# Best Contact Management Software - 2026 Reviews & Pricing > Find the best Contact Management Software for your organization. Compare top Contact Management Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/crm/contact-management-comparison --- [Home](https://www.softwareadvice.com/) / Contact Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Contact Management Software of 2026 Updated July 8, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 285 results ### Compare Products Showing 1 - 25 of 285 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing au...[Read more about Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** ([18790 reviews](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)) **93** recommendations Free trial Free version Integrations Integrations Dropbox Business Box +35 more +34 more +33 more Salesforce Sales Cloud's Best Rated Features 5.0Proposal Generation See All Salesforce Sales Cloud's Worst Rated Features Lead Assignment See All [Topline OS](https://www.softwareadvice.com/crm/topline-profile/) Topline OS gives small sales teams everything they need to generate and close pipeline — without stitching together a dozen tool...[Read more about Topline OS](https://www.softwareadvice.com/crm/topline-profile/) **5.0** ([12 reviews](https://www.softwareadvice.com/crm/topline-profile/reviews/)) **35** recommendations Free trial Free version Integrations Integrations Google Calendar Stripe +16 more +15 more +14 more Topline OS's Best Rated Features 5.0Contact Management See All Topline OS's Worst Rated Features Multi-Channel Marketing See All [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) LeadSquared is an AI-powered platform that unites sales, marketing, field, and service teams to automate workflows and drive out...[Read more about LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** ([167 reviews](https://www.softwareadvice.com/crm/leadsquared-profile/reviews/)) **28** recommendations Free trial Free version Integrations Integrations GoTo Webinar Twitter/X +20 more +19 more +18 more LeadSquared's Best Rated Features 5.0Engagement Tracking See All LeadSquared's Worst Rated Features Campaign Scheduling See All [Coevera](https://www.softwareadvice.com/product/113892-Coevera/) Coevera is the AI-native CRM built on a radical idea: your software should make your salespeople better, not just track what the...[Read more about Coevera](https://www.softwareadvice.com/product/113892-Coevera/) **4.6** ([216 reviews](https://www.softwareadvice.com/product/113892-Coevera/reviews/)) **27** recommendations Free trial Free version Integrations Integrations Mailchimp Gmail +38 more +37 more +36 more Coevera's Best Rated Features 5.0Reminders See All Coevera's Worst Rated Features Internal Chat Integration See All [Rolldog](https://www.softwareadvice.com/marketing/rolldog-complete-profile/) Rolldog is a customer relationship management (CRM) solution, with the perks of sales enablement all rolled into one. Rolldog he...[Read more about Rolldog](https://www.softwareadvice.com/marketing/rolldog-complete-profile/) **4.9** ([33 reviews](https://www.softwareadvice.com/marketing/rolldog-complete-profile/reviews/)) **28** recommendations Free trial Free version Integrations Integrations Mailchimp Amazon EC2 +5 more +4 more +3 more Rolldog's Best Rated Features 5.0For Sales Teams/Organizations See All Rolldog's Worst Rated Features Social Media Integration See All [Lone Wolf Relationships](https://www.softwareadvice.com/product/527741-Lone-Wolf-Relationships/) Lone Wolf Relationships is a customer relationship management (CRM) system designed for real estate professionals to manage lead...[Read more about Lone Wolf Relationships](https://www.softwareadvice.com/product/527741-Lone-Wolf-Relationships/) No reviews yet **20** recommendations Free trial Free version Integrations Integrations Microsoft Outlook +0 more +0 more +0 more [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing aut...[Read more about Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** ([6982 reviews](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)) **19** recommendations Free trial Free version Integrations Integrations Zoho Social Google Ads +68 more +67 more +66 more Zoho CRM's Best Rated Features 5.0Client/Property Matching See All Zoho CRM's Worst Rated Features Deal Management See All [SalesOutlook CRM](https://www.softwareadvice.com/crm/salesoutlook-crm-profile/) SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds into Microsoft...[Read more about SalesOutlook CRM](https://www.softwareadvice.com/crm/salesoutlook-crm-profile/) **4.3** ([71 reviews](https://www.softwareadvice.com/crm/salesoutlook-crm-profile/reviews/)) **14** recommendations Free trial Free version Integrations Integrations Microsoft Excel Microsoft 365 +8 more +7 more +6 more SalesOutlook CRM's Best Rated Features 5.0Mobile App See All SalesOutlook CRM's Worst Rated Features 3.50Referral Tracking See All [Workbooks](https://www.softwareadvice.com/crm/workbooks-crm-profile/) Workbooks is the 'No-BS' CRM. Workbooks designs, develops and implements its own software, which is targeted specifically at m...[Read more about Workbooks](https://www.softwareadvice.com/crm/workbooks-crm-profile/) **4.3** ([112 reviews](https://www.softwareadvice.com/crm/workbooks-crm-profile/reviews/)) **10** recommendations Free trial Free version Integrations Integrations Box Zapier +8 more +7 more +6 more Workbooks's Best Rated Features 5.0Search/Filter See All Workbooks's Worst Rated Features Alerts/Notifications See All [AllyPro](https://www.softwareadvice.com/inventory-management/allypro-profile/) AllyPro is a complete web-based solution designed for the portable sanitation and service industries. It was built to provide a ...[Read more about AllyPro](https://www.softwareadvice.com/inventory-management/allypro-profile/) No reviews yet **5** recommendations Free trial Free version Integrations Integrations MYOB Acumatica MYOB Greentree +1 more +0 more +0 more [Shared Contacts for Gmail](https://www.softwareadvice.com/crm/shared-contacts-for-gmail-profile/) Shared Contacts for Gmail is a cloud-based contact management software for Gmail and Google Workspace (previously known as G Sui...[Read more about Shared Contacts for Gmail](https://www.softwareadvice.com/crm/shared-contacts-for-gmail-profile/) **4.5** ([97 reviews](https://www.softwareadvice.com/crm/shared-contacts-for-gmail-profile/reviews/)) **4** recommendations Free trial Free version Shared Contacts for Gmail's Best Rated Features 5.0Segmentation See All Shared Contacts for Gmail's Worst Rated Features 3.33CRM See All [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) NetSuite is an AI-powered cloud-based business management suite that incorporates ERP, financial management, CRM and eCommerce f...[Read more about NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** ([2052 reviews](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/)) **2** recommendations Free trial Free version Integrations Integrations BambooHR Microsoft Outlook +18 more +17 more +16 more NetSuite's Best Rated Features 5.0"What If" Scenarios See All NetSuite's Worst Rated Features CPA Firms See All [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Fie...[Read more about Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) **4.4** ([5834 reviews](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)) **1** recommendations Free trial Free version Integrations Integrations Microsoft Excel LinkedIn for Business +23 more +22 more +21 more Dynamics 365's Best Rated Features 5.0For Real Estate See All Dynamics 365's Worst Rated Features 3.50Lead Scoring See All [Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) We built Less Annoying CRM 17 years ago for the thousands of independent consultants, agents, and small business owners who are ...[Read more about Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) **4.8** ([653 reviews](https://www.softwareadvice.com/crm/less-annoying-crm-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp Google Calendar +12 more +11 more +10 more Less Annoying CRM's Best Rated Features 5.0For Real Estate See All Less Annoying CRM's Worst Rated Features Product Catalog See All [Google Contacts](https://www.softwareadvice.com/crm/google-contacts-profile/) Google Contacts is a cloud-based solution that allows enterprises to store and manage contacts in a built-in directory. Professi...[Read more about Google Contacts](https://www.softwareadvice.com/crm/google-contacts-profile/) **4.7** ([705 reviews](https://www.softwareadvice.com/crm/google-contacts-profile/reviews/)) Free trial Free version Integrations Integrations Gmail +0 more +0 more +0 more Google Contacts's Best Rated Features 4.70Contact Database See All Google Contacts's Worst Rated Features 4.0For iPad Devices See All [HoneyBook](https://www.softwareadvice.com/crm/honeybook-profile/) HoneyBook is a client relationship platform designed to help small businesses manage proposals, contracts, invoices, payments, a...[Read more about HoneyBook](https://www.softwareadvice.com/crm/honeybook-profile/) **4.7** ([683 reviews](https://www.softwareadvice.com/crm/honeybook-profile/reviews/)) Free trial Free version Integrations Integrations Squarespace MeisterTask +81 more +80 more +79 more HoneyBook's Best Rated Features 5.0Dashboard See All HoneyBook's Worst Rated Features 3.0Status Tracking See All [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) ClickUp is a productivity platform designed to unify work tools within a single workspace. It supports various teams and industr...[Read more about ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) **4.6** ([4604 reviews](https://www.softwareadvice.com/project-management/clickup-profile/reviews/)) Free trial Free version Integrations Integrations GitHub JIRA Service Management +79 more +78 more +77 more ClickUp's Best Rated Features 5.0Guest Access See All ClickUp's Worst Rated Features 2.0Issue Auditing See All [VipeCloud](https://www.softwareadvice.com/crm/vipecloud-profile/) 98% of customers rate VipeCloud's Value For Money at 4 stars and above! VipeCloud is the Sales CRM with Marketing Suite that bui...[Read more about VipeCloud](https://www.softwareadvice.com/crm/vipecloud-profile/) **4.9** ([163 reviews](https://www.softwareadvice.com/crm/vipecloud-profile/reviews/)) Free trial Free version Integrations Integrations Docusign Calendly +11 more +10 more +9 more VipeCloud's Best Rated Features 5.0Customizable Reports See All VipeCloud's Worst Rated Features Click Tracking See All [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service...[Read more about EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) **4.7** ([908 reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp HubSpot CRM +30 more +29 more +28 more EngageBay CRM's Best Rated Features 5.0Responsive Web Design See All EngageBay CRM's Worst Rated Features Scheduling See All [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of industries, such ...[Read more about monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) **4.7** ([463 reviews](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Shopify +25 more +24 more +23 more monday CRM's Best Rated Features 5.0Opportunity Management See All monday CRM's Worst Rated Features 2.0Dashboard See All [Teamgate](https://www.softwareadvice.com/crm/teamgate-profile/) Teamgate is a user-friendly, yet extremely powerful CRM for Sales and SaaS teams of all sizes. We pride ourselves on empowering...[Read more about Teamgate](https://www.softwareadvice.com/crm/teamgate-profile/) **4.8** ([155 reviews](https://www.softwareadvice.com/crm/teamgate-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Xero +20 more +19 more +18 more Teamgate's Best Rated Features 5.0Interaction Tracking See All Teamgate's Worst Rated Features Lead Generation See All [OnePageCRM](https://www.softwareadvice.com/crm/onepagecrm-profile/) OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) ...[Read more about OnePageCRM](https://www.softwareadvice.com/crm/onepagecrm-profile/) **4.8** ([104 reviews](https://www.softwareadvice.com/crm/onepagecrm-profile/reviews/)) Free trial Free version Integrations Integrations Stripe ActiveCampaign +16 more +15 more +14 more OnePageCRM's Best Rated Features 5.0Customizable Reports See All OnePageCRM's Worst Rated Features Sales Trend Analysis See All [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sales is an ...[Read more about Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) **4.7** ([149 reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Excel Microsoft Word +18 more +17 more +16 more Creatio CRM's Best Rated Features 5.0Task Management See All Creatio CRM's Worst Rated Features Landing Pages/Web Forms See All [Sage Sales Management](https://www.softwareadvice.com/field-service/forcemanager-mobile-profile/) Sage Sales Management CRM, tailored for any-sized business with a field sales force, now integrates cutting-edge AI and Timeline...[Read more about Sage Sales Management](https://www.softwareadvice.com/field-service/forcemanager-mobile-profile/) **4.6** ([168 reviews](https://www.softwareadvice.com/field-service/forcemanager-mobile-profile/reviews/)) Free trial Free version Integrations Integrations Jira HubSpot CRM +30 more +29 more +28 more Sage Sales Management's Best Rated Features 5.0Marketing Automation See All Sage Sales Management's Worst Rated Features Campaign Management See All [Tracker](https://www.softwareadvice.com/crm/trackerrms-profile/) Tracker is a web-based, integrated recruitment ATS and CRM designed for recruiting and staffing firms across industries. The sol...[Read more about Tracker](https://www.softwareadvice.com/crm/trackerrms-profile/) **4.7** ([186 reviews](https://www.softwareadvice.com/crm/trackerrms-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Outlook QuickBooks Online Advanced +21 more +20 more +19 more Tracker's Best Rated Features 5.0Lead Generation See All Tracker's Worst Rated Features Activity Tracking See All 1 [2](https://www.softwareadvice.com/crm/contact-management-comparison/?page=2)[3](https://www.softwareadvice.com/crm/contact-management-comparison/?page=3)[4](https://www.softwareadvice.com/crm/contact-management-comparison/?page=4)[5](https://www.softwareadvice.com/crm/contact-management-comparison/?page=5) ... [12](https://www.softwareadvice.com/crm/contact-management-comparison/?page=12) ## Popular Comparisons [ HubSpot CRM vs Salesforce Sales Cloud ](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/2764-Salesforce/)[ Bigin by Zoho CRM vs Zoho CRM ](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/zoho-crm/)[ NetSuite vs Dynamics 365 ](https://www.softwareadvice.com/compare/25483-netsuite-financials-accounting-software/vs/106335-Dynamics-365/)[ Wrike vs ClickUp ](https://www.softwareadvice.com/project-management/clickup-profile/vs/wrike/)[ eWay-CRM vs Pipedrive ](https://www.softwareadvice.com/crm/eway-profile/vs/pipedrive/)[ ActiveCampaign vs Constant Contact ](https://www.softwareadvice.com/crm/activecampaign-profile/vs/constant-contact/)[ Act! vs LinkedIn for Business ](https://www.softwareadvice.com/crm/act-crm-profile/vs/linkedin-for-business/)[ EngageBay CRM vs Keap ](https://www.softwareadvice.com/crm/engagebay-profile/vs/infusionsoft-crm/) ## Your Guide to Top Contact Management Software, January 2025 Software Advice uses reviews from real software users to highlight the top-rated Contact Management products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Act!](https://www.softwareadvice.com/crm/act-crm-profile/) - [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) - [Apptivo](https://www.softwareadvice.com/crm/apptivo-profile/) - [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) - [Breakcold](https://www.softwareadvice.com/crm/breakcold-profile/) - [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) - [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) - [folk](https://www.softwareadvice.com/construction/folk-profile/) - [Gold-Vision CRM](https://www.softwareadvice.com/crm/gold-vision-crm-profile/) - [Google Contacts](https://www.softwareadvice.com/crm/google-contacts-profile/) - [Lead Docket](https://www.softwareadvice.com/crm/leaddocket-profile/) - [Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) - [Maximizer CRM](https://www.softwareadvice.com/crm/maximizer-crm-profile/) - [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) - [Nimble](https://www.softwareadvice.com/help-desk/nimble-profile/) - [Nutshell](https://www.softwareadvice.com/crm/nutshell-profile/) - [Outplay](https://www.softwareadvice.com/crm/outplay-profile/) - [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) - [Salesforce Starter](https://www.softwareadvice.com/crm/salesforceiq-profile/) - [Spotler CRM](https://www.softwareadvice.com/crm/really-simple-systems-profile/) - [SugarCRM](https://www.softwareadvice.com/crm/sugarcrm-profile/) - [Teamgate](https://www.softwareadvice.com/crm/teamgate-profile/) - [VipeCloud](https://www.softwareadvice.com/crm/vipecloud-profile/) - [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. Effectively managing contacts is one of the most mission-critical tasks of running a business. Sales and marketing need the ability to quickly find the current status of an active opportunity in their database, while support teams should be able to quickly find a contact’s entire customer history. This buyer’s guide will provide a brief overview of contact management software, which is designed for these purposes (among others). Here’s what we’ll cover: [What Is Contact Management Software?](#WhatIsContactManagementSoftware) [Common Features of Contact Management Software](#CommonFeaturesofContactManagementSoftware) [Contact Management vs CRM: What's the Difference?](#ContactManagementvsCRMWhatstheDifference) [Market Trends](#MarketTrends) ## What Is Contact Management Software? At its core, contact management programs store customer contact information. This can include customers’ names, addresses, phone numbers, email addresses and even social media profile information. These databases are often easily searchable and store important documents within each contact profile. _Screenshot of Base user dashboard_ These systems are designed to increase efficiency by consolidating critical customer data into one tool. Rather than trapping contact information in your team’s individual inboxes or address books, everyone maintains a single view of the customer. ## Common Features of Contact Management Software In addition to the core capabilities described in the previous section, contact tracking systems might also include the following features. **Calendaring & notifications** These features allow users to schedule events and tasks and associate them with a contact in your database. This might include reminders to follow-up with an active opportunity in your pipeline, or a task for an account manager to send a renewal contract to one of your customers. **Note-taking** In addition to storing contact information, your team might also want to make notes about a particular customer or opportunity. This might be notes from a recent call or meeting, or comments about the best time or day of the week to reach a certain person. **File-sharing** Your team likely creates a variety of documents during the course of their relationship with each customer. These features allow them to easily store these contracts, proposals and other files in account profiles. Often, users can simply drag and drop files from their desktop; or, they can quickly click to upload them to the contact profile. **Tags** Tagging features allow users to quickly pull subsets of customers at once. These tags are often highly customizable, so businesses can create groups by geographic region or project, for example. Think of it as a sort of index for your accounts, allowing you to quickly find customers of a certain type. **To-do lists** Allows you to create to-dos for your team within each contact profile. Often, staff will be notified when a to-do is assigned to them. Then, when that person closes out the task, management receives an alert. Often, these tasks can be selected from a drop-down menu, which allows you to standardize workflow. ## Contact Management vs CRM: What's the Difference? Contact tracking software is essentially a more basic version of a customer relationship management (CRM) system, although vendors sometimes use these terms interchangeably, particularly when discussing CRM systems designed for small businesses. Typically, CRM systems include the most common contact management features described in the previous section; however, they might also incorporate more robust workflow automation, reporting and interaction tracking, among other features. Depending on the CRM application, the system might also offer features for marketing automation, sales force automation, customer service, field service and help desk and call center management. For more information on CRM software, [visit our buyer’s guide](https://www.softwareadvice.com/crm/). Despite many vendors differentiating their systems in this way, you might still encounter systems that have more features than another product described as being a CRM system, and vice versa. Regardless of what the system is called, deciding between a basic contact management system or a more robust CRM system could depend on a variety of factors. Most of the buyers we speak with are smaller businesses, or smaller departments within larger businesses, which don't require capabilities beyond tracking contact information. These buyers most often can function exclusively with the core capabilities described in the “common features” section. Meanwhile, CRM software buyers need more capabilities that extend well beyond simple contact management. They may need features specific to their industry (e.g., field service) or for a particular operational role, such as customer service. Very large enterprises might also need contact managing features to work in concert with other types of automation, so they would buy an integrated CRM suite. ## Market Trends The world of business software has offered contact management solutions for many years, probably longer than most other types of business software. But just because contact management apps have existed for many years, that doesn’t mean the products and their functionalities aren’t still evolving. Vendors of contact management software continue to refine their products in light of the changes brought by increasingly digital business environments. Modern contact management systems are often designed to be: - **Always omnichannel.** Omnichannel software allows companies to seamlessly engage with customers and clients across all common communication channels, from personal and business email addresses, to phone calls, live chat conversations and more. Omnichannel contact management systems ensure that information regarding preferred communication channels, and contact details, are stored with every contact’s entry. - **Increasingly integrated.** Contact management software is often combined (integrated) with other CRM functionalities into broader software suites. Integrated suites add efficiency to internal workflow processes by minimizing the number of interfaces employees use to complete individual tasks. While in years past contact management systems were often sold as standalone products, today, they’re more often found combined with other applications, like those used specifically for sales, service or marketing. - **Interdepartmentally available.** As more and more businesses find value in increasing the cooperation between their internal departments, more software vendors are designing platforms to facilitate cross-departmental information sharing. Contact managment solutions that allow all internal departments to share and work from the same database are increasingly common. ### Related Contact Management Software - [CRM Software](https://www.softwareadvice.com/crm/) - [Client Onboarding Software](https://www.softwareadvice.com/client-onboarding/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) - [Customer Retention Software](https://www.softwareadvice.com/customer-retention/) - [Customer Success Software](https://www.softwareadvice.com/customer-success/)