Desk.com Software


 

Desk.com is a customer support engine for customer service professionals in small and midsize companies. The system integrates with Salesforce and contains reporting features that can help administrators and employees manage customer service tasks.

With Desk.com, multiple support channels are combined into a centralized location so that inbound requests are visible in a single place. Channels can include email, phone calls and social media interactions.

Reporting features provide information about customer service activity and track data related to support issues. The system includes a number of built-in reports, as well as an analytics dashboard. Graphs allow for companies to see how many cases have been resolved and to drill down to the number of requests per agent.

Support is offered via email, over the phone and through community forums. Pricing is per user per month.

 

Desk.com - Business rules
 
  • Desk.com - Business rules
    Business rules
  • Desk.com - Case management bulk editing
    Case management bulk editing
  • Desk.com - Case management labels
    Case management labels
  • Desk.com - Productivity tools
    Productivity tools
  • Desk.com - Universal inbox
    Universal inbox
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

295 Reviews of Desk.com

 

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Software Advice Reviews (81)
More Reviews (214)

Showing 1-20 of 81

Hannah from Gap Inc.
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Service Cloud Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This app is so easy to use and customer support is awesome. Training is quick and easy too. The customization is a plus!

Cons

There are quite a few steps to take when finding the information we might need, which makes it a bit inconvient.

Review Source
 
 

Sasha from Life's Abundance
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

It has the functionality, but no bells and whistles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can handle large amounts of incoming, outgoing emails.
Easy to train new employees on it.
Has a lot of customization.
Good Customer service.

Cons

Very difficult to set up and figure out the rules.
Does not have newer features such as smileys and GIFs.
The chat box that many other companies have is clunky and not well designed.
Has not had updates, because its being take over and migrated to Salesforce.

Review Source
 
 

Monica from Inspired Bronze
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Ok for keeping track of customers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It makes for a very easy way to keep track of your customers information. Everything, including what items they order or what project you are doing for them all in one place.

Cons

There are too many steps involved to keep track of everything. Finding the information you need takes a few minutes, instead of being right at your finger tips.

Review Source
 
 

Carmen from Gattuso Consulting LLC
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Service Cloud Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Solid application. Great analytics and CRM functionality.

Pros

Very intuitive software to use. Good workflow functionality. Minimal training required. Good analytics.

Cons

It is a little expensive compared to other applications. Reporting capabilities could be more robust.

Review Source
 
 

Harmandeep from PeerIQ
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Salesforce.com Service Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really love the flexibility to setup customizations and different configs. It also has a add ons features which you require. The UI is pretty attractive and easy to navigate.

Cons

It has an automated support feature, which is not pretty good as it doesn't tends to your actual support needs. It requires a license which gets expensive.

Review Source
 
 

Cesar from Distrito Capital
Specialty: Public Sector
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

The best CRM software in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This app is awesome, because it offer a lot of services based on the cloud, you do not have to look for another one, this one is the best, it works through a big set of servcices, for of the most important are Marketing Cloud and Commerce Cloud, because with this two we can improve our selling and other servicies efficientely and fast. making a better relationship with customers and sellers.

Cons

It is a big expensive, so you have to think deeply if you want to pay that amount of money for a CRM app, but it is a good choice for improve your business and increase the revenues.

Review Source
 
 

Deirdre from Turbo Tax
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Collaboration with Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use since I am a long time Salesforce user. I've never needed to use support, but easy access is definitely there.

Cons

I honestly have not found any cons. However, I maybe at a huge advantage because I have used salesforce for many years.

Review Source
 
 

Kevin from Salesforce Consultant
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Service Cloud is next level service for your team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fantastic extras on top of a great platform. You can enact SLA's for cases based on accounts, set rules for escalations and paths for intervention with case management. Service Cloud also has a fantastic console that allows for easy customization to enhance user experience.

Cons

Service Cloud components are a little tricky to build at first. And a lot of the cool configuration stuff does require a bit of super admin skills. But once you have this up and running it's fantastic.

Review Source
 
 

Sunny from IdealUser
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy Modification

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce.com is very easy to use. They have very helpful, friendly and responsive staff. I am excited to see how my organization will expand the tools offerings.

Cons

Other Thant that we find no major flaws with the product. It looks like a traditional system but need to have more front-end capabilities improved.

Review Source
 
 

Haley from The Mint Julep Boutique
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Good For Tracking Concerns

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We use the service cloud to track customer concerns and help answer questions more efficiently. It helps keep concerns straight between employees.

Cons

There are little glitches, and as this is a cloud system, we can lose responses and information if our internet has problems.

Review Source
 
 

ADam from Electrical/Electronic Manufacturing
Specialty: Engineering
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Great to use, easy integration with Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Incredibly easy integration with salesforce, saving time and resources. Easy to use as well! Quick learning curve.

Cons

For me it was not a big con, because i use salesforce, but i feel it wouldn't be as easy to use if you currently dont use salesforce.

Review Source
 
 

Jason from DE-EL Enterprises, Inc.
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Expensive but Well-Respected

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

Cons

The biggest issue is this is going to be a large investment for your company!!! Make sure that your IT or support staff is up to speed before tackling the setup.

Review Source
 
 

Edward from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Improvement Over Previous CRM Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like that the tool allows for a great deal of customization depending on internal needs. It also integrates well with the sales cloud, allowing sales reps to have a good handle on customer inquiries.

Review Source
 
 

Priscilla from Electronic Caregiver
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

One Stop Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I this fitting many different types of businesses. Having different communication options is key when building a customer profile and It's hard to find things that are more of a one size. I could recommend this company to just about any business owner or manager.

Pros

There are so many ways to communicate with your team big or small. This allows you to be able to stay in touch and manage everyone in a more consistent and efficient way. You can easily talk to a driver and the driver can easily punch in information that everyone has easy and instant access too. I see this being a win win for customer and all the legs of the business.

Cons

I don't see how this would be worth the price for a company with only one other worker. However, if you were looking to expand this would be the perfect option to start with.

Review Source
 
 

Kevin from Megapath
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Service cloud on crack

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Service cloud like you have never seen. Amazing features and fantasric hud for service teams. Everything in one view that is actually everything!

Cons

A big change when first setting up for teams used to using salesoforce outside of the service cloud console.

Review Source
 
 

Haley from Retail
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Excellent for Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We use Desk in our customer service department and it is great for having many users in the same inbox at once. It pulls in our emails from several different accounts and even chat transcripts and facebook messages so we have everything in one place. Very happy!

Cons

Resolving many emails at once can be slow and every once in a while forwarding doesn't work, but these are usually quickly resolved!

Review Source
 
 

Anoosha from Taashee Linux services
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

One of most popular help desk solutions is Desk.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

If you are thinking about choosing Desk.com as a help desk software solution for your company then this article is for you. Our B2B experts prepared a thorough review of Desk.com pros and cons and analyzed what it has to offer to help you make an informed decision before you spend your money.
Email to Ticket Conversion
Knowledge Base
Self Service Portal
Multiple Service Level Agreement policies
Automations – Ticket routing, scenario automations
Multi-channel support, including Facebook & Twitter
Community Portal with Idea Management & Voting
Multi-product/multi-brand Support
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
Satisfaction Surveys
Leaderboard & gamification
Support Channels

Both services use various channels for customer interaction and support such as email, Facebook, Twitter, and community forums. The messages from all these services are gathered in a combined queue of support work. Freshdesk is better than Desk.com in this area as it offers ticket support in addition to phone support, while Desk.com offers only phone support.
Canned Responses

Both Freshdesk and Desk.com provide a way to use a library of snippets that can be re-used. If you need to describe certain features regularly to users, you can use canned responses to speed up writing the responses. This can help your agents save time and focus more on query resolution.
Third-Party Integrations

Both Desk.com and Freshdesk offer a range of integrations with other services like CRMs, bug tracking, e-commerce and more. Top integrations for Desk.com include Salesforce, MailChimp, CampFire, and TalkDesk. Top integrations for Freshdesk include SugarCRM, Capsule, Harvest, and JIRA. Both apps also offer REST APIs to integrate your own apps.
Devices Supported

Both Freshdesk and Desk.com support a range of devices including Windows, Mac, Android, iPhone/iPad, and Blackberry.
Customizations Available

Freshdesk beats Desk.com in this category as it offers a wider range of customizations including templates, fonts, button images, fields, and backgrounds. In comparison, Desk.com offers customization of fields only.

Cons

Desk.com’s new analytics dashboard lacks some basic functionalities and is not an upgrade compared to the older version. The company can also improve its customer support, and the Salesforce integation also needs some fine tuning. Freshdesk customers say the product is mostly good, but it can improve by extending multi-language support to the Solutions pages.

Review Source
 
 

Emily from CED
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Great issue tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

lots of features, great search, easy to use, fast, issue tracking, personalized queues, email notifications

Cons

some tasks can be cumbersome, with what seems to be an overly long number of clicks and different steps

Review Source
 
 

Shawn from Playboy
Specialty: Media
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Salesforce essential for big companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the prime CRM tool and most famous one out there. We are sent to the convention in San francisco every fall, and it is always a great experience. It is a premium software for big companies, and it has become the industry standard.

Pros

1. excellent CRM tools
2. Great analytics
3. Business growth metrics
4. Specific statistics
5. Company profile snapshots

Cons

1. Expensive
2. hard to get help sometimes
3. More options.
4. Some company employers don't believe in it

Review Source
 
 

ana from Chelsea Groton
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

I expected more, the behind the scene reporting was cumbersome. Loading leads into the system was a lengthy process

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great tools for call record keeping (calls and all communications)
Lead assignment between agents
Customer profile creation

Cons

Difficult behind the scenes (leads loading)
Working with excel and adding the leads to Sales Force was very particular and difficult

Review Source
 
 
 
Showing 1-20 of 214


May 2018

May 2018

Overall good, powerful and versatile.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce is incredibly versatile, does all the usual things such as order / client history, surveys, satisfaction results, etc. Learning it is pretty straight forward and plenty resources to find out what you don't know.

Cons

Customising Salesforce is a pain, it takes a long time to accomplish, which obviously has a direct impact on budget. Not so sure about the forecasting part either.

Review Source: Capterra
 

Lurdina from INIA-CENIAP

May 2018

May 2018

is a CMR platform that allows businesses to sell, provide services and do marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best thing about Salesforce is that all the information is updated in real time and available at all times, so it is possible to manage my business from the comfort of my home

Pros

It helps to efficiently connect with the client, monitors its user community, leads the software industry as a service (SaaS) for CRM in terms of cloud integration, and It is available 7 days a week.

Cons

It requires a high investment, it becomes less competitive when you search
Solutions that go beyond CMR

Review Source: Capterra
 


May 2018

May 2018

Great tool for a large sales team

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I like how easy it is to use, navigate , update customer profiles and use the reporting tools to measure sales metrics.

Cons

Sometimes this software can be a little manual entering new forms, prospects and updating client information.

Review Source: Capterra
 


May 2018

May 2018

A little too crowded

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this software primarily for approval purposes and to track which projects I am allocating my time towards.

Pros

Salesforce has immense capability. It is a software that can be used for so many different types of tasks and tracking. Perhaps because it has so many capabilities and is so widely used, Salesforce is very compatible with other programs and offers good integration.

Cons

The flip side of the pro, is that salesforce has almost too many capabilities, which inhibits ease of use. The webforms are quite crowded in my opinion, and are not necessarily formatted in a straightforward/easy to use format. For example, the steps required for a purchase request are not very intuitive.

Review Source: Capterra
 

Danae from CashParts

May 2018

May 2018

Useful tool to view and log customer interactions for a large sales team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like being able to see who spoke with a customer prior to my interaction with that customer. It helps to have background information when helping a customer through an issue.

Cons

It did not integrate well with our other program we used at the time (sx). As a result we had to double document things and it got confusing.

Review Source: Capterra
 

Natalie from GlynnDevins

May 2018

May 2018

Great experience with Salesforce. Easy to use and navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about Salesforce are the reports it generates. They are easy to access and digest the information. They are also customizable which is great.

Cons

Sometimes it seems there's an overwhelming about of information, but once you know how to sift through it, it becomes much easier to manage.

Review Source: Capterra
 


May 2018

May 2018

Keep your customers happy with Desk.com

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Collect, track and manage all your support tickets in one spot. Our company uses Desk.com for our customer support tickets. It keeps us organized and on-top of our customers needs.

Cons

There is nothing that I do not like about desk.com. The software meets all of our customer support needs.

Review Source: Capterra
 

Prabhjyot from UnitedLex Corporation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Salesforce is a best integration that help us to integrated with different tool like CR and CAS etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps to streamline the process and I can easily pull out reports. Salesforces keeps me organized and on task with my daily agenda. The ability to customize reports to our specific needs to our organization is very important and Salesforce has been great for this.

Pros

I like most about this software is very easy to use. The user interface is so simple that there is not much training required. We can store the data on cloud storage and it helps us to reduces the cost of purchasing data storage hardware for the user.

Cons

Salesforces allow to linked with different software but sometimes the data doesn't populate accurately. In addition, this is the expensive software which has features and functions but it is not fully custom solution.

Review Source: Capterra
 

Patrick from CAVU Securities, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Salesforce makes it easy to maintain a large group of sales prospects and integrates with outlook

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like the ease of use with this CRM and the fact that it integrates with our other softwares. We operate as a sales unit, so it is essential that we are aware of what other members of the team are doing at all times, and where they stand on different leads, territories, etc. It eliminates the need for additional forms of communication, documents, spreadsheets, you name it. This is essential for any sales team out there, regardless of industry.

Pros

We are a sales and distribution company for a number of investment companies that run mutual funds, hedge funds etc. We have a GIANT list of prospects and trying to manage all of that in excel spreadsheets would be a nightmare when you consider that we operate as a team and not on an individual basis. It's easy enough to use and integrates well with outside software, such as outlook and excel. Great product for sales teams**.

Cons

I'm really not a fan of the lack of a genuine support system. If you have any issues, your only option is to email the support team and they have not been very helpful in my experience. Unless you pay for the top tier of salesforce, there's no phone number that you can call. I wish they had a decent tutorial and moreover, there are some no brainer adjustments that could really improve the CRM, such as mass email integration. Perhaps there is a way, but the fact that I have not been able to figure it out or get a decent answer from support speaks to their support system.

Review Source: Capterra
 

Dan from RingCentral
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Manage your leads, opportunities and sales pipeline all in one console - Salesforce!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep an eye on your deals, prospects and accounts with Salesforce.

Pros

We use this every day, it houses all our leads, accounts, prospects, deals and account-related history. As a sales organization we not only rely on Salesforce for tracking our numbers we also use it to communicate with other departments for customer issues and concerns. It's the one sole platform where our clients' data lives.

Cons

It has the tendency to be buggy when it is integrated with other apps. We've customized it to create quotes for us and sometimes it would not show the right margin amount on the quote.

Review Source: Capterra
 

CJ from Whitaker Taylor, Wise Auto, Careerbuilder

May 2018

May 2018

It's the standard for a reason - it does some approximation of everything.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community.

Cons

One SF is your core CRM solution some of the more innovative companies in the Sales SaaS space are off limits - if you care about efficiency and integration. There's a sacrifice, but it's usually worth it.

Review Source: Capterra
 


May 2018

May 2018

My experience is on the Admin side as I develop it for my company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's extremely easy to use and user friendly. Customization are endless and it integrates seamlessly with all of our other 3rd party and in-house systems.

Cons

It can be a bit pricey, but it's worth it if you get the right people on it. There are little quirks here in there where you ask "why on earth would the not allow this?", but you can easily find a work around.

Review Source: Capterra
 

Russell from The Church of Jesus Christ of Latter-day Saints

May 2018

May 2018

Great marketing service for any team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to run a lot of successful campaigns because of this service.

Pros

It's enjoyable that you can run almost any type of campaign from salesforce. It's a powerful tool that can be customized for almost any campaign or company.

Cons

Customer service. It's really bad. We tried calling for an urgent issue we were experiencing. There were dead-end routes that would just hang up on you. It was impossible to find someone to help or actually had the ability to resolve your issue.

Review Source: Capterra
 


April 2018

April 2018

Great service for your business!!!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software allows you to manage emails and requests on social media from different customers on one screen. You can use it and customize it with ease.

Cons

I really enjoyed this software, the only thing I found frustrating was that it doesn't allow you to use the social media platform, Instagram.

Review Source: Capterra
 


April 2018

April 2018

Love the customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Answers the request within 12-24 hours and has produced the knowledgebase for the issues that we face.

Cons

The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.

Review Source: Capterra
 

maria teresa from genven

April 2018

April 2018

It is quick to use, it is not necessary to install any software or hardware for see results busines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has great ease of creation and control on the platform. It also allows us to have a quick response to any request.

Cons

it data can quickly become obsolete if it is not used in the system correctly. so it can be better

Review Source: Capterra
 


April 2018

April 2018

User friendly software for all departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Communication, data, efficiency.

Pros

I enjoy the chatter feature. It keeps our teams connected when we are all over the country! We've improved our communication and collaboration vastly over the last several months.

Cons

Building reports can be challenging since I am not an expert at that but when they are created they're very useful!

Review Source: Capterra
 


April 2018

April 2018

Used as a CRM for student retention efforts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This tool has been really hard to work with and configure, but it's the only game in town so it's hard to change away.

Pros

The ability to create new triggers and action items is easy. There needs to be a far better workflow management around it for managers to approve things, but if everyone is autonomous in the organization without accountability, this would be fine.

Cons

The software overall is quite difficult to implement and to organize. It's a really difficult experience for new users - only power users seem to enjoy the system and find it easy.

Review Source: Capterra
 

Ilse Yolanda from 3.zero

April 2018

April 2018

It is really easy to keep an eye on what your community are doing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits I get from using salesforce are exceptional. I am able to check on my days off what I need to look into when I get to work. I can see if a client has replied to my inquiry or if they are still getting more information for me.

Pros

Sharing information with my co workers is helpful, also traking what is going on as events. We can keep in touch longer.

Cons

Mobile interface is kind of deficent. The access is limited because interface is not bog enough to support cellphones or tablets.

Review Source: Capterra
 


April 2018

April 2018

Salesforce the ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits I get from using salesforce are exceptional. I am able to check on my days off what I need to look into when I get to work. I can see if a client has replied to my inquiry or if they are still getting more information for me.

Pros

I love how easy it is to track what is going on with incidents as a user. I am able to share case numbers with my colleagues and they are able to view events with me.

Cons

I wish there was a decent mobile interface. Each time I try and access on a mobile device it is very hard to navigate.

Review Source: Capterra