SalesNOW Software


SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cycle including contact, deal, case and lead management, company tracking and sales reporting. It is also available for on-premise deployment.

SalesNOW allows users to take sales notes, log their calls, and capture emails automatically; train new employees by keeping corporate account histories of clients; gain a dashboard view of activities of sales representatives; and view various sales data, including next steps on leads, deals, and cases.SalesNOW also allows users to customize tabs, reports, and data fields and provides visual, graphical representations of sales forecasts, funnels, and activity reports. The solution offers a mobile application for Android, iPhone, iPad, and Blackberry devices.

SalesNOW is available on a monthly subscription basis that includes support via phone, email and through product tutorials and manuals.

Mobile View
Mobile View
Mobile View
Emails
Emails
Case Management
Case Management
Desktop View
Desktop View

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8



55 Reviews of SalesNOW

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 55 reviews

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Sara from Plastic Industries, Inc.

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

SalesNOW 5 stars across the board!

The SalesNOW team is amazing! 5 stars across the board

Pros

Ease of use
Ease of customization
Outstanding customer/technical support

Cons

I have been using the software for over 2 years and I have not found a challenge to speak of.

Patrick from Metrowide Appraisal

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

SalesNOW Review

We started using SalesNOW 3 years ago which has a great support team!. We did this to replace an older Dos-Based-CRM which only had 1 supplier. I would best describe this experience from a song by Boston, Don't Look Back!

Pros

High level of security. All information is easily retrievable. Great CRM which tracks everything!

Cons

I don't have any complaints as this software does what it's supposed to do!

Sharon from Elite Product Solutions LLC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great tech support

I realized that help is always at the end if a phone call. Anytime I reach our for guidance or help with Sales Now issues are resokved.

Pros

Very easy to use and customized to my business.

Cons

Don't have a person to send sales orders to and have them update the account.

Chris from Plaza ADA Solutions, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Basic & a bit clunky, but excellent support

Pros

Straight forward, intuitive, and comes with exceptional service.

Cons

All but the most basic of customization requires assistance. User interface feels dated and clunky.

Lynn from Pirrello Enterprises

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Software & Support

Now we actually ARE keeping track of what is going on with Leads and following through to the Deal. I can see an improvement in our sales - for the better!

Pros

The service, support and ease of use of the software.

Cons

The only problem we had was getting people use to using this.

Kristy from 3D Metal Homes

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Program...Better Customer Service!!!

I use SalesNOW to keep track of clients and vendors. I was able to use SalesNOW seamlessly with my lead generator so that when each lead came in all the information was already entered into SalesNOW. I loved the ability to attach bids and other documents to each contact. It makes it easy for different departments to look at one contact and see everything that has been done with that client including any paper documents.

Pros

SalesNOW CRM software is easy to use. I had a little experience with some of their competitors and SalesNOW was so much easier to use. It was a breeze to customize this CRM to my business and my needs. If there was ever any questions on my end their support staff was always there to help. Their team assisted us in creating a form that would work seamlessly with our lead generator. I would highly recommend SalesNOW for all of your CRM needs.

Cons

I don't have anything negative to say about SalesNOW

Chris from Prodigioso

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The best CRM

Pros

Customizable and fantastic customer service

Cons

Old style design and layout of screen options

TONY from Star Tractor Ltd.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Good value, necessary features, no frills

Overall a very positive experience. Very good and accessible tech support. Good price point. Has all the features I "need" (would like to be able to scan business cards with OCR directly into database).

Pros

The lower cost as compared to other options.
The minimalist design - I use a fairly high percentage of the available features, whereas other products I looked at, I would have utilized a very small percentage of the available features (and consequently would have paid for a lot of features I would never use).

Cons

It is quite slow at times, especially when sorting / filtering / searching.
Lack of ability to scan business cards.
Clunky navigation at times. For example, when entering a new company and then adding a contact, once saved, it goes back to my main screen of alphabetically listed companies. Then I have to find the company again, open it, and add another contact.

Michelle from Timberwood Panels

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

SalesNow - the CRM that does the job and more

I have been dealing with SalesNow for many years now and I have always found the team at SalesNow extremely helpful and while there are many CRMs out there with many features I find SalesNow the most flexible for our needs.

Pros

The flexibility of the product - with the ability to customise where required and the most efficient support around.

Cons

I am "nitpicking" when I say the GUI could do with some modernisation.

Andy from Saf-T-Glove

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Amazing product!

Any issues that came up was resolved within hours.

Pros

The user interface is much more intuitive than crm’s my company has used in the past. My outside reps love the mobile app. I have real time information on my teams pipelines. The customer service is exceptional and they helped customize the program for my business. Overall you cannot beat this CRM for the money.

Cons

I honestly can’t say anything negative about this CRM. I wish I found this CRM sooner.

Mark from Peak 8 Solutions

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Info

Very happy

Pros

Easy to use and great customer service, I would highly recommend

Cons

There is nothing that I don't like about it.

Marshall from Mid-Atlantic LECET

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great product and service for my business

The product and people at SalesNOW has been great to deal with. Any issues that I have are taken care of quickly and they are always super responsive. I am able to keep track of my (6) sales representatives spread out across a (6) state territory very easily all from my computer by checking in on business development deals that they are pursuing. For the price of competitor products, you can't beat what you get from SalesNOW!

Pros

The software is easily customizable depending on what you need as a company. When I first signed up, the people at Sales Now were able to get what I wanted in the program and they were able to input data that I already had from previous CRM program that I was using. The mobile application is something that for me, takes the software to another level, as I am able input information immediately or pull it up from the road when visiting contractors.

Cons

There is honestly nothing that I can say negatively about the software. It was a little bit of a learning curve from some of the older representatives that I manage, but overall the program doens't have any real cons in my opinion.

Timothy from Monarch Steel

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

We need Sales...NOW!!!

Great company...great people...great product...great potential.

Pros

There are three primary reasons to consider SalesNOW as your CRM...

1) The upfront Qualifying and Profiling of your needs is critical in providing the right solution for your biz
2) The ability to customize fields and create your specific template is awesome
3) The people at SalesNOW actually care about helping you create a viable solution to your needs

Our company really is a customer...and we are very satisfied with the product and the experience.

Cons

I would like to create forms and templates...but we are on a budget.

Mallory from Brandon Miller Group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

SalesNOW Review

I really like SalesNOW - they are super attentive and it's great for someone who is lookign for a CRM at a great price.

Pros

I really like how customizable the software is and how available the support team is. Also, the price is great!

Cons

The software has its limits and is a little clunky to use. Also, every time you want to make a change after the initial setup, the customization fees can be steep.

Dudley from GENESIS MOBILE X-RAY, LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Highest Quality CRM on the market

SalesNow keeps me in communication with my Sales Team! I have used other CRMS but nothing works Like SalesNow! Look me up on LinkedIn I will tell you how they have customized it for our needs!

Pros

Me and my team use the mobile app daily! It works great and SalesNow customized it specifically for our needs! It keeps me up to date in real time with my Sales Team!

Cons

No cons here! If I had some cons they fixed them in the first few days!

Ben from IFCO

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

IFCO - review

Mark Durst and his team are very attentive to our needs. They go above and beyond to meet our expectations. They are very responsive and offer great problem solving solutions.

Pros

The system is very versatile and allows us to be creative with our solutions.

Cons

At times the program can be slow to load.

Chris from TWGW Inc. Wilson's NAPA Auto Parts

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

SalesNOW Review

We work with many vendors and no one exceeds the customer service level of the folks at SalesNOW.

Pros

Cost/Benefit is very good
The staff at SalesNOW is very responsive and eager to help

Cons

It is generic so some things do not relate directly to our business model

Nicole from Black Press Media

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

August 2018

Review

Pretty great, they always get back to you at a reasonable time, polite and the product is overall really great to use.

Pros

I like the layout on both the app and computer, easy to use and maintain

Cons

Email integration is not part of salesnow

George from Eaheart industrial Service

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Support and Responsive

We have better visibility of what is happening in the market in our territory and industry. We are handling more sales contacts with the same people. No way would we ever go back to living without it.

Pros

We were looking for our first CRM, and searched the internet for a cheap and flexible product. What we found was competitive priced. In no way did they come in a cheap, they provided value that went well above what we spend every month. They also customized design, settings and manufacturer interface for us. The support and response has been fantastic for over 2 years.

Cons

Our own learning curve and implementation. We had to overcome the resistance of our sales team. Once it really got going it has taken off very well. Mostly it took showing them that we would not back down, and that we were going to stand behind our decision and use more of the software, not less.

Sarah from Hotel Resources

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great product! Very affordable and versatile for our sales needs

Pros

We switched to SalesNow from a much pricier product and couldn't be happier. Not only is SalesNow VERY affordable for our company, we are able to customize and tailor SalesNow to suit our unique sales needs. The customer support is AMAZING! Our Account Manager, Caleb, continues to go above and beyond! I have recommended SalesNow to many of our clients and wouldn't hesitate to recommend to anyone needing a highly customizable, versatile, affordable sales solution.

Cons

There are very few cons. Anything challenging we've encountered, we've been able to find a solution or workaround, thanks to our account manager and the development team.


Displaying 1 - 20 of 55 reviews