Chime

Find out more:

0

Recommendations

FrontRunners 2020

Find out more:

About Chime

Chime is a marketing and customer relationship management (CRM) suite designed for small and midsize real estate businesses. Chime provides team management features, lead and customer management and content management. Chime sends automated alerts when a new lead is entered, and users can also configure automatic reply emails for new leads. Managers can use configurable assignment rules to automatically assign leads to specific agents. Email marketing campaigns can be set up for individual agents or an entire organization. Chime’s content management system provides configurable templates and color schemes for company websites. Website features can include live chat between agents and site visitors, a property search tool and blog comments. Visitor activity on ...

Chime Pricing

Individual Agent - $300/month for IDX website plus intelligent CRM Team (2-9 users) - from $350/mon

Starting price: 

$29.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 6

Dashboard reporting

Headshot of Software Advice Advisor

Find the right CRM Software for you.

What key features are most important to you in CRM Software?

Chime User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4

Functionality

4.5

Showing 1 - 5 of 61 reviews

User Profile Picture

Mary

Coldwell Banker Residential Brokerage

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2018

Serious Realtors' CRM

Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business.

Pros

Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

Cons

It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

User Profile Picture

Daniella

Green Thumb Organix

Verified reviewer

Company size: 1 employee

Industry: Alternative Medicine

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed April 2020

Chine makes it easy!

My overall experience with Chime was great. They know how important our money is, and have developed a software that makes is very simple.

Pros

I love how easy it is to use and navigate this software. Transfers and payments are quick. I've never had an issue with them before. I also liked the low to no fees depending on how you use it.

Cons

The only thing that I disliked was the amount of time it took to get my debit card through them. This may just be subjective due to where I live, but I had to wait 2 weeks for it. This makes it difficult to manage my own funds without accessing it.

Thaine

My Colorado Dream

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

4

Customer support

4

Functionality

5

Reviewed May 2021

Is Chime CRM worth upgrading to from Follow-Up-Boss

Overall we are happy and frustrated at the same time. When a product is so close to being great it is frustrating that we cannot get the last few frustrations worked out. The Customer support has been great 90% of the time. Occasionally, a silly response is provided by customer support, but I realize they are only communication what they have been told. It seems that feature requests are being taken seriously but I will know for sure when some are in future releases. Much effort is put into onboarding and training and that was a good experience, however after that my new liaison with Chime seems MIA.

Pros

The fact that Chime has the key tools necessary for a real Estate CRM and is on target with the implementation of most of them was very intriguing. We love the integration of "Listing Discovery" which is basically an MLS interface that is very convenient for creating Listing Alerts for clients, inserting listings into emails (not supported by the Chime SMS texting), and setting up Hot Sheets for easy listing reviews. We are happy with the Contact Pipeline view that mostly leverages Pipeline stages and Groups (tags and other filters are supported. Very happy Chime Provides basic Transaction Task Management (this feature lured us away from FUB) Very happy with the Chime AI so far it has been more effective than the YLOPO AI with prequalifying our leads.

Cons

The Curaytor provided Website has poor navigation between listings (the "Prev" and "Next" are hidden unless you scroll down the page). potential clients do not realize they can access additional listings within their listing alert. Seems like an easy fix, but it is not being addressed by Curaytor or Chime. The Texting is SMS vs MMS (hard to send nice listing texts with link preview, emoticons, etc. You can only text to one recipient at a time which is not convenient when sending a text to a couple (Chime states they are working on MMS). The contact Search box is hidden unless you hover over a magnifying glass icon slowing things down (please stop being fancy and put a box where it eventually appears). Only one Lead Pond is provided in our package (We were accustomed to more in FUB). Transaction Task Management is a bonus compared to FUB but I wish I could have Transaction Level Custom Fields, the ability to template my transaction expenses/commissions, assign tasks to other members of the team, and reorder the tasks within the template configuration screen.

Gary

Real Estate Brokers of Alaska

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

2

Reviewed January 2020

Chime is long of features-very few work

We have been throught no fewer than 7 or 8 success managers. I had t quit working it so I could finally go get some sales.

Pros

Smart plans-after one year, will not automatically start. Do no move to next plan as designed. Importation was terrible. On boarding we had hundreds of hours trying to get it to work. We have had 4 "success" managers in the past 7 weeks. Does not work as they say. I can honestly say, we have spent over $5500 on Chime monthly fees, and hundreds of hours. Not responsible for one sale. In fact, i can say that they have slowed my business. I DO NOT RECOMMEND YET. I have not given up, but I should have.

Cons

EXTREMELY FEATURE RICH AND YOU DO NOT HAVE ANY IDEA IF THEY WORK OR NOT...or worse, are they currently working?

Reasons for choosing Chime

THe sales buy promised it would work. It has not worked at all so far. Way to feature rich and there are a tone of bugs.

Melissa

Winn-Dixie Stores, Inc.

Verified reviewer

Company size: 51-200 employees

Industry: Supermarkets

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

2

Functionality

3

Reviewed May 2021

Banking for Beginners

If you need a bank account in a hurry with no strings or real fees (mobile check deposit is the only time i was ever charged) or just need a bank to start off with then chime is perfect. Limited customer service & its poor at best but so long as you can use technology with ease or have a beginners knowledge of basic tech then you would rarely need help. Its all pretty simple & easy to use.

Pros

I love the displayed information that's offered. Its convenient & easy to understand. There's hardly any waiting for transactions to go through & your balance to be updated. Only certain transaction types will hold that up & its rare even then. The early paycheck & spot-me features are pretty great, too. They've helped me through a lot of minor money emergency. There's also the credit builder section that allows you to basically use a credit card that is more akin to a debit card with how you use it on purchases & wont give you a negative balance but rather it collects the positive data & reports it to credit reporting agency to help Build or Rebuild your credit score.

Cons

Customer service leaves A LOT to be desired. Yes, every time you reach out for an agent, you EVENTUALLY will be connected to someone who 6 out 10 might be capable of helping you to a certain degree but if they can't then its almost like talking to the "Chime-bot" that you initially connect with because the responses are almost robotic & unhelpful. Not to mention it takes forever via online chat. Over the phone is just as bad since the few times I chose to call instead of online chatting, the service reps were all rude, very difficult to understand & barely helpful or understanding.

Popular Customer Relationship Management Comparisons