--- title: "Bitrix24 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bitrix24. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bitrix24 is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/bitrix24-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) / Bitrix24 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/bitrix24-profile/alternatives/) # Bitrix24 User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 1,008 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 469 reviews (47%) - 4 stars: 360 reviews (36%) - 3 stars: 120 reviews (12%) - 2 stars: 29 reviews (3%) - 1 star: 30 reviews (3%) ### Most mentioned pros - The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. - Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. - On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. ### Most mentioned cons - Performance may occasionally feel slow, particularly when working with large amounts of data. - Some basic functionalities, such as visibility settings, role management, and profile handling, are crucial and contribute to this feeling of not enough. - The initial setup and customization process also required more effort than expected ## Bitrix24 customer reviews Showing reviews 1-25 of 1,008 (page 1). ### Streamlined BD operations - Overall rating: 5/5 - Reviewer: Peter C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It makes lead management quite easy by prioritizing high-value opportunities. I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform. #### Cons Since I have been using it, there have been no big issues. The user interface is confusing at first. Advanced reporting features are not that accurate. #### Reasons for switching to Bitrix24 Bitrix24 has more powerful features than Marketo Engage. #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Peter! We look forward to continuing to support your firm's growth and success. Replied July 2026 --- ### Best All in one Tool - Overall rating: 4/5 - Reviewer: Aviraj N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation. #### Cons All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean. #### Reasons for choosing Bitrix24 The pricing is very economical in comparison to the features it provides #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aviraj! We look forward to continuing to support your firm's growth and success. Replied May 2026 --- ### Master Reviewer - Overall rating: 4/5 - Reviewer: Mike F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Bitrix24 has been good for business and very good for scaling teams, would definitely recommend it to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Bitrix24 are its core features for project & task management and also good for communication. #### Cons What I like least about Bitrix24 is that it can be a steep learning curve and the interface can feel crowded. #### Vendor response Hi Mike! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. Replied March 2026 --- ### A Powerful All-in-One Tool with a Steep Learning Curve - Overall rating: 3/5 - Reviewer: Adrian U. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a comprehensive solution best suited for businesses that want everything in one place and are willing to invest time in learning and configuring it. Once set up, it can be extremely efficient, but the initial experience may feel heavy and sometimes frustrating. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many separate tools #### Cons It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it. #### Vendor response Hi Adrian! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. Replied September 2025 --- ### Powerful all-in-one platform with a small learning curve - Overall rating: 4/5 - Reviewer: Furkan A. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been very positive. After spending some time learning the platform, it became an important part of managing projects and customer relationships. It’s not the simplest tool to start with, but the flexibility and wide range of features make it a solid choice for growing businesses. I would recommend it to teams looking for an all-in-one business management solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Bitrix24 brings many business tools together in a single platform, which makes daily work much easier. I mainly used it for CRM, task management, and internal communication, and having everything connected saved a lot of time. The automation features are useful, and the level of customization is impressive once you understand how the system works. It offers great value considering how many features are included. #### Cons The platform has a learning curve because there are so many features available. Some settings and menus can feel overwhelming for new users, and the interface occasionally feels crowded. Initial setup also takes some time if you want to customize workflows properly. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Furkan! If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. Replied August 2026 --- ### System IT und Marketing - Overall rating: 4/5 - Reviewer: Sven K. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. #### Cons The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. #### Reasons for choosing Bitrix24 The switch has not been finalized yet, as we are still in the testing phase. However, it is very likely that we will make the change if the current trend continues. The price-performance ratio also plays a crucial role in this decision. #### Reasons for switching to Bitrix24 The main reason for the switch is indeed the price-performance ratio. #### Vendor response Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better. Replied June 2025 --- ### Bitrix24 is a All-in-One CRM platform that delivers - Overall rating: 5/5 - Reviewer: Remy C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. #### Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. #### Reasons for choosing Bitrix24 Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the Bitrix24 team. #### Reasons for switching to Bitrix24 Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. Bitrix24 allowed much more scalability and included functionality that I required #### Vendor response Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. Replied June 2025 --- ### Bitrix24 best features - Overall rating: 4/5 - Reviewer: Rashmi A. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I like to use Betrix24 to get data of employees. I don't need to save everyone's contacts it just syncs the contacts. All the informations is at one place make it useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Management of employees is good. Profiles are well devided into only needed information. #### Cons Sometimes when internet is slow, it doesn't apply previous actions to it. #### Reasons for switching to Bitrix24 Using bitrix is way more easier than using Zoho. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Rashmi! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied April 2025 --- ### Great if you are linking sales to projects. - Overall rating: 4/5 - Reviewer: Amir H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. #### Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. #### Reasons for switching to Bitrix24 Trello was easier to use and free of charge for most of the features needed. #### Vendor response Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. Replied May 2025 --- ### bitrix24den - Overall rating: 4/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate the CRM, project management, and collaboration tools. However, take note that the platform's extensive functionality comes with added complexity and a learning curve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros comprehensive all-in-one platform with strong collaboration features with great value compared to buying multiple tools. #### Cons Customer support could be better and customizations and advanced automations require extra effort, also steep learning curve compared to other CRMs. #### Vendor response Hi Denis! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. Replied September 2026 --- ### Best business process software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My experience is really good. i think bitrix is the best CRM in the market #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. #### Cons it is a bit expensive compare to other CRMs. #### Reasons for switching to Bitrix24 Before in excel we manually add leads or client info. but now everything is automated #### Vendor response Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. Replied January 2025 --- ### Easy and Simple app - Overall rating: 5/5 - Reviewer: Jan A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered A great and simple experience. Great way to handle your business and employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The great overview and desktop layout. The many features. The simple and easy way to handle your business #### Cons Nothing Yet. I am still testing and I am almost sure this is my platform. #### Reasons for switching to Bitrix24 More simple and easy platform to manage your business #### Vendor response Thank you for your comprehensive review of Bitrix24, Jan! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. Replied January 2025 --- ### Simple and intuitive CRM without many complications - Overall rating: 4/5 - Reviewer: Becky F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Bitrix24 allows us to monitor agency projects from start to finish, as well as sales processes and metrics. So we don't need a plethora of specialized platforms or pieces of software for each task; instead, we may use a unified system. It's also really convenient to keep all of your files in one place on Google Drive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel. #### Cons For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive. #### Reasons for switching to Bitrix24 The simplicity with which we can tailor our pipeline to our specific needs, navigating between items and gaining a firmer grasp on the sales process. --- ### A Solid All-in-One Tool With Room to Improve - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bitrix24 has been very positive. It’s helped me organize projects, streamline communication, and manage clients more effectively. While it’s not perfect, the value it provides as an all-in-one solution is hard to beat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Bitrix24 is that it combines so many tools into one platform task management, chat, CRM, and file sharing. It keeps my team aligned without having to switch between different apps. The workflow automation also saves a lot of time. #### Cons The interface can feel cluttered at times, and there’s definitely a learning curve in the beginning. The mobile app also isn’t as smooth as the desktop version, which makes working on the go a bit tricky. --- ### Bitrix24 is flexible and scalable - Overall rating: 4/5 - Reviewer: Mathew M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It makes communication easy with you team, you can assign tasks, get tasks report in real-time and act accordingly to enhance performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like it's stability and scalability, This tool handles complex tasks and simplifies the tasks workflow. It offers a variety of services including communication services. #### Cons It's complicated to beginners as it requires complex system setup and it's pricing high to small businesses #### Vendor response Thank you for sharing your valuable feedback on your daily use of Bitrix24, Mathew! We look forward to continuing to support your business's growth and success. Replied December 2025 --- ### We Made bitrix24 our nonprofit organization’s digital home. - Overall rating: 4/5 - Reviewer: Malachi L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We have consolidated our outreach and operations under the same roof. It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Bitrix24 is the all-in-one platform for us: CRM, Task management, Internal chat. In a small team it kept me from having to constantly switch between 4–5 different apps at any given time. I really appreciate intranet and calendar options. #### Cons The interface is not exactly the most intuitive. We all took a couple of weeks to adjust. But it work smooth after some experience. #### Vendor response Thank you for sharing your valuable feedback on your daily use of Bitrix24, Malachi! It's great to hear that our platform plays a crucial role in your organization. We look forward to continuing to support your growth and success! Replied June 2025 --- ### Bitrix24 Review as new user - Overall rating: 5/5 - Reviewer: Rajesh C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Functions are numerous like a tasks management or a full crm. I appreciate because it avoid use of several solutions and more fees. #### Cons Actions could be easy in a more clean interface. It need too many clicks for the smallest thing and export in sheet format was not working. #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Rajesh! Replied July 2025 --- ### Bitrix24 is outstanding interface - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience with bitrix24 is good . its flexibility and interface is outstanding #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked The most liked feature is bitrix24 all in one approach.its providing a wide range of tools within a single platform .bitrix24 is convenient,easy & simple output for all type of businessess. bitrix24 can be accessed from any device through internet #### Cons Bitrix24 have full of advanced features.so if you have less knowledge then you have to learn #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. Replied February 2025 --- ### Good as a starting platform - Overall rating: 3/5 - Reviewer: Luca R. - Verified reviewer: Yes - Industry: Online Media - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered As the first platform we used as a database, we were overall satisfied, despite it is not as deep as the current and more developed software and tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It was our first Sales management platform, so it was good since we had nothing else to compare with. We were overall happy with the service #### Cons It was not as developed and deep as a tool, for example, Salesforce, allows fewer things, despite being enough if you don't need a lot of things, but just a database. #### Vendor response Thank you for taking the time to share your thoughts and experiences with Bitrix24, Luca. Replied April 2025 --- ### Intuitive Platform For Managing Tasks & Projects - Overall rating: 5/5 - Reviewer: Maryanne N. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It is amazing getting everything that you need in one platform that is also easy to use and it is also cheap. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me. #### Cons Bitrix24 is fine by me and has no issues. #### Vendor response Thank you for sharing your positive experiences about Bitrix24, Maryanne. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied January 2025 --- ### My experience with Bitrix24 - Overall rating: 5/5 - Reviewer: Muna N. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are many features and settings, which makes the platform feel complex and overwhelming for new users. It takes time to understand and use all the tools effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Bitrix24 now is that it brings many tools into one platform. Task management, CRM, and team communication are well integrated #### Cons What I like least about Bitrix24 now is that it can feel overwhelming at first. There are many features and settings, which makes the learning curve a bit steep for new users. --- ### a powerfull crm - Overall rating: 4/5 - Reviewer: diego p. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros we use it as a crm, for our group of operator. we write down intervent number, done\to do with photos and attach #### Cons web app non very user friendly, app is better #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Diego! Replied April 2025 --- ### Support have good knowleage - Overall rating: 4/5 - Reviewer: brian h. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I am more and less new, but they are good to help us #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I get my solution and I can now work better #### Cons The support Waite time was the worst, took to long time #### Vendor response Thank you for taking the time to share your thoughts and experiences with Bitrix24, Brian. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. Replied December 2024 --- ### Keeping everything in the same place; tasks, tools and teams. - Overall rating: 4/5 - Reviewer: Connor F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Proven game changer tool for empowering team meetings to be more productive and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned. #### Cons It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work. #### Vendor response Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied November 2024 --- ### A review from an implementation specialist - Overall rating: 4/5 - Reviewer: Amer A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered The overall experience is going well with us and with our clients. Some minor changes might give us more flexibility with the clients. Like TikTok integration , ability to connect more than 1 Meta ad account with Bitrix24. Also in the automation part , if we can add some more tools to deal with the product section it will be better. And thanks for your efforts! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The on premise version and the customization of it. #### Cons It doesn't support connecting more than 1 ad account on Meta and UTM parameters are not being sent from Meta to Bitrix24 #### Vendor response Thank you for your detailed review and for sharing your experience, Amer! Your insights are valuable, and we'll consider them for future improvements. Thank you for your support and for being a part of the Bitrix24 community! Replied August 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/?page=2) --- Bitrix24 Reviews, Pros and Cons - 2026 Software Advice