SugarCRM Software


 

SugarCRM is a web-based application used by thousands of businesses for handling sales automation, marketing automation, account management and customer relationship management needs. SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions and downloadable plug-ins.

SugarCRM is built on an open-source platform. This allows freedom in customizing the solution to fit varied company's needs. SugarCRM also integrates with multiple third party systems and can accommodate the new modules users can create with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server, and Oracle systems and can run on either a Windows or Mac operating system.

SugarCRM is available as Software-as-a-Service or installed as an on-premise solution. The mobile access can be tailored according to specific usage, and an offline client synchronization feature ensures the data is always up-to-date.

 

SugarCRM - Mobile access
 
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Mobile access
    Mobile access
  • SugarCRM - Dashboard
    Dashboard
  • SugarCRM - Sales page
    Sales page
  • SugarCRM - Opportunities
    Opportunities
  • SugarCRM - Add modules
    Add modules
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

121 Reviews of SugarCRM

 

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Software Advice Reviews (21)
More Reviews (100)

Showing 1-20 of 21

Julian from Sky Blue Microsystems GmbH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

The transformation into 1CRM was really bad, support even worse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable.

Pros

The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails.

Cons

The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost.

 
 

William from Soluciones para TI, CA
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

SugarCRM - Quick CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The best way to start into CRM World!

Pros

- Easy to Install
- Easy to Deploy
- Easy to Development
- Many knowledged base pages
- Many plugins
- Easy to Integrate

Cons

- Scalability
- Not is intuitive
- Little volatile
- Hard frond-end customization
- Security Schema not enough

 
 

Jay from Griffith
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

An ideal tool to organise your internal processors prior to invest on enterprise level CRMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Value for money

Pros


Easy to commence with few functionalities around
Low implementation cost
Ability to import data from traditional spread sheets & databases
Export function when migrating to enterprise level (high level CRM systems)

Cons

Only suitable to address small to mid-rage complexities
Out dated UI
Limited functionality compare to Salesforce and MS Dynamics

 
 

Bruce from Lehi Valley Trading Co
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Review of SugarCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not real happy with customer service also.

Pros

It does have cool graphics
The mobile app is pretty great,
The whole premise of what it can do for you seems to great, just was difficult to make it perform like they said

Cons

I don't like that I have to input the same info multiple times on mulitple pages to get the info in the right place
Difficult to do filters.
I didnt like the format for leads to accounts to sales.
Pipeline is difficult to follow also

 
 

Geo from Hopwave
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great social media oriented CRM!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product if you are into social media engagement management.

Pros

Easy to integrate with social accounts.

Cons

Not many options on basic CRM features

 
 

Jonathan from Cicoil
Specialty: Manufacturing

August 2016

August 2016

Sugarcrm review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Good pricing and service from Sugar. The pricing was lower than most of their competition. The staff was friendly and helpful but restrained due to the options available to them in order to solve our issues.

Likes Least

Cell phone app needs improvement and it's not as easy to use as other crm's.

Recommendations

Make sure the company is updating with the current requirements especially regarding cell phone application and email integration.

 
 

JOHN from CICOIL
Specialty: Manufacturing

August 2016

August 2016

Works OK for us.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We were able to create a custom quote tracking capability. Quotes were generated from within Sugar.

Likes Least

Has more bells and whistles than we need. We really just need contacts, leads, opportunities and quotes.

Recommendations

Make sure you have a software savvy person available to set it up.

 
 

Eric from Cicoil LLC
Specialty: Manufacturing

August 2016

August 2016

Comprehensive but cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Lots of room for data. The sorting by dates or subject ease the searches and nice to have customer data handy.

Likes Least

Sometimes takes what seems to be a long time to enter data on different screens.

Recommendations

To help understand the operational capabilities, tutorials would help understand the available functions.

 
 

Robert from CICOIL
Specialty: Manufacturing

August 2016

August 2016

Somewhat difficult and hard to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I did do the job, but not always in the way that we would have expected.

Likes Least

The unannounced forced updates, which would come along with new interfaces leading to sometimes days of confusion.

Recommendations

Be sure you have a high-level techie available if you want this platform to conform to the way your company does business.

 
 

Rich from Cicoil
Specialty: Manufacturing

July 2016

July 2016

Great Sales and Marketing tool, especially for remote location access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I am able to use the Sugar application in my office or while traveling via my mobile devices.

The Sugar team responds quickly when I need assistance.

Having my customers contact and recent project activity at my fingertips is very helpful and saves time while I am out in the field.

Likes Least

I would like to see quicker page to page navigation and quick access sales reports

Recommendations

Good substitute to other CRM programs, such as Salesforce.

 
 

Ali from XOR Data Exchange
Specialty: Software / IT

June 2016

June 2016

Sugar Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the fact that this is a web based product and I like the product has the ability to input accounts and contacts through and excel upload.

Likes Least

I do not like the reporting within sugar, I think that there could be a lot added to enhance the reporting.

Recommendations

I would recommend that the software be more intuitive for users.

 
 

Sheen from Algo Studios
Specialty: Software / IT

March 2016

March 2016

Project Consultant

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Extremely flexible and customizable. Deploy anywhere (cloud, on premise, on demand). Amazing dashboard in version 7.5+.
Process Author is amazing visual designer for workflows.
Outlook Sync and sync with other 3rd party application is seamless.
Enhanced role based views for users.
News feed from google resources.
Many free plugins available on sugarforge which saves development time and improves productivity

Likes Least

Marketing capability are not much enhanced.
Calendar sync could be improved.

Recommendations

Look for Ease of use. Challenge is to get users to use the CRM. Keep the CRM simple and user friendly.

 
 

Bailey from CastleBranch
Specialty: Other

March 2015

March 2015

Customizable, easy to use product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

SugarCRM is very customizable, which has greatly benefited our company and its growth.

Likes Least

With the added customizations to the product, we have had a difficult time integrating other solutions. Working in marketing, we would like to integrate Pardot, but with the customizations we made, we are unable to do so.

Recommendations

Investigate solutions that integrate with SugarCRM and think long term as to what might be needed.

 
 

Rusty from Zenoss, Inc.
Specialty: Software / IT

February 2015

February 2015

A Less Expensive Alternative With Most Of The Same Features

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the commercial open source nature of the product. You can download the open source edition - which is quite functional - and get a very good feel for what it does. In fact, the free version is like sufficient for most small businesses.

The product is feature-rich - comparable to the alternative from a feature standpoint, but much less expensive.

I also like the fact we can host the application in-house giving us absolution control over the data and integrations with our other applications.

Likes Least

While not a fault of the vendor or product - you do need to be aware the ecosystem supporting SugarCRM is much smaller than the entrenched giants. We've not found this to be an issue - but for someone looking to "go with the crowd," you might want to consider this.

Recommendations

Any CRM requires work - and an operations person to maintain the CRM, the data, and the workflows (and ensure they are enforced). When considering your CRM solution, be sure to account for the time needed to keep it fully functional; otherwise, in a year or two - you'll find you have so much "bad data" in the system you won't be able to make sense of the "good data".

 
 

Shandon from Ideal Aerosmith
Specialty: Engineering

November 2014

November 2014

Fast, Easy and Informative

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very organized and easy to use.

Likes Least

There isn't anything that I like least.

Recommendations

Come up with your needs or wants and explore your possibilities.

 
 

Joseph from Ideal Aerosmith
Specialty: Engineering

November 2014

November 2014

Use it at work

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's one place for all sales/customer service information.

Likes Least

It is not integrated into my company's production management system.

Recommendations

If you have more than one database, why would you want to have another? Why can't we get one data management system throughout the company?

 
 

Jerod from Ideal Aerosmith
Specialty: Manufacturing

November 2014

November 2014

Good product with lots of features

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has lots of features and ways to document things. You are able to store info, contacts, and assign tracking numbers

Likes Least

It is very complex in some areas. There seem to be multiple ways to do things, none of which seem clear.

Recommendations

Great product. I suggest anyone needing to store information such as contacts, products, cases, and problems use this software.

 
 

Clayton from Medallion Bank
Specialty: Banking

October 2014

October 2014

Sugar Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy user interface. Without having specialty customer service our team, we were able to understand and utilize many features.

Likes Least

The lack of phone support without paying an increased premium.

Recommendations

Test both this and Salesforce prior to any committment.

 
 

Peter from Business Applications
Specialty: Consulting

November 2013

November 2013

Sugar CRM - Efficient, Effective and Great ROI

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's Easy to learn and use; you can train users in less than a day. There are collaboration tools, which encourage team communication. The dashboards are great; you hardly need reports. It's also very cost effective. The support is solid, responsive, and knowledgeable.

Likes Least

Generally speaking, there's nothing to seriously complain about.

My only suggestion is that the SugarCRM Website could be easier to navigate.

Recommendations

Work with an experienced consultant for implementation. DIY for most serious Apps doesn't work!
If you want a rapid ROI, work with people who understand CRM and change management.

 
 

Maulik from Biztech Consultancy

August 2011

August 2011

Ease-of-use

Functionality

Product Quality

Customer Support

SugarCRM is one of the top-most open source CRM systems, a title they well deserve. We are an offshore outsourcing firm, and we have been using SugarCRM for almost three years for various clients. We have done a lot of customizations to the system to meet individual client requirements, and to date, we haven't faced any bottlenecks or issues.

SugarCRM is very easy to start using. You just need to install the solution, and it's ready to use. Once you start using it, you can then enter the customization mode where you make changes on field level, and add in new modules to match up to your organization.

 
 
 
Showing 1-20 of 100

Vince from IPI
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

SugarCRM Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

One of the main benefits is having the mobile app that SugarCRM provides this helped to get us data and information at our fingertips when needed. Sugar is reasonably priced, has pretty good user-friendly interfaces and requires just a little training to get used to it. It's more suitable for mid-sized companies.

Pros

SugarCRM functioned well for storing prospect and customer information.
I was able to load new contacts into the system without much hassle.
Our company is able to adjust the system software to fit our specific needs with ease simply by reaching out to the support team.

Cons

We wanted to explore other CRM options it was nearly impossible for me, from a user standpoint, to export all of our information.
We were coming up on the end of our trial and stood to lose all of our data and I couldn't figure out how to export it. Difficult to do filters as well. I didn't like the format for leads to accounts to sales. Pipeline is also difficult to follow.

Source: Capterra
 

Lucas from ECS
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Customizable CRM at about half the price of SalesForce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps keep sales leads and opportunities much more organized. Good client database.

Pros

Customizable, good report generation module, integrates well with Microsoft Office programs and QuickBooks

Cons

I wish there were more integrations with other software, i.e. Constant Contact. Most major software programs seem to be very focused on SalesForce integrations with everything else an afterthought.

Source: Capterra
 

Nordquist from Landscape East & West
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

For is SugarCRM does what we need on a basic level. Perhaps we could explore further

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to access customer files, cloud based is nice, support staff is helpful, having email templates is nice.

Cons

Hard to customize for automatic actions and such. Creating custom reports is not intuitive and seems cumbersome.

Source: Capterra
 

Vince from IPI
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

My experience with SugarCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits that I experienced with SugarCRM is that it shorten sales cycles. It helped to retain more customers. It helped to increase employee productivity. It did help to improve inter-departmental communication this was the biggest reason why we needed SugarCRM. SugarCRM helped us close the gaps in our sales and customer service processes.
We where able to integrate with other business systems which helps our overall processes.

Pros

SugarCRM is a great tool. You can run this offline on your own servers. Sugar offers extensive help tools. Sugar is highly customizable. Sugar offers multi-currency support. There is a free version available as well.

Cons

The down falls that I only see with SugarCRM is that it offers limited import tools, and the storage has limits. It does have a daunting interface. It can at times be difficult to administer.
It does require up-front commitment to a minimum of ten users. There is no true trial available.

Source: Capterra
 

Andrew from Andrew DiFiore, LCSW

July 2017

July 2017

Excellent interface and user experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoy the easy to use interface, the intuitive workflow design, and the trees of features. Help and support is also top notch. Cost is very good.

Cons

I wish there were some more licenses that came with each purchase. It doesn't always cleanly interface with other software but is good most of the time.

Source: Capterra
 

Bradley from Marketing and Advertising

June 2017

June 2017

Easy to use CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use and easy to learn, my team and I love SugarCRM. The Mobile CRM is also very awesome!

Cons

I found a little bit pricy. If your are a smaller company SugarCRM is mostly likely too expensive for you

Source: Capterra
 

Christina from Med-Link Capital
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very versatile product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our company is able to adjust the system software to fit our specific needs with ease simply by reaching out to the support team.

Cons

Some of the features are a little generic and could be a little more updated with the times. Overall it is a good product.

Source: Capterra
 

Ben from Netstar

June 2017

June 2017

Very customizeable

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

We have highly customized the application and it has worked very well for our specific industry. Easy to program and easy to work with.

Cons

There are some legacy portions of the software that pose some challenges but Sugar upgrades their application often the only issue is when you run a highly customized sugar application it is challenging to upgrade to newer versions.

Source: Capterra
 

Noelle from NPG Solutions

June 2017

June 2017

My experience was not the most enjoyable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It functioned well for storing prospect and customer information. I was able to load new contacts into the system without much hassle.

Cons

When we decided we wanted to explore other CRM options it was nearly impossible for me, from a user standpoint, to export all of our information. We were coming up on the end of our trial and stood to lose all of our data and i couldn't figure out how to export it for the life of me. It may have been a user error but i consider myself to be pretty tech savvy.

Source: Capterra
 

Charlie from Sennheiser USA

May 2017

May 2017

Very feature laden, interface can be too busy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sugar is great in that it can be customized for virtually any application. The software is robust and rarely crashes. Reporting is very extensive and data can be mined for a multitude of scenarios

Cons

Interface can be too busy. Error messages can be cryptic or it is not obvious where the problem lies

Source: Capterra
 

Karisa from Pharmaceuticals

April 2017

April 2017

Not very impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a user of Salesforce and Hubspot and Sugar seems more clunky and not as sophisticated as Salesforce's and Hubspot's functionality.

Pros

easy to create list views and simple reports

Cons

creating workflows are not straight forward and are lacking functionality

Source: Capterra
 

Emmanuel from Aspire systems

April 2017

April 2017

A decent CRM within budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sugar is a decent CRM available within your budget. The workflow is rigid and it's difficult to customize it based in your specific needs. Customer support is good. A little more flexibility will make the product better.

Source: Capterra
 

Charles from Trusted Senior Specialists
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Promised a lot, but not all there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had the On Demand product, it started out with our data imported 4 times. Then we were blamed for the duplicates. We were promised features, that after setting everything up would now cost extra.

Pros

Lots of add-ons, more than one support group.

Cons

A lot of items need to be custom built.

Advice to Others

Ask more questions before signing up.

Source: Capterra
 

Sarah from StreetLight Data

March 2017

March 2017

It's ok if it's all you can afford

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having worked extensively in Salesforce, I accepted a job where I would be managing SugarCRM instead. While it's functional enough it isn't as robust tool for sales analysis as Salesforce. I didn't find the reporting intuitive and worse it was rather clunky and didn't provide the dissection of data that I would expect from a CRM.
It is a great tool for a young company learning how best to scale but doesn't offer sufficient reporting and analysis to help scale a growing company.

Source: Capterra
 

Rebekkah from Dexcomm
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

SugarCRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We like the service, there just seems to be a lot of bugs with each update. We do appreciate the quick responses from support.

Source: Capterra
 

Ken from Construction training LLc.

March 2017

March 2017

Better than Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used Saleforce on another job and when i started with my company I am with now we used Sugar. Boy what a difference. Much easier to use and faster to get reports done¿. Awesome!!! Archie Andrews would be proud!!

Source: Capterra
 

Amber from G.L. Hunt

March 2017

March 2017

Amber's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really enjoy how easy this program works. It makes my job less stressful and i will continue to use this great service!

Source: Capterra
 

Taylor from Optibelt Corporation

March 2017

March 2017

Keeps Me Organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps me manage multiple projects and accounts to coordinate efficient workflow from the beginning of the project to the end.

Source: Capterra
 

steve from Predictive Results
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used Sugar for our sales team and became the fastest growing team in the company. 143% in two years. Sugar helped us keep it all organized.

Pros

low price per user. easy to use basic features

Cons

report generating is complicated and gets confusing.

Source: Capterra
 

Tom from C&M Conveyor, Inc.

March 2017

March 2017

Powerful yet easy to use CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the application . Love the ability as a non-programmer to be able to develop new modules that meet our specific requirements.

We are On-Demand and seem to have issues after upgrades but generally get them resolved.

Source: Capterra