After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found this solution to handle my communications. It is so flexible, Although it has been a little bit complicated sometimes to self-learn about online phoning systems it saved me from a lot of hassles I wanted to avoid. The best benefit you get is the ultra efficient support service

With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things. So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS). The pricing is light and the global user interface makes the whole systme pretty easy to manage. I only use a few features from the platform but the possibilities are huge ! And they are always working on new services. And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed. I am not sure everybody can do the same without technical skills.

Twilio software, including its user-friendly interface, thorough documentation, and adaptable communication features. Twilio's API-centric approach and tools catered to developers are also praised for enabling businesses to personalize and expand their communication channels seamlessly. Moreover, Twilio's dependable service and outstanding customer support are commended by users.

Twilio software could be enhanced, such as its pricing model, limited analytics functionalities, and complex configuration process for certain features. Some users have also reported encountering occasional technical problems and errors while using the software. Furthermore, some users have found the learning curve for utilizing the more advanced features of the software to be challenging.

I think the user experience could definitely use some work, but once set up it seems to be working as it should with no down time yet

Logging has a rich set of information which was helpfulGeo settings allow fine grain control over regions

2fA text messages when logging in sometimes never arrive making it impossible to log inGetting set up is long winded and unnecessarily complicated

Overall, I had a great experience with Twilio. It was easy to set up, reliable, and the customer support was excellent. I would definitely recommend it to businesses looking for a great communications platform.

I used Twilio for my business and it was a great experience. The interface was easy to use, response time was fast, and the customer support team was always available. I feel like my business was well taken care of.

The only downside I found with Twilio was that some of the advanced features could be a bit tricky to use. It took me some time to figure out how to set them up.