SugarCRM Software


SugarCRM is a cloud-based application for handling sales automation, marketing automation, account management and customer relationship management needs. SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions and downloadable plug-ins.

SugarCRM is built on an open-source platform. This allows freedom in customizing the solution to fit varied company's needs. SugarCRM also integrates with multiple third-party systems and can accommodate the new modules users can create with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server, and Oracle systems and can run on either a Windows or Mac operating system.

SugarCRM is available as a cloud-based or on-premise solution. The mobile access can be tailored according to specific usage, and an offline client synchronization feature ensures the data is always up-to-date.



282 Reviews of SugarCRM

Overall rating

3.77 / 5 stars

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Showing 1 - 20 of 282 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Sugar CRM

Pros

Great pricing and flexibility in customization

Cons

Lacks some features of Salesforce but way lower cost.

January 2019

Mike from Fordham University

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

2 of 5

Functionality

4 of 5

January 2019

Only as good as organizational buy-in permits

Pros

Sugar really can be customized to fit any organization or department. When fully utilized, it can "connect the dots" between various siloed departments that otherwise would not share information. The record search function works well. Your mileage may vary w/r/t interface speed, but I found it to be pretty zippy as far as CRMs go.

Cons

Sugar requires a LOT of work to implement and quite a bit of training after the fact. The potential of SugarCRM is limited to the capabilities of the team using it. If the organization is less tech-savvy, you will encounter a lot of pushback as builds can be somewhat counterintuitive until you are comfortable with it. Each iteration of SugarCRM i've seen has a lot of under or non-utilized features just gathering dust. Given the cost I can conceive of better solutions.

January 2019

Jasmine from vrTech Trade

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Fruіtful аnd vіsіblе rеsults thаnks tо thіs CRM

Pros

Wоrkіng wіth thе сustоmеrs, еsресіаlly wіth thе bіg numbеrs оf thеm rеquіrеs thе mаxіmum lеvеl оf аttеntіvеnеss bесаusе еvеn а lіttlе mіstаkе саn dеstrоy еvеrythіng, sо thіs CRM bесаmе аn еxсеllеnt sоlutіоn fоr us tо kеер аll thе stоrіеs оf wоrkіng wіth еvеry сustоmеr іn оnе соnvеnіеnt рlасе. Thіs іs nоtісеаblе thаt thе dеvеlорmеnt tеаm раіd еnоugh аttеntіоn tо thе іntеrfасе оf thе systеm, еvеn my lіttlе sоn wіll bе аblе tо usе іt bесаusе еvеrythіng dеsіgnеd vеry undеrstаndаblе sо thе tоtаl іmрrеssіоn іs fаntаstіс. Evеrythіng hеrе wоrks еxасtly ассоrdіng tо sаlеs funnеl thе wаy іt must bе, sо thаt іs оbvіоusly а gооd rеаsоn tо rесоmmеnd іt tо smаll соmраnіеs аnd bіg соrроrаtіоns. Thеrе wеrе dеfіnіtеly nо рrоblеms wіth thе іmрlеmеntаtіоn bесаusе thіs systеm wаs еаsіly synсhrоnіzеd wіth аll thе sеrvісеs wе wеrе usіng by thе mоmеnt whаt іs rеаlly соnvеnіеnt. Thеsе реорlе аrе stіll unknоwn tо us bесаusе thеrе wаs nо nееd fоr thеіr hеlр yеt. And I саn sаy thаt thіs іs dеfіnіtеly grеаt, thаt wе nеvеr fасе рrоblеms wіth thіs рlаtfоrm.

Cons

Thеrе аrе sоmе dіffеrеnt stаgеs оf wоrkіng wіth thе сustоmеr іn thіs CRM, аnd I dо nоt rеаlly wаnt tо еxрlаіn іn dеtаіls whаt еxасtly wrоng hарреnіng whіlе wоrkіng оn sоmе оf thеsе stаgеs, I саn оnly sаy thаt thіs systеm nееds sоmе аddіtіоnаl funсtіоns соnnесtеd wіth раttеrn сrеаtіоn.

December 2018

Adam from Knorm Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

In Skilled Hands...

There was a little bit of hassle in working with the API, but considerably less than others I've tangled with. On the overall it was positive. The deployment required not installing, but also teaching (while also learning), about the software.

Pros

CRM is gold. This goes for any CRM solution. SugarCRM is easy to use and easy to build on. You can also use it with a mobile device or integrate it with Outlook. It's open source and it has plenty of options, so it's great for international teams. It's also a fraction of the cost of all similar packages I'm aware of.

Cons

Some of non-technical folks needed a lot of help figuring out how to import and export data. They also had some issues with it occasionally freezing. This was only shortly after Sugar was released, so my guess is those bugs have been mended.

December 2018

Carrie from XY Investment Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

Not a fan

Pros

It's a nice looking interface that keeps our client information organized.

Cons

This program's email features are really hard to use, especially when trying to send out campaigns. There is very little flexibility.

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

An alternative to expensive CRM

Pros

Lots of users and community to help out with set up and issues related to product feature and functionality

Cons

Callinga dnwaiting for customer support specially if you are not premium customer .

December 2018

Gregory from Nexus Radio

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Functionality

2 of 5

December 2018

CRM That Could Use Some Help

Pros

SugarCRM is more cost effective that must CRM, it can complete the needed tasks and basic CRM requirements.

Cons

It's hard to understand and doesn't pack the punch as many CRM software. It's a little hard to follow-up, set-up. You also need to add your own SMS mail service to send emails.

December 2018

Lacey from Inmar

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Basic CRM for basic management

Pros

Easy to use. Easy to admin and code. Great for single admins

Cons

No bells and whistles in my experience but it has been a few years since I used it.

December 2018

JM from Dynamic Solutions CT, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

sugarCRM is failry sweet

Pros

it does everything that a good crm should do. it tracks contacts and interaction.

Cons

there are a lot of detailed reporting functions that I would have liked to see.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Sugar CRM, really good for midscale companies

Pros

the User experience is the main thing i like on sugar crm. its very easy, simple and minimal design can walk through with the workflow. most of the features are available if we compare to market leaders. thats why most of the mid scale companies like sugar crm.

Cons

pricing is the only thing i can say. need more flexibility on pricing part. need more integration features.

December 2018

Steve from Kanetix

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

December 2018

Decent cheap CRM

Pros

Built on open source. Very flexible. Cloud hosted

Cons

A little expensive for running upon open source framework

December 2018

Francisco Javier from SDI Systems LATAM

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Forget your spreadsheet list of Customer oportunities

Pros

it is really easy to create and manage your oportunities, then you or your director can easily track how they have been managed, what's the current status of each and so on. Very simple, very natural, very easy

Cons

Adding information or attaching files to the oportunities can sometimes be a bit annoying. Then when you have a really big ammount of opportunities, you don't have many coices of filters to dig out through them

December 2018

Murray from Accelerando Ltd.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

Out-of-date software now eclipsed by cometitors

Although SugarCRM was probably ground-breaking in its day, it now feels clunky and out-of-date. The support is limited, and it has been overtaken by better alternatives.

Pros

Ability to create personal dashboards
LinkedIn connector

Cons

Poor search function
Dated UI
Clunky operation

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

4 of 5

December 2018

Its ok

Pros

My office uses this to store client details and licenses. The search facility is excellent.

Cons

The user interface is quite clunky and outdated in my opinion.

December 2018

Sunil from Zaggle Prepaid Ocean services Pvt ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Ease of Using

Pros

Very easy to use and get the detailed report whenever required, hassle free reporting

Cons

So far no cons have found, will definitely let you know in case if we find any

December 2018

Volker from KingKontent

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Started as a Salesforce clone

Once you get it rolling you can really work with SugarCRM

Pros

SugarCRM tries to be what Salesforce has always been. As an open source product you can get a lot of functionality for free, once you manage the administration of the server. Good customisation of the user interface, too.

Cons

Even the professional version has many limits in terms of functions and flexibility.

December 2018

Mahmoud from Peak Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

Sugar CRM Pros and Cons

I used it for a client for more than 1 year, it was using with Oracle DB, i found it is good on a free level, but you will find best competitors that are giving more features

Pros

- Functionality and Modules integration
- Many reports in different modules
- Module builder
- Support community

Cons

- Lack of features on free version
- Sometimes the app is going slow without any reason
- User interface is old shape
- Customizable report is need a development

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great open source CRM solution

Pros

Not ready to invest in salesforce? Look no further than sugar CRM, it is free to start and has lots of CRM features for your sales team.

Cons

A bit DIY but it starts free and has lots of features.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

Meh

Pros

It's cheaper than a lot of other options

Cons

Finicky to configure, advanced search options can be opaque and frustrating to end users

November 2018

Shailesh from TechYukti

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Best For QuickBooks Integration

If possible, please reduce the cost for small businesses

Pros

SugarCRM customization is good to integrate QuickBooks software and generate GST Invoice. and advance workflow.

Cons

We are using Sugar Professional plan which is bit expensive for small businesses "specially in India"