Chime software


Chime is a marketing and customer relationship management (CRM) suite designed for small and midsize real estate businesses. Chime provides team management features, lead and customer management and content management.

Chime sends automated alerts when a new lead is entered, and users can also configure automatic reply emails for new leads. Managers can use configurable assignment rules to automatically assign leads to specific agents. Email marketing campaigns can be set up for individual agents or an entire organization.

Chime’s content management system provides configurable templates and color schemes for company websites. Website features can include live chat between agents and site visitors, a property search tool and blog comments. Visitor activity on the site is tracked and reported in the CRM module. Users can run reports for lead sources, revenue, marketing ROI, web traffic and more.

Phone and email support is available, as well as mobile apps for iOS and Android.  

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

27 Reviews of Chime

Showing 1 - 20 of 27

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  • Jason from The Jason Witte Team

    Specialty: Real Estate

    Number of employees: 11-50 employees

    August 2018

    Chime CRM is AWESOME!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love Chime...they have every feature I want and more.

    Pros

    I love the ease of use and support is always responsive.Highly recommended all around. Our rep, is great!

    Cons

    Moving form another system is hard, but thats not on Chime. Original sales person didn't inform me of every cost (sub-domains), but that person is gone now. He was still pretty good...just didn't inform me.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tasha from T. Burks & Associates

    Specialty: Consulting

    Number of employees: 2-10 employees

    August 2018

    It Chimes!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the software. Ultimately, it’s user friendly. We still have some questions, but with anything Amazon, it’s followed by great customer service.

    Cons

    I wish there was some instructions videos that accompanied the onboarding of chime. Some parts are easy to follow - others not so much.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Socrates from Panos Management

    Specialty: Real Estate

    Number of employees: 2-10 employees

    July 2018

    Good for starters. Limited connectivity but the software works great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you need something that will manage your contacts/relationships, send mass emails, and generate/manage leads, this is a great starting point.

    Pros

    Cost efficient and very intuitive. It has a clean UI with everything organized appropriately. Has all the main features you need in a CRM.

    Cons

    No transaction management feature of integration option to connect with an external software that provides transaction management.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stephanie from Pearson Smith Realty

    Specialty: Real Estate

    Number of employees: 501-1,000 employees

    June 2018

    Great Real Estate CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Chime was easy to set up and integrate with my email, calendar, lead sources, transaction management, and more. I love the dashboard that shows New Leads, Opportunities, To-Do's, and Business Goals and let's me drill down into each one. It helps me manage tasks and stay on top of all my opportunities. It is affordable for our small team but has the robust features we will want/need as we grow. Customer support was easy to reach and very helpful.

    Cons

    I had a little trouble setting up the website integration to allow the property alerts, but I was able to work through it on my own.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Andy from DTN

    Number of employees: 201-500 employees

    April 2018

    Efficient, straight to the point, and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficient and straight to the point. The features may be overwhelming at times but know you have a great Customer Support to call and its pretty easy to figure out on your own. This makes it easy to call and receive all through your laptop or desktop. Works great with CRM's that only let you call out.

    Pros

    The platform is easy to guide through. This makes it efficient in my opinion. It saves time and energy to just get what I need done.

    Cons

    Can be overwhelming with how many features there are. I have had some random loss of sound and calls during some sessions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Eric from Contract Management Strategies

    Number of employees: 11-50 employees

    March 2018

    Chime is simple

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like it because it is so easy to use, lets you focus on your presentation more than how to use the app

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Ryan from Berkshire Hathaway

    Specialty: Real Estate

    Number of employees: 11-50 employees

    February 2018

    Poor Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great interface. Very easy to incorporate into your everyday business. The drip campaign functionality works great.

    Cons

    Extremely poor customer service. If working within a team the admin recieves more features than the rest of the team.

    This review was submitted organically. No incentive was offered
    Review Source
  • Maria from The Matt Difanis Team - RE/MAX Realty Associates

    Specialty: Real Estate

    Number of employees: 2-10 employees

    February 2018

    Our team has positive things to say about Chime

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Chime is always updating and adding on features. Overall the on boarding/ transition process was easy.

    Cons

    Some features our team is accustomed to from old programs aren't fully developed yet in Chime. Sometimes it take Chime support a while to get back to us and our questions aren't always answered exactly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Glen from Alliance Group

    Specialty: Real Estate

    Number of employees: 2-10 employees

    January 2018

    Has a lot of potential, but also a lot of growing struggles

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Chime is not well set up for a team. They are lacking many basic features. I would recommend for an individual agent, but not anyone running a team at this time. They have not built in any features that are needed for a team setup. I'm sure that it will come with time and it will get to a point that it runs well for a team. If you can accept some growing pains along the way, get on board now. I'm sure pricing will go up at some point. They are constantly working to improve and it has a great foundation.

    Pros

    The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives.

    Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far.

    Cons

    There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved.

    There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ryan from REsolutions

    Specialty: Real Estate

    Number of employees: 2-10 employees

    January 2018

    A Lot of Stuff for a Great Price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I believe with Chime's help I will kill it in 2018!!

    Pros

    Functionality, PRICE, customer service, able to customize website, smart drip campaigns call smart plan

    Cons

    Sometimes takes support a while to get back to you, NO direct line to call if you have questions....

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Juan from Bossgoss & Associates

    January 2018

    Definitely a great tool to have.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reminders! My follow up was horrible. I am still working on it and this is definitely a big help.

    Pros

    What I like most about this software is the fact that it's an all in one tool. Lead gen, CRM, mass e-mailer.

    Cons

    That I am unable to integrate my Yahoo account. That is probably the only con I have to say about this product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dany from Woodward Square Realty

    Specialty: Real Estate

    Number of employees: 11-50 employees

    January 2018

    Great Start, but could use some work.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is very user friendly
    The website looks quite modern
    It only costs a month without marketing
    The crm looks very nice.
    The CRM has many insights into what clients are looking at

    Cons

    The CS was just okay. Sometimes they didn't respond quickly.
    It cannot integrate with email servers other than Gmail and Outlook.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Vida from Real Estate

    October 2017

    The most horrible people on Staff and they charge you for nothing. No products and no website

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    nothing to talk about cause they are horrible absolute horrible they just lie and promise and do not deliver especially their sales dept , managers anyone that they working there.

    Cons

    over charge. horrible staff, bad products. no Customer service and very too expensive . They over charged me and never gave me back the money. I would not recommend it to anyone. Promised but didnt deliver.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Tamra from United Real Estate

    Specialty: Real Estate

    Number of employees: 2-10 employees

    October 2017

    Great Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They were very helpful getting everything set up and it has been super helpful as my company and client base are growing.

    Cons

    There are a few categories that I wish it had that would be helpful. But for now I keep that information in the notes section but would like to have a place to keep it so that I don't have to scroll through the notes to find it.

    This review was submitted organically. No incentive was offered
    Review Source
  • RUTH from COLDWELL BAKER CHICORA ADVANTAGE

    Specialty: Real Estate

    Number of employees: 1,001-5,000 employees

    September 2017

    REAL ESTATE CRM SOFTWARE

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I WOULD NOT HAVE FOUND THIS PRODUCT WITHOUT THE RECOMMENDATION OF SOFTWARE ADVICE

    Pros

    THE OUT OF THE BOX CRM FEATURES ARE ROBUST INCLUDING USER DEFINED EMAIL TEMPLATES AND ACTION PLANS

    Cons

    THE IMPLEMENTATION AND TECH SUPPORT VIA EMAIL CAN BE CHALLENGING. PHONE SUPPORT WOULD BE A NICE OPTION.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Todd from Keller Williams

    Specialty: Real Estate

    Number of employees: 1 employee

    July 2017

    Simple, Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is clean and streamlined. It makes it easy to find the contact(s) you are looking for and the app is a great sidekick to the CRM.

    Cons

    The biggest drawback is the lack of a dialer. I have used Mojo for a long time and having two separate CRMs became a hassle early on. I understand Chime is working on a dialer to compete with Mojo, and if it is anything like the CRM portion of their offering, it should be a good one.

  • Hilary from Coldwell Banker Intercoastal/ The Presnell Partners Team

    Specialty: Real Estate

    Number of employees: 2-10 employees

    July 2017

    FINALLY

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Chime almost thinks of everything. Being apart of a team that is coming from several unpleasant experiences with other CRM/IDX website packages, Chime has been the most delicious breath of fresh air. The program is user friendly, connects all leads/clients to their Facebook accounts, and the offers support that is available is amazing. We are so happy with Chime and can't wait to have a longstanding relationship with them!

  • Phillip from Omni Realty Group LLC

    Number of employees: 2-10 employees

    June 2017

    Amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really love the ability to utilize the IDX Website. The ease of use for running all our Marketing Campaigns right through the software is a huge plus as well.

    Cons

    It would be nice to be able to utilize docusign right through our software instead of using a zapier account.

    Review Source: Capterra
  • Brennan from Titus Real Estate

    Number of employees: 1 employee

    June 2017

    Chime is a clean solution that has taken some time to organize but it working well now

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ability to organize my leads into groups that have minimum contact times as well as the ability to now do property alerts by geographic boundries

    Cons

    not having HTML email options for broadcast emails or part of drip campaigns. This requires me to need to use 3rd party software like Mailchimp to send newsletters

    Review Source: Capterra
  • Ben from Utah Home Guide

    Number of employees: 2-10 employees

    June 2017

    Overall very simple software but effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    view of other options outside of what is my current primary CRM. I know it is lacking and I want a new option to select from. I am still testing to see if this is that tool or not.

    Pros

    Ease of use, communication logging is a great feature. The best part for me is the app on my phone it is fast and effective.

    Cons

    No ability to choose Virtual number..integration with Google Voice of other would be very nice. Existing clients wonder why I have one more number. Setting up campaigns is tedious would like to be able to import an excel spreadsheet to execute upon. Transaction and listing manager.

    Review Source: Capterra
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