SugarCRM Software


SugarCRM is a cloud-based application for handling sales automation, marketing automation, account management and customer relationship management needs. SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions and downloadable plug-ins.

SugarCRM is built on an open-source platform. This allows freedom in customizing the solution to fit varied company's needs. SugarCRM also integrates with multiple third-party systems and can accommodate the new modules users can create with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server, and Oracle systems and can run on either a Windows or Mac operating system.

SugarCRM is available as a cloud-based or on-premise solution. The mobile access can be tailored according to specific usage, and an offline client synchronization feature ensures the data is always up-to-date.

Add modules
Add modules

Add modules

Dashboard

Dashboard

Mobile access

Mobile access

Mobile access

Mobile access

Opportunities

Opportunities

Sales page

Sales page

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



255 Reviews of SugarCRM

Overall rating

4.0 / 5 stars

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

An easy way to have records of you clients info, sales and follows up.

When I was working in real state, keeping track of the future clients, the clients that already bought and the cancelled contracts it was hard and overwhelming until we started to use CRM at the office. I would say that yes, even there are pros and it needs a lot of time in training to be able to use it, it is worthy!

Pros

It is a great app to follow track of all your clients, having all their contact information, the amount of sales, and being able to send massive advertisement emails to your customers.

Cons

It needs an intensive training to be able to use it as some functions requieres knowledgments that are not easy to learn for new users. It an expensive software.

Review Source: Capterra

Adam from ST-FOUR Limited

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Product

I use the product on a daily basis and is an easy way of keeping track customer contracts and sending out marketing. Very useful for keeping information.

Pros

Easy to use. Use on a daily basis with very few issues.

Cons

Can sometimes have issues with making email campaigns but other than that, can't fault it.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Review of SugarCRM

Databases are complete and it definitely solved some issues with sales pipeline tracking. The software is extremely expensive to customize using certified Sugar partners, it's not intuitive enough to customize in-house. The system does not do everything that was advertised to us

Pros

There is a lot of potential here, it is possible to create automated business processes, highly customizable reports, and creates high visibility of sales pipeline.

Cons

You really need to be a basic-intermediate level programmer to customize this software in house. Sales rep told us the mobile app would auto log both incoming and outgoing calls. There is no way to auto-log incoming calls and it will only auto-log outgoing calls if you use the app to make the call. In addition the training provided was not comprehensive and going to an outside company to assist with problems, set up or any other technical support is extremely expensive. They give you just enough rope to hang yourself.

Review Source: Capterra

Dmitriy from Sense Financial Services LLC

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Open source for tech savvy

Pros

If you are tech savvy and can customize - this is a win. It can be configured to have a lot of flexibility

Cons

This is not for everyone. This software is an open source and you must have access to an expert programmer (or be one) to customize it.

Review Source

Gabriel from IBM

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

October 2018

Too many functionalities

It's a really complete tool for CRM management, it's clear on what are the basics, but to get more benefits on the added value the propose you need to deep dive into the different layers of the software. Overall is very easy to use.

Pros

It has a lot of features that give an holistic way of keeping track of customers leads, also it has multi device interfaces which makes it amazing for on the run salespersons.

Cons

too many functionalities that you don't really use, I think because of a lack of education on the software. Also the exporting files need to be fixed on format and layout.

Review Source: Capterra

Gavriella from Margaux

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Hard to set up, intuitive to use

Pros

I find it intuitive to use, entering data is easy and clear.

Cons

My coworker who set it up reported it was really arduous to set up and customize.

Review Source: Capterra

Francesco from Spotlime

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

October 2018

Cumbersome but customizable

Pros

Use mysql and you can make numerous search queries.

Cons

it is very slow in processing requests. The complexity of the structure does not make it easy to consult

Review Source: Capterra

jhon from Claro colombia

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

SugarCRM review

Pros

SugarCRM is a tool with a modern interface and allows both employees and customers to actively interact, includes a mobile application
SugarCRM is a tool to create basic components for the design of business processes

Cons

In general it is a good product and I think it is highly recommended as a starting point to manage the relationship with customers and suppliers

Review Source: Capterra

riyaadh from CES

Industry:  Telecommunications

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

October 2018

CRM just add Sugar

Pros

Intuitive Dashboard with analytics, graphs can all be designed and implemented on one screen. Customer Jouneys can be clearly laid out. Templates are easy to use and able to build relevant Dashboards in a short space of time.

Cons

Sometimes Reliability relies on the API's running in the background, however, this is not a Sugar CRM issue and can be reported on or handled correctly.

Review Source
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Sugar CRM

Pros

They include a lot of different tools that you can benefit from, but only if you have extra time to spare. Allows you to stay on top of pipelines and see when meetings are scheduled for.

Cons

Finding clients and putting in tasks is very difficult and time consuming. For upper management to see what you have, you need to repeat very similar tasks for them to show up and it takes much more time than other crm's I have used.

Review Source: Capterra

Sue from Ricoh Electronics, Inc.

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy to install and easy to use

SugarCRM is good for the small to medium business that would like to install the efficient CRM for their customer services and sales to manage their customers.

Pros

This software is easy to install and easy to use. The functions cover the fundamental needs for customer services.

Cons

It may take some times for the new user to learn how to use the software.

Review Source: Capterra

Diane from i Love Inns/American Historic Inns

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Difficult to Use

I had to abandon the use of this product due to a lack of support and online documentation on how to effectively use it. We were looking for an inexpensive CRM for our sales team. This did not work.

Pros

The fact that it was a FREE piece of CRM software was great. It would give me the change to try it out, see if I liked it and then upgrade and/or purchase as needed.

Cons

Couldn't figure out how to use the features. There were no online guides or instructions.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A great entry level CRM solution

Pros

Sugar can be a great entry level CRM solution for business just looking to organize their corporate data. You'll want to make sure that you put a lot of checks in place to make sure that you keep things standard when your data needs expand. The backbone of Sugar can handle some pretty substantial loads and has some nice APIs to work with.

Cons

Some of the ways you manage users in the system can be a little complex and unintuitive at first. It may take some time to get used to the way things are laid out.

Review Source: Capterra

Dana from PS International

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Sugar CRM Review from a VA

Pros

The price was attractive to my client and was a factor in my ability to convince them to ise the product.The integrated Project Management module was another top selling point for the business owners I was contracted with. There are a lot of third party integrations available as well. I really enjoyed using the email from within the CRM and the layout was pleasing to navigate.

Cons

I think the free trial option is not long enough to enable the potential user a chance to see if this platform is a good ling term fit for their individual business needs. I would like to see about a month and then to place a credit card on file with the option to opt out with no charges within the 30 days.

Review Source: GetApp
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Does the job well

Pros

Easy to customize and low cost of entry for a CRM system. APIs help with the intergration.

Cons

Doesnt have as many features as some of the bigger brands.

Review Source: Capterra

Emmanuel M from Nivacity (PTY) Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Usable but dificult to setup and use

Pros

Sugar has a lot of usable features , the sales automation, marketing and client support features are very good , this is a feature rich CRM

Cons

installation an customisation was an issue for us, tutorials don't explain these as easy as others and the price also, one would end up going for open source solutions like vtiger or zurmo

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A great software for those that know how to code

been using the free opensource version for over 9 years now. has worked great.

Pros

Easy to use
Customizable
Configurable
add own custom code

Cons

This system does not have any issues to report.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

An excellent starter CRM

Pros

We really appreciate the functionality and all the plugins that are available for sugar CRM. In our testing and implementation, there is nearly nothing which SugarCRM is unable to do. Dream it, do it!

Cons

However, the broad range of customization available with sugar CRM can be a downside as well, resulting in additional plugins which can add to the cost to use it monthly. It would be nice if the developers baked all the functionality into the same product.

Review Source: Capterra

Jean from Maila Networks

Industry:  Software / IT

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

SugarCRM - Open Source CRM for everyone

This is a must have application to all companies of any size. The CRM will help you build and manage all of your clients and prospects in a single place.

Pros

Compatible with many devices, easy to install, easy to use and capable of integration with other platforms.

Cons

The fact that the company behind SugarCRM decided to abandon the Open source project. Besides that the product is still attractive for a reasonable price.

Review Source

George from Four Colour Print Group

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Plug-In Cause Problems

I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs.

Pros

Very easy to customize. We run our entire business using it.

Cons

We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive.

Review Source: Capterra

Displaying 1 - 20 of 255 reviews