--- title: "Best Customer Engagement Software - 2026 Reviews & Pricing" description: "Find the best Customer Engagement Platforms Software for your organization. Compare top Customer Engagement Platforms Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/crm/customer-engagement-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Customer Engagement Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Engagement Software of 2026 Updated September 24, 2026 Written by [Supriya Deka](https://www.softwareadvice.com/resources/author/sdeka/) Market Research Specialist Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 642 results ### Compare Products Showing 1 - 25 of 642 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: LeadSquared [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) 4.26 [(167)](https://www.softwareadvice.com/crm/leadsquared-profile/reviews/) Best for:Ease of use ### Pricing availability Starting price: Price not available Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary LeadSquared is an AI-powered platform that unites sales, marketing, field, and service teams to automate workflows and drive outcomes at scale. The company specializes in solving sales challenges for high lead-volume, high-velocity businesses that have multiple sales channels and teams. Currently, LeadSquared is helping 1,600+ enterprises enhance their sales efficiency on a global scale. Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru, India with a local presence in Middle East, North America, and South Africa. The software is available in a subscription pricing model. It runs on most web browsers and also has a dedicated Android and iOS application.... [Read more](https://www.softwareadvice.com/crm/leadsquared-profile/) ### Best rated features: Engagement Tracking 5.0 Multi-Channel Marketing 5.0 SMS Marketing 5.0 Sales Analytics 5.0 ### Worst rated features: Activity Dashboard 1.0 Social Media Integration 1.0 Reminders 1.0 [See all features](https://www.softwareadvice.com/crm/leadsquared-profile/#key-features) --- ### Product: Zoho CRM [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.31 [(6999)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Starting price: $14.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches. Uers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.... [Read more](https://www.softwareadvice.com/crm/zoho-crm-profile/) ### What users love - User-friendly and adaptable design - Affordable plans and good value - Comprehensive feature-rich platform ### To take in mind - Slow and inconsistent support response - Cluttered and overwhelming interface - Limited and complex email tools ### Best rated features: Client/Property Matching 5.0 For Financial Institutions 5.0 Widgets 5.0 For Mac Devices 5.0 ### Worst rated features: Chatbot 2.0 Social Marketing 3.0 Sales Forecasting 3.0 [See all features](https://www.softwareadvice.com/crm/zoho-crm-profile/#key-features) ### Free Custom Pricing available upon request Up to 3 Users ### Standard $14.00/month ### Professional $23.00/month [See full pricing details](https://www.softwareadvice.com/crm/zoho-crm-profile/#pricing-and-plans) --- ### Product: Zendesk Suite [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.41 [(4092)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Best for:Enterprise businesses ### Pricing availability Starting price: $55.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary Zendesk is a customer engagement solution that can help companies from the SMB level to enterprise. Zendesk includes features such as service ticket support, self-service support, help desk and reporting and analytic capabilities.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/) ### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set ### Best rated features: Predictive Dialer 5.0 Batch Communications 5.0 Tagging 5.0 Online Forums 5.0 ### Worst rated features: Widgets 2.7 Interactive Content 3.0 Account Alerts 3.0 [See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features) ### Suite Team $55.00/month ### Suite Growth $89.00/month ### Suite Professional $115.00/month [See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans) --- ### Product: eGain Suite [eGain Suite](https://www.softwareadvice.com/customer-experience/egain-suite-profile/) ### Pricing availability Starting price: Price not available Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary The eGain suite helps businesses connect, solve and optimize customer engagement like never before. The eGain digital customer engagement suite comprises three hubs, the Conversation Hub - a super-set of the chat, messaging, and digital channels, the Knowledge Hub that includes knowledge for self-service and knowledge for contact centers and agents, and the Analytics Hub, each with a rich set of AI-powered apps, all leveraging common services and a modern user experience. Powering these hubs and apps is the eGain composable experience platform, an open, secure and scalable platform with a rich set of capability dots that can be configured and connected for use cases, to deliver effortless experiences and smarter automation. Together, they provide the digital-first experience your customers seek.... [Read more](https://www.softwareadvice.com/customer-experience/egain-suite-profile/) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/customer-experience/egain-suite-profile/#pricing-and-plans) --- ### Product: Zipteams [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) 4.70 [(73)](https://www.softwareadvice.com/voip/zipteams-profile/reviews/) ### Pricing availability Starting price: Price not available Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary Zipteams is a cloud-based AI sales platform that helps sales and revenue teams manage lead engagement, qualification, and conversion in one place. It suits businesses of varying sizes, with documented use cases in EdTech, career counseling, and financial services. Core features include an AI dialer and calling agents, conversation intelligence with call recording and transcription, BANT intent detection, and automated meeting summaries after every call. The Zip Score tool audits call quality using configurable scoring parameters and sends automated training reports to sales reps and managers. Talk-to-listen ratio monitoring and participant sentiment scoring help identify gaps in sales conversations. An embeddable meeting widget lets prospects connect instantly from a website or landing page, with browser-based meeting rooms that require no app download. Meeting scheduling includes round-robin routing, and CRM workflow automation reduces manual data entry. Sales pipeline analytics and dashboards surface funnel drop areas to support closing efforts. Zipteams integrates with third-party apps and CRM systems to keep data current across tools. Support options include a knowledge base, with additional assistance available via email and chat channels.... [Read more](https://www.softwareadvice.com/voip/zipteams-profile/) ### Best rated features: Lead Assignment 5.0 Real-Time Reporting 5.0 Lead Capture 5.0 Meeting Notes 5.0 [See all features](https://www.softwareadvice.com/voip/zipteams-profile/#key-features) --- ### Product: SAP Customer Experience [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) 4.25 [(245)](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) Best for:Features ### Pricing availability Starting price: $58.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP Customer Experience offers support through an online knowledge base, support portal and via phone.... [Read more](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) ### What users love - Comprehensive client management tools - Effective customer service features ### To take in mind - Complex and unintuitive interface ### Best rated features: Customer Complaint Tracking 5.0 Client Management 4.8 Customer Database 4.8 Interaction Tracking 4.8 ### Worst rated features: Campaign Planning 3.0 Pipeline Management 3.8 Forecasting 3.8 Campaign Management 4.0 [See all features](https://www.softwareadvice.com/crm/sap-customer-experience-profile/#key-features) ### Basic $58.00/month [See full pricing details](https://www.softwareadvice.com/crm/sap-customer-experience-profile/#pricing-and-plans) --- ### Product: Vivantio [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) 4.30 [(178)](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews/) Best for:Value for money ### Pricing availability Starting price: $49.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform for delivering exceptional service. Whether you're supporting employees, customers, or both, Vivantio enables IT, Customer Service, HR, Facilities, Finance, Legal, and GRC teams to standardize processes, automate workflows, and continually improve service delivery from one configurable platform. Built for organizations that need enterprise capabilities without enterprise complexity, Vivantio combines the flexibility of a modern cloud platform with the depth of Enterprise Service Management. Configure workflows without code, adapt each team's processes independently, and scale confidently as your organization grows. Organizations choose Vivantio because it helps them: Move beyond basic help desk software to real service management Centralize IT and business service teams on one platform Configure workflows without developers or custom code Automate routing, approvals, escalations, and service processes Improve service quality while increasing team capacity Deliver measurable business outcomes through reporting and continual service improvement Key capabilities include: Incident, Problem, Change, Request, Asset, Configuration, and Knowledge Management Workflow automation, approvals, business rules, routing, and SLA management Self-service portals and branded service experiences Enterprise reporting, dashboards, and analytics AI-assisted service capabilities, including sentiment analysis and intelligent recommendations FLEXBridge Integration Framework with 600+ integration possibilities and a comprehensive Open API With flexible licensing, rapid implementation, feature-inclusive pricing, and dedicated in-house Professional Services, Customer Success, and Support teams, Vivantio helps organizations modernize service operations without the cost and complexity of traditional enterprise platforms.... [Read more](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) ### Best rated features: Help Desk Management 5.0 Real-Time Notifications 5.0 Customizable Branding 5.0 Task Management 5.0 [See all features](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/#key-features) ### The Vivantio Platform $49.00/month Range shown: $49  $99 per agent, per month, billed annually [See full pricing details](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/#pricing-and-plans) --- ### Product: Kangaroo [Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/) 4.86 [(258)](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/) Best for:Small businesses ### Pricing availability Starting price: $79.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite. Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items. Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location. With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices.... [Read more](https://www.softwareadvice.com/contest/kangaroo-profile/) ### Best rated features: Customizable Questions 5.0 Customizable Fields 5.0 Sweepstakes 5.0 Customer History 5.0 ### Worst rated features: Segmentation 2.5 Contact Database 3.7 [See all features](https://www.softwareadvice.com/contest/kangaroo-profile/#key-features) ### Core $79.00/month The Core Plan is perfect for small businesses ready to launch their first loyalty program. It includes all the essential features like point-based rewards, redemptions, and basic integrations — everything you need to start engaging customers and driving repeat visits. No tech skills required. Includes a 30-day free trial so you can test it risk-free and see results fast. Simple, powerful, and designed to grow customer retention from day one.... [Read more](https://www.softwareadvice.com/contest/kangaroo-profile/#pricing-and-plans) ### Plus $199.00/month The Plus Plan is built for growing brands that want more than just loyalty — it’s your all-in-one toolkit for acquiring, engaging, and retaining customers. Unlock powerful features like referral programs, marketing automation, and audience segmentation to drive deeper connections and faster growth. Ideal for businesses expanding across multiple locations or sales channels. Includes a 30-day free trial so you can explore the impact risk-free and start scaling smarter.... [Read more](https://www.softwareadvice.com/contest/kangaroo-profile/#pricing-and-plans) ### Elite $399.00/month The Elite Plan is designed for established brands that need full control and flexibility. Get access to advanced features like white-labeling, custom branding, API integrations, AI-powered campaigns, and deep analytics — all tailored to support complex, multi-location operations. Ideal for businesses that demand a fully customized, seamless loyalty experience across every customer touchpoint.... [Read more](https://www.softwareadvice.com/contest/kangaroo-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/contest/kangaroo-profile/#pricing-and-plans) --- ### Product: Birdeye [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.68 [(707)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Best for:Ease of use ### Pricing availability Starting price: Price not available Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries. The platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations. Birdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps. Support is available through a knowledge base, live chat, email, and phone.... [Read more](https://www.softwareadvice.com/online-payment/birdeye-profile/) ### What users love - Centralized review collection and response - Responsive and helpful support team - User-friendly and intuitive interface ### To take in mind - Expensive for small businesses - Inconsistent service and communication issues - Difficult contract cancellation process ### Best rated features: Survey/Poll Management 5.0 Response Types 5.0 Multi-Channel Distribution 5.0 Brand Tracking 5.0 [See all features](https://www.softwareadvice.com/online-payment/birdeye-profile/#key-features) ### Starter Custom Pricing available upon request ### Growth Custom Pricing available upon request ### Dominate Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/online-payment/birdeye-profile/#pricing-and-plans) --- ### Product: LiveAgent [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.67 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Starting price: $15.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/) ### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability ### Best rated features: Corrective and Preventive Actions (CAPA) 5.0 Drag & Drop 5.0 Transfers/Routing 5.0 Issue Tracking 5.0 ### Worst rated features: Audit Trail 1.0 Multi-Channel Management 2.0 [See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features) ### Small $15.00/month $15 agent/month (billed annually) — $19 agent/month (billed monthly) ### Medium $29.00/month $29 agent/month (billed annually) — $35 agent/month (billed monthly) ### Large $49.00/month $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans) --- ### Product: Typeform [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.66 [(979)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Best for:Customizable Questions ### Pricing availability Starting price: $39.00/month Free trial: Available Free demo: Not available Free version: Available Software Advice Summary Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. Brand Kits let you instantly apply your logo, colors, and typography, while Conditional Logic shapes each person’s journey based on their answers. Typeform AI can generate questions, refine wording, or help structure complex logic for you, making the entire process faster and more effective. Once your form is live, you can connect it to your workflow—sending responses to tools like Google Sheets, Slack, HubSpot, or your CRM—and use Results Summary or Smart Insights to understand patterns instantly. More than just collecting data, Typeform takes action. Move from simple forms to AI-powered workflows that transform insights into impact.... [Read more](https://www.softwareadvice.com/hr/typeform-profile/) ### What users love - Engaging and customizable forms - Intuitive experience for all users - Dynamic and interactive surveys ### To take in mind - Expensive for small users - Limited and clunky export tools - Key features locked behind paywall ### Best rated features: Lead Generation 5.0 Pipeline Management 5.0 Employee Onboarding 5.0 NPS Survey Structure 5.0 ### Worst rated features: Abbreviation Detection 3.0 Communication Management 4.0 Panel Management 4.0 [See all features](https://www.softwareadvice.com/hr/typeform-profile/#key-features) ### Basic $39.00/month Created for everyone: Create interactive AI forms that connect to your workflow ### Plus $79.00/month Created for all teams: Make your AI forms more beautiful and on-brand ### Business $129.00/month Created for all teams: Analyze performance with AI and do more with your data [See full pricing details](https://www.softwareadvice.com/hr/typeform-profile/#pricing-and-plans) --- ### Product: Influitive [Influitive](https://www.softwareadvice.com/marketing/advocatehub-profile/) 4.70 [(247)](https://www.softwareadvice.com/marketing/advocatehub-profile/reviews/) Best for:Customer support ### Pricing availability Starting price: $1,499.00/month Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates. Influitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges, exclusivity, recognition and rewards, building a community and experience, referral engine, track and measure, integration and campaign management. Influitive provides customized challenges to advocates on their preferences, demography and past behavior. These challenges educate advocates, collect feedback, share NPS surveys and give them a mission to complete. Its community-building feature helps advocates in creating profiles and allows them to share, collaborate and plan meetups with other people in the network. In addition, Influitive AdvocateHub integrates with customer relationship management (CRM), marketing automation and reference program integrations such as Salesforce, Marketo, HubSpot, Gravy, Zapire, and TrustRadius. Influitive is available as an iOS and Android application.... [Read more](https://www.softwareadvice.com/marketing/advocatehub-profile/) ### Best rated features: Event Triggered Actions 5.0 Reporting & Statistics 5.0 Campaign Management 5.0 Event Management 5.0 ### Worst rated features: Single Sign On 3.0 [See all features](https://www.softwareadvice.com/marketing/advocatehub-profile/#key-features) --- ### Product: Aligned [Aligned](https://www.softwareadvice.com/crm/aligned-profile/) 4.94 [(47)](https://www.softwareadvice.com/crm/aligned-profile/reviews/) ### Pricing availability Starting price: Price not available Free trial: Not available Free demo: Not available Free version: Available Software Advice Summary Aligned's digital sales room simplifies complex deals, engages buyers, and reduces time-to-value for sales teams. All customer communication, processes, content, and tools are all centralized in Aligned so that users no longer have to chase emails week after week.... [Read more](https://www.softwareadvice.com/crm/aligned-profile/) ### Best rated features: Collaboration Tools 5.0 Project Management 5.0 Sales Onboarding & Training 5.0 Customer Segmentation 5.0 ### Worst rated features: Real-Time Updates 4.0 [See all features](https://www.softwareadvice.com/crm/aligned-profile/#key-features) --- ### Product: ChurnZero [ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/) 4.73 [(130)](https://www.softwareadvice.com/crm/churnzero-profile/reviews/) Best for:Value for money ### Pricing availability Starting price: $12,000.00/year Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content. Key features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services. ChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.... [Read more](https://www.softwareadvice.com/crm/churnzero-profile/) ### Best rated features: Reporting & Statistics 5.0 Onboarding 5.0 Alerts/Notifications 5.0 Account Management 5.0 ### Worst rated features: Email Marketing 3.7 Communication Management 3.7 Text Analysis 3.8 [See all features](https://www.softwareadvice.com/crm/churnzero-profile/#key-features) --- ### Product: Hiver [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) 4.68 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Best for:Ease of use ### Pricing availability Starting price: $25.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. Hiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. 10,000+ teams worldwide trust Hiver to run customer support. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). Some of Hiver’s key features include - a) Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels. b) Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone works from the same picture. c) Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams configure ticket fields and define SLAs in natural language, and audit trails keep every action accountable and reporting-ready. d) AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. e) AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team's tone, recommends next steps, and takes directed actions like updating Salesforce or pulling information from Confluence. Your team reviews and approves what goes out. f) Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues. g) Integrations and Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps, and trigger actions across connected systems. Teams build the rules in natural language. h) Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. Your team queries the data in natural language, inside Hiver or through MCP. i) Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, and AI Agents and your team act on that intelligence in every interaction. Additionally, Hiver stands out for its intuitive interface and ease of configuration. It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Most teams are up and running in minutes, without IT or outside consultants.... [Read more](https://www.softwareadvice.com/crm/hiver-profile/) ### Best rated features: Issue Tracking 5.0 Communication Management 5.0 Reporting/Analytics 5.0 Monitoring 5.0 [See all features](https://www.softwareadvice.com/crm/hiver-profile/#key-features) ### GROWTH $25.00/month Ideal for small teams to deliver effortless, multi-channel support. ### PRO $55.00/month For teams looking transform their support with advanced features ### ELITE $85.00/month For teams looking transform their support with advanced features [See full pricing details](https://www.softwareadvice.com/crm/hiver-profile/#pricing-and-plans) --- ### Product: monday CRM [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) 4.68 [(466)](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/) Best for:Customer support ### Pricing availability Starting price: $12.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of industries, such as real estate, software and IT services, media and communications, manufacturing, financial services, consumer goods, and healthcare services. The platform offers advanced AI capabilities to boost sales team productivity. It can automatically generate tasks, compose and rephrase emails, create content, and build complex formulas without the need for development help. The platform is also highly customizable, allowing users to tailor the sales pipeline to the unique workflow by editing deal stages, adding columns, and managing multiple pipelines simultaneously. monday CRM provides one-click automations for repetitive sales tasks, such as lead assignment, setting reminders, and email tracking. The platform also integrates with various business tools, bringing essential data and processes into one centralized platform. Additionally, the mobile app enables users to manage the sales pipeline on-the-go, with features, including logging calls, checking reports, and adding new activities.... [Read more](https://www.softwareadvice.com/marketing/monday-crm-profile/) ### What users love - Intuitive interface and onboarding - Customizable workflows for teams - Streamlined client relationship management ### To take in mind - Expensive for small teams ### Best rated features: Opportunity Management 5.0 Lead Scoring 5.0 Prioritization 5.0 Project Management 5.0 ### Worst rated features: Dashboard 2.0 Meeting Management 3.0 Campaign Management 3.0 Data Security 3.5 [See all features](https://www.softwareadvice.com/marketing/monday-crm-profile/#key-features) ### Basic $12.00/month ### Standard $17.00/month ### Pro $28.00/month [See full pricing details](https://www.softwareadvice.com/marketing/monday-crm-profile/#pricing-and-plans) --- ### Product: EngageBay CRM [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.65 [(912)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Best for:Small businesses ### Pricing availability Starting price: $0.00/month Free trial: Not available Free demo: Not available Free version: Available Software Advice Summary EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.... [Read more](https://www.softwareadvice.com/crm/engagebay-profile/) ### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth ### Best rated features: Multi-Campaign 5.0 Responsive Web Design 5.0 Real-Time Chat 5.0 Onboarding 5.0 [See all features](https://www.softwareadvice.com/crm/engagebay-profile/#key-features) --- ### Product: Creatio AI CRM [Creatio AI CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) 4.72 [(151)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Best for:Features ### Pricing availability Starting price: $40.00/month Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, workflows, or scale. Built for midsize and large organizations, it automates the full customer lifecycle on a single AI-native, no-code platform. Creatio Sales automates the full sales cycle from lead to close, with AI agents handling account research, meeting preparation, quote generation, lead scoring, and forecast updates so reps focus on selling, not admin. Creatio Marketing accelerates the lead-to-revenue cycle with AI agents that build audience segments, generate campaign content, score and distribute leads, and execute campaigns autonomously, delivering more impact with the same team. Creatio Service streamlines case and request management across all channels, with AI agents that classify cases, suggest resolutions, handle routine requests end-to-end, and trigger next-best actions, resolving more cases faster without adding headcount.... [Read more](https://www.softwareadvice.com/crm/bpmonline-profile/) ### Best rated features: Conversion Tracking 5.0 Calendar Sync 5.0 Customizable Fields 5.0 Campaign Management 5.0 ### Worst rated features: Real-Time Monitoring 1.0 Live Chat 3.0 Lead Verification/Validation 3.0 [See all features](https://www.softwareadvice.com/crm/bpmonline-profile/#key-features) --- ### Product: LearnUpon [LearnUpon](https://www.softwareadvice.com/lms/learnupon-profile/) 4.74 [(140)](https://www.softwareadvice.com/lms/learnupon-profile/reviews/) Best for:Ease of use ### Pricing availability Starting price: Price not available Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary LearnUpon’s Agentic Learning Platform is the LMS of the future, built to elevate human capability in the AI era. By pairing human ingenuity with specialized AI agents, our platform automates heavy administrative workflows to deliver hyper-personalized learning experiences, empowering learning leaders to recapture energy and elevate strategic impact. LearnUpon offers a set of features designed to deliver fast and efficient training through an intuitive platform. The platform's course creation feature allows users to design personalized learning content tailored to the learners' needs and preferences. The training delivery feature supports on-demand training, while also collecting feedback from learners to foster continuous improvement. LearnUpon is focused on learner engagement, offering a solution that is hyper-focused on enhancing the overall learner experience through interactive methods. LearnUpon's AI-based features enable organizations to transform learning programs by leveraging intelligent automation and personalization. With LearnUpon's generative AI tools, users can rapidly create engaging course content, including summaries, exams, scripts, images, and videos, transforming the course creation process from weeks to seconds. The platform enhances learning experiences through interactive bots acting as coaches and personalized assessments that promote critical thinking and reflection among learners. By offering personalized learning journeys based on individual interests and needs, LearnUpon's AI capabilities enable organizations to scale their training efforts User management features within LearnUpon can be used to automate tasks such as user creation and enrollments. Additionally, LearnUpon's portal allows users to create unique training environments personalized for different audiences, all from a single centralized location. With its built-in reporting tools, integrations for enhanced automation, and a user-centric approach to building engaging training programs, LearnUpon equips organizations with a sophisticated yet user-friendly solution for their training needs.... [Read more](https://www.softwareadvice.com/lms/learnupon-profile/) ### Best rated features: Enrollment Confirmation 5.0 Synchronous Learning 5.0 Blended Learning 5.0 Social Learning 5.0 [See all features](https://www.softwareadvice.com/lms/learnupon-profile/#key-features) --- ### Product: Kommo [Kommo](https://www.softwareadvice.com/product/3142-Kommo/) 4.47 [(263)](https://www.softwareadvice.com/product/3142-Kommo/reviews/) Best for:Small businesses ### Pricing availability Starting price: $15.00/month Free trial: Available Free demo: Not available Free version: Not available Software Advice Summary Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities Lead generation is simple with Kommo’s easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. It’s a messenger-based sales solution for entrepreneurs, small and medium businesses. With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. In-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with the mobile app available both on iOS and Android. The setup process is made as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. Our clients are offered free onboarding and setup assistance, as well as multichannel support during business hours.... [Read more](https://www.softwareadvice.com/product/3142-Kommo/) ### What users love - Centralized communication integrations hub - Efficient lead organization tools - Organized and visual sales tracking ### To take in mind - Slow and ineffective support response ### Best rated features: Appointment Scheduling 5.0 Engagement Tracking 5.0 Sales Forecasting 5.0 Drag & Drop 5.0 ### Worst rated features: Segmentation 1.0 [See all features](https://www.softwareadvice.com/product/3142-Kommo/#key-features) ### Base $15.00/month 2,500 active leads per user ### Advanced $25.00/month 5,000 active leads per user ### Enterprise $45.00/month 10,000 active leads per user [See full pricing details](https://www.softwareadvice.com/product/3142-Kommo/#pricing-and-plans) --- ### Product: Listen360 [Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/) 4.77 [(57)](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/) ### Pricing availability Starting price: $99.00 Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and drive growth. By capturing genuine feedback after every visit, surfacing actionable insights, and amplifying positive reviews, Listen360 transforms everyday customer interactions into long-term business success. At its core, the platform automates the feedback process. Post-visit surveys are sent at just the right time, giving customers an easy way to share honest impressions while experiences are still fresh. This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer. All of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and replicate success. Reputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings. Because Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships. For franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service. AI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth. Positive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike. Implementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks. Today, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement... [Read more](https://www.softwareadvice.com/customer-experience/listen360-profile/) ### Best rated features: Multi-Language 5.0 Access Controls/Permissions 5.0 API 5.0 Text Fields 5.0 ### Worst rated features: AI/Machine Learning 2.0 Pulse Surveys 3.0 Customizable Fields 3.0 [See all features](https://www.softwareadvice.com/customer-experience/listen360-profile/#key-features) --- ### Product: XM for Customer Experience [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.64 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Best for:Customer support ### Pricing availability Starting price: $1,500.00/year Free trial: Available Free demo: Not available Free version: Available Software Advice Summary Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design. The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.... [Read more](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) ### Best rated features: Support Ticket Tracking 5.0 Behavioral Analytics 5.0 Customizable Fields 5.0 Multi-Channel Data Collection 5.0 ### Worst rated features: Segmentation 2.0 [See all features](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#key-features) ### Basic $1,500.00/year [See full pricing details](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#pricing-and-plans) --- ### Product: LaunchNotes [LaunchNotes](https://www.softwareadvice.com/marketing/launchnotes-profile/) 4.92 [(25)](https://www.softwareadvice.com/marketing/launchnotes-profile/) ### Pricing availability Starting price: Price not available Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary Clear. Strategic. Impactful release notes and product communications. Trusted by leading organizations like Square, CoreLogic, LangChain, and SpotOn, LaunchNotes helps companies streamline how they communicate product changes—internally and externally. Built for CPOs, CTOs, and product-led teams, LaunchNotes centralizes release notes, product roadmaps, customer feedback, and feature announcements into a single, scalable platform. Whether you're supporting multiple product lines or aligning Sales, Support, and Marketing, LaunchNotes ensures every update reaches the right audience—at the right time, through the right channels. Companies use LaunchNotes to accelerate feature adoption, increase organizational alignment, and reduce time-to-communication—from code complete to customer awareness. LaunchNotes powers modern release communications for enterprise teams across industries, helping them turn product momentum into real business growth. For Product:  Accelerate product development cycles, boost post-release engagement, and gather real-time feedback from customers and stakeholders at scale. Turn feedback into actionable ideas, prioritize effectively, and maintain transparent communication throughout the product lifecycle. Share external and internal roadmaps to keep everyone aligned, ensuring product changes drive meaningful customer engagement and business outcomes. For Marketing:  Drive higher customer engagement with impactful release communications. Use a dedicated product announcements page and multi-channel distribution - email, Slack, RSS, HubSpot - to showcase product updates and release momentum, turning product changes into compelling stories and a growth driver. For Operations:   Streamline feedback collection, tracking, and analysis to support your product team. Keep internal stakeholders informed with timely updates via private roadmaps and release notes. Ensure projects stay on time and under budget while empowering product marketing teams with tools to create high-quality release communications. For Success:   Enhance customer satisfaction by delivering real-time feedback to product teams and advocating for features customers need most. Improve retention and account value by keeping customers informed about the updates that matter to them, fostering trust and loyalty.... [Read more](https://www.softwareadvice.com/marketing/launchnotes-profile/) ### Best rated features: Reporting/Analytics 5.0 Communication Management 5.0 Feedback Management 5.0 Task Management 4.8 ### Worst rated features: Gamification 2.0 Live Chat 3.0 Campaign Management 4.0 Audience Targeting 4.0 [See all features](https://www.softwareadvice.com/marketing/launchnotes-profile/#key-features) --- ### Product: Kustomer [Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/) 4.65 [(80)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) ### Pricing availability Starting price: $89.00/month Free trial: Not available Free demo: Not available Free version: Not available Software Advice Summary Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. The solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. Kustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.... [Read more](https://www.softwareadvice.com/customer-experience/kustomer-profile/) ### Best rated features: SMS Messaging 5.0 Chat/Messaging 5.0 Activity Tracking 5.0 Inbox Management 5.0 ### Worst rated features: Knowledge Base Management 3.5 [See all features](https://www.softwareadvice.com/customer-experience/kustomer-profile/#key-features) --- ### Product: GoSquared [GoSquared](https://www.softwareadvice.com/crm/gosquared-profile/) 4.85 [(27)](https://www.softwareadvice.com/crm/gosquared-profile/reviews/) ### Pricing availability Starting price: $0.00 Free trial: Available Free demo: Available Free version: Not available Software Advice Summary Award-winning software for subscription businesses to manage the full lifecycle of their customers. The platform offers advanced analytics and multi-channel messaging to better understand, segment and engage with customers. It offers intuitive real-time web analytic dashboards to better understand web traffic for customer acquisition. GoSquared also provides intelligent live chat software to capture more of that traffic to sign-ups. Pricing is based on a monthly subscription and support is extended via live chat, email, phone and documentation.... [Read more](https://www.softwareadvice.com/crm/gosquared-profile/) ### Best rated features: Reporting/Analytics 1.0 Interaction Tracking 1.0 Contact Management 1.0 Lead Management 1.0 ### Worst rated features: Email Marketing 1.0 Internal Chat Integration 1.0 Mobile Access 1.0 Referral Tracking 1.0 [See all features](https://www.softwareadvice.com/crm/gosquared-profile/#key-features) ### Engage $0.00 This is the GoSquared free tier. Users can upgrade at any time. Pricing will then depend on the selected product(s), features, and usage volume.... [Read more](https://www.softwareadvice.com/crm/gosquared-profile/#pricing-and-plans) ### Web Analytics $9.00/month All Web Analytics plans offer the same features. Pricing varies based on the number of pageviews & projects.... [Read more](https://www.softwareadvice.com/crm/gosquared-profile/#pricing-and-plans) ### Live Chat for Sales $29.00/month All Live Chat for Sales plans offer the same features. Pricing varies based on the number of seats/users.... [Read more](https://www.softwareadvice.com/crm/gosquared-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/crm/gosquared-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/crm/customer-engagement-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/crm/customer-engagement-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/crm/customer-engagement-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/crm/customer-engagement-comparison/?__ai_markdown=true&page=5) ... [26](https://www.softwareadvice.com/crm/customer-engagement-comparison/?__ai_markdown=true&page=26) ## Popular Comparisons [ Pipedrive vs Zoho CRM ](https://www.softwareadvice.com/crm/pipedrive-profile/vs/zoho-crm/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Text Request vs Viber ](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/viber/)[ LiveChat vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/livechat/)[ Slack vs TeamSupport ](https://www.softwareadvice.com/remote-support/slack-profile/vs/teamsupport/)[ Hootsuite vs Birdeye ](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/hootsuite/) ## Your Guide to Top Customer Engagement Software, July 2025 Software Advice uses reviews from real software users to highlight the top-rated Customer Engagement products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Braze](https://www.softwareadvice.com/email-marketing/appboy-profile/) - [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) - [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) - [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) - [Front](https://www.softwareadvice.com/crm/front-profile/) - [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) - [Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/) - [Kenyt AI Agents](https://www.softwareadvice.com/crm/kenyt-ai-profile/) - [Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) - [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) - [Messente](https://www.softwareadvice.com/sms-marketing/messente-profile/) - [Mteja](https://www.softwareadvice.com/product/514162-Mteja/) - [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) - [OneSignal](https://www.softwareadvice.com/crm/onesignal-profile/) - [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) - [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) - [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) - [Tiledesk](https://www.softwareadvice.com/live-chat/tile-desk-profile/) - [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) - [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) - [Zoho Campaigns](https://www.softwareadvice.com/marketing/zoho-campaigns-profile/) - [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. As a marketer, you might already be using tools such as customer relationship management (CRM) software to track customer interactions with your company. But if you have a large number of digital touch points (websites, social media sites, phone calls, email, and live chat) the data you collect from your customers will be siloed. This can lead to inefficient decision-making processes, data duplication, and difficulty in collaboration between departments, which will limit your ability to entirely engage and satisfy your client. Customer data software can help you overcome data silos and centralize customer data, giving you a 360-degree view of your customers. This tool integrates all customer data from multiple sources, and organizes it to create a single customer database. This database can then be used by other marketing tools such as email marketing, marketing automation software, campaign management software, content marketing software, and customer analytics software to provide a more personalized and effective customer experience. In this buyers guide, we’ll go through the features, benefits, and market trends related to customer data software to understand the tool and its capability better. Here’s what we'll cover: - [What is customer data software?](#Whatiscustomerdatasoftware) - [Common features of customer data software](#Commonfeaturesofcustomerdatasoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of customer data software](#Benefitsofcustomerdatasoftware) - [Key considerations](#Keyconsiderations) - [Market trend to understand](#Markettrendtounderstand) ## What is customer data software? Customer data software is a platform that collects and organizes customer data from multiple sources such as customer relationship management software, websites, social media, transactional data, and ecommerce behavioral data. The software creates a single, complete view of each customer that can be accessed by other systems to track, analyze, and manage customer interactions. Key capabilities of a customer data platform include: - Connects all tools that marketers use such as emails, analytics, CRM software, ecommerce, and social sites and provides a single source of data around customers. - Manages customer privacy and data rights by controlling the flow of data between different marketing systems. - Organizes data by customer demographics, audience segments, and other parameters to be used across marketing platforms and channels. _Real-time analytics in_ [Segment Software](https://www.softwareadvice.com/product-data-management/segment-profile/) _(_[Source](https://www.softwareadvice.com/product-data-management/segment-profile/)_)_ ## Common features of customer data software Most customer data platforms generally have the following features:

Customer segmentation

Divide customers into groups based on common characteristics so you can market to each group effectively and appropriately. The segmenting can be according to a number of factors such as industry, location, or products previously purchased.

Audience targeting

Target audiences by segmenting them into different criteria which may include age, gender, income, location, or interests. This helps in delivering more personalised and optimized experiences based on customers needs and interests.

Behavior tracking

Use previous online user activity such as pages visited, content viewed, searches, clicks, and purchases to gain insight into their browsing habits. Customer behavior tracking can be used to target interest-based advertising or online behavioral advertising.

Customer profiles

Create buyer personas or user profiles by segmenting customers sharing similar goals and characteristics. Each group is given a representative with a photo, a name, and a description.

Campaign management

Oversee the planning, execution, tracking, and analysis of a marketing initiative. This helps you to make necessary changes to attract more customers and achieve the campaign's goals.

Multi-channel marketing

Interact with customers using a combination of indirect and direct communication channels. This includes websites, search engines, social media, email, mobile, promotional events, and conventional storefronts.

Real-time analytics

Analyze the data captured from customers to help you to create trusted customer profiles and evidence-driven segmentation.

Engagement tracking

Track how actively your audience is involved with your content to determine the effectiveness of your brand campaigns.

Email tracking

Monitor the delivery of email messages to your prospects and customers. It allows you to monitor opens and clicks of emails, and check other metrics to improve the quality and efficiency of email marketing campaigns.

## What type of buyer are you? Before purchasing a customer data platform, you should assess what kind of a buyer you are. The majority of buyers fall into these categories: - **Business-to-business (B2B) buyers:** Buyers in this category have businesses and companies as their customers. Their sales cycle is lengthy and can be complicated as it involves multiple marketing departments or touch points. It is important for such buyers to organize customer information from various touch points into one central database. They should opt for a tool with account-based marketing that maps leads to accounts and integrates with sales tools. Compiling data from all marketing, sales, and third-party sources will help such users to identify customers, create buyer segments, deliver targeted content, and deliver one-on-one marketing campaigns. - **Business-to-customer (B2C) buyers:** Buyers in this category cater to individual consumers and generally have a shorter sales cycle than B2B enterprises. They should opt for a tool that allows organizations to interpret customer data to create effective personalized experiences. The software should be able to collect and unify all customer-related data across online and offline touch points and provide a 360-degree view of a single customer. This will help marketers to manage the fragmented data across channels, optimize multi-channel marketing, and deliver a tailored customer experience. ## Benefits of customer data software Below is a comprehensive list of benefits you can expect from customer data software: - **Increased revenue:** The 360-degree customer database created by a customer data platform allows you to deliver well-targeted marketing to people with the right message and via the right channel. By analyzing the characteristics and behaviour of your customers, and segmenting them into groups within the platform, you can optimize customer acquisition, improve customer retention, and provide customized experiences, which in turn increases customer revenue. - **Campaign optimization:** By implementing a customer data platform, you can gain insights into the efficiency and outcomes of marketing campaigns. The analysis and insights will help you solve problems such as mismatched content for a certain target audience and high advertising spend in the wrong channels. By gaining insights into previous campaigns, you will be able to improve the promotion of your products/services in the future. - **Compliance:** Keeping customer data secure is essential for every business. Customer data software helps keep this data secured by pulling it from multiple sources to a single, secure platform. Features such as control permissions for data use, and contact data anonymization will help you comply with data privacy and security regulations such as General Data Protection Regulation Act (GDPR), and California’s Consumer Privacy Act (CCPA). - **Better understanding of consumer behaviour:** A 360-degree view of your customer will allow you to understand every part of the customer journey and their behaviour during product purchase and transactions. The platform stores all relevant information coming from multiple sources (shipping, orders, reviews, complaints, and interactions) which can be used by the sales and marketing team to understand their consumers and strategically promote products and services to the right people, at the right time, and in the right place. ## Key Considerations: - **Integration with other systems:** Since the main function of customer data software is to collect data from different sources and touch points to create a complete view of a customer’s journey, their attributes, and their data in a single customer database, it is necessary that the software you choose integrates with any tool that your marketing and sales team currently uses. This can include CRM software, email marketing tools, web forms, and social media websites, and other offline channels. - **Scalability:** Consumers create volumes of data and digital footprints before purchasing a product. The data generated can be transactional data, ad impressions, purchases, product usage, inquiries, and so on. To get a 360-degree view of the customer, the customer data software you choose should be able to pull customer data from a large number of sources, and grow with your business as your customer base grows. ## Market trend to understand **Customer data platforms with artificial intelligence(AI) capabilities will make marketing more efficient:** Artificial intelligence capabilities can help accelerate marketing goals. For example, AI can identify customers who are unlikely to convert and exclude them from campaigns, saving resources for higher-value customers. Using this technology, predictive models can be created that can generate actionable insights and understand which customers will buy the most. This enables marketers to make intelligent recommendations, and personalized customer experiences along with upselling or cross selling their products. Realizing the benefits of [AI-powered customer data platforms](https://www.globenewswire.com/en/news-release/2020/06/01/2041535/0/en/Customer-Data-Platform-Market-to-Reach-USD-4-364-7-Million-by-2027-Rising-Efforts-for-Building-AI-Powered-Organizations-to-Promote-Growth-states-Fortune-Business-Insights.html), customer data software vendors are adopting the technology in order to help users automate the process of collecting data from various touch points and helping reveal the relationships between customers and their journeys. **_Note:_** _The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. 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