HubSpot CRM Software


 

With its cloud-based, customer relationship management platform, HubSpot helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, construction, retail, real estate and more.

HubSpot offers a visual dashboard with a real-time view of the entire sales funnel. Users can track customer interactions automatically through email, social media or phone calls and every interaction is stored in a timeline organized by lead.

HubSpot enables users to create and manage email templates and track how well those emails are performing. The solution can also send real-time notifications for events such as when a contact opens an email or downloads an attachment.

 

HubSpot CRM - Sales pipeline
 
  • HubSpot CRM - Sales pipeline
    Sales pipeline
  • HubSpot CRM - Track interactions
    Track interactions
  • HubSpot CRM - Lead timeline
    Lead timeline
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

957 Reviews of HubSpot CRM

 

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Software Advice Reviews (201)
More Reviews (756)

Showing 1-20 of 201

Kendal from VM Strategies
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

A great investment for a sales oriented business team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how the sales product walks you through the entire sales cycle. You can setup drip email marketing, set reminders, etc. When you're in a busy sales environment, even small things like this can make all of the difference

Cons

It's an expensive investment for a small business, particularly when you need multiple users. I wish their offering was more affordable with fewer options to start with some of the basic features.

Review Source
 
 

Liz from CIMx Software
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great and easy to use tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to navigate. It has great features with room to grow as needed. They are always implementing new features.

Cons

It is a little pricier than other tools out there but you get what you pay for. If you grow your customer base, you can be automatically bumped into the next pricing tier.

Review Source
 
 

Adrian from Verticurl
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Easy to use CRM platform

Ease-of-use

Functionality

Product Quality

Customer Support

I would really recommend this CRM tool with my friends, it is easy to use and easy to manage.

Pros

I like the simple interface, you can easily navigate through pages. The best is the dashboard page, you can check and monitor your productivity and your colleagues.

Cons

I don't have any major issues with Hubspot, just encountered minor issue when sometimes you can't open any contacts (might be some minor server issues)

Review Source
 
 

Valentina from Ciexpro
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

CRM Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. It is very attractive in a visual way, and you can find anything just taking a look. 2. If tou are a beginner, Hubspot is a software you can use easily.

Cons

1. It is very basic. 2. Not always you can edit everything you want. 3. It is very expensive if you want to add the Premium account.

Review Source
 
 

Oliver from Pickle Software
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Pretty average with some good highlights

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It’s pretty fun to mess around with but there are much better alternatives such as theofficialpickle

Pros

The ability to easily create user profiles linked to other sites. Ability to export data to other software and interact with emails

Cons

The additional setup charges and hidden features. It’s all a little bit red taped and over rated. For free this would be brilliant but the company is clearly very limiting.

Review Source
 
 

Brian from Keller
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

HubSpot Is Worth Every Penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As a small company, we have little to no internal marketing. Hubspot has helped us reach large audiences both locally, and over the web.

Cons

The cost can be a bit jarring for a small establishment, but the returns make the investment worth every cent.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Awesome Addition To Any E-Commerce Business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HubSpot has been an awesome addition to my e-commerce business. It's been so much easier since adding HubSpot on to increase our analytics tracking to improve lifetime partnerships with our clients.

Cons

The initial adjustment period of getting used to the platform was a bit confusing but the customer support was excellent and helped us make the shift.

Review Source
 
 

Fonnique from Frame Of Reference Ltd
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

This is really great for small business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have been using this software for couple months and it is great so far. it is very easy to import your contact list into this software. I also like that its user friendly and integrated with varying functionalities that allows me keep track of all customer information and communicate directly through the software.

Cons

I really don't have any cons for this software. the design could be a little more cohesive. it can be a little confusing if you don't fully understand the functions it provides.

Review Source
 
 

RACHEL from VERTICURL
Specialty: Advertising
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Best Free CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a good tool for start up company. The fact that Hubspot continuously provide tips and learning information which can help enhance your Marketing strategy.

Pros

Free to use and A good tool to start your Lead Funnel...You can also save your acquired contacts and update it's status.A lot of free learning activity.

Cons

Not all features are quite useful....Limited access to Sales Navigator. Unable to integrate skype to hubspot properly if your in a free plan.

Review Source
 
 

Sterling from Financial Services
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Hubspot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hubspot is cheap and pretty simple to use. If you're used to Marketo/sales force type functionality then you will be left feeling very sad.

Cons

Very limited round robin functionality. Very limited CRM features and not helpful customer support. They know what they are not.

Review Source
 
 

Brian from Supermarket
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Hubspot CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you don't have experience with CRM software get this and optimize your business!

Pros

This is a great CRM to start with:
Free
Great API integration
Great Organizational Skills
Easy To Learn

Cons

Lacks some features compared to paid services which is ok with me.
I would like to entertained paying for a CRM service later but this suffices for now :)

Review Source
 
 

JASON from SecZetta
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Hubspot is exactly what it promises to be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Free tool. Sales people liked using because of all the smoke and mirrors around the data. Sales people apparently liked knowing who opens emails and visits the website.

Cons

Nothing is free. They charge for everything and are limited in what they deliver. Purchases thinking I was going to be able to manage marketing to sales lead generation but ended up needing to manage all their charges instead of the lack of features.

Review Source
 
 

Igor from SteelKiwi Inc.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Decent sales CRM with space for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you need "easy to use" and not a super expensive CRM that does all the basics & some more, HubSpot can be a good choice. Just don't expect something as massive as SalesForce and as user friendly as Pipedrive.

Pros

HubSpot CRM is pretty easy and intuitive to use. The company information also gets pulled automatically, which is a nice touch. Another cool feature is setting up email sequences, which can be customized and scheduled to fit your clients and best open times. You also receive a notification about how many times and when the email was opened by the client.

Cons

HubSpot is pretty popular and might be blacklisted in most spam filters which is why we get bounced emails quite often. The user interface sometimes might feel a little clunky and I've occasionally run into a few glitches. The reporting tool is sometimes difficult to understand and clearly analyze the results of a certain campaign.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Best for small to medium teams

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy integration with Google. Very low price compared to Salesforce. Good support team. Straightforward procedures.

Cons

Performance issue with templates when sending emails from Gmail. Lack of ability to easily schedule sending an email to a huge number of recipients. For instance, we cannot ask the system to have a list of users and send email to them at random time intervals.

Review Source
 
 

Larzel from Kunevich & Lau
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I had an issue importing contacts on Hubspot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hubspot used to be good but this experience was really bad.

Pros

Usually I can get Customer Service right away. I usually get the happiest and friendliest people from Hubspot help me out.

Cons

Names and emails was not appearing. I was trying to explain to the customer support what I did.

Review Source
 
 

Naveed from Technovert
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Hubspot for Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall its a pretty good software for straightening up your sales process

Pros

- Easy to use software
- Lots of good functionalities
- Well structured system to carry out the sales process

Cons

- Not very customizable
- Sometimes creates issues while using the inteface
- Support system not very good

Review Source
 
 

Amy from Streamlined Accounting Strategies
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

For a free application, it's pretty darn good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Worth giving it a try!

Pros

I like that it's free, and it's free without setting crippling limitations. It lets you actually use the software without paying for the full version. I'm excited to start using the integrations - namely the Proposify and Google Calendar integrations, which both look promising. After about a month of use (and testing probably a dozen CRMs), I definitely see Hubspot sticking around. It's simple, and you can scale up your subscription as you start to need more features. This is well-designed, simple software.

Cons

Honestly, considering I we are using the free plan at work, I don't have any complaints. I would definitely pay for a QuickBooks Online integration, and am hopeful that one is coming eventually.

Review Source
 
 

Maria from Epsilon
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

The best CRM available

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can tailor your outreach to the things you know they are most interested in because the HubSpot CRM gives you all that information in one single Contact Record.

Cons

Although simple set up is easy, more advanced features take a lot longer to learn with steep learning curve. Too many reporting bugs

Review Source
 
 

Mike from Curo Health Services
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Great CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall my initial impressions of this product are great. I'm hoping to be able to utilize this tool to its fullest capacity.

Pros

I have recently started using this tool and its great. The ease of use and my ability to quickly learn how to use this software have been great. I can see many benefits as I continue to utilize this.

Cons

I don't have any as of now, the setup was easy, the customer service was great and I'm excited to see how this tool leverages my business.

Review Source
 
 

Christian from Cloudbridge Consulting GmbH
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Its getting there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HubSpot CRM is a completely free tool to use with optional upgrading to a paid version. The free version is very effective and even used by our mid-market clients.

Cons

It still lacks customizability and needs to improve on team structures and managment. I strongly believe these downfalls will be fixed in near future

Review Source
 
 
 
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Showing 1-20 of 756

Zach from SnapApp

May 2018

May 2018

HubSpot served as our CRM and Marketing Automation in my previous role.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Amazing value for the price - had all the email and tracking functionality we need and wanted and added a whole new layer to our sales and marketing org.

Cons

Having seen the more sophisticated competitors, you notice some bells and whistles that don't exist in HubSpot. Overall, nothing that was crucial to our goals was missing.

Review Source: Capterra
 

Raphael from MenWorks Digital®
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Small Agency doing bigger things with hubspot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

useful apps and integrations plus detailed analytics, data and support. We started right with the training and it was easy to understand, assimilate and apply. 3rd party integrations were our miracle.

Cons

expensive, watch out! really not cheap to adopt but there could be alternatives that could do similar for less.

Review Source: GetApp
 


May 2018

May 2018

Great Product and even better value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a ton of functionality, far more then what you get with most software you pay for. Used infusionsoft before and Hubspot is a million times better. If you have the budget to pay for their marketing tools you are able to track every single step of a customer lifecycle.

Cons

Nothing too negative to say about them, their support is very helpful but at times can be slow to get a response.

Review Source: Capterra
 

Marcello from Envoi

May 2018

May 2018

Great experience compared to SalesForce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to clearly measure sales process and create quotas and deliverables across the team.

Pros

Basic reporting is great and gives me the ability to set up a sales funnel and track everything that is most important to my startup.

Cons

There have been a few attempts where I've reached out to customer service and not received a response.

Review Source: Capterra
 


May 2018

May 2018

A great business intelligence application to improve new deal's acquisition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In any organizations that use this software, time saved its big to prospection and scoring a lead vs sales qualified lead.

Pros

Email tracking is a useful tool in prospection process and it is fundamental to priorice time expended over leads.

Cons

It is expensive for a Start up with a low access to USD. The free version haven't the automation tools, one to many, that bring more time to communicate with clients in a B2C business

Review Source: Capterra
 


May 2018

May 2018

Used it only when we were small company

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It's free, easy to use and very basic. I think it's a good CRM to start with, since it has all the basic fetures needed to manage costumer database.

Cons

If you have a big company and large scale of users - it wll be quite hard to costumize and change the software for your needs.

Review Source: Capterra
 

Alissa from Hollinger & Associates, PLLC

May 2018

May 2018

This is a great way to learn how to implement using a CRM package.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to set-up and begin using immediately. The email tracking is one of my favorite features!

Cons

Some of the free features are a bit misleading. I sometimes feel as if I am going down a rabbit hole for a feature that isn't really available in a functional way without upgrading.

Review Source: Capterra
 

Gianni from DIGITECHY

May 2018

May 2018

I think its a very complete marketing automation solution and the company is always evolving.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped me track marketing campaigns and lead generation programs in a real time manner. It lets you uncover the channels with the best roi and cpa.

Pros

Its an intuitive software and the analytics by channel is impressive. It has a good GUI and reporting on campaigns and programs is very complete. There are a number of APIs to other marcom platforms.

Cons

It does require quite a bit of training initially to get the software running to meet an organization's marketing goals.

Review Source: Capterra
 

Moe from Child Advocates of Silicon Valley
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Does it all, very reasonable cost

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I call HubSpot a swiss army knife -- it has everything you would need, all the tools work well, though each tool is not necessarily best in class.

After years in enterprise, I am now a consultant and was wondering what I can recommend for small-mid-companies who need marketing automation. Most are using a somewhat scary mix of Mailchimp, spreadsheets, social media posting tools, and Wordpress add-ons. HubSpot is an integrated, blended tool.

Best thing about it is that it enforces best practices. If you use it right, you are doing marketing right -- personas, buyer's journey, outbound, inbound, analytics, etc.

Implementation teams are awesome. But make sure you are ready -- during the implementation period, you would be wise to put all your attention on this to climb the learning curve as far and fast as possible.

Cons

You need a dedicated person to run this and to manage your marketing programs. Do not think someone can be "the HubSpot guy" as a side job.

Watch the costs. You need to manage your lists.

Mautic is an open-source alternative -- really great but you need some technical chops in-house.

Review Source: GetApp
 

Mateusz from picksaas.com
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Free but powerful CRM with basic features you need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's for free and has quite a lot of features
Gmail plugin, letting you monitor contacts/deals from your Gmail mailbox

Cons

No in-app overall mailing tab
Could be more user-friendly
No automated contact upload sync from mail (available e.g. in Salesflare)

Review Source: GetApp
 

Ian from Dux Technologies, Inc.

May 2018

May 2018

Hubspot CRM is a great free resource for CRM that works well for small to medium size companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to use; we use it for customer contact and can assign different tasks along the way to each member of the sales team. It is great to visualize the steps.

Cons

I wish it was a little more straightforward in adding contacts, when you go to start a log, you have to add each individual contact as a new setup, which can take some time.

Review Source: Capterra

  Response: HubSpot, HubSpot, Inc.

Date: May 2018

May 2018

 

Hello Ian!

Thank you for writing this review of our product - we really love being able to receive your feedback!

I'm glad to hear that you have found the CRM easy to use the visualization tools to be helpful!

As far as room for improvement - I would love to dig in deeper to that issue you noted with adding contacts. Have you tried uploading contacts via a CSV document as opposed to manually adding each individual contact to your database? Alternatively, do you think there is anything we could do on our end to make the process of adding contacts faster?

If you are open to continuing the conversation we would love to hear from you at the email address provided.

Thank you again for the review Ian!

 


May 2018

May 2018

User-friendly software that makes my job in marketing a lot easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hubspot allows us to connect all of our marketing and CRM efforts - website, blog, landing pages, CTAs, email, workflow automation, and much more in one system which saves us a ton of time and effort.

Pros

Hubspot CRM's website building tool is a huge plus. Most marketing & CRM software packages offer some type of landing page building tool, but Hubspot allows us to have our entire website.

Cons

Out of the box reporting isn't that great - although it's a lot better than it used to be, and Hubspot is continuously working to improve it. There are more advanced reporting options available but they come at a cost, as expected.

Review Source: Capterra
 


May 2018

May 2018

Awesome CRM Tool with Marketing Automation Functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a great to marketeers can use for inbound and outboundmarketing, email marketing, lead generation, website management and social media management.

Cons

Hubspot does a lot of updates, which are great. New features and functions are added. Sometimes, not all functions are easy to understand and need a little bit of practice.

Review Source: Capterra
 


May 2018

May 2018

It's great to get all of our customers and prospects organized!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We're able to get all customers in one place. We're still trying to figure out the very best way to get things configured. HubSpot's sales process is quite formal and restrictive - they will definitely only give you the training time you paid for!

Pros

I love having everything in one place - prospects, existing customers, reminders to respond to folks, meeting appointments, etc.

Cons

There are some growing pains. For instance, it is difficult to have someone's Contact info mirror to their Contact or Deal info. There are some different selections for one, but not the others.

Review Source: Capterra
 

Helina from entreflow consulting group
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Best free CRM on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organised sales pipeline = more closed business.

Pros

Great, feature-rich CRM. The free version is adequate for most SMEs. With zapier, our workflows are automated to our proposal software, accounting software and project management software. The google web extension makes it easy to get contacts in and categorised effectively. Email tracking is easy (no manual bcc like most CRMs!).

Cons

Growing businesses needing more than what this app offers will get sticker shock from the paid add-ons Hubspot offers. Integrations with other marketing tools are (for obvious reasons) a bit clunky.

Review Source: Capterra
 

Elroy from Luxury Beard
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Allow your business to grow through choosing this CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As deeper relationships you have with the client, as more he trust you and continue to work with your company and the chance that he can choose some other offers even with better conditions is minimized. So Hubspot can give you a chance to build such relationships through prompt reminds to contact the client in time, you will always see all the information of the certain profile not to forget anything during the communication with the customer to show him that your company really cares about him!

Cons

We had one a bit disappointed occasion with one of our managers. He said that he set the notification to do one important thing for the client, but the system did not remind him about that and eventually, we lost that client. Maybe it was a mistake of that person, but he was very upset too, so I do not think that he lies.

Review Source: GetApp
 

Jeroni

May 2018

May 2018

Total Integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Free plan has a lot of features and enabled the integrations like Gmail and Chrome extension and multiple other softwares. Easy to use with and ordenad and clean dashboard.

Cons

Is dificult to say one cons because hubspot offer and gives with a transparent way that just do that do. There aren't sudently surprises.

Review Source: GetApp
 


May 2018

May 2018

Hubspot CRM was the first CRM that I really enjoyed and was great for day to day tasks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hubspot CR is great for a lot of reasons but primarily I found it to be the strongest when it came to assigning tasks, organizing leads and contacts and putting together practical strategies within the CRM for our team. It was also a free to use platform which allowed us to get our feet wet without having a huge commitment

Cons

There is somewhat of a learning curve and it is definitely not has robust as other CRMs that we have used such as SugarCRM or Salesforce. This isn't a bad quality but it is something which we liked less.

Review Source: Capterra
 

Peter from Publishing Company
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Awesome product and feature rich CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I use this app often and love the integration it has with email to be able to track opens etc on messages. It helps me keep all my communication together for clients and prospects meaning I will not forget a follow up.

Cons

There's little not to like about it. It's a great product and provides a really easy to use system which is great.

Review Source: GetApp
 

James from Union Gospel Mission

May 2018

May 2018

Hubspot CRM is like Grandma's cookies... nothing else comes close.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HubSpot CRM integrates other softwares like Gmail, and keeps communication seemless between staff and leads. The very friendly interface is invaluable - it's hard enough having a lot to do, I'd rather not spend weeks trying to figure out how to use a CRM well - and the software is robust. I can assign team members to leads, create deadlines, and know every interaction that a lead has had with us, all in one location.

Pros

This software is very comprehensive as far as data tracking contacts, keeping organized with what contacts different staff is assigned, and communication methods built-in with the CRM. The ease of use is incredibly well thought out and appreciated.

Cons

My only gripe is that this software doesn't cater more to non-profits. I wish I could track financial data and more "donor-esque" information, but even some of that I am manually able to add fields for. Definitely not for donor tracking, though.

Review Source: Capterra

  Response: HubSpot, HubSpot, Inc.

Date: May 2018

May 2018

 

Hello James!

Thank you for finding the time to write such a detailed review of our product, we really appreciate your feedback!

I'm glad to hear that you find the CRM easy to use and comprehensive!

As far as room for improvement - I think your comments about making the product more nonprofit friendly are super interesting! If you have more ideas on this we would love to hear more about them at reviews@hubspot.com!

Thank you again James for the review!

 
 
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