Chime Software


Chime is a marketing and customer relationship management (CRM) suite designed for small and midsize real estate businesses. Chime provides team management features, lead and customer management and content management.

Chime sends automated alerts when a new lead is entered, and users can also configure automatic reply emails for new leads. Managers can use configurable assignment rules to automatically assign leads to specific agents. Email marketing campaigns can be set up for individual agents or an entire organization.

Chime’s content management system provides configurable templates and color schemes for company websites. Website features can include live chat between agents and site visitors, a property search tool and blog comments. Visitor activity on the site is tracked and reported in the CRM module. Users can run reports for lead sources, revenue, marketing ROI, web traffic and more.

Phone and email support is available, as well as mobile apps for iOS and Android.  



32 Reviews of Chime

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 32 reviews

November 2018

Molly from RE/MAX Boone Realty

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Excellent for my busy day

We like the redesign, but don't love that it isn't as easy to quickly view someone's smart plans.

Pros

I love that I can leave the office and leave my assistant with the ability to see all conversations and client history in order to pick up anywhere I leave off. Chime is great for seamless contact and helping to remember the details on everyone.

Cons

It would be great if to be able to sort lists of contacts by date added. The tags feature also does not seem incredibly helpful without the ability to view all tags at a glance when looking at a list view of the clients.

September 2018

Marty from McKay Realty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Chime has chimed in our sales!

Our team has used Chime for the past 8 months and it has significantly improved our business. We have made our own suggestions for system improvement and have seen a good portion of those implemented so far. Our customer success manager - has been fantastic!! We have met face-to-face multiple times and he has kept us updated on our suggestions and has trained us in the great improvements that keep coming from this innovative company. Customer Service has responded to our needs in a reasonable time frame. We love the Smart Plans! We set those up and live on the Tasks all day and stay on top of all the critical transaction details for our clients. The recent ability to match properties to our prospects is expected to be a huge game-changer for the way we do business!

Pros

Smart Plans, Task managing, Lead capturing, Lead scoring, Lead managing, Property to Prospect matching, Website connection

Cons

Needs to allow for a given lead to be managed as both a buyer and a seller simultaneously.

August 2018

Mary from Coldwell Banker Residential Brokerage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Serious Realtors' CRM

Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business.

Pros

Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

Cons

It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

August 2018

Lawrence from Today Real Estate

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Best choice i have made in awhile.

I would strongly recommend to anyone that is not competing with me.

Pros

Support and implementation are 2nd to none, my company and i could not be happier. We have been using the system for about 6 months and our follow up and overall customer service has increased 10 fold.

Cons

None yet, the team at Chime has answered or fulfilled any and all issues my team of 100 has thrown at them.

August 2018

Neil from Coldwell Banker

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

The best CRM for Real Estate Professionals

Pros

We've had 3 different CRMs before Chime, and once we got Chime it was a game changer. We love the ease of use it brings and highly recommend it to any real estate professional. We use it both for our realtor business and our investment business as well.

Pros:
- ease of use
- seamless sync from web portal to mobile
- customer service is top notch

Cons

I don't really see any cons with Chime at the moment. It is not the cheapest product out there, but in life you get what you pay for, and Chime is worth the payment.

August 2018

Jason from The Jason Witte Team

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Chime CRM is AWESOME!

I love Chime...they have every feature I want and more.

Pros

I love the ease of use and support is always responsive.Highly recommended all around. Our rep, is great!

Cons

Moving form another system is hard, but thats not on Chime. Original sales person didn't inform me of every cost (sub-domains), but that person is gone now. He was still pretty good...just didn't inform me.

August 2018

Tasha from T. Burks & Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

It Chimes!

Pros

I like the software. Ultimately, it’s user friendly. We still have some questions, but with anything Amazon, it’s followed by great customer service.

Cons

I wish there was some instructions videos that accompanied the onboarding of chime. Some parts are easy to follow - others not so much.

July 2018

Socrates from Panos Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

Good for starters. Limited connectivity but the software works great

If you need something that will manage your contacts/relationships, send mass emails, and generate/manage leads, this is a great starting point.

Pros

Cost efficient and very intuitive. It has a clean UI with everything organized appropriately. Has all the main features you need in a CRM.

Cons

No transaction management feature of integration option to connect with an external software that provides transaction management.

June 2018

Stephanie from Pearson Smith Realty

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great Real Estate CRM

Pros

Chime was easy to set up and integrate with my email, calendar, lead sources, transaction management, and more. I love the dashboard that shows New Leads, Opportunities, To-Do's, and Business Goals and let's me drill down into each one. It helps me manage tasks and stay on top of all my opportunities. It is affordable for our small team but has the robust features we will want/need as we grow. Customer support was easy to reach and very helpful.

Cons

I had a little trouble setting up the website integration to allow the property alerts, but I was able to work through it on my own.

April 2018

Andy from DTN

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Efficient, straight to the point, and easy to use.

Efficient and straight to the point. The features may be overwhelming at times but know you have a great Customer Support to call and its pretty easy to figure out on your own. This makes it easy to call and receive all through your laptop or desktop. Works great with CRM's that only let you call out.

Pros

The platform is easy to guide through. This makes it efficient in my opinion. It saves time and energy to just get what I need done.

Cons

Can be overwhelming with how many features there are. I have had some random loss of sound and calls during some sessions.

March 2018

Eric from Contract Management Strategies

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Chime is simple

Pros

I like it because it is so easy to use, lets you focus on your presentation more than how to use the app

February 2018

Ryan from Berkshire Hathaway

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

1 of 5

Functionality

4 of 5

February 2018

Poor Customer Service

Pros

Great interface. Very easy to incorporate into your everyday business. The drip campaign functionality works great.

Cons

Extremely poor customer service. If working within a team the admin recieves more features than the rest of the team.

February 2018

Maria from The Matt Difanis Team - RE/MAX Realty Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Our team has positive things to say about Chime

Pros

Chime is always updating and adding on features. Overall the on boarding/ transition process was easy.

Cons

Some features our team is accustomed to from old programs aren't fully developed yet in Chime. Sometimes it take Chime support a while to get back to us and our questions aren't always answered exactly.

January 2018

Glen from Alliance Group

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2018

Has a lot of potential, but also a lot of growing struggles

Chime is not well set up for a team. They are lacking many basic features. I would recommend for an individual agent, but not anyone running a team at this time. They have not built in any features that are needed for a team setup. I'm sure that it will come with time and it will get to a point that it runs well for a team. If you can accept some growing pains along the way, get on board now. I'm sure pricing will go up at some point. They are constantly working to improve and it has a great foundation.

Pros

The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives.

Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far.

Cons

There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved.

There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review.

January 2018

Ryan from REsolutions

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

A Lot of Stuff for a Great Price

I believe with Chime's help I will kill it in 2018!!

Pros

Functionality, PRICE, customer service, able to customize website, smart drip campaigns call smart plan

Cons

Sometimes takes support a while to get back to you, NO direct line to call if you have questions....

January 2018

Juan from Bossgoss & Associates

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Definitely a great tool to have.

Reminders! My follow up was horrible. I am still working on it and this is definitely a big help.

Pros

What I like most about this software is the fact that it's an all in one tool. Lead gen, CRM, mass e-mailer.

Cons

That I am unable to integrate my Yahoo account. That is probably the only con I have to say about this product.

January 2018

Dany from Woodward Square Realty

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Great Start, but could use some work.

Pros

The interface is very user friendly
The website looks quite modern
It only costs a month without marketing
The crm looks very nice.
The CRM has many insights into what clients are looking at

Cons

The CS was just okay. Sometimes they didn't respond quickly.
It cannot integrate with email servers other than Gmail and Outlook.

October 2017

Vida from Real Estate

Review Source: GetApp


Ease-of-use

1 of 5

Functionality

1 of 5

October 2017

The most horrible people on Staff and they charge you for nothing. No products and no website

nothing to talk about cause they are horrible absolute horrible they just lie and promise and do not deliver especially their sales dept , managers anyone that they working there.

Cons

over charge. horrible staff, bad products. no Customer service and very too expensive . They over charged me and never gave me back the money. I would not recommend it to anyone. Promised but didnt deliver.

October 2017

Tamra from United Real Estate

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

Great Experience

Pros

They were very helpful getting everything set up and it has been super helpful as my company and client base are growing.

Cons

There are a few categories that I wish it had that would be helpful. But for now I keep that information in the notes section but would like to have a place to keep it so that I don't have to scroll through the notes to find it.

September 2017

RUTH from COLDWELL BAKER CHICORA ADVANTAGE

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2017

REAL ESTATE CRM SOFTWARE

I WOULD NOT HAVE FOUND THIS PRODUCT WITHOUT THE RECOMMENDATION OF SOFTWARE ADVICE

Pros

THE OUT OF THE BOX CRM FEATURES ARE ROBUST INCLUDING USER DEFINED EMAIL TEMPLATES AND ACTION PLANS

Cons

THE IMPLEMENTATION AND TECH SUPPORT VIA EMAIL CAN BE CHALLENGING. PHONE SUPPORT WOULD BE A NICE OPTION.