TeamSupport Software

Pros

For ticketing updates using emails it seems to be pretty easy to catch on. We can assign the chores to several teams with great ease and the customization is pretty neat too.

Cons

Would be too soon to point out the negativities of this software as it's still in the try out stage in our organization, but the mobile app is at a starting stage so it needs time to breathe for now.

We love to Team Support's software ability to allow our company to aggregate volumes of seemingly disparate customer and business case details
into easily understood customer profiles which allow our company to focus on customer support and not software options and application.
Team Support does require a financial commitment , for the Enterprise and Support desk
options do provide equal value for the money. Another possible solution to understand the particular value to your company would, we suggest, to
select the "demo" option where a prospective company can work closely with Team Support customer service to install and perform software service features before any financial commitment is made.

Pros

Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking.
The easily understood customer user interface is attractive.
The cloud based software is consistently updated by their company which we like.

Cons

Some companies may think that the monthly charge for service and support options for Enterprise and for the Support Desk option are exorbitant.
We believe given our recent experience that this is not the case.
Our general comments offer a possible compromise to assess value before any finances are committed.
Email integration could be improved as well.

Pros

Easy Interface even for fresher who are new to industry of IT Helpdesk. Pricing is also considerable if we compare it to the services it gives.

Cons

Support from the company is very less if you have any issue with the software then you have to wait for it long time.

Pros

TeamSupport helps with the client expectations. It helps me reviewing any ticket assigned and help me manage the issue and resolve it within time.The ticketing management is great and have user friendly screens. Helps managing the tasks and the communication.

Pros

Customer tracking for their queries got manageable using teamSupport. It helps customers defining their issues via submitting the tickets.

Cons

The support care team helps customers replying tickets via the provided interface. Helps with updating the queries as needed.

Pros

Our support team uses teamsupport with the clients. Clients can easily contact our support team for any issues. Ticketing system helps managing queries. Query management for the customers is quick using teamSupport. It has a great user experience and provides easy to use options.

Pros

TeamSupport let us manage customer expectations. It helps customers to write a ticket and helps our team to receive notifications for every new ticket raised. provide an easy to use panel to mange ticketing support.

Cons

Easy to use interface which helps us manage customers. The functionality works great and allow us to help customers.

Helpful ticketing system. Great experience using TeamSupport. Easy to use and well defined functionality within the software. Helps with customer tickets.

Pros

TeamSupport helps our customers to connect with us on the fly. It's easy to communicate over chat and communication can be done instantly.
Have a great user experience which feels like Wow.

Pros

TeamSupport provides an easy to use interface. The ticketing system is great and helps managing tickets well. We get notifications on time and can update the tickets according to the queries asked.

Cons

All features seem to be working well. However we are not using all of the features but mainly managing customer support which works great.

Nice functionality and a great tool. Do not see any issues with this application yet. Helps managing expectations well.

Pros

TeamSupport has been a great tool to manage the maintenance ongoing tickets. It helps tracking the issue and resolve it by assigning to someone to work upon it. Helps to manage customer expectations in the realtime.

TeamSupport is outstanding for B2B Customer Service/Technical Support/Ticketing. That is their targeted market segment.

TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C. But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

Pros

Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension.

Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho.

Excellent design, onboarding process, and features.

Cons

There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.

Pros

It's an easy to use the application and we like the email to ticket functionality. Our customers like the customer hub.

Cons

There is a lot of functionality that is not well thought out and management is not happy to make changes and work on enhancements. You get an attitude - it is what it is from the CEO and COO.

It's a fairly easy system to work with

Pros

I love how TeamSupport allows you to search for tickets based on the customer name in addition to the ticket number. It is very user-friendly and easy to navigate around the system.

Cons

If I am viewing a ticket and click the back button, it brings me back to the main list of all tickets. I would prefer it bring me back to the place in the list where I was previously.

Clients can be supported with their issues anytime and from anywhere. Teamsupport provides good ticket management system which allows clients to put their queries and our team can help them easily once they receive the tickets.

Advice to Others

nice interface helps people easily work with this application.

Team support provides and awesome and easy to use ticket management. It helps users to select the needed details for describing their issues within the tickets. It has a good knowledge-base to help users with predefined issues. Helps with inventory as well.

Pros

The default theme for this application helps understanding it easily. Has nice layout and UI through the application.

Advice to Others

Great tool for customer support. Can be used on Intranet for your team members.

Likes Best

Simple setup and can be as complex as you'd like. Support is always there to lend a hand.

Likes Least

The only thing I would like to add to the product is the ability to keep the adjusted size of the Tickets home page. I'd like that chance to be remembered next time I log in.

Recommendations

We tried a couple other products before choosing TeamSuppot and they their setup and ease of use was by far the simplest. Yet the package has almost everything you would ever need as far as features.

Likes Best

Collaborating with customers is never easy using online tools, but Teamsupport has made it easier. Teamsupport provides the right features which help you focus on managing customers. it helps great with support and ticket management as well.

Likes Least

Would like to see customer reports based upon defined customer groups. Applying current filters makes it little harder to get the exact report.

Recommendations

Managing customer info is easy using Teamsupport. Collaboration has been simple and easier. Ticket process works with working on customer queries.

Likes Best

This software is able to be adaptable to all types of business models other than typical software tracking issues. Hosting this service on the web makes accessing our database possible anywhere in the world at fast speeds!

Likes Least

There is not much to not like. The features in this product where easily customized to our needs. Some improvements I could suggest would be to have the ability to link form lists between ticket types. Additionally requiring a Customer name for certain ticket types would be a great feature.

Recommendations

Give it a try! Setting up a trial evaluation is quick and easy, as new software should be. The people I have talked with at TeamSupport have been great help.

Likes Best

We are still onboarding so I can't give first hand experience yet. But we are looking forward to the integrated email and chat features of TeamSupport. Also we are excited about the reporting features and how it will help us improve our products and services by identifying unhappy customers and areas with the most issues.

Likes Least

Well since we aren't using the product yet the only thing that I found more difficult than I had anticipated is the onboarding process. I certainly can't blame that all on TeamSupport. We haven't been able to dedicate the time necessary to move this forward. Also we hope to build an interface to TeamSupport so our current CRM will be the database of record. This all makes for a longer onboarding time.

Recommendations

Have a list of functions that are must haves for you. Then get the free trial and see if it can do it or not. Set time out of your schedule to use the product during the free trial so you can make an informed decision.

Likes Best

It's very easy to navigate and user-friendly.

Likes Least

It can run very slow at times and take up a lot of time to find what you are looking for.

Recommendations

I really don't have any recommendations. This is my first time using a product like this.