LeadSquared CRM Software


 

LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses of all sizes. It serves clients in industries such as finance, e-commerce, education, health and wellness, marketing, real estate, software and hospitality.

LeadSquared helps users to automate tasks such as lead capture, marketing, sales CRM, reporting and analytics.

LeadSquared also offers lead scoring, landing pages, marketing and sales insights, segmentation and role-based user access. It can integrate with applications such as Super-Receptionist, Ozonetel, LiveChat, Olark Connector, Zopim and GoToWebinar.

The software is available in a subscription pricing model. It runs on most web browsers and also has a dedicated Android and iOS application.

 

LeadSquared CRM - Getting started
 
  • LeadSquared CRM - Getting started
    Getting started
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

42 Reviews of LeadSquared CRM

 

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Software Advice Reviews (3)
More Reviews (39)

Showing 1-3 of 3

Felix from Estelio Corp
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

is a combined marketing automation and sales platform.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It has an intuitive interface that allows many who are not familiar with CRM tools to use it immediately. This tool has constant updates and new features. It is Lightweight but robust enough to be functional for managing potential customers remotely.

Cons

He has difficulties working with a number of contacts. The integration with other administrative softwares is a bit complicated. The settings of the Email campaigns could be improved. Deficiencies in the assignment of user-specific roles and permissions, Limited amount of management reports, requires a better high-level reporting board for sales managers.

Review Source
 
 

Marc from Wholesale
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for organizing customer documents and for quickly pulling it out and modifying it depending on changent of status. It is an intuitive softwares and certainly adds value to the quality of the customer service.

Cons

I have m’ont used the l’application enough to establish any cons but until for the moment, it has proven to be a reliable software.

Review Source
 
 

Puneet from Jaipuria Institute of Management
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Leadsquared CRM- A User friendly tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It will be good if we can have a complete automated tool starting from lead capturing to sending offer letters and finally keep a track of complete life cycle of student

Pros

Easy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.

Cons

User specific roles and permissions can be further improved. Complete lifecycle of student starting from lead to student placement is missing.

Review Source
 
 
 
Showing 1-20 of 39

Imran from DKH Infratech
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Good Tool, User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Email Campaign, Automation, Managing Leads, Reports to the point

Pros

We have been using LeadSquared for about 4 months now for all our Email Marketing and Lead Management requirements. LeadSquared has been exceptionally good. The customer support has been excellent / exceptional. LeadSquared support team has heard and responded to us extremely well, be it new feature request or other support requirements. All the very best to LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool.

Cons

Complicated at times, Navigating. There's nothing much to write. Its a good software, if only it could more user friendly.

Review Source: Capterra
 


December 2017

December 2017

top features for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can benefit from a full marketing automation system at a very affordable price.

Pros

pricing is very affordable and all features you might want from a marketing software are there. Some small things are missing but the team is slowly improving.

Cons

Customer service is a little slow and some operations have to be done manually, especially in the landing page section.

Review Source: Capterra
 

Mahesh from Presidency University
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Its been professional and productive with Leadsquared team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lead Management, Engagement and Fulfillment

Pros

This is very easy to use and manage. Platform is customized to large extent based on business needs.

Cons

Reporting can be bit more customized depending upon Key parameters. Certain functionalities can be bit more user friendly but overall its good experience

Review Source: Capterra
 

Philip from Lepide
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Easily integrated sales and marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That is is a marketing automation and sales platform combined. Which means both sales and marketing teams can co-ordinate better.

Cons

The reporting capabilities are a tad limited in their scope. It can get complex when we want to report on our channel pipeline at certain stages in the sales process.

Review Source: Capterra
 

Rohit from Oasis Centre for Reproductive Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Leadsquared has really helped our organization streamline the process of leads management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better Leads management and sales funnel tracking along with better lead nurturing process.

Pros

Customization of fields and reports. Favorite reports option. User access control are all features that make this easy to use.

Cons

Integration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.

Review Source: Capterra
 

Nagarjuna from Consultant
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Best in the Market for SMBs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is the best marketing CRM I've used so far. Easy to set up entire marketing automation funnels for different objectives. Creating beautiful Landing pages and forms is a piece of cake. External apps like Facebook Lead Ads & zopim can be integrated easily.

Cons

Need more new templates for Landing pages and access to edit them extensively. Reporting dashboards can be improved.

Review Source: Capterra
 

Emmanuel from Aspire systems

April 2017

April 2017

Great to manage landing pages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great tool to manage your marketing landing pages. The metrics available are great. Support is good too. The features are customizable based on your specific needs.

Review Source: Capterra
 

Kevin from Stargazer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A Hubspot Beater

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were using Hubspot for a few years but the costs were just getting too high. We were very lucky to find LeaddSquared the other almost identical services at a fraction of the cost. Their customer service is fantastic and you really feel they want to help you grow your business. As an agency, you can enjoy some fantastic features and benefits. Would highly recommend this software.

Pros

a full system with mostly everything you need

Cons

the system looks a bit dated and could do with some usability improvements. Some features are missing at the time of this review but not going to mention them as I know they are in the pipeline

Review Source: Capterra
 

Abhinav

January 2017

January 2017

A Good CRM and need Some improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am using this software for our institution from last .5 years and found it very helpful.
Easy to adopt and User-Friendly.
Good Chat and Email Support.

Pros

Email Campaign, Landing Pages, Drip Campaigns, Export and Import Of Data, SMS, App, Analytics, Good Chat Support.

Cons

Templates are not so good, No Pop-ups options, No Workflows or Journey Map, Can't edit some manual codes in a Landing Page Template.

Advice to Others

Yes Maybe If Some looking for a easy and user friendly CRM software

Review Source: GetApp
 

Sanjeev from setindiabiz.com
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Perfect Marketing Automation Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been struggling to find an affordable yet scalable solution which can streamline our inbound sales process. we found answers in leadsquared.

Pros

perfectly under budget, great support team and scalable

Cons

CRM capability need improvement

Review Source: Capterra
 

Brian from Music House School of Music
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great alternative to Hubspot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are migrating to LeadSquared from Hubspot. Hubspot is great, but our small business wasn't getting a return on our large investment in that software. Leadsquared does many (not all) of the same things and is much less expensive.

We are early in our experience with LeadSquared, but so far the customer service has been responsive and eager to help, with one exception: I have requested a link to info on Zapier integration multiple times and still have not received it.

The reason for the great ratings when we're so new to the platform? The API documentation. It's excellent. For our small team, which has to keep customer info current in our CRM, billing/scheduling software, and program apps, integration is a gigantic time saver. Zapier aside, having the API so well documented is a lifesaver.

Pros

API

Review Source: Capterra
 

Rahul from Fortune Institute of International Business
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Very Useful Software for Sales Field

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am using this software for our institution from last 1.5 years and found it very helpful. We have 5 users along with 1 administrator. It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.

Pros

Reminder Pop-ups. E-mail campaign, Defined dashboard, Landing page integration, Auto responders, Separate list for particular data, HTML mailer creation, transactional SMS and Various Kind of Analytical Reports, etc.

Export import feature of the LSQ to help generate more defined reports in excel format.

E-mail campaign report helps to target the audience based on open and click rate of the mailer.

Gets immediate responses from helping team (Technical team) at the time of any kind of technical error or at the time of support requirement.

Cons

Third party integration with LSQ takes time.

Advice to Others

Yes, without any hesitation.

Review Source: GetApp
 


March 2016

March 2016

Good CRM tool for ecomm operations

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We have been using leadsquared for marketing automation as well as sales management. In past, we have used other CRM tools such as SugarCRM, Zoho, Bitrix, Hubspot etc. The CRM features are comparable to other tools in the market, however, the reporting features lack a bit (in terms of flexibility). As far as marketing automation is concerned, this is a very good option if you don't want to pay as much as Hubspot, but would still like to retain most of the marketing automation features therein.

Pros

Marketing automation (including auto responders, website widgets etc) and lead insights all at a good price. Customer Service is great and very responsive.

Cons

More options in landing pages+widgets would have helped. Flexible reporting capability would have helped more in sales analytics (Currently, most of the reports are pre-configured).

Review Source: GetApp
 

Steve from Wiideman Consulting Group
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2016

March 2016

The Fastest Way to Work with Leads Remotely

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Unlike competing apps, what we love about LeadSquared is the ability to immediately see all the most recent leads, filter out existing customers, and view where the leads are coming from. I love that we can edit every lead field including notes, but more importantly creating TASKS based on the user's input.

For example, if a lead says they are interested in more information about a particular service we offer, we can create a task to follow up and delegate the follow-up to a team member in real-time.

Pros

Lightweight, intuitive, yet robust enough to be functional for managing leads remotely.

Cons

Needs a better high-level reporting dashboard for sales managers.

Review Source: GetApp
 

Roshan from smmart Training & Consultancy Services Pvt. Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2016

March 2016

My Life is Sorted with the sorted data

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I was introduced to Leadsquared by one of our service provider. I took almost 5-6 months in freezing this as I was evaluating a lot many other option. I compared it with the widely known marketing automation like Act-On and Salesforce to name few. There was lot of thing compared in terms of usability, outcome, price, customer service. Of-course after clearing all the doubts and comparing multiple thing I freezed Leadsquared as our marketing and sales automation.

Pros

Good part about this system is Sales CRM and Marketing automation is in one system.
It can be linked with many other web based app.
They also have android app which helps sales team to use it on the go.
70-80% of the system can be easily configured from admin control panel.
Sales people can create their own email list for various mailing activities.

Cons

Option to customize the reports from the admin panel.
Lead-form should have dependent field, like next field should change based on the inputs received.
IOS app is not available.

Review Source: GetApp
 

Nikhil

March 2016

March 2016

Built for purpose

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

It just does the job for me. I have only used it in the context of small medium business and its the perfect marketing tool for them and easy on the pocket. In fact with a few feature additions they could eliminate the need for a CRM system.

Pros

Nice web tracking features.
All essentials are available for lead acquisition and customer engagement.
Good integration with Wordpress.
Affordable.

Cons

There could be more templates for emails and landing pages.

They could also add a feature on viewing reports and info at a Account level because in the context of B2B sales and marketing there are multiple conversation happening within the same account.


Review Source: GetApp
 

Amit from Yatra
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2016

March 2016

LeadSquared - An absolutely great lead capture and management tool

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have been using LeadSquared for the last two years as the primary application for all my CRM needs. It has been a great experience, great support from the LS team. What I love most is that these guys are always thinking ahead and developing amazing new functionalities and analytical tools.

Pros

Great customer support, constant upgrades and new features.

Cons

I cant think of anything that they need to improve. They stay a step ahead of you.

Review Source: GetApp
 

Durga P from Maventic Innovative Solutions Pvt Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2015

December 2015

Superb Marketing Automation Tool for Sales experts

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Lead Squared, a complete tool for all marketing and lead management needs. Ease of use Ample Data storage, Easy search bars and successful campaign plan execution. Lot of additional features in comparison to any high end apps of similar features.

I recommend LS for any start up, mid size enterprise or a high scale enterprise, trust me on this looks like words of ease in praising the apps, But in fact it is a True Value Addition.

Review Source: GetApp
 

Reto from Tocco AG
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2015

December 2015

Marketing Automation - easy & straight forward Marketing Campaigns

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Leadsquare opens the world to automated lead campaign management. It is easy to use and straight forward when it comes to campaigns and lead generation. With it’s built in CRM and the focus on the engaged leads, your sales have the right customers in focus.

Pros

It needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art.
With the engagement score, you focus on the real engaged leads.
If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.

Cons

When it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward.
CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.

Review Source: GetApp
 

Pratik from Jombay
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2015

December 2015

True to the tagline - Marketing Automation Simplified

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Leadsquared has made my life as a marketer much better than I thought. It's a perfect amalgamation of email marketing and CRM. Simple to use, offers a lot of features and doesn't give much room to complain.

Pros

Simplicity of using the product, analytics reports, "Resend" feature for email campaigns, advance search, activities and more importantly, the level of support (they have the best in class)

Cons

Their CRM features have a scope to get better from sales perspective

Review Source: GetApp
 
 
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