile/) - Overall rating: 4.7/5 - Reviews: 893 - Starting price: $29.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more [Read more](/voip/ringover-profile/) ##### What users love - Comprehensive call tracking features - Intuitive and user-friendly interface - Responsive and helpful support team ##### To take in mind - Inconsistent audio and device issues - Occasional lag and slow response - Frequent connectivity interruptions #### Features ##### Best rated features - Call Scheduling: 5/5 - SIP Trunking: 5/5 - Contact Database: 5/5 - Employee Directory: 5/5 ##### Worst rated features - Monitoring: 2.8/5 - Call Tagging: 3/5 [See all features](/voip/ringover-profile/#key-features) #### Pricing ##### Smart - Price: $29.00/month - This plan provides all-in-one calls, video & chat. ##### Power - Price: $54.00/month - This plan offers analytics, productivity and integrations. ##### Advanced - Price: $64.00/month [See full pricing details](/voip/ringover-profile/#pricing-and-plans) --- ### [DialedIn CCaaS](/call-center/chasedata-profile/) - Overall rating: 4.8/5 - Reviews: 338 - Starting price: $25.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and [Read more](/call-center/chasedata-profile/) #### Features ##### Best rated features - Agent Interface: 5/5 - Automated Routing: 5/5 - Data Management: 5/5 - List Management: 5/5 [See all features](/call-center/chasedata-profile/#key-features) --- ### [PhoneBurner](/crm/phoneburner-profile/) - Overall rating: 4.8/5 - Reviews: 177 - Starting price: $165.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in [Read more](/crm/phoneburner-profile/) #### Features ##### Best rated features - Email Marketing: 5/5 - Workflow Automation: 5/5 - Search/Filter: 5/5 - Performance Management: 5/5 ##### Worst rated features - Call Scripting: 2.3/5 [See all features](/crm/phoneburner-profile/#key-features) #### Pricing ##### Standard - Price: $165.00/month - The plan includes CRM solutions and an powerful dialer. ##### Professional - Price: $195.00/month - The plan includes all features from the standard plan with additional add-ons to help teams grow. ##### Premium - Price: $215.00/month - The plan includes all features from the standard and professional plans plus a dedicated inbound [See full pricing details](/crm/phoneburner-profile/#pricing-and-plans) --- ### [Intermedia Unite](/voip/intermedia-unite-profile/) - Overall rating: 4.7/5 - Reviews: 189 - Starting price: $27.99 - Best for: Features - Free trial: Available - Free demo: Available #### Overview Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from [Read more](/voip/intermedia-unite-profile/) #### Features ##### Best rated features - Interaction Tracking: 5/5 - Activity Dashboard: 5/5 - Online Voice Transmission: 5/5 - File Sharing: 5/5 [See all features](/voip/intermedia-unite-profile/#key-features) #### Pricing ##### Unite Pro - Price: $27.99 ##### Unite Enterprise - Price: $32.99 [See full pricing details](/voip/intermedia-unite-profile/#pricing-and-plans) --- ### [CTM](/voip/calltrackingmetrics-profile/) - Overall rating: 4.7/5 - Reviews: 159 - Starting price: $79.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer [Read more](/voip/calltrackingmetrics-profile/) #### Features ##### Best rated features - Interaction Tracking: 5/5 - Campaign Scheduling: 5/5 - Call Tagging: 5/5 - Data Security: 5/5 ##### Worst rated features - Multi-Touch Attribution: 2.8/5 - File Transfer: 3/5 - Call Scripting: 3/5 [See all features](/voip/calltrackingmetrics-profile/#key-features) --- ### [XCALLY](/call-center/xcally-profile/) - Overall rating: 4.8/5 - Reviews: 130 - Starting price: €29.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and [Read more](/call-center/xcally-profile/) #### Features ##### Best rated features - Call Scripting: 5/5 - Manual Dialer: 5/5 - List Management: 5/5 - Call Scheduling: 5/5 ##### Worst rated features - Performance Management: 2/5 - Call Transfer: 3.8/5 - Call List Management: 4/5 - Reporting & Statistics: 4/5 [See all features](/call-center/xcally-profile/#key-features) #### Pricing ##### Voice - Price: €29.00/month [See full pricing details](/call-center/xcally-profile/#pricing-and-plans) --- ### [VICIdial](/call-center/vicidial-profile/) - Overall rating: 4.7/5 - Reviews: 266 - Starting price: $0.00/year - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound [Read more](/call-center/vicidial-profile/) ##### What users love - Comprehensive call center solution - Strong community and support network - Efficient predictive dialing capabilities ##### To take in mind - Outdated and unfriendly interface design #### Features ##### Best rated features - Caller ID: 5/5 - Data Import/Export: 5/5 - Queue Management: 5/5 - IVR: 5/5 ##### Worst rated features - Real-Time Monitoring: 3/5 - Call Scheduling: 4/5 [See all features](/call-center/vicidial-profile/#key-features) #### Pricing ##### Hosted VICIdial - Price: $400.00/month - Our VICIhost hosting service for VICIdial, priced on a per-server basis ##### Free Open-Source Download - Price: $0.00/year - Free download of the VICIdial open-source software, no restrictions for use [See full pricing details](/call-center/vicidial-profile/#pricing-and-plans) --- ### [VoIPstudio](/contact-center/voipstudio-profile/) - Overall rating: 4.7/5 - Reviews: 56 - Starting price: $6.00/month - Free trial: Available - Free demo: Not available #### Overview VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive [Read more](/contact-center/voipstudio-profile/) #### Features ##### Best rated features - Real-Time Analytics: 5/5 - Communication Management: 5/5 - Fax Management: 5/5 - Real-Time Reporting: 5/5 ##### Worst rated features - Online Voice Transmission: 1/5 - Call Logging: 3.8/5 - API: 4/5 [See all features](/contact-center/voipstudio-profile/#key-features) #### Pricing ##### VoIPstudio - Price: $6.00/month - Start a free 30-day trial today, no credit card required. [See full pricing details](/contact-center/voipstudio-profile/#pricing-and-plans) --- ### [Kixie PowerCall & SMS](/call-center/kixie-powercall-profile/) - Overall rating: 4.6/5 - Reviews: 295 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Kixie PowerCall and SMS is a sales engagement platform that helps inside sales, sales development, and business development teams at small and mid-sized businesses manage calls, [Read more](/call-center/kixie-powercall-profile/) #### Features ##### Best rated features - SIP Trunking: 5/5 - Sales Activity Management: 5/5 - Call Queues: 5/5 - Third-Party Integrations: 5/5 ##### Worst rated features - Automatic Outbound Dialer: 1/5 - Call Conferencing: 3/5 - Call Scheduling: 3/5 [See all features](/call-center/kixie-powercall-profile/#key-features) #### Pricing ##### Integrated - Price: Custom - Pricing available upon request ##### Professional - Price: Custom - Pricing available upon request ##### Outbound PowerDialer - Price: Custom - Pricing available upon request [See full pricing details](/call-center/kixie-powercall-profile/#pricing-and-plans) --- ### [UJET](/telemarketing/ujet-profile/) - Overall rating: 4.6/5 - Reviews: 140 - Starting price: $80.00/year - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach [Read more](/telemarketing/ujet-profile/) #### Features ##### Best rated features - Queue Management: 5/5 - CRM: 5/5 - Voice Mail: 5/5 - Automated Routing: 5/5 [See all features](/telemarketing/ujet-profile/#key-features) #### Pricing ##### Basic - Price: $80.00/year [See full pricing details](/telemarketing/ujet-profile/#pricing-and-plans) --- ### [Bright Pattern](/call-center/servicepattern-profile/) - Overall rating: 4.8/5 - Reviews: 104 - Starting price: $0.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social [Read more](/call-center/servicepattern-profile/) #### Features ##### Best rated features - List Management: 5/5 - Predictive Dialer: 5/5 - Queue Management: 5/5 - Dashboard: 5/5 [See all features](/call-center/servicepattern-profile/#key-features) #### Pricing ##### Call Center Standard - Price: $0.00/month - Voice-Focused Call Center Package Inbound Voice (IVR, ACD) Outbound Voice (5 dialing ##### Digital CX - Price: $0.00/month - Digital-focused contact center package SMS / MMS SMS / MMS Campaigns Web Chat Video ##### Omnichannel CX - Price: $0.00/month - Voice and digital contact center package Get everything in the Call Center Standard and Digital CX [See full pricing details](/call-center/servicepattern-profile/#pricing-and-plans) --- ### [Talkdesk](/call-center/talkdesk-profile/) - Overall rating: 4.5/5 - Reviews: 734 - Starting price: $85.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and [Read more](/call-center/talkdesk-profile/) ##### What users love - Intuitive and flexible user interface - Consistent and clear call experience - Responsive and helpful support team ##### To take in mind - Reliance on strong internet connectivity - Inconsistent audio and device compatibility - Frequent and disruptive call disconnections #### Features ##### Best rated features - Callback Scheduling: 5/5 - Workflow Automation: 5/5 - Voice Mail: 5/5 - Customizable Reports: 5/5 ##### Worst rated features - Alerts/Notifications: 2.7/5 [See all features](/call-center/talkdesk-profile/#key-features) #### Pricing ##### Digital Essentials - Price: $85.00/month - Digital Engagement, email,chat, SMS, social channels, dashboards, reports, APIs and more. Key ##### Voice Essentials - Price: $105.00/month - Voice engagement, Routing, dashboards, reports, APIs, and more. Key features include: -CXA -Voice ##### Elite - Price: $165.00/month - Insights, mitigate risks of a distributed workforce, & choose from one of four add-ons. Everything [See full pricing details](/call-center/talkdesk-profile/#pricing-and-plans) --- ### [VirtualPBX](/digital-workplace/virtualpbx-profile/) - Overall rating: 4.7/5 - Reviews: 38 - Starting price: $15.00/month - Free trial: Available - Free demo: Not available #### Overview VirtualPBX gives you a complete business phone system for $15/user/month with every feature already included. No confusing plans. No feature gates. No surprises. Just smarter voice [Read more](/digital-workplace/virtualpbx-profile/) #### Features ##### Best rated features - Chat/Messaging: 5/5 - Online Voice Transmission: 5/5 - Call List Management: 5/5 - Sentiment Analysis: 5/5 [See all features](/digital-workplace/virtualpbx-profile/#key-features) #### Pricing ##### Smarter Voice - Price: $15.00/month [See full pricing details](/digital-workplace/virtualpbx-profile/#pricing-and-plans) --- ### [Dialfire](/telemarketing/dialfire-profile/) - Overall rating: 4.8/5 - Reviews: 27 - Free trial: Available - Free demo: Not available #### Overview Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with [Read more](/telemarketing/dialfire-profile/) #### Features ##### Best rated features - Inbound Call Center: 5/5 - Call Whispering: 5/5 - Real-Time Reporting: 5/5 - Progressive Dialer: 5/5 [See all features](/telemarketing/dialfire-profile/#key-features) #### Pricing ##### Custom - Price: Custom - Pricing available upon request [See full pricing details](/telemarketing/dialfire-profile/#pricing-and-plans) --- ### [uContact](/call-center/ucontact-profile/) - Overall rating: 4.5/5 - Reviews: 81 - Starting price: $59.99/month - Free trial: Not available - Free demo: Not available #### Overview uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more [Read more](/call-center/ucontact-profile/) #### Features ##### Best rated features - VoIP Connection: 5/5 - Chat/Messaging: 5/5 - Real-Time Monitoring: 5/5 - Voice Mail: 5/5 ##### Worst rated features - Call Scheduling: 3/5 [See all features](/call-center/ucontact-profile/#key-features) --- ### [CallRail](/call-center/callrail-profile/) - Overall rating: 4.5/5 - Reviews: 173 - Starting price: $55.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and [Read more](/call-center/callrail-profile/) #### Features ##### Best rated features - Real-Time Data: 5/5 - Third-Party Integrations: 5/5 - Source Tracking: 5/5 - Lead Segmentation: 5/5 ##### Worst rated features - Computer Telephony Integration: 1/5 - Call Scripting: 1/5 - Queue Management: 2/5 [See all features](/call-center/callrail-profile/#key-features) #### Pricing ##### Lead Tracking - Price: $55.00/month - Track and analyze call and texts with Call Tracking for greater marketing insights, now with ##### Lead Tracking Complete - Price: $105.00/month - Better understand your leads with Form Tracking and attribute form submissions as well as calls and ##### Lead Conversion - Price: $165.00/month - Unlock richer insights with Premium Conversation Intelligence™ to attract and convert more leads. [See full pricing details](/call-center/callrail-profile/#pricing-and-plans) --- ### [AVOXI](/voip/avoxi-profile/) - Overall rating: 4.8/5 - Reviews: 59 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and [Read more](/voip/avoxi-profile/) #### Features ##### Best rated features - Role-Based Permissions: 5/5 - Real-Time Reporting: 5/5 - Mobile Access: 5/5 - Call Reporting: 5/5 [See all features](/voip/avoxi-profile/#key-features) #### Pricing ##### Launch - Price: $0.00 - This is a free plan that starts at $0. ##### Contact - Price: $19.99 - Advanced analytic plan that starts at $19.99 per user. ##### Engaged Enterprise - Price: $39.99 - Management plan that starts at $39.99 per user. [See full pricing details](/voip/avoxi-profile/#pricing-and-plans) --- ### [Adversus](/contact-center/adversus-profile/) - Overall rating: 4.8/5 - Reviews: 18 - Starting price: €110.00/month - Free trial: Available - Free demo: Not available #### Overview If you lead a sales team that runs outbound calling at any real volume, you know how quickly things get out of hand without the right infrastructure. Reps drift, campaign data is [Read more](/contact-center/adversus-profile/) #### Pricing ##### Basic - Price: €110.00/month - On annual billing it costs 100€ per month and 150€/mo for unlimited calls EU+US+Canada. ##### Enterprise - Price: Custom - Pricing available upon request [See full pricing details](/contact-center/adversus-profile/#pricing-and-plans) --- ### [Dialing Innovations Call Center Application Suite](/call-center/dialing-innovations-profile/) - Overall rating: 4.8/5 - Reviews: 14 - Starting price: $10.00/month - Free trial: Not available - Free demo: Not available #### Overview Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud [Read more](/call-center/dialing-innovations-profile/) --- 1 [2](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?__ai_markdown=true&page=5) ... [11](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?__ai_markdown=true&page=11) ## Popular Comparisons [ Zoho Desk vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/393877-zoho-desk/)[ Ringover vs RingEX ](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[ 3CX vs Nextiva ](https://www.softwareadvice.com/compare/2683-Nextiva/vs/4936-3cx-phone-system/)[ Convoso vs Talkdesk ](https://www.softwareadvice.com/voip/safesoft-contact-profile/vs/talkdesk/)[ VoIP.ms vs Google Voice ](https://www.softwareadvice.com/call-center/google-voice-profile/vs/voipms/)[ Aircall vs CallHippo ](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[ Five9 vs NiCE CXone ](https://www.softwareadvice.com/call-center/five9-profile/vs/incontact-hosted-call-center-software/)[ Twilio vs Textedly ](https://www.softwareadvice.com/cloud-communication/textedly-profile/vs/twilio/) ## Your Guide to Top Telephony Software, April 2025 Software Advice uses reviews from real software users to highlight the top-rated Telephony products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/) - [8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/) - [Acefone](https://www.softwareadvice.com/cloud-communication/acefone-profile/) - [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) - [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) - [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) - [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) - [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) - [Emitrr](https://www.softwareadvice.com/call-center/emitrr-profile/) - [Five9](https://www.softwareadvice.com/call-center/five9-profile/) - [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) - [GoTo Connect](https://www.softwareadvice.com/voip/goto-connect-profile/) - [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) - [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) - [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) - [Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/) - [RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/) - [RingEX](https://www.softwareadvice.com/call-center/office-profile/) - [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) - [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) - [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) - [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) - [Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/) - [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) - [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Imagine you’re an agent at a busy call center: you’re fielding dozens of phone calls a day with customers you’ve never met, and you want to make a good impression on all of them. Don’t you want to be as prepared and efficient as possible? One of the best ways to set up your call center team for success in the environment described is by investing in a system with computer telephony integration (CTI). CTI is an important category of [call center software](https://www.softwareadvice.com/call-center/): It enables phone and computer systems to work together for the benefit of your agents _and_ your customers. In this guide, we’ll break down everything you need to know to choose the right CTI system for your company, such as: [What Is CTI?](#WhatIsCTI) [Common Functionality of CTI](#CommonFunctionalityofCTI) [Benefits of CTI](#BenefitsofCTI) [CTI Implementation Options](#CTIImplementationOptions) [Integration Considerations](#IntegrationConsiderations) ## What Is CTI? CTI, or computer telephony integration, is also known as “computer-telephone integration” or “computer telephony.” These terms may sound intimidating, but their basic meaning is straightforward: **CTI is technology that lets you use a computer to initiate, manage and enhance your phone calls.** CTI is often used as a jargon term for describing integrations between a phone system and a [customer relationship management (CRM)](https://www.softwareadvice.com/crm/) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions. An example of how they do this is “screen pops”—a window that pops up on an agent's computer screen when they have an incoming phone call. That window displays information about the caller, e.g., address and interaction history, which is pulled from the call center’s existing CRM program. _This is what a screen pop might look like in a typical CTI solution._ This phone system-computer coordination is made possible through CTI. Though it’s most common for CTI to be used for CRM integrations, it is also good for other types of integrations. For instance, many organizations now use CTI to allow their [accounting software](https://www.softwareadvice.com/accounting/) to interface with their phone system. Agents can call customers with unpaid invoices directly from their accounting software through functionality called “click-to-dial” (more details on this below). To recap: CTI software acts as a bridge for the exchange of data and functionalities between a company’s phone system and other existing programs, such as CRM or accounting solutions. ## Common Functionality of CTI Vendors offer a variety of functional breadth and depth in their CTI solutions. Here are some of the most common capabilities: | Feature | Description | | --- | --- | | Screen pops | In addition to what we’ve already described, screen pops can indicate the priority level of an interaction with a caller based on customer history data from your CRM program. They can also use a customer’s Interactive Voice Response (IVR) system answers to display the purpose of a call (e.g., sales or support). | | Click-to-dial | This function adds outbound dialing capabilities to the databases of contacts you'd find in a CRM or accounting system. Agents can skip manual dialing and simply click a phone number on their computer screen to place a call. | | Caller authentication | CTI software screens incoming calls and uses the phone number to find a match in your CRM system. It can confirm the caller’s identity before the call even starts. | | Phone controls | Users can manage their phone controls through the computer instead of dialing buttons manually. These include the ability to answer, hang-up, conference, forward and transfer calls. | | Logging and notes | Basic information is automatically logged in the CRM system while the call is in progress, such as the time/date of the call and agent handling it. Agents can also add manual notes directly into the CRM or accounting program. | | Coordinated voice/data transfer | If a call needs to be transferred from one member of your team to another, this function allows all onscreen customer information (e.g., screen pops) to be transferred when the line is reassigned. | --- [3CLogic](https://www.softwareadvice.com/customer-experience/3clogic-cloud-contact-center-profile/) _and_ Zoho CRM _integration showing the “click-to-dial” function_ ## CTI Benefits Here are some benefits that explain how CTI can empower call center agents and companies to have more productive customer interactions: ### Top Benefits of CTI Software ## CTI Implementation Options CTI can be implemented in one of two ways: - As a best-of-breed application - As part of a [call center suite](https://www.softwareadvice.com/call-center/) that has CTI capabilities built in, _in addition_ to other applications (e.g., automatic call distribution or workforce scheduling) It’s important to note that best-of-breed CTI software is a relatively niche offering. It could be a good option for companies with older phone systems who aren’t ready to buy a new one just yet, but still want to reap the benefits of CTI sooner rather than later. The vast majority of buyers are better off with the second option: You’ll need an established phone system for calls to be able to work on your computers at all. It’s easier to implement a phone system that supports CTI from the start, rather than trying to retrofit or replace it later on. Also worth noting: Some of the more basic CTI capabilities (e.g., click-to-dial and even screen pops, in some cases) can be achieved with a PBX system as an alternative to using CTI with a call center system. ## Integration Considerations Once you’ve decided on an implementation model, you can evaluate vendors. As we’ve explained, CTI is intended to be used with computer programs that call centers are already using, such as existing CRM or accounting systems. It’s important to ensure that any CTI vendor on your shortlist can interface with this existing software. You can usually find this information listed on vendors’ websites. ### Related Telephony Software - [Call Accounting Software](https://www.softwareadvice.com/call-accounting/) - [Call Center Software](https://www.softwareadvice.com/call-center/) - [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) - [Telecom Expense Management Software](https://www.softwareadvice.com/telecom-expense-management/) - [VoIP Software](https://www.softwareadvice.com/voip/)