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> Reviews of BNTouch Mortgage CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BNTouch Mortgage CRM is a good fit for you!

Source: https://www.softwareadvice.com/crm/bntouch-profile/reviews

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BNTouch Mortgage CRM Reviews

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# BNTouch Mortgage CRM Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(69)

4

(16)

3

(7)

2

(4)

1

(1)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.5

Value for money

4.3

Functionality

4.4

* * *

### Pros

"The platform is designed from the ground up for mortgage professionals, which means its features are highly relevant and effective for lead management, client communication, and automating the loan process."

"I also appreciate the digital loan platform, which simplifies the borrower experience with features like an online 1003 application and a client portal for document management."

"The comprehensive suite of tools, from lead distribution to team collaboration and reporting, makes it an all-in-one solution that significantly boosts efficiency and productivity."

### Cons

"Lack of customization: While BNTouch offers some customization, I feel it's too rigid and lacks the flexibility to tailor the look and feel or workflows to my exact business needs, especially compared to more customizable platforms like Salesforce."

"On top of that, they refused to refund any portion of my purchase, including the "white glove" service that was never actually performed."

"It is extremely clunky and cumbersome to use, and once you start importing your list and trying to work in it, you feel like you're basically playing with an Atari in a modern world."

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BNTouch Mortgage CRM Reviews, Pros and Cons - 2026 Software Advice