5
4
3
2
1
Ease-of-use
4.7
Customer Support
4.6
Value for money
4.5
Functionality
4.4
"Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business."
"Talkdesk allows you to call people from all over the world with just one click. The overall quality of the calls is usually good and it's a reliable software."
"This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive."
"The inability to add a call on the other line without it being a transfer, the inability to access settings while in a call, inability to add notes to a call while doing a warm transfer."
"I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list."
"When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating."
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