TeamSupport Software


 

TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.

 

TeamSupport - Customer database
 
  • TeamSupport - Customer database
    Customer database
  • TeamSupport - Customer page
    Customer page
  • TeamSupport - Reports dashboard
    Reports dashboard
  • TeamSupport - Screen recording
    Screen recording
  • TeamSupport - SLA violation in ticket
    SLA violation in ticket
  • TeamSupport - Ticket grid
    Ticket grid
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

601 Reviews of TeamSupport

 

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Software Advice Reviews (153)
More Reviews (448)

Showing 1-20 of 153

Sachin from Vodia Networks
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Full of features and simple to comprehend !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

For ticketing updates using emails it seems to be pretty easy to catch on. We can assign the chores to several teams with great ease and the customization is pretty neat too.

Cons

Would be too soon to point out the negativities of this software as it's still in the try out stage in our organization, but the mobile app is at a starting stage so it needs time to breathe for now.

Review Source
 
 

Louis from LionRT
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Team Support Software allows us to minimize the procedural complexity of customer support cycles thus achieving optimized client satisfaction levels.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love to Team Support's software ability to allow our company to aggregate volumes of seemingly disparate customer and business case details
into easily understood customer profiles which allow our company to focus on customer support and not software options and application.
Team Support does require a financial commitment , for the Enterprise and Support desk
options do provide equal value for the money. Another possible solution to understand the particular value to your company would, we suggest, to
select the "demo" option where a prospective company can work closely with Team Support customer service to install and perform software service features before any financial commitment is made.

Pros

Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking.
The easily understood customer user interface is attractive.
The cloud based software is consistently updated by their company which we like.

Cons

Some companies may think that the monthly charge for service and support options for Enterprise and for the Support Desk option are exorbitant.
We believe given our recent experience that this is not the case.
Our general comments offer a possible compromise to assess value before any finances are committed.
Email integration could be improved as well.

Review Source
 
 

rohit from Integrated Resources
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

great to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy Interface even for fresher who are new to industry of IT Helpdesk. Pricing is also considerable if we compare it to the services it gives.

Cons

Support from the company is very less if you have any issue with the software then you have to wait for it long time.

Review Source
 
 

Stan from CIH
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Helps with client expectations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

TeamSupport helps with the client expectations. It helps me reviewing any ticket assigned and help me manage the issue and resolve it within time.The ticketing management is great and have user friendly screens. Helps managing the tasks and the communication.

Review Source
 
 

Vicky from IdealUser
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Customer tracking got manageable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Customer tracking for their queries got manageable using teamSupport. It helps customers defining their issues via submitting the tickets.

Cons

The support care team helps customers replying tickets via the provided interface. Helps with updating the queries as needed.

Review Source
 
 

Jeff from Google Search Tips
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

TeamSupport helps our support team

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our support team uses teamsupport with the clients. Clients can easily contact our support team for any issues. Ticketing system helps managing queries. Query management for the customers is quick using teamSupport. It has a great user experience and provides easy to use options.

Review Source
 
 

Hina from ITG
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Managing customers are easier using TeamSupport

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

TeamSupport let us manage customer expectations. It helps customers to write a ticket and helps our team to receive notifications for every new ticket raised. provide an easy to use panel to mange ticketing support.

Cons

Easy to use interface which helps us manage customers. The functionality works great and allow us to help customers.

Review Source
 
 

Nicole from ITHACA
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Powerful Chat Server Integrated!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Helpful ticketing system. Great experience using TeamSupport. Easy to use and well defined functionality within the software. Helps with customer tickets.

Pros

TeamSupport helps our customers to connect with us on the fly. It's easy to communicate over chat and communication can be done instantly.
Have a great user experience which feels like Wow.

Review Source
 
 

Alan from Ftech int.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Ticketing system helps managing customer issues in realtime

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

TeamSupport provides an easy to use interface. The ticketing system is great and helps managing tickets well. We get notifications on time and can update the tickets according to the queries asked.

Cons

All features seem to be working well. However we are not using all of the features but mainly managing customer support which works great.

Review Source
 
 

Steve from ITH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Tickets management helps understanding Issues and Priority

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Nice functionality and a great tool. Do not see any issues with this application yet. Helps managing expectations well.

Pros

TeamSupport has been a great tool to manage the maintenance ongoing tickets. It helps tracking the issue and resolve it by assigning to someone to work upon it. Helps to manage customer expectations in the realtime.

Review Source
 
 

Eric from Onyx Spectrum
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The road to perfection is a long one, and TeamSupport is on it's way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TeamSupport is outstanding for B2B Customer Service/Technical Support/Ticketing. That is their targeted market segment.

TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C. But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

Pros

Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension.

Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho.

Excellent design, onboarding process, and features.

Cons

There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.

Review Source
 
 

Aglika from Alegeus
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's an easy to use the application and we like the email to ticket functionality. Our customers like the customer hub.

Cons

There is a lot of functionality that is not well thought out and management is not happy to make changes and work on enhancements. You get an attitude - it is what it is from the CEO and COO.

 
 

Maria from Epsilon
Specialty: Pharmaceuticals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Great product - Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a fairly easy system to work with

Pros

I love how TeamSupport allows you to search for tickets based on the customer name in addition to the ticket number. It is very user-friendly and easy to navigate around the system.

Cons

If I am viewing a ticket and click the back button, it brings me back to the main list of all tickets. I would prefer it bring me back to the place in the list where I was previously.

 
 

Matt from WebWorld
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Supporting clients remotely!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Clients can be supported with their issues anytime and from anywhere. Teamsupport provides good ticket management system which allows clients to put their queries and our team can help them easily once they receive the tickets.

Advice to Others

nice interface helps people easily work with this application.

 
 

Steve from IT Hands Inc.
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Ticket management is awesome and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Team support provides and awesome and easy to use ticket management. It helps users to select the needed details for describing their issues within the tickets. It has a good knowledge-base to help users with predefined issues. Helps with inventory as well.

Pros

The default theme for this application helps understanding it easily. Has nice layout and UI through the application.

Advice to Others

Great tool for customer support. Can be used on Intranet for your team members.

 
 

Bob from Canyon Pipe & Supply
Specialty: Distribution

September 2016

September 2016

Great Product, Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simple setup and can be as complex as you'd like. Support is always there to lend a hand.

Likes Least

The only thing I would like to add to the product is the ability to keep the adjusted size of the Tickets home page. I'd like that chance to be remembered next time I log in.

Recommendations

We tried a couple other products before choosing TeamSuppot and they their setup and ease of use was by far the simplest. Yet the package has almost everything you would ever need as far as features.

 
 

Austin from IdealU
Specialty: Software / IT

September 2016

September 2016

Collaboration with Customers got easier!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Collaborating with customers is never easy using online tools, but Teamsupport has made it easier. Teamsupport provides the right features which help you focus on managing customers. it helps great with support and ticket management as well.

Likes Least

Would like to see customer reports based upon defined customer groups. Applying current filters makes it little harder to get the exact report.

Recommendations

Managing customer info is easy using Teamsupport. Collaboration has been simple and easier. Ticket process works with working on customer queries.

 
 

Jason from PSM
Specialty: Energy

August 2016

August 2016

TeamSupport - Possibly the Best Issue Tracking tool for Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This software is able to be adaptable to all types of business models other than typical software tracking issues. Hosting this service on the web makes accessing our database possible anywhere in the world at fast speeds!

Likes Least

There is not much to not like. The features in this product where easily customized to our needs. Some improvements I could suggest would be to have the ability to link form lists between ticket types. Additionally requiring a Customer name for certain ticket types would be a great feature.

Recommendations

Give it a try! Setting up a trial evaluation is quick and easy, as new software should be. The people I have talked with at TeamSupport have been great help.

 
 

Julie from Allegiance Software
Specialty: Software / IT

October 2015

October 2015

Still Onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are still onboarding so I can't give first hand experience yet. But we are looking forward to the integrated email and chat features of TeamSupport. Also we are excited about the reporting features and how it will help us improve our products and services by identifying unhappy customers and areas with the most issues.

Likes Least

Well since we aren't using the product yet the only thing that I found more difficult than I had anticipated is the onboarding process. I certainly can't blame that all on TeamSupport. We haven't been able to dedicate the time necessary to move this forward. Also we hope to build an interface to TeamSupport so our current CRM will be the database of record. This all makes for a longer onboarding time.

Recommendations

Have a list of functions that are must haves for you. Then get the free trial and see if it can do it or not. Set time out of your schedule to use the product during the free trial so you can make an informed decision.

 
 

Stephanie from GroupOne Health Source
Specialty: Other

December 2014

December 2014

My Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very easy to navigate and user-friendly.

Likes Least

It can run very slow at times and take up a lot of time to find what you are looking for.

Recommendations

I really don't have any recommendations. This is my first time using a product like this.

 
 
 
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Showing 1-20 of 448

John from PayTrace

June 2018

June 2018

Great for creating and tracking issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting feature is extremely helpful and easy to use. Being able to create and manage custom reports helps identify critical issues and direct workflow to those issues.

Cons

The UI can be a bit clunky and the software seems to sometimes have a problem refreshing to the correct ticket/item. IE-even after deleting a ticket and/or refreshing the screen, the reading pane will still show the deleted item.

Review Source: Capterra
 

Shivendra from Samocha

June 2018

June 2018

Good software for customer relationship management purpose

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This one of the best software for customer relationship management purpose. It helps you create and manage support tickets. Good and recommended tool.

Cons

The software already has most of the required features but company can work on adding few more features.

Review Source: Capterra
 


June 2018

June 2018

Easy to use Ticketing system that can be buggy at times.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

The benefits I received were an easy to use ticketing and email system for support for our Payment Processing Software.

Pros

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

Cons

For me the software is quite buggy at times and can be very slow when it comes to selecting options as well as emailing out responses.

Review Source: Capterra
 

Matt from PayTrace

June 2018

June 2018

I use this daily for work, it seems to work pretty well overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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It organizes my work for myself and my peers

Pros

I like how easy it is to maneuver between tickets on desktop. This program also is pretty good at allowing us to make custom fields for issues, that are specific to us.

Cons

Wish mobile version allowed for a similar layout to that of the desktop. hard to look at just tickets you take ownership for.

Review Source: Capterra
 

Jordan from PayTrace

June 2018

June 2018

We use team support daily to log calls and emails for our software support queue.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

Excellent reporting and good support. The uptime for the software is very good. We depend on the software being online and functional as it is integral to our business.

Pros

We like that TeamSupport keeps all of our data in one central location. This makes reporting very easy for our management team to pull information to adequately staff for various days, and anticipate higher support volume.

Cons

There was a bit of a learning curve and we had to add multiple custom fields in order to capture the data necessary for our internal reporting.

Review Source: Capterra
 

Joshua from PayTrace, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Overall solid software, but occasional bugs or interruptions in service occur.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The custom reporting is nice. The customization of the interface is great for tracking specific information per ticket. The UX is solid, easy to use, easy to navigate.

Cons

Bugs that cause tickets to not be saved, menus to not load, or the occasional interruption in service.

Review Source: Capterra
 


June 2018

June 2018

Ticketing platform with reports, client contact information and knowledge base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ticket tracking, portal for clients to see updates, reporting, and statistics are all useful

Pros

I like that it is fairly simple to use and that there are reports and dashboards that users can customize. I like that you have a knowledge base that users can add information and tickets to and I like the chat feature in the software. The ability to integrate other software is nice maybe a little limited.

Cons

The customer support sometimes is a little worrisome and make decisions regarding data loss without contacting clients and if they suspect that you plan to leave they make migration incredibly difficult and will not provide any assistance or support.

Review Source: Capterra
 

Sam from Veridocs Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

The layout and design by far are the best features. The ability to assign to tickets customers and/or contacts is a great feature. We use it mainly for B2B and many times an individual is not the customer a company is, TeamSupport allows us to assign in such a way.

Cons

Would love to see a flexible pricing plan like some others offer. For instance a price for users who just use certain features like reporting, or maybe a per use option as well.

Review Source: Capterra
 

Ganachari from SHARP software development india pvt ltd
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Team support is well organized and manage workload, communicate with customer daily.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Team support is well organized and manage workload, communicate with customer daily.

Pros

1.Its very organized and easy to use
2.Reporting is great
3.Very good support as desktop and mobile application
4.Response of tool is very quick and faster

Cons

1.It can have many more features
2.Sometimes chat features struck up
3.Opening multiple pages in browser is possible

Review Source: Capterra
 

Jose from Autovalet Systems, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good. Comprehensive. A lot of features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking and logging of issues with our system and customers.

Pros

It's very easy to create and update tickets via email. Also, you can include a lot of information about the customers, like software and versions used.

Cons

Some features are a little difficult to understand how to use. Also too easy for spam to create tickets.

Review Source: Capterra
 

Jeremy from Alegeus
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Team support is a great tool for companies to organize and complete work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Simplified my work load and helps me process my work more efficiently.

Pros

Ability to organize work and manage work. I work on a team and it is easy for me to categorize my work load and assign work to other areas to get processed.

Cons

Random glitches that occur. sometimes a ticket will not allow you make changes. Sometimes if there have been a lot of comments it will not display the older comments.

Review Source: Capterra
 

Eriks from Fujifilm Dimatix

May 2018

May 2018

I use Team Support tickets to manage and track most tasks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is a great way to organize and distribute tasks between many groups. The ability to customize options in the tickets is really helpful.

Cons

I have run into some difficulty getting Team Support and Jira tickets to communicate with each other sometimes. I'm not positive what the factors are when it works or doesn't work, nor do I know which of the 2 softwares the problem originates from.

Review Source: Capterra
 

Marie from Alegeus Technologies

May 2018

May 2018

I find this software very easy to use and reference information associated with a particular issue.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

ability to capture and save documentation related to the issue at hand, the ability to reference historic comments to very valuable

Cons

Frankly this is one of the more user friendly tools I have used for issue documentation and resolution. The reporting is very helpful as well.

Review Source: Capterra
 

Desiree from First Healthcare Compliance

May 2018

May 2018

Took some time to adjust but overall has been positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Capability to sync with our system, a variety of options and settings (although sometimes this can be overwhelming).

Cons

Cannot sort by customers so can only use search option. Cannot mass delete. Could use more functionality in Reminders (clicking would bring you to the ticket/contact/account and the calendar showing time of day dropdown)

Review Source: Capterra
 

Marcin from UpClear
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A comprehensive system that uniquely targets B2B product support , unlike most of the competition.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Great for B2B vendors who want to comprehensively support their clients through a variety of methods.

Pros

It is highly configurable and relatively powerful with regards to tailoring to different client types, time zones, etc.

Cons

Small bugs and UX confusions sometimes make configuration and usage difficult. The mobile app is basic, but it was just launched so we expect it to improve over time.

Review Source: Capterra
 

Ryan from Glenair

May 2018

May 2018

Used mainly for project work. This helps me track and close off engineering jobs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The software is great for tracking jobs that other members of staff have put in. I can update them at any stage in the project and this has helped keep everyone on the same level.

Cons

The emails that are sent out to other employees is a bit bland, and sometimes difficult to understand.

Review Source: Capterra
 

Leah from TechInsights

May 2018

May 2018

seems decent, many features than needed - I feel, the update emails are really busy should review

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

keeps everyone updated and in real time, we can be working and knowing what others are up to by separating my tickets and all. I also enjoy it keeps a history and the search is flexible.

Cons

the update emails are busy and we just need it more focused on actions, email to who its assigned to, actions (if any) and maybe when its closed. I don't enjoy getting 3-5 emails per request.

Review Source: Capterra
 

Elvira from Agilent Technologies

May 2018

May 2018

Very organized and well maintained program

Ease-of-use

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Product Quality

Customer Support

Value for Money

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Pros

I like how the program overall is very organized, easy to use, and responsive. Real time reporting is great to see how you and your coworkers are doing.

Cons

Sometimes status get stuck, which rarely occurs, maybe about 2 out of 1000 tickets. Overall, I am very happy with the program.

Review Source: Capterra
 

Kyle from Densify
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

I use Team Support every day to manage my workload and communicate with customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
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Pros

very simple to use, much faster than other ticketing software I have used in the past. Works well on desktop and on my phone

Cons

The functionality is a little basic compared to other products like salesforce. I also wish the reporting was more robust and could make nicer looking reports that I could send out to customers.

Review Source: Capterra
 

Andrew from Aberdeen Group

May 2018

May 2018

Very easy to use and instantly updates full teams on tickets I submit

Ease-of-use

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Pros

I run support tickets for data counts for sales of our data to end customers and partners. The tool works well for our teams, we all can see everything going on in real time.

Cons

Could use some more historical reporting. I'd like to be able to see all tickets in one report with ability to sift through past tickets fro analytical use cases internally

Review Source: Capterra
 
 
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