I've saved myself, my clients, friends, and family dozens of dollars a month and hundreds of dollars a year by switching them to voip.ms over traditional telephone service. In the case of small businesses, at less than $200 capital cost and $10 per month, we've been able to provide full-featured auto attendant answering with custom recordings for hours of operation, routing to phones in various departments based on customer's responses, call hunting for managers/owners to their IP desk phone and then their mobile phone, blocking of unwanted numbers, voicemail forwarding to e-mail, and other future capabilities.

Like me, you'll be amazed at the range of features you get for the vastly reduced price when comparing the service to that of a traditional telephone service. Once you learn the admin interface of voip.ms, you'll find it simple to set up an auto attendant for routing calls within your business. You'll love the ability to forward a voice mail message to your e-mail address, with the message attached as an mp3 file. Many more options for call routing are offered, such as hunting.

While the admin interface is not cluttered or broken up into multiple sites, the intuitive visual flow could be improved. It took me 5-6 times of using it to remember where to drill down for a voicemail setting or configuration of an account for a secondary ATA or IP phone.

We have found Voip.MS to be an exceptional service provider, catering comprehensively to all of our VoIP requirements within our corporate environment. Their platform has consistently proven to be both reliable and efficient, thereby enhancing our communication processes.

We experienced a prolonged service interruption spanning multiple days. This unforeseen downtime had significant repercussions, impacting our operations and causing considerable inconvenience.

It used to be price. That has changed due to inaccurate pricing.

Pricing is very inaccurate. Almost fraudulent.

We have been using VOIP.MS for over 5 years. The last 12 months were the most terrible: service was intermittent, customers complained about missed calls, delays when connecting calls, text messaging forwarding to mobile devices was not working correctly. All of this was peaches comparing to the last two weeks when we decided to cancel. Contacted via email to cancel the account and remove all VOIP numbers since we won't be porting; they replied that I need to remove the numbers myself (a few hundred numbers) while I am still being charged for the renewal VOIP numbers. I insisted that they could remove them themselves; they said that I needed to put more funds into the account before they could do it. The bill went in negative because we had a few dollars only when we asked to cancel the account. We put the fund on the budget, but it has been two weeks, and nobody ever got back to us. Contact support again. They said that our ticket was closed. If your options or budget to go with another provider, you may consider other options. VOIP.MS is cheap, and you get what you pay for.

Cheap rates, a large number of Canadian numbers available

Complicated or outdated UI, zero help from customer support, intermittent service, delays before connecting calls

I would say VoIP.ms is the perfect service for a somewhat-experienced consultant or employee to deploy a customized VoIP solution for their customer/company.

VoIP.ms gives you power tools and "just enough" customizable features to deploy unique solutions for your customers, but you don't have to learn the guts of Asterisk or another overly complicated phone system.

There is not a ton of polish in the admin UI, so it can be confusing sometimes.

Outside of the DDOS attack it has been the best service around. I have tried many others and they are either more expensive or very difficult to setup properly with our PBX system.

I have looked over all the VOIP providers and checked price. They are the lowest and easiest to setup.

The only thing I didn't like was when they had the DDOS attack and my phone lines were down and we did not have any alternative.

The SIP trunking provides great rate, great wiki documentation to setup everything, no restrictions such as verified caller IDs on outbound (making it useful to forward calls to another phone and preserve caller id)

The SMS/MMS UI is often delayed, has storage time limits, and is just somewhat unreliable in general.

It was easy to integrate older and new devices into the system with no real issues or support.

One of the best features of VoIP.ms are the well documented and explanatory Wiki pages allowing to start from scratch new projects with very little support.

When navigating the website, it seems that you need to re-enter your user credentials quite often. May be this is needed for security issues to protect hacking.

Overall excellent experience. We started with Voip.ms when I needed to redirect calls to multiple devices when an employee was off. The local phone company could not offer this service.

That incoming calls can ring on multiple devices simultaneously

Initially because of our location in a non-mainstream country Voip would not accept card of PayPal prepayment from me, only direct bank deposit, but this has now been resolved.

It's very easy to use & the pricing is unbeatable.

Nothing so far. In the several years I've been with VoIP.ms, we've never had any major issues & the rare issue that does crop up is taken care of pretty much immediately.

I highly reccomend this service to everyone.

Great service, great support, and great pricing.

I have no real complaints about voip.ms - support was once harder to reach, but they have improved this to what amounts to basically instant support.

It meets and exceeds my expectations

The high quality of voice at a very affordable price. I can add only the services I need and their set-up is simple and very well explained

A lack of what features should be taken into consideration when setting up

Al l in all, it's packed with features ranging from group-ring (having multiple phones ring at the same time) to full Virtual Receptionist (on-hold music included!). It supports soft-phones (I use jitsi), IP phones (I have Cisco phones), Cell phones, Landlines (you can add "standard" phone numbers to ring-groups for instance), and PBX (I do not use this feature, but it's there). They offer support but I do no recall using it. The system just works. Documentation is clear and precise (they offer guides to configure pretty much everything you can think of).

Not only did it fit my needs about 10 years ago when I began using the service, but they keep improving it, adding features months after months. I just started using the call recording feature this month! IVR works like a charm; managing recordings is straight forward as well.

It can be intimidating to setup at first. I personally don't mind, but I wouldn't recommend it to the average grand-mother.

Extremely satisfied; have already recommended the service to several others in my industry.

Interactive voice response menus, call routing and blasting, ability to specify "allowed" and "not allowed" countries to prevent fraud

This service is more do-it-yourself than others of its type, but I suspect its users are seasoned corporate customers. Also, good quality tech support is always available via chat and email. So this has not been a problem.

I changed from a different provider because of cost. It soon became obvious that I had also been missing many features which have enhanced my usage of the system. I manage websites and sell website hosting for customers and have encouraged them all to consider Voip.MS. Many now have either local or toll-free numbers with the service. Even though toll-free numbers are not required these days, they tend to show a company in a better light and look more professional. Oftentimes these toll-free numbers are chosen to spell the website, company name or function. Recent examples they used were 1-8xx-KONA-FARM for a farm which gives farm tours. I have need to open a couple of tickets and their response was quick and accurate.

Voip.MS has many free features which telephone companies charge for. The software is easy to configure and fairly intuitive. The usefulness and cost savings are one of the largest drawing point.

There are only a couple of issues I have had. One is the ability to internally call a ring group, and their time conditions are not based upon my own time zone. These are very minor issues and not deal breakers for me and I have opened Feature Requests for them.

been with them over 10 years, and its been overall pretty good- it is glitchy at times and a bit more hands on than say Twilio- where I have not had any issues with connectivity.

Easy to set up IVREasy to buy DiDsGood pricing on new Dids and month to month feesHappy with them but I do have pretty low volume calls with them and the numbers I have with them are not "mission critical" -support can be outstanding to sub marginal, depending on who you get. -have made many improvements over the last year-pricing where voip should be for a small business. -has TLS encryption where most voip providers don't

-texting (SMS/MMS) could be better setup and out of beta, as it is 2023 already, come on guys really. -they should really have a app they made that can manage and that users can call and text with. -slow to roll out improvements-could have better higher quality codecs-could have STUN servers to use. -a multi week DoS that they handled very badly couple yrs ago-still not 100% about the back-end of the company- would not use for a business doing over a $1m in -revenue a yr unless you had a backup provider. -not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this.

Overall satisfied, but improvements needed such as being able to pay in CDN funds.

I like that it is self-administered with Pay-as-you-go feature. I also like that voicemail messages are emailed as an attachment.

There should be option to pay bill in CDN funds rather than just in USD funds to avoid paying unnecessary foreign exchange fees and poor rates on currency fluctuations. Also, there should be an option to pay exact amount desired rather than just in increments (i.e. $5, $10, $100, etc). If a customer wants to pay say $22.43 exactly because say he/she has a credit balance on his/her credit card for that amount and he/she wants to deplete those exact funds, he/she should be allowed to do so. That is also why being allowed to pay specifically in CDN funds is so critical.

Tech support is quick to respond, overall very satisfied with support. Number porting goes quickly and with out issue typically. I would love to see an app for this service, haven't tried 3rd party VoIP phone apps with it yet but I think it has great potential as an enterprise system with the ability to compete with Nextiva, RingCentral, etc. if it just had a pre-packaged app to offer.

Extremely low cost, only about 5% of the cost of many competitors. Reliable enough for Fire/Alarm systems and daily use for the entire company! Configurations have a bit of a learning curve, but much of the documentation has been updated recently which helps. Offers many features only found on much more expensive systems such as SMS, Call Recording, etc. but many are in beta. Ring Groups, e911, voicemail to email are all working great and well established. Low cost reliable phone system for your business!

Occasionally issues with Polycom VVX series going offline, or needing to switch servers. May be related to a configuration issue/template, as I don't have this issue with any other hardware. Grandstream devices seems to be the most reliable, the best just FYI for whomever reads this.

Great! Support is excellent, cost is very reasonable. Reliable. Lots and lots of features and possibilities.

Quite easy to set up and use, especially considering how many features are available. Excellent pricing.

Prefer not to require a fax number to send a fax via the web portal. I liked this feature more when it didn't require a monthly cost for a fax number. Would love to be able to block a number by simply dialing a star code after the call is received and then be able to further manage those blocks via the web panel. Would love to have voicemail transcription to email if not already available. Maybe make VOIP.ms branded hardware available, as well as a soft phone app.

I used to run a home brew phone system that I configured using ATAs, UNIX servers, and assorted POTS phones. Now with voip.ms I leave 95% up to them and it all just works. I have extended the functionality to include my own DB-driven anti-telemarketer blocking system by adding in my own custom configured Asterisk instance running under FreeBSD and it was pretty easy to configure a SIP trunk in voip.ms to accommodate this.

Voip.ms has provided me with a way to operate a complete SOHO phone system in my home without the headaches of maintaining a full PBX there too. I connect multi-line VoIP phones over WiFi for the ultimate flexibility. I have access to large enterprise features for pennies, and I can integrate my own specialized features by attaching an Asterisk PBX running at home on a mini-PC.

There's very little I can find fault with. I've been having intermittent issues with BLFs on the VoIP phones but this could be almost anyone's fault, possibly the VoIP phones themselves. Voip.ms support has done their best to assist me in debugging the problems as they pop up now and then. But really BLFs are not super critical anyway, just a nice-to-have, so I'm not concerned.

Honestly I love everything about using VoIP.ms from the platform to the product to the support. They are always there to provide support if you need it, although I rarely need it because the platform is really great and stable.

I love the fact that they are really easy to setup and use. I use it more for personal use and absolutely love how I can stay in touch with my family for a fraction of the price. Ive set it up for many family members and even provided them with simple instructions and they were able to set it up for themselves without issues.

I wish that instead of having multiple servers in the same location they had 1 customer facing server and they had multiple servers behind the scenes. That would make life easier in case there is an issue with one of the servers. Would also love if they had an iOS App that would be amazing and make life easier when making calls.

We setup and moved from Google in 1 to 2 days. Found support and chat pointed and solutions focused. Selected a VoIP app for our devices (which was the hardest part) Tested SMS and Call services.

VoIP.ms has some of the most human, helpful and solutions focused support staff in the VoIP space. While at first it can look daunting to setup - the VoIP.ms support team made it easy even for a first time user like me.

We live in an age of products that are UX designed, flashy on the surface but lack functionality or charge a premium for ease of use.At first VOiP was daunting to even look at - but it provides all the functionality and customization of much higher priced brands.

Excellent products, features and support.

New features and options added regularly. I'm anxiously awaiting for MMS support on DID's to be released and a usable portal to be able to send and receive MMS. This is the only feature that I feel is missing at this point.

Lack of proper MMS support for DIDs and web console page for sending and receiving MMS

I have been with VoIP.ms for close to 10 years. They have a loyal customer with me and my company.

This is a brilliant and well-thought-out platform. What I honestly like the most is the professional customer service (which is rarely needed). Thanks to VoIP services it's a facet of my company I don't have to give worry.

Currently, I am very satisfied with all services offered