TeamSupport Software


 

TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.

 

TeamSupport - Customer database
 
  • TeamSupport - Customer database
    Customer database
  • TeamSupport - Customer page
    Customer page
  • TeamSupport - Reports dashboard
    Reports dashboard
  • TeamSupport - Screen recording
    Screen recording
  • TeamSupport - SLA violation in ticket
    SLA violation in ticket
  • TeamSupport - Ticket grid
    Ticket grid
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

555 Reviews of TeamSupport

 

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Software Advice Reviews (151)
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Showing 1-20 of 151

rohit from Integrated Resources
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

great to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy Interface even for fresher who are new to industry of IT Helpdesk. Pricing is also considerable if we compare it to the services it gives.

Cons

Support from the company is very less if you have any issue with the software then you have to wait for it long time.

Review Source
 
 

Stan from CIH
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Helps with client expectations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

TeamSupport helps with the client expectations. It helps me reviewing any ticket assigned and help me manage the issue and resolve it within time.The ticketing management is great and have user friendly screens. Helps managing the tasks and the communication.

Review Source
 
 

Vicky from IdealUser
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Customer tracking got manageable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Customer tracking for their queries got manageable using teamSupport. It helps customers defining their issues via submitting the tickets.

Cons

The support care team helps customers replying tickets via the provided interface. Helps with updating the queries as needed.

Review Source
 
 

Jeff from Google Search Tips
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

TeamSupport helps our support team

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our support team uses teamsupport with the clients. Clients can easily contact our support team for any issues. Ticketing system helps managing queries. Query management for the customers is quick using teamSupport. It has a great user experience and provides easy to use options.

Review Source
 
 

Hina from ITG
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Managing customers are easier using TeamSupport

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

TeamSupport let us manage customer expectations. It helps customers to write a ticket and helps our team to receive notifications for every new ticket raised. provide an easy to use panel to mange ticketing support.

Cons

Easy to use interface which helps us manage customers. The functionality works great and allow us to help customers.

Review Source
 
 

Nicole from ITHACA
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Powerful Chat Server Integrated!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Helpful ticketing system. Great experience using TeamSupport. Easy to use and well defined functionality within the software. Helps with customer tickets.

Pros

TeamSupport helps our customers to connect with us on the fly. It's easy to communicate over chat and communication can be done instantly.
Have a great user experience which feels like Wow.

Review Source
 
 

Alan from Ftech int.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Ticketing system helps managing customer issues in realtime

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

TeamSupport provides an easy to use interface. The ticketing system is great and helps managing tickets well. We get notifications on time and can update the tickets according to the queries asked.

Cons

All features seem to be working well. However we are not using all of the features but mainly managing customer support which works great.

Review Source
 
 

Steve from ITH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Tickets management helps understanding Issues and Priority

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Nice functionality and a great tool. Do not see any issues with this application yet. Helps managing expectations well.

Pros

TeamSupport has been a great tool to manage the maintenance ongoing tickets. It helps tracking the issue and resolve it by assigning to someone to work upon it. Helps to manage customer expectations in the realtime.

Review Source
 
 

Eric from Onyx Spectrum
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The road to perfection is a long one, and TeamSupport is on it's way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TeamSupport is outstanding for B2B Customer Service/Technical Support/Ticketing. That is their targeted market segment.

TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C. But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

Pros

Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension.

Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho.

Excellent design, onboarding process, and features.

Cons

There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.

Review Source
 
 

Aglika from Alegeus
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's an easy to use the application and we like the email to ticket functionality. Our customers like the customer hub.

Cons

There is a lot of functionality that is not well thought out and management is not happy to make changes and work on enhancements. You get an attitude - it is what it is from the CEO and COO.

 
 

Maria from Epsilon
Specialty: Pharmaceuticals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Great product - Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a fairly easy system to work with

Pros

I love how TeamSupport allows you to search for tickets based on the customer name in addition to the ticket number. It is very user-friendly and easy to navigate around the system.

Cons

If I am viewing a ticket and click the back button, it brings me back to the main list of all tickets. I would prefer it bring me back to the place in the list where I was previously.

 
 

Matt from WebWorld
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Supporting clients remotely!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Clients can be supported with their issues anytime and from anywhere. Teamsupport provides good ticket management system which allows clients to put their queries and our team can help them easily once they receive the tickets.

Advice to Others

nice interface helps people easily work with this application.

 
 

Steve from IT Hands Inc.
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Ticket management is awesome and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Team support provides and awesome and easy to use ticket management. It helps users to select the needed details for describing their issues within the tickets. It has a good knowledge-base to help users with predefined issues. Helps with inventory as well.

Pros

The default theme for this application helps understanding it easily. Has nice layout and UI through the application.

Advice to Others

Great tool for customer support. Can be used on Intranet for your team members.

 
 

Bob from Canyon Pipe & Supply
Specialty: Distribution

September 2016

September 2016

Great Product, Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simple setup and can be as complex as you'd like. Support is always there to lend a hand.

Likes Least

The only thing I would like to add to the product is the ability to keep the adjusted size of the Tickets home page. I'd like that chance to be remembered next time I log in.

Recommendations

We tried a couple other products before choosing TeamSuppot and they their setup and ease of use was by far the simplest. Yet the package has almost everything you would ever need as far as features.

 
 

Austin from IdealU
Specialty: Software / IT

September 2016

September 2016

Collaboration with Customers got easier!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Collaborating with customers is never easy using online tools, but Teamsupport has made it easier. Teamsupport provides the right features which help you focus on managing customers. it helps great with support and ticket management as well.

Likes Least

Would like to see customer reports based upon defined customer groups. Applying current filters makes it little harder to get the exact report.

Recommendations

Managing customer info is easy using Teamsupport. Collaboration has been simple and easier. Ticket process works with working on customer queries.

 
 

Jason from PSM
Specialty: Energy

August 2016

August 2016

TeamSupport - Possibly the Best Issue Tracking tool for Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This software is able to be adaptable to all types of business models other than typical software tracking issues. Hosting this service on the web makes accessing our database possible anywhere in the world at fast speeds!

Likes Least

There is not much to not like. The features in this product where easily customized to our needs. Some improvements I could suggest would be to have the ability to link form lists between ticket types. Additionally requiring a Customer name for certain ticket types would be a great feature.

Recommendations

Give it a try! Setting up a trial evaluation is quick and easy, as new software should be. The people I have talked with at TeamSupport have been great help.

 
 

Julie from Allegiance Software
Specialty: Software / IT

October 2015

October 2015

Still Onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are still onboarding so I can't give first hand experience yet. But we are looking forward to the integrated email and chat features of TeamSupport. Also we are excited about the reporting features and how it will help us improve our products and services by identifying unhappy customers and areas with the most issues.

Likes Least

Well since we aren't using the product yet the only thing that I found more difficult than I had anticipated is the onboarding process. I certainly can't blame that all on TeamSupport. We haven't been able to dedicate the time necessary to move this forward. Also we hope to build an interface to TeamSupport so our current CRM will be the database of record. This all makes for a longer onboarding time.

Recommendations

Have a list of functions that are must haves for you. Then get the free trial and see if it can do it or not. Set time out of your schedule to use the product during the free trial so you can make an informed decision.

 
 

Stephanie from GroupOne Health Source
Specialty: Other

December 2014

December 2014

My Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very easy to navigate and user-friendly.

Likes Least

It can run very slow at times and take up a lot of time to find what you are looking for.

Recommendations

I really don't have any recommendations. This is my first time using a product like this.

 
 

Erica from Group One
Specialty: Healthcare / Medicine

December 2014

December 2014

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very simple and easy to use. It makes follow up simple.

Likes Least

It freezes up sometimes, but other than that, it is a good product.

Recommendations

It is a very useful tool for employees to use on a daily basis.

 
 

Melissa from GroupOne
Specialty: Healthcare / Medicine

December 2014

December 2014

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user-friendly. It's very easy to learn to use with very little training.

Likes Least

Sometimes, it locks up, and I have to log out and then back in again.

Recommendations

There are really none that I can think of at the moment. Don't fix what isn't broken.

 
 
 
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Showing 1-20 of 404

Ayushi from ASU

April 2018

April 2018

A great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Just tries the trial version of the software and was really impressed. WOuld certainly upgrade it to the paid version.

Cons

I have used it for a limited period. didnt face any issues. I would update it in case in future i face any issues.

Review Source: Capterra
 

Jess from BLE

April 2018

April 2018

Great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was an inexpensive and nicely designed software platform that allowed for better communication on projects.

Cons

Not a lot of design complaints maybe slightly bigger interface buttons but it was easy to use overall.

Review Source: Capterra
 

Sebastien from Orion Software
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very good software, we moved from an old HelpDesk system and this one is a huge improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Satisfaction from our customers, which is the most important thing. We now have a tool that is better for us AND has a direct impact on our customer base.

Pros

Communication with customers, this was key for us to get this and it delivered. Customers get instant updates on tickets and can update themselves.

Cons

Still haven't found a way to do mass communications, this would be very useful for us. Also reaching support is somewhat difficult, but not a big issue since the software is very intuitive.

Review Source: Capterra
 

Vince from Profitsword
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great Support ticketing system with great Customer Service tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The abilty to understand how your client are being affected by their tickets or support issues.

Pros

I really like the reporting features and the CDI or Customer Distressed Index. It allow us to see which clients are the ones we need to focus on or are potentially at risk. The Knowledge Base on customer portal or hub are great ways to share information to end users.

Cons

Easier ways to enter canned responses. It would also be great to be able to control how the articles display in the Knowledge Base or the sort order.

Review Source: Capterra
 


March 2018

March 2018

I have beem using Team Support since November. I love the majority of the functions and it is quite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to delegate our tickets to other Staff Members. I also like the ability to use public actions to keep communicating with the individuals tagged in a ticket or that initiated the ticket.

Cons

The functionality of the Back Button is difficult to navigate. You must use the back button on team support, not the browser. The Back button on the browser takes some getting used to because it signs you out of the system.

Review Source: Capterra
 

Tre from N Harris Computer
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

its User Friendly. The program works well within our requirements to be able to assist our customer in a timely manor

Cons

It is lacking Dashboard graph and reporting options. This is the only draw back I could come up with. For the most part The flow of the site fits for all of our daily uses and functions.

Review Source: Capterra
 

Morgan from Southern Pipe and Supply Co., Inc.

March 2018

March 2018

Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very easy and straightforward to use. There are tons of reports that I can put on my Dashboard that helps me track everything.

Cons

It can be a bit sluggish at times. Although that could be an issue on my end. Other than that I cannot think of a Con.

Review Source: Capterra
 

Hideki from PrintFleet

March 2018

March 2018

Now we have near 6000 tickets and TS is too slow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We could build en email base support operation with our customers. This is a big mile stone.

Pros

- Good user interface. Visually easy to understand.
- Easy to create the analisys report.
- Easy to manage the users

Cons

System is too slow often is freeze and having impact for our operation.
Also analisys function is too slow for some complecated reports/charts

Review Source: Capterra
 


March 2018

March 2018

I use Team Support daily and love the platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So easy to use from tracking everything for my customers to tracking mistakes and even using to produce time sheet reporting weekly for the support staff.

Pros

I can manipulate almost anything i need from Team Support for reporting. There are so many options that it has so that you can get the most out of your tickets

Cons

The search engine at the top could be a little better. Sort in order of a primary table then secondary. We search by customer, not ticket #. there are others ways to search. this is my main form of searching for issues

Review Source: Capterra
 

Ed from Best Innovation Group

March 2018

March 2018

Overall our experience has been great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall functionality is really good.
Strong feature set
Ease of use for the clients.
Ability to categorize.

Cons

The ability for us to customize certain things continues to be a challenge for us.
Ability to customize through CSS has limitations.

Review Source: Capterra
 

Bill from TESCO

March 2018

March 2018

Top-notch customer support. Issues are addressed immediately and we are always kept up to date.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and presents a customer-facing GUI that meets our and our customer's needs, The ticket automation functionality allows us to extend the software as needed.

Cons

There is nothing bad to say in my experience. We have used this software for a number of years now and have never run into any issues that stopped us.

Review Source: Capterra
 

Gabriel from GlobalReachTechnology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Using it every day. Would be good to have the possibility to authenticate using Google Idp.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Incident Management.

Pros

Easy to use. All you need in a single place.
Can be used from anywhere. Easy to add customers and users. Easy to create reports out of it.

Cons

External Authentication with Google would be useful. Integration with Atlassian would also be useful.

Review Source: Capterra
 


March 2018

March 2018

TeamSupport is all you need to efficiently organize your day to day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With this software it improves the experience of my clients, it is very powerful and has an easy to use ticketing system. The reports and table metrics help considerably the organization of tasks.

Pros

This software allows me to maintain a closer contact with my clients, in addition to managing all tasks efficiently. It has a very attractive interface, it is easy to use. You can track all the projects you have and thus provide a great experience to your customers.

Cons

What I did not really like was his free trial, it only lasts 14 days. I think it should be 30 days so that more people can have access to this great experience, and so be sure to buy the paid version.

Review Source: Capterra
 


March 2018

March 2018

Excellent for keeping us on task and helping us provide superior customer service every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service. It allows us to solve customer issues as quickly as possible while staying very usable and easy to use.

Cons

The navigation is simple and easy to use, but sometimes things seem lacking. G-mail integration is also somewhat delayed but has never failed and will always successfully submit the ticket. Otherwise we love TeamSupport

Review Source: Capterra
 

Jerun from Spectrum Comm

February 2018

February 2018

Helped our customer support immensily

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Improved our efficiency on the customer service sector of our organization. The dashboards are beautiful and make it very easy to use for everyday tasks. Highly recommend it!

Cons

Setup is a bit of an involved process because you need to map out your customer service goals. Take your time with it to get the most out of TeamSupport.

Review Source: Capterra
 

Pranay from Reliable Software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

It is one the best customer support tool. We solve the issues that customer face by using this tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Because of Teamsupport our customers problems are solved in very less time, this in turn helped us to grow very soon. Employee training cost is reduced as using this is very easy.

Pros

It is very user friendly and can be customized easily. It is available in low cost. Email integration system is very effective here. It has a Dashboard which gives complete outline of customers status with us. It also provides the option to track the history. We can also find the Live chat option in the portal.

Cons

Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality.

Review Source: Capterra
 


February 2018

February 2018

Good Help desk or customer support application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple and easy execution. Covers all the standard help desk needs. Simple pricing structure. Well ticket Management.

Cons

Reports cannot be generated in all formats. Slow in loading. Customization issues. Less third-party integration.

Review Source: Capterra
 

Matt` from Making Everlasting Memories
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

This product has met all of our needs as a customer support application. We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It definitely helps us coordinate our customer service efforts. It's so easy keeping things straight and accessing records on customers, calls, emails, etc.

Pros

It gives us the opportunity to do so much - track calls, respond to emails, provide chat support, host a knowledge base, host a community forum, etc. It's literally everything I need to do in order to provide top-notch service to my customers. It's a one-stop shop. Everything is easy to use and works extremely well.

Cons

If there is a downside, it is that there is a lot of functionality. At times it can get overwhelming to figure out how to do everything. Granted, I don't want them to dumb down the product because all the functionality is valuable. But just realize that with the level of functionality, it does take a lot of training and setup to get it to run how you want it to.

Review Source: Capterra
 

John from Amada America, Inc.

December 2017

December 2017

Very flexible and feature driven

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Got to view a complete help desk software

Pros

The flexibility and ability to handle customer demand. Application has the ability to support product management and customer management that other help desk applications do not which is a big plus. TeamSupport has a very active and responsive support team which was very impressive many times.

Cons

The interface I wish was a little more eye pleasing and wish there was a few more custom features.

Review Source: Capterra
 

Pritesh from ProfitSword, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

TeamSupport is a great ticketing software for small companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this for our daily operations. We are able to communicate with our clients and resolve issues.

Pros

There are many features that are available like the water cooler, wiki, customer portal, etc. The Wiki is the best feature because it allows us to document best practices and provides a medium of collaboration of work amongst different teams. I also like the different ticketing features that are available. Overall good product for a small company.

Cons

The search feature is not robust and the ticket management could be better. Jira has a better interface for ticketing as far as assigning child/parent tickets. It is difficult to search older tickets that we have worked on.

Review Source: Capterra
 
 
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