--- title: "Talkdesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Talkdesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Talkdesk is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) / Talkdesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/talkdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/talkdesk-profile/alternatives/) # Talkdesk User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 735 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 460 reviews (63%) - 4 stars: 225 reviews (31%) - 3 stars: 35 reviews (5%) - 2 stars: 7 reviews (1%) - 1 star: 8 reviews (1%) ### Most mentioned pros - Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business - Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. - The platform has good functionality, making it simple to save and edit caller data on the fly. ### Most mentioned cons - There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. - Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. - I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications. ## Talkdesk customer reviews Showing reviews 1-25 of 735 (page 1). ### Talkdesk2112 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A modern, feature-rich contact center platform with strong AI capabilities, excellent CRM integrations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Excellent CRM integrations, Easy-to-use interface. Reliable omnichannel support for voice, email, SMS, chat, #### Cons Pricing can be difficult to understand and often increases with add-ons. Support responsiveness is not consistent. --- ### Talkdesk is very useful for Reports and Stats - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. #### Cons There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. --- ### Review from daily user - Overall rating: 4/5 - Reviewer: M&O -. - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. #### Cons It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. --- ### CSC Operations Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Banking - Company size: 51-200 employees The reviewer appreciates Talkdesk's continuous improvements and the potential of upcoming features, especially after upgrading their SKU. They have experienced significant operational efficiencies, but the current reporting challenges require reliance on external tools for comprehensive analysis. Full review available after login on Software Advice --- ### Talkdesk makes the job run smoothly - Overall rating: 4/5 - Reviewer: Tony Ricardo R. - Industry: Insurance - Company size: 10000+ employees - Product usage: 1-3 years · weekly - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Talkdesk is used as the main application for new and old customer contact accounts. It is used by every support and sales department in the entire company. The main difficulty it solves is the ability to reduce the number of windows or screens in the transition between different knowledge areas and, at the same time, display to staff/management when it is available and when it is not. Talkdesk is most optimal for companies that have a lot of knowledge and equally display to staff/management when it is available and when it is not. Your ability to switch between these areas is where it really pays off. That being said, I would not recommend it for a company that is all about email. Talkdesk really offers itself well to companies that use the "talk" function, otherwise it would not be of use to you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Streamline and speed up the difficulties of your usual procedure without affecting your intentions. If you wish, you may use its display mode or position it where you want it on the screen. Reduces the fatigue of switching seamlessly between major workspace tasks, such as email and chat, while maintaining openness with your group about food, meetings and time arrangements. #### Cons When you log out, if you do not update your status to Offline, it will remain operative until the next time you log in. A note about your inability to customize the options available, it would be beneficial to have the ability to customize the option you have as an appointment or a staff. A major weakness I have been experiencing so far is that it sometimes fails; such as not being ready for calls when it is clearly impossible or not being able to accept calls from another. --- ### Powerful phone system, though focus shifting away from startups - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful. #### Cons For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before. --- ### Easy to Use with incredible quality. - Overall rating: 5/5 - Reviewer: Josh S. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Talkdesk is very user friendly. I don't have a hard time understanding where functions are, and if I need to learn they have many tools to do so. They are great customer support and the quality of sound is something I've never had to worry about. #### Cons I really don't have an negatives to share about Talkdesk. --- ### Talkdesk: The perfect tool for your support team! - Overall rating: 5/5 - Reviewer: Kallen B. - Industry: Education Management - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction. #### Cons The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports. --- ### My Talkdesk experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use #### Cons I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature --- ### Talkdesk everything you want with a clean UI/UX - CCaaS - Overall rating: 4/5 - Reviewer: Logan B. - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OUr customers want quick and easy access to their reps by phone. Talkdesk makes that possible. Management wants an integrated phone system to be able to view high level data in other areas of our business. Talkdesk is the CCaas that fit our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use the my favorite thing about the software. As a daily user and admin, Talkdesk isn't part of things I worry about breaking, it just works. It works for me and new hires alike. #### Cons Call quality. If talkdesk could fix the random bouts of call quality issues, then this would be a near perfect solution. --- ### Why we chose Talkdesk - Overall rating: 4/5 - Reviewer: Robert N. - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been a positive and pleasant experience. They are always responsive, always open to feedback and will go the extra mile to assist with special requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of setup, the support provided, constant updates and integrations with other software and services. Constant updates from their development team on new features and services. #### Cons Could use some additional features such as multiple dashboards to monitor multiple centers/ring groups --- ### Great experience so far - Overall rating: 4/5 - Reviewer: Amir H. - Industry: Education Management - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from. #### Cons TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process. --- ### Great sound quality... Admin page has room for improvement. - Overall rating: 4/5 - Reviewer: JR A. - Industry: Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce. Being able to pull up a lead's file in Salesforce through the TalkDesk bar is such HUGE timesaver!!!! #### Cons Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent's personal phone #'s. We haven't been able to add, delete, or update any phone numbers to our "Favorites" list (serves as our internal phone directory) for a couple of weeks now and it doesn't seem like like any solutions are on the way --- ### Talkdesk was there when we needed it - Overall rating: 4/5 - Reviewer: Kerri K. - Industry: Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Easy to use, with the options to expand and customize TD to your needs. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic. #### Cons I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating. --- ### Talkdesk Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Talkdesk every day at work to handle our company's phone lines. It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly. Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast, responsive. Call quality is very good. Easy to take notes and gather data about calls. #### Cons I have nothing bad to say about Talkdesk. --- ### User friendly tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Talkdesk was very positive #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The most I liked about Talkdesk is the fact that it is an easy and very user friendly tool. #### Cons As I was the end user of this tool, I have nothing to point out --- ### Full Experience - Overall rating: 5/5 - Reviewer: Abraham Kwame A. - Industry: Entertainment - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The talk 360 software gives me faster and secured connection when communicating #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy communication of the talk desk software has made my business activities running quickly the contact of staffs #### Cons The talk desk software's use is like the previous phone contact software we use on our phones way back but it marketing should be improved to enable many uses which attracts fun, since it's a new software --- ### Compelling Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues during playback. Administrator features are well designed. The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty satisfied with Talkdesk. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros From user perspective, it's simple yet effective tool. Quality is great and all the calls are stored. Recording's never have any issues and the call quality is pretty good. From an administrator perspective, creating dashboards is a great feature to get an overall view. Coaching is also an amazing tool, allowing you to guide the agent through difficult cases. #### Cons Lack of search function for the calls is one of the biggest pain points. You need to go through all the chats and find the one you are looking for, Instead of just having a search bar that would allow you to search calls to specific number. Other thing could be the issue with some providers, causing trouble to make calls, --- ### Amazing Call Center Management - Overall rating: 4/5 - Reviewer: Bello s. - Industry: Financial Services - Company size: 11-50 employees - Product usage: a free trial · weekly - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it has been amazing, time and user friendly and very impactful in tracking and managing customers to. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Talkdesk serves as a user-friendly call center application that encompasses all the essential features for effective customer service management. Its automatic call distributor facilitates swift connections between users and agents. Furthermore, seamless integration with Zendesk enables the efficient handling of digital support tickets, with a straightforward implementation process. #### Cons There was no least feature, everything has been helpful so far since u started using it. --- ### A fantastic all-in-one phone solution : Talkdesk. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With all of our other systems, this service works seamlessly. For all aspects of our operations, we utilize various phone lines using this service. TalkDesk is a fantastic product all around. It is a perfect fit for our Contact Center because of its user-level user-friendliness and simplicity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall caliber of each call is the most major element. Both you and the customer can hear each other clearly. I adore how effectively it integrates with Zendesk and how well their voicemail system functions as well. Additionally, the opportunity to quickly call my customers with only a press of a button. #### Cons None that I can think of as so far the tool have been excellent in all ways and form. But I have a suggestion, It would be a good idea, to add a feature that allows you to put the customer on hold while calling another number from the same account. --- ### Talkdesk Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It had an intuitive interface that made it easy to set up and manage my customer interactions. Flexible customization options, advanced analytics and reporting, and integrations with other business tools. #### Cons The user interface isn't as user-friendly as some of the other solutions, and it can be a bit confusing and complicated to use. --- ### The Best, Near Perfection Integration - Overall rating: 4/5 - Reviewer: Don G. - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We have been using both SalesForce and TalkDesk for more than a year now for our company and it could have never been easier compared to what we were using before, I am really thankful that our team have discovered this platform. We started using SalesForce first for a few weeks but then TalkDesk happened and it has never been this easy for me and my team, Calls logged automatically, Cases auto populate with the correct and necessary details which results in fast and efficient customer response and information backtracking. We can never ask for a better service, The Talkdesk Live at our dashboard was super helpful for managing our Agents and for tracking our service level rates which is very important if you are working for a customer driven company/job. The only hiccup that we have experienced overall is SF connector not linking properly to the TalkDesk widget in which we figured was caused by Internet fluctuations whenever the connection speed gets lost/slow but with coordinating this with the Talkdesk Team and our IT department we were able to fix the issue and it barely happens anymore and when it does occur it can be easily fixed by reloading SF. Such an awesome service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Integration is a breeze, My team and I never encountered any issues with the integration and the information of any of our call logs getting lost/missing #### Cons Callbar integration would sometimes disconnect fail, there are times where the information takes minutes to get transferred to Salesforce which is detrimental to fast customer interaction --- ### Sleek Product for Small Start-Ups - Overall rating: 3/5 - Reviewer: Tyson B. - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses. #### Cons One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar! --- ### Talkdesk is customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Talkdesk really saved us with our phone customer support. As long as you have a good internet connection everything works good without any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros App deployment was very easy and support was very fast and helpful when needed help. All my colleague learned fast to use the system due its intuitive build. #### Cons No mentionable cons for Talkdesk, everything i use it for works great. --- ### TalkDesk is one of my favorite tools when it comes to calling, routing, and recording calls. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I am pleased with my experience with TalkDesk. The app is easy to use when doing simple things and the support team has been very responsive in helping me troubleshoot any issues that I have had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First, I like it because it is a user-friendly platform that is easy to navigate. Second, the customer service is excellent and the team is always willing to help with any problem or questions that I have. Finally, I like it because it offers a free trial period. #### Cons The interface sometimes confuses me and can be complicated to use. Also, it does not offer as many services as I would like it to offer. Additionally, the fees are high considering I don't use the service often. ---