Five9 Cloud Contact Center Software

Five9 Top Tier Contact center solution

Worth the money. Delivers on their value proposition.

Pros

Highly customizable and enterprise capable. Scales easily. Sharp developers and very hands on sales through partner vendors.

Cons

Not an inexpensive solution so don’t expect to save much in the long run. Can be somewhat cumbersom to integrate with apps that are not already prebuilt.

Great tool

Pros

Great tool for making calls and being productive within your organziation. clean contact center and usability

Cons

Nothign really to complain about yet. It could be that I haven't used it very much but very clean so far.

The best call center solution

When it comes to accurate reports, team logistics and management, this is definitely my favorite software. Ist really easy to use once you learn how to use it. I'm able to manage if one of my team members will have an agent or supervisor account also I can choose the tasks that I want my supervisors to have access to. I can download reports from production. I can even know how many time my agents were ready or logged out.

Pros

When it comes to accurate reports, team logistics and management, this is definitely my favorite software. Ist really easy to use once you learn how to use it. I'm able to manage if one of my team members will have an agent or supervisor account also I can choose the tasks that I want my supervisors to have access to. I can download reports from production. I can even know how many time my agents were ready or logged out.

Cons

There's nothing negative I can say about this software.

Typical Salesperson...

Pros

Its an automatical dialer that will get your sales people hooked up to calls. I have nothing else positive to share, ehich is sad.

Cons

Most sales people could make many more dials working manually. The five9 team made alot of promises and didnt deliver on them. The salesperson seemed knowledgeable and high level but frankly was just very good at rebuttals and telling the customer what they wanted to hear. When it got time to purchase and use the software there were a number of items that just werent true or left out:
Easy training
Easy startup
Ability to leave voicemails automatically (tech person setting us up was adamant about us NOT using this).
Left out that we needed to buy lines
Left out that it would be more money to have local numbers.

Additionally, these guys bill you for an extra month after you cancel. The no contract contract or month to month, is in fact month to every few months. Talking to management about Coming ip with resolutions or not paying for services unrendered has been ridiculous.

Five9

Pros

This software is very versatile and very easy to use. It can be used for a wide variety of businesses.

Cons

It’s very expensive and it seems to be only one person for sales or customer service. But there is a great response time

Committed Staff

Pros

The team I am currently working with at Five9 have been wonderful. We are moving to the HTML version, which is more visual appealing and less clunky than the Java version.

Cons

You must answer the phone through your headset. There is no option to answer through the computer/speakers.

Recomended for Home-Based Job

Pros

As an appointment setter specialist, Five9 always saves the day. It is the most reliable and cheapest VoIP service provider in the market, not to mention their dedicated customer service support available 24/7.

Cons

Sometimes, the extension crashes all of a sudden and after which you need to reconfigure the set-up.

Five9

I can say that utilizing the five0 software, increased my performance as a sales executive

Pros

The ease of use and functionality is great for the business, specially we are an online security company.

Cons

for nearly 4 years of use, I haven't really encountered any cons about this software

best dialer

Pros

The integration with salesforce is unmatched

Cons

not being able (or the IT dept) to adapt it to old CRM.

Decent but need improvement

Pros

Nice integration with salesforce. Being able to leave notes right after a call is helpful. I like the call disposition functionality.

Cons

It's clunky. The phone lines just flat out wouldn't work sometimes.

Softphone User

Pros

User-friendly. The user-interface is very clean and utilitarian.

Cons

Options for customizing the user-interface is non-existent. Ver. 10.0.1 is only almost 2 inches wide and even if you enlarge the window, it stays the same width. Closing one of the associated windows of the crm program would also close down the five9's window. Although not really work impacting, it would really be helpful if there were options for the actual display of the UI

Very easy to use dialer

I feel like within my company the five nine dialing software has helped us to achieve many more outgoing calls in an ineffective and timely manner

Pros

I found that five nine is a very simple dialing system and in the middle of dialing you're able to talk to your supervisor and co-workers easily through the chat email icon

Cons

Sometimes the dialer would freeze up on outgoing calls but this wasn't in a very common occurrence and overall I wouldn't really have any dislikes to note

One of the most call center software that you can find today

Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.

Pros

From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.

Cons

Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.

five nine

great experiance and chat with peers easily

Pros

very easy to use voice over Ip service in the USA

Cons

Sometimes I get logged out of the system from time to time

Five9

Pros

I liked the automated dialer and ease of use for the call center

Cons

The dialer would work 80% of the time and then it would go down. It would interfere with the teams productivity and overall daily goals.

DownTime

fine, I have not used a service like this for cold calls... it gets the job done, however not always reliable.

Pros

It's extremely easy to use. definitely cuts down the steps it takes to make a phone call. Recording a call is extremely easy and I enjoy the simple interface. Tracking is key.

Cons

I have noticed a lot of down time, call drops and fuzzy voice. If your computer is running slow, you cannot interact with the system. Customer service takes a while.

Five9 review

Five9 overall is a very quality product. For the amount of dials we make it consistently works well however we do have some hiccups time to time. Overall a very good product.

Pros

It is very functional and rarely gives me issues. It has clear audio when working correctly and allows me to have clear long, conversations.

Cons

It has had some bug issues. It sometimes makes me log in and out consistently to make calls. Also dialing through satellites gives perception that we sometimes dial from "walmart". When not working correctly you can also sound like a robot occasionally.

This software was pretty easy to learn

Pros

I liked to be able to customize the users. The software was pretty simple and easy to learn. It was a pretty good call center for what we needed initially.

Cons

We found the system to be a little glitchy and a few calls were dropped. It had limited capabilities. We would have kept it but decided to go into a different direction for our needs.

Unbiased Review

They provide business solutions on a reasonable price. Their customer service is amazing. I haven't had any issues with how their tech or customer support team handle any issues we bring up. They are very personable. I just hope they launch web app for supervisor view that's included in the premium.

Pros

It's easy to use and accessible as long as internet is available. Supervisor views are customizable to fit preference and requirements. Agent applet/softphone app is very user-friendly. It is not intimidating because it looks simple yet professional.

Cons

Reporting is a pain. It does not show the numbers that will make sense in a BPO setting. Java based application for Supervisor is also excruciating especially if Java version in the PC is not compatible. Good thing agent applet has web-based option now.

Review

The software itself is very useful for any business that have Customer Support. My overall experience with Five9 is very commendable.

Pros

Five9 is user friendly. It can be used and be applied to different apps and software.

Cons

Whenever the software updates, it causes the tool to stack up or lagged. The system can be disconnected if the tool was not updated.