# SugarCRM Software Reviews, Demo & Pricing - 2026 > Review of SugarCRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/sugarcrm-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / SugarCRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/sugarcrm-profile/alternatives/) # SugarCRM 2026: Benefits, Features & Pricing Wondering if SugarCRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SugarCRM 3.8 [(413)](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) Pricing Starting at $19.00 per month ### About SugarCRM SugarCRM is a Customer Relationship Management (CRM) platform, expertly crafted to enhance interactions with prospects and customers while accelerating sales success. Renowned for its cost-effectiveness, this potent solution enables users to reduce the total cost of ownership by up to 32% according to Nucleus Research\*, all the while providing contemporary features that align with evolving needs. The platform offers intuitive dashboards, comprehensive reports, self-guided selling best practices, AI-powered insights, and an easy-to-use mobile CRM app, among others. It also boasts a high level of customisation and integration capabilities, thanks to its bidirectional API, which allows for seamless data synchronisation between SugarCRM and other business-critical systems. With its user-friendly interface coupled with its renowned superior customer support, SugarCRM aids in improving user adoption and increasing win rates, customer satisfaction, and engagement. SugarCRM is an optimal choice for all customer-facing roles, from marketing, sales, and customer success teams of medium and large enterprises. It's not just a standalone CRM solution; it's a CRM platform that can be fully in... tegrated into your business ecosystem, providing a highly customised and efficient solution for managing customer relationships, optimising every interaction across the customer journey. Differentiators: SugarCRM investment includes: - Core Support - EU, NA, APAC - Dedicated Customer Success Manager - Unlimited modules / fields - Unlimited API calls - Unlimited workflows - Product enhancements / upgrades x 4 per year - Product support 12/5 - Embedded AI - Database Backups - Mobile Access - 2 x Sandboxes - 60GB data storage + 1GB per user - NO HIDDEN COSTS = PREDICTABLE TOTAL COST OF OWNERSHIP (TCO) - SugarCloud leverages the power of AWS in different parts of the world. Customers have the liberty to select their preferred region for data storage, ensuring that the data remains confined to that specific region. The options include: Australia - Sydney Canada - Montreal Germany - Frankfurt Singapore United Kingdom - London United States - Portland, Oregon For additional information, visit: https://www.sugarcrm.com/why-sugar/trust/security/ \*Nucleus Report: In examining the experiences of Sugar users, Nucleus Research found that compared to other CRM solutions, Sugar users can lower total cost of ownership by up to 32% whilst delivering similar functionality. https://www.sugarcrm.com/resources/nucleus-research-anatomy-of-a-decision-sugarcrm-vs-salesforce/ Wondering if SugarCRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## SugarCRM User Interface ## Popular SugarCRM Alternatives Main Product SugarCRM 3.8 [(413)](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) Ratings Breakdown - 3.66Ease of use - 3.81Value for money - 3.74Customer support - 3.79Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18786)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4466)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6978)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) 4.5 [(501)](https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.20Value for money - 4.43Customer support - 4.44Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(734)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.73Value for money - 4.49Customer support - 4.50Functionality Pricing Starting at $7.00 per year Get Price ## SugarCRM Pros and Cons We analyzed 413 verified reviews for SugarCRM to find out what actual users really think. Select to learn more Comprehensive Feature Set You get a wide range of features for customer management, sales, and reporting. SugarCRM includes tools like quotes, projects, multi-level dropdowns, and integrations, providing robust functionality comparable to higher-priced competitors. Flexible Customization Options SugarCRM offers extensive customization, letting users create new modules, fields, and workflows without coding. Both technical and non-technical users can tailor the platform to specific business needs, making it adaptable for various industries and processes. Streamlined Sales Processes SugarCRM helps manage sales activities by centralizing customer data, automating workflows, and tracking opportunities. Sales teams can access real-time information, improve pipeline visibility, and tailor the system to fit unique sales strategies. Outdated Versions And Upgrades Many users find SugarCRM's updates infrequent, with older versions feeling outdated and lacking new features. Forced updates can cause confusion, and the interface often appears behind more modern CRM platforms. Clunky And Unintuitive Interface The user interface is often described as dated, not very intuitive, and difficult for new users. Many find it less user-friendly compared to other CRMs, with a design that can feel cluttered and hard to navigate. Limited Support Experience Customer support can be slow to respond and difficult to access, with users reporting challenges reaching help and finding quality documentation. Some found support costly or insufficient, especially during setup or technical issues. ## SugarCRM Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Sugar Sell Essentials $19.00 per user, per month Plan includes: - Account & contact management - Lead & opportunity management - Quote Management - Activity management - Intelligent Account Management - Reporting & analytics - Collaboration & teamwork Sugar Sell Standard $59.00 per user, per month Plan includes: - Pipeline management - Forecasting - Pipeline analytics - Mobility - Omni-channel communications - Business Process Management - Extensibility Sugar Sell Advanced $85.00 per user, per month Plan includes: - Mail & calendar integration - Case management - Bug tracking - Intelligent lead prioritization - Revenue Intelligence - Generative AI - Sentiment analysis - Chat & chatbot Sugar Sell Premier $135.00 per user, per month Plan includes: - Geo mapping - Enhanced forecasting - 2x file managed storage - 2x data managed storage - News feeds - Smart guides Sugar Serve $64.00 per user, per month Plan includes: - Case Management - Omnichannel Engagement - Service Agent Workplace - Self-Service - SLA Management - Sentiment Analysis - Reports and Dashboards Sugar Market $1,000.00 usage based, per month Plan includes: - Landing Pages & Lead Forms - Nurture Campaigns - Webinars & Events - Dynamic Email Content - Buyer’s Journey Tracking - Social Media Integration - AI Predictive Lead Scoring - Reporting & ROI Tracking Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SugarCRM Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of SugarCRM A/B Testing Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Audience Targeting Batch Processing Brand Tracking Calendar/Reminder System Calendar Sync Campaign Analytics Campaign Management Channel Management Collaboration Tools Commission Management Communication Management Configurable Workflow Contact Database Contact Management Content Management Contract/License Management Conversion Tracking CRM Customer Database Customer Engagement Customer Segmentation Customer Social Profiles Customer Support Customizable Branding Customizable CTAs Customizable Fields Customizable Forms Customizable Reports Customizable Scoring Customizable Templates Dashboard Data Enrichment Data Import/Export Data Visualization Demographic/Firmographic Data Document Storage Drag & Drop Drip Campaigns Dynamic Content Email Marketing Email Templates Email Tracking Engagement Tracking Event Triggered Actions Field Sales Management Forecasting For iPad Devices For Small Businesses For Startups Interaction Tracking Internal Chat Integration Knowledge Base Management Landing Pages/Web Forms Lead Capture Lead Distribution Lead Generation Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Live Chat Marketing Automation Marketing Calendar Mobile Access Mobile App Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Marketing Multi-Channel Social Integration Multiple Scoring Models Multivariate Testing Opportunity Management Performance Metrics Pipeline Management Pipeline Reports Predictive Analytics Prioritization Proposal Generation Prospecting Tools Real-Time Data Real-Time Notifications Real-Time Reporting Referral Tracking Reminders Reporting & Statistics ROI Tracking Role-Based Permissions Sales Activity Management Sales Analytics Sales Automation Sales Forecasting Sales Reports Sales Trend Analysis Search/Filter Search Marketing Sentiment Analysis Shared Contacts SMS Marketing Social Marketing Social Media Integration Social Media Monitoring Social Promotion Source Tracking Support Ticket Management Tagging Template Management Third-Party Integrations Visual Analytics Web-based Deployment Web Forms Website Visitor Tracking Workflow Automation ## SugarCRM Integrations Salesforce Marketing Cloud Account Engagement Integration rated undefined from -1 review LiveOps Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Hootsuite Integration rated undefined from -1 review Olark Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 45 integrations ## SugarCRM User Reviews Overall Rating 3.8 Ratings Breakdown 5 29% 4 35% 3 26% 2 8% 1 2% Secondary Ratings Ease of Use 3.7 Value for money 3.8 Customer support 3.7 Functionality 3.8 Paris P. Verified reviewer Consumer Services 11-50 employees Used daily for less than 2 years Review source Reviewed April 2026 Good CRM Overall 4 Overall, my experience with SugarCRM has been good. It helps us manage customer information and service details pretty well, and I’d recommend it to other companies looking for a solid CRM. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based industry, it’s helpful that we can track things like service details, check-in times, photos, before-and-after pictures, and key contacts. I also like that we can pull different reports and use the mapping feature to see where customer locations are. Cons: The main downside is that some updates or changes have to go through an outside design team, so things can take longer than expected. Also, when updates happen, certain features may not work quite right at first and need some troubleshooting. Read More CG Chiara G. Verified reviewer Industrial Automation 1001-5000 employees Used daily for more than 2 years Review source Reviewed April 2025 Best crm ever 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I loved the high level of customizability Cons: The way my company used it without customizing it Reasons for choosing SugarCRM Too expensive for the features he could provide Reasons for switching to SugarCRM Infor did not meet our requirements anymore Read More DR Diane R. Verified reviewer Hospitality 11-50 employees Used other for more than 2 years Review source Reviewed November 2020 Vote is out on this software 3 Previously 2 We tried using this for months to track a specific product line and to manage our leads and contact information. That product line went away and so did the regular use of this product. We have it as a "back up" for our next test product line, but I'm not sure this is the best choice for us. Ratings Breakdown 3 Ease of use Previously 2 3 Functionality Previously 2 Pros: I got the software because it was free. That's always a good thing. At first glance, it seemed like it would be easy to use and an inexpensive fix to a client tracking problem in a new division. Cons: Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless. (this may be because we had the free version but if you want to sell me on a product and get me to upgrade, I need to be able to use it) Read More CW Connor W. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed May 2026 Budget straightforward CRM, good for a start. 3 Pleasant but not anything to write home about. Good for what you need it for, a simple straightforward Rolodex of contacts/deals. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 2 Functionality Pros: I liked the simplicity of the system being that it was easy to understand the level of product you were using. Options went to menus, and there was little complexity in navigating the actual system and UI. However, in that ease of use - there was a lack of flexibility and coverage as well. Cons: This product is truly a CRM in every sense of the word. The start and end products were revolving around contact management essentially a Rolodex with not many expansion opportunities at the time I was using it. Great for a straightforward process, but leaving some items to be desired that other crms have moved towards. Read More Marvin D. Verified reviewer Design 2-10 employees Used weekly for less than 12 months Review source Reviewed October 2024 Sugar CRM is SWEET! 5 Positive - its a robust crm platform loaded with features Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: easy to use had a low cost open source version loved it loaded with crm features Cons: open source could be buggy this is the old drupal days lmao! Reasons for choosing SugarCRM cheaper - open source is super low cost great value! Read More Johannsen Q. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed December 2022 Perfect for business process automation 4 Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels. Cons: Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform. Reasons for choosing SugarCRM We ultimately chose SugarCRM because of its customization options and scalability. Read More Orianne G. Verified reviewer Telecommunications 10000+ employees Used daily for less than 2 years Review source Reviewed August 2022 Most powerful and easy-to-use CRM to support all corporate sales and marketing activities 4 With SugarCRM, I keep track of new campaigns (account management), I am regularly reminded that I have performance discussions with my customers and I can switch to the corresponding customer account to find all the important data and get in touch with the customer. In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects. In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts. All in all, I can only say that it is a super complete CRM solution. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: What I like most are the synergy effects of the use of the tool by our large sales teams spread over several locations (in Spain and abroad) and our various marketing teams. We combine all customer contact points in an extremely flexible way across all departments. This simplifies our internal communication and knowledge exchange among ourselves, as well as communication with customers. The interface can be used very intuitively for an extensive CRM system thanks to its focus on a single clear navigation bar. In addition, the tool can be linked very flexibly with other systems via APIs, such as SAP, various campaign management tools, and much more. Cons: It isn't easy to become familiar with all the relevant interface features in a short time to take full advantage of these synergies. Here, you must explore using patience and occasionally, trial and error. However, you will certainly behave similarly to other enterprise-level CRM solutions. Reasons for choosing SugarCRM Sugar helps us in customer management. With SugarCRM, we have been able to offer our customers our other products in a better and more efficient way. It's ideal for selling more than just the core service. It's very easy to anticipate what the customer might want. Reasons for switching to SugarCRM Sugar offers all the basic functions of a CRM. It can cover all needs for any type and size of the company. We were able to use it mainly to organize customer contacts. Read More VR Verified Reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed May 2019 Indeed a great CRM with effective results 5 Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily. Cons: I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it. Reasons for choosing SugarCRM We choose this because it has strong customer support team and it is less expensive compared to there products. Read More Eric R B. Verified reviewer Facilities Services 11-50 employees Used daily for less than 2 years Review source Reviewed March 2022 Sugar CRM is inexpensive, functional and quite dated 3 Ratings Breakdown 2 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface. It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily). Cons: The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs. The marketing automation integrations are clunky, too. Reasons for choosing SugarCRM Sugar CRM was cheaper than any of the other solutions and we had a CTO who liked it because he'd used it many times before. Read More Micheal W. Verified reviewer Construction 11-50 employees Used weekly for free trial Review source Reviewed February 2023 SugarCRM is the best and will always be the best. 5 Awesome experience, and I would recommend them to others. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I like how easy it is to find the information I am looking for from projects, leads and contacts Cons: The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper. Reasons for choosing SugarCRM I got a review from another customer that I am friends with. Reasons for switching to SugarCRM The other providers just didn;t have the features I was looking for. Read More Showing 1 - 10 of 413 Reviews [See All Reviews](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) ## SugarCRM Popular Comparisons [Salesforce Sales Cloud vs SugarCRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/21128-sugarcrm/)[HubSpot CRM vs SugarCRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/21128-sugarcrm/)[Zoho CRM vs SugarCRM](https://www.softwareadvice.com/crm/sugarcrm-profile/vs/zoho-crm/)[HubSpot Sales Hub vs SugarCRM](https://www.softwareadvice.com/crm/hubspot-sales-profile/vs/sugarcrm/)[Bigin by Zoho CRM vs SugarCRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/sugarcrm/)[Kylas Sales CRM vs SugarCRM](https://www.softwareadvice.com/marketing/kylas-profile/vs/sugarcrm/)[Ploomes CRM vs SugarCRM](https://www.softwareadvice.com/compare/21128-sugarcrm/vs/449937-Ploomes/)[Dynamics 365 vs SugarCRM](https://www.softwareadvice.com/compare/21128-sugarcrm/vs/106335-Dynamics-365/)[Claritysoft CRM vs SugarCRM](https://www.softwareadvice.com/crm/claritysoft-profile/vs/sugarcrm/)[Pipedrive vs SugarCRM](https://www.softwareadvice.com/crm/pipedrive-profile/vs/sugarcrm/)[Odoo vs SugarCRM](https://www.softwareadvice.com/crm/odoo-profile/vs/sugarcrm/)[ActiveCampaign vs SugarCRM](https://www.softwareadvice.com/crm/activecampaign-profile/vs/sugarcrm/)[Act! vs SugarCRM](https://www.softwareadvice.com/crm/act-crm-profile/vs/sugarcrm/) [Compare All Alternatives](https://www.softwareadvice.com/crm/sugarcrm-profile/alternatives/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **92** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18786) Recently recommended **91** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **57** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **55** times Stuck Between Options? 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