--- title: "Best Contact Management Software - 2026 Reviews & Pricing" description: "Find the best Contact Management Software for your organization. Compare top Contact Management Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/crm/contact-management-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Contact Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Contact Management Software of 2026 Updated November 9, 2026 ## Contact Management FAQs Software Advice advisors had 15 conversations with buyers about Contact Management software between January 2025 and June 2026. These are the questions that came up most. - How do I choose the right Contact Management software for my business? Choosing the right contact management software depends on the specific needs and workflows of the business, according to what buyers share during advisor calls. Teams often start by making sure the tool can store and organize all contact information in one place, since moving away from spreadsheets and manual processes is a common requirement. Many buyers also check if the system supports billing or invoicing, especially if they want more than just contact storage. Pricing models, flat monthly rates versus per user fees, are compared based on team size and feature priorities. Cloud-based access and security features are commonly reviewed before making a decision. - What is the best Contact Management software for a small to mid-size business? There is no single contact management system that fits every small or midsize business. Buyers frequently tell our advisors that a good fit should make it easy to organize contact details and also handle billing and invoicing in one place. Many buyers look to move away from manual tracking or spreadsheets because it is time-consuming and harder to keep accurate. Look for software that covers both contact management and invoicing if those are top priorities. Answer based on 10 advisor calls - What should businesses watch out for when choosing Contact Management software? Buyers in advisor calls often point out that relying on manual systems or spreadsheets for managing contacts can slow teams down and lead to errors, so it is important to check whether a software option truly automates these tasks. Many small businesses in the facilities services industry also ask about features like billing and invoicing alongside basic contact management, making it key to confirm the system covers both needs. Most buyers show interest in cloud-based (Software as a Service, or SaaS) deployment, so checking how the software handles online access and security is another common step before deciding. Answer based on 10 advisor calls - What are common complaints about Contact Management software? Based on advisor calls, the most common complaint about contact management tools is ongoing reliance on manual processes or spreadsheets. Teams often say these methods take extra time, make it easy to lose track of contacts, and increase the risk of errors. Answer based on 6 advisor calls - What is the difference between Contact Management software and a general CRM? Contact Management software focuses mainly on organizing and storing contact information, sometimes adding basic billing or invoicing features, while general customer relationship management (CRM) systems include wider tools for lead management, sales automation, email marketing, reminders, scheduling, and tracking client activities. According to our advisors, buyers considering contact management systems often want a straightforward way to manage contacts and move away from spreadsheets, while those exploring CRM systems are usually looking for more advanced sales and client tracking functions. Many buyers mention that CRM systems offer lead nurturing and detailed interaction tracking, which are rarely found in basic contact management options. Answer based on 10 advisor calls - How does Contact Management software handle contact management, pipeline tracking, and follow-up automation? Software Advice advisors often hear buyers ask about how contact management software helps organize and store contact details. A common theme in these conversations is that buyers want a way to keep all contact information in one place, making it easier to find and update as needed. Answer based on 6 advisor calls - How much does Contact Management software cost? Most teams pay for contact management tools either as a flat monthly rate or per user per month, according to buyers we've talked to. The flat monthly price often falls near $118, with most quotes running from $110 to $200. When priced per user, the median is about $55 each month, and most buyers are quoted between $50 and $60 per user. Buyers frequently mention comparing these models based on expected team size and feature needs. Answer based on 12 advisor calls - What features should Contact Management software include? The features buyers our advisors talk to request most are managing, organizing, and storing contact information, along with creating and sending invoices or bills to customers. Billing and invoicing often come up as a priority for users who want more than just contact storage in one system. Answer based on 7 advisor calls - What is Contact Management software and what does it do? Contact Management software helps organizations store, organize, and update contact details for customers, vendors, contractors, and other business connections. When speaking with our advisors, buyers often look for tools that let them keep all key contact information in one place and track interactions across their teams. Many platforms also support tasks like searching, filtering, importing, and exporting contact lists, and some include billing or invoicing features to manage customer payments. Answer based on 7 advisor calls On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Frequently Asked Questions 5. Related Software Filter products 322 results ### Compare Products Showing 1 - 25 of 322 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Rolldog](/marketing/rolldog-complete-profile/) - Overall rating: 4.9/5 - Reviews: 33 - Starting price: $39.00/month - Free trial: Available - Free demo: Not available #### Overview Rolldog is a customer relationship management (CRM) solution, with the perks of sales enablement all rolled into one. Rolldog helps companies manage business relationships, [Read more](/marketing/rolldog-complete-profile/) #### Features ##### Best rated features - For Sales Teams/Organizations: 5/5 - Segmentation: 5/5 - Data Import/Export: 5/5 - Customizable Reports: 5/5 ##### Worst rated features - Marketing Automation: 4/5 - Workflow Management: 4/5 - Email Templates: 4/5 [See all features](/marketing/rolldog-complete-profile/#key-features) #### Pricing ##### Starter - Price: $39.00/month - Available at $35 per month, when billed annually. ##### Professional - Price: $59.00/month - Available at $50 per month, when billed annually. ##### Enterprise - Price: $79.00/month - Available at $65 per month, when billed annually. [See full pricing details](/marketing/rolldog-complete-profile/#pricing-and-plans) --- ### [LeadSquared](/crm/leadsquared-profile/) - Overall rating: 4.3/5 - Reviews: 167 - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview LeadSquared is an AI-powered platform that unites sales, marketing, field, and service teams to automate workflows and drive outcomes at scale. The company specializes in solving [Read more](/crm/leadsquared-profile/) #### Features ##### Best rated features - Engagement Tracking: 5/5 - Multi-Channel Marketing: 5/5 - SMS Marketing: 5/5 - Sales Analytics: 5/5 ##### Worst rated features - Activity Dashboard: 1/5 - Social Media Integration: 1/5 - Reminders: 1/5 [See all features](/crm/leadsquared-profile/#key-features) --- ### [Salesforce Sales Cloud](/product/2764-Salesforce/) - Overall rating: 4.4/5 - Reviews: 19,024 - Starting price: $25.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It [Read more](/product/2764-Salesforce/) ##### What users love - Enhanced customer relationship management - Comprehensive sales process control - Highly adaptable platform configuration ##### To take in mind - Significant costs and add-on fees - Steep learning and onboarding demands - Complex and limited reporting tools #### Features ##### Best rated features - Proposal Generation: 5/5 - Campaign Analytics: 5/5 - For Real Estate: 5/5 - Drag & Drop: 5/5 [See all features](/product/2764-Salesforce/#key-features) #### Pricing ##### Starter Suite - Price: $25.00/month - For up to 5 users ##### Pro Suite - Price: $100.00/month - This plan is designed for any size team and is billed annually. ##### Enterprise - Price: $165.00/month - This plan is designed for any size team and is billed annually. [See full pricing details](/product/2764-Salesforce/#pricing-and-plans) --- ### [ContactsFlow™ (formerly Shared Contacts for Gmail)](/crm/shared-contacts-for-gmail-profile/) - Overall rating: 4.5/5 - Reviews: 97 - Starting price: $1.99/month - Free trial: Available - Free demo: Not available #### Overview ContactsFlow™ (formerly Shared Contacts for Gmail™) is an AI-powered contact management solution for Google Workspace that lets teams share, manage, and sync Google Contacts across [Read more](/crm/shared-contacts-for-gmail-profile/) #### Features ##### Best rated features - Segmentation: 5/5 - Lead Management: 4.7/5 - Third-Party Integrations: 4.6/5 - Data Import/Export: 4.6/5 ##### Worst rated features - CRM: 3.3/5 - Calendar/Reminder System: 4/5 - Tagging: 4/5 - Contact Management: 4/5 [See all features](/crm/shared-contacts-for-gmail-profile/#key-features) #### Pricing ##### Teams - Price: $1.99/month - This plan is ideal for small teams and unlock extensive features that free plan does not offer. ##### Business - Price: $2.99/month - This plan is ideal for growing businesses and unlock all features that free plan does not offer. [See full pricing details](/crm/shared-contacts-for-gmail-profile/#pricing-and-plans) --- ### [SalesOutlook CRM](/crm/salesoutlook-crm-profile/) - Overall rating: 4.3/5 - Reviews: 71 - Starting price: $40.00/month - Free trial: Available - Free demo: Not available #### Overview SalesOutlook is the best CRM for Outlook, Teams and Microsoft 365. SalesOutlook is the No-Login CRM that runs anywhere you can run Outlook or Teams including PC, Mac, Web and [Read more](/crm/salesoutlook-crm-profile/) #### Features ##### Best rated features - Workflow Automation: 5/5 - Data Security: 5/5 - Template Management: 5/5 - Contact Database: 5/5 ##### Worst rated features - Referral Tracking: 3.5/5 - Territory Management: 3.7/5 - Email Marketing: 4/5 - Internal Chat Integration: 4/5 [See all features](/crm/salesoutlook-crm-profile/#key-features) #### Pricing ##### Basic - Price: $40.00/month - Monthly ##### Annual Subscription - Price: $360.00/year - Save $120 year by selecting an annual pricing plan. [See full pricing details](/crm/salesoutlook-crm-profile/#pricing-and-plans) --- ### [Coevera](/product/113892-Coevera/) - Overall rating: 4.6/5 - Reviews: 216 - Starting price: $85.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Coevera is an AI-native CRM and sales process platform for B2B sales organizations of 15 to 2,500 quota-carrying sellers — companies with a defined sales process, sales managers [Read more](/product/113892-Coevera/) #### Features ##### Best rated features - Activity Dashboard: 5/5 - Reminders: 5/5 - Forecasting: 5/5 - Lead Nurturing: 5/5 ##### Worst rated features - Collaboration Tools: 3/5 - Prospecting Tools: 3/5 [See all features](/product/113892-Coevera/#key-features) #### Pricing ##### Business Edition, Enterprise Edition, Unlimited Edition - Price: $85.00/month - The Business Edition is one of three different versions of Coevera that are available. Each version [See full pricing details](/product/113892-Coevera/#pricing-and-plans) --- ### [Dynamics 365](/product/106335-Dynamics-365/) - Overall rating: 4.4/5 - Reviews: 5,865 - Starting price: $50.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Available #### Overview Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong [Read more](/product/106335-Dynamics-365/) ##### What users love - User-friendly and intuitive interface - Deep Microsoft ecosystem integration - Centralized workforce and operations control ##### To take in mind - Expensive licensing and add-ons - Limited and complex customization options - Steep learning and onboarding process #### Features ##### Best rated features - Commission Management: 5/5 - Financial Analysis: 5/5 - Monitoring: 5/5 - For Real Estate: 5/5 ##### Worst rated features - Lead Scoring: 3.5/5 - Sales Trend Analysis: 3.8/5 - Prospecting Tools: 3.9/5 - API: 3.9/5 [See all features](/product/106335-Dynamics-365/#key-features) #### Pricing ##### Professional - Price: $50.00/month ##### Enterprise - Price: $105.00/month ##### Premium - Price: $195.00/month [See full pricing details](/product/106335-Dynamics-365/#pricing-and-plans) --- ### [Zoho CRM](/crm/zoho-crm-profile/) - Overall rating: 4.3/5 - Reviews: 7,010 - Starting price: $14.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer [Read more](/crm/zoho-crm-profile/) ##### What users love - User-friendly and adaptable design - Affordable plans and good value - Comprehensive feature-rich platform ##### To take in mind - Slow and inconsistent support response - Cluttered and overwhelming interface - Limited and complex email tools #### Features ##### Best rated features - Remote Access/Control: 5/5 - Client/Property Matching: 5/5 - For Mac Devices: 5/5 - Widgets: 5/5 ##### Worst rated features - Chatbot: 2/5 - Sales Forecasting: 3/5 - Social Marketing: 3/5 [See all features](/crm/zoho-crm-profile/#key-features) #### Pricing ##### Standard - Price: $14.00/month ##### Professional - Price: $23.00/month ##### Enterprise - Price: $40.00/month [See full pricing details](/crm/zoho-crm-profile/#pricing-and-plans) --- ### [NetSuite](/accounting/netsuite-financials-accounting-software-profile/) - Overall rating: 4.2/5 - Reviews: 2,086 - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview NetSuite is an AI-powered cloud-based business management suite that incorporates ERP, financial management, CRM and eCommerce functionalities into a unified platform, helping [Read more](/accounting/netsuite-financials-accounting-software-profile/) ##### What users love - Deep system tailoring options - Comprehensive and scalable functionality - Centralized financial operations platform ##### To take in mind - Steep learning curve and complexity - Complex and rigid reporting tools - Slow and inconsistent support experience #### Features ##### Best rated features - Aging Tracking: 5/5 - "What If" Scenarios: 5/5 - Knowledge Base Management: 5/5 - Vendor Master Data Management: 5/5 [See all features](/accounting/netsuite-financials-accounting-software-profile/#key-features) --- ### [Less Annoying CRM](/crm/less-annoying-crm-profile/) - Overall rating: 4.8/5 - Reviews: 660 - Starting price: $15.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview We built Less Annoying CRM 17 years ago for the thousands of independent consultants, agents, and small business owners who are hitting the limits of their spreadsheets, but [Read more](/crm/less-annoying-crm-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - For Mac Devices: 5/5 - For Real Estate: 5/5 - Commission Management: 5/5 ##### Worst rated features - Prospecting Tools: 3.5/5 - Data Security: 4/5 [See all features](/crm/less-annoying-crm-profile/#key-features) #### Pricing ##### Core - Price: $15.00/month - Get all our features at our single price tier. No more having to choose between complicated pricing [See full pricing details](/crm/less-annoying-crm-profile/#pricing-and-plans) --- ### [HoneyBook](/crm/honeybook-profile/) - Overall rating: 4.7/5 - Reviews: 695 - Starting price: $36.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview HoneyBook is a client relationship platform designed to help small businesses manage proposals, contracts, invoices, payments, and projects. It is suitable for professionals such [Read more](/crm/honeybook-profile/) ##### What users love - Centralized client organization tools - User-friendly and intuitive interface - Streamlined invoicing and contracts ##### To take in mind - Email deliverability and workflow issues - Slow and costly payment handling - Expensive for small businesses #### Features ##### Best rated features - Accounting Integration: 5/5 - Content Library: 5/5 - Dashboard: 5/5 - Room Booking: 5/5 ##### Worst rated features - Status Tracking: 3/5 - Customizable Forms: 3/5 - Business Process Automation: 3/5 - Third-Party Integrations: 3.7/5 [See all features](/crm/honeybook-profile/#key-features) #### Pricing ##### Starter - Price: $36.00/month ##### Essentials - Price: $59.00/month ##### Premium - Price: $129.00/month [See full pricing details](/crm/honeybook-profile/#pricing-and-plans) --- ### [ClickUp](/project-management/clickup-profile/) - Overall rating: 4.6/5 - Reviews: 4,646 - Starting price: $0.00 - Best for: Enterprise businesses - Free trial: Not available - Free demo: Not available #### Overview ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing departments, HR teams, and enterprise organizations manage projects, [Read more](/project-management/clickup-profile/) ##### What users love - Centralized project organization tools - Customizable team collaboration hub - Flexible and detailed task tracking ##### To take in mind - Lag and slow load times - Steep learning curve for newcomers - Overwhelming and confusing alerts #### Features ##### Best rated features - Email Marketing: 5/5 - Knowledge Management: 5/5 - Bug Tracking: 5/5 - Guest Access: 5/5 ##### Worst rated features - Issue Auditing: 2/5 - Negative Feedback Management: 3/5 - Lead Generation: 3/5 - Overtime Calculation: 3.4/5 [See all features](/project-management/clickup-profile/#key-features) --- ### [EngageBay CRM](/crm/engagebay-profile/) - Overall rating: 4.6/5 - Reviews: 912 - Starting price: $0.00/month - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by [Read more](/crm/engagebay-profile/) ##### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ##### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth #### Features ##### Best rated features - Multi-Campaign: 5/5 - Responsive Web Design: 5/5 - Real-Time Chat: 5/5 - Onboarding: 5/5 [See all features](/crm/engagebay-profile/#key-features) --- ### [Google Contacts](/crm/google-contacts-profile/) - Overall rating: 4.7/5 - Reviews: 709 - Best for: Contact Database - Free trial: Available - Free demo: Not available #### Overview Google Contacts is a cloud-based solution that allows enterprises to store and manage contacts in a built-in directory. Professionals can create/import new contacts with details [Read more](/crm/google-contacts-profile/) #### Features ##### Best rated features - Contact Database: 4.7/5 - Search/Filter: 4.7/5 - Shared Contacts: 4.6/5 - Data Import/Export: 4.6/5 ##### Worst rated features - For iPad Devices: 4/5 [See all features](/crm/google-contacts-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/crm/google-contacts-profile/#pricing-and-plans) --- ### [monday CRM](/marketing/monday-crm-profile/) - Overall rating: 4.7/5 - Reviews: 468 - Starting price: $12.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of industries, such as real estate, software and IT services, media and [Read more](/marketing/monday-crm-profile/) ##### What users love - Intuitive interface and onboarding - Customizable workflows for teams - Streamlined client relationship management ##### To take in mind - Expensive for small teams #### Features ##### Best rated features - Lead Scoring: 5/5 - Project Tracking: 5/5 - Project Management: 5/5 - Opportunity Management: 5/5 ##### Worst rated features - Meeting Management: 3/5 - Campaign Management: 3/5 - Data Security: 3.5/5 - Territory Management: 3.7/5 [See all features](/marketing/monday-crm-profile/#key-features) #### Pricing ##### Basic - Price: $12.00/month ##### Standard - Price: $17.00/month ##### Pro - Price: $28.00/month [See full pricing details](/marketing/monday-crm-profile/#pricing-and-plans) --- ### [VipeCloud](/crm/vipecloud-profile/) - Overall rating: 4.9/5 - Reviews: 163 - Starting price: $15.00/month - Best for: Features - Free trial: Available - Free demo: Available #### Overview VipeCloud is the franchise CRM for the AI era, built for franchise brands, franchise sales organizations, and consultants. More than half of franchise leads arrive after hours. [Read more](/crm/vipecloud-profile/) #### Features ##### Best rated features - Customizable Reports: 5/5 - CRM Integration: 5/5 - Web-based Deployment: 5/5 - Territory Management: 5/5 ##### Worst rated features - Quotes/Estimates: 2.5/5 - Engagement Tracking: 4/5 [See all features](/crm/vipecloud-profile/#key-features) #### Pricing ##### Community - Price: $15.00/month - This plan offers a free trial and allows up to 1 user. ##### Plus - Price: $25.00/month - This plan offers a free trial and allows up to 1 user. ##### Pro - Price: $50.00/month - This plan offers a free trial. [See full pricing details](/crm/vipecloud-profile/#pricing-and-plans) --- ### [Creatio AI CRM](/product/5948-creatio-ai-crm/) - Overall rating: 4.7/5 - Reviews: 151 - Starting price: $40.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, workflows, or scale. Built for midsize and large [Read more](/product/5948-creatio-ai-crm/) #### Features ##### Best rated features - Conversion Tracking: 5/5 - Calendar Sync: 5/5 - Customizable Fields: 5/5 - Campaign Management: 5/5 ##### Worst rated features - Real-Time Monitoring: 1/5 - Live Chat: 3/5 - Lead Verification/Validation: 3/5 [See all features](/product/5948-creatio-ai-crm/#key-features) --- ### [Close](/crm/close-io-profile/) - Overall rating: 4.7/5 - Reviews: 164 - Starting price: $9.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Close is a sales CRM built for small and growth-stage B2B sales teams. The software is cloud-based, so teams can access it from any browser without installing anything locally. [Read more](/crm/close-io-profile/) #### Features ##### Best rated features - Workflow Automation: 5/5 - Customizable Templates: 5/5 - Call Recording: 5/5 - Third-Party Integrations: 5/5 ##### Worst rated features - Real-Time Notifications: 1/5 - Data Import/Export: 1/5 - Customer Database: 3/5 - Drip Campaigns: 3/5 [See all features](/crm/close-io-profile/#key-features) #### Pricing ##### Solo - Price: $9.00/month - Solo is perfect for individuals organizing leads, managing pipelines, and keeping communication in ##### Essentials - Price: $35.00/month - A great plan for small teams. ##### Growth - Price: $99.00/month - Automation to help your team move faster. [See full pricing details](/crm/close-io-profile/#pricing-and-plans) --- ### [HubSpot CRM](/product/1854-HubSpot-CRM/) - Overall rating: 4.5/5 - Reviews: 4,493 - Starting price: $20.00/month - Best for: CRM - Free trial: Not available - Free demo: Not available #### Overview HubSpot Smart CRM helps teams win more deals by keeping customer records current. It unifies your customer data, teams, and tech stack in one source of truth, so your team has the [Read more](/product/1854-HubSpot-CRM/) ##### What users love - Centralized customer relationship management - Unified sales and marketing hub - Intuitive and accessible interface ##### To take in mind - Escalating costs and rigid plans - Email integration and automation issues - Cumbersome contact organization tools #### Features ##### Best rated features - Collaboration Tools: 5/5 - For Mac Devices: 5/5 - Commission Management: 5/5 - Contract/License Management: 5/5 ##### Worst rated features - Business Card/Badge Scanning: 3/5 - File Management: 3.3/5 - Data Visualization: 3.8/5 - Multi-Channel Communication: 3.8/5 [See all features](/product/1854-HubSpot-CRM/#key-features) --- ### [Pipedrive](/crm/pipedrive-profile/) - Overall rating: 4.5/5 - Reviews: 3,064 - Starting price: $19.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between [Read more](/crm/pipedrive-profile/) ##### What users love - Intuitive and user-friendly interface - Organized sales process management - Responsive and helpful support team ##### To take in mind - Integration and email limitations - Expensive add-ons and tiered plans - Limited and basic reporting tools #### Features ##### Best rated features - Click Tracking: 5/5 - Web Forms: 5/5 - Multi-Channel Communication: 5/5 - Content Delivery: 5/5 ##### Worst rated features - Deal Management: 1/5 - API: 3/5 [See all features](/crm/pipedrive-profile/#key-features) #### Pricing ##### Lite - Price: $19.00/month - This plan is available at $14/seat/month billed annually or $24/seat/month billed monthly. ##### Growth - Price: $34.00/month - This plan is available at $39/seat/month billed annually or $49/seat/month billed monthly. ##### Premium - Price: $64.00/month - This plan is available at $49/seat/month billed annually or $79/seat/month billed monthly. [See full pricing details](/crm/pipedrive-profile/#pricing-and-plans) --- ### [OnePageCRM](/crm/onepagecrm-profile/) - Overall rating: 4.8/5 - Reviews: 125 - Starting price: $9.95/month - Best for: Popular - Free trial: Available - Free demo: Not available #### Overview OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) system, OnePageCRM is mostly known for its [Read more](/crm/onepagecrm-profile/) #### Features ##### Best rated features - Dashboard: 5/5 - Customizable Templates: 5/5 - Segmentation: 5/5 - Search/Filter: 5/5 [See all features](/crm/onepagecrm-profile/#key-features) #### Pricing ##### Professional - Price: $9.95/month - The monthly billing plan is also available. $15/month if billed annually. You can also avail a free ##### Business - Price: $19.95/month - The monthly billing plan is also available. $29/month if billed annually. You can also avail a free [See full pricing details](/crm/onepagecrm-profile/#pricing-and-plans) --- ### [Salesloft](/product/169741-Salesloft/) - Overall rating: 4.5/5 - Reviews: 562 - Starting price: $0.01 - Best for: Recording - Free trial: Not available - Free demo: Not available #### Overview Salesloft is an AI-powered revenue orchestration platform built for B2B organizations, with a focus on mid-market and enterprise sales teams across industries such as technology, [Read more](/product/169741-Salesloft/) #### Features ##### Best rated features - Template Management: 5/5 - Call List Management: 5/5 - API: 5/5 - Collaboration Tools: 5/5 ##### Worst rated features - Deal Management: 1/5 - Lead Generation: 1/5 [See all features](/product/169741-Salesloft/#key-features) --- ### [Teamgate](/crm/teamgate-profile/) - Overall rating: 4.8/5 - Reviews: 155 - Starting price: $0.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Teamgate is a user-friendly, yet extremely powerful CRM for Sales and SaaS teams of all sizes. We pride ourselves on empowering Sales and SaaS teams to increase their speed of [Read more](/crm/teamgate-profile/) #### Features ##### Best rated features - Interaction Tracking: 5/5 - Third-Party Integrations: 5/5 - Calendar Sync: 5/5 - Opportunity Management: 5/5 [See all features](/crm/teamgate-profile/#key-features) #### Pricing ##### Starter - Price: $0.00/month - All the basic contact and communication tools to get you started. ##### Teams - Price: $39.90/month - Boost sales efficiency and process management with our scalable and complete toolkit for SMBs. ##### Growth - Price: $59.90/month - Take your sales team to the next level, with deeper insights, extensive analytics, integrations and [See full pricing details](/crm/teamgate-profile/#pricing-and-plans) --- ### [Tracker](/crm/trackerrms-profile/) - Overall rating: 4.7/5 - Reviews: 187 - Starting price: $80.00/month - Best for: Small businesses - Free trial: Available - Free demo: Available #### Overview With TrackerRMS contact management software, employees can spend more time working with customers, and less on data entry. This cloud-based system is a good fit for businesses with [Read more](/crm/trackerrms-profile/) #### Features ##### Best rated features - Lead Generation: 5/5 - Lead Qualification: 5/5 - Email Management: 5/5 - Reminders: 5/5 ##### Worst rated features - Reporting & Statistics: 1/5 - Internal HR: 1/5 - Activity Tracking: 1/5 [See all features](/crm/trackerrms-profile/#key-features) #### Pricing ##### Basic - Price: $80.00/month [See full pricing details](/crm/trackerrms-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/crm/contact-management-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/crm/contact-management-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/crm/contact-management-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/crm/contact-management-comparison/?__ai_markdown=true&page=5) ... [13](https://www.softwareadvice.com/crm/contact-management-comparison/?__ai_markdown=true&page=13) ## Popular Comparisons [ HubSpot CRM vs Salesforce Sales Cloud ](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/2764-Salesforce/)[ Bigin by Zoho CRM vs Zoho CRM ](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/zoho-crm/)[ NetSuite vs Dynamics 365 ](https://www.softwareadvice.com/compare/25483-netsuite-financials-accounting-software/vs/106335-Dynamics-365/)[ Wrike vs ClickUp ](https://www.softwareadvice.com/project-management/clickup-profile/vs/wrike/)[ eWay-CRM vs Pipedrive ](https://www.softwareadvice.com/crm/eway-profile/vs/pipedrive/)[ ActiveCampaign vs Constant Contact ](https://www.softwareadvice.com/crm/activecampaign-profile/vs/constant-contact/)[ Act! vs LinkedIn for Business ](https://www.softwareadvice.com/crm/act-crm-profile/vs/linkedin-for-business/)[ EngageBay CRM vs Keap ](https://www.softwareadvice.com/crm/engagebay-profile/vs/infusionsoft-crm/) ## Your Guide to Top Contact Management Software, January 2025 Software Advice uses reviews from real software users to highlight the top-rated Contact Management products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Act!](https://www.softwareadvice.com/crm/act-crm-profile/) - [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) - [Apptivo](https://www.softwareadvice.com/crm/apptivo-profile/) - [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) - [Breakcold](https://www.softwareadvice.com/crm/breakcold-profile/) - [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) - [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) - [folk](https://www.softwareadvice.com/construction/folk-profile/) - [Gold-Vision CRM](https://www.softwareadvice.com/crm/gold-vision-crm-profile/) - [Google Contacts](https://www.softwareadvice.com/crm/google-contacts-profile/) - [Lead Docket](https://www.softwareadvice.com/crm/leaddocket-profile/) - [Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) - [Maximizer CRM](https://www.softwareadvice.com/crm/maximizer-crm-profile/) - [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) - [Nimble](https://www.softwareadvice.com/help-desk/nimble-profile/) - [Nutshell](https://www.softwareadvice.com/crm/nutshell-profile/) - [Outplay](https://www.softwareadvice.com/crm/outplay-profile/) - [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) - [Salesforce Starter](https://www.softwareadvice.com/crm/salesforceiq-profile/) - [Spotler CRM](https://www.softwareadvice.com/crm/really-simple-systems-profile/) - [SugarCRM](https://www.softwareadvice.com/crm/sugarcrm-profile/) - [Teamgate](https://www.softwareadvice.com/crm/teamgate-profile/) - [VipeCloud](https://www.softwareadvice.com/crm/vipecloud-profile/) - [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ## Send me a copy of this list to my inbox ### Get a copy of this list with pricing info sent to your inbox so you can pick up where you left off when convenient to you. Effectively managing contacts is one of the most mission-critical tasks of running a business. Sales and marketing need the ability to quickly find the current status of an active opportunity in their database, while support teams should be able to quickly find a contact’s entire customer history. This buyer’s guide will provide a brief overview of contact management software, which is designed for these purposes (among others). Here’s what we’ll cover: [What Is Contact Management Software?](#WhatIsContactManagementSoftware) [Common Features of Contact Management Software](#CommonFeaturesofContactManagementSoftware) [Contact Management vs CRM: What's the Difference?](#ContactManagementvsCRMWhatstheDifference) [Market Trends](#MarketTrends) ## What Is Contact Management Software? At its core, contact management programs store customer contact information. This can include customers’ names, addresses, phone numbers, email addresses and even social media profile information. These databases are often easily searchable and store important documents within each contact profile. _Screenshot of Base user dashboard_ These systems are designed to increase efficiency by consolidating critical customer data into one tool. Rather than trapping contact information in your team’s individual inboxes or address books, everyone maintains a single view of the customer. ## Common Features of Contact Management Software In addition to the core capabilities described in the previous section, contact tracking systems might also include the following features. | Feature | Description | | --- | --- | | Calendaring & notifications | These features allow users to schedule events and tasks and associate them with a contact in your database. This might include reminders to follow-up with an active opportunity in your pipeline, or a task for an account manager to send a renewal contract to one of your customers. | | Note-taking | In addition to storing contact information, your team might also want to make notes about a particular customer or opportunity. This might be notes from a recent call or meeting, or comments about the best time or day of the week to reach a certain person. | | File-sharing | Your team likely creates a variety of documents during the course of their relationship with each customer. These features allow them to easily store these contracts, proposals and other files in account profiles. Often, users can simply drag and drop files from their desktop; or, they can quickly click to upload them to the contact profile. | | Tags | Tagging features allow users to quickly pull subsets of customers at once. These tags are often highly customizable, so businesses can create groups by geographic region or project, for example. Think of it as a sort of index for your accounts, allowing you to quickly find customers of a certain type. | | To-do lists | Allows you to create to-dos for your team within each contact profile. Often, staff will be notified when a to-do is assigned to them. Then, when that person closes out the task, management receives an alert. Often, these tasks can be selected from a drop-down menu, which allows you to standardize workflow. | --- ## Contact Management vs CRM: What's the Difference? Contact tracking software is essentially a more basic version of a customer relationship management (CRM) system, although vendors sometimes use these terms interchangeably, particularly when discussing CRM systems designed for small businesses. Typically, CRM systems include the most common contact management features described in the previous section; however, they might also incorporate more robust workflow automation, reporting and interaction tracking, among other features. Depending on the CRM application, the system might also offer features for marketing automation, sales force automation, customer service, field service and help desk and call center management. For more information on CRM software, [visit our buyer’s guide](https://www.softwareadvice.com/crm/). Despite many vendors differentiating their systems in this way, you might still encounter systems that have more features than another product described as being a CRM system, and vice versa. Regardless of what the system is called, deciding between a basic contact management system or a more robust CRM system could depend on a variety of factors. Most of the buyers we speak with are smaller businesses, or smaller departments within larger businesses, which don't require capabilities beyond tracking contact information. These buyers most often can function exclusively with the core capabilities described in the “common features” section. Meanwhile, CRM software buyers need more capabilities that extend well beyond simple contact management. They may need features specific to their industry (e.g., field service) or for a particular operational role, such as customer service. Very large enterprises might also need contact managing features to work in concert with other types of automation, so they would buy an integrated CRM suite. ## Market Trends The world of business software has offered contact management solutions for many years, probably longer than most other types of business software. But just because contact management apps have existed for many years, that doesn’t mean the products and their functionalities aren’t still evolving. Vendors of contact management software continue to refine their products in light of the changes brought by increasingly digital business environments. Modern contact management systems are often designed to be: - **Always omnichannel.** Omnichannel software allows companies to seamlessly engage with customers and clients across all common communication channels, from personal and business email addresses, to phone calls, live chat conversations and more. Omnichannel contact management systems ensure that information regarding preferred communication channels, and contact details, are stored with every contact’s entry. - **Increasingly integrated.** Contact management software is often combined (integrated) with other CRM functionalities into broader software suites. Integrated suites add efficiency to internal workflow processes by minimizing the number of interfaces employees use to complete individual tasks. While in years past contact management systems were often sold as standalone products, today, they’re more often found combined with other applications, like those used specifically for sales, service or marketing. - **Interdepartmentally available.** As more and more businesses find value in increasing the cooperation between their internal departments, more software vendors are designing platforms to facilitate cross-departmental information sharing. Contact managment solutions that allow all internal departments to share and work from the same database are increasingly common. ### Related Contact Management Software - [CRM Software](https://www.softwareadvice.com/crm/) - [Client Onboarding Software](https://www.softwareadvice.com/client-onboarding/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) - [Customer Retention Software](https://www.softwareadvice.com/customer-retention/) - [Customer Success Software](https://www.softwareadvice.com/customer-success/)