Top Producer Systems Software

3.25 / 5 (44)

About Top Producer Systems


Top Producer is a web-based CRM system suited for small companies in the Real Estate and Software/IT industries. The system allows users to users to manage their clients through all stages, from initial contact to closing and beyond.

Users can receive instant lead notifications via text or email. The countdown clock feature starts ticking as soon as an inquiry comes in, so users know exactly how fresh a lead is. The follow-up coach feature assists users stay on top of current clients through suggesting appropriate touch points. Users can create personalized emails from templates and send monthly branded newsletters whenever necessary.

Top Producer is compatible with numerous systems used by today’s agents, including Gmail, Outlook, Dropbox, Facebook, Twitter, and MailChimp. The system automatically imports MLS comparable data and photos, and the Note Stream feature allows users to create, view, and edit notes that link to contacts, activities, or properties.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

44 Reviews of Top Producer Systems

Average User Ratings

Overall

3.25 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(13)

4 stars

(11)

3 stars

(5)

2 stars

(4)

1 stars

(11)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 44 reviews

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November 2017

Travis from Korby Home Team

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Top Producer user for 11+ Years - Great All Encompassing Real Estate Database Management Tool.

Our whole database, follow up systems, listing systems, closing systems and business is in Top Producer. We use Top Producer to remind us to stay in front of our prospects and clients - and to ensure we do not drop the ball with anything. Great software at an affordable price!

Pros

The best part about Top Producer is the ability to customize the content that is within it. You are able to build your systems, action plans, listing plans, closing plans and follow up campaigns all in one spot. What I have found when working with a team of agents over the past 11 years is that when building systems, the best thing to do is to have them all in one place - Top Producer does that. You can grow your business and/or team as big as you want - Top Producer is scale-able by being able to add users (either admin or agents). Our team would be lost with out it.

Cons

Some of the content in Top Producer is a little dated or irrelevant. We use all custom content that we have built so it is really a non-issue for us.

June 2018

Brooke from RE/MAX of Grand Rapids

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2018

Great CRM that is capable of SO much more than you'd think!

Pros

This software is definitely the "Cadillac" of all CRM software as far as I'm concerned. I'm in Real Estate and have dabbled in several different CRM's. So many are determined to "dumb it down" so much that it doesn't have all the items you need to keep track of and some are determined to make the system super confusing it seems. Top Producer is a robust CRM that can put action plans into place, keep track of birthdays/anniversaries for a main contact/spouse/kids/etc., integrate with leads coming in. and so much more.

Cons

The only con I can really state is that some people may find that it's such a robust system, they may get overwhelmed initially. My main advice is to review their help section. There are several how-to videos and topics that can help in almost any area.

June 2017

Crys from Keith Home Team / Metro Brokers of Oklahoma

Company Size: 2-10 employees


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2017

Great for closing coordination and follow ups with reminders via email. Not as many features & functions in the ways of mobile notifications and access compared to competitors.

Pros

The closing coordination plans and ability to customize them as well as the option to create all your own personalized follow up plans to meet the needs of your clients depending on your pipeline and where you are acquiring leads.

Cons

The lack of mobile friendly access & functions. It would be a game changer if top producer could have follow up activities sent as text reminders directly to your cell phone with the ability to open the action with the notes directly from your phone. Most agents are on the go all the time and this would be AWESOME.

November 2018

Tiffany from The Mark Frisco Team

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

November 2018

Great product once you learn how to use it!

Pros

This is a great product with great customer service and tutorial videos! If you have a database this is a must have to keep track of everyone! You can mass email, tag your customers with different tags explaining what kind of customer they are, search for contacts, save birthdays, and so much more!

Cons

It takes awhile to get used to this software and there is just so much to learn! Luckily there is the internet and tutorials to teach you!

November 2017

Jenifer from Administrative Support Group

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

Top Producer CRM is great for real estate teams

Team collaboration and task management. Listing management.

Pros

Customer support at Top Producer is friendly, knowledgeable, and professional. The software is easy to use once it's set up. Tasks can be assigned to assistants or agents and easily changed when there's turnover on the team.

Cons

Scheduling by date can be complicated for long term action plans, like annual/holiday marketing plans. Set up can be a beast but this likely the case with any new CRM set up.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

December 2018

The industry standard, but not easy to use.

I never did like it. Too cumbersome and not intuitive to use. Too many steps to complete simple tasks. Moved on to another CRM that is much easier, more graphically pleasing, and much more user friendly.

Pros

Most big firms and teams swear by it. Has a lot of industry backing, support and integration. Does not have any limitations that I found.

Cons

It is far from easy to use. Not intuitive, clunky. Graphics are outdated, looks like it belongs on Windows 98. It has systems and processes that can be of great help, but seems to be in severe need of an overhaul to make the interface easier to navigate, and more up to date with "modern times".

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Functionality

2.0

November 2018

Works, but it's outdated

Pros

It's a good way to have all of your contacts in one place and for all of them to be organized, grouped, subgrouped, and also have them on campaigns.

Cons

It appears very dated and is not user friendly. There are many features that you have to dig for to find and template editing takes too many steps. If someone who was not tech savvy was trying to use this CRM, they would need to have several trainings in order to begin to grasp it.

February 2019

Michele from DLP Real Estate, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

Organized and technologically savvy software for Real Estate Agents

This software will help you generate more leads and business.

Pros

This allows you to always keep in constant contact with leads as well as providing your current clients with the best customer service. This helps do alot of the follow up work that can take hours out of our busy days. It makes the agent look good.

Cons

It can be a bit pricey if you are not utilizing all the tools it offers.

June 2018

Crystal from CENTURY 21 Stopper & Associates

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Top Producer Makes Marketing EASY!

Pros

I love that I can input my client database and set them up on drip campaigns to come my name in front of them. The software is easy to Navigate and has tons of Tools to assist you in your CRM management.

Cons

I have enjoyed using Top Producer to stay in contact with my database throughout the years, and I don't have any dislikes with the software.

March 2018

selenne from Realty Masters & assoc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

It was a great system. Just a little dated as far as looks.

I got a couple deals from it.

Pros

Great CRM and great for long term follow up. It had daily reminders, it sent out emails to leads I had not been able to make phone contact with.

Cons

It seemed dated, the system was great but the looks and ease of use wasn't great. It didnt seem to flow to easily.

November 2017

Lisa from Keller Williams

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

November 2017

Excellent for task management, but stick with an outside email client

Pros

Keeping contacts organized is easy
Assigning contacts to groups simplifies tracking where each client is at in the sales funnel
Calls, tasks, and action plans keep every day organized and help ensure every step is accounted for

Cons

Very poor email interface:
Unable to view full headers (VERY IMPORTANT when sussing out scams and phishing attempts)
Unable to group-email when using an email task and template, resulting in unnecessary copying and pasting
Unable to search emails (this feature has never worked)
Unable to Mark as Unread
Unable to nest threads and view as conversations

June 2018