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> Reviews of Talkdesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Talkdesk is a good fit for you!

Source: https://www.softwareadvice.com/call-center/talkdesk-profile/reviews

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Talkdesk Reviews

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[Overview](https://www.softwareadvice.com/call-center/talkdesk-profile/)

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# Talkdesk Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(459)

4

(224)

3

(35)

2

(7)

1

(8)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.6

Value for money

4.5

Functionality

4.4

* * *

### Pros

"Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business"

"Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise."

"The platform has good functionality, making it simple to save and edit caller data on the fly."

### Cons

"There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow."

"Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone."

"I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications."

* * *

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Talkdesk Reviews, Pros and Cons - 2026 Software Advice