3CX

RATING:

4.46

(320)

About 3CX

3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the features of an advanced contact center at a fraction of the cost. 3CX can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. Installation and maintenance can be handled effortlessly by anyone, whether installed on-premises on Windows or Linux on an appliance or server, or in the cloud. ...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

3CX Pricing

Free for up to 10 users.

Free trial: 

Available

Free version: 

Available

3CX chat box in website
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3CX Reviews

Overall Rating

4.46

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 318 reviews

User Profile

Ryan

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2019

The best VoIP phone system for small businesses

We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Pros

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Cons

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Response from 3CX

Sincere thanks for your feedback.

Replied November 2019

ALEXANDER

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

January 2020

Serves small businesses very well for free.

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Pros

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Cons

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Reasons for switching to 3CX

Technical problems with the tool, where the company took the decision to discontinue with the tool and acquire another one.

Response from 3CX

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app. Nonetheless, thank you for your feedback. I will forward this to the development team.

Replied January 2020

Molly

Company size: 201-500 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2022

Easy to use but limited features

Pros

Chat Feature is easy to use and instant and calls are clear. Minimal technical issues apart from the odd occasion when it goes down for an hour or so.

Cons

The upgrade visually seemed more like a downgrade. Previous department groups etc were no longer included. If opening a chat with a new contact you have to return to main menu to select the contact and then chat

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

2

December 2022

A good job partner

Pros

i like the ease of use and the quality of the service, i never have call problems

Cons

The installation is not clearly, the chrome extension crash many times and the UX and UI is old

Response from 3CX

Hello! Thank you so much for taking the time to share your feedback with us. We're delighted to hear you found 3CX easy to use and have no problems!

Replied January 2023

Alejandro

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

October 2022

Softphone very dependent on technical service

It is not very intuitive and users end up reverting to mobile. Technical support takes a long time to provide solutions.

Pros

The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change.

Cons

Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server.

Reasons for choosing 3CX

Both the integration and the support is done from Spain and we understood that it would be much easier to manage.

Reasons for switching to 3CX

Due to cost issues, the Microsoft & Telefonica (Spain) integration was very expensive, especially with international calls.

Response from 3CX

Hi Alejandro, we're very sorry you had issues with support. We recommend you opt for a 3CX system hosted by 3CX for easy setup and configuration.

Replied November 2022

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