Top Producer Systems software


Top Producer is a web-based CRM system suited for small companies in the Real Estate and Software/IT industries. The system allows users to users to manage their clients through all stages, from initial contact to closing and beyond.

Users can receive instant lead notifications via text or email. The countdown clock feature starts ticking as soon as an inquiry comes in, so users know exactly how fresh a lead is. The follow-up coach feature assists users stay on top of current clients through suggesting appropriate touch points. Users can create personalized emails from templates and send monthly branded newsletters whenever necessary.

Top Producer is compatible with numerous systems used by today’s agents, including Gmail, Outlook, Dropbox, Facebook, Twitter, and MailChimp. The system automatically imports MLS comparable data and photos, and the Note Stream feature allows users to create, view, and edit notes that link to contacts, activities, or properties.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

30 Reviews of Top Producer Systems

Showing 1 - 20 of 30

Start your review of Top Producer Systems

Click to start
  • Emma from Brockway Realty

    Specialty: Real Estate

    Number of employees: 2-10 employees

    August 2018

    Organizational Tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is useful for organization purposes and generating reports. I enjoy seeing the visual sales pipeline fo each of my leads and I love the plans I can assign to each lead.

    Cons

    It is difficult for non-tech savvy people to use. There should be additional tutorial videos included in the subscription.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jackie from Jackie Daley Team

    Number of employees: 51-200 employees

    July 2018

    Don't Waste Your Money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Offers a place to organize real estate transactions. You can enter parties to the transaction such as title companies and other agents.

    Cons

    The software cannot sync to Google Contacts so therefore I lost clients by not being able to reach them when I was on the road. The contacts did not make it to my phone unless we got on the phone with help each time a new contact was added. This cost me business and the support staff did not take the issue seriously.

    System also cannot handle email blasts of documents.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Extremely Dated and Specific to Traditional Households

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the idea of action plans that can be set for each prospect on the fly. So you can designate, say, a 6-month buyer action plan or a 3-year seller action plan.

    Cons

    Working in an international city, it was difficult to put my clients in the proper fields as their address fields do not support international addresses. The way family members are buried within one contact record is also problematic for me. And overall the user experience is dated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Crystal from CENTURY 21 Stopper & Associates

    June 2018

    Top Producer Makes Marketing EASY!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that I can input my client database and set them up on drip campaigns to come my name in front of them. The software is easy to Navigate and has tons of Tools to assist you in your CRM management.

    Cons

    I have enjoyed using Top Producer to stay in contact with my database throughout the years, and I don't have any dislikes with the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tori from Kim Pratt Team

    June 2018

    Lots of good stuff, but we have moved on!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how we could change the dates of tasks easily and build plans where one tasks doesn't start until one is completed.

    Cons

    So many things I don't like, it was not an "easy" program to use. We had used it in 2011 and switched, we tried to go back and it was the exact same as 2011 and still not easy to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brooke from RE/MAX of Grand Rapids

    June 2018

    Great CRM that is capable of SO much more than you'd think!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is definitely the "Cadillac" of all CRM software as far as I'm concerned. I'm in Real Estate and have dabbled in several different CRM's. So many are determined to "dumb it down" so much that it doesn't have all the items you need to keep track of and some are determined to make the system super confusing it seems. Top Producer is a robust CRM that can put action plans into place, keep track of birthdays/anniversaries for a main contact/spouse/kids/etc., integrate with leads coming in. and so much more.

    Cons

    The only con I can really state is that some people may find that it's such a robust system, they may get overwhelmed initially. My main advice is to review their help section. There are several how-to videos and topics that can help in almost any area.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leah from Triangle Experts

    Number of employees: 11-50 employees

    April 2018

    OLD SCHOOL CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has MOST of all the information you would like to keep on file and has some good marketign tools.

    Cons

    Getting information out of this software is a NIGHTMARE!! It really makes it so once you have used it for a few years you kinda have to KEEP it or do a lot of work to move away from it all together!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Great for storing contacts/notes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is great for storing contacts with notes and importing contacts. You can also send emails through it so that is great.

    Cons

    It is definitely a tad outdated. You can definitely find cleaner more modern software. If their software doesn't integrate with other software it is a pain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jen from The Wallner Team

    April 2018

    They Only Care About Collecting Your Monthly Payment!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Horrible experience trying to cancel this product! They stated they didn't have the cancellation on record and would not give a refund of the months that I had not even used the system even though they could see that I had not logged in.

    Cons

    I called and cancelled however they continued to bill me for months after! I called again to cancel and asked for a refund. They could tell me the last date I signed in but refused to give me a refund for more than one month even though several months had gone by! If you cancel make them stay on the phone with you until you receive a confirmation email!! I will NEVER refer anyone to use this company due to their bad business!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • selenne from Realty Masters & assoc.

    Number of employees: 2-10 employees

    March 2018

    It was a great system. Just a little dated as far as looks.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I got a couple deals from it.

    Pros

    Great CRM and great for long term follow up. It had daily reminders, it sent out emails to leads I had not been able to make phone contact with.

    Cons

    It seemed dated, the system was great but the looks and ease of use wasn't great. It didnt seem to flow to easily.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Heather from Real Estate

    Specialty: Real Estate

    Number of employees: 1 employee

    February 2018

    Happily Surprised

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There is so much to offer in this product. Their support has been wonderful. Each time I call or have an appointment, I learn so much! I've had this about 3 weeks now and feel like there's still so many great uses it has to learn. Still putting it to full use.

    Cons

    I came from having nothing, so it's been a lot to learn and it's not always intuitive, but they do have excellent support to help you through it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mark from Mark Coward, P.A.

    Number of employees: 2-10 employees

    January 2018

    Top producer not working with MLS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    At the beginning I liked most of the features that it offered, contact management, letter and e-mail campaigns, CMA and flyers.

    Cons

    I have been using this system for over 13 years and have had issues in the past with a several functions of their system. Now their system in not communicating with my MLS board which has been going on for over a month. When I call they tell me that they have a ticket open and that the development team is working on it and can not tel me anymore about the issues or when it will be completed. The purpose of this system is to make our jobs easier not harder. They have no issues collecting the fees to use the system but not able to make it work properly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tobin from Mid Atlantic Real Estate Professionals

    December 2017

    Top Producer's Market Snapshot seldom works and failed again this weekend. No support to resolve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No real benefit. Top Producer is old and clunky and expensive. Support is very poor.

    Pros

    Nothing that is positive. Avoid Top Producer, Market Snapshot offering. I really cannot think about any Pros.

    Cons

    Market Snapshot offering breaks down almost every weekend and no support on weekend. Top Producer is very old and does not keep up with competition. Also expensive

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jenifer from Administrative Support Group

    November 2017

    Top Producer CRM is great for real estate teams

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Team collaboration and task management. Listing management.

    Pros

    Customer support at Top Producer is friendly, knowledgeable, and professional. The software is easy to use once it's set up. Tasks can be assigned to assistants or agents and easily changed when there's turnover on the team.

    Cons

    Scheduling by date can be complicated for long term action plans, like annual/holiday marketing plans. Set up can be a beast but this likely the case with any new CRM set up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lisa from Keller Williams

    November 2017

    Excellent for task management, but stick with an outside email client

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Keeping contacts organized is easy
    Assigning contacts to groups simplifies tracking where each client is at in the sales funnel
    Calls, tasks, and action plans keep every day organized and help ensure every step is accounted for

    Cons

    Very poor email interface:
    Unable to view full headers (VERY IMPORTANT when sussing out scams and phishing attempts)
    Unable to group-email when using an email task and template, resulting in unnecessary copying and pasting
    Unable to search emails (this feature has never worked)
    Unable to Mark as Unread
    Unable to nest threads and view as conversations

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Travis from Korby Home Team

    Number of employees: 2-10 employees

    November 2017

    Top Producer user for 11+ Years - Great All Encompassing Real Estate Database Management Tool.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our whole database, follow up systems, listing systems, closing systems and business is in Top Producer. We use Top Producer to remind us to stay in front of our prospects and clients - and to ensure we do not drop the ball with anything. Great software at an affordable price!

    Pros

    The best part about Top Producer is the ability to customize the content that is within it. You are able to build your systems, action plans, listing plans, closing plans and follow up campaigns all in one spot. What I have found when working with a team of agents over the past 11 years is that when building systems, the best thing to do is to have them all in one place - Top Producer does that. You can grow your business and/or team as big as you want - Top Producer is scale-able by being able to add users (either admin or agents). Our team would be lost with out it.

    Cons

    Some of the content in Top Producer is a little dated or irrelevant. We use all custom content that we have built so it is really a non-issue for us.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Candice from Schulz Realty

    Specialty: Real Estate

    Number of employees: 2-10 employees

    November 2017

    All in One Tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can group my clients, track my correspondance, automatically keep them informed on the market, and set up listing and closing checklists. No more lost contacts. Now I can be the realtor that I truly strive to be for all my clients.

    Cons

    There is always a learning curve. I do wish I could make that shorter, but the customer support has been great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Betty from C21

    Specialty: Real Estate

    Number of employees: 51-200 employees

    October 2017

    DO NOT USE THIS CRM PERIOD!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As an instructor for trying to find leads and keeping track of them I do not recommend this product

    Pros

    When you decide on a cream you need great customer support they do not have customer support at all once you sign the contract

    Cons

    They're very nice and presentable during the signing of the contract but after they got you in the sale there's no customer service to speak of whatsoever

    I would recommend trying to find a different CRM to use

    This review was submitted organically. No incentive was offered
    Review Source
  • Alicia from Homeward realty

    Specialty: Real Estate

    Number of employees: 51-200 employees

    October 2017

    Stay away from Top Producer and their products

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The sales department are crooked, they have been charging me for something I cancelled months ago and they won't stop. I had to physically threaten to file suit and had my attorney get after them. What a bunch of losers. They really need a better system for handling complaints too. Avoid Top Producer at all costs.

    Cons

    The worst thing about them is their customer service, they are useless. I tried to cancel snap shot after their "free trial" but they still charged me and these people kept billing me for months. Then they claimed that I was under an implied contract, which I did not agree to. I did not a sign a contract or agree to anything in writing online. Their business practices are shoddy and crooked and I wouldn't recommend them to anyone. Do not contact their service go to the corporate headquarters of Move. That is not good business practice. Don't say "free trial" but then your customer cannot get out of being charged at the end of the period!

    This review was submitted organically. No incentive was offered
    Review Source
  • Kassandra from Town and Mountain Realty

    October 2017

    It was included for free with another product, but I can't imagine paying for it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    In theory, this program would provide helpful organizational features to help agents keep track of deadlines and other tasks.

    Cons

    It seems glitchy and difficult to use on a mobile platform. Most agents will need the full functionality on their phones, and have a low tolerance for program errors so I doubt this is something the agents in my office will utilize.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
Do you use Top Producer Systems?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639