# Creatio CRM Software Reviews, Demo & Pricing - 2026 > Review of Creatio CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/bpmonline-profile --- [Home](https://www.softwareadvice.com/) / [Sales Force Automation Software](https://www.softwareadvice.com/crm/sales-force-automation-comparison/) / Creatio CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) # Creatio CRM 2026: Benefits, Features & Pricing Wondering if Creatio CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Creatio CRM 4.7 [(149)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Pricing Starting at $40.00 per month ### About Creatio CRM Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration. Creatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration. And Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows. Wondering if Creatio CRM is right for your organization? Our Sales Force Automation Software selection experts can help you in 15 minutes or less. ## Creatio CRM User Interface ## Popular Creatio CRM Alternatives Main Product Creatio CRM 4.7 [(149)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.67Value for money - 4.68Customer support - 4.67Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18786)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4466)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6978)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) 4.5 [(501)](https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.20Value for money - 4.43Customer support - 4.44Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(603)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.79Value for money - 4.80Customer support - 4.70Functionality Pricing Starting at $250.00 per month Get Price ## Creatio CRM Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Growth $40.00 per user, per month Plan includes: - 360° Customer View - Business Process Management - Collaboration Tools - Contract Management - Document Flow Automation - Field Sales Management - Knowledge Management - Lead Management Enterprise $75.00 per user, per month Plan includes: - Lead Management - Mobile Sales - Opportunity Management - Orders and Invoices - Product Management - Project Management - Sales Forecasting - Synchronization and Integration - System Designer Unlimited Pricing available upon request Plan includes: - Creatio.ai 300K per user tokens - 50+ users - Basic dedicated cloud instance included - Unlimited change logs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Creatio CRM Features - Popular features found in Sales Force Automation Campaign Management Customer Database Email Marketing Forecasting Lead Capture Lead Management Opportunity Management Pipeline Management Task Management Territory Management - More features of Creatio CRM A/B Testing Access Controls/Permissions Accounting Activity Dashboard Activity/News Feed Activity Tracking AI/Machine Learning AI Writing Assistant Alerts/Notifications API Appointment Management Appointment Scheduling Approval Process Control Assignment Management Audit Management Automated Scheduling Billing & Invoicing Bills of Material Borrower Management Business Loans Calendar Management Calendar/Reminder System Calendar Sync Call Logging Call Management Call Recording Call Tracking Campaign Analytics Campaign Planning Campaign Segmentation Catalog Management Channel Management Chatbot Chat/Messaging Client Database Client Management Client Tracking Collaboration Tools Collateral Tracking Commercial Commercial Mortgages Commission Management Communication Management Compliance Management Compliance Tracking Configurable Workflow Contact Database Contact Management Content Management Contract/License Management Conversation Intelligence Conversion Tracking Core Banking Corporate Banking Credit Card Management Credit Card Processing Credit Reporting Credit Union CRM Customer Accounts Customer Engagement Customer Experience Management Customer History Customer Journey Mapping Customer Segmentation Customizable Branding Customizable CTAs Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Entry Data Import/Export Data Security Data Visualization Deal Management Document Management Document Storage Drag & Drop Drip Campaigns Dynamic Content Email Management Email Response Control Email Sequences Email Templates Email Tracking Engagement Tracking Event Marketing Event Triggered Actions Expense Tracking Field Sales Management Financial Analysis Financial Management Financial Reporting For AEC Industry For Borrowers For Brokers For Financial Institutions For Healthcare For Insurance Industry For Sales Teams/Organizations Generative AI Goal Setting/Tracking HIPAA Compliant Inbox Management Interaction Tracking Internal Chat Integration Inventory Control Inventory Management Investment Management Investor Management Knowledge Base Management Knowledge Management Landing Pages/Web Forms Lead Assignment Lead Distribution Lead Engagement Lead Generation Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Lending Management List Management Live Chat Loan Management Loan Origination Loan Portfolio Management Loan Processing Loan Servicing Marketing Automation Marketing Calendar Meeting Management MES Mobile Access Mobile App Monitoring Mortgages Multi-Campaign Multi-Channel Communication Multi-Channel Marketing Multi-Currency Multi-Language Negative Feedback Management Notes Management Omnichannel Outreach Patient Communications Patient Management Payment Collection Payment Reminders Payment Tracking Performance Metrics Personalization Pipeline Reports Policy Management Portfolio Management Predictive Analytics Pre-Qualification Price Optimization Pricing Management Prioritization Product Catalog Production Management Projections Proposal Generation Prospecting Tools Quotes/Estimates Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Recommendations Records Management Referral Tracking Relationship Tracking Reminders Reporting/Analytics Reporting & Statistics Retail Banking Revenue Management Revenue Tracking Risk Management ROI Tracking Role-Based Permissions Sales Activity Management Sales Analytics Sales Automation Sales Forecasting Sales Onboarding & Training Sales Pipeline Management Sales Reports ## Creatio CRM Integrations Microsoft Word Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review See all 19 integrations ## Creatio CRM User Reviews Overall Rating 4.7 Ratings Breakdown 5 81% 4 15% 3 1% 2 1% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.7 Functionality 4.7 Tapani H. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Review source Reviewed May 2018 Awesome marketing and reporting abilities 5 Data segmentation, functionality limitations, better understanding of customer behavior, reporting for SEO and other digital marketing purposes Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Having the ability to check lead profile accuracy and search the system for duplicate leads is a huge plus. Another great feature is having the ability to connect leads to relevant accounts to enrich lead data. Tools for reporting are awesome: we were able to integrate bpmonline with other tracking solutions so it drastically helps us to identify traffic sources, chanlles and link this data to leads or accounts. Cons: Offer more design features in the marketing campaigns. Overall I liked the reporting but dashboard export is a minus Read More VR Verified Reviewer Electrical/ Electronic Manufacturing 11-50 employees Used weekly for less than 2 years Review source Reviewed May 2026 Very happy with the UK team 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great value for money, great team in the UK that was able to answer every question and took the time to actually listen Cons: No complaints on the software itself, if there was an easy way for me to build out custom integrations myself that might be helpful. Reasons for switching to Creatio CRM I was looking for a better product that boosted sales Vendor Response Hi there! Thank you so much for your honest feedback! We're glad to hear that Creatio AI CRM helps you boost sales operations. I am passing your feedback directly to the UK team; they would be happy to hear it. Replied May 2026 Read More NR Nicole R. Verified reviewer Human Resources 51-200 employees Used daily for less than 2 years Review source Reviewed June 2025 A decent CRM software 3 My overall experience is okay. For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer. Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 3 Functionality Pros: The new email marketing design section is a great improvement. The ease of design and ability to customize marketing emails has greatly increased. The tagging system also helps create email lists and follow clients in their specific pipelines. Cons: There is no undo in the email design section. This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it. I also dislike that you cannot create landing pages to include in emails through Creatio. Read More RH Ryan H. Verified reviewer Accounting 1001-5000 employees Used daily for less than 2 years Review source Reviewed June 2026 Low cost, great support! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and very flexible. Integrates with a lot of other platforma and has a great support network Cons: There isn't much to dislike. I would like to see a lower entry point for the smb market so more people can experience Creatio Reasons for switching to Creatio CRM Cost and user friendliness. Also integration capabilities Read More VS Vine S. Verified reviewer Biotechnology 51-200 employees Used daily for less than 6 months Review source Reviewed June 2026 Great experience with Creatio! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and how accessible it is for any person regardless of their technical level to start implementing features. Cons: For any custom features needed, complicated complex code needs to be written which is expected. Also, it is hard for multiple people to develop on the platform. Reasons for switching to Creatio CRM It was much cheaper to go with Creatio vs SalesForce Read More EC Eduardo C. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed June 2026 This is not just a CRM 5 My experience with Creatio has been very positive because it allows us to have a different type of conversation with customers. Instead of focusing only on CRM capabilities, we can discuss business transformation, process optimization, automation, and now AI-driven operations. What I’ve found particularly valuable is the platform’s flexibility. It enables organizations to start with a specific business challenge and then expand into additional processes and departments without having to introduce multiple disconnected technologies Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: From a business perspective, that gives organizations the flexibility to evolve processes quickly without becoming dependent on lengthy development cycles. From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture needed to support long-term growth. What really stands out to me is the balance between agility and control. Companies can innovate faster while maintaining the governance and security required in enterprise environments. Cons: If I had to point to one area, it would be market awareness. Technically, Creatio is a very strong platform, but in some markets it doesn’t yet have the same level of brand recognition as some of the larger, more established vendors. In many opportunities, part of the conversation is educating prospects on the platform’s capabilities before they fully appreciate its value. Read More og octavio g. Verified reviewer Automotive 201-500 employees Used daily for less than 12 months Reviewed November 2025 A winning solution of CRM + BPM + AI 5 Very good tool with a modern and friendly interface. The key factor is to become proficient in is use and development early in the implementatin cycle. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The combination of modern CRM with BPM and visual workflow programing with no-code (minimal code) is very good. It also incorporates AI agents for end user assistance but also for workflow development which simplifies its use. We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and functionality built in in other CRMS which have a fixed monthly fee with a variable component according to use. ON lte long run the other solutions would become more expensive to own. Cons: It is a very new product (to us) and we are still learning to use it and develop on it as we are used to traditional coding tools, however this will improve with use. Vendor Response Hello Octavio, We’re delighted to hear that the combination of CRM, BPM, visual no-code tools, and AI assistance stands out for you, especially in comparison with traditional CRMs. We completely understand the learning curve when moving from traditional coding to no-code, and we’re confident it will get easier as you continue working with the platform. Our team is always here to support you through that journey. Replied November 2025 Read More ME Michael E. Verified reviewer Food & Beverages 51-200 employees Used daily for less than 6 months Review source Reviewed June 2026 Vice-president sales 5 Overall great - grest connecting and also good discussions among industry leaders. Great venu and appreciate the hospitality Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Presenter very good content and also show the how to. Need to further understand how all comes together and everythigng Cons: Too many options too many conferences and dual meetings that we need to decide from.. should be more spread Read More FV Fernando V. Verified reviewer Financial Services 201-500 employees Used weekly for less than 12 months Review source Reviewed June 2026 Creatio is really the best! 5 Very positive. We enabled plenty of business users and they are capable of creating new elements and adding their new ideas to the platform Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Definitely the easy of use. You can easily develop, adjust and create new pages from scratch super fast Cons: There is not really anything that stand out. If I could name something, it would be the lack of self paced training. Read More SH Stuart H. Verified reviewer Logistics and Supply Chain 51-200 employees Used weekly for less than 6 months Review source Reviewed June 2026 Creatio CRM is great! 5 It really gets your sales team plugged in. They're able to organize data that helps them know how to address the customer's needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and a great system for your sales team. The level of automation really makes it a value. Cons: The only challenge, as with any CRM is getting the sales yeam to buy in. The ease of use helps with this alot. Read More Showing 1 - 10 of 149 Reviews [See All Reviews](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) ## Creatio CRM Popular Comparisons [Salesforce Sales Cloud vs Creatio CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/5948-bpmonline/)[HubSpot CRM vs Creatio CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/5948-bpmonline/)[Zoho CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/zoho-crm/)[HubSpot Sales Hub vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/hubspot-sales/)[Kylas Sales CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/vs/kylas/)[Bigin by Zoho CRM vs Creatio CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/bpmonline/)[Dynamics 365 vs Creatio CRM](https://www.softwareadvice.com/compare/5948-bpmonline/vs/106335-Dynamics-365/) [Compare All Alternatives](https://www.softwareadvice.com/crm/bpmonline-profile/alternatives/) ## Other Top Recommended Sales Force Automation Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18786) Recently recommended **94** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (252) Recently recommended **93** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **59** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **57** times Stuck Between Options? Our experts can help you compare Creatio CRM with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice