Five9 Cloud Contact Center Software

Five9

Pros

It wasn't difficult to use so that was nice....

Cons

It crashed often.

I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem

They are solid!

Pros

Great for large sales teams and it does the job.

Cons

They sometimes have minor glitches but it gets fixed asap.

CALL CENTER CALLING MADE EASY

over all its good. it pulls up the customers information all in one easy accessible window.

Pros

its user friendly and has employees and supervisors able to communicate with each other through the system

Cons

when you ring the call bell it doesn't continue to ring so sometimes managers don't hear it

Gets the job done

Pros

You can transfer calls easily and add call ring groups.

Cons

Glitches and logs me out. Call quality is not the best.

VOIP for the call center!

Pros

One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers.

Cons

The software uses a lot of RAM. So you have to make sure you use at least 8 gigs.

Alright Contact Center software

Pros

The ease of use is really good. User friendly for agents. Reduces the need for multiple programs.

Cons

Call distribution may not be the best. Some agents receive 100 calls some receive 40. Reporting features are cloudy due to dispositions

Good but not great

Pros

Better than most phone software we have used in the past. Integrates well with salesforce.

Cons

Reporting feature could be easier to use, the learning curve is a bit steep. Acts kinda like Salesforce reporting but not as flexible.

Excellent data source

Excellent experience, all the information I needed was in that tool

Pros

A lot of reports created and an easy way to retrieve all of them

Cons

Sometimes it was difficult to know exactly which report was the one I was looking for

Productive Call Center

We are excited and have very positive feedback from users and customers. We are amazed on how customers and quickly getting their needs resolved, saving time.

Pros

We are expanding our call center and still testing the software in our environment. So far the feedback has been amazing and we are going to add more users by the year end.

Cons

Software updates require user caution and network administrator assistance for some updates. Other times there is no software problems with the program.

Five9 Review

Had a lot of problems with five9 when I used it. I would not likely use it again.

Pros

Great for work from home jobs, convenient.

Cons

Software has many issues. Guess offline regularly and needs rebooted.

My job my life

I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.

Pros

This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.

Cons

Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.

We use Five9 in our HVAC & Plumbing Industry

Pros

Just being objective, if you work in management, Five9 is a great tool to drill down on where your employees allocate their daily shift time. There are dispositions for "Ready To Make Calls", "Emails", "Breaks", "Training", "Meals", etc. In a way, it may be seen as remote micromanagement, but if that's your style...

Cons

I don't like when you're on a call and another call comes in. The interface is not very intuitive placing your current call on hold and grabbing the second one. Also, when people leave you voicemails, it doesn't provide you the time they called which is kind of annoying. I like to know if my prospective client called early in the morning, late in the evening, etc.

Fast to connect

Overall is very easy to use and for us as we usually use to makes 300 calls +.

Pros

I like it because we don't have to be dialing every time we finish a call, the dialer automatically makes them, we just have to hung up the call and then the next one comes right after that.

Cons

I don't like that sometimes at least for our company there was not too much information about the person who we was calling and it was hard to ask for a contact person.

Call center phone system

Pros

It was generally easy to use. Pretty straight forward with the functions it offered.

Cons

I felt like it was glitchy quiet a bit. However when I used this product it was a little over a year ago. I would like to assume they have gotten these issues fixed.

Five9 Top Tier Contact center solution

Worth the money. Delivers on their value proposition.

Pros

Highly customizable and enterprise capable. Scales easily. Sharp developers and very hands on sales through partner vendors.

Cons

Not an inexpensive solution so don’t expect to save much in the long run. Can be somewhat cumbersom to integrate with apps that are not already prebuilt.

Great tool

Pros

Great tool for making calls and being productive within your organziation. clean contact center and usability

Cons

Nothign really to complain about yet. It could be that I haven't used it very much but very clean so far.

The best call center solution

When it comes to accurate reports, team logistics and management, this is definitely my favorite software. Ist really easy to use once you learn how to use it. I'm able to manage if one of my team members will have an agent or supervisor account also I can choose the tasks that I want my supervisors to have access to. I can download reports from production. I can even know how many time my agents were ready or logged out.

Pros

When it comes to accurate reports, team logistics and management, this is definitely my favorite software. Ist really easy to use once you learn how to use it. I'm able to manage if one of my team members will have an agent or supervisor account also I can choose the tasks that I want my supervisors to have access to. I can download reports from production. I can even know how many time my agents were ready or logged out.

Cons

There's nothing negative I can say about this software.

Typical Salesperson...

Pros

Its an automatical dialer that will get your sales people hooked up to calls. I have nothing else positive to share, ehich is sad.

Cons

Most sales people could make many more dials working manually. The five9 team made alot of promises and didnt deliver on them. The salesperson seemed knowledgeable and high level but frankly was just very good at rebuttals and telling the customer what they wanted to hear. When it got time to purchase and use the software there were a number of items that just werent true or left out:
Easy training
Easy startup
Ability to leave voicemails automatically (tech person setting us up was adamant about us NOT using this).
Left out that we needed to buy lines
Left out that it would be more money to have local numbers.

Additionally, these guys bill you for an extra month after you cancel. The no contract contract or month to month, is in fact month to every few months. Talking to management about Coming ip with resolutions or not paying for services unrendered has been ridiculous.

Five9

Pros

This software is very versatile and very easy to use. It can be used for a wide variety of businesses.

Cons

It’s very expensive and it seems to be only one person for sales or customer service. But there is a great response time

Committed Staff

Pros

The team I am currently working with at Five9 have been wonderful. We are moving to the HTML version, which is more visual appealing and less clunky than the Java version.

Cons

You must answer the phone through your headset. There is no option to answer through the computer/speakers.