We have a great experience deploying Bitrix24 as our main platform to organizing and managing our customer related service. We also use the task management tools provided as our alternative task management platform and to manage my basic daily task.

Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details.

There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.

Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.

Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.

Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.

Real-time file sharing.Team collaboration.Task and project management.

It combines CRM, file sharing, time tracking, task and project management tools in one central repository.

I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

User Interface. Easy navigation Less Learning Curve

They use google translator for responding. so if they dont understand what you are saying them, its googles fault. You have to be awake between Midnight to 4 to get support from them or even a simple response. Most of them are Untrained and Inexperienced support techs.

Will not be ale to run my business without it

Bitrix24 runs our entire operation. From contact management to tasks and communication, all in one system

Sometimes some bugs do appear, but is manageable

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

It improves work flow by enabling secure, remote online communication. This solution uses professional-grade tools to satisfy all needs, from collecting team opinions to monitoring financial operations and trade.

Tasks, projects, and pipelines are Bitrix24's best features. It helps manage project roles. Functions can also classify members. It defines workflow management, project organization, and scheduling skills.

It is thorough and straightforward to integrate into business, so far. It's simple and customizable to your company's needs.

I like that this is a one stop shop for me and my co-workers. I work for a company that is all across the US, we have multiple clinics in various locations. This is a great way to streamline all of our documents, protocols, guidelines, and is a great way for us to keep in contact with each other.

I think that at times there are almost too many options for folders that it can be difficult to find what you are looking for.

This product gives adequate time to complete the tasks and projects

Project projecting information request is quickly responded to and what the upon by the certified partner

I use the software to plan and create the road map for the projects and also organize the tasks

it is a very useful tool for any business who wants faster and effective way of reaching and communicating with its employees.

Bitrix24 helped my company stay organized in its conversations with existing & potential clients.

It's mobile app functionality is quite limited. Bitrix offers a lot of features. It would be nice to have those features laid out in an easier layout.

It has been 2 years and as of now, i have not thought to look for any other platform. if ever anything pops up, i consult my service provider, and every time we see that it can be done or added to my existing package. i will give it 5 starts for making my life easier.

More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted.

Took me time to think, however, yes it does need little help when it comes to reports.

Bitrix24 facilitates team management

Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start.

It's a good software, but to tell the truth, customer support is limited. Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes.

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur. I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations... As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore You can try it for free and send me a comment about it.

1.-) Super customizable, multi pipelines, streamlined CRM 2.-) Great team management and employee time sheets system 3.-) Unified communications 4.-) the ability to attach phone numbers to it (and make and receive calls) 5.-) Multichannel contact widget for your website, directly connected to the CRM 6.-) Automation and visual workflow designer 7.-) website builder included (awesome for landing and squeeze pages) 8.-) Taks, Schedule and project management 9.-) Great community support

- The free version attaches a Bitrix24 reference at the bottom of every email. - A couple of functions are not polished or clear enough (at least for me). - Don't have an accounting feature.

Bitrix24 has strong potential but sad to express, they are not a serious organization with its product development module is of still old age. Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab. Humble request please understand and Learn the basics of sales, what is important aspects to measure in every organization in sales is employee performance and lead management efficiency, The customer service you keep on banging your head but their support is like if they want they will give else you keep on reminding Hope you understand and trust your customer's hard-earned money, understand their problems, help them grow with the right kind of solutions, rather than just with your patient reply, "SORRY we don't have this feature right now, new development request has been created."

When you are working on a sales CRM, the team's performance report is of utmost importance. I have been doing follow-ups for the last month and the reply is that as of now there is no such report in their system. We are using it for our service industry. Just a disaster system, 2 years the money is sheer loss of money and more than that loss of trust and respect towards this brand who is least serious in considering the basics of employee daily/weekly/monthly performance report.

You check for any basic report you will not get. Their system cannot give reports based on your custom fields and thus the entire system fails to adhere to basic sales processes. Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment. Bitrix24 lacks sheer understanding of the basics of the sales process Before any sales deal happens there are various stages towards that success first it begins with lead validation, if the lead is not validated then it's a sheer waste of time, effort, and energy. So after lead validation, the mail is sent after that follow-up begins then its success or failure Everyday sales team have to work on this process but sad to say No reporting structure at all -Employees Lead Management (the chart is showing but not working in CRM ANALYTICS) -Custom field tab reporting not there at all -If you want to see entire sales employee's daily activities Bitrix24 does not has it at all like how many leads validated, email sent, call made, task scheduling -Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features -If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24 -They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example. -Your email bounce back no reports

Bitrix24 made a difference me unravel issues related to separate whereas working with a few accomplices and colleagues from other cities or nations, I can effectively share and track any assignment related to our company. We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance. We utilize it over all divisions to make strides execution and collaboration. Bitrix24 is making a difference us oversee our lead era pipeline and makes a difference us analyze and venture income from distinctive trade channels, it too makes a difference computerize certain forms inside lead era.

It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data.

In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design.

overall is a good trusted CRM that does the de job for an affordable price, and a lot of functions, and has scalability. you may understand that support is a bit limited for advanced stuff.

It s is a good CRM option, the price is based on plans which include a number of users and functions (but others may charge per users and pers functions) for less than 5 persons can be pricy, for 100 users is very very affordable, also a free staring option. It is big enough to have a lot of forums and supportThe support is accessible but limited Yt has a lot of functions, a lot you won´t worry about missing a function on scalability.

-They may change the prices and plans at any time (and it goes up) it happened to me twice all ready, an email saying our prices will increase in one month, and nothing to do. about 20% each time.-Support may be very limited, it may end by saying please contact a local partner for that.

The Problems we are settling is our Project the board and correspondence issues. Yet, with everything taken into account Bitrix is taking care of its work for our organization

What I like when utilizing Bitrix is that there are various types of how to deal with a venture. The client the executives is likewise a major in addition to us in our organization as we are partitioned into independent divisions that has every one of its own workgroups. For each errand you can designate, track, have cutoff times and fuse it to your functioning arrangement when you time in to their underlying working day include. Client Dashboard Having your own profile and can transfer records unto your drive is an immense assistance to us as we would require a distributed storage and across the board to keep our work streaming. Group Collaborations Additionally, the capacity to have a visit in a CRM which has call/video empowered truly assisted our group with working and convey better as we are generally working distantly. You can utilize the searchbar when utilizing the visit which I think helps when you failed to remember a few things when to conversing with a colleague.

What I don't care for is the point at which I am remarking to an assignment you can't utilize your standard tab keys to embed a few spaces. I realize it's a matter of inclination yet when you are utilizing the projectile alternatives of their rich content manager you can't utilize internal slugs see reference model [SENSITIVE CONTENT HIDDEN] which is discover irritating as we use it regularly. What we do is we make a different google docs that way we can indent into the list items.