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SugarCRM software

244 reviews(4.0/5)
244 reviews(4.0/5)

SugarCRM is a web-based application used by thousands of businesses for handling sales automation, marketing automation, account management and customer relationship management needs. SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions and downloadable plug-ins.

SugarCRM is built on an open-source platform. This allows freedom in customizing the solution to fit varied company's needs. SugarCRM also integrates with multiple third party systems and can accommodate the new modules users can create with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server, and Oracle systems and can run on either a Windows or Mac operating system.

SugarCRM is available as Software-as-a-Service or installed as an on-premise solution. The mobile access can be tailored according to specific usage, and an offline client synchronization feature ensures the data is always up-to-date.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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244 Reviews of SugarCRM

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  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    A great entry level CRM solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Sugar can be a great entry level CRM solution for business just looking to organize their corporate data. You'll want to make sure that you put a lot of checks in place to make sure that you keep things standard when your data needs expand. The backbone of Sugar can handle some pretty substantial loads and has some nice APIs to work with.

    Cons

    Some of the ways you manage users in the system can be a little complex and unintuitive at first. It may take some time to get used to the way things are laid out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Dana from PS International

    Number of employees: 2-10 employees

    September 2018

    Sugar CRM Review from a VA

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The price was attractive to my client and was a factor in my ability to convince them to ise the product.The integrated Project Management module was another top selling point for the business owners I was contracted with. There are a lot of third party integrations available as well. I really enjoyed using the email from within the CRM and the layout was pleasing to navigate.

    Cons

    I think the free trial option is not long enough to enable the potential user a chance to see if this platform is a good ling term fit for their individual business needs. I would like to see about a month and then to place a credit card on file with the option to opt out with no charges within the 30 days.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Does the job well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to customize and low cost of entry for a CRM system. APIs help with the intergration.

    Cons

    Doesnt have as many features as some of the bigger brands.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Emmanuel M from Nivacity (PTY) Ltd

    Number of employees: 11-50 employees

    September 2018

    Usable but dificult to setup and use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Sugar has a lot of usable features , the sales automation, marketing and client support features are very good , this is a feature rich CRM

    Cons

    installation an customisation was an issue for us, tutorials don't explain these as easy as others and the price also, one would end up going for open source solutions like vtiger or zurmo

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    A great software for those that know how to code

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    been using the free opensource version for over 9 years now. has worked great.

    Pros

    Easy to use
    Customizable
    Configurable
    add own custom code

    Cons

    This system does not have any issues to report.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    An excellent starter CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We really appreciate the functionality and all the plugins that are available for sugar CRM. In our testing and implementation, there is nearly nothing which SugarCRM is unable to do. Dream it, do it!

    Cons

    However, the broad range of customization available with sugar CRM can be a downside as well, resulting in additional plugins which can add to the cost to use it monthly. It would be nice if the developers baked all the functionality into the same product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jean from Maila Networks

    Specialty: Software / IT

    Number of employees: 2-10 employees

    September 2018

    SugarCRM - Open Source CRM for everyone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a must have application to all companies of any size. The CRM will help you build and manage all of your clients and prospects in a single place.

    Pros

    Compatible with many devices, easy to install, easy to use and capable of integration with other platforms.

    Cons

    The fact that the company behind SugarCRM decided to abandon the Open source project. Besides that the product is still attractive for a reasonable price.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • George from Four Colour Print Group

    Number of employees: 11-50 employees

    September 2018

    Plug-In Cause Problems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs.

    Pros

    Very easy to customize. We run our entire business using it.

    Cons

    We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jami from Fire Cam LLC

    Number of employees: 2-10 employees

    September 2018

    CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    A lot of options with this CRM. Integration was fair.

    Cons

    Expensive compared to others basic CRM programs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Customer CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Your manager will be able to make reports so that they can consistently track you.

    Pros

    The best part of this software is that you must have a internet connection for it to update the database.

    Cons

    The worst part of this software is its complexity.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    SugarCRM is a usefull CRM tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Since the latest updates it became very user friendly compared to previous interfaces, it has several modules you can purchase and also customize to your own needs, given that these are designed correctly. The latest version of the App is really good and saves a lot of time in you are on the road.

    Cons

    It was not the simplest thing to connect it to a Dashboard service and also to setup reports, but once you set it up runs pretty smoothly. It might have been an issue with my company's server but it ran incredibly slow when outside company's internet, being very frustrating to use on the go. The Outlook Add-on never worked properly and made my outlook crash all the time, finally removed it.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp

  • Karen from University of Puerto Rico

    Number of employees: 501-1,000 employees

    August 2018

    Must have tool for sales departments

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This tool helps me a lot when I was business engineer, because I had all my business process mapped in this software. Since the new clients to the business near to close. You can monitor and control all your work as a sales person.

    Cons

    SugarCRM is a good tool for small and medium companies, but not for big sales departments because doesn't have all the features that other applications offers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Simple. Gets the job done

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like working with this CRM. If all you need is notes, call logs, and pending opps then this app is for you

    Pros

    I think its very easy to use. Simple. I thoroughly enjoy it and the fact that there is no flashy thrills or anything attached.

    Cons

    Its not really a con but it guess the simplicity could be a turn off for some organizations that need something a little more advanced and able to do more things.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Petrina from MACK Youth Foundation

    Number of employees: 2-10 employees

    August 2018

    Reports and Tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Charity events, tracking of employees, and information to process payments.

    Pros

    There are many of reasons why I enjoyed working with SugarCRM. The most enjoyable feature was the ability to input data, save the feature as an report and name it. The ability to continue to work on the same report and print it if necessary without inputting the data every time. It also allows you to add more modules to your report allowing the input of more data and having multiple reports for users. Also, but not limited to the email blast that could be done.

    Cons

    What I needed SugarCRM, I did not have a least like of this software. It gave me what I needed when I needed it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Adequate Tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It was quite easy to use. IN tracking issues.

    Cons

    Caused the team to be reliant on many different software suites to manage and track projects and issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Adequate CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Has a lot of the sales management features you'd need from a crm.

    Cons

    very basic and limited in term of platform and add-ons

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Gordon from Law Offices of Gordon P. Firemark

    Number of employees: 2-10 employees

    August 2018

    Too much of a good thing

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    After trying to set this tool up several times, we abandoned it as too complicated and time consuming

    Pros

    good UI and feature set, easy to use once set up, apparently

    Cons

    Too complex for a small office to set up without a consultant.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Easy to Learn and Intuitive for the Most Part

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I thought Sugar was easy to learn and teach new employees, and was useful and reliable.

    Pros

    Easy to set up and manage new clients or prospects, track where they are in the sales cycle, and use API to import data for email lists or other contacting projects.

    Cons

    Not the prettiest software to look at but gets the job done.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    SugarCRM Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Overall I really liked SugarCRM, especially now that I've had some more time to use some of their competing CRM software vendors.

    Pros

    I like that SugarCRM has an attachment to Outlook that allows you to archive email directly to a support ticket.

    Cons

    Since SugarCRM is such a robust software, some of it can be quite cumbersome in setting up. It is a highly detailed software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Worst CRM Ever Used

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Nothing. Absolutely nothing. It was a huge waste of money.

    Cons

    We didn't like anything about this CRM software. It wasn't as customizable as they made it sound, it constantly crashed, constantly had errors, and it was the biggest waste of time. I do not recommend anyone use this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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