Top Producer Systems Software


Top Producer is a web-based CRM system suited for small companies in the Real Estate and Software/IT industries. The system allows users to users to manage their clients through all stages, from initial contact to closing and beyond.

Users can receive instant lead notifications via text or email. The countdown clock feature starts ticking as soon as an inquiry comes in, so users know exactly how fresh a lead is. The follow-up coach feature assists users stay on top of current clients through suggesting appropriate touch points. Users can create personalized emails from templates and send monthly branded newsletters whenever necessary.

Top Producer is compatible with numerous systems used by today’s agents, including Gmail, Outlook, Dropbox, Facebook, Twitter, and MailChimp. The system automatically imports MLS comparable data and photos, and the Note Stream feature allows users to create, view, and edit notes that link to contacts, activities, or properties.



37 Reviews of Top Producer Systems

Overall rating

3.0 / 5 stars

Showing 1 - 20 of 37 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Simple but a bit dated

Pros

The pro for this software is how simple it was to use. Basic data entry and does exactly what I need.

Cons

The con for this software is a bit dated and does not do as much as the current crms in the crm world. This imperfection does not kill the deal though.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

2 of 5

November 2018

Works, but it's outdated

Pros

It's a good way to have all of your contacts in one place and for all of them to be organized, grouped, subgrouped, and also have them on campaigns.

Cons

It appears very dated and is not user friendly. There are many features that you have to dig for to find and template editing takes too many steps. If someone who was not tech savvy was trying to use this CRM, they would need to have several trainings in order to begin to grasp it.

November 2018

Tiffany from The Mark Frisco Team

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Great product once you learn how to use it!

Pros

This is a great product with great customer service and tutorial videos! If you have a database this is a must have to keep track of everyone! You can mass email, tag your customers with different tags explaining what kind of customer they are, search for contacts, save birthdays, and so much more!

Cons

It takes awhile to get used to this software and there is just so much to learn! Luckily there is the internet and tutorials to teach you!

October 2018

Sean from Beverly Hanks

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

Horrible Company

Horrible!!! I signed up for it thinking it would be great and t no time did they tell me I was locked into a contract. Now I haven’t used it in over 6 months but they still want me to pay for a year before I can cancel

Pros

I don’t like anything about this product I feel like I’m being held hostage

Cons

The service is a joke all they care about is collecting money every month

October 2018

Yare from ALSE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Not impressed

Unfortunately, we had to cancel our subscription. It just wasn’t a good fit for our office or goals.

Pros

Availability to keep all contacts in one place.

Cons

The marketing material was not as expected.

September 2018

ARIELLE from RE/MAX Generations

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

September 2018

Stay on Top

If you are looking for an overall CRM that helps you stay on top of all your contacts and transactions, this is it.

Pros

The software keeps all contacts and transactions neatly organized. It is a great program for anyone looking for a single program to keep everything organized and help stay on top of your contacts. You're able to keep notes on everything. You could even set up email campaigns to clients. Overall, the functionality of the program is good.

Cons

It was a bit confusing and challenging to get used to. Set up was a little painful, but once it was all done, the program got much smoother and easier to use.

September 2018

Amanda from A-Team Property Advisors

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2018

Very dated software!!

Pros

kept track of total transactions thats about the only thing positive i can say

Cons

Very dated software!!! You haven't updated the system in over a decade!!

August 2018

Emma from Brockway Realty

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Organizational Tool

Pros

It is useful for organization purposes and generating reports. I enjoy seeing the visual sales pipeline fo each of my leads and I love the plans I can assign to each lead.

Cons

It is difficult for non-tech savvy people to use. There should be additional tutorial videos included in the subscription.

July 2018

Jackie from Jackie Daley Team

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Don't Waste Your Money

Pros

Offers a place to organize real estate transactions. You can enter parties to the transaction such as title companies and other agents.

Cons

The software cannot sync to Google Contacts so therefore I lost clients by not being able to reach them when I was on the road. The contacts did not make it to my phone unless we got on the phone with help each time a new contact was added. This cost me business and the support staff did not take the issue seriously.

System also cannot handle email blasts of documents.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Extremely Dated and Specific to Traditional Households

Pros

I really like the idea of action plans that can be set for each prospect on the fly. So you can designate, say, a 6-month buyer action plan or a 3-year seller action plan.

Cons

Working in an international city, it was difficult to put my clients in the proper fields as their address fields do not support international addresses. The way family members are buried within one contact record is also problematic for me. And overall the user experience is dated.

June 2018

Crystal from CENTURY 21 Stopper & Associates

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Top Producer Makes Marketing EASY!

Pros

I love that I can input my client database and set them up on drip campaigns to come my name in front of them. The software is easy to Navigate and has tons of Tools to assist you in your CRM management.

Cons

I have enjoyed using Top Producer to stay in contact with my database throughout the years, and I don't have any dislikes with the software.

June 2018

Tori from Kim Pratt Team

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

June 2018

Lots of good stuff, but we have moved on!

Pros

I like how we could change the dates of tasks easily and build plans where one tasks doesn't start until one is completed.

Cons

So many things I don't like, it was not an "easy" program to use. We had used it in 2011 and switched, we tried to go back and it was the exact same as 2011 and still not easy to use.

June 2018

Brooke from RE/MAX of Grand Rapids

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Great CRM that is capable of SO much more than you'd think!

Pros

This software is definitely the "Cadillac" of all CRM software as far as I'm concerned. I'm in Real Estate and have dabbled in several different CRM's. So many are determined to "dumb it down" so much that it doesn't have all the items you need to keep track of and some are determined to make the system super confusing it seems. Top Producer is a robust CRM that can put action plans into place, keep track of birthdays/anniversaries for a main contact/spouse/kids/etc., integrate with leads coming in. and so much more.

Cons

The only con I can really state is that some people may find that it's such a robust system, they may get overwhelmed initially. My main advice is to review their help section. There are several how-to videos and topics that can help in almost any area.

April 2018

Leah from Triangle Experts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2018

OLD SCHOOL CRM

Pros

It has MOST of all the information you would like to keep on file and has some good marketign tools.

Cons

Getting information out of this software is a NIGHTMARE!! It really makes it so once you have used it for a few years you kinda have to KEEP it or do a lot of work to move away from it all together!!

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

Great for storing contacts/notes

Pros

This software is great for storing contacts with notes and importing contacts. You can also send emails through it so that is great.

Cons

It is definitely a tad outdated. You can definitely find cleaner more modern software. If their software doesn't integrate with other software it is a pain.

April 2018

Jen from The Wallner Team

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

April 2018

They Only Care About Collecting Your Monthly Payment!!

Pros

Horrible experience trying to cancel this product! They stated they didn't have the cancellation on record and would not give a refund of the months that I had not even used the system even though they could see that I had not logged in.

Cons

I called and cancelled however they continued to bill me for months after! I called again to cancel and asked for a refund. They could tell me the last date I signed in but refused to give me a refund for more than one month even though several months had gone by! If you cancel make them stay on the phone with you until you receive a confirmation email!! I will NEVER refer anyone to use this company due to their bad business!

March 2018

selenne from Realty Masters & assoc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

It was a great system. Just a little dated as far as looks.

I got a couple deals from it.

Pros

Great CRM and great for long term follow up. It had daily reminders, it sent out emails to leads I had not been able to make phone contact with.

Cons

It seemed dated, the system was great but the looks and ease of use wasn't great. It didnt seem to flow to easily.

February 2018

Heather from Real Estate

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Happily Surprised

Pros

There is so much to offer in this product. Their support has been wonderful. Each time I call or have an appointment, I learn so much! I've had this about 3 weeks now and feel like there's still so many great uses it has to learn. Still putting it to full use.

Cons

I came from having nothing, so it's been a lot to learn and it's not always intuitive, but they do have excellent support to help you through it.

January 2018

Mark from Mark Coward, P.A.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2018

Top producer not working with MLS

Pros

At the beginning I liked most of the features that it offered, contact management, letter and e-mail campaigns, CMA and flyers.

Cons

I have been using this system for over 13 years and have had issues in the past with a several functions of their system. Now their system in not communicating with my MLS board which has been going on for over a month. When I call they tell me that they have a ticket open and that the development team is working on it and can not tel me anymore about the issues or when it will be completed. The purpose of this system is to make our jobs easier not harder. They have no issues collecting the fees to use the system but not able to make it work properly.

December 2017

Tobin from Mid Atlantic Real Estate Professionals

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2017

Top Producer's Market Snapshot seldom works and failed again this weekend. No support to resolve.

No real benefit. Top Producer is old and clunky and expensive. Support is very poor.

Pros

Nothing that is positive. Avoid Top Producer, Market Snapshot offering. I really cannot think about any Pros.

Cons

Market Snapshot offering breaks down almost every weekend and no support on weekend. Top Producer is very old and does not keep up with competition. Also expensive