SugarCRM Software


 

SugarCRM is a web-based application used by thousands of businesses for handling sales automation, marketing automation, account management and customer relationship management needs. SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions and downloadable plug-ins.

SugarCRM is built on an open-source platform. This allows freedom in customizing the solution to fit varied company's needs. SugarCRM also integrates with multiple third party systems and can accommodate the new modules users can create with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server, and Oracle systems and can run on either a Windows or Mac operating system.

SugarCRM is available as Software-as-a-Service or installed as an on-premise solution. The mobile access can be tailored according to specific usage, and an offline client synchronization feature ensures the data is always up-to-date.

 

SugarCRM - Mobile access
 
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Dashboard
    Dashboard
  • SugarCRM - Sales page
    Sales page
  • SugarCRM - Opportunities
    Opportunities
  • SugarCRM - Add modules
    Add modules
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

214 Reviews of SugarCRM

 

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Software Advice Reviews (34)
More Reviews (180)

Showing 1-20 of 34

Jenna from Executech Pros
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Not my favorite...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's very affordable and it's ability to have customizations is really helpful. There are a lot of hidden features that can be useful, but are hard to figure out if you are new to using a CRM.

Cons

I tried out this CRM to replace our old one, but it isn't nearly as efficient as some bigger names out there. It was frustrating that there wasn't any possible way to mass convert my leads. After talking with customer service and learning that you must convert each individual lead, that was the end of the road for me.

Review Source
 
 

Kendal from Anexinet
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Great starting CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was a great CRM tool to use for a smaller company and that is just starting to track their pipeline. I didn't not find the tool to have many special features and ability to customize but this was expected for being free.

Cons

Lack of customization and detailed reporting. Also the main modules were hard to get around and know how to do simple tasks like search and export.

Review Source
 
 

Dave from MyBusiness
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Sugar was a Decent CRM and They Continue to add more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was an affordable CRM. Also they had great API's so you could develop your own tools to interface with SQL or other CRMs. They we're constantly developing new features.

Cons

The features we needed today were always promised for tomorrow. After waiting a year for a key feature, we eventually had to swap to another CRM. Fortunately Sugar made it easy to interface the two CRM's and migrate the data.

Review Source
 
 

Felix from corporación Estelio
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Simplicity, easy navigation & feature rich.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

good distribution of the system, you can visualize in an integrated way all the information of the potential clients and relevant contacts, and allows to track the frequency with which the seller attends the contact

Cons

the installation and configuration (to manage the large resources it needs) requires technical expertise, it does not allow to visualize the interactions of potential customers in social networks. Self service reporting is good, but could be better, Creating custom reports can be dificult.

Review Source
 
 

Jose from Marketing & Advertising
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

a strong CRM tool... however not very friendly and (sometimes) a bit complex

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a very powerful tool, that has all you need to start automating your operation and making your sales team more efficient.

Pros

Has all the tools and functionalities you may expect (and sometimes even more). CRM will naturally help organize your contacts, leads and create a sales funnel.

Cons

Much focused in lead management but lack a bit in the Process Flow management side. If you're goal is to center your sales and backup operation around a CRM, you will need to invest much time to it.

Review Source
 
 

Allison from Level Office
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

So far, so good with Sugar implementation and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the user interface, particularly how one can view various data about a contact without wasting time clicking through to the full contact view. The customized reports, headings, and sections are fantastic. So far our implementation has gone very well with helpful support from a Sugar vendor.

Cons

So far we haven't experienced any cons. Sugar is significantly more expensive than our previous CRM but cheaper than Salesforce, so it seems like a great midrange CRM for a company with 3-5 years of business in the growth stage.

Review Source
 
 

Joe from Bavarian Motor Cars GmbH
Specialty: Auto Dealership
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

SugarCRM not to be trusted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not a good experience from my side personally. We went into partnership through Sugar for our CRM

The Project was sent in its entirety to Fellow Consulting the so called Elite Partner before anything started for accurate examination and projected costs. Its now April 2018 ,11 months later we cannot present the CRM to staff for implementation.

We managed in December to get Sugar Technical experts to look at the situation and to the work of Fellow Consulting and this raised more questions than answers as to why Fellow did what they did.

I begged SugarCRM to assist but all to no effect and now we go to Court. The attitude from one of the rep was one of complete indifference to whether we went legal. I am not big enough for this to worry SugarCRM in any way. The CEO sent me a email that he was concerned about our experience and that I should contact him, I did but never got an answer.

We have now started with a New Company for our CRM needs and going to Court with Fellow Consulting and SugarCRM. I wish this was not necessary as there are no real winners in such cases but currently I have nothing to lose. I hope that justice will eventually be done as there is no other way with these Companies from my experience.

Pros

I learned a lot about Contracts and the do' and dont's about what to look for with contracts of this nature, SugarCrm leave themselves no a position of being very hard to touch regardless to what they do to you.

Cons

we have existed as a Company since Jan 2010 and always made money. Since putting our Trust in Sugarcarm we lost a lot of money, as we had no CRM to work with.

Review Source
 
 

Raewyn from Team FF
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Popular and powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I liked how easy the initial set up and install process was, it's a 'small' but powerful CRM that does what most small businesses would need it to do.

Cons

Sometimes the User experience isn't that intuitive or simple, it's got less functionality compared to Microsoft D365 or Salesforce, but I think it's good for the right size of business.

Review Source
 
 

cristy from 360homeconnect
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Affordable CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As an end user and having an employer that has taken advantage of automation I have learned to enjoy this CRM. I can preform the same job and save 1/4 of the time I use to spend on the exact same transactions.

Cons

This may be because a function was not included in our CRM but having to click on more tasks and wait as the tool buffers does not allow me to move as fast as I might otherwise and is a little frustrating. It also experiences little hiccups on a frequent basis. This has happened in the middle of a transaction and I have lost important notes because I'm not in the habit of saving my notes until I'm done. If you are entering in important information you should save frequently.

Review Source
 
 

Kevin from Salesforce Consultant
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Great product for the price point!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Lots of great features, highly integrateable

Pros

This is great for small, mid-sized businesses. The backend setup is very user-friendly and the fact that you can make multiple fields for data at one time is a huge plus! I also very much enjoy the process builder on the back for automation. Great functionality.

Cons

There just seems to be something missing. There is tons of things this app does right, but there are a few things that it does wrong as well. But for the pricepoint you cant really be mad at it.

Review Source
 
 

Paul from Government
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Simple and powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

SugarCRM may not have the ecosystem of say Microsoft Dynamics 365 but it is still highly customizable and extensible.

Cons

It can be complicated to use at times, and so you will need dedicated support people with experience to come in sometimes and help you make it the tool you want it to be.

Review Source
 
 

Tim from Prodynamix
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Sugar CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The price is right. For a small company it is a very inexpensive solution It is not hard to install or maintain.

Cons

Most people have never heard of this software. Also the name is not professional sounding. It hard to take it serious v

Review Source
 
 

Julian from Sky Blue Microsystems GmbH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

The transformation into 1CRM was really bad, support even worse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable.

Pros

The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails.

Cons

The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost.

Review Source
 
 

Sandra from SASA CONSULTORIA
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

A CRM worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SugarCRM is "the" system every business ,big or small, should incorporate as a true leverage for taking your business far and beyond..

Pros

Flexibility, affordability, portability, cristal clear cost model, user friendly, intuitivity, integrability.. All abilities.

Cons

It will be nice that reporting capabilities where improved.
A bigger apps exchage market place wil be a plus.

Review Source
 
 

William from Soluciones para TI, CA
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

SugarCRM - Quick CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The best way to start into CRM World!

Pros

- Easy to Install
- Easy to Deploy
- Easy to Development
- Many knowledged base pages
- Many plugins
- Easy to Integrate

Cons

- Scalability
- Not is intuitive
- Little volatile
- Hard frond-end customization
- Security Schema not enough

Review Source
 
 

Jay from Griffith
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

An ideal tool to organise your internal processors prior to invest on enterprise level CRMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Value for money

Pros


Easy to commence with few functionalities around
Low implementation cost
Ability to import data from traditional spread sheets & databases
Export function when migrating to enterprise level (high level CRM systems)

Cons

Only suitable to address small to mid-rage complexities
Out dated UI
Limited functionality compare to Salesforce and MS Dynamics

Review Source
 
 

Bruce from Lehi Valley Trading Co
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Review of SugarCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not real happy with customer service also.

Pros

It does have cool graphics
The mobile app is pretty great,
The whole premise of what it can do for you seems to great, just was difficult to make it perform like they said

Cons

I don't like that I have to input the same info multiple times on mulitple pages to get the info in the right place
Difficult to do filters.
I didnt like the format for leads to accounts to sales.
Pipeline is difficult to follow also

 
 

Geo from Hopwave
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great social media oriented CRM!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product if you are into social media engagement management.

Pros

Easy to integrate with social accounts.

Cons

Not many options on basic CRM features

 
 

Jonathan from Cicoil
Specialty: Manufacturing

August 2016

August 2016

Sugarcrm review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Good pricing and service from Sugar. The pricing was lower than most of their competition. The staff was friendly and helpful but restrained due to the options available to them in order to solve our issues.

Likes Least

Cell phone app needs improvement and it's not as easy to use as other crm's.

Recommendations

Make sure the company is updating with the current requirements especially regarding cell phone application and email integration.

 
 

JOHN from CICOIL
Specialty: Manufacturing

August 2016

August 2016

Works OK for us.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We were able to create a custom quote tracking capability. Quotes were generated from within Sugar.

Likes Least

Has more bells and whistles than we need. We really just need contacts, leads, opportunities and quotes.

Recommendations

Make sure you have a software savvy person available to set it up.

 
 
 
Showing 1-20 of 180


July 2018

July 2018

Sugar was one of my first forays into the world of CRM and covers all the basics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned how to work a CRM. I kept track of all customer records, ranging from revenue and profit and order amount and contact list and order dates and essentially everything related to my job operationally as a purchasing coordinator. Definitely made my life easier.

Pros

Very customizable to your needs. Straightforward, no nonsense UI. Easy to read and find things. Sugar is a perfect entry into CRMs that aren't salesforce, because its useful across all industries and departments. Its simple while being complex. You can create functions and layouts that are very specific to your needs, but without it cluttering and looking like there's a lot of information.

Cons

Its not very pretty. Sort of looks like it was made in the early 200s and they just kept the look since. People are always talking about professionalism, and this definitely looks less polished than other CRMs. Because of this, some of the information can blend together and be difficult to find if there are long lists of things you are looking for.

Review Source: Capterra
 

Naomi from First City Monument Bank Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

We manage our customers better with Sugar.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sugar is an easy CRM to use for sales team ,at least I have enjoyed using this tool. I love the Sugar customer support service and how often they have bailed us out of difficult situations.Using Sugar ,we are able to schedule calls with sales prospects , send emails , and schedule meetings too. It is also very customizable and our in-house engineers over the past year have been able to tweak Sugar to fit into our needs and preferences at the sales department.

Cons

Not the best looking user interface ,to be honest. My first few times using Sugar CRM, I was almost put-off by the user interface design. It is not intuitive and just not meant for the post 2010 era.

Review Source: Capterra
 


July 2018

July 2018

Very hard to learn and very disfunctional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Client management and service case tracking. We also used the email service to mass email our client list.

Pros

It gave us a one-stop place to store our client information and to track service cases. It offered custom reporting. Tabs are somewhat customizable.

Cons

Very difficult to learn how to use. Reports are are very finicky and usually don't show all of the information they should, even when you KNOW the filters are correct.

Review Source: Capterra
 

Ifeoma from Softchoice
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Sugar is opensource and I love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SugarCRM is opensource this gives myself and the technical department in my organization the freedom to develop on this platfrom , without being hindered by technology ,programming language or a restricted API.
Sugar effectively manages every communication we have with sales leads and customers. Over the years ,we have been able to tweak Sugar to work with our internal sales process , thus everyone in the sales and marketing department is glad to work with our in-house improved CRM - Sugar.

Cons

The user interface is outdated ,obviously since it is open source ; it didn't come as a surprise to me. However ,barring this ; the sales department works effectively with Sugar.

Review Source: Capterra
 


July 2018

July 2018

Feature rich, all-inclusive CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SugarCRM is very powerful and has many features. Setup correctly it is everything you will ever need in a CRM platform.

Cons

It is a shame that the lowest price point requires you to have a minimum of ten users. SugarCRM would be of huge benefit to smaller businesses but is price restrictive for them.

Review Source: Capterra
 

Gregor from gotosystem

July 2018

July 2018

Really love CRM and how they interact

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Managing a list of contact it's important in any business

Pros

I like the many possibilities and can manage customers in groups, by accounts, by city, etc. Clients are very important in any business and this crm works great for that.

Cons

At first I don't understand it, with time it's easy to use. Really needs ways to automate tasks and i wish emails too.

Review Source: Capterra
 

Dominic from Sentz Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

A good open source CRM, but lacking modernization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allowed us as a small business to track, bill, and market to our customers and potential customers.

Pros

Of course you can't beat free when it comes to software. There are so many open-source applications out there that you can almost always find one that meets your needs in this day and age. SugarCRM has been around a long time and has become a mature CRM with all the basics you'd expect. It even handles customization fairly well. Dashboards are great for tracking the simply stuff and you can build your own as well.

Cons

SugarCRM has now split into 2 tracks. There's a paid-for premium version that is typically hosted by SugarCRM. Then there's the Community Edition that's still open-source and free. For years they co-existed side-by-side perfectly fine, but a few years back, SugarCRM decided to stop updating the Community Edition. CE is eternally stuck on version 6.5. And then in April 2018, they've removed it entirely so now you're stuck with the Pro or Enterprise editions which are paid-for.

Review Source: Capterra
 


June 2018

June 2018

really great for managing a growing companies CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

for the price, this product has been great for tracking and updating clients. the user interface is really clean and simple to use which makes it a really enjoyable experience.

Cons

unfortunately we had some issues with the initial set up of the system and the customer support was really poor. once we got up and running everything worked well but we almost opted to go with a different provider.

Review Source: Capterra
 

Valerie from Cloudsquare

June 2018

June 2018

In the past, I have been a SugarCRM administrator for a Software Sales company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software itself was a great place to house my data in an organized fashion. I was able to report upon the data, and additionally could assign and reassign accounts and contacts with ease. This was a value driven solution for my company at the time, since Salesforce was too pricey.

Pros

There is a lot of simplicity with using SugarCRM. It was straightforward, and user friendly. The value of the product is pretty good for what you are paying, and it is relatively easy to administer. There are different directions you can go with reporting, for example: tabular, summary and matrix report types. I integrated this CRM with Pardot Marketing Automation software and was not disappointed with the integration, as it worked pretty seamlessly together.

Cons

This CRM obviously is more economic than the likes of Salesforce - but you get what you pay for. I found it difficult to manage my duplicate records, and a lot of the bells and whistles that could potentially make your work flow easier are not present. I would consider this a "bare bones" CRM solution.

Review Source: Capterra
 

Peter Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

A good tool but better available

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Quick to setup and many options available for hosting this is a good standard app to start with for basic CRM and allows for some good integrations

Cons

I've used this one over the years but found that now it's not kept pace with some of the other more mainstream products available.

Review Source: GetApp
 

Sergio from Omnicon SA
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Useful for bussines force management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales tracking

Pros

Great price for the features that have the software. Have a free version. You can track all the sales lifecycle.

Cons

Is not very well developed yet, frequently have software errors and the tool crash. User experience is not enough intuitive.

Review Source: Capterra
 

Christian from Transactis Inc.

May 2018

May 2018

Great CRM tool for a small-medium sized company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The UI is very easy to navigate. Allows for easy addition, updating, and tracking of customers, which we used for recruiting purposes.

Cons

I didn't have much luck with the customer service side of things, but that was early on our implementation/initial use stage.

Review Source: Capterra
 

Matt from Amazing Spaces

May 2018

May 2018

Very difficult to understand all the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to link to other software. The ease of inputting customer information. The ability to track calls by user

Cons

Extremely difficult to use all available features. Trainers and customer support need more training as well. The software boast tons of features but no one seems to know how to use them all and link them to other software to be most beneficial

Review Source: Capterra
 


May 2018

May 2018

Ease of use when entering data,new customer and Invoicing and Ease of Intergaration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of Use-Excellent User Interface.
Ease of Training other staff.
Cost effective and value addition.

Pros

Cost effective
Ease of use and integration.
Good reporting features.
Customization.
Available for all Functional areas example- Sales/Marketing.

Cons

No dedicated account manager for the starters.
Limited space for the starters
Only only online support is provided for the Proffesional

Review Source: Capterra
 


May 2018

May 2018

I like Sugar. The pros definitely out way the cons.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sugar is a very simple and approachable program. The functionality makes it an easy training experience for new hires.

Cons

The program tends to crash frequently. Once daily. It also has a difficult time processing multiple notes if you change the scheduled call time simultaneously.

Review Source: Capterra
 

NELSON from Gerencia y Outsourcing

May 2018

May 2018

SugarCRM is a frendly software to know differents achievements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SugarCRM is a friendly software to know advantage activities of your sales force or projects. It's easy to have a control in each activities, any person can help a customer requirement.

Cons

No cons, just is necessary to have a culture in your work team to introduce each one of activities during the day. It's a good practice to will have.

Review Source: Capterra
 

Rick from Exact Data

May 2018

May 2018

We utilize Sugar CRM daily with our entire organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease. You can navigate and manipulate in so many different ways to make things so much easier for your sales team.

Cons

The updates. They aren't frequent, but we can all do without them. Right? other than that, nothing else to say.

Review Source: Capterra
 


May 2018

May 2018

I think its simple and it gets the job done. Call logging and note logging. Pendings as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track of the sales process and allows for a very neat transition from the phone to a digital log.

Pros

I think it simplistically allows me to keep track of the sales progress of each acccount which is vital. Call logging, note logging, and pending oppurtunity logging. All are essential in making sure you are adequatley doing your job.

Cons

It seems to crash pretty often. I am not sure if that is my company server problem or an issue with Sugar. So if that were eliminated then it would no longer be an issue and I would be one happy camper

Review Source: Capterra
 

Juan from Corporación Digitel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

I have made product configurations for a company that provides technical consulting services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Management of all information related to customers and sales in a single software in a centralized manner that can be accessed by any type of device in real time, providing valuable information for decision making made by the management controls

Pros

The tool is intuitive and very easy to use, there is the option to use the cloud in a private server or use the software tool as a service, it has a variety of modules to carry out the management of clients, such as sales, marketing campaigns, opportunities, potential customers, everything related to meetings and appointments to be carried out by sales executives, among others. It has a module to carry out project management related to opportunities and contributions made. It also has a version for mobile devices that allows you to review information or keep the information of the CRM updated from the comfort of the smart phone and / or tablet. It has the ability to add new fields to the forms by further personalizing the tool, there is a version in which you can by role display a certain form. It has the capacity to extend it by adding new modules

Cons

It has a module to record tasks, which can be used for assigning different activities to employees, in this part you may be able to add some type of SLA and in this way to measure the time it takes for users to complete tasks according to the assignment date and the SLAs registered for a specific type of task. Workflows are very basic for the professional version

Review Source: Capterra
 

Andrew from Salesfusion
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Sugar CRM - Robust Partner Network with beautiful UI and out of the box dashboards

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A CRM with a tight partner community, strong work flows and automation rules, with easy integrations a plenty!

Pros

Ability to quickly and easily parse through the contact data, including sales quotes and order forms. The small side bar, which out of the box, provides easy to use data with a customizable formatting. Our integration is able to natively leverage these tables for data insert/export. Combining all this data plus the ability to configure work flows and automations, is priceless for a CRM.

Sugar's partner community is vast and quick to respond for all issues. Very responsive.

Cons

Sugar CRM can sometimes but troublesome to investigate issues, as a lot of the environments are cloud based. This usually involves sending an email to support where they are quick to remedy the issue.

Review Source: Capterra