--- title: "TeamSupport Software Reviews, Demo & Pricing - 2026" description: "Review of TeamSupport Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/teamsupport-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / TeamSupport Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/teamsupport-profile/alternatives/) # TeamSupport Review From $29-$65/month 4 plans Wondering if TeamSupport is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TeamSupport 4.5 [(849)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Pricing Starting at $29.00 per user per month ### About TeamSupport TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index. TeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey. Wondering if TeamSupport is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## TeamSupport User Interface ## Popular TeamSupport Alternatives Main Product TeamSupport 4.5 [(849)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.38Value for money - 4.50Customer support - 4.29Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24185)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(297)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.60Value for money - 4.67Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(522)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## TeamSupport Pros and Cons We analyzed 849 verified reviews for TeamSupport to find out what actual users really think. Select to learn more Intuitive And Flexible Interface TeamSupport is praised for its simple, intuitive design and flexible workflows. Users find it easy to learn, customize, and navigate, with organized dashboards and clear layouts that streamline daily tasks and collaboration across teams. Collaborative Customer Service Tools TeamSupport offers strong customer support features, including centralized ticket tracking, internal and external communication, and collaborative tools for teams. Users appreciate responsive support staff, personalized service, and integrations that help resolve issues efficiently and improve customer satisfaction. Centralized Ticket Tracking System You get a comprehensive ticket management system that helps organize, prioritize, and automate support requests. Features like ticket templates, custom types, dashboards, and mobile access make it easier to assign, track, and resolve tickets, improving team efficiency and customer experience. Slow System Response Times Many users experience slow performance, frequent lag, and occasional downtime with TeamSupport. The system can be sluggish when loading pages, updating tickets, or navigating the interface, which impacts productivity, especially during high-traffic periods. Limited And Complex Reporting Reporting in TeamSupport can be difficult to use, with challenges in customizing, formatting, and accessing detailed data. Users report slow report loading, limited export options, and confusing templates, often needing manual work or third-party tools to get the insights they need. ## TeamSupport Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Starter $45.00 per user, per month Plan includes: - Ticketing System - Workflow Management and Ticket Automation - Omnichannel: Email, Chat, Web, Social, and more - Customer Hub and self-service Portal - AI Productivity Tools - Prebuilt Analytics Dashboards - Core Integrations Professional $65.00 per user, per month Plan includes: - Ticketing System - Advanced Routing - Fully Customizable Visitor and Agent Experience - Messaging Supervisor - Messaging Audit Logs - Messaging Auto-translate - Customer Intelligence & Distress Signals - AI Agent - "Kevin" - Customer Portal - Playbooks - Workflow Candences Read More Scale Pricing available upon request Plan includes: - Support for Multiple Brands/Product Lines - Insights: Advanced Reporting and Customizable Dashboards - Sandbox - Asset and Inventory Management - Advanced Automation - Insights - AI-Based Data Visualization & BI Tool Live Chat $29.00 per user, per month Plan includes: - Omni-Channel Conversation Management - Advanced Routing - Custom Branded Experiences - Conversation Collaboration Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TeamSupport Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of TeamSupport Account Alerts Account Management Activity Tracking AI Copilot AI/Machine Learning AI Summarization Alerts/Notifications Analytics API Application Management Asset Lifecycle Management Assignment Management Autoresponders Calendar Management Call Center Management Campaign Management Case Management CES Survey Structure Chatbot Chat/Messaging Churn Management Client Portal Commenting/Notes Communication Management Complaint Monitoring Configurable Workflow Contact Database Contact Management Content Library Content Management Conversation Intelligence Corrective and Preventive Actions (CAPA) CRM CSAT Survey Structure Customer Communication Customer Complaint Tracking Customer Database Customer Engagement Customer Experience Management Customer History Customer Journey Mapping Customer Management Customer Portal Customer Segmentation Customer Service Analytics Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Document Management Document Storage Drag & Drop Email Alerts Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management Forms Management Full Text Search Generative AI Health Score Help Desk Management Inbox Management Incident Management Interaction Tracking Inventory Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management Key Performance Indicators Knowledge Base Management Knowledge Management Live Chat Mobile App Monitoring Multi-Channel Data Collection Multi-Channel Management Negative Feedback Management NPS of Customers NPS Survey Structure Onboarding Online Forums Performance Metrics Predictive Analytics Prioritization Project Management Quality Assurance Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Recurring Issues Release Management Renewal Management Reporting & Statistics Revenue Management Role-Based Permissions Routing Rules-Based Workflow Search Search/Filter Sentiment Analysis Single Sign On SMS Messaging Social Media Monitoring SSL Security Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Automation Task Management Task Progress Tracking Templates Third-Party Integrations Ticket Management Trend Analysis Usage Tracking/Analytics Visual Analytics Website Integration Widgets Wiki Workflow Automation ## TeamSupport Integrations Web.com Integration rated undefined from -1 review Nicereply Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review Oracle CRM On Demand Integration rated undefined from -1 review See all 39 integrations ## TeamSupport User Reviews ## TeamSupport customer ratings - Overall rating: 4.5/5 - Total reviews: 849 ### Rating distribution - 5 stars: 496 reviews (58%) - 4 stars: 292 reviews (34%) - 3 stars: 53 reviews (6%) - 2 stars: 6 reviews (1%) - 1 star: 2 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.4/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### TeamSupport Live Chats help with quick connections! - Overall rating: 4/5 - Reviewer: Barbara M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use TeamSupport for our intranet connections with our own team members but offer links for outside requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile. #### Cons There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats. #### Reasons for choosing TeamSupport I chose TeamSupport over Zendesk due to brand name aligning with company values. --- ### Great Collaboration, Needs a UI Refresh - Overall rating: 4/5 - Reviewer: Christopher F. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, TeamSupport is a reliable platform for handling customer support at scale. It’s strong on collaboration and ticket management, but it could benefit from a more modern, streamlined user experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues. The shared visibility and communication tools help everyone stay aligned and move faster. #### Cons The interface feels dated and can be a bit unintuitive when navigating between different sections. Some workflows take more steps than necessary, which slows things down during busy support periods. #### Reasons for choosing TeamSupport We chose TeamSupport because it offered stronger collaboration tools and clearer visibility across complex support tickets. The platform fit our workflow better and provided the structure we needed without requiring heavy customization. --- ### Find another option - Overall rating: 3/5 - Reviewer: Gary F. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 1/5 #### Pros I like a program that just plain works. In that respect, TeamSupport does its job. We're able to start and track tickets for our team. That's at least one positive aspect of the system. #### Cons To begin with, the system is "clunky". Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark. Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users. --- ### TeamSupport is an excellent choice for a help desk - Overall rating: 4/5 - Reviewer: Lillian G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered TeamSupport's functionality is on par with that of competing products, but I prefer working with it because the information I need to manage my business is more logically organized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It doesn't take much mental effort to understand how the product works and how to apply the many facets of your support function to it. My innate teamwork skills allowed me to effectively coordinate with my colleagues, the client, and TeamSupport to improve our service to the customer. #### Cons Outdated user interface. The business is ignoring its primary offering. Very little. Its features are so similar to those of other CRMs that you'll be hard-pressed to find one that meets your specific needs if you don't already use another CRM. #### Reasons for switching to TeamSupport Enhanced in ways you would not expect. Limited ability to adapt due to the company's ignorance of ITIL processes. Incomparable to entry-level products like zendesk but leagues ahead of servicenow and sysaid. --- ### It is an excellent help desk solution in our company - Overall rating: 4/5 - Reviewer: Kelly B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having all the requests for help in one central location is quite convenient. Our team is able to get the most out of the software because of its seamless integration with our other systems. #### Cons I appreciate TeamSupport for what it's worth, but I've had some difficulties with it. It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request. #### Reasons for switching to TeamSupport TeamSupport's features are on par with those of similar programs, but I find it easier to use because the data I need to run my company is more neatly presented. --- ### I really like TeamSupport's ticket redirection features - Overall rating: 4/5 - Reviewer: Christian P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions. #### Cons I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive. #### Reasons for switching to TeamSupport By allowing me to more efficiently manage tickets and keep track of client relationships, TeamSupport has improved my ability to give excellent customer care. This software helped me organize and prioritize tickets, as well as collaborate in real time with colleagues and clients. --- ### Connect to a lot to improve workflow - Overall rating: 4/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's pretty helpful. Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. #### Cons I feel like the interface is dated and less intuitive than newer SaaS help desk tools, meaning steeper training and slower adoption for new agents. #### Vendor response Hi Ryan. Thanks for the thoughtful review! We actually launched a completely redesigned platform UI in Q4 last year with a more modern, intuitive experience and improved navigation for faster onboarding. If you haven’t seen it yet, I’d recommend reaching out to your Customer Experience Account Manager for a quick walkthrough. Here’s a short preview as well: https://www.youtube.com/watch?v=MywAmla-9y4 Thanks again for the feedback! Appreciate your partnership. Replied February 2026 --- ### teamsupport, yes please - Overall rating: 5/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. love it! what a great tool for people like me who are working from home and need to manage all the tickets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i love it because you can work from home and have full support at home with team support. you can log tickets. #### Cons there really isn't anything i do not like. you can log tickets and you can go back to them to follow up. its great --- ### Effective Communication Platform with easy features. - Overall rating: 5/5 - Reviewer: Fabrizio G. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great communication product with excellent drag and drop functions and easy to integrate with third party platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer engagement tools are perfect easy issue tracking and even the collaboration functions are reliable. Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation ability is effective. #### Cons No issues with this platform because after training is over the implementation is simple and no technical help required. --- ### Team support review - Overall rating: 5/5 - Reviewer: Kinjal V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I can say that this is wonderful if it can fit your business well. My experience was amazing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used this for my recent Employee hiring proces. I would definitely say that this is permanent solution for employees management It can provide permanent recruitment. Service range also quite high you can consider it for any business like manufacturing, public factor, hospitality. I loved it . #### Cons It depends on the weekly pay. Suitable for medium to large businesses. For small and Micro businesses that is based on local market that is bit tricky. --- Showing 1 - 10 of 849 Reviews [See All Reviews](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) ## TeamSupport Popular Comparisons [Slack vs TeamSupport](https://www.softwareadvice.com/remote-support/slack-profile/vs/teamsupport/)[NinjaOne vs TeamSupport](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/teamsupport/)[SysAid vs TeamSupport](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/vs/teamsupport/)[LiveChat vs TeamSupport](https://www.softwareadvice.com/help-desk/livechat-profile/vs/teamsupport/)[LiveAgent vs TeamSupport](https://www.softwareadvice.com/crm/liveagent-profile/vs/teamsupport/)[Freshdesk vs TeamSupport](https://www.softwareadvice.com/crm/freshdesk-profile/vs/teamsupport/)[Salesforce Service Cloud vs TeamSupport](https://www.softwareadvice.com/crm/service-cloud-profile/vs/teamsupport/) [Compare All Alternatives](https://www.softwareadvice.com/crm/teamsupport-profile/alternatives/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (792) Recently recommended **5** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **5** times Stuck Between Options? Our experts can help you compare TeamSupport with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice