TeamSupport Software


TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.

Customer database
Customer database
Customer database
Customer page
Customer page
Reports dashboard
Reports dashboard
Screen recording
Screen recording
SLA violation in ticket
SLA violation in ticket
Ticket grid
Ticket grid

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



635 Reviews of TeamSupport

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 635 reviews

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Kathleya from Marketing

Specialty:  Auto Dealership

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

TeamSupport Review

Pros

User friendly. Access files easily, I like doing my reports here and i can still in-touch in my team where ever i am.

Cons

This is not an Adroid and iphone app. You have to use your phone browser.

Emeka from Boston University

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

TeamSupport is a great help desk software for business.

Pros

This software very intuitive; it is easy to get started with and also very customizable.

Cons

Nothing negative has caught my attention, although they could do well with adding more functionality.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

TeamSupport - Great for Business To Business!!

Pros

- VERY easy to use.
- Using many of the custom features TeamSupport can integrate into your current workflow, but at the same time improve your team's performance.
- Provides a GREAT and an easy to use Custom Hub portal for your customers to access tickets, KB, WIKI, ticket submission, and etc.
- Great KB and WIKI Tools for customers, so common questions can be answered.
- Doesn't require a Programmer or Web Designer to set up Customer Hub, out of the box it was easy to use.
- Using the Custom Reports, we are able to provide visibility in to areas of our business that needed attention

Cons

- Cost is bit high, but as long as they are always improving the systems, it will remain a good investment.
- Takes a long to setup all the Custom fields, types, and etc.

FREDERICK from Lowenstein & Associates

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Working well in our organization

This tool allows us to be more efficient in our support documentation.

Pros

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

Cons

KB articles must be a ticket, thus having to keep tickets for a user OPEN in order to make them part of the Knowledge Base.

jessica from wegmans

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

great software

it is a great experience with TeamSupport! thank you

Pros

very easy to use and understand! its great software

Cons

nothing! i love the software and will use it for now on!

Miriam from RCG IT

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Greatly innovates and simplifies the managing support department!

Keep it up! It is highly recommended and have raised the bar for B2B users.

Pros

The reporting tool is very reliable and user-friendly; it gives the user the power to generate their own reports.

Cons

It is currently web-based; I hope they launch an app compatible for Android and IOS. Doing so will increase their flexibility and market.

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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy to learn and use, has some issues but not dealbreakers

Overall, it is a good piece of software that is very useful as we deal with a wide range of customers.

Pros

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals. Useful when I am dealing with many things at once and have to delegate tasks to others.

Cons

We have had some issues that would have made this software easier to use, such as copying tickets. Formatting has room for improvement. Reporting could be improved as well. I have also had some minor difficulty getting people used to the UI, but like I said it is minor and ultimately does no harm to our work's pace.

Audrey from Accenture

Specialty:  Software / IT

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

All in one product

We tried different kind of products to support the needs of our clients and Team support have it all to satisfy there needs.

Pros

Team support is so great that it almost everything that you needs on your daily life , you can create custom fields such as anything you want product ,email templates,tickets, work flows and many more such a great product!

Cons

There is a issue on text formatting and editing I changes font size unexpectedly fixing it may help me love this product more, Overall this product it's a great product.

Rhonda from Dr. R. J. Jensen Dental Corp

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Great Product

Pros

TeamSupport has recently replaced my previous support software. I find this one much more reliable.

Cons

There really is nothing I can say negative about this software.

Sarah from PC Payroll

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Search functionality is extremely limited

Neutral - It's a good program to track issues, but has some serious room for improvement.

Pros

It's an easy way to log client communication and track any issues.

Cons

My biggest issue is the lack of ability to search. You can search for ticket numbers and names, but that's about it. It makes it extremely difficult to find historical tickets, especially if you track a lot of tickets.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Way to Streamline Support

Ever since my company implemented TeamSupport, it has helped us manage each support ticket that we receive. Being able to delegate the ticket to someone on the support team helps get the issue resolved quickly and keeps the customers happy.

Pros

TeamSupport is a great product for a small-medium size company looking to manage their support team and all of the support tickets that constantly arrive everyday. It provides an easy interface to manage support tickets and to assign the ticket to someone on your support team, ultimately increasing the efficiency at which the team operates.

Cons

It is necessary to monitor your filters or else a good amount of spam messages will find its way into your inbox.

Kelli from Jackrabbit Technology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Team Support is a great piece of software for managing tickets

Pros

I like the ease of use of this product. I work for a virtual company and the ease of this product allows our whole team to stay on top of the customers's problems.

Cons

I would like for it to integrate with more products. It does integrate with some but I wish it would integrate with more. I also wish the reporting was better.

Gary from Humanus

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Good tracking, flaky interface

I like the software in almost every way... but did I mention the flaky web interface.

Pros

This is a great piece of software for collaboration. I can track history, get status updates, post comments, send tickets, reassign tasks - all with a few clicks.

Cons

The web interface is flaky. It seems to work well with Edge, but not very consistently with Pale Moon or FireFox, or some of the other browsers. That's not a deal-breaker for me, but it is annoying when I'm in a rush to get started in the morning.

Emmanuel from Airbus Defence and Space

Number of employees:  10,000+ employees

Ease-of-use

Functionality

September 2018

Perfect solution for front line teams

Pros

TeamSupport is flexible in terms of its capability in handling cases, ticket handling, email tracking, support suggestions and others to name a few. It's perfect for IT help desk and support services.

Cons

Learning curve can be a bit longer, depends on the user's deep understanding of a support workflow. But overall, this app is seamless.

Helen from TALO

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great B2B Customer Support Software

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

Pros

TeamSupport allows you to track customer accounts, it helps to avoid issues being overlooked. It allows you to collaborate with co-workers, and tasks can be assigned easily. It is easy to use and customizable to fit your needs. It has terrific analytics and reporting.

Cons

Nothing negative to say. It increases communications and reduces duplication. Great program!

Jesus from Dio Implant Philippines Inc

Specialty:  Retail

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

TeamSupport greatly supports our team !

Pros

* a complete package customer support software that collaborates and align each departments
* very useful and helpful software

Cons

* no issue using TeamSupport software

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

So much easier than email

Pros

This product has everything recorded and linked so that I don't have to go hunting through an email chain to what I'm looking for. I also love that it supports transferring files much more easily than email.

Cons

Some features are hard to understand/I don't see a use for them.

LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Solid help desk tool

Ticket management has been solid; reporting has been weak. Chat and email are integrated. Another opportunity area for Team Support is to build queuing for multi-channel inquiries.

Pros

Easy for a front-line user to operate. Tickets are easy to create, manage, and close. It's a SAAS cloud-based product, so accessible from anywhere. It gets the job done.

Cons

Reporting -- weakest spot in the software. It's a pain, not user-intuitive, and much more complex than it needs to be for -basic- queries. Can not queue multiple incoming channels.

Nehal from Primary/Secondary Education

Specialty:  Education

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Such a good software

Pros

The only thing I can think of is software is such the great backend handling development that make a lot of function in the same page

Cons

The user interface is so click and the show look for more seo for this software and would make next versions less clicks

Brad from Facilgo, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very collaborative and supportive in configuring the solution to meet our business process

Pros

Robustness of features - KBase, Community, reporting, chat, screen grab, etc
Training materials - plethora of tutorials and videos on "how to"
Support - available and knowledgeable in supporting configuration
Dashboard and reporting allows insight and analysis across views
Assessing team performance and establishment of rules to ensure customer SLA Achievement
Open to new ideas on how solution is used to expand feature set

Cons

Have not hit any show stoppers at this point. A few occasions modified my support process to leverage TeamSupport features better - not a big deal


Displaying 1 - 20 of 635 reviews