Five9
About Five9
Awards and Recognition
Five9 Pricing
Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.
Free trial:
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Free version:
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Most Helpful Reviews for Five9
1 - 5 of 436 Reviews
Michael
10,001+ employees
Used less than 12 months
OVERALL RATING:
4
Reviewed February 2022
Solid VoIP with some quirks
Angelina
Verified reviewer
Restaurants, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Very Useful
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
PROSWhat I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
CONSI can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Vendor Response
Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy
Replied December 2019
Farah
Consumer Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Five9 - for me it’s rating at 9
Amazing experience as an agent Supervisor desktop is great for real-time monitoring As an admin it’s straight forward and easy to setup
PROSEasy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor
CONSWallboard feature to share data as a link is required New Integrations with newer brands are required customizations take longer to build
Reason for choosing Five9
Standards of operations Security Service
Reasons for switching to Five9
Cloud contact center solutions are better in five9
Cora
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
Easy to use but Crashes Constantly
Overall there is more reliable call center software out there besides Five9. I would prefer to use software that was more difficult to use and would require more instruction than an easy to use software like Five9 that is less reliable with its glitching, freezing and shutting down.
PROSThe software itself is easy to use after some brief training time. It is very easy to receive inbound calls and there is a easy to recognize sound when a call is coming in and outbound calls are easy to make in the dialer. There are many ways to customize the user experience by adding different 'roles" for employees that are using the software. This way you can customize which employees receive what calls based on their department and what they are trained to handle.
CONSThe software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email. I have had the software freeze during a chat and then log me out of the system.
Reasons for switching to Five9
Truly was harder to use for our agents but was more reliable.
Vendor Response
Hi Cora, thank you for sharing your feedback. I've notified your enterprise sales director and he should be reaching out to you shortly to see if he can assist.
Replied February 2020
Lin
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Amazing Change Management Tool
We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.
PROSFive9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.
CONSFive9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.
Reasons for switching to Five9
Updated interface. Needed more recording functions.
Vendor Response
Hi Lin, Thank you for taking the time to share your experience with Five9. Best regards, Five9
Replied July 2020
