HubSpot CRM Software


 

With its cloud-based, customer relationship management platform, HubSpot helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, construction, retail, real estate and more.

HubSpot offers a visual dashboard with a real-time view of the entire sales funnel. Users can track customer interactions automatically through email, social media or phone calls and every interaction is stored in a timeline organized by lead.

HubSpot enables users to create and manage email templates and track how well those emails are performing. The solution can also send real-time notifications for events such as when a contact opens an email or downloads an attachment.

 

HubSpot CRM - Sales pipeline
 
  • HubSpot CRM - Sales pipeline
    Sales pipeline
  • HubSpot CRM - Track interactions
    Track interactions
  • HubSpot CRM - Lead timeline
    Lead timeline
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

663 Reviews of HubSpot CRM

 

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Software Advice Reviews (143)
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Showing 1-20 of 143

Gabriela from Air Concierge
Specialty: Property Management
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Good CRM tool for small/medium business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can create email templates and automate responses to leads. Also, the HubSpot Sales Chrome extension is a great tool!

Cons

The free CRM is limited and if you decide to pay, it gets a bit expensive. Also, you have to customize a lot of stuff to meet your business needs.

Review Source
 
 

Meredith from High Threat Concealment
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great CRM for Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The templates and file storage is great. Helps my sales team save valuable time.

Pros

Lots of features with the free version. Tracking email opens is a huge help in knowing which messages are being well received and which aren't getting attention.

Cons

Paid version just had a major price structure change. Can no longer get 1 seat, now have to pay for 5 people regardless of how many are on your team.

Review Source
 
 

Melissa from Levin Financial Group-MassMutual
Specialty: Insurance
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Hubspot Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The ability for the user to customize fields and features is what makes this product unique and favorable. I've priced out and completed demos for a few CRMs and the feature is limited in most CRMs

Pros

The CRM is user friendly. The prompts and fields are easy to navigate even as a new user. We also like the ability to customize fields to allow us to track products sold 'deals" as well as the revenue associated with each product.

Cons

We purchased the product right before the price increase. I am not sure this product warrants the price increase

Review Source
 
 

Don from PEC-KC
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Stay Away If You're A Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, Easy to connect with other apps/products you use, For some, the cost may be a great selling point

Cons

Not alot of options, no connection for the apps/products I use, in order to connect with products/apps I use I had to use several different programs which I'd have to remember every login/password. (hassle)

Review Source
 
 

Nour from Arab Excellence
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

HubSpot in Non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, integration with many vendors and solutions, workflow is very beneficial, mobile app is very useful.

Cons

In ability to send email campaigns unless you use the marketing module, sending bulk emails, for example, multiple people in a deal is not possible, price is high, some field properties are not customizable.

Review Source
 
 

Cosh from NAI Maestas & Ward
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The free version of this product is great! It allowed me to use the basics and ultimately I upgraded because of how much I enjoyed the basic functionality.

Cons

I wish there were a few more ways to customize certain features; as an example, a tool to track prospects to match specifics wants or qualifications.

Review Source
 
 

Brian from Pole Star Experiential Learning
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

HubSpot

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

That it enables us to have our customers information in one spot and that it links our website to the software

Cons

Was hard to figure out at first.
Would like to see a few more features that are beneficial for my company

Review Source
 
 

Hardik from Healthcare
Specialty: Healthcare / Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

One of the best Sales & Marketing CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not at the moment.

Pros

End-to-end sales automation with reminders and custom created email templates. Email templates can be shared with team members, pipeline sync with CRM and tracking.

Cons

Hubspot should create a team that helps new CRM users to keep learning and uses best practices, There must be a team who keep tracking ROI and share with the buyer.

Review Source
 
 

Julian from Sky Blue Microsystems GmbH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

HubSpot has it all! We switched from 1CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We moved from own-server systems to cloud hosted 1CRM, touted as seamlessly offering everything, but we finally gave up on persevering with half-baked and really unfriendly functionality, and even putting up with the rude and disdainful "support" of paying customers, when we got the big red "your data is not secure" warning. So much for SugarCRM and this 1CRM derivative. We considered Salesforce, where we had been in a previous life, but then we tried HubSpot. Well ... after a few minutes really simple setup, we created a few test situations, and found all the legwork was done for us faster than we could type, intuitively, and surprisingly accurately. Fantastic. This is what software is supposed to do - not give me the runaround then treat me like a fool like 1CRM and support from Visual4 GmbH did, but help me, think for me, and make my life easier. Much, much, easier. Go HubSpot!

Pros

Super intuitive, excellent UX, great to use, simple setup, guides you through all the steps, mega friendly. This was such a relief after our nightmare with 1CRM.

Review Source
 
 

Tereza from The Sketch Effect
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

perfect solution for a small business CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hubspot CRM has been a great tool for our company, an upgrade from a previous basic CRM and helping us to keep track of clients, deals, progress, pipeline etc.

Pros

easy to use and customize functions, filter functions, straightforward database records, basic analytics that works for our purpose at this time. Possibility to grow with it and upgrade to Sales/Marketing option. it is great that the basic is free (for more users in the company) and then selectively we can have unlocked upgraded functions for a few roles in the team as needed.

Cons

nothing in particular that would be cons. Some pre-set functions are redundant, but that depends on a user - thankfully it is easy to customize the properties and views.

Review Source
 
 

Lyla from JazzHR
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Good, solid marketing tool for small-medium sized businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use interface, lots of different features and functionality, good tools to design templates. The store to purchase additional templates is a nice add-on as well.

Cons

The tracking and automation is just not as robust as we'd like. I have to create 4 workflows for every email send we do to properly track everything. There is no blanket workflow across all actions, each thing has to be done individually.

Review Source
 
 

Jose from Integrated Software Solutions, Inc.
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Great, Fast and Easy to us... for free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

FREE PRODUCT! It doesn't get better than that. A great CRM, fully functional, for free! The analytical tools that make it absolutely awesome are not free, but totally worth the investment.
It's as easy as getting the account and start using it! You can put your business up to speed in no time, and they provide all necessary training and certification to have your staff using the CRM at the maximum of its possibilities.

Cons

The jump from CRM to a fully functional Online Marketing tool is steep in price. However, you immediately notice how powerful the full suite is

Review Source
 
 

Geoff from Source Min.
Specialty: Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Nice, free CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Free to start using so you can find out if you really like it or not. You are able to upgrade to different add on's if you would like down the road.

Cons

Best if you are selling something, if you are using it to aquire things then it the features don't work as well

Review Source
 
 

Chase from Logical Position
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great product for email tracking!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool.

Pros

Easily track emails in Microsoft Outlook or Gmail.
- customer service responds to your issues, tries to help resolve in a timely matter

I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!

Cons

There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.

Review Source
 
 

Crystal from Conversio Health
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Hubspot is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am extremely happy with Hubspot!

Pros

Hubspot is extremely comprehensive to set up with a myriad of training how-to's, videos and online assistance tools available.

Cons

Hubspot does not have any major cons that I have uncovered. One small thing to note is that it has slightly less customization than a more expensive CRM option.

Review Source
 
 

Nathan from AGs New Zealand
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Hubspot CRM is easy to use and free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For someone who had no previous experience using a CRM, Hubspot CRM has been a pleasant surprise.

Pros

- The price
- The support available online
- The ease of use
- The split between marketing and sales

Review Source
 
 

scott from tct
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great starter CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Will likely move to a less complex / costly system

Pros

Integration with Wordpress, ease of adding new fields and ability to post Facebook lead advertisements.

Cons

Too many standard fields for small business / BtoC operations. Trip wire pricing can lead to large unexpected charges

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great CRM Option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great CRM option, especially if you are looking for email functionality, as that's where they really shine! Other aspects can be a bit tedious and require some additional training.

Pros

- Email tracker is amazing! - Option to save email templates that you use often. - Ability to log your leads in.

Cons

-Inputting lead info can be time consuming. -Some redundancies in the software that may leave you with two leads under the same name. -Can be a bit complicated to use on a day to day basis

Review Source
 
 

Maya from Hospitality
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very thorough and detail-oriented system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really like that you're able to connect to social media platforms to easily find additional information. There are plenty of ways to add numerous details about people that help support collecting customer and client information.

Cons

When using with Gmail, it is a bit confusing to separate HubSpot from personal/professional accounts. I would not prefer to use the system for my personal email address, but have had trouble disabling it and keeping it turned off.

Review Source
 
 

Natelie from MHG Property Development Specialists
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Hubspot Bliss

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to set up and navigate from a user perspective

Pros

After experiencing various diff CRM user interfaces I found Hubspot to be the easiest and visually appealing.

Cons

Restriction on some features in the free CRM mode and once you go into paid packages it does get expensive

Review Source
 
 
 
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Showing 1-20 of 520


November 2017

November 2017

Solid CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a solid CRM system. I enjoy the flexibility of property creation, email feature, and tracking information. It is a great way to stay on top of customer correspondence. I also love the integrations with Gmail, Chrome, HubSpot Marketing, and Facebook.

Cons

HubSpot support is underwhelming to say the least. Their chat system is not great, neither is their speed of response or quality of response.

Review Source: Capterra
 


November 2017

November 2017

The best free CRM in the industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to accurately track my sales activities and manage tasks and opportunities. I am also able to integrate this via Zapier to my other email marketing, e-signature, and communication tools.

Pros

The bi-directional email integration with G-Suite is the biggest time saver for me. You can send emails from within HubSpot CRM and it goes out directly from your company email and when the email is replied to, it is automatically captured and stored in the contact record. Other great areas include the Deals and Tasks sections.

Cons

The API needs to be enhanced to allow creating and modifying tasks and adding noted to the contact records.

Review Source: Capterra
 

Ratko from EnCoCreative

November 2017

November 2017

For a free CRM it's amazing! Really simple to use and connects to Gmail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved 5 hours a week on doing sales. Grew from 2 to 20 clients

Pros

Simple to setup and use. Integrates with Gmail. Easy to add users to Hubspot from Gmail with additional details. Customisable fields and funnels.

Cons

Emails get linked to a contact and company, not to a project. No recurring revenue. Hard to navigate through bcc forwarded emails.

Review Source: Capterra
 

Christopher from Kestler Financial Group
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Keeping track of leads, tracking their activity, marketing automation, automatic reporting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep track of leads/customers, track emails to see what is getting the most opens/clicks, completely automate email drip campaigns to drive inbound traffic, etc.

Pros

Very easy way to keep track of all leads no matter what business you are involved in. We use HubSpot to completely automate our marketing drip process. Simply put together a couple email templates (the software provides recommendations based on what you type) and build a sequence to put all those templates together into a scheduled drip process. From there you can select any prospect by email and start them in the sequence. They will continue to receive the emails you have built out along the timeline you set, allowing you to focus on other areas of your business rather than typing out multiple emails!

Cons

I wish there was a way for a user to send out a mass email easily to a group of my prospects instead of having to do it one by one. Not a big deal, but just something that would be nice to have for the purposes of prospecting.

Review Source: Capterra
 

Nikki from InteliSys Aviation Systems

November 2017

November 2017

Easy transition over from Salesforce. Very user friendly system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hubspot's support is second to none. They worked with us to customize the CRM to our unique business needs and are always eager to help move projects forward and go above and beyond to ensure all our goals are met.

Cons

The reporting functionalities are limited and not always intuitive. It took our team awhile to create all the reports we needed, and while we are able to run most now it was not a quick or easy process to have these all set up.

Review Source: Capterra
 

Magan from StealthBond
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Love Hubspot CRM! Its lean and intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit is having our sales team actually use it. It just confirms that the platform is easy to use.

Pros

I like the clean layout of the CRM the most! It makes it easy to use and allows for my contacts to be easy to find and monitored.

Cons

There are times when importing contacts can be an issue if your import spreadsheet isn't formatted just right. But even then- that can be fixed.

Review Source: Capterra
 

Emily from Strategic Internet Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

The HubSpot CRM is the perfect tool for tracking leads and nurturing them through to customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Helps to keep contact information all in one, accessible place
Contact record is great to see the past interactions the contact has had with you

Cons

Missing a few helpful integrations
Sequences tool could be improved
Add-ons could be improved

Review Source: Capterra
 

Sean from Canalyst

November 2017

November 2017

Overall decent, still evolving, needs to get better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fairly intuitive UI, great integration with their marketing product to give intelligence about prospect activities, fairly full set of tools for dealing with inbound customers/prospects

Cons

Reporting and pipeline management is weak relative to industry (specifically Pipedrive and SFDC) -
lots of work-arounds required to get seemingly standard views (eg. forecast pipeline based on close date instead of stage based). The product is designed more around generating leads/opportunities through marketing-to-inbound then outbound-first prospecting.

Review Source: Capterra
 

Autumn from Gentle giant
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

So simple and so easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hubspot CRM is the most underrated Products on the market. It is so simple to use and the customer support is amazing. It doesn't take me much direction to even set up pretty self-explanatory

Cons

Once you create an account cabs but then blows up your email and try to sell you on all their other products

Review Source: Capterra
 


November 2017

November 2017

Hubspot makes things intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A Free CRM tool that works and is easy to use.

Pros

The layout of the software is my favorite thing about it. It's easy to integrate, import and export the things I need to keep my contacts in order.

Cons

Can be a little buggy sometimes, however I've always been able to reach out to their support team and get helped.

Review Source: Capterra
 

Jana from Jana Works, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

It wasn't a fit for us

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

For a free CRM, you can't complain but I always feel like you needed to purchase their other products to get the most out of the system. We had trouble using it, it just didn't fit our model. I can appreciate that they want to bring people in to utilize the free system but the other systems were very high in price, compared to the competition.

Cons

Maybe create a paid version of this same CRM, with some upgraded features. It wasn't bad by any means, you just need to work with it a bit to get it to work for your organization.

Review Source: GetApp
 


November 2017

November 2017

HubSpot CRM is great in helping you keep all important data in one place for easy access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HubSpot has been really valuable to us when it comes to a great CRM that helps our business data to be in one place. Whether it is existing deals, clients or candidates we can keep track on everything with this software. It is incredibly easy to navigate within and find needed data within seconds. We love having one source for all our activities.

Cons

We have definitely tried a few other CRM's that allow you to do more auto-filling of things than HubSpot CRM does. There is definitely some room for improvement when it comes to that.

Review Source: Capterra
 


November 2017

November 2017

Very user-friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Amazing. Very very powerful CRM, particularly when combined with HubSpot marketing. Makes sales outreach and management a breeze

Cons

Not nearly as robust as the marketing tool, and has a ways to go in terms of seamless flow/integration between marketing and the CRM

Review Source: GetApp
 

Jamie from Dubber
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

A great free solution, possibly too geared towards Hubspot Sales/Marketing users

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's free, for one, and it has a number of great features as a CRM to ensure that your leads are stored and kept up-to-date. Their integration with Zapier makes lead gathering and processing very easy to do. It's great for small teams that don't need a huge set of tools to manage their leads.

Cons

As mentioned in the title, it's clearly geared towards users of the Hubspot Sales and/or Marketing plans. This is clearly a business decision of Hubspot's - drive upsells through a free CRM - which makes perfect sense. However, the issue is that every corner you turn with the software you're faced with huge limitations that are only solved if you upgrade to a paid plan - and they're not cheap!

Review Source: GetApp
 

Jordan from Lineus Medical

November 2017

November 2017

Upgrade your digital Marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hubspot is a great service to learn about digital marketing. The CRM is free to use at the beginning and it is a great way to dip your toes in the water and learn about using CRMs in your daily work.

Pros

This customer relationship management system has everything you need to fill your pipeline with deals, follow up, and close business accounts. Hubspot keeps it very simple to use and has great dashboard to keep you organized.

Cons

Most CRMs have some sort of plugin and integrations with other systems. Hubspot is somewhat limited in this offering as opposed to a salesforce, which has 3rd party apps that really help your workflow.

Review Source: Capterra
 


November 2017

November 2017

Hubspot CRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Free and simple, HubSpot CRM is built to be a platform that allows sales teams to get started quickly without making much of a change in their existing workflow. It is a solution ideal for companies that are still starting to recognize the value of CRM and want to try it out or for enterprises that are not using their existing CRM systems to their fullest potential.

Cons

Some advanced features you might find in a tool such as Salesforce or Marketo are not present. As we're using the free version, but once we iron out all the kinks we're 10000% signing up to the plan, so I'd say at the moment the only downside to the service would be the support which is community-based. but its all spot on.

Review Source: GetApp
 

Brittany from Trinity Logistics
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Hubspot's suite of tools are extremely helpful as a Marketer, and the support is unmatched.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Transitioning from an in-house CRM to Hubspot's CRM has opened the door to many more features. Some of my favorite features include email templates, custom views per contact, logging all conversations with the ability to book meeting time directly to your calendar, and the ability to auto-log conversations are extremely valuable as we better refine our customer personas.

Cons

At this time, I don't have many complaints about the software. We will be transitioning to Hubspot's Marketing Automation platform and anticipate any limitations we are currently facing with our in-house technology will be solved.

Review Source: Capterra
 


November 2017

November 2017

HubSpot is great! Easy to use, helpful, intuitive, and a great way to keep track of business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to track business and make sure customers are getting what they need and that the workflow is going smoothly.

Pros

The dashboard lets you know how productive you and your staff have been that week, the pipeline helps you keep track of where customers are in your workflow, and I really appreciate the HubSpot Academy that allows you to keep learning.

Cons

Sometimes keeping track of emails within the CRM is a challenge and not easily done. It would also be nice if there was a more user-friendly way to sort notes and emails (maybe sorting by date) as opposed to scrolling through them.

Review Source: Capterra
 

Natasha from Fresh Relevance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great Support and Facilitates our Day to Day Marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use many hubspot tools, it is great for managing our email campaigns and conversions on our website amongst other things. Any problems/questions we have had have been answered very quickly and to a high standard.

Cons

It can be awkward to customise templates and modules, but there is a marketplace and support to help if you aren't code proficient.

Review Source: GetApp
 


November 2017

November 2017

Great software for lead management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping all of our leads in one place

Pros

That you can email and set up email campaigns thru the system. It also has a feature that shows the progress of your team. Who's made the most phone call, emails,.etc.

Cons

Its expensive. I don't think we are using it at its full capacity. Which is not a fault of HubSpot.

Review Source: Capterra
 
 
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